Inflection

Initial Business Response /* (1000, 6, 2015/08/18) */
Thank you for contacting EmailFinder. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer...

received on 7/5/12. The customer's original purchase was for a 7 - Day Free Trial + Search membership and Premium Public Records Report for $29.95. The trial expired on 7/12/12, at which time the customer was charged $23.40 for the membership. The membership renewed annually until canceled as stated in the terms of use and in the purchase confirmation sent to the email address on record.
The customer's financial institution recognized that the customer had a reoccurring subscription on their statement and rolled the subscription over to the new card to prevent service interruption.
We provided three different methods to cancel a membership including: calling us directly, emailing us at [redacted]@emailfinder.com, or by using the online cancellation request in their account. After reviewing this account we see the customer has already called our Member Services Center, and spoke with an agent who promptly refunded the charge on 8/16/15. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2015/01/07) */
Thank you for contacting PeopleSmart.com. The information contained in this report is accurate and complete to the best of our knowledge. We strive to keep all records as up to date and complete as possible and we use only the most...

credible data sources available. Since many records come from sources such as those published by state and county governments, we can make no warranties that everything is completely up-to-date. If the customer feels a public record is inaccurate, the best means of correcting this is to contact the source of the data where that public information originates. This is typically with the local government or municipality. We also offer opt-out procedures on our website to remove any unwanted information.
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company claims to provide criminal records on people. It is a lie. The information contracted for is not what I got! The service is nothing more than a scam. This company should have its business practices fully investigated. I should also get a full refund as I did not get what I paid for.
Final Business Response /* (4000, 9, 2015/01/19) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/27/14. We apologize that the report did not include the information the customer had been expecting. In an attempt to maintain excellent customer service and reconcile this matter, the customer's refund has been processed for receipt number XXXXXXXXX for the amount of $29.95. This refund will process through our order processing system immediately. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Final Consumer Response /* (2000, 11, 2015/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/05/07) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We...

apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail address provided did not help locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2015/07/07) */
Thank you for contacting SITE. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received...

on DATE. The customer's original purchase was for and Unlimited Contact Membership on peoplesmart.com.This membership started with a 7-day free trial. The trial membership ended without cancellation and resulted in the membership fee charge of $19.95. This charge occurs monthly until canceled. A refund of $19.95 was processed at the customers request for the June 4 charge in the amount of $19.95. We have refunded two additional payment of $19.95 which is beyond our 60 day policy outlined in the Terms of Use. The membership has been canceled and will not bill again. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2014/10/06) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we are more than happy to resolve this issue. Unfortunately, with the information provided we're unable to identify the account.
We understand the...

customer's concerns about providing us personal information. For security reasons, we have to be able to verify 2 pieces of information on the account to gain access. The information provided in this correspondence has provided us enough information to identify the account and terminate the membership. We have also issued 2 refunds of $19.95 for the August and September charges.
Although the service was started 7/14/14, as outlined in our Terms of Use we're unable to refund charges more than 60 days old.
2.2 If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium Content. You may also request a refund by emailing [redacted]@peoplesmart.com or by calling X-XXX-XXX-XXXX. All refunds will be made to your original method of payment for the transaction. All sales are final after 60 days
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Services were never asked for this company. Much less monthly services.
Again, when we called for a refund, they were unable to communicate with us because they refused to continue the call without us giving our FULL credit card number. As per their representative, THE FULL NAME and LAST 4 OF THE CREDIT CARD, along with the numbers in statement were not sufficient. Since we never requested services from them and are not interested either, we will not provide such information. Thank you.
Final Business Response /* (4000, 9, 2014/10/17) */
Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry.
We apologize for any misunderstanding by the customer regarding the security measures necessary to verify an account. PeopleSmart does not store full credit card numbers for privacy reasons, and would never ask for such information as verification.
The membership located using the information in this complaint has been cancelled and the customer has been refunded up to 60 days per our terms of use.
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 10, 2015/02/16) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 1/23/13. The customer's original purchase was for an Annual Unlimited Search Access membership which had a 7-day free trial period. The membership would automatically renew on an annual basis until canceled. A reminder email is also sent 30 days prior to renewal. In an effort to reconcile this matter and satisfy the customer's request, we have already processed a refund on 2/9/15 for the 1/31/15 charge as they contacted our service center directly.
We apologize but as outlined in our Terms of Use we're unable to refund charges more than 60 days old.
2.2 If you are not satisfied with your purchase of PeopleSmart.com Premium Content, you may be given Credits for future purchases of Premium Content. You may also request a refund by emailing [redacted]@peoplesmart.com or by calling XXX-XXX-XXXX. All refunds will be made to your original method of payment for the transaction. All sales are final after 60 days
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2014/02/06) */
Thank you for contacting PeopleSmart. When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process and were subsequently billed...

when the trial expired after 7 days, since there was no cancellation of the membership.
We have canceled your membership; however, it looks as though the transaction in question has been disputed and the funds for your order were reclaimed by PayPal on 2/3/14. Regrettably, once these funds are reclaimed we are unable to issue a refund—the funds for your order are no longer in our possession.
You may wish to contact PayPal with any other questions you have concerning their dispute process or the handling of your request.
If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX.
Final Consumer Response /* (2000, 11, 2014/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2014/02/12) */
I apologize for the inconvenience. Please continue to work with PayPal since you have elected to dispute the payment with them.

Initial Business Response /* (1000, 8, 2015/03/19) */
Thank you for contacting PeopleSmart. The customer's original purchase was for a Monthly Unlimited Search membership for $19.95/mo on 6/1/14. The membership renewed on a monthly basis until canceled as stated in the terms of use and on...

the purchase confirmation sent to the email address on record. In an effort to reconcile this matter and satisfy the customer's request, we have already processed 4 refunds on 3/2/15 as they contacted our service center directly. Typically we only refund upto 60 days, however we have refunded up to 120 days. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2014/10/01) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 12/23/2013. The customer's original purchase was for a $0.95 Contact Information report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter we had already processed a full refund of all charges within 120 days once they contacted our service center directly on 9/29/14 which is twice the time frame of our 60 day policy. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their advertising is deceptive and dishonest. I want all of the $159. they extracted from my account.
Final Business Response /* (4000, 9, 2014/10/13) */
Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry.
The customer has been refunded all charges up to 120 days, which is twice the time frame of what our terms of use state.
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Final Consumer Response /* (2000, 11, 2014/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/03/31) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 3/29/15.The customer's original purchase was for our Unlimited Phone + Work + Contact Criminal Search Access membership which included a free Background report.
In an effort to reconcile this matter and satisfy the customer's request, we have already processed a full refund on 3/30/15 as they contacted our service center directly.
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you and Inflection for your prompt and effecient attention to this matter.

Initial Business Response /* (1000, 5, 2014/02/13) */
Thank you for contacting PeopleSmart.com about your PayPal transaction.
We have reviewed our records, and it looks as though the transaction in question has been disputed and that the funds for your order were reclaimed by PayPal on...

02/11/2014. Regrettably, once these funds are reclaimed we are unable to issue a refund-the funds for your order are no longer in our possession.
You may wish to contact PayPal with any other questions you have concerning their dispute process or the handling of your request.
We can be reached at XXX-XXX-XXXX if there are any further questions.

Initial Business Response /* (1000, 5, 2014/06/27) */
Thank you for contacting PeopleSmart.com. We do not make outbound calls to customers. All of our contacts are via email or inbound phone call. With the information provided we're unable to identify any account for this customer in our...

system. We would need some additional details to be able to locate the customer's account if they have one with us. The e-mail address provided did not help locate the account. They are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2015/12/01) */
Thank you for contacting PeopleSmart. Customer service is our top priority and we are more than happy to resolve this issue. However, with the information provided, we are not able to locate the customer's account. We are not finding an...

account associated with the email address given. We will need some additional information in order to proceed. An email confirmation of the purchase was sent to the email address on record when the original order was placed. If we could be provided with this email address, we would be able to locate the account. If this cannot be provided, we do have other ways that we could search. We would like to address the customer's concerns as quickly as possible so we encourage the customer to call us. We can be reached at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2015/05/20) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 05/17/15. The customer's original purchase was for a free phone report with the purchase of an unlimited search membership on PeopelSmart.com. In an attempt to maintain excellent customer service and reconcile this matter, we processed a refund in the amount of $19.95 for the 05/17/15 charge. The membership was cancelled by the customer on 05/17/15.
Unfortunately, the owner's name and address turned out to be unavailable for the phone number that was searched. Although we are provided access to the largest available database of contact information there are times when no ownership information is available.
In this case we can only provide information about the carrier, line type, issuing location, complaints, and other similar details.
Cell phone numbers are protected by strict privacy laws at the state and federal level. These laws regulate how personal information for cell phone customers can be used. This is done for a variety of reasons, not the least of which is to prevent telemarketers from using the limited number of minutes available from mobile service plans. Due to these federal and state laws, no official or free mobile service directory exists at this time.

Initial Business Response /* (1000, 5, 2014/09/08) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 8/13/14. The customer's original purchase was for a $19.95 report which included a single report on the individual they searched for and 7-day free trials on PeopleSmart and IdentitySmart. In an attempt to maintain excellent customer service and reconcile this matter we had already processed a full refund once they contacted our service center directly on 9/4/14. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ordered a 7 day free trial and got charged $19.95 for a background check that appeared free from the peoplesmart.com website. Free means free, not charging a credit card for not showing the customer that this service is indeed not free. Misleading website!! I did one background check on an individual after seeing an advertisement from peoplesmart.com showing unlimited searches. I would have not ever willingly pay for a search that I thought was free from miswording and misleading website. Totally ridiculous. I needed to use a credit card to do my unlimited searches and once peoplesmart.com has my information they charged my card for misleading charges. Peoplesmart.com website needs to be way, way more specific on what will be charged once your credit card information is obtained so as not to trick consumers like I was. Refund my $19.95 please and I'll not use your website so I won't have to warn others of this scam through social media and the Revdex.com. Free 7 day trial of unlimited searches means free to anyone in the USA! Not hidden charges and fees!!!!
Final Business Response /* (4000, 9, 2014/09/16) */
Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry.
The customer was issued a full refund of $19.95 for the IdentitySmart membership that billed on 8/21/14.
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Final Consumer Response /* (4200, 11, 2014/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ordered a 7 day free trial membership at Peoplesmart.com. I cancelled my membership same day and got charged $40.00 for services not ordered.
I wanted to do a people search. I was directed to Peoplesmart.com webpage. I ordered a 7 day free trial membership. "order on 08/13/2014! Your order number is XXXXXXXXX". The website at Peoplesmart is misleading. It stated 7 day free trial membership with peoplesmart. My cancellation email from Peoplesmart stated "In accordance with your request, your membership at PeopleSmart has been canceled. No future charges will occur and membership will not auto-renew". I had to enter my credit card # (Visa) for trial membership to peoplesmart. The website stated unlimited searches for 7 days. I did 1 background check as the Peoplesmart website says unlimited search membership. If I were to know that by doing a background check that it would cost me $19.95 I would not have elected to do a background check. No warning or anything from Peoplesmart website stating that a background check will cost me an additional $19.95. When I received my Visa statement I was charged $19.95 for background check and $19.95 for Identity Smart. Apparently when I cancelled my "free trial membership on X-XX-XX it doesn't even cancel the Identitysmart portion that I never signed up for. I called Peoplesmart and they refunded my $19.95 Identitysmart portion but not the $19.95 Peoplesmart charge for a background check that the site (peoplesmart)does not say will charge your card anymore that the 7 day free trial membership. Peoplesmart.com is a very misleading website that tricked me into charges totaling $39.90. I signed up for a free 7 day trial and nothing else. Peoplesmart.com did not inform me that additional charges would incur for a background check that the company makes believe is free from their website. I would like my $19.95 refunded for a misleading website that charged me for a service that Peoplesmart.com makes it appear is free. Misleading website charging customers additional fees while making it appear all is free with 7 day trial. Why would anyone sign up for a free 7 day unlimited searches if they knew they couldn't do a background check or would get charged a hidden fee of $19.95. When Peoplesmart.com says cancel subscription it should cancel all charges and not leave charges for Identitysmart that no one even signs up for. Fraud!!

Initial Business Response /* (1000, 5, 2014/02/26) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email...

the customer received on 02/21/2014. The customer's original purchase was for a $0.95 Phone report which included a single report on the phone number they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 02/21/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2014/09/09) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 8/25/14. The customer's original purchase was for a Background report for $9.95 and a Contact Information Report for $9.95 as well as a 7-day free trial search membership on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter we had already processed a refund of the membership once they contacted our service center directly on 9/5/14. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2014/12/02) */
Thank you for contacting EmailFinder.com. Customer Service is our top priority and we are more than happy to assist in finding a resolution for this issue. However the customer complaint references Intelius and a monthly membership. ...

EmailFinder.com has no association with Intelius, which is a completely separate company that performs a service similar to ours. In addition, the customer does not have a monthly membership with our service.
The customer did purchase an annual search access membership with EmailFinder.com on 10/17/14 which is still active and will automatically renew on an annual basis until cancelled per our terms of use. Also purchased on that date was a Contact Report for $7.95 which was a onetime charge.
If there is any way we are able to assist the customer with the EmailFinder.com account they have with us, please have them contact us at XXX-XXX-XXXX. The customer should contact Intelius directly for any issues they have with the purchase made with their company.

Initial Business Response /* (1000, 5, 2015/12/11) */
Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer...

received on 7/9/2013. The customer's original purchase was for a public records report for $0.95. We were offering the report at the discounted price with enrollment in a 7 day free trial of an unlimited search membership. We state on the website and in the email confirmation that the trial must be canceled within the 7 days or it will go into a monthly billing cycle. In addition, we print our phone number on the credit card statement every month. Had we been contacted sooner, we would have been able to prevent further billing. In an effort to reconcile this matter and satisfy the customer's request, we issued four refunds for $19.95 for all charges which had occurred in the 120 days prior to canceling. In our Terms of Use, we do state that all sales are final after 60 days, but we extended our policy in this case. If there is any other way we can assist the customer, we can be reached at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made an HONEST MISTAKE and NEVER USED THE SERVICE BEYOND THE FIRST TIME. The right moral thing to do is to REFUND THE MONEY.
By NOT DOING SO, this company is CLEARLY COMMUNICATING A MESSAGE to FUTURE CUSTOMERS:
"WE CARE MORE ABOUT THE MONEY WE MAKE THAN THE SATISFACTION OF OUR CUSTOMERS."
This conclusion is a simple one to draw because of the following:
#1. They REFUSE TO RETURN THE MONEY TO A CUSTOMER THAT NEVER USED THE SERVICE BEYOND THE ONE HE PAID FOR.
#2. They ARE WILLING TO RISK HAVING A PERMANENT COMPLAINT POSTED ON THE Revdex.com WEB SITE STATING A CUSTOMER IS CLEARLY DISSATISFIED WITH THEIR SERVICE.
#3. They ARE WILLING TO RISK THE LOSS OF FAR MORE REVENUE THAN WAS LOST WITH ONE CUSTOMER BECAUSE THEIR FOCUS IS ON MONEY, NOT CUSTOMER SATISFACTION.
Consumers are extremely savvy and they know that there are dozens of web sites that can help them obtain the personal background information they desire.
Many turn to the Revdex.com for guidance as to which web site to use. When they see my complaint, they will use another site. As a result, the company I used will lose far more revenue than I am asking for.
I am also offering the company the equivalent of $1,000 worth of advertising on my web site if they refund the money.
The choice is up to the company: do WHAT'S RIGHT or FAIL TO DO SO and receive a BAD REPUTATION and LOSS OF REVENUE as a result.
Best Regards,
[redacted]
Final Business Response /* (4000, 9, 2015/12/15) */
Thank you for contacting PeopleSmart. We have reviewed the customer's reply, and unfortunately, we are unable to refund any further. Our terms on our website for refunds state we can go back 60 days. Our maximum (which is not stated on the website), is 120 days. The phone agents the customer spoke with on 8/28/2015, refunded 4 charges of $19.95 (May-August charges).
Once again, this is a self-service website. After any purchase, there is an email confirmation sent to the customer stating what they are enrolled in, and our phone number is located on our customer's bank statement next to the charge each month.
The customer is welcome to call us with any further questions at XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2014/08/25) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 08/22/2014. The customer's original purchase was for a $59.70 6-month membership on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter we had already processed a full refund once they contacted our service center directly on 08/22/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2014/08/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)