Indiegogo

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them,...

and in turn allows backers to help fund ideas they'd like to see come to life.
 
Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by Indiegogo. Learn more about our refund policy [redacted], and in our Terms of Use, [redacted].
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund or the remainder of their refund. 
 
In situations where the funds have already been disbursed to a campaigner and are therefore note eligible for a refund, it is up to the campaigner and backer to work out the refund between their two parties.
 
Although we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication.

Unfortunately, we have no record of accounts nor campaigns made from the email address under which this Revdex.com complaint was filed.
 
As such, we are unable to share any further information about a campaign or the status of a disbursement. Per our privacy policy, we are only able to share...

information about a specific campaign details, including the status of a disbursement, with the owner of the campaign via the email address associated as the campaign owner.
If this customer has specific questions for Indiegogo, including about a disbursement for their campaign, we encourage this customer to reach out to us *using the email address associated with their Indiegogo account*, at: [redacted] Completing this form will allow this customer to submit an email to our Customer Happiness Team who will be happy to get back to this customer with answers any additional questions.
 
We look forward to assisting this customer with their inquiries.

Complaint: [redacted]I am rejecting this response because:I have not received the information indiegogo said they provided. They also heavily promoted this , knowing that the creators had not delivered on 2 other campaigns. This was theft and was rigged from the start. There claims in there reponse are just not true. Indiegogo profited and contributed to the theft of over 1 thousand people on this particular campaign. iNDIEGOGO KEEPS SENDING YOU CANNED RESPONSES and HAS BEEN NO HELP AT ALL. ITS claim of being in touch and providing information other than false information is not true.Sincerely,[redacted]

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life. Our Terms of Use [redacted] obligates campaign owners to fulfill any promised perks. Perk fulfillment is the full responsibility of the campaign owner. Our Terms of Use states,"Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of others. Campaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to Contributors. Perks are not offered for sale. Indiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the Service. Indiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the Campaign. Users use the Service at their own risk."With that said, we have been in contact with this contributor to explain our Terms of Use. We have also shared the campaign owner's contact information with this contributor in an effort to facilitate communication between these two parties. Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund.However, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund.

Initial Business Response /* (1000, 5, 2015/08/06) */
Unfortunately we have no record of this user having used Indiegogo, via the email address under-which they filed this complaint.
From the complaint it sounds like they would like to know when they can expect to receive a perk from a campaign...

on Indiegogo. Perks are offers made solely by the campaign owner and not by Indiegogo. As such, if this person has questions about their perk, they will need to contact the owner of the campaign, directly. We recommend they do so via the email address they used to contribute so that the campaign owner can compare against their records and locate the charge in question.

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life. Our Terms of Use ([redacted]) obligates campaign owners to fulfill any promised perks. Perk fulfillment is the full responsibility of the campaign owner. Our Terms of Use states,
“Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of others. Campaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to Contributors. Perks are not offered for sale. Indiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the Service. Indiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the Campaign. Users use the Service at their own risk."
 
Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund.However, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund.
 
Finally, Indiegogo offers a space for innovation and discovery. We do not make claims as to whether a project is possible or whether the project will be completed/successful. Instead we provide a platform where people who are passionate about their ideas can connect with funders who believe in their vision. It’s a core part of our ethos as a business and we vehemently stand by this belief. Our customers, deserve the opportunity to fund ideas they believe in. The crowd is entitled to decide, eyes wide open, what concepts they want to have a part in trying to advance.

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life....


People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project. Like anyone contributing to an early-stage project, you accept the risk that the project might not come to fruition. Again, Indiegogo does not make claims or verify that a “campaign owner will deliver perks or that contributions will be used as described on the campaign.”  The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not Indiegogo. Like anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruition. We recommend that each contributor go through their own vetting process before they decide to contribute.We have compiled a list of how to evaluate a campaign, as a good starting point: [redacted]
Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund. Learn more about our [redacted]
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund. Although we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication.

Complaint: [redacted]I am rejecting this response because: I no longer have the name of the campaign AND MY $165.00 went directly to Indiegogo.  I think that being the case that Indiegogo should she in the financial burden.Sincerely,[redacted]

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life.
It is important to note that contributing to a campaign on Indiegogo is not the same thing as making a...

purchase in a store. People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project or item. Like anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruition. Indiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactory. We have tips on how to evaluate a campaign in our Help Center: [redacted].
Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by Indiegogo. Learn more about our refund policy [redacted], and in our Terms of Use, [redacted].
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund. Although we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication.
We apologize for any inconvenience this might have caused this contributor. Indiegogo continually review campaigns and as new information arises we may take action such as suspending a campaign to protect contributors. For more information on Indiegogo’s Trust and Safety, please see: [redacted]

We appreciate this customers additional points, and understand their concerns in this matter. 
As previously stated, Indiegogo does not manage campaigns, nor does Indiegogo offer perks. Instead, all perks are offers made by Campaigners, and we recommend to any Backer who has questions about a campaign’s offerings that make inquires of the Campaigner.  In an effort to facilitate communication, we have reached out to the Campaigner to remind them of their obligations to their Backers and share this Backer's concerns and contact information. Additionally,  we have previously provided this customer with the Campaigner's contact information. 
We are unable to mediate this dispute, and we recommend these two parties work to arrive at an amicable resolution to this matter.

We appreciate this customer's reply and their feedback on their experience. 
To be clear, this customer's email verification has nothing to do with their campaigns disbursement. Rather, our Trust & Safety Team regularly conducts reviews of campaigns to ensure the security of our platform for both backers and campaigners. 
Campaign funds are typically disbursed within 15 business days of a campaign’s deadline. However, it is possible for the arrival of funds to be delayed due to campaign verification and/or incomplete or incorrect bank account information. Delays such as this are in accordance with our Terms of Use posted at [redacted]. With that said, we have already been in contact with the campaign owner directly in order to facilitate the disbursement of their funds as quickly as possible.
We are happy to report that this customer's funds have since been disbursed to the account the campaigner entered.

Complaint: [redacted]I am rejecting this response because:
I have been trying to contact the campaign owner about a refund and was blocked via all communications including social media outlets. Indiegogo should have safeguards in place for issues like this, this is unacceptable and I will make sure no one I know uses this scam service aka indiegogo ever again.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/22) */
Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms). Campaigns are run by their individual campaign owner's and not by...

Indiegogo. Indiegogo does not manage campaigns, nor does Indiegogo offer perks. Instead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner.

People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project. Like anyone contributing to an early-stage project, you accept the risk that the project might not come to fruition. Again, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not Indiegogo. We recommend that each contributor goes through their own vetting process before they decide to contribute. We have compiled a list of how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ />
As the campaign owner is the party solely responsible for their campaign, and any perks offered therein, we recommend this customer reaches out to the campaign owner directly to arrive at a resolution to their inquiries. We see that the campaign owner is responding to comments on their campaign's comments tab, so would encourage this contributor to reach out to the campaign owner there: https://www.indiegogo.com/projects/cubic-your-personal-ai-with-personality2#/com...⇄ /> We have been in touch with this contributor to reiterate this matter, as well as share the campaign owner's contact information in an effort to facilitate communication.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Great response

Complaint: [redacted]I am rejecting this response because:
If Indiegogo thinks it's me who should contact the owner directly, please give me the full information and effective way to contact the owner. The only informaiton I have is that the name of the project is "SIMPIZ" and the email of the owner is [redacted] while Indiegogo insists  it's non of their business. By the way before I filed the complaint I have emailed to the above address for nearly 10 times trying to solve the problem. But no use.Sincerely,[redacted]

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life.
It is important to note that the nature of crowdfunding...

([redacted]) is that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a store. People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project or item. Like anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruition. Indiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactory. We have tips on how to evaluate a campaign in our Help Center: [redacted].
Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by Indiegogo. Learn more about our refund policy [redacted], and in our Terms of Use, [redacted]
 
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund. Although we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication.

Initial Business Response /* (1000, 6, 2015/07/29) */
We understand the campaign owner's concern and frustration in the disbursement of their funds. Campaign funds are typically disbursed within 15 business days of a campaign's deadline, assuming that the bank account information is complete and...

accurate. It is possible however, for delays to occur due to incomplete or invalid bank account information. Such delays as this are outlined in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-disbursements-when-do-i-get-my-mon...⇄
In the campaign owner's particular case, the funds were triggered for disbursement to the campaign owner's bank account within this time period. However, the disbursements were returned due to invalid or incorrect bank account information. We are typically notified within 5 - 9 days after the disbursement date, at which point we will ask the campaign owner to re-submit their bank account information. Once the campaign owner has updated their bank account information, we attempt to disburse their funds again in the following week's disbursement round.
We apologize for any misunderstanding regarding the bank account validation and disbursement process. Although we can help filter for the accuracy of some of the bank account information entered, such as with the formatting of the information entered, we are not able to validate that the information except by sending funds to the specified account information the campaign owner provides.
We have been in contact with the campaign owner directly in order to facilitate the disbursement of their funds as quickly as possible. We appreciate the campaign owner's feedback and cooperation.

Complaint: [redacted]I am rejecting this response because: I've tried many times to get in contact with the campaign owner. They stole our money down and simple. Also just shows you guys steal money too and are a rip off of a company. Sincerely,[redacted]

We understand this customer has additional concerns on this matter, as they have not received a refund from the owner of this campaign. As has previously outlined, Indiegogo is not able to issue this customer a refund for their contribution. Our Terms of Use outline:"RefundsContributors may request a refund from Indiegogo before the end of a Campaign here. For Campaigns that have entered the InDemand program, Contributors may request a refund from Indiegogo within 10 days of the contribution, here. Contributions are eligible for a refund by Indiegogo unless (a) the contribution funds have already been transferred to the Campaign Owner, (b) the Perk associated with the contribution has been fulfilled, or (c) Indiegogo determines that there has been an abuse of these Terms of Use. Indiegogo reserves the right to terminate User Accounts and remove Campaigns for any abuse of this refund policy. For Campaigns that have ended, or in situations where the contribution funds have been transferred to the Campaign Owner, Contributors should contact the Campaign Owner directly regarding refunds."Campaign owners are the party solely responsible for their campaigns, including fulfilling any perks they offered therein. As such, if this customer has questions about the campaign, when they can expect to receive their perks, or would like to receive a refund from this campaign owner, this customer will need to make inquires of the campaign owner, directly. We are unable to mediate this dispute, but have previously provided this customer with the campaign owner's contact information in an effort to facilitate communication.We wish them the best of luck in arriving at a resolution to their dispute, with the campaign owner.

Complaint: [redacted]
I am rejecting this response because: On 9/15/2015, Indiegogo wrote to me "We will send a message to the campaign owner to remind them of their responsibilities to keep you and contributors updated on the status of their project." did the campaign owner ever replied to you message? I'm asking because he NEVER replied to my NUMEROUS attempts to contact him.
But wait, you already knew that, as you wrote to me on 9/17/2015 that "I am sorry to hear that you didn’t receive a response from this campaign owner."[redacted]This Smarty Ring project is ... a perfect case of crowdscaming, of large scale fraud ...Just go check on [redacted] and you will read, on the top section of the homepage "Delivery will be made by First week of April 2014". Didn't you guys realize that ... today was May 2016? Should I also ask the campaign owner to update his scamy website?You are asking me to read your terms and conditions ... but did you read (and reply to) all the 1283 comments (as of today) left by happy backers like me?[redacted]Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/04/08) */
Indiegogo is an open platform that permits campaign owners to raise funds for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms).
Unfortunately we have no record of any campaign being created under...

this person's email address. As such, we are unable to comment on the particular status of any campaign.
Should this customer have concerns about a campaign which may have been removed due to a violation of our Terms of Use, we recommend they contact Indiegogo.com using the email address associated with the owner of the campaign.