Industrial Chem Labs & Services, Inc.

Review: I was contacted by [redacted] from this company Industrial Chem Labs and told that I would be shipped a FREE sample of the Odor Control product and was told I would not be charged or invoiced for the sample or shipping and handling. After I received the product I received an invoice for $105.26. When I called and talked to his supervisor [redacted] he said that they would not send me a shipping label for return. He was very rude and wouldn't let me talk to anyone else. They also threatened to send me to collections if I don't pay the invoice.

I was told that it was a FREE sample so there should not be an invoice.Desired Settlement: Accept Return of unused product and NEVER contact me or send me anything again.

Consumer

Response:

At this time, I have not been contacted by Industrial Chem Labs & Services, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On April **, 2015 [redacted] of ICL spoke with [redacted] regarding our Odor Control. The price,quantity and terms were discussed. Our representatives never state "FreeSample". [redacted] has spoken with the complainant and has agreed to authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.Then Amy is to withdraw the complaint.

Review: After complaining to the [redacted], I sent the following email to the company:

To whom this may concern,

My name is [redacted] from [redacted]. We have been ordering root kill chemicals from your company for the past two years. In 2012, we ordered $1,160.90 worth of chemicals which lasted us until July 2013.

In June 2013, we ordered 50 gallons of root kill (invoice #[redacted]) which we paid for. But for some reason, 200 more gallons (invoice #[redacted]) showed up for $729.99. I talked to someone at this company and informed them we did not order this shipment. After back and forth negotiations because your employee did not want to accept the shipment back, he deducted $441.50 off the bill (we have a copy of the corrected invoice) and was billed $288.49. We kept one gallon and paid $149.50 and sent the rest back.

This year, we ordered the same 50 gallons of root kill (invoice #[redacted]) which we gladly paid for. But again, another 100 gallons (invoice #[redacted]) showed up for $568.96 at our office and again. We contacted [redacted] to let him know we did not order this but he insisted that we did and offered the chemicals at a discount for $399. Myself and my employer have told [redacted] we did not order these chemicals as we did not order an extra amount last year but he refuses to accept the product back and told us we can fight it out in collections.

We apologize but we don't feel like we should be strong armed into paying for a product we did not order like we were in 2013. Can someone please call me at ###-###-#### at their earliest conveniece to discuss today?

I called back to speak to the other [redacted] but was told he couldn't help me and the assistant argued with me on the phone about how our employee order something he did not...just like they did last year.Desired Settlement: They need to pick up this product because we do not want it and they need to delete us out of their system.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company finally accepted the products back after talking to [redacted] who was much more understanding than [redacted].

Sincerely,

Review: We received a cold call from [redacted] for his company's Root Begone product. We agreed to try it out, but the smallest amount he said the UPS warehouse would take was a 30lb order. I agreed to order this amount. I then talked to [redacted], who said to call back and have them ship us a free sample of their weed killer to test against what we were currently using. I called [redacted] and he said that they didn't do free samples, at which point, I said, that was standard business practice and I would cancel the order if he couldn't do a sample for us. He then said that he would check, but I may have to pay shipping, and though this is a lie, I felt it was fair enough. Well the package arrived and they shipped 80lbs of Root Begone, no weed killer sample, and billed us $288! The bill went to a separate billing office, was paid by the office girl there. I called and left 2 messages for [redacted] to call me back, he never did. At that point, I was not thrilled they had paid it, but said, whatever, we got the product, but will not do business with them again.

About a week later, [redacted] calls and asks for our [redacted]. He then tells him that there was a mix-up with the shipping and he has some product he owes us and will be shipping it out. Our maintenance guy tells him ok, cause they screwed up according to [redacted] and ends the call.

We then receive a shipment of 100lbs more of the Root Begone.(we will never use this amount, not in 5yrs!) It comes in with the [redacted]'s name on, so the office puts it in his maintenance building. We then receive a bill for $558.99 for this delivery. We did NOT order this, we did NOT agree to pay for this shipment, as we were told it was their mix up and they were sending what we should have received.

I called and left 3 messages for [redacted] to call me back. He never did. Finally today, August **, 2013, I call and get to speak to him, despite, the receptionist asking several questions before transferring us. I explained to him that we were sent the wrong amount the first time and never received our free sample, at which point, he told me they did not do free samples, so I was lying. I then said to him, that even though I felt he was scamming us, we agreed to the first shipment, so we would eat the loss, but that I refused to pay for this 2nd shipment that we did not order. He then tells me that he called and talked to my [redacted] and he told him that he was shipping it out and it would be $558.99! I know this is a lie, b/c maintenance does not make any purchases without talking to me first. They have to ask for & receive authorization for any purchases!

I explained this to [redacted] and said to send us a return label and we will send it back since we didn't want it and did not order it. He told me in no uncertain terms that he would not take the product back b/c once it was shipped, it was ours. I explained to him we did not order it, so it was not ours, and he said there was nothing he could do. I was getting very agitated and said, "I am not paying this, so you can take it back or not." He became extremely rude, said he wasn't going to argue, but did. He said he would not take it back, and he would send it to collections. I said, "You are being an [redacted] this is not how you treat customers!" At that point, he said, " I am so glad you said that", as if me calling him out on his bad practice and jerk attitude was for scamming us!

I then hung up when he continued to say he was sending us to collections.Desired Settlement: I will eat the original order of $288, which was more than we ordered, but we already paid for it and had agreed to 1 shipment.

I, however, expect this company to drop the $558.99 bill for a shipment they sent to us under the pretense of a screw up on their part, items that were owed to us. We did NOT order this and I will be glad to ship back with a shipping label, but feel our company has no obligation to pay to ship back an order Industrial Chem Labs told us was to fix their mistake. I do not feel this is fair or good business practice and feel other companies and individuals should be warned of them. They should not be allowed to conduct business in this manner, it is unethical!

Business

Response:

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following. There is obviously miscommunication regarding the product requested. From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

UPS picked up the packages today. However, I do want to note that until they send me an invoice showing I will not be billed for the shipments we are sending back, I am not considering this totally resolved. As long as I receive an invoice showing they received the packages and we are not going to be sent to collections this will be a settled matter.

Sincerely,

Review: Received #50 of icemelt that was not ordered and billing $150. This is available locally for $25 and would never order. Company sends unsolicited items and then sends outrageous invoice.Desired Settlement: Stop sending invoices for items not ordered.

Consumer

Response:

At this time, I have not been contacted by Industrial Chem Labs & Services, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Ordered a odor control product in April (invoice date is 4/**/13) for 1 case to try the product out. I did not like it. Invoice was paid. Got a call from the sales representative on the [redacted] of May. I was not in the office that day so he spoke to one of my desk clerks whom does not have the authorization to order anything. I was told on the following day, June [redacted], 2013 that the sales man had called and said it was urgent that he get ahold of me and asked for my personal cell number, she declined to give out my number. I called the morning of the [redacted] and was told there was no one that could help me at the time. The same sale man called on 6/*/13 and told me that the product had already been shipped. I told him I didn't want anymore of it and he said it was to late. He stated that it was the other half of the order that I ordered in April. Which I know is not true. I only ordered 1 case got the product and invoice and it was paid. Now why on earth would I want more of something that does not work? The sales man is a very fast talker and was not helpful. I called again on 6/** or 6/** and asked to speak to someone that could help me with this situation, was put on hold, and then all of a sudden it was the same sales rep. asking what my problem was, that I had no choice but to accept the product and pay the invoice when it come (I had not yet even got the product in the mail). I told him that I was going to simply refuse the delivery and he said that his company would not accept it back. He said he would call me back and never did. I informed my desk clerks to refuse the package when it came. It showed up late afternoon early evening on 6/**/13 and unfortunately my desk clerk was extremely busy and didn't pay any attention and signed for it. I called Industrial Chem. the next morning, 6/**/13 and asked to speak to a manager, was put on hold for a long period of time. I spoke to [redacted] and he told me that I could send it back but that I would have to pay for it to be sent back and that he would not send me a return label. I do not feel as though I should have to pay $70 or more to ship a product back I did not order.Desired Settlement: I have not yet paid for the [redacted] delivery of this product. I would like a return label sent to me and do not want to pay for it to be returned. I would also like to have no more contact from this company unless it is to apologize.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and provide the following resolution. I have received approval to issue a UPS call tag for the disputed item. Please advise the customer that UPS will be there in 3-5 business days and the product needs to be in a cardboard box. In addtion, I have noted the account not to contact again.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved as long as they follow through and do not expect me to pay Invoice I got shortly after getting the product I did not want.

Sincerely,

I received a call from a Mark who asked to speak to my maintenance manager because he was a vendor and had a few questions on a product he wanted to ship to him. so I had him speak to him and when my maintenance manager told me about offer I sent request to my supervisor who then denied it and had my maintenance manager call Mark back to have him cancel the order I heard him myself tell him this.

a few days later a box was delivered and it was the sewer cleaner the next day I received the invoice to which I immediately called the company and spoke to Jack who said that according to his notes my maintenance manager approved it. I argued with him telling him was not true because I was present when said our supervisor did not approve it and to please not send it. he said that we had 30 days to pay invoice and it was a good deal for product. I told him unless it was free we would not be paying for it. He then said unfortunately could not delete invoice nor send me a return label to return to them. I told my account payable manager and she said she had this issue with them about 2 years ago and it was the same problem.

Horrible company that doesn't know how to sale product and therefore push it on people and expect to just be paid because we receive and invoice.

Review: Two years ago Industrial Chem Labs contacted us about a product they had for treating weeds that we could use in our sewer plant. The initial purchase that we agreed to was a 5 gallon bucket to try the product out. We received it and paid for it. A month later we received another 5 gallon bucket and another bill followed. this went on for a while. We contacted them and told them to stop sending out the product, but it would again arrive and we would pay the bill and call them again and tell the to stop sending the product. Their excuse was that they had initially sent out [redacted] gallon drum by way of ups and that it had leaked and ups refused to deliver it so they broke it up into 5 gallon buckets. Thinking that maybe we made a mistake in the initial purchase, we kept accepting the delivery and paying the bill. After we received the last 5 gallon bucket of the 55 gallon drum, they would also call and say that they had the product and that we had already paid for it and asked if they could send it out, we tell them yes, if it is already paid for, and then another bill will come in the mail. We contacted ups and they had no record of the leaky 55 gallon drum nor did they have a record of any delivery or pick ups from Industrial Chem Labs. We finally told them that we would not pay the last bill received unless they sent us a letter or bill stating that it was the final bill and that no more product would be sent out. We did get that in writing, so we paid the last bill. A few months later they call and said that they had the remaining bucket of product and that it had already been paid for so we told them to send it to us only if it had already been paid for. We would receive the product and then another bill followed in the amount of $164.51. We have called them and told them that we were tired of being lied to and to pick the last delivery up and that we refused to pay the bill due to this being a dishonest way to get money out of us by the constant lying that the product was already paid for.Desired Settlement: We want them to completely dissolve the last bill in the amount of $164.51 and to completely remove us from their contact list and never call us again about their product.

Business

Response:

[redacted]Per a conversation between Butch Reed of ICL and [redacted] this invoice #[redacted] has be written off. Therefore this matter is resolved and [redacted] is to withdraw the complaint.Debra Hi**

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A sales rep called from industrial chem labs a few months ago and I refused to buy any thing and so he agreed to send me a sample first. The next call after a few days I received that the order was shipped of 2 10 lb containers, so I refused to accept it . The sales person convinced me to buy the product for $44 since it was shipped. I got the bill of more than $100 back then which I paid.

Last week the sales person called again and told me about the 2 more containers that he will ship are included in the price which I paid back then. Itold not to send it, He still did.I I received it yesterday.

I want the money back which I paid back then and do not want the product, since I am not satisfied with it . I did address the issue over the phone.Desired Settlement: Do not want to pay any more money and would like to get the refund of the money.

Consumer

Response:

At this time, I have not been contacted by Industrial Chem Labs & Services, Inc. regarding complaint ID [redacted]. They called us to sell few Products. We did mention aboutt returning the product but they havent done anything abou it.Sincerely,[redacted]

Business

Response:

Industrial Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following: [redacted] from Super 8 was using our Carpet Cleaner. On Jan. **, 2016 Mr. Hayes of ICL spoke with [redacted] prior to the last shipment leaving our facility confirming the delivery and amount. From a customer service perspective ICL will authorize a [redacted] call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] will withdraw the complaint. Revdex.com note to the consumer: Complaints cannot be withdrawn once they have been presented to the company.[redacted]

Review: In May of 2015 I had spoke to a gentleman at Industrial Chem Labs. He was interested in providing his cleaning products to our Veterinary Hospital. He offered to send sample cleaning solution to our practice to see if we liked it, at no cost. If we did then we could continue ordering it from them, I agreed to this plan. I received the product shortly after along with an invoice for $151.11. I was confused as to why I was receiving an invoice when I didn't authorize the charge for the product. I tried to call to resolve the error. When I called it was a recording in Spanish. (Not sure if I dialed the # incorrectly) I kept the product aside and realized now in October that I never received a follow up call or invoice and tried the number again. I got through to the company and I was blown away by the treatment I was given. He was unprofessional, rude and even threatening. "Do not hang up on me or you will be worse off" he told me. I explained to them that I didn't agree to purchase the product and I had not opened it and would like to return it. They said all sales were final. No help or solutions were given. I later read reviews online of other people who experienced the same situation. I believe this company is scamming businesses and would like it looked into.Desired Settlement: I will send back the unopened product back if they would like. I do not be charged for a product I did not agree to buy.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned

complaint and can provide the following: On May *, 2015,

[redacted] of ICL spoke

with [redacted] regarding our Disinfectant. The price,

quantity and terms were discussed as

well the request to email the MSDS that day. Our representatives never state "Free Sample". Butch R[redacted]

has spoken with the complainant and they agreed to return the product at their costs. Then [redacted] is to

withdraw the complaint. Sincerely, [redacted]

Review: [redacted] ordered 1 gallon each of three products. On 5/**/14 an order was shipped to us and instead of one gallon each, we received two gallon each. We paid the invoice of $424.01.

A month later [redacted] received a call from Industrial Chem Labs ("ICL") letting him know that the 'rest' of his order was being shipped. [redacted] indicated he did not order additional product but the caller insisted this was the rest of his order and it could no longer be held in the warehouse. On 7/*/14, 6 gallons of each of the products were shipped. When We received the order we called to see if somehow products were being automatically shipped based on our original order. [redacted] at ICL who indicated that ICL does not auto ship products and the products were ordered by [redacted]. Per our request, [redacted] called and let us know that [redacted] ordered the product and they would not accept returns. We let him know that we did not want any more shipments and he was clear on that point. Against our better judgement we paid the second invoice of $1,189.51.

To our utter amazement we received a third shipment from ICL (ship date 9/**/14). When we called to have them pick up the product the best offer they would give us was for us to pay shipping both ways and pay a re-stocking fee of 20%., for products we did not order. They told us that they would report us to the Credit Bureau if we did not pay.Desired Settlement: WE would like ICL to pay for return shipping of un-ordered products and zero our account in their records. We would also ask that they never contact us or ship anything to us again.

Business

Response:

Industrial Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following: [redacted] was already using our Eliminator, Warehouse Door Wash and Concrete Cleaner. On Sept *, 2014 [redacted] of ICL spoke with [redacted] prior to the last shipment leaving our facility confirming the delivery and amount. [redacted] of ICL has spoken with [redacted] and from a customer service perspective ICL will authorize a [redacted] call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. When [redacted] returned the product a credit will be issued and [redacted] is to withdraw the complaint.Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:. Since filing this complaint, Industrial Chem Labs & Services, Inc. (ICL) has contacted a member of our maintenance staff to send 'free samples'. Before agreeing to being sent the free sample the staff member was assured it was free and he informed them that he had to be sure they were free because he is not authorized to make purchases without prior approval from Management. These free samples were sent and we received them. However, a few days later we received a bill for the supposed free samples which was Invoice #[redacted] in the amount of $171.11. Therefore, before considering this complaint resolved, we would like to make sure 1. ICL accepts the return shipments that were shipped back to them on 5/*/152. ICL zeroes out and does not bill us for any portion of Invoices #[redacted] or #[redacted] ,3. ICL never contacts our company, our staff or any other representative of our company, and 4. ICL never ships anything to us againIf ICL will agree to these terms we will consider withdrawing the complaint.

Review: The representative [redacted] stated he was sending free products to my office. [redacted] sent me unauthorized products and sent a bill. This company is has unethical business practices and refuses to correct this issue. They sent a bill for products that we did not request. I asked for a supervisor and was told he would be in later. Then I was told he was not available. [redacted] told me I was unable to ship the product that I did not request back.Desired Settlement: I am requesting to return the items and remove any charges.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Mar. **, 2015 [redacted] of ICL spoke with [redacted] regarding our Vanilla Odor Control. The price, quantity and terms were discussed. Our representatives never state "Free Sample". The product has been returned and credited leaving a zero balance. ICL feels this matter has been resolved.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Please send something in writing stating that we have now have a zero balance.

Sincerely,

Review: In October of 2014 this company called [redacted] to solicit business. Without confirming whether or not who they were speaking with had authority to order their product, they placed an order and a shipment was sent out. When that shipment was delivered, I signed for it thinking that the owner of the business had ordered it. He informed me that, in fact, he had not ordered it, nor had he even heard of this company. I have made several calls, starting last October, trying to get this shipment returned. We received another bill today, so I called again. I was harassed over the phone by the representative I spoke with and goaded into an argument which flowed into arguing with another representative who told me, we just don't pay our bills. They even went so far as to make 'memememe' noises to talk over me. This company is extremely unprofessional.Desired Settlement: I would like the company to take their product back. I have absolutely no use for it.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Oct. **, 2014, [redacted] of ICL spoke with [redacted] regarding our Vanilla Odor Control. The price, quantity and terms were discussed. Our representatives never state "Free Sample". [redacted] has spoken with [redacted] and has agreed to return the product at their expense, then withdraw their complaint.Sincerely,[redacted]ding our SewerCleaner. The price, quantity and terms were discussed as well thatday and when the order was verified next day by our shipping manager [redacted]. Our representatives never state "Free Sample". [redacted]has spoken with the complainant and has agreed to authorize a [redacted] calltag. Please have the customer place the product in a card board box andready for pick up within the next 3-5 business days. Then [redacted] is to withdrawher complaint.Sincerely,[redacted]

Review: During the week of thanksgiving I was on vacation, this company called and spoke to my assistant manager. They asked her if she was authorized to buy products, she said no, and asked them what they wanted. They told her they had some sewer cleaner they wanted to see if we wanted. My assistant said she couldn't not order anything, they told her, "well tell you what we will send some, and you can try it for free, and if you like it you can order more". My assistant said if it was free they could send the sample. They sent it then today I got an invoice for $146.61When I talked and talked to [redacted], he said she did order it and said she lied. WHen I told him I was sending it back, we never used it, he said I couldn't send it back.I figured this was a scam when I heard about it, and after looking on line, they are a scam.Desired Settlement: I want this invoice to be taken off, want an statement from them that I owe nothing at all, and I want them to take this product back, with them paying for the shipping.

Business

Response:

[redacted]Industrial Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following: The customer has returned the product and ICL has waived the re stocking fee and issued a full credit.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. BUT I would like something in writing from them showing we owe nothing.

Sincerely,

Review: [redacted] from Industrial Chem. Labs company called our school [redacted]. and offered a sample of their product to our school's plant [redacted]. He was told that they were sending samples of their graffiti Remover liquid to several schools and wanted to see if he was interested.Our school's plant [redacted] said "sure if they are free samples that's fine, I don't need any right now but if this is a sample that's okay.Never was he told that he was getting charge for this item nor did he sign any agreement that he was going to be charge for this sample! A few days later he received a box with 2 gallons of this product not knowing what to do with it since he didn't need so much he put it away. On July ** an invoice was faxed to him with a charge of 172.86. I promptly called the company and informed them that this was a sample offered by them and that they were not supposed to charge us. [redacted] said "no this is a purchased made by [redacted], Plant [redacted] and that they don't offer samples! So we had 30 days to pay or it would go to Collections!Desired Settlement: I want the company to take their product back. I need them to send postage so we can return the product that was not ordered by us. They are calling schools in LAUSD offering samples but instead they are sending the product along with a bill that is not being ordered. I don't want to pay for something that was never ordered by us.

Business

Response:

[redacted]

Industrial Chem Labs & Services Inc (ICL) can provide you with the following information: On May **,2014 [redacted] of ICL spoke with [redacted] regarding our Graffitti Remover.The price, quantity and terms were discussed. From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The package has been picked up and it has been sent back to the company.

Sincerely,

Review: I was contacted over the phone by a man who wanted to sell me some cleaning chemicals. I politely declined the offer numerous times because we already purchase all of our cleaning supplies from another company. I was then offered to be sent free samples and if I liked the product I could purchase more. I hesitated but agreed to try the free sample and if I loved the product I would buy more. I had a co-worker in the office hear our entire conversation because I was talking on speaker phone. He can confirm that I was offered a free sample and I certainly did not agree to buy anything.

The product arrived and about a week later we received an invoice in the mail for $121.01. I called the company immediately and explained the situation and that I was told the samples were free. I was then told that I would have to pay the invoice. I offered to send the chemicals back and I was told that there are no returns.

Today I receive the same invoice in the mail explaining that the payment is past due. I called the company again and I was told that samples are never given out and that I had agreed to buy the product. I explained that I never agreed to purchase any cleaning product. I asked to speak to the man's supervisor and I was told "You're not getting any higher up than me buddy" and was then laughed at. I was spoken to very aggressively on the phone and I was told that if I did not pay the invoice I would be personally sent to collections and my credit would be ruined.

I did a quick search online and if you look at the consumer affairs link [redacted] there are numerous complaints describing the same exact scenario that I am in with Industrial Chem Labs.Desired Settlement: I would like to have the invoice waived and not be sent to collections. I was told these chemicals were a free sample. I will still send the chemicals back if need be.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On March **, 2014, [redacted] of ICL spoke with [redacted] regarding our All Purose Cleaner. The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager [redacted]. Our representatives never state "Free Sample". [redacted] has spoken with the complainant and has agreed to authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then Jessie is to withdraw her complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am still waiting on UPS shipping label to be sent and I am waiting on a written invoice stating that there is no balance due on my account.

-[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

ICL issed the call tag, the product was returned and full credit was given. Attached, please find a copy of the credit memo.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I got a call from Ind. Chem Labs saying that he was following up on an inquiry for some cleaners and when I politely refused he offered to send me FREE samples and said if I liked them then would I please call back and I could still get the "deal" that he was offering. When the conversation was over, I felt uneasy about it and never opened the box when it came. Sure enough an invoice came the next week for $121.51. I called to tell him I did not order it and therefore was not paying for it. He tried to tell me that I did order it and he could read me back the conversation word for word. I told him there was no need because I did not order it. He told me I would have to pay for shipping and I told him I wasn't paying for that either. He told me I needed to at least pay a small part of it and I said NO. He then became very agitated, told me I was "threatening" him when I told him I was filing a complaint, and then eventually hung up on me. I will not give into sales "bullying" and pay for something that I did not want, did not order, and did not open!!!Desired Settlement: The items that were not ordered are picked-up and the invoice for said products is null and void.

Business

Response:

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On May **, 2014, [redacted] of ICL spoke with [redacted] regarding our Concrete Cleaner. The price, quantity and terms were discussed during this conversation. Our representatives never state "Free Sample". ICL has many companies who love these products. From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Review: The telephone sales person [redacted] sold me, after several pushy phone calls , a sample of 25 pounds of his root b gone product at $2.99 per pound. I received the product in a 25 pound shipment. A few months later I received another 50 pound shipment. I called him on 11/*/2013 and told him I didn't need anymore and he convinced me that I had ordered 75 pounds to begin with. The bill for the 50 pounds came in at $3.49 per pound which [redacted] had corrected to the price he had quoted me $2.99 per pound. I paid for all 75 pounds and told him that day, 11/*/13 that I was not pleased and he should not send any more of his product. Then I get another 50 pound box dropped by UPS on the front porch this month. I called [redacted] and he first avoided me and said he was going into a meeting and he'd call me back. He never did. I called him back and told him I had not ordered this product and would be shipping it back and he tried to convince me that I did and this was just the last part of my initial order. I disagreed with him and told him I was sending it back. And that he should send nothing further to my address and not contact me again. He said they do not take packages back. It was never opened and UPS took it back.Desired Settlement: consumers should be made aware of these practices and the company should be admonished for its practices

take the package back and refrain from sending further product

Business

Response:

[redacted]

Review: This company has used trickery in the past to solicit an over the phone order and most recently sent out a product without any authorization. They called previously and got the owner on the phone and told him, "Hey, we just noticed that there is a case of product on the loading dock here for you that you ordered that didn't get sent out. I'm going to go ahead and send it now, ok?" The owner of course was confused but was told he did order it so approved sending it out. A year ago they reached me on the phone to say the same thing but that the owner approved it and he just wanted to send it. I said no that time. Most recently, another case of a different type of product showed up that we didn't order and then they send a bill where I assume they just expect you will pay it. To top it off, their product is unbelievably overpriced. $40/gallon for carpet shampoo last time and same for Odor Control this time and $53.96 to ship 6 of them?Desired Settlement: I will not pay this bill. If they want to send me a UPS pick ticket to have it back, they can do so. I have a case on the shelf of this stuff already from the last time they tricked someone into sending it. I called and left a very stern message with the receptionist. I was put on hold and after awhile was told that they needed to discuss their position on the matter and get back to me. This didn't happen as of yet, but it doesn't matter because I'm not paying for it. I am making this filing with the Revdex.com so they know this is serious and that I will not pay it and I never want to hear from them again after they choose how they want to deal with the case of Odor Control that is currently sitting at my place of business.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following resolution. On Jan **, 2014 [redacted] of ICL spoke with [redacted] regarding the order of six gallons of Pine Odor prior to it leaving our facility. The freight costs are dictated by UPS, six gallons weighs 59 lbs. From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In May of 2011 this company called our grounds superintendent, [redacted], trying to sell weed killer. [redacted] listened to his sales speech and then told the guy to send us a catalogue of this product. What we got instead was a delivery of 2 containers of weed killer, called Eliminator. [redacted] never opened the box and proceeded to call them three different time during 2011 and 2012 to try and get this picked up as we did not order it. He spoke to 2 sales staff that gave him the runaround and then ask for a supervisor. The supervisor told him that he was stuck with the weed killer. We just received a bill in the amount of 141.51 for this Eliminator and there is no way that we are responsible for this bill. We did not order anything from this company. When we went to ship it back, we were told that it would cost somewhere around 50.00 to ship back, as it was a poison??? We should not have to pay for what we didnt order. I dont know why this company is allowed to stay in business after all the complaints I have read on themDesired Settlement: I would like them to send us a shipping label paid for by them so that we can get their product back to them and never contact or company again

Business

Response:

[redacted]

Industrial Chem Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following resolution. Due to the dates involved ICL is writing off this balance. Therefore customer can use the product for its intended purpose.

Sincerely,

Review: Industrial Chem Labs sent a shipment of T.S. Eliminator (weed killer) without my permission. I called the company and they are refuse to take the order back. This is problem being I did not place this order.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On July **, 2013 at 3:35 est. [redacted] of ICL spoke with [redacted] regarding the shipment of Eliminator prior to it leaving our facility. ICL prepaid the freight costs and would not have done that if [redacted] did not approve the shipment. As a point of proper customer service I have authorized UPS to pick up the product. Please have [redacted] make sure the product is in its original card board box, UPS will be there in 3-5 business days.

Sincerely,