Industrial Revolution Holdings BC Ltd

To whom it may concern,      Thank you for following up with answers to my questions. After reviewing your file again in light of the information that you were able to provide me, your account is closed and we will deliver a refund for the rate as compared to the Utility for your time in our service program if necessary. Additionally, The agent who falsified your statement has been terminated as to avoid this occurring again. We offer our sincere appologies for this inconvenience and our assurances that this is not in keeping with our policies and practices. While uncommon, when these types of events occur we will do our best to take corrective action and make sure that you do not share in any of the financial burden of this shortcoming. Please call me directly at ###-###-#### to make sure that we are on the same page with getting this handled for you. Sincerely, Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This business has committed fraud against me. Now you want me to pay for something that I never signed up for. Upon speaking to ConEd they advised me that it is their responsibility to cover all service charges that they made on my account since April **,2017. All I'm asking for is for those current charges to be dropped from my ConEd account to avoid any legal action against this business. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,    [redacted], I just called you and left a voicemail with my contact information. Please give me a call at your convenience so that we can satisfactorily resolve the matter. Thank you.  Sincerely,   Customer Service

To whom it may concern,     Thank you for reaching out regarding this matter, you will be placed on our do not solicit list and do not call list. Relating to your request to expunge our records of your account, unfortunately, since you filed a complaint we are required by law to...

retain all records of all complaints for a number of years. Therefore, we will not be able to comply with your request to have your account information permanently deleted. Thank you and if you have any further questions of concerns please contact our customer service department at ###-###-####. Sincerely, Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To whom it may concern,     Thank you for reaching out to Major Energy in regards to this matter. First we would like to apologize for any sales tactics that may have been unpleasant for you, that is not our goal and is not endorsed by our business practices or procedures. In...

order to clarify the position of Major Energy our business has a valid signed sales agreement which was verified by a third party verification phone call with you which reiterated your rights, responsibilities and the details of the contract which you were entering. After reviewing the contract and the recording of the third party verification, you signed a valid and enforceable sales agreement and agreed to all the terms in the followup verification phone call. In both the contract and the verification call you were expressly informed of your right to cancel without fees for 3 business days after the signing of the agreement. You failed to exercise your legal right to cancel without fee within the given time period under the terms of the contract. Furthermore it is not an advisable tactic to sign legally binding agreements in order to have salesmen stop talking. Rather if you would like for a person whom does not reside in your home to leave, simply tell them to leave and they have the legal duty to do so. Sincerely, Complaint Representative

To whom it may concern,      Thank you for reaching out regarding this matter. After reviewing the account it appears that you have misunderstood how to interpret your bill from the utility. There are two charges on every bill from all utilities. The first is the...

distribution charge which is what the utility charges for operating the power lines and maintaining the infrastructure in the city. This has not changed and the utility will always charge you for this, however, there is also a second section which you must pay, and do pay regardless of who your provider is, which is the generation of electricity. This, the cost of generation, is what Major Energy provides to customers. Your agreement with Major Energy was to lock in a fixed rate on that generation. Major Energy solicits individuals to compare our prices with that which they have historically have paid to their utility or other suppliers and determine if we provide a financial incentive to sign up for our services. As a note, you account has been cancelled, if you have any further questions please feel free to call our customer service department. Thank you.  Sincerely, Customer Service

To whom it may concern;     At this time I see that you have resolved the matter with our customer service department and they are calculating your refund and should be reaching out to you regarding delivery soon. Please reach out to our customer service if you have any...

additional questions. Thank you.  Sincerely Customer Service

To whom it may concern;       Thank you for reaching out regarding this matter. We apologize for the bad experience with the representatives that came to your home. We are taking remedial steps to ensure that they do not repeat their offenses. As for your account it...

will never become active, our system has flagged your account and will not accept any enrollment requests and you have been placed on the do not solicit list. Thank you.  Sincerely,  Customer Service

To whom it may concern;    Thank you for bringing this matter to our attention. This in no way reflects how we train agents and it is not an acceptable form of salesmanship or behavior generally.Sincerely,  Customer Service

Dear [redacted]:     After investigating and discussing the matter with [redacted] giving her access to the recordings, she agrees that the person on the recording accepting services was her voice. The account has been cancelled. Sincerely,  Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,     Thank you for reaching out regarding this matter, I just have a couple questions to be able to access your account, I am not showing anything under the name you gave for this address. Is the account under a different name, or would you be able to provide your account...

number? Thank you.  Sincerely,  Customer Service Rep.

To whom it may concern:     Thank you for reaching out, however, I am in need of some clarification. You were offered a re-rate refund, which you now accept. Can you please detail the complaint, do you no longer accept the refund? Thank you.

To whom it may concern:    Thank you for reaching out. After our discussion on the phone your account has been cancelled and a refund check is being sent out to you.  Sincerely, Customer support

To whom it may concern;     Thank you for bringing this matter to our attention. After an investigation into your concerns I can assure you that you were not enrolled with Major Energy, you will not receive any bills from us and we will not show up on your [redacted] bill at...

anytime due to this application. We apologize for any confusion that we may have caused you in the cancellation process. If you have any further questions or concerns please do not hesitate to call our customer service line. Thank you and have a great day. Sincerely, Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As a company it is your responsibility to rectify a situation that occurred under false pretenses. You have failed to address the issue nor compensate the person who the crime was committed against. This company is not taking responsibility or accountability for it's action and I will continue to address the Revdex.com regarding this situation and will find out who else I need to complain to about this matter. I want to be reimburse for the monies that I paid this company and if I need to take legal action then I will do so.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern;     As a courtesy, Major Energy will provide a one time waiver of the termination fees. Thank you. Sincerely,Customer Service

To whom it may concern;     Thank you for bringing this matter to our attention as these types of marketing tactics are not allowed by our marketers as they are strongly forbid. We will investigate the agent who marketed to you in such an inappropriate manner. Your account has...

been cancelled and you have no fees for cancelling. Thank you and have a wonderful day.  Sincerely,   Customer Service Representative

To whom it may concern;    Thank you for your response, however, it is generally understood that it is a person's responsibility to compare prices of things they purchase. Thank you.  Sincerely,  Customer Service Representative