Industrial Revolution Holdings BC Ltd

To whom it may concern; Thank you for reaching out regarding this matterI have taken time to review your account which was enrolled on 06-**-After such a long period of time it is possible that you have forgotten that you took the time to enroll in our servicesYour
account was not sold to us, but was enrolled by the account holderYour account was cancelled on 2/**/and you will no longer be receiving services from our company as of that dateThank you for your time and have a wonderful day Sincerely, Customer Service Representative

To whom it may concern; Thank you for reaching out regarding this matterWe have waived all your cancellation fees and your services will return to the default service providerThank you and have a wonderful day Sincerely, Customer Service

To whom it may concern; Thank you for reaching out regarding this matterI have reviewed your account and can inform you that your account is set to begin service on 11/** and set to cancel service on 12/**Unfortunately, the ultimate power is held by the utility, we
have no power to compel them to change service on a date other than the one they chooseSince you feel you were mislead by the salesperson, as a courtesy we will provide a refund on that month to off-set any difference in your bill Sincerely, *** ***

To whom it may concern; After a discussion with the complainant we have resolved the issue Sincerely, Customer Service Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was not made aware that comparing the prices was my responsibilityThe fact is your representative presented me with the comparable rates which was information and unethical practicesYes I absolutely canceled my account with your company because I refuse to do business with a business that practices unethically as well as has poor customer skillsI am still requesting the monetary refund from what my bill would have been if I stayed with my providerAgain, No human being signs up for anything to pay more money, that does not make sense no one wants higher bills.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern; Thank you for taking the time to voice your concerns with our srevicesAfter investigating your account we have determined the following; The customer, *** *** ***, enrolled in a fixed rate plan with Major Energy via a door-to-door sale on
May *, The enrollment was confirmed by a signed sales agreement and third-party verification (TPV) callBoth pieces of verification stated that the customer was enrolling in a fixed rate planWe have reviewed the voice recording of *** *** ***, declaring that he is authorized to make decisions on the account, agrees to the fixed rate, stated the amount, and understood that there was an ETF for cancellation prior to the natural expiration of the month agreementThe application and the TPV clearly state the fixed rate and the customer has been charged that rate for his entire billing history, therefore it is unclear how the customer now rationally claims a “bait and switch” “breach of contract” or “Green Dot Scam” or any other form of misrepresentation, when a basic math equation proves the oppositeA cancellation request was logged on March **, and a cancellation request was submitted to the utility on that dateThe utility effectuated a service change on March **, for the electric account and April *, for the gas account Sincerely, Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Obviously this representative completely ignored the point of me complainingI am not not stupid I know energy costs money, The point was their sales person falsely advertised what they were offeringShe did not discuss with me any of the rates and what I would have to pay if I exceeded a certain energy rateI found this out when I called to cancelThis is not about me trying to get moneyThis company is crooked and takes people for foolsAs I said before the sales person, who knocked on my door did not at any point inform me of the information this representative didTo imply that I am foolish enough to think they were were supplying free energy for life is an insult to my intelligenceNo I do not think its was free for life, but I would never agree to something that was going to cause m energy bill to triple each monthI am done with this issue, I just wish that this be made public so others do not get scammed like me
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To whom it may concern:     Thank you for reaching out regarding this matter. Our records show that your account was enrolled with another supplier, thus triggering a cancellation. If this is not correct, you may want to reach out to your Utility and see what supplier enrolled...

your account last month. Thank you.  Sincerely,  Customer support

To whom it may concern;      Thank you for reaching out to us to resolve this matter. I have confirmed that you will not be added to our customer services and I have added your name and address to the DO NOT CONTACT list. Thank you.If you would like to call in to confirm...

this please feel free to contact ###-###-####. Sincerely,  Customer Service Representative.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer I didn't speak with this company regarding payment yesterday ]i spoke to the manager supposedly. This company has the ability to create supervisor and manager that is what I have been dealing with, with major Energy Services LLC. I was told that my check was mailed on January 19/2018 by Asia, then Alicia told it was mailed on January 26,2018. Then I was told there financial office is in Texas it would be approximately 2 to 4 weeks. So I don't trust anything this company says my identity was used by this without permission then they used my husband's identity to open another account. They are not to be trusted. Thank you for your help and support.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,     For your information I have included a link and a copy of the New Jersey state Law governing this matter.As you can see below, and feel free to investigate at the listed link, the New Jersey standard response to an improper enrollment is to refund the customer charges "[redacted]" Our customer service department refunded you the amount appropriate under state law.  [redacted] § 14:4-2.7 Slamming complaints and investigation    (e) If the Board finds that a customer has been slammed, the customer shall not be liable to its authorized TPS or its LDC for any charges in excess of those the customer would have been liable for had the slamming not occurred.  Sincerely,  Customer Service

To whom it may concern:     Thank you for reaching out regarding your concerns. After reviewing your account we have cancelled your account, there are not termination fees, and our team reviewed your claims. After a review of the contract signed that we have on file, the rates...

your account agreed to were so actually charged. Thank you and if you have any other questions please call our customer service number.  Sincerely, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  The organization claims it launched an investigation back in Dec 2015 when I reached out and expressed my dissatisfaction. Major Energy forgot to include that their rates are much higher than that I'd [redacted], and the salespeople will say anything to the customers to close a sale.  I was told that Major Energy is competitive with all energy providers in addition to being coached in how to respond to the third party verification. They never mentioned that in their responses. How I was coached on how to respond, and was told everything would be fine; by the sales man.  I never claimed a bait and switch, and if that is what Major energy and their attorneys extract from my previous grievance that speaks on how they are attempting to make me seem like I'm not being straight forward.  i do not have a motive to invent foolish tales; I'm just speaking the truth. Major Enegy practices unethical behaviors if my neighbors had the means and resources they would all say the same thing.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern;     Thank you for reaching out regarding this matter. After a review of your account, a cancellation has been submitted to your utility on 12/**/2016 and you will not be responsible for any early termination fees, all such fees have been waived. Thank you...

and have a great day. Sincerely, Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I reject this reply. I was assured by the Sales representative that the cost of my bill would be lower than what I was currently paying at Con-Ed, however upon reviewing my bills, I was paying more than I should. You essentially charged me on top of what Con-Ed was charging for Electricity supply. Basically double, I ended up being $70+ worst off than if I was to have stuck with Con-Ed Alone. So how has your company maintained your end of the contract? Also it's rather difficult to call your information line since it continuously has a pre-recorded voicemail telling me that i'm calling outside of office hours when i'm calling within M-F 9-5. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I will contact again only if the promise to be left alone and not added as a customer is not kept,
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beca
 
 let's be clear the company's response addresses the verification process, they did not deny that an email was dispatched to their public relations department on or about 10/*/15, addressing the "Illegal" tactics utilized by their representative. The contract in question was nullified by these tactics. The field representative for this company willfully utilized illegal sales practices in order to dupe unknowing customer's to switch services. When this representatives conduct was brought to the attention of his employer  Major Energy Services, the contract in question was voided. As such NO fees should have been rendered.  Upon further investigation this company has a history of utilizing these practices in order to obtain new business, the local supplier [redacted] is well aware of this on going issue with the above company.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,   Thank you for reaching out regarding this matter. As of today, I am not seeing any enrollment requests for this address or name, however, we will pre-emptively place a block on the address so that if any enrollment requests are submitted they will be rejected. We...

will place your address and phone number on the do not contact list. Thank you.  Sincerely, Customer Service