Inflection

Initial Business Response /* (1000, 5, 2014/06/11) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customersWe
apologize, but with the information provided we're unable to identify the accountWe will need some additional details to be able to locate the customer's accountThe e-mail address provided did not help locate the accountOnce we are able to locate the customer's account in our system we will get right back to you regarding the inquiryThey are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the "acting dumb" responseThis is not about an accountTheir adds are meant to make people think that their search results are free and that they are endorsed by the Revdex.comThis is abundantly clear from their online description of their service as is their deceit once you click on their listing
Final Business Response /* (4000, 9, 2014/06/19) */
We understand that there could be some confusion about our Premium ReportsFreePhoneTracer.com provides free information about phone numbers including issuing location, line type, carrier, and more
To find out the owner's name and address for a cell phone or unlisted number, you'll have to purchase the informationSince cell phones and unlisted numbers aren't public records, they cannot be provided free through our websiteThis is true wherever you go online, not just at our websiteIf you purchased your membership and were under the impression you would get unlimited reports (with mobile phone owner's names) we apologize for the misunderstanding

Initial Business Response /* (1000, 5, 2015/10/14) */
Thank you for contacting PeopleVerifiedCustomer service is our top priority and we do our best to communicate to the customers that the information that we can provide in our reports is information that may be availableUnfortunately,
we cannot guarantee that information will be available for each phone numberWhen this happens, the customer is immediately prompted to either choose credits to run another report free of charge or have the price of the report refundedWe do have a 100% satisfaction guaranteed policy, and if information is not available, we refund immediatelyIn investigating the account, we see that the customer did request a refund for $on 10/12/and it was processed immediately
Because a record of all transactions is necessary, we do not have a way to delete an account from our recordsHowever, the customer had only made a one time purchase and there will be no future obligationIf the customer has any further questions or needs and further assistance, we can be reached at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/07/17) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we appreciate the chance to address this matterIn looking at the Order #XXXXXXXXX a dispute has been initiated with PayPalOnce a dispute is created
with PayPal a refund will be granted when their dispute process is completeThe membership has been cancelled so there will not be charged going furtherIf there are any further questions please contact us at XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/07/30) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 03/10/The customer's original purchase was for a $Public Records report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedWe apologize for any confusion; the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/04/02) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 03/20/The customer's original purchase was for a $Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, we had already processed a full refund once they contacted our service center directly on 04/01/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/02/18) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 02/17/The customer's original purchase was for a free Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged $Out of courtesy, we had already processed a full refund once they contacted our service center directly on 02/17/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Final Consumer Response /* (2000, 10, 2014/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (1000, 7, 2014/02/24) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 02/17/The customer's original purchase was for a free Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged $Out of courtesy, we had already processed a full refund once they contacted our service center directly on 02/17/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/01/13) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 12/2/The customer's original purchase was for a $contact information report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmartIn an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Exactly what I had asked for in a very timely and friendly manner

Initial Business Response /* (1000, 5, 2014/02/07) */
Thank you for contacting FreePhoneTracer.comAfter researching your account we see that you signed up for a 7-day Free Trial membership to FreePhoneTracer.com and 7-day Free Trial subscription to IdentitySmartOn 1/21/you canceled
your subscription to FreePhoneTracer; however, you did not cancel your subscription to IdentitySmartAs such, the membership billed when the trial expired after days, since there was no cancellation of the membershipI do apologize for the misunderstanding as to the membership package that was purchasedThis was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase
On 2/4/we canceled your membership to IdentitySmart and issued a refund for the amount of $which has been processed for receipt number XXXXXXXXXPlease allow at least 3-business days for your financial institution to receive the funds
If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/02/27) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we are more than happy to review this matter for the customerThe information provided is not associated with any of our accountsWe *** need some
additional details to be able to locate the customer's accountTo find an account, we *** need the actual email address used to create the accountAn email confirmation detailing the customers purchase was sent to the email address of record given when the original order was placedThe customer is always welcomed to contact us at their earliest convenience at XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/10/01) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 9/13/The customer's original purchase was for a $Contact Information report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmartIn an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2014/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company closed my account as requested

Initial Business Response /* (1000, 5, 2014/10/07) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 7/21/The customer's original purchase was for a $Contact Information Report which included a single report on the individual they searched for and a 7-day free trial for a PeopleSmarts monthly membershipWe provided three different methods to cancel a trial membership including: calling us directly, emailing us at ***@peoplesmart.com, or by using the contact form on the websiteThe trial was never canceled within the seven day trial period, which is why the customer was billed accordingly
After reviewing this account we see the customer has already called our Member Services Center, and spoke with a service agent and supervisor who promptly refunded the charges to them on 10/3/We have an "All sales are final after days" policy per our terms of service; however, we have gone back days in this caseIf there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 10, 2014/12/18) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 06/14/The customer's original purchase was for a $phone Report which included a single report on the individual they searched for and a 7-day free trial for a PeopleSmart monthly membershipWe provided three different methods to cancel a trial membership including: calling us directly, emailing us at ***@peoplesmart.com, or by using the contact form on the websiteThe trial was never canceled within the seven day trial period, which is why the customer was billed accordingly
After reviewing this account we see the customer has already called our Member Services Center, and spoke with a service agent who promptly refunded four charges to them on 12/14/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/05/07) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 05/01/The customer's original purchase was for a Free Background report which included a single report on the individual they searched for and $monthly membership on PeopleSmart.com, which is the reason they were charged
In researching the request we've found the customer was refunded for charges of $for 03/and 04/on 05/03/We apologize but as outlined in our Terms of Service we're unable to refund charges more than days old
http://my.peoplesmart.com/psp.aspx?_act=terms
"Guarantee
Our Products are backed by a 100% satisfaction guaranteeIf you cannot find the results you are looking for, a support agent will assist you with your searchYou can reach our support department at X-XXX-XXX-XXXXIf no information can be found for the name, email address or phone number you requested with your initial order, you may request and obtain a refund for your purchaseAll sales are final after days."
If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the company's explanation because of the following:
Even during this investigation the company is trying to misrepresent the factsThey say "their investigation revealed that I received two months of refund", but they don't say how this "miracle " happenedAs I mentioned in my complaint in spite of my request they declined any refundHowever my credit card company (American Express) has this policy that they can ask for days of refunds for services under disputeSo the company was forced to refund this and it is not something that did as a good will gesture
The company has not explained the misleading name for the service that they offered to meThe name of the plan is "One month unlimited services"If this is not a advertisement and deception, I don't what is
The company says that they sent me a statement on 5/1/Even though they automatically renewed my "monthly" service for the next months, they didn't send any monthly statementIs it their practice not to send any monthly bill or statement?
I would like them to let us know that if they provided me with any other services other than one time initial background checkThe fact that I used yheir service only once, supports that the service that I hired them for was only a one time serviceI was not aware and I was never told that that I had been enrolled and charged automatically (without my consent) month after month for months
Final Business Response /* (4000, 12, 2014/06/12) */
Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/01/We have resent the original receipt which indicates there will be a monthly charge unless otherwise cancelled
We apologize but as outlined in our Terms of Service we're unable to refund charges more than days old.Out of courtesy we extended the refunds out to days but will go no further
Final Consumer Response /* (3000, 10, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the company's explanation because of the following:
Even during this investigation the company is trying to misrepresent the factsThey say "their investigation revealed that I received two months of refund", but they don't say how this "miracle " happenedAs I mentioned in my complaint in spite of my request they declined any refundHowever my credit card company (American Express) has this policy that they can ask for days of refunds for services under disputeSo the company was forced to refund this and it is not something that did as a good will gesture
The company has not explained the misleading name for the service that they offered to meThe name of the plan is "One month unlimited services"If this is not a advertisement and deception, I don't what is
The company says that they sent me a statement on 5/1/Even though they automatically renewed my "monthly" service for the next months, they didn't send any monthly statementIs it their practice not to send any monthly bill or statement?
I would like them to let us know that if they provided me with any other services other than one time initial background checkThe fact that I used yheir service only once, supports that the service that I hired them for was only a one time serviceI was not aware and I was never told that that I had been enrolled and charged automatically (without my consent) month after month for months

Initial Business Response /* (1000, 8, 2015/04/13) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 10/17/The customer's original purchase was for a phone report which did activate a day trial on PeopleSmart.comIn an effort to reconcile this matter and satisfy the customer's request, a refund has been processed for the 12/25/14, 01/25/and 02/25/charge in the amount of $for receipt number XXXXXXXXXIf there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at PHONE

Initial Business Response /* (1000, 5, 2015/01/21) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 11/4/The customer's original purchase was for a $Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmartIn an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for two refunds of $for the November and December chargesIf there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/10/09) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 06/24/The customer's original purchase was for a $background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmartIn an attempt to maintain excellent customer service and reconcile this matter, we have processed an additional refund for receipt number XXXXXXXXX for the amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2014/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They say that I purchased a background check which included a single report ( which I did not know how to see it and still haven`t) and a 7-day free trialI was charged for months @ #a monthThis is way more than a single background checkThey know I did not go back to people smart for anythingI was there one time and to the best of my knowledge, did not subscribe to anythingThey just kept on charging me for nothingI should have only been billed for the one time use at the mostNOT #REALLY #dollars
Final Business Response /* (4000, 14, 2014/10/23) */
Thank you for contacting PeopleSmart.comWe believe we have adequately addressed the customer's concerns for this inquiry as the terms of their order were laid out clearly on our website and all electronic correspondence, including their confirmation emailThe customer's original purchase was for a $Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmartThe trial was not cancelled which led to a monthly membership being renewedIn an attempt to maintain excellent customer service and reconcile this matter, we processed two separate refunds for receipt number XXXXXXXXXIn researching the request we've found the customer was charged on 08/01/We apologize but as outlined in our Terms of Use we're unable to refund charges more than days oldIf there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Final Consumer Response /* (4200, 16, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They say that I purchased a $background report which included a single report on the individual they searcher for and a 7-day free trial on PeopleSmartWith e-mail conformation
If the e-mail comfirmation would have stated; YOU ARE NOW OBLICATED TO PAY #A MONTH UNTIL YOU CANCEL! I would certainly have cancelled
To me a 7-day free trial, means try it for days if you don`t like it don`t buy itThe dictionary defines it the same way
They also say that the terms are clearly laid out on their websiteAnd the trial was not cancelled
I am years old and never before in my lifetime, have I ever had to " CANCEL " anything that was FREE or said FREE or FREE TRIAL! EVER! This is unamericanNot from the land of the free or the home of the brave
In my opinion, to which I am entitled this is like a communist scamKnifing rip off Surely if there would have been big red letters saying that you have to cancel the trail or you automatically are signing up for forever, or until you cancel your free trial
I wounder how many people did the same thing as I did and do not even know that they are paying $month for nothingHave them e-mail all of their, so called, triers that haven`t cancelled, their free trial`sAnd have them confirm that they know they are in a contract with PeoplrSmart
I did not get a reportI am not a computer wizzardI only have basic computer skills
PeopleSmart knows that I tried to find someone one session on the computer, unsucessfullyI tried several times to do it, I could not make it workAnd I never went back to their websiteEVER, after that one time one the computerI`m sure they can easily check thatAnd know one, knowingly is going to pay $a month for NOTHING, nobody
On their website; they do not say, or ask;lf YOU have or tell you that you have to havegood computer skills to properly use this website

Initial Business Response /* (1000, 5, 2014/06/07) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email
the customer received on 05/11/The customer's original purchase was for a 7-day free trial on PeopleSmartThe trial wasn't cancelled within Days which is the reason they were chargedOut of courtesy, we had already processed a full refund once they contacted our service center directly on 05/23/The customer is requesting us to refund bank feesThey would need to contact their bank in regards to this matterIf there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
called and cancelledif they are not "smart" enough to cancel not my faultYes signed up for 1week trial for $and tried numbers (being my own) and they could come up with NO information on any of the numbers
Final Business Response /* (4000, 9, 2014/06/17) */
Thank you for contacting PeopleSmart.comWe believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchaseWe can not refund for a fee we did not chargeThe customer has received a courtesy refund for the membership and if there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Final Consumer Response /* (4200, 11, 2014/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this is a scam company and warn other not to use itAs soon as they tried an UN-AUTHORIZED debit from my account I immediately complained
They did not have authorization for any payments from my account and as such I was charged for a payment out of an account I was not expecting I was charged NSF feesHad this company NOT done an UN-AUTHORIZED debit, these fees would not have been chargedThus this Company is directly responsible for these fees

Initial Business Response /* (1000, 5, 2015/11/24) */
Thank you for contacting PeopleSmartCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer
received on 11/10/On that date, we were offering a free report with enrollment in a monthly unlimited search membership for $14.95/moThis charge billed immediately on 11/10/There was also enrollment in a day free trial of a membership for IdentitySmartWhen the trial was not canceled within the day trial period, it did go into a monthly billing cycle also for $14.95/mo
We apologize that the report did not include the information the customer had been expectingIn an effort to reconcile this matter and satisfy the customer's request, we have refunded all chargesWe have issued two refunds for $and one refund for $
These refunds will process through our order processing system immediatelyIf the customer needs any further assistance, we can be reached at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/04/10) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customersWe
apologize, but with the information provided we're unable to identify the accountWe will need some additional details to be able to locate the customer's accountThe e-mail address provided did not help locate the accountOnce we are able to locate the customer's account in our system we will get right back to you regarding the inquiryThey are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 8, 2014/04/18) */
The email address that I used was ***@gmail.com
Final Business Response /* (4000, 10, 2014/04/23) */
Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customersWe apologize, but with the information provided we're still unable to identify the accountWe will need some additional details to be able to locate the customer's accountThe e-mail addresses provided did not help locate the accountOnce we are able to locate the customer's account in our system we will get right back to you regarding the inquiryThe customer is invited to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/09/16) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 8/24/The customer's original purchase was for a $Contact Information Report which included a single report on the individual they searched for and 7-day free trials on PeopleSmart and IdenitySmartIn an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for the charges on 9/1/of $each for a total of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX