Inflection

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for contacting PeopleSmartCustomer service is our top priority and we are more than happy to resolve this issueThe information provided to us was associated with non-active accountsWe suspected a duplicate account was
created with a different email addressWe were able to find an active account which we were able to verify with the dates contained in the complaintWe apologize for not locating the existence of the duplicate account in our previous contacts
We have canceled the active three memberships which were created on 3/20/The memberships canceled included: credit membership for $19.95, an Unlimited Monthly Membership for $19.95, and a yearly membership to IdentitySmart for $Two of the membership purchases came with a free background reports which were successfully processedThe terms of the memberships were accepted in check out and would renew until canceled as stated in the terms of use and on the purchase confirmation sent to the email address on record
We have noted that none of the charges were successfully processed for any of the purchases therefore no refund will be issuedThe customer is always welcome to contact us at their earliest convenience at XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2014/06/07) */
Thank you for contacting PeopleSmart.com about the report you've purchased
We save your purchased reports for months and you can access those saved reports by clicking the "Your Reports" link at the top right of our web-page (when
signed into your account)
Or you can click on this link to get to your report history (you must be signed in first)
http://my.peoplesmart.com/psp.aspx?_act=ReportHistory
From the "Your Reports" page you will see a list of all the reports that you've purchasedTo open any report simply click on the report
Once you've opened the report you can save it to your computer or print it from here, using the save or print buttons on the Adobe Acrobat window that the report is opened in
We want to thank you for being a valued PeopleSmart customer and for taking the time to contact usPlease let us know if there's anything else that we can do for you by contacting X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 10, 2014/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
you go on their site for trial site says their is a report that you must pay they take your money, you click on upper right report icon and it says there are no reports or it is blankNothing but a scamwhen I tried to print they took funds out again
I do understand this is like the insurance fraud you will keep responding till person gives up because they have things to do and can't get time to constantly devote fighting you.But you'll give credits instead of refunds yet those reports can't be drawn either and yes I was signed in ,I'm not stuid
*** ***
Final Business Response /* (4000, 12, 2014/06/12) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/09/Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the total amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/08/17) */
We've received your opt-out request at PeopleSmart.com and we have processed it successfully
From this point forward, the information that you provided us in your request will be suppressed from appearing on our website per our
Opt-Out Policy and Terms and ConditionsPlease allow up to business days for all the information to be removed from further searches
If you check to validate that we have removed your information you might still see it on your computer because it is stored on your cache, which saves items you have seen on the Internet so that it takes less time to pull up on your browser the next time you visit the same page
We do offer a number of different memberships and we do offer basic contact information for free, however reverse phone numbers are not included without an active membershipOur memberships are not based on a tier system
Please let us know if we can be of any further assistanceWe can be reached at XXX-XXX-XXXXWe are available to take your call between 7:AM and 8:PM CST, Monday through Friday and between 8:AM and 6:PM CST on Saturday and SundayAny one of our Member Service Representatives will be happy to assist you

Initial Business Response /* (1000, 5, 2015/04/06) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 04/13/The customer's original purchase was for day free trial to unlimited search membership along with a contact information report in the amount of $In an effort to reconcile this matter and satisfy the customer's request, we have already processed full refunds on 03/23/dating back to 12/21/as they contacted our service center directlyIf there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/11/20) */
Thank you for contacting PeopleSmart.comCustomer service is our top priorityThe customer's original purchase was for a $phone report which included a single report on the individual they searched for and a 7-day free trial on
PeopleSmartOur records do not show that the trial had been canceled by the customer so he was billed the $monthly membership feeHe phoned us on 11/17/and his membership was canceled and he was refunded $for the unused portion of his membershipIn an attempt to maintain excellent customer service and reconcile this matter, we processed the remaining amount of $for a full refund of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/07/07) */
Thank you for contacting VIN Check Pro.Customer service is our top priority and we do our best to ensure clarity in our servicesWe do offer a basic vehicle specification report for free which would include the make, model, style,
country of assembly, engine and vehicle ageWe do not offer a free vehicle history report since a cost is incurred in obtaining this informationIf there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at ***@vincheckpro.com

Initial Business Response /* (1000, 5, 2014/07/15) */
Thank you for contacting PeopleSmart.comWe apologize, but with the email provided we're unable to identify the accountWe will need some additional details to be able to locate the customer's accountIf an additional email, Order
number, date of purchase, last of the card charged, or zip code could be provided we should be able to locate the accountOnce we are able to locate the customer's account in our system we will get right back to you regarding the inquiryThey are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/11/10) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and electronic correspondenceOn 7/21/a free background report was obtained
along with a 7-Day trial to PeopleSmart and a 7-Day trial to IdentitySmartThe purchases were itemized on the checkout screen prior to paymentThe trials were not cancelled which led to monthly memberships for both PeopleSmart and IdentitySmart
On 11/5/we were contacted by the customer to cancel the memberships, there was no request for a refund at that timeWe have issued refunds for the October and November charges as stated in our Terms Of Use, all sales are final after days
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/04/23) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 03/12/The customer's original purchase was for a $Reverse Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2014/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/02/05) */
PeopleSmart is a user initiated site and all accounts are created online by the userAs such, we do not create accounts for customers
We're writing to let you know we processed a full refund for your membership subscriptionA
refund for $and $is for the remaining unused portion of your membership on your order XXXXXXXXX and $from PeopleSmart for order number XXXXXXXXX
We've already canceled your PeopleSmart membership and you will NOT be charged again
Refunds issued typically take 7-days to reflect on the account balance
We've also removed your email address from our mailing list so that you will no longer receive notice of our special offersPlease allow up to hours for the removal of your email address to fully affect all of our systemsAlso, as a TrustE certified website, all of our mailings contain an unsubscribe link that you can use to immediately remove yourself as well
If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/01/14) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 11/2/The customer's original purchase was for a Free Background Report which included a single report on the individual they searched for and a PeopleSmarts monthly membershipWe provided three different methods to cancel a trial membership including: calling us directly, emailing us at ***@peoplesmart.com, or by using the contact form on the websiteThe trial was never canceled within the seven day trial period, which is why the customer was billed accordingly
After reviewing this account we see the customer has already contacted our Member Services Center, and was refunded the charges on 1/9/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This issue was resolved by peoplesmart.comThey refunded all charged funds that were being disputed and cancelled the recurring membership

Initial Business Response /* (1000, 5, 2014/05/16) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation
email the customer received on 08/05/The customer's original purchase was for a $Reverse Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged
In researching the request we've found the customer was charged on 08/12/We apologize but as outlined in our Terms of Service we're unable to refund charges more than days old
http://my.peoplesmart.com/psp.aspx?_act=terms
"Guarantee
Our Products are backed by a 100% satisfaction guaranteeIf you cannot find the results you are looking for, a support agent will assist you with your searchYou can reach our support department at X-XXX-XXX-XXXXIf no information can be found for the name, email address or phone number you requested with your initial order, you may request and obtain a refund for your purchaseAll sales are final after days."
We have already processed a full refund of all charges within days once they contacted our service center directly on 05/13/
Out of courtesy, the customer's refund request has been extended for receipt number XXXXXXXXX for an additional days, for an additional amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/06/19) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 04/07/The customer's original purchase was for a $Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $The customer signed into their account to cancel on 6/16/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/06/20) */
Thank you for your serviceI received an email today, June 19, 2014, from peoplesmart.com saying they will refund me $19.95, but that the refund may take several business days before it shows up in my bank account (it hasn't yet)I won't be satisfied until the refund is complete (i.eshows up in my bank account) and I am ensured that I won't be billed for this service againI also still want peoplesmart.com to send me some type of documentation showing that they have indeed deleted my personal information from their computers, servers, system, software, etcThat means my first, middle, and last name, addresses, phone numbers, financial information, or any other personally identifying information they may have about me is completely erased, deleted, removed, and made unrecoverable from their company's record databaseBelow is a copy of the email they sent meAt this point I do not want to contact this company anymore, but am hoping that the Revdex.com will continue to help me completely resolve this disputeThanks again for your services
Copy of email from peoplesmart.com:
Hi ***,
We've processed a refund in the amount of$for your order #XXXXXXXXX with PeopleSmart
The refund should appear in your account in the next 2-days if issued to a credit cardRefunds issued to a bank account typically take 7-days to reflect on the account balance
Sincerely,
The PeopleSmart Support Team
On Thu, Jun 19, at 6:AM, Revdex.com wrote:
Thank you for contacting your Revdex.com regarding your complaint
Your complaint was received by the Revdex.com on June 18, and has been assigned case# XXXXXXXX in our filesPlease make a note of this number for future reference
Your complaint has been applied to the following business:
Inflection
*** *** ** XXXXX
The case has been reviewed by one of our Dispute Resolution Specialists and has now been forwarded to the business for their responseShould you hear directly from the company and the complaint is resolved, please notify us immediately
Final Business Response /* (4000, 9, 2014/06/27) */
Thank you for contacting PeopleSmart.comWe believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchaseThe customer has received a courtesy refund and if there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Final Consumer Response /* (4200, 11, 2014/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have still not been assured by People Smart that they won't bill me again next monthThey have yet to provide any documentation showing me that my account is closed and deleted and personal information removed from People Smart's computers, hard drives, and serversOnce this is addressed I will be satisfied

Initial Business Response /* (1000, 5, 2014/10/17) */
Thank you for contacting PeopleSmart.comThe customer previously contacted us on 10/14/and an opt-out request was processed the same dayThe customer was advised that additional information was needed, and once provided the opt-out
request was processedFrom this point forward, the information that was provided to PeopleSmart.com in the customer's request will be suppressed from appearing on our website per our Opt-Out Policy and Terms of Use
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2014/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/11/28) */
Thank you for contacting FreePhoneTracer.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 11/10/The customer's original purchase was for a $phone report which included a single report on the individual they searched for and a 7-day free trial on FreePhoneTracer.comOur records do not show that we had received any emails to cancelPayPal had already processed a refund for $when they were contacted on 11/18/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
PayPal did NOT process a refund of $Free phone tracer needs to send the money to PayPal first before they will issue a refund
Final Business Response /* (4000, 9, 2014/12/09) */
Thank you for contacting PeopleSmart.comWe believe we have adequately addressed the customer's concerns for this inquiry
On 11/18/PayPal reclaimed the funds on behalf of the customer as the customer chose to contact PayPal directly rather than contacting PeopleSmart regarding this issueOur company no longer has the funds as they were given back to PayPal on that date
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Final Consumer Response /* (4200, 11, 2014/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe them!! I did NOT get a refund from Pay PalThis case is not over until I get my refund!!!

Initial Business Response /* (1000, 5, 2014/02/18) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 02/18/The customer's original purchase was for a $Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $totalIf there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Final Consumer Response /* (2000, 7, 2014/02/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/10/27) */
Thank you for contacting PeopleSmart.comPlease accept our apologies for any confusion regarding what our reverse phone search services can provideOur reverse phone search is intended to provide you with the ability to locate
information regarding who a phone number belongs toIt also provides any available contact information for that personOur service does not provide or advertise the ability to track the phone or phone number by PGL location servicesProviding details beyond the ownership information of a phone number is neither technically feasible nor legal to provide
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2014/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still stand by my original issueIt still seems like bait and switchNothing further needs to be doneIt's a lesson learned

Initial Business Response /* (1000, 5, 2015/01/19) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 10/17/The customer's original purchase was for a $Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart and a 7-day free trial for IdentitySmart
After reviewing this account we see the customer has already called our Member Services Center, and spoke with a service agent who promptly refunded all charges in the last days to them on 1/13/We apologize but as outlined in our Terms of Use we're unable to refund charges more than days old
If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium ContentYou may also request a refund by emailing ***@peoplesmart.com or by calling X-XXX-XXX-XXXXAll refunds will be made to your original method of payment for the transactionAll sales are final after days
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this response and deserve a full refund since I never should have been chargedThe situation unfolded as suchMy child joined a new school and is starting to get invited to houses of new peopleSo I was wanting to do numerous background checks over timeI signed up for a free trial to check out the product based on the wording of their offerImmediate results did not give what I was anticipating based on how the offer read, so I clicked on a supplemental offer that popped up that seemed to provide what was being advertisedAfter numerous attempts and the web site not rendering to the screen accurately, I could tell the instructions weren't clear and it seemed like a runaround so I promptly got online and cancelled all that I had signed up forI hadn't checked the details of my credit card statement for this for several months because I wasn't expecting it (since I had cancelled)The company's records should indicate that I cancelled swiftly after signing up (within minutesless than an hour?) and haven't logged on sinceWhen I called for a refund, the conversation didn't match the point of the call (it was all excuses and rehearsed statements rather than any genuine concern to determine what went wrong)I believe they did refund at least two of the months on that call, but I want and deserve a full refund and stated that clearly on the callI've learned since that many people consider this offer a scam and have had similar confusing and difficult experiencesThis is definitely over principle rather than the actual money, and even now I'm not convinced that I won't be charged again by this company for some other unexplainable reasonBased on the initial response, I will contact my credit card now as well to see if they can definitively prohibit further charges of any kind
Based on the company's statement about customer service being their top priority, and given that I'm clearly not happy at all with their service, below is what I want and deserve:
1) The company needs to verify that I am no longer signed up for any ongoing charges whatsoever
2) The company needs to give me a full refund
3) Upon giving me the full refund, they are welcome to contact me via phone or e-mail and we can set up a gotomeeting or other online forum where I will walk them through every bit of my thought process and the steps I went through to sign upThe confusing and misleading instructions will be obvious to anyone and they will see that the changes that would be needed to fix this confusion are so basic that they could be made in very short orderI will not require payment of any kind after providing this service, which should only take to minutes to demonstrate convincingly to anyone who is interestedMy time in this is worth much more than the amount of the refund that is owed to me, but I believe strongly in the benefits of performance feedback and the need for consumer protection
Final Business Response /* (4000, 9, 2015/01/29) */
We do apologize for any inconvenience for the customerWe can understand and appreciate that he was unaware that he was enrolled in another membershipAs such, we have issued a full refund for all charges for the IdentitySmart membershipThe agent with whom he spoke on the phone issued two refunds for $on 1/13/We show that there is one more month for which the customer was chargedWe have issued an additional refund of $If there is any further assistance needed, we can be reached at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 8, 2014/06/04) */
Thank you for your responseWe respect privacyThat is why we have an Opt-Out process built into our websiteAs a courtesy, we have removed this individual's information from the search results on our websiteThey will need to delete
their Internet browser's cookies and cache to make sure that they do not see stored information when they return to our websiteIf they have any further questions or concerns, they may contact us at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 10, 2014/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still on the peoplesmart.com siteI can find myself stillI can also find myself on the peekyou.com website that has a link to your websiteTherefore, you have not done what you said you were going to do as I can still find myself
And yes, I have deleted my browser's cookies and cacheI did NOT give you permission to put information about me on your website! I will only speak to the Revdex.com as your company is dishonestYou will need to reply to the Revdex.com!
Final Business Response /* (4000, 12, 2014/06/11) */
Thank you for your responseWe respect privacyThat is why we have an Opt-Out process built into our websiteAs a courtesy, we have removed this individual's information from the search results on our websiteThey will need to delete their Internet browser's cookies and cache to make sure that they do not see stored information when they return to our websiteIf they have any further questions or concerns, they may contact us at X-XXX-XXX-XXXX
Final Consumer Response /* (4200, 14, 2014/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can still find myself on the Peoplesmart.com websiteThey have NOT removed my information

Initial Business Response /* (1000, 5, 2014/04/16) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 04/03/The customer's original purchase was for a $contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX