Ibotta, Inc.

Hello, Thank you for the concern regarding your account. We have review your account and your messages to our Support Team. Upon review of your complaint, we were able to find that you live in a state that does NOT allow Ibotta to advertise alcohol rebates within our app. Please refer to...

this Help Article: [redacted] Unfortunately, we are unable to show this user any alcohol rebates, including the [redacted] rebate, in their Ibotta app. We have reached out to our partners with [redacted] and [redacted] in the ** area in regards to the advertisement that the user saw. We truly apologize for the inconvenience and confusion and will be taking swift action with our partners. As a courtesy, we have credited the user with a $5.00 bonus for their time and attention. Please let us know if you have any further questions. Thank you and have a nice day.

Hello, Thank you for the concern regarding your account. Upon review of the user's account and any submitted tickets for assistance, the user has not sent in any requests for the user's account to be reviewed and unlocked. As a courtesy, we have reviewed the users account. Upon review of...

the account, we were able to find that the user submitted a receipt that was already submitted by the user that referred this user. Unfortunately, Ibotta does not allow receipts to be shared between users, no matter which offers are being redeemed. As a result, credit from the shared receipt has been reversed on the user's account. However, we have unlocked the user's account and the user is free to withdraw the remaining funds in his account. Please let us know if you have any further questions or need further assistance. Thank you and have a great day.

Hello, Thank you for the concern regarding your account. We have completed the review of your account. Based on our review, we have chosen to permanently deactivate your account.We verified that multiple items were selected for rebate credit, but the items were not present on the receipt. Per...

Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased. Of the last 30 receipts submitted to Ibotta, 16 were submitted for rebates that were not present on the receipt.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Initial Business Response /* (1000, 6, 2015/11/05) */
Thank you for bringing this to our attention. We have reviewed this case and it appears a block was put in place that prevented the user from receiving our emails.
This block has since been removed, and our support team has reached out to...

this user to assist them further with cashing out.
Initial Consumer Rebuttal /* (3000, 8, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you Ibotta for such a caring message. However, I have yet to receive an email from you to my personal email stating how I can cash out my Ibotta account. You stated that my email had 'blocked' your emails and that now that had been 'removed' and you sent me an email. I have yet to receive it....where is it?
Can you send the email to both addresses? [redacted] and [redacted]
Not thrilled with this service.
Final Consumer Response /* (2000, 11, 2015/11/19) */
I just received an additional email from Ibotta and they were able to help me cash out thru the app on my phone. THanks Ibotta. I will continue to use your app for future savings!

Hello, Thank you for the concern regarding your account. We have completed a second review of your account. Based on our review, we have chosen to permanently deactivate your account.We have verified that you have attempted to refer at least one account that uses the same account or purchase...

information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hi there, Thank you for bringing this to our attention and we apologize for the delayed response.It seems as though this user's account was deactivated due to submitting duplicate receipts that were not originally purchased by the user. Per Ibotta's Terms of Use Section 10.3 users are...

prohibited from submitting receipts for purchases they did not actually make.We have allowed this user to withdraw her earnings within a 48 hours period, which they have taken advantage of. Their account, however, will remain deactivated. If the user has any further questions, please have them contact [email protected].  Thank you!

Complaint: [redacted]
I am rejecting this response because:Again, this business is making false claims, not answering properly, and claiming untrue and false claims about account, referrals, and does business in fraudulent and scam-like manner. I want to see documents and proof to be presented to Revdex.com about these untrue accusations. I am not backing down until someone responds properly and all the concerns gets addressed.
Sincerely,
[redacted]

Hi [redacted], Thank you for the concern regarding your account. We have looked in to your account and it does not appear that your account has ever been locked and/or deactivated.If you are unable to access your account, most likely you have entered an incorrect password. In order to access your...

account, you will need to follow the following instructions: [redacted]. Due to recent glitches on mobile devices, please attempt to reset your password on a desktop computer or laptop.Please let us know if issues continue. Thank you!

Hello, The user email and name does not yield any active accounts with Ibotta. Please review the attached screenshots. Thank you.

Hello, Thank you for the concern regarding your account. The Ibotta app experienced a glitch with a bonus that was meant for users of the app who had not used the app in a long time. Within the bonus being posted for less than 90 minutes, the bonus was removed so that our team could rectify...

this incorrectly shown bonus. The bonus appeared for users on Monday and the affected users were reached out to on Friday. It took our Team 5 days to determine what happened and how to resolve this for users. In that interim, we asked users for their patience and understanding so that we could resolve this. On Friday, the user received a second chance bonus valued at $5 for their purchase. The user has continued to earn on their account and withdraw their earnings. In the future, Ibotta does not intentionally release bonuses to the incorrect group and we appreciate the user's understanding of simple mistakes and rectifying those mistakes in the future. We have apologized to the affected users and appreciate their continued use and support of Ibotta in the future. Thank you and have a nice day.

Hello, Thank you for the concern regarding your account. The user received credit for the offer in question on 10/10/17 and has not added or redeemed any other offers since the courtesy credit granted by the Ibotta Care Team. Please note that Ibotta does not guarantee that all offers will...

be available to all users at any given time. We hope that this user will continue to use and enjoy Ibotta with the offers that are available to the user. Thanks and have a nice day.

Hello, Thank you for the concern regarding your account. Unfortunately, the offer was added to the user's account after the purchase was made. Ibotta offers are intended for future purchases and not past purchases. Upon review of the user's account, the user did not submit any receipt and wrote...

the Care Team signaling that the user was having an issue. However, the user then submitted another [redacted] receipt which claimed the ONE added [redacted] offer in the user's account. Unfortunately, Ibotta's offers, unless otherwise stated are for a single redemption and offer credit will not be granted for additional purchases. In the future, we highly recommend adding offers prior to purchase and should a user experience any issues with receipt submission, screenshot the error and allow our Team to address the issue prior to submitting a receipt for the same offer. We apologize for the inconvenience. Thank you.

Thank you for bringing this to our attention. We are sorry to hear that the user would like to deactivate their account. As of right now the account has been officially deactivated with the remaining balance being at $0.00.
If the user would like to reactivate their account at any time, please have them contact our [redacted] at [redacted]@ibotta.com. Thank you!

Initial Business Response /* (1000, 6, 2015/10/30) */
Thank you for bringing this to our attention. We have reviewed the user's account, and it appears that we received a receipt that may have been altered. This is a violation of our Terms of Use, so the user's account was suspended for a review....


Our Fraud Prevention team conducted a review of the account, and has reactivated the account. If the user would like to read our Terms of Use, they can be found: https://ibotta.com/docs/terms
Also, if the user has any questions or concerns, our Support Team can be reached by emailing [redacted].

Final Consumer Response /* (2000, 6, 2015/08/03) */
I have been in touch with them and it is now resolved.

Hello, Thank you for the concern regarding your account. We have reviewed your account and have determined to award you a $10 courtesy credit in this case. Please note, no additional courtesy credits will be granted in the future due to technical errors or glitches. Thank you for your...

patience and understanding.

Hello, Thank you for the concern regarding your account. We have completed a review of your account and as a one-time courtesy, we have reactivated your account (completed on 10/31/17) for use with the understanding that future behavior that violates our Terms of Use may result in a...

permanent suspension of your account.We verified that too many accounts have logged in using your [redacted] device. Per Ibotta’s Terms of Use, Section 11, each unique mobile device may not be associated with more than two (2) user accounts.To resolve this issue, we have left your account on the device, and have unlinked the remaining account(s) from your device. Moving forward, one additional account can login to your device, and all other accounts that attempt to log in will be deactivated.Please review our Terms of Use to avoid suspension in the future. They can be viewed here: [redacted]If you have any questions or concerns please let us know. Have a great day!

Hello, Thank you for the concern regarding your account. We have manually reset the device verification on your account. Please log out and back into the app, after that you should be able to verify your new phone number. If you have additional questions please let us know. In the future,...

be sure to allow 48 hours for a response from any email sent in to our team. Thanks again and have a nice day!

Hello, Thank you for the concern regarding your account. Upon review of the user's account, the user is submitting photocopies of edited receipts. This is considered tampering receipts and is against the rules of Ibotta. In the image that I have included, you can see where the user taped two...

portions of two different receipts together in order to remove, obscure and edit the information presented on the original receipt. Unfortunately, this has happened multiple times throughout the account and we are unable to reactivate the account at this time. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Additionally, in Section 10.6, we state that users may not attempt to obscure the date on a receipt. For example, we do not accept submissions without any clearly legible date shown or without any date entirely. We appreciate the user's cooperation and understanding and apologize for the inconvenience. Thank you.

Hello, Thank you for the concern regarding your account. The user's account was deactivated on 12/4/17 and reactivated on 12/8/17. The user submitted a receipt that was cut and taped together, as provided by the image. Ibotta takes tampered receipts very seriously as an attempt to fraud Ibotta...

with an invalid submission. The user also submitted two receipts that he had marked for offer credit but the products eligible for the offer were not present on the receipt. The user has been educated about submitting these two types of receipts and submissions with the knowledge that future submissions may result in permanent deactivation. We truly apologize for the inconvenience that this may have caused the user and hopes that the user understands that Ibotta is protecting it's ability to provide offer credit to all users of Ibotta. If Ibotta did not take tampered receipts seriously, we could jeopardize our relationship with brands and retailers. If the user has any further questions about his account, please contact the Care Team. Thank you for your understanding and happy earning!