Industrial Revolution Holdings BC Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI appreciate the written confirmation that everything was cancelled despite the welcome call I received 12/*/I hope time is taken to train your representatives on how to approach and deal with the public Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I'm not accepting their answer as the solution due to the fact I was not the person that signed me up with Major Energy Services LLCSomeone impersonated me to receive services from this companyI did not put myself in this position nor did I request to receive services from this companyI still want to be reimburse for the monies I paid this companyI was currently happy with the gas and electric I was receiving from ***attached is the check I received in the amount of $the total amount of services I paid to this company was $so I don't understand how they can reimburse me $It doesn't make sense for you to tell me the amount I received is equivalent to what [redacted] would have charge meI want the full amount giving back to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved beca let's be clear the company's response addresses the verification process, they did not deny that an email was dispatched to their public relations department on or about 10/*/15, addressing the "Illegal" tactics utilized by their representativeThe contract in question was nullified by these tacticsThe field representative for this company willfully utilized illegal sales practices in order to dupe unknowing customer's to switch servicesWhen this representatives conduct was brought to the attention of his employer Major Energy Services, the contract in question was voidedAs such NO fees should have been rendered Upon further investigation this company has a history of utilizing these practices in order to obtain new business, the local supplier [redacted] is well aware of this on going issue with the above company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To whom it may concern, Thank you for reaching out regarding this matter, you will be placed on our do not solicit list and do not call listRelating to your request to expunge our records of your account, unfortunately, since you filed a complaint we are required by law to retain all records of all complaints for a number of yearsTherefore, we will not be able to comply with your request to have your account information permanently deletedThank you and if you have any further questions of concerns please contact our customer service department at ###-###-####Sincerely, Customer Service Department

To whom it may concern; Thank you for bringing this matter to our attentionThis in no way reflects how we train agents and it is not an acceptable form of salesmanship or behavior generally.Sincerely, Customer Service

To whom it may concern, Thank you for reaching out regarding this matterI have cancelled your contract and I have opened an investigation into the agentThank youYou will be responsible for no charges from our servicesPlease contact our Customer service deptif you have any further contact from one of our agents as we have placed your name and address on the do not call or solicit listsThank you Sincerely, Customer Service###-###-####

Hello, For your information I have included a link and a copy of the New Jersey state Law governing this matter.As you can see below, and feel free to investigate at the listed link, the New Jersey standard response to an improper enrollment is to refund the customer charges " [redacted] " Our customer service department refunded you the amount appropriate under state law [redacted] § 14:4-Slamming complaints and investigation (e) If the Board finds that a customer has been slammed, the customer shall not be liable to its authorized TPS or its LDC for any charges in excess of those the customer would have been liable for had the slamming not occurred Sincerely, Customer Service

Hello, Thank you for reaching out regarding this matter, I just have a couple questions to be able to access your account, I am not showing anything under the name you gave for this addressIs the account under a different name, or would you be able to provide your account number? Thank you Sincerely, Customer Service Rep

To whom it may concern, Thank you for reaching out to Major Energy in regards to this matterFirst we would like to apologize for any sales tactics that may have been unpleasant for you, that is not our goal and is not endorsed by our business practices or proceduresIn order to clarify the position of Major Energy our business has a valid signed sales agreement which was verified by a third party verification phone call with you which reiterated your rights, responsibilities and the details of the contract which you were enteringAfter reviewing the contract and the recording of the third party verification, you signed a valid and enforceable sales agreement and agreed to all the terms in the followup verification phone callIn both the contract and the verification call you were expressly informed of your right to cancel without fees for business days after the signing of the agreementYou failed to exercise your legal right to cancel without fee within the given time period under the terms of the contractFurthermore it is not an advisable tactic to sign legally binding agreements in order to have salesmen stop talkingRather if you would like for a person whom does not reside in your home to leave, simply tell them to leave and they have the legal duty to do soSincerely, Complaint Representative

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

To whom it may concern: Thank you for reaching out regarding your concernsAfter reviewing your account we have cancelled your account, there are not termination fees, and our team reviewed your claimsAfter a review of the contract signed that we have on file, the rates your account agreed to were so actually chargedThank you and if you have any other questions please call our customer service number Sincerely, Customer Service

Dear [redacted] : Thank you for bringing your complaint to our attention so that we may better ourselves and our service practices. We have informed our third party agents that these practices are not proper and should not be undertaken. Your business has additionally been... placed on our internal Do not contact list. We sincerely apologize for your negative experiences with Major Energy. Sincerely, Customer Service Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The organization claims it launched an investigation back in Dec when I reached out and expressed my dissatisfactionMajor Energy forgot to include that their rates are much higher than that I'd ***, and the salespeople will say anything to the customers to close a sale I was told that Major Energy is competitive with all energy providers in addition to being coached in how to respond to the third party verificationThey never mentioned that in their responsesHow I was coached on how to respond, and was told everything would be fine; by the sales man I never claimed a bait and switch, and if that is what Major energy and their attorneys extract from my previous grievance that speaks on how they are attempting to make me seem like I'm not being straight forward I do not have a motive to invent foolish tales; I'm just speaking the truthMajor Enegy practices unethical behaviors if my neighbors had the means and resources they would all say the same thing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As a company it is your responsibility to rectify a situation that occurred under pretensesYou have failed to address the issue nor compensate the person who the crime was committed againstThis company is not taking responsibility or accountability for it's action and I will continue to address the Revdex.com regarding this situation and will find out who else I need to complain to about this matterI want to be reimburse for the monies that I paid this company and if I need to take legal action then I will do so In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello: Your request for the company to reach into another companies billing system is denied due to the fact that it is not consistent with the contractual arrangement between the partiesWe are offering the same resolution, only through a slightly different means Sincerely, Customer Support

To whom it may concern: After a review of the notes on your account it appears that our customer service resolved your issue on If you need any further assistance please contact our customer service Sincerely, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This business has committed fraud against meNow you want me to pay for something that I never signed up forUpon speaking to ConEd they advised me that it is their responsibility to cover all service charges that they made on my account since April **,All I'm asking for is for those current charges to be dropped from my ConEd account to avoid any legal action against this business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They didn't address the refund portion of the complaint.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To whom it may concern: Thank you for your time and if you need anything further from Major Energy please feel free to call our customer serviceThank you and have a wonderful day Sincerely, Customer service