Industrial Revolution Holdings BC Ltd

To whom it may concern;     Thank you for bringing this matter to our attention. If you answered no to any of the questions on the TPV phone call then you were not enrolled in our services and will at no time be billed from us. I have reviewed our system and it does not appear...

that you were ever enrolled. We apologies for the sales people that came to your door. We do not allow such conduct and will be doing an investigation into their conduct. If you have any further questions please let me know.  Customer Service

Please feel free to contact our customer support for assistance in account specific information. Thank you.  Sincerely, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They didn't address the refund portion of the complaint.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern:    Thank you for reaching out regarding this matter. I can confirm that your account is not active and has returned to PECO on 12/**/2017. There were only two days, for a total of $1.76 in charges. If you would like we can send you a check for the $1.76? There...

will be no cancellation fees.Thank you.  Sincerely,  Customer Service

To whom it may concern;     Thank you for reaching out to us regarding this matter. I have looked over your account and can confirm that your Gas account was cancelled on 3/**/2016 and it will return to BG&E on 4/*/2016. You will receive another utility bill for the time...

period cover in March in which Major Energy is still your supplier. However, once your billing period is after 4/*/2016 you will no longer see Major Energy on your bill as your Supplier. Thank you and have a great day.  Sincerely,   Customer Service Representative

We apologize for any inconvenience the customer may have experienced. A customer service representative will be contacting the customer in order to resolve the issue.

To whom it may concern:     Thank you for reaching out regarding this matter. An investigation has been opened regarding your customer service experience and the enrollment process. Your account has been cancelled and all early termination fees have been waived. Thank you, and if...

you have any further questions please feel free to reach out to our customer service department. Thank you.  Sincerely,  Customer service

To whom it may concern;     Thank you for reaching out regarding this matter. After a review of your account, it has been cancelled and all Early termination fees have been waived. Thank you and have a wonderful day. Sincerely, Customer Service Representative

To whom it may concern,   As there was no question in that, again, your check has been processed. Thank you. Sincerely,Customer Service

To whom it may concern:    Thank you for your time and if you need anything further from Major Energy please feel free to call our customer service. Thank you and have a wonderful day.  Sincerely,  Customer service

To whom it may concern:    After an investigation and discussion with the customer they were never enrolled and will be charged nothing for cancellation.  Sincerely,  Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 I'm not accepting their answer as the solution due to the fact I was not the person that signed me up with Major Energy Services LLC. Someone impersonated me to receive services from this company. I did not put myself in this position nor did I request to receive services from this company. I still want to be reimburse for the monies I paid this company. I was currently happy with the gas and electric I was receiving from [redacted]. attached is the check I received in the amount of $9.00. the total amount of services I paid to this company was $79.40 so I don't understand how they can reimburse me $9.00. It doesn't make sense for you to tell me the amount I received is equivalent to what [redacted] would have charge me. I want the full amount giving back to me.    
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I opend before complaint and after that they said they will notcharge cancellaion fee and we closed the complaint and then 1 week later they send cancellation bill and I contacted them and they said I have to pay this cancelleation bill
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello:      Your request for the company to reach into another companies billing system is denied due to the fact that it is not consistent with the contractual arrangement between the parties. We are offering the same resolution, only through a slightly different means.  Sincerely, Customer Support

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT.    They clearly  didn't  address the refund section  of the complaint.  That's  my reason for the rejection. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,    After a review of your account's notes, you have been informed that the check is processing and it will be delivered in a timely manner. Specifically, you were told yesterday on the phone by a Customer Service Rep. that the check would not be processed until...

next week.  Sincerely,Customer Service

To whom it may concern;      Thank you for reaching out to us regarding your complaint. After a review of your account I would like to ask you a question regarding the enrollment. I have a paper application with a signature of a [redacted] who claims to be your "spouse."...

Furthermore, I have a recording of a phone call verifying enrollment with a [redacted] claiming that he is your spouse, that he is authorized to make changes to the account, and that he does so authorize the switch. Please let me know if this person is not your spouse so that I may take appropriate actions.      Regardless your account authorization has been cancelled and you will not see our services on any bill as you cancelled before services actual began.  Sincerely,   Customer Service Representative

Hello,    After discussing the matter on the phone, we have resolved the issues. Thank you.  Customer Service.