Inflection

Initial Business Response /* (1000, 10, 2015/04/17) */
Thank you for contacting PeopleSmartCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondenceWe understand your security concerns regarding
the permanent storing of the credit cardSecurity of your payment information is one of our highest commitments and we continually seek to improve and monitor our procedures in this areaWe do store the card for business purposes which include the ability to issue a refund if needed after the purchase is madeWe do understand you purchased a one-time product however since the majority of our purchases are memberships the card is storedWe have removed your card information from populating as the default paymentThis will require the payment information to be re-entered if another purchase is madeWe will also have our privacy team remove the payment information as wellWe appreciate you taking the time to let us respond to your concerns
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX

Initial Business Response /* (1000, 10, 2014/06/03) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 05/20/The customer's original purchase was for a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 6, 2014/06/17) */
Thank you for contacting PeopleSmart.comThe complaint suggests there is an issue with People FindersThat is a competitor of ours and we have no affiliation with themWe suggest contacting People Finders to resolve this issue
Initial Consumer Rebuttal /* (2000, 8, 2014/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
When you access one of these websites and think u are following directions, the others jump in and before u know it, u are on a different website which is very similarI suggest they not entangle the websites and be honest and not trick people into being on their website

Initial Business Response /* (1000, 5, 2015/05/18) */
Thank you for contacting VINCheckPro.com
We apologize for any confusion as to what information our reports containOwnership, registration, location, and lien information is not available through our website
Our reports contain
vehicle specifications, past odometer readings and junk/salvage /loss titling informationVinCheckPro also has several tools to help you educate yourself regarding your potential purchaseThere is a Vehicle Buying Checklist and Vehicle Buying Tips guide as well as several resources to aid in your vehicle research
In an effort to reconcile this matter and satisfy the customer's request, a refund has been processed for the charge in the amount of $for receipt number ***
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience

Initial Business Response /* (1000, 5, 2014/04/16) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customersWe
apologize, but with the information provided we're unable to identify the accountWe will need some additional details to be able to locate the customer's accountThe e-mail address provided did not help locate the accountOnce we are able to locate the customer's account in our system we will get right back to you regarding the inquiryThey are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/04/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they don't have my email then how am I being charged on my credit card? Is this fraudulent activity? Bottom line, I should be being charged for something I did not sign up for
Final Business Response /* (4000, 9, 2014/04/23) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 02/236/Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/03/26) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 02/25/The customer's original purchase was for a $Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/10/29) */
Thank you for contacting PeopleSmart.comWe believe we have adequately addressed the customer's concerns for this inquiry
We received Mr***' voicemail and called and spoke to him on 10/27/There were two active
membershipsWe have canceled both of themThere will be no further charges
If there is any other way we can assist the customer, he is welcomed to contact us at his earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/05/14) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 02/07/The customer's original purchase was for a $Reverse Phone report, which included a single report on the individual they searched for and a 7-day free trial on IdentitySmart, which is the reason they were chargedOut of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2014/05/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response because they corresponded with my desired resolution

Initial Business Response /* (1000, 5, 2015/12/02) */
Thank you for contacting PeopleSmartCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer
received on 10/7/The customer's original purchase was for a Contact Information Report on Peoplesmart.comThe price option that was chosen was the discounted rate of $.95, which came bundled with a 7-day free trial of the Unlimited Search MembershipThe terms of agreement that have to be clicked on at checkout does inform the customer that they are entering a 7-day free trial, and if the trial is not canceled within the day timeframe, there will be a charge (assuming customer wants to keep the membership)We provided three different methods to cancel a membership including: calling us directly, emailing us at ***@peoplesmart.com, or by using the online cancellation request in their account
After reviewing this account we see the customer has already called our Member Services Center, and spoke with an agent who promptly refunded the last charge on 11/30/If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The seven day free trial is a scam that relies on the fact that most people do not read lines of legalese when making a $purchase.They are literally saying that even though I did not order or authorize the service, they had the right to use my credit card because I did not proactively stop them
Their terms of agreement are a dishonest business practice under the guise of customer convenience
Final Business Response /* (4000, 9, 2015/12/15) */
Thank you for contacting PeopleSmartWe have reviewed the customer's reply, and unfortunately, we are unable to refund any furtherOur terms on our website for refunds state we can go back daysOur maximum (which is not stated on the website), is daysThe phone agent the customer spoke with already refunded him this year's charge of $(for the 11/24/charge)Going back prior to would put us over days, which we are unable to doThe last time he was charged prior to this November charge was 11/24/
Once again, this is a self-service websiteAfter any purchase, there is an email confirmation sent to the customer stating what they are enrolled in
The customer is welcome to call us with any further questions at XXX-XXX-XXXX
Final Consumer Response /* (4200, 11, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfair business practice,preying on the fact that most customer are not proactive in avoiding hidden charges

Initial Business Response /* (1000, 5, 2014/08/11) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 12/29/The customer's original purchase was for a $phone report which included a single report on the individual they searched for and two 7-day free trials on PeopleSmartIn an attempt to maintain excellent customer service and reconcile this matter we had already processed four refunds, for $and for $once they contacted our service center directly on 08/07/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not accepting their response for the simple fact that I have used one specific service and was charged for other services which I had never accepted, had knowledge about and care to useIf I would not have noticed these charges, I d still be paying for a service I already have through my credit cardI am furious at the thought that they could get away with it while, im sure, I am not the only victim of their scamsI want them to be punished to the full extent of the law as well as being compensated as a punishment to themI want 500,
Final Business Response /* (4000, 9, 2014/09/01) */
Thank you for contacting FreePhoneTracer.com We believe we have adequately addressed the customer's concerns for this inquiry
The customer has been refunded all charges up to days, which is the maximum we can doOur terms of use are clearly laid out on our website and all electronic correspondence sent to the customer regarding their purchase
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXX-XXXX

Initial Business Response /* (1000, 8, 2014/08/20) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 1/31/The customer's original purchase was for a $report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmartIn an attempt to maintain excellent customer service and reconcile this matter we had already processed months of refunds once they contacted our service center directly on 8/5/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 6, 2014/05/27) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customersWe
apologize, but with the information provided we're unable to identify the accountBased on the nature of the complaint we are not the company they are looking forWe have no affiliation with Everest Cash Advance and we do not make outgoing phone callsThey are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/02/20) */
Thank you for contacting FreePhoneTracer.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation
email the customer received on 02/19/The customer's original purchase was for a $Phone report which included a single report on the phone number they searched for and a 7-day free trial on FreePhoneTracer, which is the reason they were chargedOut of courtesy, we had already processed a full refund once they contacted our service center directly on 02/19/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 10, 2014/04/10) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 02/03/
The customer's original purchase was for a $Contact Report which included a single report on the individual they searched for and a 7-day free trial for People Smart's Basic and IdentitySmart membershipsWe provided three simple methods to cancel a trial membership, including calling us directly, emailing us at ***@peoplesmart.com, or by using the contact form on the websiteThe trial was never canceled within the seven day trial period, which is why the customer was billed accordingly
Per our records, the customer has already called our Member Services Center, and spoke with a service agent who promptly refunded the charges to them on 04/04/
Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the additional amounts of $and $
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 12, 2014/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If People verified.com has fully refunded my total disputed amount of nearly $I withdraw my complaintIn the coming days I'll check my credit card statement to confirm all monies have been returned
Thanks Revdex.com

Initial Business Response /* (1000, 5, 2014/03/20) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 03/03/The customer's original purchase was for a $Phone Report which included a single report on the individual they searched for and a 7-day free trial for People Smart's Search membershipWe provided three simple methods to cancel a trial membership, including calling us directly, emailing us at ***@peoplesmart.com, or by using the contact form on the websiteThe trial was never canceled within the seven day trial period, which is why the customer was billed accordingly
Per our records, the customer has already called our Member Services Center, and spoke with a service agent who promptly refunded the charges to them on 03/17/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I question that customer service is your upmost priority??? Collecting dollars is more likely your upmost priority! It was not obvious when making the purcase that there were any monthly charges associatedAlso, you were unable to provide the service you advertised and claimed you could provideInstead of offering a refund you offered a credit for any future servicesWhy would you think that I would use your company again if you could not provide the service you claimed you could the first time?
Final Business Response /* (4000, 9, 2014/03/28) */
Thank you for contacting PeopleSmart.comWe believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchaseThe customer has received a courtesy refund and if there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/07/15) */
We understand that there could be some confusion about our Premium ReportsWe provides free information about phone numbers including issuing location, line type, carrier, and more
To find out the owner's name and address for a
cell phone or unlisted number, you'll have to purchase the informationSince cell phones and unlisted numbers aren't public records, they cannot be provided free through our websiteThis is true wherever you go online, not just at our websiteIf you purchased your membership and were under the impression you would get unlimited reports (with mobile phone owner's names) we apologize for the misunderstanding

Initial Business Response /* (1000, 5, 2014/07/23) */
Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and electronic correspondenceWe have processed the membership cancellations and issued six refunds in the
amounts of $eachOn September 25, a Contact Report was purchased for $along with a 7-Day trial to PeopleSmart and a 7-Day trial to IdentitySmartThe purchases were itemized on the checkout screen prior to paymentThe trials were not cancelled which led to monthly memberships for both PeopleSmart and IdentitySmart
We have an "All sales are final after days" policy per our terms of service; however, we have doubled that and gone back days in this case
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Due to the fact that they have not issued a receipt for the charges during the time in question I still request a full refundThe services they are saying were provided had not been made apparent to usMy husband reiterates that the initial charge was for centsThen we were charged twice per monthNO RECEIPT or email until we had cancelled the cardThey may have an "all sales final" but they didn't make it clear on the initial pageI feel that they fraudulantly charged usFrom October until May they charged us twice under PeoplesmartIn May they changed it to one Peoplesmart and one IdentitysmartSo, again, this sounds fraudulantI will not be satisfied until I have a full refund from thisTheir "days final sales" was not even on the page my husband usedIt stated a ONE TIME chargeHow does ONE TIME turn into recurring charges? So, I expect a full refundThere was never any confirmation of charges at any time until we cancelled the cardThe email we received at that time was to ask us to renew our credit card informationI am not happy with their service nor with their business practicePlease ensure that I get a full refund

Initial Business Response /* (1000, 5, 2014/12/15) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 6/28/The customer's original purchase was for a free background report which included a single report on the individual they searched for and a PeopleSmart search access membership for $per month until cancelled
In researching the request we've found the customer was charged on 6/28/14, 7/28/14, 8/28/, 9/28/14, 10/28/and 11/28/We apologize but as outlined in our Terms of Use we're unable to refund charges more than days old
If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium ContentYou may also request a refund by emailing ***@peoplesmart.com or by calling X-XXX-XXX-XXXXAll refunds will be made to your original method of payment for the transactionAll sales are final after days
The customer did reach out to us on 12/11/and was advised of this policy and was issued two refunds of $for the 10/28/and 11/28/charges
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/11/14) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 11/1/The customer's original purchase was for a $Phone Report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmartOn 11/10/14, PeopleSmart received notice from PayPal that the transaction in question for $had been disputedAt that time, the funds for the customer order were reclaimed by PayPal and retracted from PeopleSmartRegrettably, once these funds are reclaimed by PayPal, PeopleSmart is unable to issue a refundthe funds for the customer order are no longer in our possessionAs customer elected to dispute the payment with PayPal, the refund was processed in accordance with PayPal's termsIf there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/03/21) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 03/19/We apologize that the report did not include the information the customer had been expecting.Out of courtesy, the customer's refund has been processed for receipt number *** for the amount of $This refund will process through our order processing system immediatelyIf there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at ***