Ibotta, Inc.

Hello, Thank you for the concern regarding your account. After a second discussion with our Team, we have decided to offer a one time courtesy reactivation with the knowledge that future submissions must contain the following information: RetailerItemized list of products available for offerDate and timeSubtotal and TotalProof of Purchase Please ensure that your receipts are submitted in this manner in order to be eligible for credit for your purchases. If you have any additional questions, please let us know and we will be happy to assist you. Thank you and have a nice day.

Hello, Thanks for the concern regarding your account. We have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your...

account. We verified that receipts submitted to us, through your account, violate Ibotta's Terms of Use. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Additionally in Section 10.6, we state that users may not attempt to obscure the date on a receipt. For example, we do not accept submissions without any clearly legible date shown or without any date entirely.Please review our Terms of Use to avoid suspension in the future. They can be viewed here: https://ibotta.com/docs/terms.If you have any questions or concerns please let us know. Have a great day!

Hello, Thank you for the concern regarding your account. We asked the Care Team to take a second look at your account. The Team was able to find two receipts that, due to being in a pocket, purse, or bag, were folded and then were submitted as such. Unfortunately, folding receipts alerts the...

computer system and our Team to a potentially tampered receipt. However, the Care Team acknowledges the newness of the user and has educated the user about submitting receipts that are not folded as to not incur deactivation again. We apologize for the inconvenience and appreciate the user's understanding. Please let our Care Team know if you have any further questions. Thank you and happy earning.

Hello, Thank you for your concern regarding Ibotta. As the user has stated, we have no verification of the account [redacted]@gmail.com and therefore, would not send any account information, updates, or notifications to the email address provided. We appreciate the user's feedback of our...

unsubscribe on emails feature and will be sure to share with the team. However, since the user does not have an account with Ibotta, we are unable to make any notification edits to the email address provided. We have, however, added the provided email address to a general unsubscribe list. Thank you and have a nice day.

Initial Business Response /* (1000, 5, 2015/07/17) */
Thank you for bringing this to our attention. We have reviewed this case fully with our [redacted] team. Our records show that several products were credited to the user and were then returned to the retailer. This caused our [redacted]...

[redacted] team to begin auditing the user's account. At the end of this audit, they found that several receipts were returned to the store. This is a violation of our [redacted] of [redacted] which can be found at [redacted]. At this time, we are unable to reverse the decision of our [redacted] Team. We will not be able to reactivate the user's account at this time.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received an email from [redacted] stating I committed fraud and various other serious crimes including buying items and returning them then submitting false receipts.they said I needed to re pay them $**.I replied back asking them to please specify what items they were referring to and explained I have exchanged items for different flavors, scents etc, but have never submitted a receipt A fraudulent receipt. A few days later I received another email stating that after thorough investigation from fraud department they could see I never submitted fraudulent receipt. That the few items that were returned were after the receipt was submitted.
I do not accept their response because I feel they accused me of serious crimes, demanded I repay $** or face penalties of crimes and have never given me any specifics to which items they are referring to about. Up until this is incident I was loyal to [redacted] and thought it was a good company, now I feel they are shady. There is no phone number associated with the company. All correspondence is done by email, no customer support phone number. Very frustrating to be threatened with serious crimes with no justification.
Final Business Response /* (4000, 9, 2015/08/01) */
We have verified that the user has returned an excessive amount of Ibotta rebates after receiving credit, which is against our terms of use. We are happy to help further explain our reasoning and a member of our fraud prevention team has reached out to the user to set up time to talk on the phone. If the user can provide us with a phone number and a good time to talk, we will be able to further clarify our reasoning.

Hello, Thank you for the concern regarding your account. We have reviewed your account and all past correspondences with our Support Team. Unfortunately after several reviews, we have chosen to maintain suspension of your accounts. We have verified that you have attempted to refer at least...

one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Additionally, we verified that you have submitted receipts that were first submitted by another user. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Even though this should of been resolved outside of Revdex.com, I'm happy with the outcome.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am rejecting this response because: My shopping behavior has nothing to do with violating your terms, I have legitimately made purchases and I have not sharred any receipts. If other people buy the same thing as me considering you likely have 1000s of people are you going to suspend everyone?
Sincerely,
[redacted]

Hello, Thank you for your feedback about the advertising that you saw in-store and we will pass the message along to the appropriate team. Thank you and have a nice day.

Hello, Thank you for the concern regarding your account. I have completed a second review of your account and as a one-time courtesy, I have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your...

account.Please review our Terms of Use to avoid suspension in the future. They can be viewed here: [redacted]If you have any questions or concerns please let me know. Have a great day!

Hello, Thank you for the concern regarding your account. Upon review of this user's account, there is no activity, no redeemed offers, and has no earnings or lifetime earnings. We were able to investigate that this is one of the user's additional accounts that she created, logged into her...

device, and claimed as an original referral. The user was deactivated for referring herself in excess of 10 times, sharing receipts, and sharing device. Unfortunately, we are firm in our decision to keep all of the user's many accounts, including this one, deactivated for violating our Terms of Use. We apologize for the inconvenience and appreciate the user's cooperation and understanding. Thank you.

I feel there should have been a WARNING, but I did not cut anything from another receipt that is OK I have since created another ibotta account, with diffreno email address a diffrentime paypal account etc, so I amay still able to use it and I am thankful I didn't have but 6.00 that I lost which I earned  but didn't get!!! Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/25) */
Thank you for bringing this to our attention. We have reviewed the account with our Fraud Prevention Team. They were able to reactivate the account on [redacted] but our system informed our team of another possible fraudulent activity. After...

further review, they found several more fraudulent submissions. These submissions had several high-value rebates that were activated and scanned, but had not been purchased. Per our Terms of Use:
Section 10: Prohibited Conduct. BY USING THE SERVICE YOU AGREE NOT TO: 2. redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase;
Because our Terms of Use were violated, our Fraud Prevention Team has chosen to leave the user's account inactive. If the user has any questions or concerns, our Support Team would be happy to answer them.

Hello, Thank you for the concern regarding your account. On 12/3/17, the user's account was reactivated with the stipulation that the following behaviors will result in permanent deactivation: The user may not share her device with any of her referrals. Up to 6 referred new users shared...

one of the main user's 5 different devices. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. The user may not also submit unitemized receipts or screenshots of electronic receipts. These are not valid receipt submissions and the user will not be credited in these instances. If the user has any further questions, please email the Care Team for assistance. Thank you for your further cooperation with our Terms of use. Happy earning.

Hello, Thank you for the concern regarding your account. We have taken a look into your case and it appears that the issue is resolved. As an assurance, we have sent you an additional email regarding access to your recent withdrawn earnings.  In the future, we ask that you allow 48...

hours for a response from any email sent in to our Support Team. Thanks for your patience and thank you for using Ibotta!

Hello, Thank you for the concern regarding your account. We have completed a second review of your account. Based on our review, we have chosen to permanently deactivate your account.-We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of Use. Per our...

Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. For this specific user's account, the user has submitted 39 tampered or otherwise fabricated receipts, in order to earn Ibotta offer credit.Additionally, in Section 10.6, we state that users may not attempt to obscure the date on a receipt. For example, we do not accept submissions without any clearly legible date shown or without any date entirely.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. The user cannot provide the phone number that is currently linked to the account. The phone number was linked to the account November 2015. The user has only provided two phone numbers for our team to investigate. Unfortunately,...

Ibotta is not able to make changes to user account information, especially when it involves a user's funds, without first verifying the information. Due to our privacy policy, the user's funds will remain in the account until the user can provide the correct phone number for verification. We apologize for the inconvenience. Thank you.

Initial Business Response /* (1000, 5, 2015/07/25) */
Thank you for bringing this to our attention. We have fully reviewed the user's account and our Fraud Prevention Team's conversation with them. Our Records show that the user has violated our Terms of Use multiple times. It is against our Terms...

of Use to modify a receipt in any way. We have attached a receipt that has been altered and then submitted by the user.
Because the date on this receipt was changed with the intent to bypass our system's requirement that the receipt date be within one week of the submission date, this receipt is a violation of our Terms of Use. If an account is terminated due to violation of our Terms of Use, we reserve the right to remove the funds from a user's account. Per our Terms of Use:
Section 12: Termination of Use; Discontinuation and Modification of the Service. If you engage in Prohibited Conduct or otherwise violate any of the Terms, your permission to use the Service will automatically terminate. You also agree that we may, at any time and without notice to you, suspend or revoke your access to and use of the Service, and any accounts you may have in connection with the Service including: (i) where we determine in our sole discretion that such action is reasonable in order to comply with legal requirements or to protect the rights or interests of Ibotta or any third party; or (ii) in connection with any general discontinuation of the Service. We also reserve the right to modify the Service at any time without notice to you. We will have no liability whatsoever on account of any change to the Service or any suspension or revocation of your access to or use of the Service, provided that if we terminate your access to the Service other than for your breach of these Terms, you may be entitled to have your Rewards distributed, as described in the Terms. You may terminate your account at any time by contacting customer service at [redacted]@ibotta.com. If you terminate your account, you will remain obligated to pay all outstanding fees and charges, if any, relating to your use of the Service incurred before termination.
At this time, we will not be reversing our decision.

Complaint: [redacted]
I am rejecting this response because: marked out my credit card info, ibotta should not need my personal credit card info. Several transactions were made in one day by me, at cvs you earn extra bucks on items. At cvs you can split what you buy to "roll" extra bucks earned for one item you buy to use on next item you want to buy. I purchased each item it should not matter in I split items I? was buying in to seperate transactions. Most items were not purchased in same day at same store. All were bought by me.
Sincerely,
[redacted]