Industrial Revolution Holdings BC Ltd

To whom it may concern, I have checked the status of our call center and I assure you it is in working order and were receive calls successfully all day long between 9-Please call our customer service so that we can assist you in this matter Sincerely, Customer Service Dept

Hello, After reviewing the account information and enrollment with the customer we were able to come to a mutually satisfactory resolution to the matterThank you Sincerely, Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To whom it may concern; Thank you for taking the time to reach out to us regarding this matterUpon receiving your complaint I have researched your account and have determined the preliminary informationFirst, your account was cancelled and as of the writing of
this (03-**-2016) you are no longer in our Energy programI have pulled your physical application on which you signed the agreement for servicesWhile it is true that it is free to apply for and free to cancel at any time, the program was not offering you free energy for the rest of your lifeAs energy is a scarce resource and costly to produce it is an unreasonable interpretation of a contract for energy services to assume that you are being given free energyMajor Energy is a supplier of energy and we offer competitive pricing and fixed rate prices to guarantee price protection, however, again we do not, and I am aware of no company that offers free energy to residential customers just for living in a home.Again you have been removed from our services and you will no longer be receiving our services, but KEEP IN MIND that your local utility which has taken over your electric utility IS NOT providing you electricity for free and they too will be expecting compensation for their servicesThank you and have a wonderful day. Sincerely, Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello: Thank you for your inquiryAt this time, please contact our customer service department if you require further assistanceThank you. Sincerely,Customer support

To whom it may concern, After an investigation, the customer signed up for a month to month no commitment agreement for servicesThis enrollment was verified by a recorded third party verification phone callDuring this phone conversation the customer's identity and
authorization are confirmedFurthermore this conversation notifies the customer the rights to cancel without fees at any timeUpon careful review of this conversation, the matter at issue here, a $"Obama Redund" offer, was never brought up or mentionedThank you for your time and consideration in this matter, I am eager to come to a mutually satisfactory resolutionSincerely, Complaint resolutions

To whom it may concern: While I cannot personally lay claim to that particular vulgar noun I can and shall address the remainder of your compliantThere does appear to have been a misunderstanding; you state that you cancelled and this was confirmed by National Grid,
your local distribution company, and herein lay the issueNational Grid is not the proper contact for cancelling a Supply contract, rather the proper contact to effectuate a cancellation of your supplier is through your supplierMuch as calling Samsung to complain about your Verizon bill will not effectively cancel your cell phone serviceAs of the writing of this response (03-**-2016) your supplier services have been cancelled (by your supplier) and you will return to the local utility system on 04/**/Thank you for your time and effort in this matter and I am hopeful that this will clear up any misunderstandingPlease feel free to print this notice of cancellation for your records as proof thereof. Sincerely, Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all I DO NOT have a husband named *** *** never did. I know no one by that nameI want Major Energy to be investigated for their bogus practices of signing consumers up without their knowledge and using bogus names to do soTheir business tactics are despicable; maybe the people they send out door to door should be checked up on as they obviously make up forms and quotas to justify their jobs. Thank you, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern: Thank you for reaching out regarding this matterI can inform you that your account has been cancelled and all cancellation fees and early termination fees have been waivedThank you Sincerely, Customer service

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I declined Major Energy as my Energy SupplierYou all have the phone call with me declining your servicesYou all made a mistake by "entering information into the system incorrectly." How many other people have you done this too? The correct and fair thing to do is to provide me with a full refundI should have never been getting charged by your company to being with What good does providing the option to Opt out of services do if your not willing to honor your part or rectify the situation in the correct manner? *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, After discussing the issue with the complainant we have reached a satisfactory resolution to the matterWe appreciate bringing this matter to our attention and were happy to help resolve it quicklyThank you Sincerely, Customer Service
Representative

Dear *** ***: Thank you for taking the time to bring this matter to our attentionFirst of all we sincerely apologize for any negative experiences which are connected to Major EnergyWe do not accept behavior such as implication of Utility affiliation and affirmatively
denounce such action in mandatory agent trainingYour account has been cancelled per your request.Sincerely, Customer Service Representative

To whom it may concern: Thank you for taking the time to reach out to us regarding your concernsAs we discussed in our phone conversation, you were never enrolled to Major Energy Services and you only recieved that email because the sales agent sent it to you
independently of enrollmentThat information can be disregarded and you are not now nor will you be in the future enrolled in Major Energy servicesAlso, per your request you have been placed on our do not solicit list and will receive no further contact from our salesforceThank you and have a wonderful day Sincerely, Customer Service Representative

To whom it may concern; Your service has been cancelled and all termination fees waived Sincerely, Customer Service Representative

To whom it may concern: Thank you for reaching out, I can confirm that your accounts have been cancelled and the termination fees have been waived as a courtesyThank you Sincerely, Customer Support

To whom it may concern, W appreciate your bringing this matter to our attention so that we may better our servicesWe will cancel services and place you on the do not solicit list for all agencies as requestedI have opened an investigation into your account and have requested
the documentation and recording of the required conversations for a valid enrollmentIf I may request a time after a few days to arrange for a phone conversation so that we may come to a resolution regarding this matterAs for your mother's account, unfortunately without her name or more information I am not able to open an investigation into her accountPlease feel free to reach me at ###-###-####.Sincerely, Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To whom it may concern: Thank you for reaching out regarding this matterYour account was cancelled on 03-**-and all cancellation fees have been waivedIf you have any other questions please feel free to contact our customer service departmentThank you
Sincerely, Customer Service

To whom it may concern: Thank you for reaching out regarding this matterPlease contact our customer service center so that we can correct this for you, ask the rep to escalate to TrevorThank you.(PLEASE have this complaint ID # ready to make this process more
streamline.) Customer Service Representative