Ibotta, Inc.

Hello,Thank you for the concern regarding your accountWe have reviewed your correspondence with our support team as well as your accountYour account has been deactivated for irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer
Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Irregular shopping behavior can include, but is not limited to, multiple transactions per day or in a given time period at the same retailer as well as similar or missing transactional and differentiating informationUnfortunately, we are choosing to keep your account deactivated at this timeIf you can provide credit card slip information regarding your purchases, our support team would be happy to further review your account.Thank you for your cooperation and understanding

Hello, Thank you for your replyOn different occasions, the user purchased items in order to receive Ibotta creditThen within a matter of days after receiving the Ibotta credit, the user returned the items that received Ibotta creditThe user also made the exact same purchase at the same retailer several times, and each time returned all items that credit was received onIbotta has partnerships with it's retailers who provide return information to our companyTherefore, the information regarding returns have been shared with us by our partners. Unfortunately, we will be keeping this user's account deactivatedThank you for your cooperation and understanding

Hello, Thank you for your reply regarding your *** 20% offer and purchase made on 11/4/Unfortunately, we are still awaiting further information from our partners and we hope to hear back by the end of the weekHowever, we cannot guarantee the time period of which we will hear back from our Affiliates, which do include ***We expect that due to the holiday season, requests for more information regarding purchases, are impacted by heavy traffic and increased transactions. We appreciate the user's understanding of our position and assure the user that we will reach out immediately when we hear back from the additional parties involved in their Ibotta offer credit for a ***.com purchase. Thank you and have a nice day

Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user was claiming offers in "multiples" but the user did not actually purchase those itemsTo receive credit for a multiples purchase, a user must purchase enough products to satisfy their claim
For example, if the offer states "May be purchased times per receipt", this means that the user can purchase up to of the product, within the offer eligibility, and receive times the credit. On December 7, 2017, the user wrote our Care Team inquiring about why they did not receive their expected credit amountThe user wrote in multiple tickets about several different receiptsOn December 8, 2017, our Team wrote the user back and explained how to earn using multiples, how many times a single receipt may be submitted for credit on items (once), and the qualifying information required on receipts submitted to Ibotta. On December 10, 2017, the user submitted three different receipts in which the user claimed that she purchased enough products to satisfy multiples and also claimed products on the receipt that she did not actually purchaseOur Team was happy to provide the user with education regarding how to use and earn with IbottaHowever, it appears that the user disregarded the information provided by our Team. As a last time courtesy, we will be reactivating the user's account with the agreement that future submissions of the following can and will result in permanent deactivation: invalid receipts with missing information or shared receipts, claiming offer multiples without purchasing the required number of products, and claiming offers for products that are not actually on the receiptThe user's account may be reviewed at any time by our team for adherence to our policiesIf the user has any further questions, please write our Care Team at http://help.ibotta.com Thank you and have a nice day

Hello, Thank you for the concern regarding your accountOur automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your account on 10/24/17.Thank you
for your patience and have a great day!

I cannot access my account to redeem the money like you said since you deleted my account! ! I need my account reinstated!

Hello, Thank you for the concern regarding your accountWe have completed a secondary review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of
your accountAll other associated accounts will remain suspended.Upon reactivation, please note that any receipt submission that is tampered with in any way (includes covering up credit card information and/or loyalty card information) will not be acceptedWe verified that receipts submitted to us, through your account, violate Ibotta's Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms If you have any questions or concerns please let us knowHave a nice day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I am not completely satisfied with the outcome but I don't think I have any other choice but to accept their resolution.I would appreciate your help if you can somehow convience them to keep my account active I believe they are wrong in terminating my account for no fault of mineI believe I have always complied with their terms and this confusion happen because of their automated systemThey very well know that they have closed many many customers accounts for no fault and due to their system issueI appreciate all your help in getting my $
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I did not create any other accounts from my mobile device and have only invited other users via text message linksAny other activity is not my doingIf the user I invited signed up incorrectly that is NOT my fault and I should not be penalized for it! I have followed all od Ibottas rules and have not committed any fraudulent actsI refuse to accept their dismissal as their explanation contains incorrect and untrue information!
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountI have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of
use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Complaint: ***
I am rejecting this response because:
I feel it sont take this ling I have supplied my receipts as well
Sincerely,
*** ***

Hello, As stated previously, we have completed the review of your accountBased on our review, we have chosen to permanently deactivate your accountWe are able to see that there are hundreds of *** *** submissions at the same retailers that are often minutes apart, indicating cashier fraud.It appears that your receipts show multiple transactions per day at the same retailerIn some cases, we found more than ten transactions per day at the same retailer - *** ***We consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your account and the phone number on your accountUnfortunately, since the user is unable to provide the phone number linked to her account, we are unable to remove the number for the userWe suggest that the user ask close friends and family, who
may have had access to the user's temporary number and provide it to our Team. As the user states, we are unable to make changes to the phone number on the user's account due to our privacy policyWe apologize for the inconvenience and appreciate the user's understandingIf the user would like us to test any other numbers against her account, please state them here or email our Care Team. Thank you and have a nice day

Hello, Thank you for the concern regarding your accountOn 12/23/17, the user's account was deactivated for submitting too many invalid or fraudulent receiptsThe user had submitted two receipts that were outside of the submission time frameA user has days to submit a receipt for offer
creditThe user also submitted three receipts that had already been submitted by another userIbotta does not allow users to share receipts, no matter which offers are being claimed by each user. On 12/28/17, the user's account was reactivated with the understanding that future invalid or fraudulent submissions of receipts may result in permanent deactivationWe suggest that the user review Ibotta's Terms of Use as well as some of the help articles found in the help center that can shed light on acceptable receipt submissionsWe appreciate the user's understanding and cooperation of our Terms and please write our Care Team if the user has any further questions. Thank you and happy earning!

Hello,Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your original account under *** for use with the understanding that future behavior that violates our Terms of Use may result in a
permanent suspension of your account.As stated previously in correspondences with our representatives, we have verified that more than one account was created using your information (specifically three separate accounts)Per Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta accountAll subsequent accounts created will remain permanently deactivated.We have also verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriate.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/termsIf you have any questions or concerns please let us knowThank you for your patience and cooperation

Complaint: ***
I am rejecting this response because:
At no time, did I submit any receipts that had been altered or otherwise tampered withI tried to cash out only after receiving an email from Ibotta stating that I had earned the cash from themWhen I tried to cash out, they locked my account and after receiving my complaint through Revdex.com, they then claimed it was a fradulent receipt
Sincerely,
*** ***

Hello, Thank you for your replyUnfortunately, tampering receipts in order to fraudulently obtain Ibotta credit is against the rulesIbotta's Terms of Use allow for two separate users to share a single deviceAs said in the user's reply, the user created a second account on his device for himself and then shared tampered receipts between the two accountsWe are unable to reactivate either of the user's accounts at this time and apologize for the inconvenience. We appreciate the user's cooperation and understandingThank you

Hello, Thank you for your responseAs displayed in the picture provided by Ibotta, the user taped two receipts together in an attempt to earn Ibotta creditWe apologize if the user feels as though we are slandering herHowever, we are sticking to the facts presented in the user's account as well as proof of the violation of our TermsWe hope that the user understands our position in that tampered and fabricated receipts are not acceptedIbotta must protect our Brands and Retailers in order to provide quality and relevant offers to our users that do follow the rules. Thank you for your cooperation

Hello, As stated previously, we have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We have also verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your account and your referralsWe were unable to find any communication between our Team and the user regarding receiptsHowever, the user did write the Team stating that she submitted someone else's receipt to which the Team gave the user general
education about sharing receipts. The Team was able to find four different accounts that the user's main earning account invited to Ibotta. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile deviceIt is apparent that the user is intentionally creating additional accounts in order to earn the referral credits and bonus by fraudulently creating additional accounts. Unfortunately, we are firm in our decision to maintain deactivation of this user's accountWe apologize for the inconvenience and appreciate the user's cooperation and understandingThank you