Ibotta, Inc.

Hello, Thank you for the concern regarding your account. On 2/7/18, the user's account was locked from cashing out due to submitting too many invalid receipts. On 4 different occasions within the last month, the user has submitted receipts that were already submitted by users that this user...

referred. Ibotta does not allow user's to share receipts, no matter what offers are being claimed on the receipt. On 18 occasions since May of 2017, the user has been submitting the same receipt multiple times to gain credit on items that the user has already received credit for. A user may earn credit on an item one time and the receipt may not be submitted for the same item again. On 2/12/18, the user was educated about what constitutes a valid receipt and regained full access to her account. We recommend that the user review Ibotta's Terms of Use as well as visit the Help Center for guidance on allowable receipt submissions. We appreciate the user's cooperation and understanding. Thank you.

Hello,As stated previously, we have completed the review of your account. Based on our final evaluation, we have chosen to keep your account deactivated. We can verify that you purchased and returned items with high volume rebates.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from Ibotta. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase. Regardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate. Additionally, the account was deactivated due to suspicious network activity. There have been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activity. This activity does not reflect the activity of actual individual users using the app. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.As stated previously, at this time, we will be unable to reactivate your account. Due to the nature of our business we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activity. Thank you for your cooperation and understanding.

Hello, As stated previously, we have completed the review of your account and have chosen to permanently deactivate your account due to a blatantly tampered receipt submission.  We verified that receipts submitted to us, through your account, violate Ibotta's Terms of Use. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Additionally in Section 10.6, we state that users may not attempt to obscure the date on a receipt. For example, we do not accept submissions without any clearly legible date shown or without any date entirely.  We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained.  When users operate outside our Terms of Use they are breaking this contract.  If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.  Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.  We are unable to reactivate your account. Thank you for your cooperation and understanding.

Hello, Thank you for your response regarding your concern. We have reviewed your receipts and your account and, as a one time courtesy, have reactivated your account. Please note that returning items that you have received Ibotta credit on is a violation of our terms. Further violation of our terms will result in your account being flagged and possibly deactivated. Please note that credits received on returned items have been reversed and you will not be allowed to cash out those earnings. Please direct any further questions to our Support Team. Thank you for your cooperation and understanding.  Have a nice day!

Hello, Thank you for the concern regarding your account. Unfortunately, Ibotta does not send checks to users and the withdrawal process completed in a user's account can only be completed by the user. We suggest that the user download the Ibotta app to retrieve her funds. We request that...

the user share screenshots of her inability to get into her Ibotta account. She may only retrieve her funds by downloading the Ibotta app. We have also manually resent a password reset link to the user's email address that we have on file. Please be sure to use the button that says "Log In" and not create an account or sign up. If the user is accidentally creating a second account, she will receive the same error as she did previously which is "This email is already in use". Please let us know how things work out for you so that we can assist you further. Thank you.

Hello, Thank you for the concern regarding your account. Upon review of the user's account, the user linked an incorrect [redacted] account to their Ibotta (which can only be done on the user's end). The funds were sent to an unvalidated and incorrect account. However, the Care Team was able to...

assist the user is refunding the payment, unlinking the incorrect account, linking the correct account, and the user was able to cash out again on 10/31/17. We are happy that we were able to rectify this for the user and should the user have any further questions, please contact the Care Team. Thanks and have a great day!

Hello, Thank you for the concern regarding Ibotta. Unfortunately, the email provided by the user does not yield any accounts with Ibotta. The name yields two accounts which we are unable to verify against the information provided by the user. However, we are happy to provide this...

information to the user that can be found in the Help Center: Having Issues with our TouchID Feature?You may need to bypass this feature if it isn't working correctly. In order to disable the Touch ID feature on your device, please complete the following steps:From Account, tap on Settings.Tap "Enable TouchID" to white to turn this feature off. You can also turn this feature back on by tapping it to green.Restart and refresh the app.Once these steps are complete, you should be able to Withdraw Cash at your convenience. We hope that this information assists the individual. We suggest that the individual utilize the Help Center for anything further questions about how to use Ibotta. Thank you and have a nice day.

Hello, Thank you for the concern regarding your account. It appears that you have extensive correspondence with our representatives. We apologize for the inconvenience, but nothing else can be done regarding this matter on our end. In previous emails, you have received a screenshot of the...

completed and verified PayPal transfer. We are unable to cancel or delete the payment because it has already been completed and sent. If you still are experiencing issues, please contact PayPal directly in order to get this resolved. Thanks again for using Ibotta! Have a nice day!

Hi [redacted],Thanks for the concern regarding your account. I was able to review your correspondence with our team as well as your account and your referrals account a second time. Unfortunately, we are choosing to keep both accounts deactivated at this time.As previously stated,  we were able to...

verify that you have attempted to refer at least one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Complaint: [redacted]
I am rejecting this response because: My PASSWORD IS NOT WORKING. You say I logged out then logged in using my password but I have been trying that and it does not work! I tried on a CPU and my password does not work!!! Please how do I get the funds that I earned onto a third party account without a password?Ibotta has my email and it is the same on [redacted]. Please add funds to that account. Thank you Once again my PASSWORD DOES NOT WORK
Sincerely,
[redacted]

Hello, Thank you for bringing this...

to our attention and for attaching screenshots. As a one-time courtesy, we have credited you for this product.  In the future in order to receive any Ibotta rebate from [redacted], you will need to unlock the offer and scan your Ibotta app at checkout. Thank you for your patience. Have a nice day!

Complaint: [redacted]
I am rejecting this response because:The account was tampered with for the last time. If Ibotta had followed there own procedure with allowing me a 24-hour cash withdraw from the start, they wouldn't have taken out any money. Which they shouldn't have because they didn't even follow their own "policy and procedures". And on that final note, ALL of my receipts were valid along with all the items that were purchased. I even offered to email every single one to the company for PROOF of the rebates which they did not acknowledge. 
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. It appears that you have had correspondence with one of our representatives and have already been reactivated. Our automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or...

account audits. We have completed the review and have restored full access to your account. Thank you for your patience and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]-[redacted]

Hi there, Thank you for bring this to our attention. This users account has been reactivated and they have withdrawn their earnings since then.If the user has any questions or concerns, please have them contact [email protected]. Thank you and have a great day!

Hello, Thank you for the concern regarding your account. It appears that you have had correspondence with our Support Team. As stated previously, we have completed the review of your account and have chosen to permanently deactivate your account.We have verified that you have attempted to...

refer at least one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. Since Ibotta does not allow users to have two earning accounts, the funds linked to the yahoo account were forfeit. We were then alerted by the user, that the gmail address was not the address she wanted to use. Our Team changed the email...

address on the maintained account so that the user did not lose the $28+ instead of the $2. We were able to change the email on her account to the yahoo address, remove the phone number from the now inactive account, and remove the social media and Food Lion loyalty from the inactive account. As of yesterday, 12/5/17, the user was able to verify her phone number on her current account, link her [redacted] to her current account, and cashed out her earnings to her [redacted]. If the user has any further questions, we will be happy to answer them. Thank you and happy earning!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi there,Thank you for bringing this to our attention. This user's referrals are not being credit due to the fact that they all used the same device to register.In order for users to receive credit for their referrals, the referral must sign up on a unique mobile device of their own.At this time, due to our Terms of Use, we cannot award any further credit.If the user has any further questions, please have them contact [redacted] Have a great day!

Complaint: [redacted]
I am rejecting this response because: I also go by the name [redacted]. Some of my credit cards say [redacted]. I was named after my mother who is an ibotta user as well. I have not committed fraud. Please reinstate
Sincerely,
[redacted]