Inflection

Initial Business Response / [redacted] (1000, 5, 2014/04/10) */ The customer's trial membership has been cancelled effective 04/11/ To conduct a search, log onto the site using your Username and Password [redacted] select the type of search you would like to conduct from the middle "search" tab at the top of the pageYou'll know that you are logged in when you see "Welcome" and your name at the top right hand corner of the Home page Sign in to your PeopleSmart account and select the Search Tab at the top of the screen to begin your search Select the Criminal Records search when you want to search for an individual's criminal records With your membership you will be able to perform basic People Searches which will return matches for your search criteriaFrom those matches by selecting the "That's the One" button you will be able to view the address and phone number if available for that contactLandline Phone searches and Email searches are also included in the membershipThe Reverse Address search will return a list of names that have an association to the address searched and you can also click on the "That's the One" button and view the address and phone number if available for the contact If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response in no way addresses the complaintThe complaint is that PeopleSmart advertising promises criminal background reports as part of the free trialIt is only after signing up for an account and providing credit card information that you discover that the free trial does not include criminal background reportsIt only includes criminal background searches This is a very important distinction, because PeopleSmart narrowly defines a "search" and a "report." A search means that you can enter someone's information and they will search their databasesHowever, you cannot see the results of that search unless you also order a reportIn other words, searches are essentially worthless because you have no access to the resultsThe only real thing of value are the reports because they actually tell you information about the person in question In their advertising, PeopleSmart promised Criminal History REPORTS in their free trial, not merely Criminal History SEARCHESHowever, once you accept their free trial, you discover that contrary to their promise, the reports are not includedRather, they are an additional fee This is illegal The response giving above merely describes the process of performing a search and is an complete non-response to the complaint Final Business Response / [redacted] (4000, 9, 2014/04/24) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/05/Premium Reports are not included with our basic membership, as stated in the offer terms during the checkout processA Contact Report, Reverse Phone Report, Work Information Report, or Background Report is only available for individual purchaseWe apologize for the misunderstanding as to the membership package that was ordered Final Consumer Response / [redacted] (4200, 11, 2014/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, this is canned corporate speak that does not address my main issueClearly, the criminal background reports are not included in trial membershipThat is not in dispute The claim here is for DECEPTIVE ADVERTISING!!! I wish there was a way to attach a copy of the ad that PeopleSmart sentIt would help clarify this situation a lotIt clearly states IN THE AD that the trail membership DOES INCLUDE the criminal background reports THIS STATEMENT IS INTENTIONALLY MISLEADING TO ENTICE PEOPLE TO SIGN UP FOR THE TRIAL MEMBERSHIP It is only after signing up for the trail membership that one discovers that criminal background reports are part of the premium package and not the trial membership Let me state this clearly again: - The fact that the criminal background reports are not included in the trial membership is NOT IN DISPUTE! So, please do not include any future statements to this effect - The complaint is that your AD CLEARLY STATED that the criminal background records ARE INCLUDED in the trial, when, in fact, they are notThis is DECEPTIVE ADVERTISING and is illegal PLEASE DO NOT RESPOND AGAIN THAT I AM JUST CONFUSED ABOUT WHAT IS SUPPOSED TO BE INCLUDED IN THE TRIAL MEMBERSHIPI HAVE NO CONFUSION AT ALL AROUND THISI CLEARLY KNOW WHAT IS INCLUDED IN EACH SUBSCRIPTION AND I ALSO CLEARLY KNOW WHAT YOUR AD PROMISES TO INCLUDE I have two doctorate degrees and my wife is an attorneyWe have looked at this ad closely and there is no confusion whatsoever as to what is promised in the ad I am also very persistentThe longer you respond with meaningless corporate speak that does not address the complaint, the more this situation is going to escalate

Initial Business Response / [redacted] (1000, 10, 2014/10/22) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid our clearly on our website and all electronic correspondence, including the confirmation email the customer received on 9/11/The customer's original purchase was for a free background report with the purchase of a PeopleSmart Search membership as well as our IdentitySmart membershipOn 9/11/only the PeopleSmart membership was cancelled, the IdentitySmart membership was left activeIn an attempt to maintain excellent customer service and reconcile this matter we have already processed a full refund of the IdentitySmart membership once they contacted our service center directly on 10/18/ If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/02/07) */ Thank you for contacting [redacted] We apologize that your report did not include information you had been expectingWe have reviewed the report that you ordered and determined that it meets our standards for data integrity and completeness The information that we provided was based on the search details that you providedWe conducted an extensive search of all databases for the information you requested and presented the most up-to-date available resultsAlthough this information is accurate and complete to the best of our knowledge, we cannot provide a warranty for this information We have reviewed our records, and it looks as though the transaction in question has been disputed and the funds for your order were reclaimed by PayPal on 2/05/Â Regrettably, once these funds are reclaimed we are unable to issue a refund-the funds for your order are no longer in our possession You may wish to contact PayPal with any other questions you have concerning their dispute process or the handling of your request Also, we respect privacyThat is why we have an Opt-Out process built into our websiteYou can go to the address below to initiate the process [redacted] If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/02/21) */ [redacted] Thank you for your responseI have cut and pasted a copy of an email from Paypal [redacted] below this emailAs I previously stated, I had filed a complaint with themThey have completed their investigation which has resulted in their agreeing with my assessment of Peoplesmart's serviceThey have refunded my moneySo that matter has been resolved I read Peoplesmart's response to my complaintIt is a somewhat ludicrous responseAs I stated in my original complaint, I paid $for all information about me at my address, which I own, where I have lived for over yearsI am listed in the [redacted] court records for this county (for civil cases) which link to my addressAll of this should have been provided for the $and was listed as being provided(I attached a screenshot of that with something as simple as the address on the ad titled photo2) Once I paid and received the name attached to the phone number i.emy name, there was another link to follow which correlated to a list where my name and age was displayedIncidentally there was also a alias displaying for me that appears only on credit checks since it is linked to my husbands name which I never assumedit appears in my fico score backgrounds in that manner but no place else, so I wondered where they obtained it and why it was linked to my name and ageFor the $40, I just followed the links and clicked on the right oneI attached a screenshot for the selection of my name that appeared after I paid the $(titled peoplesmart) and the screenshot that followed that asking for payment for that information titled 2nd payment request)You can see it clearly has two names on it and states to "add to cart" For obvious reasons, I still wish to have access to all information that these people have about me for my review and then have it deleted from their systemSince that was my purpose in starting this entire process, I would like to have them honor that In this day of identity theft I am certain that you can understand why someone would want to check all of this outI thank you for taking the time to review thisAs an aside all of the personal identifying information in this complaint does not appear on the website, correct? Thank you, [redacted] Below is a copy of the email that I receeived from PaypalThe funds have been returned to my credit card ---------------------------------------------------------------------- [redacted] ---------------------------------------------------------------------- Dear [redacted] , We have concluded our investigation into your case and have decided in your favor We were able to recover $USD and this amount has been credited to youPlease allow five business days for this adjustment to be posted If you are due any additional funds, we will make our best effort to recover the balance from the seller If the seller's account has insufficient funds to complete the refund owed to you, please be assured that we will take appropriate action against the seller's account, which may include limitation of the seller's account privileges ----------------------------------- Transaction Details ----------------------------------- Seller's Name: [redacted] Seller's Email: [redacted] Seller's Transaction ID: [redacted] Transaction Date: [redacted] Transaction Amount: [redacted] Invoice ID: [redacted] Your Transaction ID: [redacted] Case Number: [redacted] Buyer's Transaction ID: [redacted] Final Business Response / [redacted] (4000, 9, 2014/02/26) */ Thank you for your responseUnfortunately since the report was refunded we would not provide the information that is being requestedThe report is deleted once a dispute is filedAnother search company would need to be used to receive the requested information Final Consumer Response / [redacted] (4200, 11, 2014/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] I see that filing this complaint has left me in a precarious position vis a vis my personal informationMore than anyone I know how companies like this perpetuate ID theft and assist others in this same crimeI have helped many in recovering their identities and bringing the true criminals to justiceHowever, I am way too old to have to recover mineDespite the warnings, this complaint needed too much personal identifying information to convey the details since it pertained to an company that trades in personal identifying informationIt would have been impossible to file this complaint without explaining it in the manner in which I did In my opinion, Peoplesmart has thought this a joke from the beginning and continues to do soThey have nothing but stock answers, disrespect and contempt for the complaintSo I have given this a great deal of thoughtI would like to completely withdraw my complaintI do not want to run the risk of having any of this complaint which contains so much sensitive data, posted online In turning to you, I felt that a company listed with Revdex.com would be more respectful of your system but that is not the case hereI had asked for a refundPeoplesmart has just blown off Revdex.com by saying that they were no longer in possession of the funds, PayPal was! Of course once you purchase something, a credit card or PayPal always has possession of the fundsBut does that excuse the fact that the original product the company provided was wrong, inaccurate, corrupt or they just failed completely to provide the consumer with a product? PayPal took my information, conducted an investigation and refunded my money My entire reason in purchasing this information from Peoplesmart was to check out what they had so that I could protect myselfThrough this Revdex.com system, it would appear that I have made myself more vulnerable for no reason Therefore, if I could withdraw the complaint, I would like to do soI cannot imagine that Peoplesmart will have a problem with my request to withdraw this complaint! Thank you for your time [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ Thank you for contacting SITECustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on DATEThe customer's original purchase was for and Unlimited Contact Membership on peoplesmart.com.This membership started with a 7-day free trialThe trial membership ended without cancellation and resulted in the membership fee charge of $This charge occurs monthly until canceledA refund of $was processed at the customers request for the June charge in the amount of $We have refunded two additional payment of $which is beyond our day policy outlined in the Terms of UseThe membership has been canceled and will not bill againIf there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/02/06) */ Thank you for contacting PeopleSmartWhen you purchased your original report there was an offer for a 7-day trial to the web siteIt appears that you signfor that offer during the checkout process and were subsequently billed when the trial expired after days, since there was no cancellation of the membership We have canceled your membership; however, it looks as though the transaction in question has been disputed and the funds for your order were reclaimed by PayPal on 2/3/Regrettably, once these funds are reclaimed we are unable to issue a refund—the funds for your order are no longer in our possession You may wish to contact PayPal with any other questions you have concerning their dispute process or the handling of your request If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX Final Consumer Response / [redacted] (2000, 11, 2014/02/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 9, 2014/02/12) */ I apologize for the inconveniencePlease continue to work with PayPal since you have elected to dispute the payment with them

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Thank you for contacting PeopleSmartCustomer service is our top priority and we do our best to ensure our customers have a satisfactory experience on our web site After reviewing the account, we see a membership was created on 6/16/The membership came with a free background report offer (a $value if purchased independent of a membership)The membership fee of $renews on a monthly basis until canceled as stated in the terms of use and on the purchase confirmation sent to the email address on recordOur phone number is listed on each of the monthly charge statements for our customers The membership was canceled by the customer on 7/16/On 7/18/2015, a total of refunds were issued for $at the customer's requestThis refunded any charges which occurred in the last days which is beyond our day policy If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only reason the membership was cancelled is because the credit card on file was lost and an email was automatically generated by the system to alert me of itWithout this unfortunate incident, the monthly billings would have continued until without my knowledge The vendor claims that "the phone number is listed on each of the monthly charge statement", but no statements were EVER sent in the month periodThe only communication received from the vendor over that period was the alert notification Every vendor in the US sends transaction records to customers for monthly charges that were processed, but this vendor clearly doesn't do so in the hopes that customer will never become aware of the ongoing chargesLast time I checked, this is illegal Final Business Response / [redacted] (4000, 9, 2015/07/29) */ Thank you for contacting PeopleSmartIt is not our intention to make a customer feel like we have deceived them We want to apologize the customer must have misunderstood "monthly charge statements"We do notify they customer with a confirmation email that states the membership will renew until canceledOur notification after that is on the customer's monthly credit card statement along with our number to contact us if there are any questions If there is anyway we can assist the customer, they are welcome to contact us at their XXX-XXX-XXXX Final Consumer Response / [redacted] (4200, 11, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this resolution because to be quite honest there is no proposed resolution hereThis is just an apology letterThe fact is I was charged one year's worth of service without knowledge of it A monthly credit card statement is not a notification as vendor claimsAs mentioned in my earlier claim, the fact that the vendor purposefully omits to send invoices and/or confirmation of payment to customers after service was purchased each month is unethical and dishonestIf vendor wants customer to believe that "it is not our intention to make a customer feel like we have deceived them" then it must change billing practiceAnything short of that is dishonest

Initial Business Response / [redacted] (1000, 5, 2014/06/04) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customersWe apologize, but with the information provided we're unable to identify the accountWe will need some additional details to be able to locate the customer's accountOnce we are able to locate the customer's account in our system we will get right back to you regarding the inquiryThey are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/06/12) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/07/The customer's original purchase was for a $Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, we had already processed a refund once they contacted our service center directly on 04/03/Four refunds of $were issuedWe apologize but as outlined in our Terms of Service we're unable to refund charges more than days oldAt that time we went back days out of courtesy but no further refunds will be issuedIf there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) PeopleSmart billed $for services not provided!!!! PeopleSmart can easily verify that I have never been back to the website and never used the servicesObviously judging by the very large number of complaints on Revdex.com and other websites PeopleSmart lure people with the trial period then conveniently don't cancel the membership and continue to billMost people that have numerous transaction don't pay attention to these small transactions and peoplesmart get away with billing thousands without providing anything in terms of service Final Business Response / [redacted] (4000, 9, 2014/06/25) */ Thank you for contacting PeopleSmart.comWe believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchaseThe customer has received a courtesy refund and if there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Final Consumer Response / [redacted] (4200, 11, 2014/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) PeopleSmart is consistently avoiding the point that I had cancelled my membership within the day trialAnd continued to bill me even though I have never been back to the websiteA very sneaky approach to making money but I guess that why there are so many complaints on Revdex.com and others against PeopleSmart

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ Thank you for contacting PeopleSmartCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 4/20/The customer's original purchase was for an unlimited search membership which renews every monthsThe membership was never canceled, so it continued to renew until the customer contacted us on 2/1/We promptly canceled the membership and issued a refund for $for the most recent charge We do have a policy stated in our Terms of Use that all sales are final after daysHowever, we have made an exception in this case and issued an additional refund for $In total, we have issued two refunds for all charges which occurred within the last daysIf there is any other way we can assist the customer, we can be reached at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I acknowledge receipt of the refunds issued; however, their claim that their terms are clearly laid out and that I never cancelled the subscription are false Final Business Response / [redacted] (4000, 9, 2016/02/17) */ We do apologize for any inconvenience this has caused the customerOur records do not indicate that there was a cancellation on this account prior to the customer contacting us on 2/1/We only show that the customer did log into the account on 9/21/but no action was taken to cancelAs a safeguard, we do list our phone number on the credit card statement with each chargeIf a charge is spotted and our service unwanted, we hope our customers will contact us immediately to prevent further billingHad the customer contacted us sooner, we would have been able to prevent the membership from renewingHowever, we do understand that sometimes a charge can be overlooked which is why we have issued refunds past our refund policy Final Consumer Response / [redacted] (2000, 11, 2016/02/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/02/06) */ Thank you for contacting FreePhoneTracerAfter researching your account we see that you signed up for a 7-day Free Trial membership to FreePhoneTracer and 7-day Free Trial subscription to IdentitySmartYou canceled your subscription to FreePhoneTracer on 1/21/13; however, you did not cancel your subscription to IdentitySmartAs such, the membership billed when the trial expired after days, since there was no cancellation of the membershipI do apologize for the misunderstanding as to the membership package that was purchasedThis was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase We have canceled your membership to IdentitySmart and issued a refund on 2/4/14, for the amount of $which has been processed for receipt number XXXXXXXXXPlease allow at least 3-business days for your financial institution to receive the funds If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/02/09) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/28/The customer's original purchase was for our Unlimited Work + Phone Search Access Membership as well as a $phone report on PeopleSmart.comIn an effort to reconcile this matter and satisfy the customer's request, a refund has been processed for the remainder of the 1/5/charge in the amount of $and two refunds of $for the November and December charges for receipt number XXXXXXXXXIf there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for refunding the full amounts! ~ [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/02/16) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 1/23/The customer's original purchase was for an Annual Unlimited Search Access membership which had a 7-day free trial periodThe membership would automatically renew on an annual basis until canceledA reminder email is also sent days prior to renewalIn an effort to reconcile this matter and satisfy the customer's request, we have already processed a refund on 2/9/for the 1/31/charge as they contacted our service center directly We apologize but as outlined in our Terms of Use we're unable to refund charges more than days old If you are not satisfied with your purchase of PeopleSmart.com Premium Content, you may be given Credits for future purchases of Premium ContentYou may also request a refund by emailing [redacted] @peoplesmart.com or by calling XXX-XXX-XXXXAll refunds will be made to your original method of payment for the transactionAll sales are final after days If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/07/05) */ Hello [redacted] , Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/16/The customer's original purchase was for a $Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, we had already processed a full refund of $once they contacted our service center directly on 7/1/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Kind regards, [redacted] B

Initial Business Response / [redacted] (1000, 5, 2015/03/12) */ Thank you for contacting FreePhoneTracerCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 2/28/The customer's original purchase was for an Unlimited Phone Search Access membership which started with a 7-day free trial on freephonetracer.comThe trial ended on 3/8/resulting in the membership fee charge of $This membership would renew until canceledWe were contacted on 3/11/at which time the membership was canceled as requestedIn an effort to reconcile this matter and satisfy the customer's request, a refund has been processed for the 3/19/charge in the amount of $for receipt number XXXXXXXXXThis $transaction and the $report are the only transactions on the accountIf the customer is seeing any additional transactions, they should contact us so we may investigate furtherThey are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/09/08) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 8/13/The customer's original purchase was for a $report which included a single report on the individual they searched for and 7-day free trials on PeopleSmart and IdentitySmartIn an attempt to maintain excellent customer service and reconcile this matter we had already processed a full refund once they contacted our service center directly on 9/4/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ordered a day free trial and got charged $for a background check that appeared free from the peoplesmart.com websiteFree means free, not charging a credit card for not showing the customer that this service is indeed not freeMisleading website!! I did one background check on an individual after seeing an advertisement from peoplesmart.com showing unlimited searchesI would have not ever willingly pay for a search that I thought was free from miswording and misleading websiteTotally ridiculousI needed to use a credit card to do my unlimited searches and once peoplesmart.com has my information they charged my card for misleading chargesPeoplesmart.com website needs to be way, way more specific on what will be charged once your credit card information is obtained so as not to trick consumers like I wasRefund my $please and I'll not use your website so I won't have to warn others of this scam through social media and the Revdex.comFree day trial of unlimited searches means free to anyone in the USA! Not hidden charges and fees!!!! Final Business Response / [redacted] (4000, 9, 2014/09/16) */ Thank you for contacting PeopleSmart.comWe believe we have adequately addressed the customer's concerns for this inquiry The customer was issued a full refund of $for the IdentitySmart membership that billed on 8/21/ If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Final Consumer Response / [redacted] (4200, 11, 2014/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ordered a day free trial membership at Peoplesmart.comI cancelled my membership same day and got charged $for services not ordered I wanted to do a people searchI was directed to Peoplesmart.com webpageI ordered a day free trial membership"order on 08/13/2014! Your order number is XXXXXXXXX"The website at Peoplesmart is misleadingIt stated day free trial membership with peoplesmartMy cancellation email from Peoplesmart stated "In accordance with your request, your membership at PeopleSmart has been canceledNo future charges will occur and membership will not auto-renew"I had to enter my credit card # (Visa) for trial membership to peoplesmartThe website stated unlimited searches for daysI did background check as the Peoplesmart website says unlimited search membershipIf I were to know that by doing a background check that it would cost me $I would not have elected to do a background checkNo warning or anything from Peoplesmart website stating that a background check will cost me an additional $When I received my Visa statement I was charged $for background check and $for Identity SmartApparently when I cancelled my "free trial membership on X-it doesn't even cancel the Identitysmart portion that I never signed up forI called Peoplesmart and they refunded my $Identitysmart portion but not the $Peoplesmart charge for a background check that the site (peoplesmart)does not say will charge your card anymore that the day free trial membershipPeoplesmart.com is a very misleading website that tricked me into charges totaling $I signed up for a free day trial and nothing elsePeoplesmart.com did not inform me that additional charges would incur for a background check that the company makes believe is free from their websiteI would like my $refunded for a misleading website that charged me for a service that Peoplesmart.com makes it appear is freeMisleading website charging customers additional fees while making it appear all is free with day trialWhy would anyone sign up for a free day unlimited searches if they knew they couldn't do a background check or would get charged a hidden fee of $When Peoplesmart.com says cancel subscription it should cancel all charges and not leave charges for Identitysmart that no one even signs up forFraud!!

Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ Thank you for contacting PeopleSmartCustomer service is our top priority and we are more than happy to resolve this issueHowever, with the information provided, we are not able to locate the customer's accountWe are not finding an account associated with the email address givenWe will need some additional information in order to proceedAn email confirmation of the purchase was sent to the email address on record when the original order was placedIf we could be provided with this email address, we would be able to locate the accountIf this cannot be provided, we do have other ways that we could searchWe would like to address the customer's concerns as quickly as possible so we encourage the customer to call usWe can be reached at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/03/31) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 3/29/15.The customer's original purchase was for our Unlimited Phone + Work + Contact Criminal Search Access membership which included a free Background report In an effort to reconcile this matter and satisfy the customer's request, we have already processed a full refund on 3/30/as they contacted our service center directly If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you and Inflection for your prompt and effecient attention to this matter

Initial Business Response / [redacted] (1000, 5, 2015/02/16) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 4/8/The customer's original purchase was for a 7-day free trial for PeopleSmart and a 7-day free trial for IdentitySmartBoth memberships would automatically renew on a monthly basis until cancelledIn an effort to reconcile this matter and satisfy the customer's request, we have already processed full refunds of all charges in the last days as they contacted our service center directlyIf there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this "attempt" at a resolutionThe only acceptable offer will be a full refund for all months billedI was not notified of these chargesThe fact that their phone representative was able to refund so easily the days shows that this is a common problem and MANY MANY people are unaware that they are being billed for services that they are not receivingI believe that the Revdex.com should investigate this further and shut down this unethical and fraudulent company Final Business Response / [redacted] (4000, 9, 2015/02/24) */ Thank you for contacting PeopleSmart.comWe believe we have adequately addressed the customer's concerns for this inquiry We have an "All sales are final after days" policy per our terms of use; however, we have gone back days in this case If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX Final Consumer Response / [redacted] (4200, 11, 2015/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, I did not sign up for a monthly membershipI will not be satisfied until I receive a full refundThis is fraud

Initial Business Response / [redacted] (1000, 5, 2014/04/12) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 03/12/The customer's original purchase was for a $Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOn 03/20/2014, As customer elected to make the payment through PayPal, the refund was processed in accordance with PayPal's termsThe customer will want to check refund status on PayPalIf there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Peoplesmart owes me $19.95, not Paypal Peoplesmart does not make it clear to a person they is signing up for year of continued service beyond the 7-day (@ $.95) at a monthly charge of $19.95/mo I've already received my money from another similar company with no problem (I was looking for the email address of my son) Final Business Response / [redacted] (4000, 9, 2014/04/23) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 03/12/ The customer's original purchase was for a Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOn 03/20/PeopleSmart issued a refund through PayPal, the method of payment provided by the customer, for the $that had been disputedAt that time, the funds for the customer order were reclaimed by PayPal and retracted from PeopleSmartRegrettably, once these funds are reclaimed by PayPal, PeopleSmart is unable to issue a refundthe funds for the customer order are no longer in our possession As customer elected to make the payment with PayPal, the refund was processed in accordance with PayPal's termsIf there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/06/27) */ Thank you for contacting PeopleSmart.comWe do not make outbound calls to customersAll of our contacts are via email or inbound phone callWith the information provided we're unable to identify any account for this customer in our systemWe would need some additional details to be able to locate the customer's account if they have one with usThe e-mail address provided did not help locate the accountThey are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX