Ibotta, Inc.

Complaint: [redacted]
I am rejecting this response because: I do not know anyone who happens to know my number from two years ago . So I have no recourse I either getting the money owed me or continuing to use my account .
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: My PASSWORD IS NOT WORKING. You say I logged out then logged in using my password but I have been trying that and it does not work! I tried on a CPU and my password does not work!!! Please how do I get the funds that I earned onto a third party account without a password?Ibotta has my email and it is the same on [redacted]. Please add funds to that account. Thank you Once again my PASSWORD DOES NOT WORK
Sincerely,
[redacted]

Hello, Thank you for bringing this...

to our attention and for attaching screenshots. As a one-time courtesy, we have credited you for this product.  In the future in order to receive any Ibotta rebate from [redacted], you will need to unlock the offer and scan your Ibotta app at checkout. Thank you for your patience. Have a nice day!

Hello,As stated previously, we have completed the review of your account. Based on our final evaluation, we have chosen to keep your account deactivated. We can verify that you purchased and returned items with high volume rebates.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from Ibotta. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase. Regardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate. Additionally, the account was deactivated due to suspicious network activity. There have been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activity. This activity does not reflect the activity of actual individual users using the app. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.As stated previously, at this time, we will be unable to reactivate your account. Due to the nature of our business we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activity. Thank you for your cooperation and understanding.

Hi there,Thank you for your patience with this matter. We have decided to credit the remaining funds to this user's account. If the user has any questions or concerns, please have them contact [redacted].Thank you and have a great day.

Hello, Thank you for the concern regarding your account. It appears that you have extensive correspondence with our representatives. We apologize for the inconvenience, but nothing else can be done regarding this matter on our end. In previous emails, you have received a screenshot of the...

completed and verified PayPal transfer. We are unable to cancel or delete the payment because it has already been completed and sent. If you still are experiencing issues, please contact PayPal directly in order to get this resolved. Thanks again for using Ibotta! Have a nice day!

Hello, Thank you for the concern regarding Ibotta. Unfortunately, the email provided by the user does not yield any accounts with Ibotta. The name yields two accounts which we are unable to verify against the information provided by the user. However, we are happy to provide this...

information to the user that can be found in the Help Center: Having Issues with our TouchID Feature?You may need to bypass this feature if it isn't working correctly. In order to disable the Touch ID feature on your device, please complete the following steps:From Account, tap on Settings.Tap "Enable TouchID" to white to turn this feature off. You can also turn this feature back on by tapping it to green.Restart and refresh the app.Once these steps are complete, you should be able to Withdraw Cash at your convenience. We hope that this information assists the individual. We suggest that the individual utilize the Help Center for anything further questions about how to use Ibotta. Thank you and have a nice day.

Hello, As stated previously, we have completed the review of your account and have chosen to permanently deactivate your account due to a blatantly tampered receipt submission.  We verified that receipts submitted to us, through your account, violate Ibotta's Terms of Use. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Additionally in Section 10.6, we state that users may not attempt to obscure the date on a receipt. For example, we do not accept submissions without any clearly legible date shown or without any date entirely.  We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained.  When users operate outside our Terms of Use they are breaking this contract.  If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.  Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.  We are unable to reactivate your account. Thank you for your cooperation and understanding.

Complaint: [redacted]
I am rejecting this response because:that is false.I did nothng wrong
I had to constantly contact them because they were incorrectly crediting my account.they allowed my account to stay open and I accrued more money that they are once again keeping.Horrible Horrible customer service!
Sincerely,
[redacted]

Hello, Thank you for your concern regarding your account, since you have chosen no resolution by Ibotta, we appreciate your feedback. Ibotta is grateful for the choice our users make every day to use our app. When outlying users violate our Terms of Use, this jeopardizes our relationships...

with Brands and Retailers, potentially preventing us from continuing to provide high quality rebates and bonuses to the majority of our users. Improperly obtaining credit is taken very seriously by our teams and an account can be flagged and reviewed. We will always conduct a review in a timely manner and answer questions relevant to the account. Although not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of Use. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi there, Thank you for bring this to our attention. This users account has been reactivated and they have withdrawn their earnings since then.If the user has any questions or concerns, please have them contact [email protected]. Thank you and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The account was tampered with for the last time. If Ibotta had followed there own procedure with allowing me a 24-hour cash withdraw from the start, they wouldn't have taken out any money. Which they shouldn't have because they didn't even follow their own "policy and procedures". And on that final note, ALL of my receipts were valid along with all the items that were purchased. I even offered to email every single one to the company for PROOF of the rebates which they did not acknowledge. 
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. It appears that you have had correspondence with one of our representatives and have already been reactivated. Our automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or...

account audits. We have completed the review and have restored full access to your account. Thank you for your patience and have a great day!

Hi there,Thank you for bringing this to our attention. This user's referrals are not being credit due to the fact that they all used the same device to register.In order for users to receive credit for their referrals, the referral must sign up on a unique mobile device of their own.At this time, due to our Terms of Use, we cannot award any further credit.If the user has any further questions, please have them contact [redacted] Have a great day!

Hello, Thank you for the concern regarding your account. Since Ibotta does not allow users to have two earning accounts, the funds linked to the yahoo account were forfeit. We were then alerted by the user, that the gmail address was not the address she wanted to use. Our Team changed the email...

address on the maintained account so that the user did not lose the $28+ instead of the $2. We were able to change the email on her account to the yahoo address, remove the phone number from the now inactive account, and remove the social media and Food Lion loyalty from the inactive account. As of yesterday, 12/5/17, the user was able to verify her phone number on her current account, link her [redacted] to her current account, and cashed out her earnings to her [redacted]. If the user has any further questions, we will be happy to answer them. Thank you and happy earning!

Hello, Thank you for the concern regarding your account. Ibotta is legally bound by Inactivity Fees and must apply them to accounts that have not redeemed any rebates for 12 months. On 9/16/17, the user wrote our support team and requested to deactivate their own account. Please note that...

inactivity fees will occur whether the account is active or deactivated. If the user would like to continue earning Ibotta rebates as to not incur inactivity fees, please write our support team who can reactivate your account. Please note that you must redeem a rebate or your account will be charged it's first inactivity fee. Here is some more information regarding inactivity fees: [redacted] Thanks and have a nice day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]-[redacted]

Complaint: [redacted]
I am rejecting this response because: I also go by the name [redacted]. Some of my credit cards say [redacted]. I was named after my mother who is an ibotta user as well. I have not committed fraud. Please reinstate
Sincerely,
[redacted]