Ibotta, Inc.

Hello, Thank you for the further concern regarding your account. In your last correspondence, you explain "Nowhere in the terms does it say that I, the user, cannot buy products for others to retain." A combination of our Terms 10.2 and 10.3 explains that users cannot upload receipts for purchases that have not made themselves. We have attached the first three Terms under Section 10 for your reference: Prohibited Conduct. BY USING THE SERVICE YOU AGREE NOT TO:submit to Ibotta purchase information that is false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem Offers with Ibotta;redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase;upload receipts to Ibotta that have already been uploaded by you or another user, for the purpose of earning credit from Ibotta for purchasing products that you did not actually purchase; We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained.  When users operate outside our Terms of Use they are breaking this contract.  If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. At this time, we will be unable to reactivate your account. Thank you for understanding.

Hello,Thank you for the concern regarding your account. I am writing to you from Ibotta’s Account Review Team. We have completed the review of your account. Based on our review, we have chosen to permanently deactivate your account.We verified that you have submitted receipts that were first submitted by another user. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello,Thanks for the concern regarding your account. It appears that your previous requests were being sent from your account which holds your inactive email address. Therefore, our requests for more information were going unanswered as you did not have access to your email.We have updated the email...

address on your account to reflect the requested email address in your account [redacted]. In the future, should you need to change your email address again, please write us directly, from the new email address, at [redacted]. Also, please initiate the change within your account for a faster resolve. Please let me know if you have any further questions about your account and I'll be happy to assist you. Thank you and have a nice day.

Hello, Thank you for the concern regarding your [redacted] payment. Upon review of the [redacted] transaction, the payment has been completed and was so on 9/7/17. This is direct information from the Ibotta [redacted] account. If the user is having issues with their payment, we request they share the...

information regarding their payment by contacting [redacted] support for more information. At this time, we are unable to make any changes to the payment as the account was verified and the payment completed. Thank you and have a nice day.

Hi there, Thank you for bringing this to our attention and we apologizes for the delayed response. It seems as though this user was deactivated due to submitting tampered receipts in order to receive credit. Our team was able to verify that receipts submitted through this user's account,...

violate Ibotta's Terms of Use. However, we are able to reactivate their account, with the understanding that these submissions with subside. A Support Team member has reached out to this user for further instruction. Please let us know if you have any further questions.  Thank you and have a great day!

Hello, After a second review of your account, we have determined as a one-time courtesy to reactivate your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account. We verified that many receipts...

submitted to us, through your account, violate Ibotta’s Terms of Use, Section 10. Please review our Terms of Use to avoid suspension in the future. They can be viewed here: https://ibotta.com/docs/terms. Thank you for your cooperation and patience. Have a great day!

Hello, Thank you for the concern regarding your account. We have now changed your email to the address that you have access to. In the future, we ask that you allow 48 hours for a response from our team on our normal email platform. We appreciate your patience in this matter. We hope...

that you can continue to use and enjoy Ibotta! Have a great day.

Hello, Thank you for the reply regarding your account. We have performed a second review of your account. We have also presented your case to additional personnel including your comments via the Revdex.com. Unfortunately, we are firm in maintaining deactivation of your account. We apologize for the inconvenience that this may have caused. Ibotta is grateful for the choice our users make every day to use our app. When outlying users violate our Terms of Use, this jeopardizes our relationships with Brands and Retailers, potentially preventing us from continuing to provide high quality rebates and bonuses to the majority of our users. Abuse of our rebates and service provided is taken very seriously by our teams and an account can be flagged and reviewed. We will always conduct a review in a timely manner and answer questions relevant to the account. Although not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of Use. Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. Unfortunately, we are firm in our decision to maintain the account's deactivation. Upon review of the user's account, the user is cutting receipt items from previous receipts, taping different receipts together, and then scanning and...

reprinting the receipt. It is apparent to Ibotta that the user is attempting to defraud by Ibotta by tampering with her receipts. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Also, the user is inviting new users to Ibotta that either share the same device, payment information, and style of tampered receipts. Additionally, receipts were shared between several accounts. It is the referring user's responsibility to ensure that new users to Ibotta abide by Ibotta's Terms. Therefore, we believe that the user did not actually invite new users but is creating accounts in order to fraud Ibotta and earn referral bonuses. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. We are firm in our decision to maintain account deactivation for this account and the referred fraudulent accounts. We appreciate the user's understanding and cooperation. Thank you and have a nice day.

Hello, Thank you for the concern regarding your account. It appears that you have had continued correspondence with one of our team members. Our developers resolved a major technical issue within the app in the last couple of days. You should now have access to your account fully. Again,...

we apologize for the glitch in the app. In the future, please allow up to 48 hours for a response from all emails sent in to our support team. Thanks again for using Ibotta! Have a nice day!

Initial Business Response /* (1000, 6, 2015/11/09) */
Thank you for bringing this to our attention. It appears that this receipt was reviewed by our team and has now been credited for the $28.00. The user can now cash out their funds at their convenience. If the user has any other questions, our...

Support Team would be happy to assist them. They can be reached by emailing [redacted]

Initial Business Response /* (1000, 6, 2015/08/21) */
Thank you for bringing this to our attention. We have reviewed the user's case with our Fraud Prevention Team. It appears that the user has 4 different accounts in use on their device. Per our Terms of Use:
Section 11: Limitations on User...

Accounts. A user may not create more than one (1) Ibotta account. Each unique mobile device may not be associated with more than two (2) user accounts. Users who attempt to associate an excessive number of mobile devices with a single user account may be deemed to have violated these Terms of Use to the extent they are deemed by Ibotta to have abused the Service.
Because our Terms state that each device can only be associated with 2 accounts, our Fraud Prevention Team requested that the user either sign in on a new device or request that her family members sign in on their own device. Once the accounts in question are associated with their own devices, the user's account can be reactivated. Our Fraud Prevention team inquired about which account they should reactivate. We ask that the user respond to our Team so that they can reactivate the account in question. They can be reached by replying to the original message, or by writing to [redacted].
Initial Consumer Rebuttal /* (4200, 12, 2015/11/19) */
I had an account [redacted]with ibotta. they shut my account downfor review saying it had been accessed from too many devices.
I had an account [redacted] with ibotta. they shut my account down saying it had been accessed from too many devices. My daughter uses her cell phone and a computer to do my ibotta stuff.
I feel they need to reinstate my account, send me my money I earned.. or send the money and just the account down completely and heck with them.
I earned the rebate money honestly and did no wrong. I didn't know you only could use 2 devices on one phone.. what about a public computer ? that limited too.
Final Consumer Response /* (4200, 17, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I see they unlocked the accounts, but I do not see any money in them from where I had earned before. Was that deleted ? i'll have to try and access it from a cell phone instead of a computer.
Final Business Response /* (4000, 19, 2015/12/22) */
Thank you for bringing this to our attention. This user's account is active and ready for use.
If they are having trouble accessing their account and earnings, please have the user contact our support team at [redacted] so we may further assist them.
As stated by our Fraud Prevention Team, this user will need a unique mobile smartphone device in order to use the app effectively.

Hi [redacted], After a second review of your account, we are firm in our decision to permanently deactivate your account. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained. When users operate outside our Terms of Use they are breaking this contract. If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. On 2/7/18, the user's account was locked from cashing out due to submitting too many invalid receipts. On 4 different occasions within the last month, the user has submitted receipts that were already submitted by users that this user...

referred. Ibotta does not allow user's to share receipts, no matter what offers are being claimed on the receipt. On 18 occasions since May of 2017, the user has been submitting the same receipt multiple times to gain credit on items that the user has already received credit for. A user may earn credit on an item one time and the receipt may not be submitted for the same item again. On 2/12/18, the user was educated about what constitutes a valid receipt and regained full access to her account. We recommend that the user review Ibotta's Terms of Use as well as visit the Help Center for guidance on allowable receipt submissions. We appreciate the user's cooperation and understanding. Thank you.

Complaint: [redacted]
I am rejecting this response because: I'll state once again that I did not make or send a counterfeit receipt. I can only speculate that the self check out that I used was maybe an old machine or a different machine from the others, producing different receipts from the ones you have garnished. I have no idea, but, I do know that I'm not a dishonest person. I have reached out to [redacted] Card, which is the card I used to make these purchases to further validate my stance here. Please see attached document with my transaction at [redacted] on that date, further proving that I made that transaction. This was taken from my online account at [redacted] Card. Surely to goodness this will be enough proof, but if need be, I'll send you my whole [redacted] Card statement from that month.
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. Upon review of the user's account, the user linked an incorrect [redacted] account to their Ibotta (which can only be done on the user's end). The funds were sent to an unvalidated and incorrect account. However, the Care Team was able to...

assist the user is refunding the payment, unlinking the incorrect account, linking the correct account, and the user was able to cash out again on 10/31/17. We are happy that we were able to rectify this for the user and should the user have any further questions, please contact the Care Team. Thanks and have a great day!

Hello, Thank you for the concern regarding your account. Unfortunately, Ibotta does not send checks to users and the withdrawal process completed in a user's account can only be completed by the user. We suggest that the user download the Ibotta app to retrieve her funds. We request that...

the user share screenshots of her inability to get into her Ibotta account. She may only retrieve her funds by downloading the Ibotta app. We have also manually resent a password reset link to the user's email address that we have on file. Please be sure to use the button that says "Log In" and not create an account or sign up. If the user is accidentally creating a second account, she will receive the same error as she did previously which is "This email is already in use". Please let us know how things work out for you so that we can assist you further. Thank you.

Hello, Thank you for your response regarding your concern. We have reviewed your receipts and your account and, as a one time courtesy, have reactivated your account. Please note that returning items that you have received Ibotta credit on is a violation of our terms. Further violation of our terms will result in your account being flagged and possibly deactivated. Please note that credits received on returned items have been reversed and you will not be allowed to cash out those earnings. Please direct any further questions to our Support Team. Thank you for your cooperation and understanding.  Have a nice day!

Hi [redacted],Thanks for the concern regarding your account. I was able to review your correspondence with our team as well as your account and your referrals account a second time. Unfortunately, we are choosing to keep both accounts deactivated at this time.As previously stated,  we were able to...

verify that you have attempted to refer at least one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.