Inflection

Initial Business Response /* (1000, 5, 2014/06/04) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We...

apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 10, 2014/08/29) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 7/24/14. The customer's original purchase was for a $0.95 Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 13, 2014/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/05/02) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We...

apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail address provided did not help locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The count was with PeopleSmart and the e-mail address is [redacted]@yahoo.com. The account should be under [redacted] or B E [redacted]. Please try again to locate the account.
Final Business Response /* (4000, 9, 2014/05/14) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/29/2014. The customer's original purchase was for a $19.95 Unlimited Phone + Work + Contact + Criminal Search Access membership which included a single report on the individual they searched for, which is the reason they were charged. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 04/30/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 10, 2014/10/22) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid our clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 9/11/14 The customer's original purchase was for a free background report with the purchase of a PeopleSmart Search membership as well as our IdentitySmart membership. On 9/11/14 only the PeopleSmart membership was cancelled, the IdentitySmart membership was left active. In an attempt to maintain excellent customer service and reconcile this matter we have already processed a full refund of the IdentitySmart membership once they contacted our service center directly on 10/18/14.
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2016/02/08) */
Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer...

received on 4/20/2015. The customer's original purchase was for an unlimited search membership which renews every 3 months. The membership was never canceled, so it continued to renew until the customer contacted us on 2/1/2016. We promptly canceled the membership and issued a refund for $59.85 for the most recent charge.
We do have a policy stated in our Terms of Use that all sales are final after 60 days. However, we have made an exception in this case and issued an additional refund for $59.85. In total, we have issued two refunds for all charges which occurred within the last 120 days. If there is any other way we can assist the customer, we can be reached at [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/02/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I acknowledge receipt of the refunds issued; however, their claim that their terms are clearly laid out and that I never cancelled the subscription are false.
Final Business Response /* (4000, 9, 2016/02/17) */
We do apologize for any inconvenience this has caused the customer. Our records do not indicate that there was a cancellation on this account prior to the customer contacting us on 2/1/2016. We only show that the customer did log into the account on 9/21/2015 but no action was taken to cancel. As a safeguard, we do list our phone number on the credit card statement with each charge. If a charge is spotted and our service unwanted, we hope our customers will contact us immediately to prevent further billing. Had the customer contacted us sooner, we would have been able to prevent the membership from renewing. However, we do understand that sometimes a charge can be overlooked which is why we have issued refunds past our refund policy.
Final Consumer Response /* (2000, 11, 2016/02/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/04) */
Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer...

received on 9/17/2014. The customer's original purchase was for a 7 day free trial of an unlimited search membership and a 7 day free trial of IdentitySmart. The customer canceled the unlimited search membership online on 9/22/2014. However, the IdentitySmart membership was not canceled and remained active. We do list our phone number every month on the credit card statement. We did not hear from the customer until 12/28/2015 at which time we immediately canceled the membership and issued a refund for $19.95 for the most recent charge. Had we been contacted sooner, we would have been able to prevent any further billing.
In an effort to reconcile this matter and satisfy the customer's request, three more refunds have been issued for $19.95. In our Terms of Use, we state that all sales are final after 60 days. In this case, we have extended our refund policy to include all charged which have occurred within the last 120 days. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2015/01/13) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 10/9/14. The customer's original purchase was for a Free Background report which included a single report on the individual they searched for and a PeopleSmart Search Access membership. In an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for three refunds in the amount of $19.95 each totaling $59.85. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2015/01/09) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 8/20/14. The customer's original purchase was for a $0.49 Phone Report which included a single report on the individual they searched for and a 7-day free trial for a PeopleSmarts Unlimited Phone Search Access membership. We provided three different methods to cancel a trial membership including: calling us directly, emailing us at [redacted]@peoplesmart.com, or by using the contact form on the website. The trial was never canceled within the seven day trial period, which is why the customer was billed accordingly.
After reviewing this account we see the customer has already contacted PayPal and was issued 4 refunds of $19.95 on 12/15/14. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2015/08/19) */
Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer...

received on 10/13/14. We apologize for any inconvenience this situation may have caused and we have addressed the lack of service you experienced. The customer's original purchase was for Monthly Unlimited Search Access Membership on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter, we processed a full refund totaling $219.45 for all of the charges. The refunds will process through our system immediately individually. However, your financial institution may require up to 7 days of additional processing time before they are reflected in your account balance. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/02/16) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 4/8/13. The customer's original purchase was for a 7-day free trial for PeopleSmart and a 7-day free trial for IdentitySmart. Both memberships would automatically renew on a monthly basis until cancelled. In an effort to reconcile this matter and satisfy the customer's request, we have already processed full refunds of all charges in the last 120 days as they contacted our service center directly. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this "attempt" at a resolution. The only acceptable offer will be a full refund for all months billed. I was not notified of these charges. The fact that their phone representative was able to refund so easily the 120 days shows that this is a common problem and MANY MANY people are unaware that they are being billed for services that they are not receiving. I believe that the Revdex.com should investigate this further and shut down this unethical and fraudulent company.
Final Business Response /* (4000, 9, 2015/02/24) */
Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry.
We have an "All sales are final after 60 days" policy per our terms of use; however, we have gone back 120 days in this case.
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.
Final Consumer Response /* (4200, 11, 2015/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, I did not sign up for a monthly membership. I will not be satisfied until I receive a full refund. This is fraud.

Initial Business Response /* (1000, 5, 2014/12/15) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence. Our website was abandoned during the...

account set up which is why the finalization email was sent to the customer. We were contacted via email on 11/25/14 of which we did respond to the customer the same day asking for a little more information to resolve the issue, and we received no response.
The customer's original purchase was for a free background report which included a single report on the individual they searched for and a search access membership on PeopleSmart as well as a 7-day free trial for IdentitySmart. In an attempt to maintain excellent customer service and reconcile this matter, we processed the remaining amounts of $3.86 and $10.64. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2015/03/19) */
Thank you for contacting PeopleSmart. Customer service is our top priority. We apologize that the report did not include the information the customer had been expecting. In an effort to reconcile this matter and satisfy the customer's...

request, the customer's refund has been processed for the 3/19/15 charge in the amount of $29.95 for receipt number XXXXXXXXX. This refund will process through our order processing system immediately. In addition we have processed 4 refunds in the amount of $19.95 each, totaling $79.80 on 3/16/15. Typically we only refund up to 60 days, however we have refunded up to 120 days.
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is just another internet company that tries deceptive methods to sell a customer a self renewing contract without their knowledge. While they have offered an amount of money as a refund, it is nowhere near what I have paid in the past year. Therefore they still stand to make money and will continue these practices. They told me it is not their "policy" to refund anything over 120 days. Very profitable policy.
I have not accessed the site for any other "searches" since my initial search, as I was believing that I had no further access. Further, the site was not able to provide even the most basic of information on this individual. They showed he had a fishing license, but no law license, no criminal charge and the subsequent censure by the Michigan Bar. All of the information was a matter of public record, yet not provided by the company.
These kinds of companies thrive because they lock people in and turn incredible profits. I only want the 11 months refunded and am happy to pay for what I ordered, 1 month of PeopleSmart.
Final Business Response /* (4000, 9, 2015/03/30) */
Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry.
Our terms are laid out clearly on our website including the explanation of memberships being on auto renewal. This is also clearly stated at the bottom of the purchase confirmation.
The customer has been refunded all charges up to 120 days which is double the 60 days that is stated in our terms of use.
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.
Final Consumer Response /* (4200, 11, 2015/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
PeopleSmart offers partial refunds citing "company policy". It can easily afford partial refunds after hiding charges in unclear language and webiste layout. I personally have a policy to pay for what I purchased, but not be a victim of deception.
Additionally, the product (public information) was a completely empty promise. Easily available information was not provided in the report. Also, even with being charged for 8 months of "service", they had to take steps to let me access the original report that showed the subject had a fishing license, but not the criminal charges against him.
This company's real policy is to extract automatic charges from as many customers as possible and provide the minimal effort and hide behind disclaimers.

Initial Business Response /* (1000, 5, 2014/04/12) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email...

the customer received on 03/12/2014. The customer's original purchase was for a $0.95 Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. On 03/20/2014, As customer elected to make the payment through PayPal, the refund was processed in accordance with PayPal's terms. The customer will want to check refund status on PayPal. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Peoplesmart owes me $19.95, not Paypal.......
Peoplesmart does not make it clear to a person they is signing up for 1 year of continued service beyond the 7-day (@ $.95) at a monthly charge of $19.95/mo........
I've already received my money from another similar company with no problem (I was looking for the email address of my son).........
Final Business Response /* (4000, 9, 2014/04/23) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 03/12/2014.
The customer's original purchase was for a 0.95 Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. On 03/20/2014 PeopleSmart issued a refund through PayPal, the method of payment provided by the customer, for the $19.95 that had been disputed. At that time, the funds for the customer order were reclaimed by PayPal and retracted from PeopleSmart. Regrettably, once these funds are reclaimed by PayPal, PeopleSmart is unable to issue a refundthe funds for the customer order are no longer in our possession.
As customer elected to make the payment with PayPal, the refund was processed in accordance with PayPal's terms. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2014/06/04) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email...

the customer received on 5/31/2014. The customer's original purchase was for a Free Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. The trial was cancelled within the 7 days so we will not charge for the membership. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2014/06/04) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email...

the customer received on 5/26/2014. The customer's original purchase was for a Free Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 6/02/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2015/02/04) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 10/3/2014. The customer's original purchase was for a $.95 phone report which included a single report on the phone number they searched for and a 7-day free trial on PeopleSmart as well as a 7-day free trial on IdentitySmart. We do show the customer canceled the PeopleSmart trial membership on 10/3/2014 however the Identity Smart membership was not canceled at that time. In an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for a total of 4 refunds of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2014/12/18) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the...

customer received on 11/04/2014. The customer's original purchase was for a free background report which included a monthly recurring membership on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter, we have processed a refund for receipt number XXXXXXXXX for the amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2014/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
In the business response there is no mention of further billing or the cancellation of my "subscription" I'd like to know that I won't be billed in the future.

Initial Business Response /* (1000, 5, 2014/03/14) */
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email...

the customer received on 05/27/2013. The customer's original purchase was for a $19.95 Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart and IdentitySmart, which is the reason they were charged. The IdentitySmart was cancelled, per the confirmation that was included but the PeopleSmart was not. Out of courtesy, we had already processed a refund of $79.80 for the past 4 months once they contacted our service center directly on 03/08/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2015/01/07) */
Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and electronic correspondence. We have processed the membership cancellations...

and issued four refunds in the amounts of $19.95 each totaling $79.80. On 3/11/14 our site was visited and our PeopleSmart Unlimited Work + Contact Search Access Membership and our IdentitySmart Memberships were purchased along with a free background report.
After reviewing this account we see the customer has already called our Member Services Center, and spoke with a service agent who promptly refunded the charges to them on 11/28/14. We have an "All sales are final after 60 days" policy per our terms of service; however, we have gone back 120 days in this case.
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Peoplesmart has failed to provide proof that two memberships existed under my name based upon the documentation they sent to me last month. I requested information from Peoplesmart as proof of purchases from my computer to their system and as stated before, they sent me information pertaining to a person named "[redacted]". Although they have partially refunded me, they still owe me $99.75 because they are unable to provide the proof as requested. Please ask them why they are unable to provide proof of purchases from my computer to their system? This is the answer I am presently seeking?
Thank you.
Final Business Response /* (4000, 12, 2015/02/25) */
Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry.
All charges up to 120 days have been refunded to the customer and copies of all purchase confirmations sent to the customer as well.
If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.
Final Consumer Response /* (4200, 14, 2015/02/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business has failed to send me the definitive documentation as requested. The information I received does not support their claim because it has [redacted] name on it, not mine. The business fraudulently obtained money from me and I want all future customers to beware of this business; perhaps, this can be viewed as a means of helping others.
Thank you for your time and attention to this matter.

Initial Business Response /* (1000, 5, 2014/07/05) */
Hello [redacted],
Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the...

confirmation email the customer received on 12/16/2013. The customer's original purchase was for a $0.95 Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a 4 full refund of $19.95 once they contacted our service center directly on 7/1/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.
Kind regards,
[redacted] B