Inflection

I used their website https[redacted] to search a random number that constantly calls my phone. the site said that it had all of the information of the number but I would have to join and pay a small fee to get the info. after I had finished signing up it did a search for the same number and they now have no info for the same number they said they did before I had payed for the access...false advertising. now there seems to be no possible way to Cancel my account in the settings options on the site or atleast be able to remove my credit card information from my profile. summar is that it has an overall sketchy vibe considering I am unable to cancel my account / membership or delete my credit card and it uses false claims to trick people into paying to become a member. I would not suggest this website by inflection to anyone.

Initial Business Response /* (1000, 5, 2015/05/05) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 4/7/15. The customer's original purchase was for our Monthly Unlimited Work + Phone Search Access membership which had a 7 day free trial period on PeopleSmart.com. In an effort to reconcile this matter and satisfy the customer's request, a refund has been processed for the 4/15/15 charge in the amount of $19.95 for receipt number XXXXXXXXX. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business is willing to give refund to me.

Initial Business Response /* (1000, 5, 2014/06/12) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email...

the customer received on 12/07/2012. The customer's original purchase was for a $0.95 Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a refund once they contacted our service center directly on 04/03/2014. Four refunds of $19.95 were issued. We apologize but as outlined in our Terms of Service we're unable to refund charges more than 60 days old. At that time we went back 120 days out of courtesy but no further refunds will be issued. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
PeopleSmart billed $339.15 for services not provided!!!! PeopleSmart can easily verify that I have never been back to the website and never used the services. Obviously judging by the very large number of complaints on Revdex.com and other websites PeopleSmart lure people with the trial period then conveniently don't cancel the membership and continue to bill. Most people that have numerous transaction don't pay attention to these small transactions and peoplesmart get away with billing thousands without providing anything in terms of service.
Final Business Response /* (4000, 9, 2014/06/25) */
Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchase. The customer has received a courtesy refund and if there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Final Consumer Response /* (4200, 11, 2014/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
PeopleSmart is consistently avoiding the point that I had cancelled my membership within the 7 day trial. And continued to bill me even though I have never been back to the website. A very sneaky approach to making money but I guess that why there are so many complaints on Revdex.com and others against PeopleSmart.

Initial Business Response /* (1000, 5, 2014/08/05) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email...

the customer received on 07/27/2014. The customer's original purchase was for a Free Background Report which included a single report on the individual they searched for and a 7-day free trial for People Smart's Unlimited Phone + Work + Contact + Criminal membership. The customer contacted us on 7/30/2014 and the membership was cancelled. The membership was not cancelled within the 7-Day trial so the customer was billed for the first month at $19.95.

Initial Business Response /* (1000, 5, 2014/09/16) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 12/1/13. The customer's original purchase was for a $0.95 Phone report which included a single report on the individual they searched for and 7-day free trials on PeopleSmart and IdenitySmart.
We apologize but as outlined in our Terms of Use we're unable to refund charges more than 60 days old.
2.2 If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium Content. You may also request a refund by emailing [redacted]@peoplesmart.com or by calling X-XXX-XXX-XXXX. All refunds will be made to your original method of payment for the transaction. All sales are final after 60 days
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One attempt was made to cancel the service, which was believed to have been successful. But the deviant nature of the hook and sinker system PeopleSmart employs to "maintain" its "customer base" hinges on quiet low level recurring charges on the customer's credit card and a sneaky way to not cancel the entire "membership" after the trial period is over, merely parts of it. There is zero evidence that the "customer" who was hooked this way ever used the "membership", which further supports this claimant's position that she meant to have the "service" cancelled immediately after the one unsuccessful attempt to "locate" a person was made. This complaint was lodged to warn other unsuspecting "trial members" that "membership" status will "accidentally" carry on long after the "trial member" thinks they've "cancelled" on what follows the "trial". Claimant recognizes that PeopleSmart is refusing to issue a refund for a service it offers but was not asked to perform. Claimant believes that this represents a form of malpractice.

Final Business Response /* (4000, 9, 2014/09/25) */
Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry.
We apologize that we could not come to a mutual conclusion with the customer on this issue. We have issued refunds up to the maximum of 120 days which is double of what our Terms of Use state and is the maximum our company allows.
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Final Consumer Response /* (2000, 11, 2014/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Gratitude to the Revdex.com bureau for addressing this complaint, however "small" the grievance may be, it was/is important to us that there be a place where people can expresse their positive or negative experiences with local businesses. In this case, and in our eyes, Peoplesmart remains a greasy parasite which attaches itself to the underbelly of its subjects for however long the ride lasts. Refunds ought to be "true" refunds, and the fact that the company continues to [redacted] foot around the "refund" issue by invoking an arbitrarily set statute of limitation illustrates the point perfectly.

Initial Business Response /* (1000, 5, 2014/04/10) */
The customer's trial membership has been cancelled effective 04/11/2014.
To conduct a search, log onto the site using your Username and Password [redacted] select the type of search you would like to conduct from the middle "search" tab at...

the top of the page. You'll know that you are logged in when you see "Welcome" and your name at the top right hand corner of the Home page.
Sign in to your PeopleSmart account and select the Search Tab at the top of the screen to begin your search.
Select the Criminal Records search when you want to search for an individual's criminal records
With your membership you will be able to perform basic People Searches which will return matches for your search criteria. From those matches by selecting the "That's the One" button you will be able to view the address and phone number if available for that contact. Landline Phone searches and Email searches are also included in the membership. The Reverse Address search will return a list of names that have an association to the address searched and you can also click on the "That's the One" button and view the address and phone number if available for the contact.
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response in no way addresses the complaint. The complaint is that PeopleSmart advertising promises criminal background reports as part of the free trial. It is only after signing up for an account and providing credit card information that you discover that the free trial does not include criminal background reports. It only includes criminal background searches.
This is a very important distinction, because PeopleSmart narrowly defines a "search" and a "report." A search means that you can enter someone's information and they will search their databases. However, you cannot see the results of that search unless you also order a report. In other words, searches are essentially worthless because you have no access to the results. The only real thing of value are the reports because they actually tell you information about the person in question.
In their advertising, PeopleSmart promised Criminal History REPORTS in their free trial, not merely Criminal History SEARCHES. However, once you accept their free trial, you discover that contrary to their promise, the reports are not included. Rather, they are an additional fee.
This is illegal.
The response giving above merely describes the process of performing a search and is an complete non-response to the complaint.
Final Business Response /* (4000, 9, 2014/04/24) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/05/2014. Premium Reports are not included with our basic membership, as stated in the offer terms during the checkout process. A Contact Report, Reverse Phone Report, Work Information Report, or Background Report is only available for individual purchase. We apologize for the misunderstanding as to the membership package that was ordered.
Final Consumer Response /* (4200, 11, 2014/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, this is canned corporate speak that does not address my main issue. Clearly, the criminal background reports are not included in trial membership. That is not in dispute.
The claim here is for DECEPTIVE ADVERTISING!!!
I wish there was a way to attach a copy of the ad that PeopleSmart sent. It would help clarify this situation a lot. It clearly states IN THE AD that the trail membership DOES INCLUDE the criminal background reports.
THIS STATEMENT IS INTENTIONALLY MISLEADING TO ENTICE PEOPLE TO SIGN UP FOR THE TRIAL MEMBERSHIP.
It is only after signing up for the trail membership that one discovers that criminal background reports are part of the premium package and not the trial membership.
Let me state this clearly again:
- The fact that the criminal background reports are not included in the trial membership is NOT IN DISPUTE! So, please do not include any future statements to this effect.
- The complaint is that your AD CLEARLY STATED that the criminal background records ARE INCLUDED in the trial, when, in fact, they are not. This is DECEPTIVE ADVERTISING and is illegal.
PLEASE DO NOT RESPOND AGAIN THAT I AM JUST CONFUSED ABOUT WHAT IS SUPPOSED TO BE INCLUDED IN THE TRIAL MEMBERSHIP. I HAVE NO CONFUSION AT ALL AROUND THIS. I CLEARLY KNOW WHAT IS INCLUDED IN EACH SUBSCRIPTION AND I ALSO CLEARLY KNOW WHAT YOUR AD PROMISES TO INCLUDE.
I have two doctorate degrees and my wife is an attorney. We have looked at this ad closely and there is no confusion whatsoever as to what is promised in the ad.
I am also very persistent. The longer you respond with meaningless corporate speak that does not address the complaint, the more this situation is going to escalate.

Initial Business Response /* (1000, 5, 2014/11/21) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 6/7/12. The customer's original purchase was for an Annual Unlimited Annual Search Access Membership that had a 7-day free trial on PeopleSmart.
In researching the request we've found the customer was charged on 6/14/12 and annually thereafter until cancelled. A reminder notification was emailed to the customer's email address of record on 5/16/13 and 5/16/14 to advise the membership was still active and would bill again on 6/14 each year if left active.
We apologize but as outlined in our Terms of Use we're unable to refund charges more than 60 days old.
2.2 If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium Content. You may also request a refund by emailing [redacted]@peoplesmart.com or by calling X-XXX-XXX-XXXX. All refunds will be made to your original method of payment for the transaction. All sales are final after 60 days
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2015/02/02) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 9/25/2014. The customer's original purchase was for a 7 day free trial which included a free report on the individual searched. We do not show that there had been a request to cancel the free trial, so it went into a monthly billing cycle on 10/3/2014. In an attempt to maintain excellent customer service and reconcile this matter, we have issued two additional refunds of $19.95 for all charges that occurred within the last 120 days. In our terms of use, we state that all sales are final after 60 days, so we do not typically refund beyond that time frame. However, we have made an exception in this case. If there is any other way we can assist the customer, she is welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2014/04/10) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email...

the customer received on 04/04/2014. The customer's original purchase was for a $19.95 Membership, which is the reason they were charged. Out of courtesy, we had processed the remaining of $2.66 for the full amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2014/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept them honoring my full refund which is all I asked in the beginning explaining there data base was invalid when I ran my own information first.

Initial Business Response /* (1000, 5, 2014/02/07) */
Thank you for contacting [redacted]. We apologize that your report did not include information you had been expecting. We have reviewed the report that you ordered and determined that it meets our standards for data integrity and...

completeness.
The information that we provided was based on the search details that you provided. We conducted an extensive search of all databases for the information you requested and presented the most up-to-date available results. Although this information is accurate and complete to the best of our knowledge, we cannot provide a warranty for this information.
We have reviewed our records, and it looks as though the transaction in question has been disputed and the funds for your order were reclaimed by PayPal on 2/05/14.  Regrettably, once these funds are reclaimed we are unable to issue a refund-the funds for your order are no longer in our possession.
You may wish to contact PayPal with any other questions you have concerning their dispute process or the handling of your request.
Also, we respect privacy. That is why we have an Opt-Out process built into our website. You can go to the address below to initiate the process.
[redacted]
If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/02/21) */
[redacted]
Thank you for your response. I have cut and pasted a copy of an email from Paypal [redacted] below this email. As I previously stated, I had filed a complaint with them. They have completed their investigation which has resulted in their agreeing with my assessment of Peoplesmart's service. They have refunded my money. So that matter has been resolved.

I read Peoplesmart's response to my complaint. It is a somewhat ludicrous response. As I stated in my original complaint, I paid $40 for all information about me at my address, which I own, where I have lived for over 20 years. I am listed in the [redacted] court records for this county (for civil cases) which link to my address. All of this should have been provided for the $40 and was listed as being provided. (I attached a screenshot of that with something as simple as the address on the ad titled photo2)
Once I paid and received the name attached to the phone number i.e. my name, there was another link to follow which correlated to a list where my name and age
was displayed. Incidentally there was also a false alias displaying for me that appears only on credit checks since it is linked to my husbands name which I never assumed. it appears in my fico score backgrounds in that manner but no place else, so I wondered where they obtained it and why it was linked to my name and age. For the $40, I just followed the links and clicked on the right one. I attached a screenshot for the selection of my name that appeared after I paid the $40 (titled peoplesmart)
and the screenshot that followed that asking for payment for that information titled 2nd payment request). You can see it clearly has two names on it and states to "add to cart".
For obvious reasons, I still wish to have access to all information that these people have about me for my review and then have it deleted from their system. Since that was my purpose in starting this entire process, I would like to have them honor that.
In this day of identity theft I am certain that you can understand why someone would want to check all of this out. I thank you for taking the time to review this. As an aside all of the personal identifying information in this complaint does not appear on the website, correct?
Thank you,
[redacted]

Below is a copy of the email that I receeived from Paypal. The funds have been returned to my credit card.
----------------------------------------------------------------------
[redacted]
----------------------------------------------------------------------
Dear [redacted],
We have concluded our investigation into your case and have decided in your
favor.
We were able to recover $39.95 USD and this amount has been credited to
you. Please allow five business days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
recover the balance from the seller.
If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges.
-----------------------------------
Transaction Details
-----------------------------------
Seller's Name: [redacted]
Seller's Email: [redacted]
Seller's Transaction ID: [redacted]
Transaction Date: [redacted]
Transaction Amount:[redacted]
Invoice ID:[redacted]
Your Transaction ID: [redacted]
Case Number:[redacted]
Buyer's Transaction ID: [redacted]
Final Business Response /* (4000, 9, 2014/02/26) */
Thank you for your response. Unfortunately since the report was refunded we would not provide the information that is being requested. The report is deleted once a dispute is filed. Another search company would need to be used to receive the requested information.
Final Consumer Response /* (4200, 11, 2014/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]

I see that filing this complaint has left me in a precarious position vis a vis my personal information. More than anyone I know how companies like this perpetuate ID theft and assist others in this same crime. I have helped many in recovering their identities and bringing the true criminals to justice. However, I am way too old to have to recover mine. Despite the warnings, this complaint needed too much personal identifying information to convey the details since it pertained to an company that trades in personal identifying information. It would have been impossible to file this complaint without explaining it in the manner in which I did.
In my opinion, Peoplesmart has thought this a joke from the beginning and continues to do so. They have nothing but stock answers, disrespect and contempt for the complaint. So I have given this a great deal of thought. I would like to completely withdraw my complaint. I do not want to run the risk of having any of this complaint which contains so much sensitive data, posted online.
In turning to you, I felt that a company listed with Revdex.com would be more respectful of your system but that is not the case here. I had asked for a refund. Peoplesmart has just blown off Revdex.com by saying that they were no longer in possession of the funds, PayPal was! Of course once you purchase something, a credit card or PayPal always has possession of the funds. But does that excuse the fact that the original product the company provided was wrong, inaccurate, corrupt or they just failed completely to provide the consumer with a product? PayPal took my information, conducted an investigation and refunded my money.
My entire reason in purchasing this information from Peoplesmart was to check out what they had so that I could protect myself. Through this Revdex.com system, it would appear that I have made myself more vulnerable for no reason.
Therefore, if I could withdraw the complaint, I would like to do so. I cannot imagine that Peoplesmart will have a problem with my request to withdraw this complaint!

Thank you for your time
[redacted]

Initial Business Response /* (1000, 8, 2014/06/07) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email...

the customer received on 5/07/2014. The customer's original purchase was for a $0.49 Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had processed the remaining of $1.93 for the full amount of $14.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 10, 2014/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have now refunded in full - I shouldn't have had to go to the extreme of contacting the Revdex.com for good customer service. It appears they are only going to give good service if they are "caught."

Initial Business Response /* (1000, 10, 2014/02/06) */
Thank you for contacting FreePhoneTracer. After researching your account we see that you signed up for a 7-day Free Trial membership to FreePhoneTracer and 7-day Free Trial subscription to IdentitySmart. You canceled your subscription to...

FreePhoneTracer on 1/21/13; however, you did not cancel your subscription to IdentitySmart. As such, the membership billed when the trial expired after 7 days, since there was no cancellation of the membership. I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase.
We have canceled your membership to IdentitySmart and issued a refund on 2/4/14, for the amount of $14.95 which has been processed for receipt number XXXXXXXXX. Please allow at least 3-5 business days for your financial institution to receive the funds.
If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2014/07/01) */
Hello [redacted],
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the...

confirmation email the customer received on 5/5/2014. The customer's original purchase was for a $.95 Contact Report which included a single report on the individual they searched for and a 7-day free trial for People Smart's Monthly membership. We provided three simple methods to cancel a trial membership, including calling us directly, emailing us at [redacted]@peoplesmart.com, or by using the contact form on the website. The trial was never canceled within the seven day trial period, which is why the customer was billed accordingly.
Per our records, the customer has already called our Member Services Center, and spoke with a service agent who promptly refunded the charges to them on 6/26/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Kind regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If there was any section to cancel what they refer to as membership, it was in fine print and not readable to me. The fact remains that I had to contact them twice before I got any result. Their customer service is not their priority. Like many businesses, they only hope that the recipient of their charges does not check their monthly billings. Thank you for your response to my complaint.
Final Business Response /* (4000, 9, 2014/07/15) */
Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchase. The customer has received a full refund and if there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Final Consumer Response /* (2000, 11, 2014/07/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/06/25) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email...

the customer received on 4/8/2014. The customer's original purchase was for a $0.95 Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a partial refund once they contacted our service center directly on 06/21/2014 for $16.63. On 6/22/2014 we issued the remaining amount of $3.32. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2014/12/26) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 5/5/14. The customer's original purchase was for a $0.95 basic public records report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. The customer's has already contacted PayPal and requested charge backs that were done for two refunds of $19.95 when they were contacted on 12/21/14.
We apologize but as outlined in our Terms of Use we're unable to refund charges more than 60 days old.
2.2 If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium Content. You may also request a refund by emailing [redacted]@peoplesmart.com or by calling X-XXX-XXX-XXXX. All refunds will be made to your original method of payment for the transaction. All sales are final after 60 days
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2015/04/15) */
Thank you for contacting Inflection. We take privacy concerns very seriously which is why we have an Opt-Out process built into our website. We have removed this individual's information from the search results on our website. The...

customer will need to delete the Internet browser's cookies and cache to make sure that stored information on the computer is not loaded when they return to the site. If the customer has any further questions, we can be reached at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2014/12/18) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 12/07/2014. The customer's original purchase was for a $0.95 contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter we had already processed a full refund once they contacted our service center directly on 12/16/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2014/04/12) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email...

the customer received on 03/27/2014. The customer's original purchase was for a 7-day free IdentitySmart trial on PeopleSmart, which is the reason they were charged $14.95. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $14.95 If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2014/04/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/09/03) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 4/4/14. The customer's original purchase was for a Free Background report which included a single report on the individual they searched for a 7-day free trial on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for the 6/4/14, 7/4/14, and 8/4/14 charges of $19.95 each. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 12, 2014/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/03/03) */
Thank you for contacting PeopleSmart.com. The $4.95 and $7.95 memberships that were offered to the customer are new options given to customers that call in to discuss their service with us. The discounted memberships offered by the...

member service representative are different than what the customer had previously purchased as it includes only certain search capabilities where as the customers original membership provided access to all available searches.
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.