Ibotta, Inc.

Hello,Thank you for the concern regarding your account. I am writing to you from Ibotta’s Account Review Team. We have completed the review of your account. Based on our review, we have chosen to permanently deactivate your account.We verified that you have submitted receipts that were first submitted by another user. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hello,Thanks for the concern regarding your account. It appears that your previous requests were being sent from your account which holds your inactive email address. Therefore, our requests for more information were going unanswered as you did not have access to your email.We have updated the email...

address on your account to reflect the requested email address in your account [redacted]. In the future, should you need to change your email address again, please write us directly, from the new email address, at [redacted]. Also, please initiate the change within your account for a faster resolve. Please let me know if you have any further questions about your account and I'll be happy to assist you. Thank you and have a nice day.

Hello, Thank you for the concern regarding your [redacted] payment. Upon review of the [redacted] transaction, the payment has been completed and was so on 9/7/17. This is direct information from the Ibotta [redacted] account. If the user is having issues with their payment, we request they share the...

information regarding their payment by contacting [redacted] support for more information. At this time, we are unable to make any changes to the payment as the account was verified and the payment completed. Thank you and have a nice day.

I Did not refer myself. I referred friends and family most of whole did it just to help me out but some of them were starting to enjoy it. They didn't know how to use it so I signed in to several accounts on my phone and would tell them the different deals or rebates for stuff they already buy. As you know the rebates are different on different accounts so I would see who could use different rebates. I wasn' Cheating.. I was just trying to help people learn how to use it and I dodnt kmow you werent allowed to sign on to other accouhnts on the same phone. Is there anyway to reactivate it and just keep me in a probationary period and track it or something? And just check uo on it regularly? I wont sign into them again since I see now that you cant do that but I didnt do wrong on purpose and I wpuld really like abother chance to use ibotta as would my family.  Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this simply does not resolove my complaint,  my issue has not been resolved because my account has not been reactivated.  My account has been deactivated because of no wrong doing. I have been accused of shopping at the same store in one day...WOW.....and not to mention they were saying it easnt me...they did let me have money that I did earn, that alone should say they were wrong, but my account still stand as being deactivated.  This is sad that my  issue can't be resolved and I stand accused of nothing. They continue to give vague responses and feed crap on here and to there emails. I woulNEVER recommend them in ANYONE   
Sincerely,
[redacted]

Hi there, Thank you for bringing this to our attention and we apologizes for the delayed response. It seems as though this user was deactivated due to submitting tampered receipts in order to receive credit. Our team was able to verify that receipts submitted through this user's account,...

violate Ibotta's Terms of Use. However, we are able to reactivate their account, with the understanding that these submissions with subside. A Support Team member has reached out to this user for further instruction. Please let us know if you have any further questions.  Thank you and have a great day!

Initial Business Response /* (1000, 6, 2015/08/21) */
Thank you for bringing this to our attention. We have reviewed the user's case with our Fraud Prevention Team. It appears that the user has 4 different accounts in use on their device. Per our Terms of Use:
Section 11: Limitations on User...

Accounts. A user may not create more than one (1) Ibotta account. Each unique mobile device may not be associated with more than two (2) user accounts. Users who attempt to associate an excessive number of mobile devices with a single user account may be deemed to have violated these Terms of Use to the extent they are deemed by Ibotta to have abused the Service.
Because our Terms state that each device can only be associated with 2 accounts, our Fraud Prevention Team requested that the user either sign in on a new device or request that her family members sign in on their own device. Once the accounts in question are associated with their own devices, the user's account can be reactivated. Our Fraud Prevention team inquired about which account they should reactivate. We ask that the user respond to our Team so that they can reactivate the account in question. They can be reached by replying to the original message, or by writing to [redacted].
Initial Consumer Rebuttal /* (4200, 12, 2015/11/19) */
I had an account [redacted]with ibotta. they shut my account downfor review saying it had been accessed from too many devices.
I had an account [redacted] with ibotta. they shut my account down saying it had been accessed from too many devices. My daughter uses her cell phone and a computer to do my ibotta stuff.
I feel they need to reinstate my account, send me my money I earned.. or send the money and just the account down completely and heck with them.
I earned the rebate money honestly and did no wrong. I didn't know you only could use 2 devices on one phone.. what about a public computer ? that limited too.
Final Consumer Response /* (4200, 17, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I see they unlocked the accounts, but I do not see any money in them from where I had earned before. Was that deleted ? i'll have to try and access it from a cell phone instead of a computer.
Final Business Response /* (4000, 19, 2015/12/22) */
Thank you for bringing this to our attention. This user's account is active and ready for use.
If they are having trouble accessing their account and earnings, please have the user contact our support team at [redacted] so we may further assist them.
As stated by our Fraud Prevention Team, this user will need a unique mobile smartphone device in order to use the app effectively.

Hello, Thank you for the reply regarding your account. We have performed a second review of your account. We have also presented your case to additional personnel including your comments via the Revdex.com. Unfortunately, we are firm in maintaining deactivation of your account. We apologize for the inconvenience that this may have caused. Ibotta is grateful for the choice our users make every day to use our app. When outlying users violate our Terms of Use, this jeopardizes our relationships with Brands and Retailers, potentially preventing us from continuing to provide high quality rebates and bonuses to the majority of our users. Abuse of our rebates and service provided is taken very seriously by our teams and an account can be flagged and reviewed. We will always conduct a review in a timely manner and answer questions relevant to the account. Although not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of Use. Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. We have now changed your email to the address that you have access to. In the future, we ask that you allow 48 hours for a response from our team on our normal email platform. We appreciate your patience in this matter. We hope...

that you can continue to use and enjoy Ibotta! Have a great day.

Initial Business Response /* (1000, 6, 2015/11/09) */
Thank you for bringing this to our attention. It appears that this receipt was reviewed by our team and has now been credited for the $28.00. The user can now cash out their funds at their convenience. If the user has any other questions, our...

Support Team would be happy to assist them. They can be reached by emailing [redacted]

Hello, After a second review of your account, we have determined as a one-time courtesy to reactivate your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account. We verified that many receipts...

submitted to us, through your account, violate Ibotta’s Terms of Use, Section 10. Please review our Terms of Use to avoid suspension in the future. They can be viewed here: https://ibotta.com/docs/terms. Thank you for your cooperation and patience. Have a great day!

Hi [redacted], After a second review of your account, we are firm in our decision to permanently deactivate your account. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained. When users operate outside our Terms of Use they are breaking this contract. If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. It appears that you have had continued correspondence with one of our team members. Our developers resolved a major technical issue within the app in the last couple of days. You should now have access to your account fully. Again,...

we apologize for the glitch in the app. In the future, please allow up to 48 hours for a response from all emails sent in to our support team. Thanks again for using Ibotta! Have a nice day!

Hello, Thank you for the concern regarding your account. Unfortunately, we are firm in our decision to maintain the account's deactivation. Upon review of the user's account, the user is cutting receipt items from previous receipts, taping different receipts together, and then scanning and...

reprinting the receipt. It is apparent to Ibotta that the user is attempting to defraud by Ibotta by tampering with her receipts. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Also, the user is inviting new users to Ibotta that either share the same device, payment information, and style of tampered receipts. Additionally, receipts were shared between several accounts. It is the referring user's responsibility to ensure that new users to Ibotta abide by Ibotta's Terms. Therefore, we believe that the user did not actually invite new users but is creating accounts in order to fraud Ibotta and earn referral bonuses. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. We are firm in our decision to maintain account deactivation for this account and the referred fraudulent accounts. We appreciate the user's understanding and cooperation. Thank you and have a nice day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:that is false.I did nothng wrong
I had to constantly contact them because they were incorrectly crediting my account.they allowed my account to stay open and I accrued more money that they are once again keeping.Horrible Horrible customer service!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not know anyone who happens to know my number from two years ago . So I have no recourse I either getting the money owed me or continuing to use my account .
Sincerely,[redacted]

Hello, Thank you for your concern regarding your account, since you have chosen no resolution by Ibotta, we appreciate your feedback. Ibotta is grateful for the choice our users make every day to use our app. When outlying users violate our Terms of Use, this jeopardizes our relationships...

with Brands and Retailers, potentially preventing us from continuing to provide high quality rebates and bonuses to the majority of our users. Improperly obtaining credit is taken very seriously by our teams and an account can be flagged and reviewed. We will always conduct a review in a timely manner and answer questions relevant to the account. Although not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of Use. Thank you.

Complaint: [redacted]
I am rejecting this response because: I'll state once again that I did not make or send a counterfeit receipt. I can only speculate that the self check out that I used was maybe an old machine or a different machine from the others, producing different receipts from the ones you have garnished. I have no idea, but, I do know that I'm not a dishonest person. I have reached out to [redacted] Card, which is the card I used to make these purchases to further validate my stance here. Please see attached document with my transaction at [redacted] on that date, further proving that I made that transaction. This was taken from my online account at [redacted] Card. Surely to goodness this will be enough proof, but if need be, I'll send you my whole [redacted] Card statement from that month.
Sincerely,
[redacted]

Hi there,Thank you for your patience with this matter. We have decided to credit the remaining funds to this user's account. If the user has any questions or concerns, please have them contact [redacted].Thank you and have a great day.