Industrial Revolution Holdings BC Ltd

To whom it may concern; Thank you for bringing this matter to our attentionIf you answered no to any of the questions on the TPV phone call then you were not enrolled in our services and will at no time be billed from usI have reviewed our system and it does not appear that you were ever enrolledWe apologies for the sales people that came to your doorWe do not allow such conduct and will be doing an investigation into their conductIf you have any further questions please let me know Customer Service

Hello, Thank you for reaching out regarding this matterAs was discussed with our customer service, if you had never been signed up for Major Energy Services, your utility bill would have been higher, therefore, while we regret how you can to receive our services, we have placed you in the position that you would have been in had it never happenedWhile you may want to have us pay your entire energy bill for you, our policy is to place people back into the position that they would have been in had it never happenedWe have done so and thus believe we have satisfied our obligationsThank you Sincerely, Customer Service

Hello, After discussing the matter on the phone, we have resolved the issuesThank you Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer I didn't speak with this company regarding payment yesterday ]i spoke to the manager supposedlyThis company has the ability to create supervisor and manager that is what I have been dealing with, with major Energy Services LLCI was told that my check was mailed on January 19/by Asia, then Alicia told it was mailed on January 26,Then I was told there financial office is in Texas it would be approximately to weeksSo I don't trust anything this company says my identity was used by this without permission then they used my husband's identity to open another accountThey are not to be trustedThank you for your help and support In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To whom it may concern, Thank you for reaching out regarding this matterAs of today, I am not seeing any enrollment requests for this address or name, however, we will pre-emptively place a block on the address so that if any enrollment requests are submitted they will be rejectedWe will place your address and phone number on the do not contact listThank you Sincerely, Customer Service

To whom it may concern: Please contact our customer Service department if you would like assistance in this matterThank youSincerely, Customer Service

To whom it may concern, Thank you for following up with answers to my questionsAfter reviewing your file again in light of the information that you were able to provide me, your account is closed and we will deliver a refund for the rate as compared to the Utility for your time in our service program if necessaryAdditionally, The agent who falsified your statement has been terminated as to avoid this occurring againWe offer our sincere appologies for this inconvenience and our assurances that this is not in keeping with our policies and practicesWhile uncommon, when these types of events occur we will do our best to take corrective action and make sure that you do not share in any of the financial burden of this shortcomingPlease call me directly at ###-###-#### to make sure that we are on the same page with getting this handled for youSincerely, Customer Service Representative

To whom it may concern; Thank you for bringing this matter to our attentionAfter an investigation into your concerns I can assure you that you were not enrolled with Major Energy, you will not receive any bills from us and we will not show up on your [redacted] bill at anytime due to this applicationWe apologize for any confusion that we may have caused you in the cancellation processIf you have any further questions or concerns please do not hesitate to call our customer service lineThank you and have a great daySincerely, Customer Service Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I will contact again only if the promise to be left alone and not added as a customer is not kept, Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I opend before complaint and after that they said they will notcharge cancellaion fee and we closed the complaint and then week later they send cancellation bill and I contacted them and they said I have to pay this cancelleation bill In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Good morning I was unable to respond previously and would like to make a response that gets published in ref to this complaintIt was not my intentions to just drop the matterI merely did not see an email to make a responseMajor Energy has broken the contract, in response to my grievance and to my knowledge I have not been assessed a penalty Since Major Energy and I parted ways, my power bill dropped down to from a whopping I know right, I've taken it a step further and have contacted the Public Service Commission Office This company based in New York should not be allowed to take advantage of the marginalized poor people in BaltimoreThey promise better rates than [redacted] yet cannot deliverTheir attorney Mr Krazy H***, yes that's his name sent out a memorandum stating I'm accusing them of a bait and switch I only spoke the truthThere rep misrepresented themselves in an effort to close the deal I was coached into answering the questions in their best interest I know I'm not he only victim: and other folks should be concerned when these young folks knock on their doors Thanks and best *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI do not want any contact with this company and as for my mother I do not need your assistance she fixed it herself as I did Sincerely, [redacted]

To whom it may concern: Thank you for reaching outAfter our discussion on the phone your account has been cancelled and a refund check is being sent out to you Sincerely, Customer support

To whom it may concern; At this time I see that you have resolved the matter with our customer service department and they are calculating your refund and should be reaching out to you regarding delivery soonPlease reach out to our customer service if you have any additional questionsThank you Sincerely Customer Service

Please feel free to contact our customer support for assistance in account specific informationThank you Sincerely, Customer Service

To whom it may concern, Thank you for reaching out regarding this matterMajor Energy does not support or condone any forms of sales tactics which provide misleading or inaccurate information or do anything less than full disclosure of the terms and conditions of the agreements for servicesSincerely, Complaint Respondent

To whom it may concern, Thank you for reaching out regarding this matterYour account has been cancelled and your early termination fee has been waivedIf you have any furhter questions please feel free to call our customer service department Sincerely, Customer Service

To whom it may concern, Thank you for reaching out regarding this matterAs per your request, your account has been cancelled and is scheduled to return to your default service providerAfter a review of the recorded verification call that was made to the phone number that you provided in this complaint the rate disclosures were accurate and your authorization was recordedIf you would like to review the recorded phone call to verify your voice please feel free to give me a call at our customer service line ###-###-####Thank you Sincerely, Customer Service

To whom it may concern: Thank you for taking the time out of your day to bring this matter to our attention so that we may help youWe have opened an investigation into your compliant and the account to which you referAfter a review of your account our records indicate that you signed an agreement on With Major Energy Services for the supply of your gas needs through your National Grid Gas accountFurthermore, your bill notified you on a monthly basis that your Utility was National Grid but that you had chosen a Major Energy as a supplier and the name and contact information for Major EnergyOur records do show that a stop service notice was sent to Major Energy from the Utility on Once a stop service notice has been issued it is the sole responsibility of the utility to effectuate a return of service to the utility from a supplierWe do note that it took an unusually long time for the utility to take back service for the account after the stop service notice was placedHowever, this is the utilities responsibility and they are the only party that has any control over the timing of accounts moving to and from suppliersWe are sorry for any inconvenience that you may have incurred due to the delayed return of your supply to the Utility Sincerely, Customer Service Representative