Ibotta, Inc.

Hello, Unfortunately, we are firm in our decision to maintain deactivation since the user was previously educated about the behavior and continued with the behavior multiple times. Additional claiming offers that are not present on the receipt is not allowed. Upon review of the user's receipts, the user is not only claiming "Any Brand" offers as stated, but is also claiming high ticket offers or specific offers and then purchasing the store brand in place of the proper brand name item. For other users, we have this article available in the help center to educate users about removing an offer that is not on the receipt (https://help.ibotta.com/hc/en-us/articles/115006971128-How-do-I-remove-an-offer...⇄ apologize for the inconvenience and appreciate the user's cooperation and understanding. Thank you.

Initial Business Response /* (1000, 6, 2015/11/05) */
Thank you for bringing this to our attention. We have reviewed this case and it appears a block was put in place that prevented the user from receiving our emails.
This block has since been removed, and our support team has reached out to...

this user to assist them further with cashing out.
Initial Consumer Rebuttal /* (3000, 8, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you Ibotta for such a caring message. However, I have yet to receive an email from you to my personal email stating how I can cash out my Ibotta account. You stated that my email had 'blocked' your emails and that now that had been 'removed' and you sent me an email. I have yet to receive it....where is it?
Can you send the email to both addresses? [redacted] and [redacted]
Not thrilled with this service.
Final Consumer Response /* (2000, 11, 2015/11/19) */
I just received an additional email from Ibotta and they were able to help me cash out thru the app on my phone. THanks Ibotta. I will continue to use your app for future savings!

Hi there, Thank you for bringing this to our attention and we apologize for the delayed response.It seems as though this user's account was deactivated due to submitting duplicate receipts that were not originally purchased by the user. Per Ibotta's Terms of Use Section 10.3 users are...

prohibited from submitting receipts for purchases they did not actually make.We have allowed this user to withdraw her earnings within a 48 hours period, which they have taken advantage of. Their account, however, will remain deactivated. If the user has any further questions, please have them contact [email protected].  Thank you!

Hello, Thank you for the concern regarding your account. We have completed the review of your account. Based on our review, we have chosen to permanently deactivate your account.We verified that multiple items were selected for rebate credit, but the items were not present on the receipt. Per...

Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased. Of the last 30 receipts submitted to Ibotta, 16 were submitted for rebates that were not present on the receipt.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hello,It appears that you have already had correspondence with one of our representatives. As stated in a previous email, we have completed the review of your account and we have chosen to keep your account deactivated for the following reason:We verified that multiple items were selected for rebate...

credit, but the items were not present on the receipt.  Per Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.We work with brands to deliver high quality rebates to our users, who we pay cash to, for items being purchased and retained.  When users operate outside our Terms of Use they are breaking this contract.  If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Hello, Thank you for posting about Ibotta. The user's email address: [redacted] does not yield any active Ibotta accounts. The one account found under this email address has been closed and has no phone number linked to the account. The user's name: [redacted] also does...

not yield any active accounts. Therefore, we believe that this is not an actual user of Ibotta. We ask the user to verify that they have submitted the correct name and email address on the account that they would like us to assist with. Thank you and have a nice day.

Hello, Thank you for the concern regarding your account. We have review your account and your messages to our Support Team. Upon review of your complaint, we were able to find that you live in a state that does NOT allow Ibotta to advertise alcohol rebates within our app. Please refer to...

this Help Article: [redacted] Unfortunately, we are unable to show this user any alcohol rebates, including the [redacted] rebate, in their Ibotta app. We have reached out to our partners with [redacted] and [redacted] in the ** area in regards to the advertisement that the user saw. We truly apologize for the inconvenience and confusion and will be taking swift action with our partners. As a courtesy, we have credited the user with a $5.00 bonus for their time and attention. Please let us know if you have any further questions. Thank you and have a nice day.

Hello, Thank you for the concern regarding your account. Unfortunately, the offer was added to the user's account after the purchase was made. Ibotta offers are intended for future purchases and not past purchases. Upon review of the user's account, the user did not submit any receipt and wrote...

the Care Team signaling that the user was having an issue. However, the user then submitted another [redacted] receipt which claimed the ONE added [redacted] offer in the user's account. Unfortunately, Ibotta's offers, unless otherwise stated are for a single redemption and offer credit will not be granted for additional purchases. In the future, we highly recommend adding offers prior to purchase and should a user experience any issues with receipt submission, screenshot the error and allow our Team to address the issue prior to submitting a receipt for the same offer. We apologize for the inconvenience. Thank you.

Hello, Thank you for the concern regarding your account. We have completed a review of your account and as a one-time courtesy, we have reactivated your account (completed on 10/31/17) for use with the understanding that future behavior that violates our Terms of Use may result in a...

permanent suspension of your account.We verified that too many accounts have logged in using your [redacted] device. Per Ibotta’s Terms of Use, Section 11, each unique mobile device may not be associated with more than two (2) user accounts.To resolve this issue, we have left your account on the device, and have unlinked the remaining account(s) from your device. Moving forward, one additional account can login to your device, and all other accounts that attempt to log in will be deactivated.Please review our Terms of Use to avoid suspension in the future. They can be viewed here: [redacted]If you have any questions or concerns please let us know. Have a great day!

Hello, The user email and name does not yield any active accounts with Ibotta. Please review the attached screenshots. Thank you.

Initial Business Response /* (1000, 6, 2015/10/30) */
Thank you for bringing this to our attention. We have reviewed the user's account, and it appears that we received a receipt that may have been altered. This is a violation of our Terms of Use, so the user's account was suspended for a review....


Our Fraud Prevention team conducted a review of the account, and has reactivated the account. If the user would like to read our Terms of Use, they can be found: https://ibotta.com/docs/terms
Also, if the user has any questions or concerns, our Support Team can be reached by emailing [redacted].

Final Consumer Response /* (2000, 6, 2015/08/03) */
I have been in touch with them and it is now resolved.

Thank you for bringing this to our attention. We are sorry to hear that the user would like to deactivate their account. As of right now the account has been officially deactivated with the remaining balance being at $0.00.
If the user would like to reactivate their account at any time, please have them contact our [redacted] at [redacted]@ibotta.com. Thank you!

Hello, Thank you for the concern regarding your account. We have manually reset the device verification on your account. Please log out and back into the app, after that you should be able to verify your new phone number. If you have additional questions please let us know. In the future,...

be sure to allow 48 hours for a response from any email sent in to our team. Thanks again and have a nice day!

Hello, Thank you for the concern regarding your account. The user received credit for the offer in question on 10/10/17 and has not added or redeemed any other offers since the courtesy credit granted by the Ibotta Care Team. Please note that Ibotta does not guarantee that all offers will...

be available to all users at any given time. We hope that this user will continue to use and enjoy Ibotta with the offers that are available to the user. Thanks and have a nice day.

Hello, Thank you for the concern regarding your account. The Ibotta app experienced a glitch with a bonus that was meant for users of the app who had not used the app in a long time. Within the bonus being posted for less than 90 minutes, the bonus was removed so that our team could rectify...

this incorrectly shown bonus. The bonus appeared for users on Monday and the affected users were reached out to on Friday. It took our Team 5 days to determine what happened and how to resolve this for users. In that interim, we asked users for their patience and understanding so that we could resolve this. On Friday, the user received a second chance bonus valued at $5 for their purchase. The user has continued to earn on their account and withdraw their earnings. In the future, Ibotta does not intentionally release bonuses to the incorrect group and we appreciate the user's understanding of simple mistakes and rectifying those mistakes in the future. We have apologized to the affected users and appreciate their continued use and support of Ibotta in the future. Thank you and have a nice day.

Hi [redacted], Thank you for the concern regarding your account. We have looked in to your account and it does not appear that your account has ever been locked and/or deactivated.If you are unable to access your account, most likely you have entered an incorrect password. In order to access your...

account, you will need to follow the following instructions: [redacted]. Due to recent glitches on mobile devices, please attempt to reset your password on a desktop computer or laptop.Please let us know if issues continue. Thank you!

Hello, Thank you for the concern regarding your account. We have reviewed your account and have determined to award you a $10 courtesy credit in this case. Please note, no additional courtesy credits will be granted in the future due to technical errors or glitches. Thank you for your...

patience and understanding.

Hi there, Thank you for bringing this to our attention. It seems as though this user was deactivated for having too many accounts associated with their device.This user has since been reactivated and received their funds.Thank you and have a great day!

Complaint: [redacted]
I am rejecting this response because:I provided  5 numbers for over 3 years
Sincerely,
[redacted]