Instant Checkmate Inc

February 25, 2014
sans-serif;"> 
Revdex.com
4747ViewridgeAve.Suite200 
San Diego CA 92123 
 
 
Re:  Revdex.com
Complaint Case # [redacted]
 
Dear Ms. [redacted],
 
This email is in response to the consumer complaint from Ms. [redacted] dated February 24, 2014, reference number [redacted].
 
Our
records show on January 15, 2014, Ms. [redacted] enrolled
in the Instant Checkmate Trial membership program by entering her personal
information and credit card information. 
In order to complete the enrollment process, Ms.
[redacted] had to check a box to agree to Instant Checkmate’s Terms and
Conditions.  Instant Checkmate’s Terms
and Conditions clearly state the following information:
 
The use of this website
is subject to the following terms of use:
 Standard
Membership Plans
Instant
Checkmate offers three basic membership plans. All membership plans are billed
up front for the entire term selected.
b) $1.00 Trial Membership
If you selected a trial membership, you will be billed $1.00
immediately upon enrollment of the trial. Your 5-day, $1.00 trial will expire
in 5 days. Upon the expiration of the 5-day trial period, you will be
automatically enrolled in a monthly membership and billed $29.63 immediately
and $29.63 every month thereafter, unless you cancel. You may cancel at any
time including during the trial period.
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at ###-###-#### between 5am - 10pm
Pacific Standard Time (7 days a week) to speak with one of our Customer Service
Representatives. Any cancellation request will cancel your upcoming bill.  Our number one goal at Instant Checkmate is
customer satisfaction. If you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (7 days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issue. Refunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction.
We
are sorry to hear that Ms. [redacted] was not
satisfied with our services.  Ms. [redacted] has been provided with a full refund of
$59.26, which is the total amount Instant Checkmate is able to refund. Please
allow 3-7 business days for this amount to be reflected in Ms. [redacted] account balance.  Ms. [redacted]’s
Instant Checkmate account has been cancelled and he will not incur any further
charges.
 
Instant
Checkmate apologizes for any confusion Ms. [redacted] encountered
regarding our policies and billing plan. 
Since Ms. [redacted] has been provided a
full refund and the concerns mentioned in Ms. [redacted]’s
complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the
foregoing, please do not hesitate to contact Customer Support at
###-###-####.
 
 
Sincerely,
 
Customer
Support
Instant
Checkmate

Hello Better Business Burreau,I would appreciate it if you could forward this information to Instant Checkmate. The account is under the e-mail [redacted]@yahoo.com and the account is under P[redacted]. My first 4 digits on my mastercard are [redacted] and the last 4 digits are [redacted].Thank you[redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the type of business that should never receive a good grade from Revdex.com.   A respectable business makes money from their product or service.  This business chooses to make money on the unethical selling of their customers email addresses and then justifies it with the fine print that nobody reads. My complaint will be resolved when their actions no longer fill my inbox with trash.  I only hope the Revdex.com will warn others so they know to patronize another business that shows some integrity.
Regards,
[redacted]

This company just debited my account for the whole year yesterday. I called to cancel the service and they told me that I would not be billed further. I requested a refund, seeing as the payment was just taken, and had not planned on using the service. And they refused. Not very happy. So if you are planning on using this service temporarily, be warned you will not get a refund if you cancel.

March 26, 2014
sans-serif;"> 
Revdex.com
4747 Viewridge Ave. Suite 200 
San Diego CA 92123 
 
 
Re:  Revdex.com
Complaint Case # [redacted]
 
Dear Ms. [redacted]
 
This email is in response to the consumer complaint from Ms. [redacted]  dated March 23, 2014; reference number [redacted].
 
Our
records show that on August 8, 2013, Ms. [redacted] enrolled in the
Instant Checkmate monthly membership program by entering her personal
information and credit card information. 
In order to complete the enrollment process, Ms.
[redacted] had to check a box to
agree to Instant Checkmate’s Terms and Conditions.  Instant Checkmate’s Terms and Conditions
clearly state the following information:
 
The
use of this website is subject to the following terms of use:
 Standard
Membership Plans
Instant
Checkmate offers three basic membership plans. All membership plans are billed
up front for the entire term selected.
For a
standard 1-month membership, you will be billed $22.86 immediately upon purchase
and $22.86 every month thereafter, unless you cancel.  If your payment for a full term is declined
due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at
the rate you selected.
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at 1-866-490-5980 between 5am - 10pm
Pacific Standard Time (7 days a week) to speak with one of our Customer Service
Representatives. Any cancellation request will cancel your upcoming bill.  Our number one goal at Instant Checkmate is
customer satisfaction. If you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (7 days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issue. Refunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction.
We
have no record of cancellation from Ms. [redacted]
until the call she placed on March 23, 2014. We are sorry to hear that Ms. [redacted] was not satisfied with our services. In addition to the four
refunds of $22.86 that have already been processed, Ms.
[redacted] has been honored an
additional refund in the amount of $68.58 ($22.86x3) this makes a total amount
refunded of $160.02. Ms. [redacted]’s Instant Checkmate
account has been cancelled, and she will not incur any further charges.
 
 
 
 
Instant
Checkmate apologizes for any confusion Ms. [redacted] encountered regarding
our policies and billing plan.  She has been provided a full refund and the concerns
mentioned in her complaint have been addressed, we therefore consider this
matter closed.  If you have any questions
regarding the foregoing, please do not hesitate to contact Customer Support at [redacted].
 
 
Sincerely,
 
Customer
Support
Instant
Checkmate

April 17, 2014
sans-serif;">Revdex.com
4747ViewridgeAve.Suite200 
San Diego CA 92123 
Re:  Revdex.com
Complaint Case # [redacted]
Dear Mr. [redacted],
This email is in response to the consumer complaint from Mr. [redacted] dated April 16, 2014; reference number [redacted].
Use of the Instant Checkmate website is subject to the following
Privacy Policy:
Types
of Information Collected
Traffic Data Collected. We may automatically track and collect
the following categories of information when you visit our Site: (1) IP
addresses; (2) domain servers; (3) types of computers accessing the Site; and
(4) types of web browsers used to access the Site (collectively "Traffic
Data"). Traffic Data is anonymous information that does not personally identify
you but is helpful for marketing purposes or for improving your experience on
the Site.
Cookies and web beacons are very small text files that are
stored on your computer when you visit certain web pages. Instant Checkmate
collects information through cookies and web beacons about your web browsing
activities such as the address of the page you are visiting, the address of the
referrer page you previously visited, the time you are viewing the page, your
browsing environment and your display settings. We use cookies and web beacons
on our Site for some of the following purposes:
·        
Understand traffic patterns and the number of visitors to the
Site and other non-Instant Checkmate websites that we partner with;
·        
Understand how you use and interact with the Site;
·        
Improve the Instant Checkmate products and services;
·        
Optimize your experience on our Site;
·        
Provide anonymous individual or aggregate auditing, research,
modeling and reporting for our advertisers and other partners (no personally
identifiable information about you is shared with our advertisers and other
partners as part of these activities);
·        
Store your password so you do not have to re-enter it each time
you visit the Site;
·        
Provide you relevant advertising and content; and
·        
Properly manage our Site.
Please note that some cookies may be placed by a third party
service provider who performs some of these functions for us. Other companies'
use of their cookies is subject to their own privacy policies.
Personal Information Collected. In order for you to access and
purchase products that we offer via the Site, we may require you to provide us
with certain information that personally identifies you ("Personal
Information"). Personal Information may include the following categories
of information: (1) Contact Data (such as your name, mailing address, and
e-mail address); (2) Financial Data (such as your account or credit card
number); and (3) Demographic Data (such as your zip code and age). If you
communicate with us by e-mail, post messages to any of our chat groups, bulletin
boards, or forums, or otherwise complete online forms, surveys, or contest
entries, any information provided in such communication may be collected as
Personal Information.
Uses of
Information Collected
We may use some of your Personal Information to send you
information about our company or our products or services or to contact you
when necessary. We may also share some of your Personal Information with some
of our partners who may use it to contact you about goods and services.
However, under no circumstances will we share your Financial Data with our
partners. We use your Financial Data only to verify your qualifications for
certain products or services and to bill you for products and services. We do
not use your Financial Data for any other purpose.
Sharing
of Personal Information.
We share certain categories of information we collect from you
in the ways described in this Privacy Policy. We may share certain types of
Personal Information with advertisers and other third parties. The other
parties with whom we share the information may want to send you information
about products or services. We do not share your Financial Data with these
third parties. We may share Financial Data with our business partners who
assist us by performing core services (such as hosting, billing, fulfillment,
or data storage and security) related to our operation of the Site. Those
business partners have all agreed to uphold the same standards of security and
confidentiality that we have promised to you in this Privacy Policy, and they
will only use your data to carry out their specific business obligations to
Instant Checkmate. If you do not want us to share your Personal Information
with any third parties, please email us at [redacted] or
select the "opt out" box on our online forms. In addition, we
maintain a procedure for you to review and request changes to your Personal
Information; this procedure is described below.
We may also share Traffic Data with advertisers and other third
parties who may use it for advertising purposes, including to serve targeted
advertising.
If we or some or all of our assets are acquired by another
company, including through a sale in connection with bankruptcy, that company
will possess the information collected by us, and it will assume the rights and
obligations regarding your Personal Information as described in this Privacy
Policy.
We may disclose Personal Information or other data to comply
with law or legal requirements, enforce or apply our Terms of Use and other
agreements, or protect our rights, property, or safety of our users, or others.
Email
Marketing.
By accepting this Privacy Policy and submitting your email
address via the Site, you are expressly consenting to receive e-mail
advertisements from Instant Checkmate, including through Instant Checkmate’s
independent contractors, and from third parties concerning offers and
advertisements unrelated to Instant Checkmate.  To opt-out of receiving
promotional email messages from us, please click on the “Unsubscribe” link
contained at the bottom of each email.
Mr. [redacted] email address [redacted] was
removed from our email marketing list. 
Please allow at least 10 days for the email advertisements to cease.
Instant
Checkmate apologizes for any confusion Mr. Johnston
encountered regarding our policies. 
Since the concerns mentioned in Mr. [redacted] complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing,
please do not hesitate to contact Customer Support at [redacted]
Sincerely,
Customer
Support
Instant
Checkmate

Entered my payment info twice and never received a report! A total scam!!

Dear Ms. [redacted],
This email is in response to the consumer rejection from Mr. [redacted]; reference  #[redacted].
It appears as though Mr. [redacted] did not read our response all the way through. In his rejection, he insists that he still wants a refund. However, in our initial response, we informed Mr. [redacted] that we want to issue him a full refund.
The only problem is that we are unable to locate his account based on the information in his Revdex.com complaint. In order to process the refund, we need Mr. [redacted] to provide the first name, last name, and email address he used to sign up for Instant Checkmate. Once this information is provided, we will be able to move forward with issuing his full refund.
Sincerely,
Customer Support
Instant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. While I understand that the business, InstantCheckmate.com, compiles its information from the "public record," making all of this information readily accessible online to everyone still poses a safety and security (e.g., identity theft) risk. Providing InstantCheckmate.com and its affiliates permanently removes all information referencing me (including variations of my name) from its database, I will consider this satisfactory. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Sincerely,
[redacted]

pre-wrap;">Dear Ms. [redacted]
This email is in
response to the consumer complaint from Mr. [redacted]; reference
 #[redacted]. We request that Mr. [redacted] please read this response in its
entirety, as we have included important refund information at the bottom.
We strive to provide our
members with extensive public record information in our standard reports
(including names, aliases, phone numbers, location history, possible related
persons, arrest records, sex offenders, licenses, social media accounts, and horoscopes).
While we provide as much information as possible in our standard reports, some
records are expensive to access and can only be offered for an additional
charge. Therefore, we charge a one-time fee to compile premium reports for our
users.
We do our best to explain to customers what they can expect from a standard subscription. As stated on the FAQ page of our website:
Instant Checkmate's Standard Report contains, where available, a person’s date of birth, phone numbers, address history, related persons, arrest records, government license information, social media profiles including email addresses, and nearby sex offenders. A subscription with Instant Checkmate allows you to obtain unlimited Standard Reports about persons during your subscription period. After subscribing, you will also have the opportunity to upgrade your Standard Report to a Premium Report, which will supply additional and supplemental data about a person, for $19.99.
Any additional charges for features such as premium data or pdf service, are completely optional and are considered extra bonus features that customers can choose to purchase. Our Premium Reports supplement our standard reports by including data collected from additional sources. You choose to buy a Premium Report only for the people you want, ensuring the lowest cost for our standard reports.
We apologize that Mr. [redacted] was not satisfied with our services. As a gesture of goodwill, Mr. [redacted] has been issued a refund in the amount of $24.85, as per the request in the original complaint. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.
We hope this is a satisfactory resolution of this complaint and we now consider this matter closed. If you have any questions, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

April 3, 2014
 
sans-serif;">Revdex.com
4747 Viewridge Ave. Suite 200
San Diego CA 92123
 
                         
Re: 
Revdex.com Complaint Case # [redacted]
                         
Dear Ms. [redacted],
                         
This email is in response to the consumer
complaint from Ms. [redacted] dated February 20, 2014 reference
number [redacted].
 
After
further investigation, we have discovered that several chargebacks have been
filed to Ms. [redacted]’s account. Unfortunately,
we are unable to issue any refunds to the fees that Ms. [redacted] has received.
 
To
resolve this matter, Ms. [redacted] will have to
contact her banking institution regarding any potential refunded transactions.
 
Instant Checkmate apologizes for any
confusion Ms. [redacted] encountered regarding our
policies and billing plan. If you have any questions regarding the foregoing,
please do not hesitate to contact Customer Support at 1-866-490-5980.
 
Sincerely,
 
Customer Support
Instant Checkmate

March...

14, 2014
 
Revdex.com
4747 Viewridge Ave. Suite 200 
San Diego CA 92123 
 
 
Re:  Revdex.com
Complaint Case # [redacted]
 
Dear Ms. [redacted],
 
This email is in response to the consumer complaint from Ms. [redacted] dated March 14, 2014; reference number [redacted].
 
Our
records show that on March 20, 2013, Ms. [redacted] enrolled
in the Instant Checkmate monthly membership program by entering her personal
information and credit card information. 
In order to complete the enrollment process, Ms.
[redacted] had to check a box to agree to Instant Checkmate’s Terms and
Conditions.  Instant Checkmate’s Terms
and Conditions clearly state the following information:
 
The use of this website is subject to the following
terms of use:
 Standard
Membership Plans
Instant
Checkmate offers three basic membership plans. All membership plans are billed
up front for the entire term selected.
For a standard 1-month membership, you will be
billed $22.86 immediately upon purchase and $22.86 every month thereafter,
unless you cancel.  If your payment for a
full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in
monthly installments at the rate you selected.
You may cancel your membership, including any trial
or nonstandard membership at any time by calling our customer support line at
1-866-490-5980 between 5am - 10pm Pacific Standard Time (7 days a week) to
speak with one of our Customer Service Representatives. Any cancellation request
will cancel your upcoming bill.  Our
number one goal at Instant Checkmate is customer satisfaction. If you are ever
not satisfied with our services, feel free to call one of our excellent
customer support staff between the hours of 5am and 10pm PST (7 days a week),
or between 6am and 2pm PST on holidays, and we will work to resolve your issue.
Refunds are handled on a case by case basis with the ultimate goal of complete
customer satisfaction.
We
have no record of cancellation from Ms. [redacted] until the call she placed on
March 12, 2014. We are sorry to hear that Ms.
[redacted] was not satisfied with our services. In addition to the two
refunds of $22.86 that have already been processed, Ms.
[redacted] has been honored an additional refund in the amount of $182.88
($22.86x8). Ms. [redacted]’ Instant Checkmate
account has been cancelled, and she will not incur any further charges.
 
Instant
Checkmate apologizes for any confusion Ms. [redacted] encountered
regarding our policies and billing plan. 
She has been provided a full refund and
the concerns mentioned in her complaint have been addressed, we therefore
consider this matter closed.  If you have
any questions regarding the foregoing, please do not hesitate to contact
Customer Support at 1-866-490-5980.
  
Sincerely,
 
Customer
Support
Instant
Checkmate

Dear Ms. [redacted] This email is in response to the consumer complaint from Mr. [redacted]; reference  #[redacted]. We have received the complaint via the Revdex.com regarding the cancellation and desired refund of Mr. [redacted]’s account with Instant Checkmate. We would first...

like to apologize for any inconveniences Mr. [redacted] has experienced with Instant Checkmate.  Unfortunately, given the information provided by Mr. [redacted], we have been unable to locate this account with InstantCheckmate.com.  In order to further investigate, and ultimately resolve this matter, we will need additional information regarding the account. Until we are able to locate the account, we will be unable to provide assistance.In order for us to locate the account, we will need the following information:The first and last name used when signing up for the accountThe email address used when signing up for the accountThe first 4 and last 4 numbers of the card used when signing up for the account Instant Checkmate apologizes for any confusion that Mr. [redacted] may have been encountered regarding our policies and billing plan. If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####. Sincerely,Customer SupportInstant Checkmate

Dear Ms. [redacted]
This email is in response to the consumer complaint from Mr. [redacted]; reference  #[redacted].
We want to apologize to Mr. [redacted] for his full refund not going through. There was an error when processing the refunds due to the age of some of the transactions. We have gone ahead and pushed through the remaining amounts so that this account has been refunded in full. Please allow 5 to 7 business days for the refund to process. Again, we are very sorry for the inconvenience.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed. If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello,
We are receiving several hundred emails from the domains [redacted] and many others.  THERE IS NO OPT OUT LINK.
The only links in these message forward to random domains associated with [redacted] and instantcheckmate.com. 
We are not customers and are receiving unsolicited emails.  We did not agree to opt in to any email messages.
 
We feel that these emails are malicious, pervasive and dishonest.  This is a deceptive business practice and that is the nature of my complaint.  I consider this a 'bait and switch' type of phishing scam. 
Regards,
[redacted]

Dear Ms. [redacted],
This email is in response to the consumer rejection from Mr. [redacted]; reference #[redacted].
Mr. [redacted] has claimed that we offered a refund, but did not follow through. However, our records show that a full refund of $24.85 was processed on 10/14/2014. The funds may have taken up to 5 business days to post to Mr. [redacted]’s bank account.
In regards to Mr. [redacted]’s frustration with any emails he may have received, we ask that he please see below for an excerpt from Instant Checkmate’s privacy policy, particularly the information under the subhead, “Email Marketing.” All users, Mr. [redacted] included, who use the Instant Checkmate website are subject to the following Privacy Policy:
Types of Information Collected
Traffic Data Collected. We may automatically track and collect the following categories of information when you visit our Site: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Site; and (4) types of web browsers used to access the Site (collectively "Traffic Data"). Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Site.
Cookies and web beacons are very small text files that are stored on your computer when you visit certain web pages. Instant Checkmate collects information through cookies and web beacons about your web browsing activities such as the address of the page you are visiting, the address of the referrer page you previously visited, the time you are viewing the page, your browsing environment and your display settings. We use cookies and web beacons on our Site for some of the following purposes:
Understand traffic patterns and the number of visitors to the Site and other non-Instant Checkmate websites that we partner with;

Understand how you use and interact with the Site;


Improve the Instant Checkmate products and services;


Optimize your experience on our Site;


Provide anonymous individual or aggregate auditing, research, modeling and reporting for our advertisers and other partners (no personally identifiable information about you is shared with our advertisers and other partners as part of these activities);

Store your password so you do not have to re-enter it each time you visit the Site;


Provide you relevant advertising and content; and


Properly manage our Site.

Please note that some cookies may be placed by a third party service provider who performs some of these functions for us. Other companies' use of their cookies is subject to their own privacy policies.
Personal Information Collected. In order for you to access and purchase products that we offer via the Site, we may require you to provide us with certain information that personally identifies you ("Personal Information"). Personal Information may include the following categories of information: (1) Contact Data (such as your name, mailing address, and e-mail address); (2) Financial Data (such as your account or credit card number); and (3) Demographic Data (such as your zip code and age). If you communicate with us by e-mail, post messages to any of our chat groups, bulletin boards, or forums, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal Information.
Uses of Information Collected
We may use some of your Personal Information to send you information about our company or our products or services or to contact you when necessary. We may also share some of your Personal Information with some of our partners who may use it to contact you about goods and services. However, under no circumstances will we share your Financial Data with our partners. We use your Financial Data only to verify your qualifications for certain products or services and to bill you for products and services. We do not use your Financial Data for any other purpose.
Sharing of Personal Information.
We share certain categories of information we collect from you in the ways described in this Privacy Policy. We may share certain types of Personal Information with advertisers and other third parties. The other parties with whom we share the information may want to send you information about products or services. We do not share your Financial Data with these third parties. We may share Financial Data with our business partners who assist us by performing core services (such as hosting, billing, fulfillment, or data storage and security) related to our operation of the Site. Those business partners have all agreed to uphold the same standards of security and confidentiality that we have promised to you in this Privacy Policy, and they will only use your data to carry out their specific business obligations to Instant Checkmate. If you do not want us to share your Personal Information with any third parties, please email us at [email protected] or select the "opt out" box on our online forms. In addition, we maintain a procedure for you to review and request changes to your Personal Information; this procedure is described below.
We may also share Traffic Data with advertisers and other third parties who may use it for advertising purposes, including to serve targeted advertising.
If we or some or all of our assets are acquired by another company, including through a sale in connection with bankruptcy, that company will possess the information collected by us, and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.
We may disclose Personal Information or other data to comply with law or legal requirements, enforce or apply our Terms of Use and other agreements, or protect our rights, property, or safety of our users, or others.
Email Marketing.
By accepting this Privacy Policy and submitting your email address via the Site, you are expressly consenting to receive e-mail advertisements from Instant Checkmate, including through Instant Checkmate’s independent contractors, and from third parties concerning offers and advertisements unrelated to Instant Checkmate.  To opt-out of receiving promotional email messages from us, please click on the “Unsubscribe” link contained at the bottom of each email.
Instant Checkmate apologizes for any confusion Mr. [redacted] encountered regarding our policies. Since the concerns mentioned in his complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

Dear Ms. [redacted],...


This email is in response to the consumer complaint from Ms. [redacted]; reference  #[redacted]. We request that Ms. [redacted] please read this response in its entirety, as we have included important refund information at the bottom.
Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as the "public record."
We do apologize for any confusion Ms. [redacted] may have experienced regarding our services. Some customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the case. The service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read format. When a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselves. We simply display records as they are provided to us.
We get our information from local county courthouses and census bureaus. This information is then uploaded to the database that we pull from. There is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdiction. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. For these reasons, search results are filtered based on likelihood of an exact match. The following disclaimer is also posted on every page of our website:
DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, 15 USC 1681 et seq.  Instant Checkmate does not provide consumer reports and is not a consumer reporting agency. The information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal history. Instant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire.  For more information, please review Instant Checkmate Terms of Use.
Disclaimer of Warranties.
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
We apologize that Ms. [redacted] was not satisfied with our services. As a gesture of goodwill, she has been issued a refund in the amount of $24.85 as per the request in the original complaint. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

Dear Ms. [redacted],...


This email is in response to the consumer complaint from Ms. [redacted]; reference #[redacted].
Our records show that Ms. [redacted] signed up for an Instant Checkmate trial membership by entering his/her personal information and credit card information. In order to complete the enrollment process, she had to check a box to agree to Instant Checkmate’s Terms and Conditions. Instant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing terms, as well as the steps necessary to cancel any membership.
We sincerely apologize that Ms. [redacted] was not satisfied with our services, and we’re very sorry to hear that she was unable to get through to our member care team when she tried to call. Our US-based member care representatives are available 24 hours a day, 7 days a week, so it certainly is strange that Ms. [redacted] was unable to make contact. We have issued a full refund in the amount of $149.15 as per the request in the original complaint. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] PS. Their methods of trying to entrap the customer and not be forthcoming of ALL the costs up front have a smell of dishonesty. I am happy I got a refund but I feel bad for the next culprit.

April 18, 2014
sans-serif;">Revdex.com
4747 Viewridge Ave. Suite 200 
San Diego CA 92123 
Re:  Revdex.com
Complaint Case # [redacted]
Dear Mr. Almond,
This email is in response to the consumer complaint from Mr. [redacted]
[redacted] dated April 18, 2014; reference number [redacted].
Our
records show that on February 16, 2014, Mr. [redacted] enrolled
in the Instant Checkmate monthly membership program by entering his personal
information and credit card information. 
In order to complete the enrollment process, Mr.
[redacted] had to check a box to agree to Instant Checkmate’s Terms and
Conditions.  Instant Checkmate’s Terms
and Conditions clearly state the following information:
The
use of this website is subject to the following terms of use:
 Standard
Membership Plans
Instant
Checkmate offers three basic membership plans. All membership plans are billed
up front for the entire term selected.
For a
standard 1-month membership, you will be billed $22.86 immediately upon purchase
and $22.86 every month thereafter, unless you cancel.  If your payment for a full term is declined
due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at
the rate you selected.
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at [redacted] between 5am - 10pm
Pacific Standard Time (7 days a week) to speak with one of our Customer Service
Representatives. Any cancellation request will cancel your upcoming bill.  Our number one goal at Instant Checkmate is
customer satisfaction. If you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (7 days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issue. Refunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction.
We
have no record of cancellation from Mr. [redacted] until the call he placed on April
17, 2014. We are sorry to hear that Mr. [redacted] was
not satisfied with our services. Mr. [redacted] has been issued a refund for $22.86,
which is the amount that he is requesting to be reimbursed. Mr. [redacted]’s Instant Checkmate account has been
cancelled, and he will not incur any further charges. 
Instant
Checkmate apologizes for any confusion Mr. [redacted] encountered
regarding our policies and billing plan. 
He has been provided a full refund and
the concerns mentioned in his complaint have been addressed, we therefore
consider this matter closed.  If you have
any questions regarding the foregoing, please do not hesitate to contact
Customer Support at [redacted].
Sincerely,
 
Customer
Support
Instant
Checkmate