Industrial Revolution Holdings BC Ltd

To whom it may concern:    Thank you for bringing this matter to our attention. Your account's cancellation has been delivered to the utility. Can you please send a copy of the written materials to our customer support email at: [redacted] so that we may further...

investigate this matter. Thank you.  Sincerely, Customer Service

Hello,   I will call you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Dear Customer Service:  That's very interesting, as I attempted to call multiple on multiple occasions and received the same recorded message. I will not take matters regarding this issue offline as everything is recorded in writing here.  You have failed to adequately respond to my previous response, therefore I will state the matter more clearly for you:  1. Your sales person stated that the supply from your company would lower my bill. It in fact raised it, so please explain how this false claim works? 2. Where was my copy of the contract? Due to your phone lines being down I was forced to submit an email or electronic complaint. After which I received a call from a representative, strangely from a private number. When I asked why I was not given a copy of the contract, I was told that it was "sent with the card stating service had switched." However I have a copy of said card and it does not state anything regarding the terms of the contract. Please tell me how this is a legal practice? You are required to provide the terms of the agreement and service requirement. 3. If you have a recording of this, kindly provide me with the transcript?   
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern;       Thank you for reaching out regarding this matter. I have confirmed that your account was cancelled on 09/**/2016. However, regarding to your request for IMMEDIATE satisfaction, suppliers submit cancellations to the utility and the utility...

ultimately determines the exact date that your services return to default provider status. It usually does not take the quoted length of time, however, we are required to notify you that it may take that long, depending on the utilities prerogative. Apologies for your interaction with customer service, we will launch an investigation into the representatives who answered your calls and make sure they more politely handle customer issues. No cancellation fees apply.  Sincerely,  Customer Service Representative

To whom it may concern,     Thank you for reaching out regarding this matter. Your complaint through the Maryland PSC was received and it is being handled. As of today we still show no records of your account ever entering our system and have place pre-emptive blocks on the...

information you provided. We will be directing communication through the MD PSC as that is the protocol they prefer. Thank you.  Sincerely, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good morning I was unable to respond previously and would like to make a response that gets published in ref to this complaint. It was not my intentions to just drop the matter. I merely did not see an email to make a response. Major Energy has broken the contract, in response to my grievance and to my knowledge I have not been assessed a penalty.  Since Major Energy and I parted ways, my power bill dropped down to 276.00 from a whopping 490.00. I know right, I've taken it a step further and have contacted the Public Service Commission Office.  This company based in New York should not be allowed to take advantage of the marginalized poor people in Baltimore. They promise better rates than [redacted] yet cannot deliver. Their attorney Mr Krazy H[redacted], yes that's his name sent out a memorandum stating I'm accusing them of a bait and switch.  I only spoke the truth. There rep misrepresented themselves in an effort to close the deal I was coached into answering the questions in their best interest.  I know I'm not he only victim: and other folks should be concerned when these young folks knock on their doors.   Thanks and best   [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To whom it may concern:     After a review of the notes on your account it appears that our customer service resolved your issue on 04/**/2017. If you need any further assistance please contact our customer service.  Sincerely, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I had a meeting with National Grid at their Office in Long Island. They told me that they did not switch my account to Major Energy Services as my gas Supplier in June 2011. This company is an example of institution that preys on other people accounts. They want to limit my wide knowledge and stylistic. They want to tell me on my qualification on terms that I can use. Across the whole, We call a cat, a cat and a dog a dog. This company tapped my accounts and overcharged me over $4000.00 during a 4 1/2 year period. Now, Major Energy Services want to talk to me. This is not important to me. I only will add that two wrongs will never make a right. I wish them well, that is all.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To whom it may concern,      Thank you for reaching out regarding this matter. Your account has been cancelled and your early termination fee has been waived. If you have any furhter questions please feel free to call our customer service department.  Sincerely,...

 Customer Service

Hello:     Your account has been cancelled and is returning to your default provider. The cancellation fees will be waived as a courtesy. Thank you.  Sincerely, Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I do not want any contact with this company and as for my mother I do not need your assistance she fixed it herself as I did.
Sincerely,
[redacted]

To whom it may concern;     Thank you for taking the time to reach out regarding this matter. I can confirm that your account was never enrolled in our services and you will not recieve any bills. Thank you and ha ve a wonderful day.  Sincerely, Customer Service...

Representative

To whom it may concern:      Thank you for taking the time out of your day to bring this matter to our attention so that we may help you. We have opened an investigation into your compliant and the account to which you refer. After a review of your account our records...

indicate that you signed an agreement on 06/**/2010 With Major Energy Services for the supply of your gas needs through your National Grid Gas account. Furthermore, your bill notified you on a monthly basis that your Utility was National Grid but that you had chosen a Major Energy as a supplier and the name and contact information for Major Energy. Our records do show that a stop service notice was sent to Major Energy from the Utility on 04/**/2015. Once a stop service notice has been issued it is the sole responsibility of the utility to effectuate a return of service to the utility from a supplier. We do note that it took an unusually long time for the utility to take back service for the account after the stop service notice was placed. However, this is the utilities responsibility and they are the only party that has any control over the timing of accounts moving to and from suppliers. We are sorry for any inconvenience that you may have incurred due to the delayed return of your supply to the Utility.  Sincerely,  Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They called me and explained that the representatives should not have convinced me to sign up the...

way that they had and that they will cancel the contract. I am very grateful they understood and helped me fix the problem.
Sincerely,
[redacted]

To whom it may concern,       Thank you for reaching out regarding this matter. As per your request, your account has been cancelled and is scheduled to return to your default service provider. After a review of the recorded verification call that was made to the phone...

number that you provided in this complaint the rate disclosures were accurate and your authorization was recorded. If you would like to review the recorded phone call to verify your voice please feel free to give me a call at our customer service line ###-###-####. Thank you.  Sincerely,  Customer Service