Industrial Chem Labs & Services, Inc.

Review: They call here stating that we filled out a form requesting them to contact us, I never did.

We have asked them to remove us from their calling list 3-4 times for each of our three communities. They still call.Desired Settlement: We want them to stop calling

Michigan MHC Inc Owns and operates the following

Country Estates

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Crockery Mobile Home Park

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Forest Lake Estates

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Business

Response:

[redacted]

Industrial Chem Labs & Services Inc (ICL) has reviewed the above mentioned complaint and will add these locations to our Do Not Call List.

Sincerely,

Review: I was contacted approximately two weeks ago by a gentleman name Jim C[redacted], a sales representative from Industrial Chem lab. I was informed of a odor eliminating product and they attempted to sell the product to me. I specifically stated that I cannot order from any vendor which is not contracted with my management company. He proceeded to tell me he believed they do sell their product to some of our other properties. I still told him no, we are a small property there is really no need for it we already have odor eliminating products. He then told me [redacted]" assuming this was a sample because that is how he worded it, I said yes. Next thing I know there are two gallons of it delivered to me and I'm being invoiced for over $100 for the product. I have attempted calling them multiple times giving them the chance to make their "scam" right and they will not help. The end result is "I" am going to have to pay money out of "my" pocket to return a product "I" NEVER ordered. They refuse to cover the return shipping and actually attempted a SECOND time to resell me their product by making me keep the product and simply discounting the invoice. I notified them that was NOT an option. I did not order the product and I should not have to spend any money out of MY pocket to resolve this issue.Desired Settlement: I would like the invoice adjusted to $0 since we did not order the product and for them to cover return shipping, which they informed me would be my duty to pay.

Business

Response:

[redacted]Industrial Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following: Butch Reed has spoken directly with [redacted] and from a customer service perspective ICL will authorize a [redacted] call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] is to withdraw this complaint. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Industrial Chem Labs sent us chemicals that we never ordered. They won't take them back. They are charging us 114.11.

They did call and gather personal information about one of our employees. They are using this information as evidence that this employee ordered the product. This employee never orders and is not authorized to order supplies. Industrial Chem Labs used this same tactic at another nursing home where I worked.

This company preys on nursing homes and other government funded institutions.Desired Settlement: The bill needs to be removed. We won't pay for shipping or for the product.

I want to go on the record and complain about Industrial Chem Labs. They are trying to fraudulently. bill a State Veterans Home and skim money that has been set aside for vulnerable veterans and for our seniors.

In the over seven years that I have been a nursing home Administrator, this the second complaint that I have made to the Revdex.com in any state. The first complaint was also against Industrial Chem Labs.

Consumer

Response:

At this time, I have not been contacted by Industrial Chem Labs & Services, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted]To whom it may concern,I filed a complaint against. Industrial Chem Lab and Services, Inc. on 6/**/2015. ID [redacted]. They contacted me today and resolved the complaint. Please let me know if you have any questions.

Sincerely,

Review: This company called and offered to send a sample of their product, then they sent more and more, we did not want it so we called them to say we were not interested and the representative ranted and raved about having talked to my boss and that he loved the product and that he asked for more, and I don't know what I am talking about, when I said my boss was standing right next to me, the man on the phone said that he spoke with him and that he must have changed his mind and no they would not take the product back. Then they still sent more, so I called and the man I spoke with was rude again, I asked them to arrange for pick up and he finally said fine send it back, so we did, now we are getting billed for the solutions.Desired Settlement: No further communication with or from this company, and credit the account so that we no longer receive any type of invoice. Oh and notify others of this companies pour business practices.

Business

Response:

Industrial Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following: [redacted] was using our Sno-Melt and informed [redacted] on July **, 2014 that it wasn't meeting his needs. At that time [redacted] purchased a different product, which is exactly what was shipped that he is now disputing. From a customer service perspective ICL has agreed to remove the invoice once the product is returned and proof of the return is received per a conversation [redacted] had with [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]This morning I again questioned [redacted] about the products that were received fromIndustrial Chem. Labs (ICL), he again informed me that the product received wasnever used nor was it ordered, he stated that during his initial conversationwith the ICL representative he was informed of the product and was asked if asample could be sent for him to review, he agreed and the sample arrived. However, there was no MSD for the product so it was not used, shortlythereafter an invoice arrived for the “sample” [redacted] asked for the invoiceto be paid, but he would not accept any further shipments from thiscompany. When the second package arrived, I called the company and askedthem to pick up the package as it was not ordered, this was met with a veryupset salesman who yelled at me over the phone and told me that [redacted] had indeedordered the product and that [redacted]’s boss must have told him to send itback. I again asked for the shipping return information and was told no,I explained that we would not be paying for this product as it was not orderedand that it would need to be picked up. When it was not picked up, it wasarranged for it to be shipped back, as this office is very small we do not keeprecords of outgoing shipments, so there is no documentation of same, but theitem was returned to the best of my knowledge. When the invoice arrived,I again attempted to reach the company this time via e-mail, to explain thesituation and did not receive any response. Since filing this claim I have received two phone calls, one asking if I returned theproduct and asking for proof that I did so, the second phone call included ahumble apology asking for me to remove the complaint. During the secondphone call there was no mention of the invoice only apologies, the product wasreturned, and the invoice should be credited whether the claim is removed ornot.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] of ICL has reviewed this complaint again and provide the following: The consumer can not provide proof of return therefore from a customer service perspective ICL is will write off the balance of $238.63. This matter is now closed. ICL has emailed the zero balance invoice to the account.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Someone initial as ** sales person called at [redacted], who wants to sell the air freshener product. [redacted](myself) ask him do you have linen fresh product? He said we have similar product like linen fresh. I said if you have linen fresh only, I am interested. He did not say that he has linen fresh. But he (**)said that I am sending you 2 gallons of concentrate product use it you like it, But I said I need only linen fresh. He never answer it. He delivered 2 gallons Vanilla product. I called them I don't like that and I have not order that! send me returned label He said I can give you other product but he can't take back because all sales are final!I try to talk with his [redacted] name [redacted], guess what he gave me the same answer that all sales are final. I mentioned that your employee gave me incorrect product I dont want but he was seems his brother. He said no! I have to returned my my expense. Why? I have to returned my expense even it is not my fault. He said if you dont pay your bill of 79.90 it will send to collection. I said its not fair. You send wrong products. and says all sales are final. What kind of business are you doing? [redacted] was not very polite with me. He hung up. I recalled he puts me on long hold, more than 40 minutes. than he gave me the same answer. I replied me your product is as is. I am not utilizing it that not my favorite. do whatever you can do it! I am not paying any penny for that product. but sure I will returned it if they send me returned label.Desired Settlement: NEEDS COMPANY TO SEND RETURN LABEL SO I CAN SEND IT BACK!

Business

Response:

[redacted]

Industrial Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following: On Sept. **, 2014,

[redacted] of ICL spoke with [redacted] from [redacted] regarding our Vanilla Odor Control. The price, quantity and terms were discussed. Our representatives never state "Free Sample". The product was returned and credited back in October. Therefore, ICL considers this matter closed

Sincerely,

Review: Our business was contacted by a salesman from Industrial Chem Labs who tried to sell odor control products. The salesman was told that all orders or purchases had to go through the board of directors of the business and that if they were interested our business would call Industrial Chem Labs back. The salesman was also told specifically not to place any orders or send any product unless he received a call back from our business. We never called Industrial Chem Labs back and never ordered any product. However, a couple weeks later the product arrived anyway and so did an invoice for the product and shipping for $111.36. We immediately called the salesman back directly and told him the issue and asked to have the product picked up. We were told that was impossible but that they would deduct the shipping costs for us. We said that was unacceptable because we did not order the product nor did we want the product. We offered to ship it back ourselves and were told that it would just be shipped back to us at triple the cost. We asked to speak to a [redacted] and one got on the phone and said he would look into the issue and would email or call within two days. We have received no email or call to date. We called them back again several days later and were told that everyone we asked to speak to were out of the office or unavailable. We emailed and mailed them a letter explaining the problem and have still heard nothing back. We are not responsible for the product or the shipping of the product and we want the bill cleared and the product picked up. We also do not want to be contacted by Industrial Chem Labs ever again once this issue is resolved. Our business is a non-profit museum and we are very careful what we spend our money on and the product is not something we would ever purchase. Our resources are limited and we do not appreciate being taken advantage of by a company with such underhanded practices.Desired Settlement: We want the product picked up or the ability to ship it back at their cost. We want the invoice cleared with a zero balance for a product we never ordered or wanted from a company who originally called us rather than one we sought out or contacted.

Business

Response:

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On May *, 2014, [redacted] of ICL spoke with [redacted] regarding our Odor Control. The price, quantity and terms were discussed. Our representatives never state "Free Sample". [redacted] our [redacted] has spoken with [redacted] who ahs agreed to return the product at their expense and withdraw this complaint. Upon receipt of the goods ICL will credit the invoice in full waiving all restocking fees.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Rosemount Museum will consider the issue resolved when we receive confirmation that the invoice has been cleared with a zero balance and our business is removed from ICL's calling list. We did agree to the terms discussed with ICL and we did ship back the product at our expense. However, to date we have not received any notice or confirmation regarding the invoice and balance. We will consider the issue resolved and will remove our complaint once the invoice is cleared and we have been notified, until then we consider the claim unresolved. We appreciate the Revdex.com following up on the claim and its status. Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Attached, please find the copy of the credit issued for the return of product on the above mentioned complaint. In addtion, per their request I have placed them on a DONT CALL LIST.

Sincerely;

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We are being sent product that we did not order from this business and when I called to tell them that I was sending this back as it was never ordered I was told that they would refuse the product. All ordering is done by me and they state that someone else in the company ordered this.Desired Settlement: This company needs to send a paid return label for their merchandise that we do not want and did not order. They need to never call us again after that and never send us merchandise or bill us for stuff that they sent that we never ordered.

Business

Response:

[redacted]

Industrial Chem Labs & Services Inc (ICL) can provide you with the following information: On June **, 2014 at 2:54 est [redacted] of ICL spoke with [redacted] regarding our Eliminator. [redacted] informed us that he was authorized to purchase on behalf of the facility. From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Review: A Rep [redacted] From Industrial Chem Lab, Said to my [redacted] Try this sample product ( Free) and if you like it order some and then we will bill you, I got a bill today 5-**-14 and call [redacted] and tryed to return the product that was never open, He said no and he would put me in collections if I didn't pay the bill.

No one in my company would ever purchase anything without my approval, We are a 3-person office, This is a complete scam from the chemical co. If they were a good co. they would not scam like this.Desired Settlement: They can either have there product back or honor there original try it for free agreement. But [redacted] told me he would put me in collections for something that we don't need or want.

Business

Response:

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following resolution. On May **, 2014 [redacted] of ICL spoke with [redacted] regarding our Vehicle Wash prior to it leaving our facility.

The price, quantity and terms were discussed prior to the order being placed. From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Review: Industrial Chem Labs for the second year in a row will send us sewer cleaner product that was not ordered and then bill us. Their bill states all sales are final to try to scare you into just paying it. They somehow seem to find a name of someone who use to work here and state that they ordered it. I have caught them lying quite a few times. When confronted they get belligerent and state someone higher up gave the ok to the order. According to post on the internet this is their method of operating.Desired Settlement: Having them pay for the return of the product and never sending us any thing in the future.

Business

Response:

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Aug. **, 2013 [redacted] spoke with [redacted] regarding a problem he has with interior drains at which time he placed an order for Sewer Cleaner. Then on Sept. **, 2013 [redacted] called and informed [redacted] he was returning the product and to note the account to never be shipped again, which [redacted] did. ICL then received this complaint which contradicts what [redacted] stated the day before. ICL has already paid the expense for freight to deliver his product; ICL is the only party losing money on this sale.

Review: Industial Chem Labs delivered product that based on a phone call but was NOT ordered and refuses to take the product back. I can't even ship it UPS without the proper return label from them. When contacted they put me through to 5 differant people without any resolution, they said they'd credit $20.00 but if not paid they will send us to collections. This company is commiting phone scams and must be stopped!Desired Settlement: I'm requesting a UPS label for product return and a letter stating no balance due.

Business

Response:

Review: I was contacted and told they were going to send me a small free sample of their product then proceeded to bill me for the product and send me more without my authorization and bill me for that s wellDesired Settlement: I would just like to make others aware that this business has unethical practices.

Business

Response:

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following; On June **, 2013 [redacted] of ICL spoke with [redacted] at 2:40 est. [redacted] stated he does the purchasing and works with the products. They discussed the carpet cleaner prior to it leaving our facility. Nothing was done unethically. [redacted] was informed of the price, quantity and terms, he was never told anything was free. ICL is willing to remove the freight leaving a remaining balance of $239.70.

Sincerely,

This company is a fraud. They send products that were never ordered and charge outrageous prices. The representative is very rude and not helpful. There should be a law against doing what these people do

Review: I'm the [redacted] of an apartment complex. A few months ago, I got a phone call asking for the name of the person responsible for purchasing for maintenance at the building. We gave his name and said he was on vacation. A few weeks later we got a 25-lb package of sewer cleaner by UPS, which the maintenance man signed for thinking that someone purchased it while he was on vacation. We received an invoice for the product charging us $131. We emailed Chem Labs stating that we never ordered such a product and asked to return it. The salesman told us that all sales are final, that we ordered the product (which was simply not true). They had phished the information in order to scam us. We decided to pay for the product and take the loss, even though we didn't need sewer cleaner, and disposed of the product.

A week later, I received a phone call from their salesman, [redacted], saying that the package we received was only half of the order, and that the other half was sitting in LA ready to be delivered. I told him we didn't order it and didn't want it, but he said it was already paid for. He insisted that it needed to be delivered. A few days later, the second package arrived at our office, addressed to our maintenance man. We then received another invoice for $131. We called the company and talked to [redacted] and asked him why we were being charged for a product he said was already paid for. He said it was a misunderstanding, that he never said it was paid for. I told him we don't use this product, our complex is not responsible for sewer cleaning, and nobody at the office made the purchase. He said he would remove our names from his sales list after we paid. We never asked to be on his list in the first place!

Bottom line, I don't know whether their product is good or not, but their sales practices are unethical. They make false sales, ship products that weren't ordered, refuse to accept returns, and then threaten you with collections if you don't pay up.Desired Settlement: The company must stop shipping products that were not ordered, should accept returns for such products without charge, fire unethical salespersons, and train sales staff in better practices.

Review: We received a package from the company today that was not ordered by our Maintenance Supervisor nor authorized by Management. This is the second time they sent this identical package where they made up some dialogue that they claim took place with Maintenance about a case of liquid odor control. When Industrial Chem Labs & Services was contacted they have threatened to refuse a return from us. They stated our Maintenance Supervisor wanted a rush on this item because he returned from a six week medical leave due to foot surgery for interior and exterior odor problems. Our Maintenance Supervisor never took medical leave, and our company policy requires an approved purchase order before ordering any item. In return, I stated you cannot force a company to accept an item they did not order under false pretenses. They company is very hard to deal with. They are very unreasonable, nasty, rude, and refuse to admit they falsified this information.Desired Settlement: We would like to return this item free of charge, and Industrial Chem Labs & Services MUST remove our name and contact information from their records. We will not accept anymore calls or packages from this company. Clearly they prefer to sell merchandise unethically and this must be their normal business practice. We will have no part of this.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On July **, 2015[redacted] of ICL spoke with [redacted] regarding our Vanilla Odor Control. The price, quantity and terms were discussed, our representatives never state "Free Sample". Butch R[redacted]has spoken with the complainant and has agreed to authorize a settlement of $159.80 as previously agreed to to with [redacted] on 7/**/15. Then [redacted] is towithdraw the complaint.Sincerely,Debra H[redacted]

Review: This company continually calls us to sell their product when we've asked them to take our name off their list. They refuse to honor that request. They have terrible business practices! They won't honor their return policy. Their product is defective and they refuse to credit anything back when they indicated they had a money back guarantee.Desired Settlement: We want our company's contact information removed from their database and we never want to be contacted by them again.

Business

Response:

Ms. [redacted]

Industrial Chem Labs & Services Inc (ICL) has reviewed the above mentioned complaint and will add these locations to our Do Not Call List.

Sincerely,

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved as long as the company complies with it's agreement.

Sincerely,

Review: We received a box of "sewer cleaner" that we did not order. I called the "business" for the second time (we also received "degreaser" in the past) after receiving an invoice for the item that was never ordered. They said that they called our office and spoke to the maintenance supervisor (he does not work out of our office and has also confirmed he never placed the order) and that he verified the order. They then told me that we would have to pay the invoice by Dec. [redacted].Desired Settlement: I never want the business to send another package and I want the invoice voided.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned

complaint and can provide the following: On Nov. *, 2015,

Mr. G[redacted] of ICL spoke

with [redacted] regarding our Sewer Cleaner. The price,

quantity and terms were discussed. Our representatives never state "Free Sample". Butch R[redacted]

has spoken with the complainant and has agreed to authorize a [redacted] call

tag. Please have the customer place the product in a card board box and

ready for pick up within the next 3-5 business days. Then [redacted] is to

withdraw the complaint. Sincerely, Debra H[redacted]

Review: Upon calling and asking about what we use for odor control, the salesperson told me the odor neutralizer we were using is toxic. He indicated theirs was so safe you could drink it. He offered to send 2 containers ($79.90) with no up front payment. When I received the product there were warning labels on it for inhalation, consumption, eyes, skin. There was also a $24.86 delivery charge that I was not aware of. When I emailed company my provider tried emailing for multiple days and it was never deliverable. When I tried online chat, no matter how long I waited, no one came on. I called, the girl said she would look up my order, sent me back to a sales person who said "even [redacted] has warnings" then told me I had to talk to a supervisor to return. I was hung up on. I called back a second time, the [redacted] sent me back the sales person who again said how safe the product is, even though I talked about the warning labels. He said he would send me documentation on safety and never did. When I [redacted] the company I find nothing but complaints.Desired Settlement: Apology for horrible sales tactics, lying about product safety and a waiver of any dollar amount due.

Consumer

Response:

At this time, I have not been contacted by Industrial Chem Labs & Services, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Industrial Chem. Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following: [redacted] has spoken directly with [redacted] and from a customer service perspective ICL settled on the invoice for the amount of $40.00. The revised invoice has been emailed to [redacted]. Then [redacted] is to withdraw the complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to add that they were supposed to send me the revised bill over a week ago and I just got it today. They additionally made excuses for the salesperson that lied to me, so I do not deem this a trustworthy company at this point. They didn't have an explanation why their chat doesn't work and that their email addresses are unable to accept incoming emails..

Sincerely,

Review: I was contacted by a representative of this company, he was trying to sell me a deodorizer, I told him we were using what we use in our facility and had no problems with it. He finally after quite some time on the phone said he would send me a couple of gallons to try and see if we liked it, I told him to go ahead and send them, we would try it. He kept calling and asking how we liked it, I told him we went back to using our product. The other day he called and said he was sending the rest of my order I told him I did not order anything. They sent 6 galloons of product @ $39.95 per galloon plus shipping and handling fees of $73.08. When we received this invoice we called them on their 800 number on Sunday and got no response. I called them this morning Monday and told them the invoice number was told that their representative was on the phone and they would have him call me back when he was of the phone that was at around 9:00 this morning it is now 1:45 so I took it I would not here from them, so I contacted you.Desired Settlement: Wish to send them back their product and have them pay to have it shipped back, have not open the box that was shipped.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: [redacted] was using our Pine Odor Control. On June *, 2015, [redacted] spoke with [redacted] prior to the last shipment leaving our facility.[redacted] has spoken with the [redacted] and he has agreed to authorize a [redacted] call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] is to withdraw the complaint.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I agreed to 2 gal (This was their only size option for shipping they said) of a chemical to assist in cleaning and Odor control on a trial basis. In the 30 trial if we did not like the product or it did not work they would pick it up, and not charge anything. There was no payment required and no charge for the return, as they believed in their product. I accepted this trial/test of their product and felt it would work for my needs. Upon arrival of the product I immediately noticed a very strong citrus scent coming from the box. I didn't even have to open it. I called the company they advised me that I could dilute it down to the amount comfortable. We tried the smallest amount by their standards and it did not control the odor it only masked it with the orange scent. I can not use this in my guest rooms, it took way to long for the orange odor to dissipate, and the original odor is still there. I don't want to replace one odor with another. I called the company and they are refusing to pick up the product, despite the verbal agreement I had with them. I would not agree to purchase a product im not familiar with. I have never used Industrial Chem Labs products prior to this experience but agreed to a 30 day trial.

I have spoke with the company on many occasions and continue getting the run around. At one point they agreed to pick it up and would have to get back to me regarding the Return Merchandise Authorization. That never happened, they have not return any phone calls, and have yet to pick up the product.

To summarize:

Agreement for Trial basis was denied after I did not like their product.

Scent to strong to use, due to sensitivity of our guests and staff.

Product did not perform as described (Only masked the odor not removed it)

Unethical business practices. (Strong arming, pushy, rescinding offers, Not upholding agreements, even threatening collections.

Refusal to uphold agreements, and stating that we agreed to something else

Adding All Sales are Final to invoice when again this was a trial basis.

I spoke with [redacted] today 3/**/15, because I received yet another invoice, whom Offered to settle the account by waiving the shipping cost of $24.86 or Void the invoice if I return the product.

I called back and ask for [redacted]'s supervisor I got [redacted] whom only offered to waive the shipping and settle the account. He said this is because we signed for the package making us liable Then demanded my supervisor, to which I advised their is not one and that is irrelevant to this situation. I agreed to the trial basis of 30 days, I know what I agreed to and the agreement is not being upheld.

This product has continued to sit in my office sealed and awaiting pick up. I also can not use this product with out having a Material Safety Data Sheet which was not included in the shipment.Desired Settlement: I would like an apology, I would like the company to Take back their product at their cost and stop sending me Invoices for a product that I did not agree to purchase.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Sept. **, 2014, [redacted] of ICL spoke with [redacted] regarding our Odor Control. The price, quantity and terms were discussed as well thatday and when the order was verified next day by our shipping manager [redacted]. Our representatives never state "Free Sample". [redacted] has spoken with the complainant and has agreed to authorize a [redacted] call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] is to withdraw his complaint.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have reviewed your response and simply reject your response as once again your company is not taking responsibility instead they are insulting me. I will withdraw my complaint when the following is met.1. Product is picked up (already ready to go awaiting your pick up, has been for months) 2. Acknowledgement of receipt of the item.3. Written acknowledgement and apology which must include 3-1. A guarantee that no balance is due and you are discontinuing any future sales & Collections efforts, including but not limited to phone calls, mailings, and/or e-mails. 3-2. Acknowledgement and apology (in writing) that your representative may have misrepresented the sale of the items. As well as the continued harassment, and unprofessional treatment of your staff.Then and only then will I withdraw my complaint.Sincerely,[redacted]

Business

Response:

[redacted] has already picked the product up and returned it us and ICL issued full credit on April **, 2015. Therefore, ICL considers this matter closed.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved and ICL has removed any balance due and, will discontine any collction efforts as well as any future sales attempts. Sincerely, [redacted]

Review: The restaurant was having problems with their drains. [redacted] of the restaurant was told by a vendor "[redacted]" to give Industrial Chem Lab a call for their product. Since that time [redacted] from Industrial Chem Lab placed calls to our store [redacted]. He would call her and state that her order was ready for delivery and she would simply say okay not knowing that no one had authorized the order. Since [redacted] placed the original order of 25 pounds, when [redacted] would call [redacted] was lead to believe that [redacted] had placed the order. [redacted] continued to do this and would then increase the size of the orders, which lead [redacted] to call [redacted] and find out if he placed the orders because we had so much on hand and were overstocked. [redacted] said after the first order he never placed any additional orders. So the initial order for 25 lbs was the only authorized order in September 2014. [redacted] sent 50 lbs out in November, 100 lbs in December 100, pounds in January, and then 200 pounds in February. I called [redacted] today and told him that none of these orders were authorized. He said [redacted] had placed the orders and authorized them. I told him no you called [redacted] and told her that her order was ready. I told him we would not pay the invoice for 906.96 and that he was free to pick up the order. He had offered [redacted] a reduced rate. I once again told him we would not paying for the invoice and he could pick up the product. He told me that I didn't have a choice but he would give me 1 final offer. He told me I could pay to return the product to him and he would only charge me a 20% restocking fee. We have received and paid for 275 lbs of sewer cleaner. I do not feel this Industrial Chem Lab has been honest and that there business practices are deplorable. I would like for them to pick up the 200lbs of product that they delivered on 2/[redacted]/15.Desired Settlement: I would like them to pick up there product and issue a credit for Invoice #[redacted] in the amount of $906.96. I would also request that they never call our business again.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Feb. **, 2015 [redacted] of ICL spoke with [redacted] regarding our Sewer Cleaner. The price, quantity and terms were discussed. Our representatives never state "Free Sample". [redacted] has spoken with the complainant and has agreed to authorize a [redacted] call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Once ICL receives the product back and credit is issued and emailed to [redacted] she will withdraw her complaint.Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved when I receive the credit memo. I will let you know as soon as I receive the credit and at that time I would like to have my complaint removed from the Revdex.com.

Sincerely,