Inflection

Initial Business Response /* (1000, 10, 2014/12/22) */
Thank you for contacting FreePhoneTracerCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 3/5/The customer's original purchase was for a $phone report which included a single report on the individual they searched for and a 7-day free trialIn an attempt to maintain excellent customer service and reconcile this matter, we issued four refunds for $when the customer contacted us on 12/17/We do have a day refund policy, but we made an exception in this case and issued additional refundsHad the customer contacted us at any time, we would have been able to cancel the membership soonerIf there is any other way we can assist the customer, he is welcomed to contact us at his earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/01/16) */
Thank you for contacting PeopleSmart.comThe customer did contact us regarding attempts to purchase reports through our websiteWhen initially contacted, we were unable to find the charges and advised the customer as suchThere were
technical difficulties with the site at the time of purchaseOn 1/15/we were able to locate the charges and the customer was issued two refunds of $for both attempts to purchase
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/02/26) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 02/21/The customer's original purchase was for a $Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, we had already processed a full refund once they contacted our service center directly on 02/21/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their terms are not laid out clearly as they claimA reasonable person of reasonable intelligence would assume from the wording on the website that they were paying $19.95USD for a month membershipNOT a single backround check and day "free" trial, whatever that meansI believe the reason I was refunded was not out of courtesy, but rather so I would not report their practices, or give negative feedback about their websiteWhen a customer has to scour the site to find out how to cancel their subscription so that their credit card is not repeatedly billed monthly, I don't consider that customer service at their "utmost priority"
Final Business Response /* (4000, 9, 2014/03/06) */
Thank you for contacting PeopleSmart.comWe believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchaseThe customer has received a courtesy refund and if there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/03/20) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 07/11/The customer's original purchase was for a $Phone report which included a single report on the individual they searched for and a 7-day free trial on IdentitySmart, which is the reason they were charged
We apologize but as outlined in our Terms of Service we're unable to refund charges more than days oldWe went up to days when the customer contacted us on 03/18/
http://my.peoplesmart.com/psp.aspx?_act=terms
"Guarantee
Our Products are backed by a 100% satisfaction guaranteeIf you cannot find the results you are looking for, a support agent will assist you with your searchYou can reach our support department at X-XXX-XXX-XXXXIf no information can be found for the name, email address or phone number you requested with your initial order, you may request and obtain a refund for your purchaseAll sales are final after days."
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/01/09) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 11/15/The customer's original purchase was for a $Background Report which included a single report on the individual they searched for and a 7-day free trial for a PeopleSmarts Unlimited Contact + Work + Criminal Search Access membership and a month trial on IdentitySmartWe provided three different methods to cancel a trial membership including: calling us directly, emailing us at ***@peoplesmart.com, or by using the contact form on the websiteThe trial was never canceled within the seven day trial period, which is why the customer was billed accordingly
After reviewing this account we see the customer has already emailed our Member Services Center, a refund of $was issued on 12/29/for the membership fee that was chargedIf there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/07/01) */
Hello ***,
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the
confirmation email the customer received on 6/1/The customer's original purchase was for a $Background report, which is the reason they were chargedOut of courtesy, we had processed a refund of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Kind regards,
*** B
Initial Consumer Rebuttal /* (2000, 7, 2014/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
THEY SAID THEY WILL REFUND THE TOTAL $ON
MY CREDIT CARD

Initial Business Response /* (1000, 10, 2014/04/25) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 09/23/The customer's original purchase was for a $Contact Information Report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 12, 2014/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/05/05) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 4/17/The customer's original purchase was for an Annual Unlimited Search Access membership for $per year as well as a $contact information report on PeopleSmart.comWe provided three different methods to cancel a membership including: calling us directly, emailing us at support@ peoplesmart.com, or by using the online cancellation request in their account
After reviewing this account we see the customer has already called our Member Services Center, and spoke with an agent and was refunded all chargesWe have an "All sales are final after days" policy per our terms of service; however, we have gone back days in this case
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Apparently, PeopleSmart is refunding all of my money(I have not yet received their check.) I still do not think they should employ tricky methods of getting customers to sign up for membershipsIf they want to sell people a 7-day trial period, leave it at thatIf the customer wants to sign up for a yearly membership (I did not) let them do so separatelyThank you, *** ***

Initial Business Response /* (1000, 5, 2014/04/10) */
Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and electronic correspondenceOut of courtesy, the customer's account has been cancelled for receipt number
XXXXXXXXX
Our Satisfaction Guarantee is clearly stated on our website and all the customer would have needed to do was to email us, use the contact form in their member area, or call us directly for assistance

Initial Business Response /* (1000, 5, 2014/06/17) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priorityOn 06/12/we received contact to cancel the membership and there will be no further chargesIf there is any other way we can assist them, they are
welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/03/20) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 02/19/We apologize but the charge was for the Background report that was purchasedReports are not free during the trialOut of courtesy, the customer's refund has been processed for receipt number XXXXXXXXX for the amount of $This refund will process through our order processing system immediatelyIf there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2014/03/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/05/01) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email...

the customer received on 04/01/2014. The customer's original purchase was for a $19.95 Unlimited Phone + Work + Contact + Criminal Search Access Memberwship which included a single report on the individual they searched for, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $79.80. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 8, 2014/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate their timely response and resolution. I am completely satisfied. Thank you.

Initial Business Response /* (1000, 5, 2015/04/18) */
Peoplesmart takes privacy seriously and is happy to complete all opt-out requests. The customer contacted us with the request of having their information removed on 4/15/2015.
We have identified an engineering issue that may impact...

the timeframe in which customer information gets suppressed from our websites.
Typically this process takes up to 72 hours on Peoplesmart, and up to 14 days for our affiliates. We apologize for any inconvenience and appreciate the patience of our customers as we work diligently to ensure all opt-out requests are handled completely and in a timely manner.
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While they did remove it from the multiple sites they were advertising on - I am not okay with the fact it had been removed awhile ago from the main site but then kept on to advertise on multiple sites. I want to make sure that it will never be used for their multiple advertising sites again. Also for the sake of others their Optout policy should opt people out of their multiple ads exposing people's information - not just their own website.
Final Business Response /* (4000, 9, 2015/04/28) */
Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry.
The customers information has already been removed from our family of websites.
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

Initial Business Response /* (1000, 10, 2014/04/02) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email...

the customer received on 3/23/2014. The customer's original purchase was for a $19.95 Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 03/30/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 12, 2014/04/09) */
My apologies. The merchant emailed that they decided to refund the payment; this has been done and I genuinely
believed that the Revdex.com was notified.
Thanks for your assistance in this matter,
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/06/25) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email...

the customer received on March 18, 2014. The customer's original purchase was for a $0.95 Phone Report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX in the amounts of $19.95 for March, April, May, and June. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2014/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/05/07) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email...

the customer received on 04/29/2014. The customer's original purchase was for a $23.40 12 month membership; which is the reason they were charged. On 05/07/2014, PeopleSmart received notice from PayPal that the transaction in question for $23.40 had been disputed. At that time, the funds for the customer order were reclaimed by PayPal and retracted from PeopleSmart. Regrettably, once these funds are reclaimed by PayPal, PeopleSmart is unable to issue a refundthe funds for the customer order are no longer in our possession. As customer elected to dispute the payment with PayPal, the refund was processed in accordance with PayPal's terms. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2014/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Once the refund has been issued, I am satisfied. But a few comments. PeopleSmart huh? Terms on their site huh? yeah right. Where is the email receipt saying that I supposedly signed up for a subscription fro Peoplesmart or emailfinder.com or God knows how many other sites they are fraudulently operating under? These people ought to be shut down. Thank you Revdex.com for you assistance. It is wonderful to have an overarching authority to turn to who actually looks into problems like this.

Initial Business Response /* (1000, 5, 2014/09/11) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 8/30/14. We apologize that the report did not include the information the customer had been expecting. In an attempt to maintain excellent customer service and reconcile this matter we had already processed a full refund for receipt number XXXXXXXXX for the amount of $19.95 when they contacted our service center directly on 9/9/14. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2014/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/02/09) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 10/28/14. The customer's original purchase was for our Unlimited Work + Phone Search Access Membership as well as a $0.95 phone report on PeopleSmart.com. In an effort to reconcile this matter and satisfy the customer's request, a refund has been processed for the remainder of the 1/5/15 charge in the amount of $14.16 and two refunds of $19.95 for the November and December 2014 charges for receipt number XXXXXXXXX. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for refunding the full amounts!
~ [redacted]

Initial Business Response /* (1000, 13, 2014/06/13) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email...

the customer received on 04/15/2013. The customer's original purchase was for a $0.95 COntact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we have refunded the past 120 days worth of charges. The customer's refund request has been processed for receipt number XXXXXXXXX for the total amount of $79.80. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 15, 2014/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their technique for gaining customers is a dishonest method to trick people into becoming subscribers. It is one that I should have been more careful in participating. However, why should I be held to pay for a company's devious methods in obtaining sales. This practice should be outlawed. At least a warning should be sent to prospective customers. I expect to be fully re-imbursed
[redacted]
Final Business Response /* (4000, 17, 2014/06/17) */
Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchase. The customer has received a courtesy refund and if there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Final Consumer Response /* (4200, 21, 2014/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept a token credit. I did not give them permission to make charges to my credit card. They use methods to gain your confidence and then, without your permission, bill your credit card, as if you did order the service. I never used or where aware of the service. They did not send any notices to me. My negligence was in not discovering the charges being made to my credit card until many months went by.

Initial Business Response /* (1000, 5, 2014/11/10) */
Thank you for contacting PeopleVerified.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence including the confirmation email that the...

customer received on 10/10/14.
On 10/10/14 the customer purchased a background report for $19.99 along with a 7-day trial period to PeopleVerified anda 7-day trial to IdentitySmart. The purchases were itemized on the checkout screen prior to payment. The trials were not cancelled which led to monthly memberships for both PeopleVerified and IdentitySmart.
We were contacted on 11/7/14 and both memberships were cancelled per the customer's request. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.