Indiegogo

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life.
It is important to note that contributing to a campaign on Indiegogo is not the same thing
as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made project or itemLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionIndiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactoryWe have tips on how to evaluate a campaign in our Help Center: ***
Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy***, and in our Terms of Use,***
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication

We appreciate this customer's reply. As has previously outlined, Indiegogo is not able to issue this customer a refund for their contributionOur *** ** *** outline:
"Refunds
Contributors may request a refund from Indiegogo before the end of a Campaign hereFor Campaigns that have entered the InDemand program, Contributors may request a refund from Indiegogo within days of the contribution, hereContributions are eligible for a refund by Indiegogo unless (a) the contribution funds have already been transferred to the Campaign Owner, (b) the Perk associated with the contribution has been fulfilled, or (c) Indiegogo determines that there has been an abuse of these Terms of UseIndiegogo reserves the right to terminate User Accounts and remove Campaigns for any abuse of this refund policyFor Campaigns that have ended, or in situations where the contribution funds have been transferred to the Campaign Owner, Contributors should contact the Campaign Owner directly regarding refunds."
As such, if this customer would like to receive a refund from this campaign owner, this customer will need to make inquires of the campaign owner, directlyWe are unable to mediate this dispute, but have previously provided this customer with the campaign owner's contact information in an effort to facilitate communication
We wish them the best of luck in arriving at a resolution to their request, with the campaign owner

Initial Business Response /* (1000, 6, 2015/02/22) */
Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themWe understand that this campaign owner is concerned about the status of their campaign's disbursement of
funds
Campaign funds raised via Direct Credit Card are disbursed within business days of a campaign's deadline, assuming that the bank account information is complete and accurateThis disbursement timeline is clearly outlined during the campaign creation processAdditionally, all disbursement information is outlined in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-disbursements-when-do-i-get-my-mon...⇄ /> This campaign owner can expect the funds to be disbursed within business days of their campaign's deadline, and will receive an email notification when the funds have been disbursed
We have also been in contact with the campaign owner directly in order to clarify this process
Initial Consumer Rebuttal /* (3000, 8, 2015/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The campaign deadline was not disclosed to either me nor my contributors, thus making the donors extremely angry and are pulling out their moneyI have asked that the campaign be CLOSED for emergency needs, and the company can do this but refuses toThey will not swerve from their "campaign deadline" when other funding sites like GoFundMe send you your money right away via PayPalWhy does Indiegogo have to be different? I have told them over and over that I am being evicted BEFORE the "campaign deadline" and I must close the campaign NOW but they only send prolific and vague answers back to me that do not address the problemI am only asking that they act like other funding sites and refund my money to me NOW which is totally reasonableInstead, they choose to hold on to my contributions for months on endI am pursuing this problem further in any way that I canThey are ignoring that it has become an EMERGENCY
Final Business Response /* (4000, 10, 2015/03/03) */
REPLY::::
We understand that this customer has some additional concerns on this matter, and feedback on our platform
To address the concern regarding the deadline, the campaign owner is the sole party to choose the deadline of their campaign while they are creating the campaignAdditionally, the deadline is listed publicly on their campaign page for the duration of the campaign funding period
With regard to the disbursement of funds, Indiegogo clearly outlines how disbursements are processed via which payment processors before the campaign owner launches their campaignIndiegogo outlines that funds raised via Direct Credit Card will be disbursed to a valid bank account, up to business days after the campaign endsAdditionally, this information is listed on the campaigner Dashboard, and in our Help Center article, here: https://support.indiegogo.com/hc/en-us/articles/XXXXXX
This article outlines:
"...Contributions made by credit card are held until your campaign's deadline and then sent as a lump sum (minus fees) to your bank account via ACH (Automatic Clearing House) or International Wire transferDisbursements can take up to business days after your campaign's deadline for the funds to arrive in your bank account, assuming that your bank account information is complete and accurateYou will receive a confirmation email from Indiegogo on the day that your disbursement is sent....."
While we cannot change the disbursement process, we have been in touch with this campaign owner to again clearly outline the disbursement process, as well as where this campaign owner could find this information both before and during their campaign
Finally, we appreciate this customer's feedback on our disbursement process vsother crowdfunding platformsThis is valuable feedback as we work to provide the best platform for all our customers
Final Consumer Response /* (4200, 12, 2015/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My account or campaign plainly states now that it is "flexible" funding which means that I get the proceeds of the donations in my PaYPal account as they happenI have not received one penny of the $that I am owedHow can you withhold my campaign donations from me, when the donors are so angry about this? They wanted me to get the funds immediatelyHow can you rationalize ripping off a customer like you are doing?

Complaint: ***I am rejecting this response because: INDIEGOGO maintains the position that they have no control over the campaigners action The problem here is that INIEGOGO continues to maintain the campaign as open and continues to accept funds, despite all the problems conveyed to INDIEGOGO from the hundreds of other contributors INDIEGOGO must share in this responsibility INDIEGOGO has the ability to contact the campaigner and force them to provide me with an update on my order The campaigner that INDIEGOGO has sponsored has failed to return any my emails I sent them The claimed update from the campaigner was a useless to all the backers INDIEGOGO knows of all the issues with this campaigner and fails to respond to the contributors
All I am asking is that INDIEGOGO obtain an update for me from the campaigner as to the status of my order Once this is received I will withdraw my dispute
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Although I appreciate Indigogo's response, the issue remains that Indigogo has been complacent witht this campaign The campaigner claims to be located in Canada, however it is clear from their posts the company is located in China Does Indigogo verify anything with the campaigner prior to sponsoring their campaign? Indigogo would have you believe that they are in innocent party and don't have any control of the campaigner Indigogo has a duty to all potential customers to provide clear and informed information regarding the campaigns they are sponsoring Indigogo has clearly failed in this test Indigogo has complete control of the campaigner, they can halt the compaigner if it appears the campaigner is being truthful in their product description., they can post a notice to potential customers regarding the issues with the particular campaign Indigogo has done nothing They simply continue to promote the compaign and allow new customers to purchase a product knowing that the perk will never arrive
Sincerely,*** ***

Complaint: ***I am rejecting this response because: as for Indiegogo refund policy "a": I suspect that hardly anyone will be able to get a refund (days to get the refund)Their "crowd funding" process is a method of obtaining funds from uninformed public (not aware of what crowd funding means) without having to deliver 1) a product 2) no refund if there is no product, and 3) an explanation if there is no "1" or "2"The explanation of why there is no 1), 2) or 3), should come from Indiegogo because surely they are aware of the statusSuggesting that I contact an unknown "owner", (or someone they created), only means that they are trying to pass off the need to answer 1), 2) or 3)
I have never dealt with an "owner"
INDIEGOGO SHOULD GIVE ME AN ANSWER TO 1), 2) OR AS OUTLINED ABOVEWITHOUT THAT I CANNOT BE SATISFIED WITH THEIR STANDARD "FORM" EXPLANATION.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/01/17) */
Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by
IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner
People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor go through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/526816-How-to-Evaluate-a-Campaig...⇄ /> For this campaign specifically, we see that the owner of the NuDock campaign has been posting updates on the status of their project: https://www.indiegogo.com/projects/nudock-apple-watch-iphone-power-station-lamp #/updatesThis is the best place to get the most up-to-date information from this campaign owner, including their most recent post, which outlines that they've chosen to stop raising funds on Indiegogo so that they can focus on fulfilling the remaining orders
As the campaign owner is the party solely responsible for their campaign, and any perks offered therein, we recommend this customer reach out to the campaign owner directly to arrive at a resolution to their inquiries
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I clearly stated in my complaint, I am well aware of the risks associated with crowdfundingI, at no time blamed Indiegogo for the MiTagg company STEALING my money, instead I fault you for your negligence in recognizing intentionally deceptive practices perpetrated on YOUR siteYour canned response bears no weight with me and you obviously didn't even look into this matter with any degree of depth or you would have seen that the "regular updates" posted by the campaign were a series of lies followed by thousands and thousands of angry comments by YOUR CUSTOMERSYet you allowed MiTagg to overfund their campaign for a year and collect $750,under a promise that was obviously falseIf you don't make any attempt to verify the validity of those you allow you crowd fund on your site then your website and your name become worthlessYou have lost thousand of patrons to your website over this one campaign and you will lose countless more unless a sense of business ethics guides you to help protect the very people you depend on to stay in business
Since my initial complaint the campaign has ended, so for that I am grateful that Indiegogo will no longer facilitate *** fraudThat being said, I never asked for a refund of my money and yet your cookie-cutter response seemed to address that issue specificallyNot one iota of responsibilty on your side?
Your advice to contact the campaign owner is a jokeof course I tried that, but criminals don't typically reply to e-mails sent by those they defrauded
The one positive I will take away from this dialogue is that I am now certain as to what kind of company Indiegogo really isone I want nothing to do with!
Final Business Response /* (4000, 9, 2016/01/31) */
We understand that this customer has additional points on this matter
As we previously outlined, Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor does Indiegogo offer perksInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign ownerContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not Indiegogo
In order to maintain the openness of our platform while protecting the security of our users, Indiegogo uses a proprietary fraud detection algorithm to quickly catch violations or unwanted behavior on our platformWe also rely on our team of Trust and Safety experts to review and verify activity on our platform and take the appropriate actionFinally, we have a fantastic community of users who let us know about suspicious or inappropriate behavior that helps us keep our platform secure
That said, we appreciate this customer's thoughts on Indiegogo's position as an open platformIndiegogo offers a space for innovation and discoveryInstead we provide a platform where people who are passionate about their ideas can connect with funders who believe in their visionIt's a core part of our ethos as a business and we vehemently stand by this beliefOur customers deserve the opportunity to fund ideas they believe inThe crowd is entitled to decide, eyes wide open, what concepts they want to have a part in trying to advance
Final Consumer Response /* (2000, 11, 2016/02/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Indiegogo does nothing to protect the consumer against scammers that run projects on their siteThey let project creators run multiple projects and do nothing when the projects all fall apart
They also let project creators delete comments that consumers make on the projectsThere is no way to warn other consumers when a scam project is being funded
Indiegogo just sits back and collects their fees and does nothing to protect the customer

Complaint: ***I am rejecting this response because:
I got all the information from "indiegogo", no other person or organization ever contacted meAlso, I gave the money to "indiegogo"First, I was told by indiegogo email that the product would be shipped in May 2016, then August 2016, then Sept2016, then and then till March Based on the information given and only given by "indiegogo", I keep waiting till nowEven the money paid was shown to give to "indiegogo"If there're some other persons or organiztions should be responsible for this other than "indiegogo",it's "indiegogo" who gives them the platform and it's "indiegogo" which should be responsibleMore than one year passed! Shouldn't Indiegogo tell us truth about it?! Indiegogo is still running and I don't think it's fair that they can just claim they're not responsible for all the information they give and show on their own website and by their own emails
Sincerely,*** ***

I'm absolutely appalled at this company that essentially functions as a robotIt is impossible to reach anyone for customer support and their help tickets go unanswered for weeksThis is maddening, considering that they have over $10,in donor funds they have not released to our nonprofit organizationI will NEVER use them again and would never recommend anyone else to use this "service"

Initial Business Response /* (1000, 5, 2015/03/15) */
Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows contributors to help fund ideas that they would like to see happen
Campaigns are not run by
Indiegogo, but instead are run by their individual campaign ownersContributing to a campaign on Indiegogo is not the same thing as making a purchase in a storePeople can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionWe encourage each contributor to research the campaign before they decide to contribute and have tips, on how to evaluate a campaign, as a starting point, in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign
Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use posted at www.indiegogo.com/about/termsTherefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor's contribution, this contributor has the campaign owner's contact information to facilitate communication
By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions
Initial Consumer Rebuttal /* (3000, 7, 2015/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Indiegogo has done nothing to help all us defrauded Soap, Inc contributorsIndiegogo ignores the many complaints from Soap contributors about Soap's fradulent behaviorI have read of other Indiegogo campaigns that have gone the way of Soap and Indiegogo has done nothing to stop such campaigns
Final Business Response /* (4000, 9, 2015/03/26) */
Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms)Campaigns are run by their individual campaign owner's and not by IndiegogoIndiegogo does not manage campaigns, nor are perks offered by IndiegogoInstead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner
People can raise money for various things, and be at various stages of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoWe recommend that each contributor goes through their own vetting process before they decide to contributeWe have compiled a list of how to evaluate a campaing, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ /> In order to maintain the openness of our platform while protecting the security of our users, Indiegogo uses a proprietary fraud detection algorithm to quickly catch violations or unwanted behavior on our platformWe also rely on our team of Trust and Safety experts to review and verify activity on our platform and take the appropriate actionFinally, we have a fantastic community of users who let us know about suspicious or inappropriate behavior that helps us keep our platform secure
That said, we appreciate this customers thoughts on Indiegogo's position as an open platformIndiegogo offers a space for innovation and discoveryInstead we provide a platform where people who are passionate *** their ideas can connect with funders who believe in their visionIt's a core part of our ethos as a business and we vehemently stand by this beliefOur customers deserve the opportunity to fund ideas they believe inThe crowd is entitled to decide, eyes wide open, what concepts they want to have a part in trying to advance
Final Consumer Response /* (4200, 11, 2015/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Indiegogo's response was very predictable: hands-off, we're not responsibleDespite the fact the Soap, Inc and other Indiegogo's clients have been shown to be frauds, Indiegogo will do nothing to police its client fund raisers, and will do nothing to stop a fund raiser once the evidence shows fraud

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them,
and in turn allows backers to help fund ideas they'd like to see come to lifeRegarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by IndiegogoLearn more about our refund policy***, and in our Terms of Use,***
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life
People can raise money for various things, and be at various stages
of their projectContributors are backing an idea, not purchasing a pre-made projectLike anyone contributing to an early-stage project, you accept the risk that the project might not come to fruitionAgain, Indiegogo does not make claims or verify that a “campaign owner will deliver perks or that contributions will be used as described on the campaign.” The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not IndiegogoLike anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruitionWe recommend that each contributor go through their own vetting process before they decide to contribute.We have compiled a list of how to evaluate a campaign, as a good starting point: ***
Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refundLearn more about our *** *** *** *** ** *** *** ** *** ***
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refundAlthough we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication

We understand this customer has additional concerns on this matter, as they have not received a refund from the owner of this campaign
As has previously outlined, Indiegogo is not able to issue this customer a refund for their contributionOur Terms of Use outline:
"Refunds
Contributors may request a refund from Indiegogo before the end of a Campaign hereFor Campaigns that have entered the InDemand program, Contributors may request a refund from Indiegogo within days of the contribution, hereContributions are eligible for a refund by Indiegogo unless (a) the contribution funds have already been transferred to the Campaign Owner, (b) the Perk associated with the contribution has been fulfilled, or (c) Indiegogo determines that there has been an abuse of these Terms of UseIndiegogo reserves the right to terminate User Accounts and remove Campaigns for any abuse of this refund policyFor Campaigns that have ended, or in situations where the contribution funds have been transferred to the Campaign Owner, Contributors should contact the Campaign Owner directly regarding refunds."
Campaign owners are the party solely responsible for their campaigns, including fulfilling any perks they offered thereinAs such, if this customer has questions about the campaign, when they can expect to receive their perks, or would like to receive a refund from this campaign owner, this customer will need to make inquires of the campaign owner, directlyWe are unable to mediate this dispute, but have previously provided this customer with the campaign owner's contact information in an effort to facilitate communication
We wish them the best of luck in arriving at a resolution to their dispute, with the campaign owner

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to themWe understand that this campaign owner is concerned about the status of their campaign’s disbursement of funds
Campaign funds raised via Direct Credit Card are typically
disbursed within business days of a campaign’s deadline, assuming that the bank account information is complete and accurateThis disbursement timeline is outlined during the campaign creation processAdditionally, all disbursement information is outlined in our Help Center:
***
That said, this campaign owner’s funds have since been disbursed and they should have received an email notification when the funds have been disbursed
We have also been in contact with the campaign owner directly in order to clarify this process

I received a few of your e-mails, told me you have not very hard to coordinate the dispute,What do you want me to Clarification?I've been reply email, I just want my money back!Others I don't?

Complaint: ***I am rejecting this response because: You are washing your hands of all responsibility with this answerYou were the company who sets up the connection with these other companiesSo you should take some responsibility if there is a problem and helpYour reply is unacceptableYou need to get involved and help since you made the connection.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/02/01) */
Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to themContributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and
payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms)Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund
By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaignIf, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions
Initial Consumer Rebuttal /* (3000, 7, 2015/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want my money back from the creatorsThey are refusing to give it backYou can CLEARLY see that here:
https://www.indiegogo.com/projects/wisebutton#comments
I don't want a 'form letter' reply that indiegogo sends to absolutely everyone who gets screwed over by a fraudulent campaignI want my money back from the creator of this fraudulent campaign called 'Wise Button'
The email attached to the paypal account that everyone sent money to and received nothing in return is:
***@goodworldgames.com
Goodworldgames.com is still an existing site
Thanks
Final Business Response /* (4000, 9, 2015/02/22) */
We understand that this customer has some follow up comments surrounding our previous replyTo follow up on their request for a refund, Indieogo's Terms of Use (www.indiegogo.com/about/terms) outlines that:
"Contributions, including the Service Fees portion thereof, are not refundableCampaign Owner is unable to perform on any promise and/or commitment to Contributors (including delivering any Perks), the Campaign Owner will work with the Contributors to reach a mutually satisfactory resolution, which may include the issuance of a refund of Contributions by the Campaign Owner."
While Indiegogo is not able to issue a refund for this contribution, we recommend they get request their refund from the campaign owner and the recipient of the fundsAs is outlined in this customer's reply, this contributor has the information of the funds recipient and may communicate with them, directly

Complaint: ***I am rejecting this response because:
While Indiegogo did indeed provide me contact information for the "Creator" of the projectI have gotten no response through any of the channels I triedFor all I know, this "Creator" does not exist at all, and someone is pocketing the money
The TOS they refer to is on very thin legal groundA business that holds no customer responsibility in case of conflicts like this is fraudulent at best and criminal at worst
Since I have no way of knowing it this creator exists, nor do I have any way of contacting said person, I still hold Indiegogo responsible for providing me a refundMy Credit Card statement says Indiegogo not "Not existing third party"
You can refer to the Campaign website for my (and other contributors) Comments, clearly indicating that attempts to establish contact have been unsuccessful
***
I want my money back on a transaction where my counterparty clearly hasn't delivered, nor is showing any interest in an amicable solution
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/22) */
Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms.)
At Indiegogo, nurturing a trusted open platform is our
top priorityOur Trust & Safety team regularly conducts verifications and determined this campaign did not meet our Trust and Safety standardsWhile we cannot share specific details on the campaign, please note that Indiegogo did already refunded this contributor's contribution and they should expect their refund show up on their statement in 3-business daysWe have also been in touch with this contributor to reiterate this matter
We apologize for any inconvenience this might have caused this contributorIndiegogo continually review campaigns and as new information arises we may take action such as suspending a campaign to protect contributorsFor more information on Indiegogo's Trust and Safety, please see: https://www.indiegogo.com/trust