Industrial Revolution Holdings BC Ltd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I appreciate the written confirmation that everything was cancelled despite the welcome call I received 12/*/2015. I hope time is taken to train your representatives on how to approach and deal with the public. 
Sincerely,
[redacted]

Dear [redacted]:     Thank you for bringing your complaint to our attention so that we may better ourselves and our service practices. We have informed our third party agents that these practices are not proper and should not be undertaken. Your business has additionally been...

placed on our internal Do not contact list. We sincerely apologize for your negative experiences with Major Energy. Sincerely, Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Once again your staff are very rude andd I would prefer to keep all communications via email. If you could please answer my previous questions that would be great. Thank you!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,      Thank you for reaching out regarding this matter. I have cancelled your contract and I have opened an investigation into the agent. Thank you. You will be responsible for no charges from our services. Please contact our Customer service dept. if you...

have any further contact from one of our agents as we have placed your name and address on the do not call or solicit lists. Thank you.  Sincerely,  Customer Service###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 The same two "Representatives" of Major Energy have come to our property the last three days in a row, after I filed this complaint and after we escorted them off he property.  They always come after 5 PM when our office has closed.  I have had at least 20 tenants come to the office to complain about this. Most of our population does not speak or understand English.  We have been advising them to not open their doors or sign anything, but they feel threatened and will sign just to get the representatives to leave them alone.  I believe at least one of my residents did call the police last night when he was approached by the representatives.  My Resident Service Coordinator has been assisting the residents with canceling these contracts, which is very time consuming and a strain on our resources.  This is not the first company to solicit at our property since the delivery of energy has been privatized.   They are targeting apartment complexes with low income, elderly and many LEP persons. Thank you for your time and I look forward to these companies ceasing to trespass on our properties and the use of strong arming tactics.Sincerely,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern:     Thank you for reaching out to us regarding your concerns. Your complaint has been noted in our system as it was also noted when you reach out to use by phone and by email. As noted your account has been cancelled and you will not receive any bills or...

fees for cancellation. Thank you and have a wonderful day.  Sincerely,  Customer Service Representative

Hello:       Thank you for reaching out regarding this matter. After a review of your account it appears that you have been dropped from our services and a full re-rate refund has been placed on your account as of 07/**/2017. In order to receive the full refund we need...

to wait to see what your final Con Edison bills amount to before we can issue the refund check. This may take some time, and we apologize for the inconvenience, however, it is necessary to ensure accuracy. Thank you and have a great day.  Sincerely, Customer Support

To whom it may concern;       Thank you for bringing this matter to our attention. Let me offer my most sincere apologies for any inconvenience or inappropriate conduct by a marketer who claimed representation for Major Energy. The sales practices that you have described are...

under no circumstances permissible and I have delivered your message to our marketing team to identify the individual responsible for this atrocious  conduct so that we can make sure that they never do so again. I have checked your account and I assure you that your account was "pre-cancelled" on 12/*/2015. This means that you were never actually enrolled in our service program and at no time should you see a bill or any fees whatsoever from Major Energy. Again I offer our apologies and we look forward to rectifying this type of behavior which give our reputable business a bad public image.  Sincerely,   Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As of 7/**/15 your company has failed to offer a resolution to the original complaint. You acknowledged your company was made aware of the sales respresentatives tactics to secure new businesses for Major Energy. As of 8/**/15 there is an outstanding $1,040 balance owed how does Major Energy plan to resolve this? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern:    Please contact our customer Service department if you would like assistance in this matter. Thank you. Sincerely, Customer Service

Hello,    Thank you for reaching out regarding this matter. As was discussed with our customer service, if you had never been signed up for Major Energy Services, your utility bill would have been higher, therefore, while we regret how you can to receive our services, we have placed...

you in the position that you would have been in had it never happened. While you may want to have us pay your entire energy bill for you, our policy is to place people back into the position that they would have been in had it never happened. We have done so and thus believe we have satisfied our obligations. Thank you.  Sincerely,  Customer Service

Dear [redacted],     Thank you for taking the time to further discuss this matter. However, you have opted for the status of "unsatisfactory response" however, your re-request is limited to those actions which have already been undertaken and you have been informed that those actions had in fact been undertaken. Therefore, without an additional request, beyond repetition of initial complaining facts, which have been addressed, I thank you for bringing this to our attention and your companies address, again, has been placed on the Do not Solicit list for all third party marketers. Thank you and have a wonderful weekend and Labor Day. Sincerely,Customer Service Representative

Hello:    Thank you for reaching out regarding this matter. Your account has been cancelled and shall return to PEPCO DC. After an investigation into the matter it has been determined that the rate you were charged was the same as the rate that appears on your contract, which was...

signed and dated. Thank you and have a great day. If you have any further questions please feel free to contact our customer service department.  Sincerely, Customer Support

To whom it may concern,     Thank you for reaching out regarding this matter. Major Energy does not support or condone any forms of sales tactics which provide misleading or inaccurate information or do anything less than full disclosure of the terms and conditions of the agreements for services. Sincerely, Complaint Respondent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like a phone number or email address to work directly with a customer service representative. My voicemail box has been cleared if you are not able to reach me.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello:    After a conversation Major Energy was able to resolve the matter. Thank you for taking the time to reach out to us regarding this matter.  Sincerely,  Customer Service

To whom it may concern:      Thank you for reaching out to us regarding this matter. We have opened an investigation into your concerns regarding your account enrollment. Afer a discussion we have resolved this matter.  Sincerely,   Cusotmer Service

Dear [redacted],      We have reviewed your account and can provide you with assistance. If an error occurred we will remedy the defect. I attempted to call you on the number you provided to discuss, however, your voicemail box is full. Please let me know when a good time to call...

would be. Thank you.  Sincerely,  Customer Service

To whom it may concern:    The cancellation fees have been waived you may disregard the notices. Thank you.  Customer Service