Instant Checkmate Inc

Dear Ms. [redacted], This email is in response to the consumer rejection from [redacted]; reference # [redacted]. We sincerely apologize for the transaction error that occurred when we originally issued Ms. [redacted]’s full refund. This email is to let her know that she has been fully refunded, and no further charges will be incurred.  Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

What a SCAM!! I so wish I would have looked up the reviews first. I have the same results as many of you. Paid for the one month and the 1.99 to print and then had to pay the 19.99 to get the premium gig. When I finally got to see the info it was hardly useful. Way outdated. My phone number was over 20 years old. They couldn't even find my Facebook. Many other pieces of info were incorrect. DO NOT USE THIS SERVICE!!! It is too late tonight to call but I will be calling for my refund tomorrow.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

51); vertical-align: baseline; white-space: pre-wrap;">Dear Ms. [redacted],
This email is in response to the consumer complaint from Mrs. [redacted]; reference #[redacted].
We have received your petition to have Mrs. [redacted]’s information removed from our website. Here at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Mrs. [redacted] may have experienced due to our services. InstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as "public record."  
As per Mrs. [redacted]’s request, the background report for the individual(s) below has been removed from Instant Checkmate’s website:
[redacted]
Please allow up to 72 hours for these changes to reflect on our website. Instant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matter. We ask that Mrs. [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.
In addition, if Mrs. [redacted] would like to remove information regarding any other individuals, we request that she please submit the following information pertaining to those individuals as it appears on Instantcheckmate.com:
1. First Name, Last Name
2. Date Of Birth/Age
3. City, State, Zip Code
4. Possible Relatives
5. Additional Locations
If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-8985 or via email at [email protected]. We are available 7 days a week, 24 hours a day to assist you.
Sincerely,
Customer Support
Instant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
*A good faith effort would be working on the service they claim to provide; then a disclaimer wouldn't be needed.*
Regards,
[redacted]

pre-wrap;">Dear Ms. [redacted]
This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted]. We request that Mr. [redacted] please read this response in its entirety, as we have included important refund information at the bottom.
Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as the "public record."
We do apologize for any confusion Mr. [redacted] may have experienced regarding our services. Some customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the case. The service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read format. When a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselves. We simply display records as they are provided to us.
In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.
A premium upgrade is not required to view basic information. However, if the customer chooses to upgrade, their premium report may include:
Civil Judgments      
Old Phone Numbers   
Foreclosures
Corporate Affiliations  
Email Addresses  
Issued SSN
Water Crafts Owned
UCC Filings
Phone Numbers
Properties Owned
Voter Registration
Florida Accidents         
Professional Licenses
Hunting/Fishing Permits
Weapons Permits         
Aircraft Owned
Sexual Offenses
Neighbors
Business Associates  
And Much More
In order to complete the Premium Upgrade process, all users must agree to the $19.99 charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”
The text directly to the right of this “Continue” button clearly and conspicuously reads:
A one-time charge of $19.99 will be applied to the credit card on file. You will have access to the available premium data on the PERSON searched as soon as you click the “Continue” button. You will be able to view this data as long as you are an active member.
We get our information from local county courthouses and census bureaus. This information is then uploaded to the database that we pull from. There is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdiction. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. For these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:
DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, 15 USC 1681 et seq.  Instant Checkmate does not provide consumer reports and is not a consumer reporting agency. The information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal history. Instant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire.  For more information, please review Instant Checkmate Terms of Use.
Disclaimer of Warranties.
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
We apologize that Mr. [redacted] was not satisfied with our services. As a gesture of goodwill, he has been issued a refund in the amount of $24.85, as per the request in the original complaint. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

.Very unprofessional background check service. They won't let you pay for a background check and then decide if you want to sign up: Instead, you have to sign up for their plan and then you get to see the quality of their work. It's no wonder, considering you wouldn't be likely to buy the service if you saw the work. It's also no wonder that the first directions on the recording you get when you call is how to cancel the service. Of particular note is that you are asked to pay more if you want anything beyond the most basic information.

When you're doing a background check with Instant Checkmate it warns you that you'll be receiving information from "Real" police departments and "government" courthouses (Is there any other kind?) and that you may find the information "shocking." What do you get? Standard information, including criminal information, satellite pictures of the subject's house (Big deal), photos of sex offenders in their neighborhood (How is that relevant?), and the subject's HOROSCOPE! Sorry, guys: I do serious background checks and I need a serious provider.

pre-wrap;">Dear Ms. [redacted],
This email is in response to the consumer complaint from Ms. [redacted]; reference  #[redacted]. We request that Ms. [redacted] please read this response in full, as we have provided important refund information at the bottom.
Our records show that Ms. [redacted] signed up for an Instant Checkmate membership by entering her personal information and credit card information. In order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and Conditions. Instant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing terms. Specifically, the Terms of Use describe:
The use of this website is subject to the following terms of use:
2) Billing and Services
a) Standard Membership Plans
Instant Checkmate offers three standard Membership Plans. All Membership Plans are billed up front for the entire term selected.
Standard Membership Plan with a 6-Month Term: For a standard 6-month Membership Plan, the debit or credit card or other payment account you provide will be billed $59.16 immediately upon purchase and $59.16 every 6 months thereafter, unless and until you cancel.
Standard Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $44.58 immediately upon purchase and $44.58 every 3 months thereafter, unless and until you cancel.
Standard Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $22.86 immediately upon purchase and $22.86 every month thereafter, unless and until you cancel.
If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selected.
b) $1.00 Trial Membership
If you select a trial Membership Plan (“Trial Membership Plan”), you will be able to try a Membership Plan and its accompanying services for five (5) days from the date of purchase for only $1.00. If you select a Trial Membership Plan, the debit or credit card or other payment account you provide will be billed $1.00 immediately upon enrollment, and you will have five (5) days from the time of enrollment to try out Instant Checkmate’s Services under the Membership Plan. If you do not cancel your Trial Membership Plan before the expiration of the 5-day trial period, on the 6th day after you enroll, you will automatically be enrolled in a monthly Membership Plan and the card you provided at the time of enrollment in the Trial Membership Plan will be charged $29.63 immediately and $29.63 approximately every thirty (30) days thereafter, unless and until you cancel.
c) Nonstandard Membership Plans
Instant Checkmate sometimes offers promotional membership offers or the opportunity to purchase a single report or several reports for an identified price with no further obligation. If you enroll in a nonstandard Membership Plan, Instant Checkmate expressly reserves the right to bill you at the identified price and based on the terms disclosed at the time of you enroll.
d) Negative Option
BY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE INSTANT CHECKMATE (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT. IN ADDITION, YOU AGREE THAT INSTANT CHECKMATE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLAN. YOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY INSTANT CHECKMATE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED
e) Current Pricing and Price Modification
For the most up-to-date pricing and Membership Plan descriptions, please go to [redacted]. We reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Site at any time without prior notice to you. Price quotes provided to you prior to any price modification shall be honored.
f) Cancellation Policy
You may cancel any Membership Plan at any time by going to [redacted] or by calling our customer support line at ###-###-#### to speak with one of our Customer Service Representatives. We're open 24/7 (Holiday hours may vary). Any cancellation request will ensure you are not billed further.
g) Refund Policy
Our number one goal at Instant Checkmate is customer satisfaction. If you are ever not satisfied with our Membership Plan and/or Services, feel free to call one of our customer support staff at ###-###-####, and we will work to resolve your issue. We're open 24 hours a day, seven days a week (Holiday hours may vary). Refunds are handled on a case-by-case basis with the ultimate goal of complete customer satisfaction.
h) Taxes
All orders are subject to applicable taxes in the states where the member resides.
i) Discounts and Promotions
Any applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your order.
j) Billing Errors
If you believe that you have been erroneously billed, please notify our Customer Service Department toll-free at ###-###-#### immediately to notify us of such error.
k) Reversals and Chargebacks
Instant Checkmate considers charge backs and reversals as potential cases of fraudulent use of our Membership Plans and/or theft of Membership Plans and will be treated as such. Instant Checkmate reserves the right of filing a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a customer if there is fraudulent use and or theft of Membership Plans.
We apologize that Ms. [redacted] was not satisfied with our services. As a gesture of goodwill, Ms. [redacted] has been issued a refund in the amount of $364.88, which is the total amount that she had paid to Instant Checkmate. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

Dear [redacted] This email is in response to the consumer complaint from Mrs. [redacted]; reference #[redacted].We sincerely apologize to Mrs. [redacted] for her frustrating experience with Instant Checkmate. We hate to hear we were not able to resolve her issue when she called our customer...

support team. Per her request, we have refunded her account in full and no further charges will be incurred. Please allow 5 to 7 business days for the refund to post to her account. If she has any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985. Sincerely,Customer SupportInstant Checkmate

March 28, 2014
sans-serif;"> 
Revdex.com
4747 Viewridge Ave. Suite 200
San Diego CA 92123
 
Re:  Revdex.com Complaint Case #[redacted] 
 
Dear Ms. [redacted],
 
This email is in response to the consumer complaint from Ms. [redacted]
[redacted] dated March 26, 2014; reference
 #[redacted]. 
We have received the complaint via the RevDex.com regarding cancellation of [redacted]’s account with Instant
Checkmate. 
After further investigation, we were unable to locate any
potential accounts with the information provided in
the complaint received. The e-mail address [redacted]
is not in our system matching an account.
Please provide the email address used to create the account, as well as the
first 4 and last 4 numbers off the card being charged as a response
through the Revdex.com so that we can proceed with
resolving this matter. 
Instant Checkmate apologizes for any confusion that may have
been encountered regarding our policies and billing plan. If you have any
questions regarding the foregoing, please do not hesitate to contact Customer
Support at 1-866-490-5980. 
Sincerely, 
Customer Support
Instant Checkmate

April 3, 2014
sans-serif;"> 
Revdex.com
4747ViewridgeAve.Suite200 
San Diego CA 92123 
 
 
Re:  Revdex.com
Complaint Case # [redacted]
 
Dear Ms. [redacted],
 
This email is in response to the consumer complaint from Mr. [redacted]
[redacted] dated March 28, 2014; reference number [redacted].
 
Use of the Instant Checkmate website is subject to the following
Privacy Policy:
 
Types
of Information Collected
Traffic Data Collected. We may automatically track and collect
the following categories of information when you visit our Site: (1) IP
addresses; (2) domain servers; (3) types of computers accessing the Site; and
(4) types of web browsers used to access the Site (collectively "Traffic
Data"). Traffic Data is anonymous information that does not personally identify
you but is helpful for marketing purposes or for improving your experience on
the Site.
Cookies and web beacons are very small text files that are
stored on your computer when you visit certain web pages. Instant Checkmate
collects information through cookies and web beacons about your web browsing
activities such as the address of the page you are visiting, the address of the
referrer page you previously visited, the time you are viewing the page, your
browsing environment and your display settings. We use cookies and web beacons
on our Site for some of the following purposes:
·        
Understand traffic patterns and the number of visitors to the
Site and other non-Instant Checkmate websites that we partner with;
·        
Understand how you use and interact with the Site;
·        
Improve the Instant Checkmate products and services;
·        
Optimize your experience on our Site;
·        
Provide anonymous individual or aggregate auditing, research,
modeling and reporting for our advertisers and other partners (no personally
identifiable information about you is shared with our advertisers and other
partners as part of these activities);
·        
Store your password so you do not have to re-enter it each time
you visit the Site;
·        
Provide you relevant advertising and content; and
·        
Properly manage our Site.
Please note that some cookies may be placed by a third party
service provider who performs some of these functions for us. Other companies'
use of their cookies is subject to their own privacy policies.
Personal Information Collected. In order for you to access and
purchase products that we offer via the Site, we may require you to provide us
with certain information that personally identifies you ("Personal
Information"). Personal Information may include the following categories
of information: (1) Contact Data (such as your name, mailing address, and
e-mail address); (2) Financial Data (such as your account or credit card
number); and (3) Demographic Data (such as your zip code and age). If you
communicate with us by e-mail, post messages to any of our chat groups, bulletin
boards, or forums, or otherwise complete online forms, surveys, or contest
entries, any information provided in such communication may be collected as
Personal Information.
Uses of
Information Collected
We may use some of your Personal Information to send you
information about our company or our products or services or to contact you
when necessary. We may also share some of your Personal Information with some
of our partners who may use it to contact you about goods and services.
However, under no circumstances will we share your Financial Data with our
partners. We use your Financial Data only to verify your qualifications for
certain products or services and to bill you for products and services. We do
not use your Financial Data for any other purpose.
Sharing
of Personal Information.
We share certain categories of information we collect from you
in the ways described in this Privacy Policy. We may share certain types of
Personal Information with advertisers and other third parties. The other
parties with whom we share the information may want to send you information
about products or services. We do not share your Financial Data with these
third parties. We may share Financial Data with our business partners who
assist us by performing core services (such as hosting, billing, fulfillment,
or data storage and security) related to our operation of the Site. Those
business partners have all agreed to uphold the same standards of security and
confidentiality that we have promised to you in this Privacy Policy, and they
will only use your data to carry out their specific business obligations to
Instant Checkmate. If you do not want us to share your Personal Information
with any third parties, please email us at [email protected] or
select the "opt out" box on our online forms. In addition, we
maintain a procedure for you to review and request changes to your Personal
Information; this procedure is described below.
We may also share Traffic Data with advertisers and other third
parties who may use it for advertising purposes, including to serve targeted
advertising.
If we or some or all of our assets are acquired by another
company, including through a sale in connection with bankruptcy, that company
will possess the information collected by us, and it will assume the rights and
obligations regarding your Personal Information as described in this Privacy
Policy.
We may disclose Personal Information or other data to comply
with law or legal requirements, enforce or apply our Terms of Use and other
agreements, or protect our rights, property, or safety of our users, or others.
Email
Marketing.
By accepting this Privacy Policy and submitting your email
address via the Site, you are expressly consenting to receive e-mail
advertisements from Instant Checkmate, including through Instant Checkmate’s
independent contractors, and from third parties concerning offers and
advertisements unrelated to Instant Checkmate.  To opt-out of receiving
promotional email messages from us, please click on the “Unsubscribe” link
contained at the bottom of each email.
 
Mr. [redacted]’s
email address  [email protected]
was removed from our email marketing list. 
Please allow at least 10 days for the email advertisements to cease.
 
Instant
Checkmate apologizes for any confusion Mr.  [redacted] encountered
regarding our policies.  Since the concerns
mentioned in Mr. [redacted]’s
complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing,
please do not hesitate to contact Customer Support at 1-866-490-5980.
 
 
Sincerely,
 
Customer
Support
Instant
Checkmate

Dear Ms. [redacted] This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted].We sincerely apologize to Mr. [redacted] for his frustrating experience with Instant Checkmate. Per his request, we have gone ahead refunded his account in full and no further...

charges will be incurred. Please allow 5 to 7 business days for the refund to post to his account. If he has any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985. Sincerely,Customer SupportInstant Checkmate

February 11, 2014
sans-serif;"> 
Revdex.com
4747 Viewridge Ave. Suite 200
San Diego CA 92123
 
Re:  Revdex.com Complaint Case # [redacted]
 
Dear Ms. [redacted],
 
This email is in response to the consumer complaint from Ms. [redacted]
[redacted], dated February 11, 2014; reference number #[redacted].
 
 
Instant Checkmate.com compiles reports from millions of
public records including information provided by state and local governments.
All of the information contained in our reports is part of what is referred to
as the "public record." 
8) Disclaimer of Warranties.
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF
INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE
SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR
SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN
"AS IS" AND "AS AVAILABLE" BASIS.
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES
WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES
WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR
ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES
ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED
TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY
REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF
THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE
Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY
INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS
ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION
AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION
TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE
SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS
APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY
DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY,
TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES
OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT.
 
We
are sorry to hear that Ms. [redacted] was not satisfied with our services.
Ms. [redacted]’s account has been cancelled, and
she will not incur any future charges. She has been refunded $1.00, which is
the total amount that Ms. [redacted] has paid to
Instant Checkmate. Please allow 3-7 business days for this refund to process.
 
 
Instant
Checkmate apologizes for any confusion Ms. [redacted]
encountered regarding our policies. 
Since the concerns mentioned in her complaint have been addressed, we
therefore consider this matter closed. 
If you have any questions regarding the foregoing, please do not
hesitate to contact Customer Support at ###-###-####.
 
 
Sincerely,
 
Customer
Support
Instant
Checkmate

pre-wrap;">Dear Ms. [redacted]
This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted]. We request that Mr. [redacted] please read this response in its entirety, as we have included important refund information at the bottom.
Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as the "public record."
We do apologize for any confusion Mr. [redacted] may have experienced regarding our services. Some customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the case. The service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read format. When a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselves. We simply display records as they are provided to us.
In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.
A premium upgrade is not required to view basic information. However, if the customer chooses to upgrade, their premium report may include:
Civil Judgments      
Old Phone Numbers   
Foreclosures
Corporate Affiliations  
Email Addresses  
Issued SSN
Water Crafts Owned
UCC Filings
Phone Numbers
Properties Owned
Voter Registration
Florida Accidents         
Professional Licenses
Hunting/Fishing Permits
Weapons Permits         
Aircraft Owned
Sexual Offenses
Neighbors
Business Associates  
And Much More
In order to complete the Premium Upgrade process, all users must agree to the $19.99 charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”
The text directly to the right of this “Continue” button clearly and conspicuously reads:
A one-time charge of $19.99 will be applied to the credit card on file. You will have access to the available premium data on the PERSON searched as soon as you click the “Continue” button. You will be able to view this data as long as you are an active member.
We get our information from local county courthouses and census bureaus. This information is then uploaded to the database that we pull from. There is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdiction. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. For these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:
DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, 15 USC 1681 et seq.  Instant Checkmate does not provide consumer reports and is not a consumer reporting agency. The information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal history. Instant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire.  For more information, please review Instant Checkmate Terms of Use.
Disclaimer of Warranties.
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
We apologize that Mr. [redacted] was not satisfied with our services. As a gesture of goodwill, he has been issued a refund in the amount of $88.57, as per the request in the original complaint. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

April 3, 2014
sans-serif;"> 
Revdex.com
4747 Viewridge Ave. Suite 200 
San Diego CA 92123  
Re:  Revdex.com
Complaint Case # [redacted]
Dear Ms. [redacted]
 
This email is in response to the consumer complaint from Ms. [redacted]
[redacted] dated March 30, 2014; reference number [redacted].
 
Our
records show that on June 14, 2013 Ms. [redacted] enrolled in the
Instant Checkmate monthly membership program by entering her personal
information and credit card information. 
In order to complete the enrollment process, Ms.
[redacted] had to check a box to
agree to Instant Checkmate’s Terms and Conditions.  Instant Checkmate’s Terms and Conditions
clearly state the following information:
 
The
use of this website is subject to the following terms of use:
 Standard
Membership Plans
Instant
Checkmate offers three basic membership plans. All membership plans are billed
up front for the entire term selected.
For a
standard 1-month membership, you will be billed $27.86 immediately upon purchase
and $27.86 every month thereafter, unless you cancel.  If your payment for a full term is declined
due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at
the rate you selected.
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at 1-866-490-5980 between 5am - 10pm
Pacific Standard Time (7 days a week) to speak with one of our Customer Service
Representatives. Any cancellation request will cancel your upcoming bill.  Our number one goal at Instant Checkmate is
customer satisfaction. If you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (7 days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issue. Refunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction.
We
have no record of cancellation from Ms. [redacted]
until the call she placed on March 30, 2014. We are sorry to hear that Ms. [redacted] was not satisfied with our services. Ms. [redacted] has been honored a refund in the amount of $260.74. Ms. [redacted]’s Instant Checkmate account has been cancelled,
and she will not incur any further charges. 
Instant
Checkmate apologizes for any confusion Ms. [redacted] encountered regarding
our policies and billing plan.  She has been provided a full refund and the concerns
mentioned in her complaint have been addressed, we therefore consider this
matter closed.  If you have any questions
regarding the foregoing, please do not hesitate to contact Customer Support at
1-866-490-5980. 
 
Sincerely, 
Customer
Support
Instant
Checkmate

Dear Ms. [redacted],
This email is in response to the consumer complaint
from Mr. [redacted];
reference
 #[redacted].  We request that Mr. [redacted] please read this response in
its entirety, as we have included important refund information at the bottom.
Instant
Checkmate.com compiles reports from millions of public records including
information provided by state and local governments. All of the information
contained in our reports is part of what is referred to as the "public
record."
 
We
do apologize for any confusion Mr. [redacted] may have experienced regarding our
services. Some customers are under the impression that when you purchase a
membership with our company you are paying for records; unfortunately, this is
not the case. The service that is provided is actually the compiling of all the
public records data and the sorting of the data into an easy to read format.
When a customer pays for a public records search, we do guarantee that we will
search every database available to us, however, we cannot guarantee
which records will or will not show up in the final report since we are not in
control of the records themselves. We simply display records as they are
provided to us.
 
In
addition, premium databases are also more expensive for us to access, so in an
effort to keep our monthly membership costs down, we must charge a small,
one-time access fee to compile premium reports for our customers.
 
A
premium upgrade is not required to view basic information. However, if the
customer chooses to upgrade, their premium report may include:
Civil Judgments
     

Old Phone Numbers   

Foreclosures

Corporate Affiliations  

Email Addresses  

SSN Issuance Date/Location

Water Crafts Owned

UCC Filings

Phone Numbers

Properties Owned

Voter Registration

Florida Accidents
        

Professional Licenses

Hunting/Fishing Permits

Weapons Permits
        

Aircraft Owned

Sexual Offenses

Neighbors

Business Associates  

And Much More
 
In
order to complete the Premium Upgrade process, all users must agree to the $19.99
charge by clicking the button on the bottom of the page which says, “Continue,
yes I want the premium report.”
 
The
text directly to the right of this “Continue” button clearly and conspicuously
reads:
 
A one-time charge of $19.99 will be applied to
the credit card on file. You will have access to the available premium data on
the PERSON searched as soon as you click the “Continue” button. You will
be able to view this data as long as you are an active member.
 
We
get our information from local county courthouses and census bureaus. This
information is then uploaded to the database that we pull from. There is a
possibility that some information may not show on a given individual because
some state and local laws restrict us from accessing certain records which may
not be considered “public” in that jurisdiction. There also exists the
possibility of false positives, and more than one individual with the same name
and basic information may match up with many other records. For these reasons,
search results are filtered by "most likely," "likely," and
"somewhat likely." The following disclaimer is also posted on every
page of our website:
 
DISCLAIMER: It is PROHIBITED by law to use our service or
the information it provides to make decisions about consumer credit,
employment, insurance, tenant screening, or for any other purpose subject to
the Fair Credit Reporting Act, 15 USC 1681 et seq.  Instant Checkmate does
not provide consumer reports and is not a consumer reporting agency. The
information available on our website may not be 100% accurate, complete, or up
to date, so do not use this information as a substitute for your own due diligence,
especially if you have concerns about a person’s criminal history. Instant
Checkmate does not make any representation or warranty about the accuracy of
the information available through our website or about the character or
integrity of the person about whom you inquire.  For more information,
please review Instant Checkmate Terms of Use.
 
Disclaimer of Warranties.
a) INSTANT CHECKMATE DOES NOT
GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE
SERVICES. USE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE
SITE OR THE SERVICES IS AT YOUR SOLE RISK. THE SITE, THE SERVICES AND ALL
CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS
AVAILABLE" BASIS.
b) INSTANT CHECKMATE DOES NOT
WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY
HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN
UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL
BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR
PLATFORM. INSTANT CHECKMATE IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE
OR SERVICES.
c) INSTANT CHECKMATE DOES NOT
WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR
SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR
OTHERWISE. WHILE INSTANT CHECKMATE MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE
AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION
PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT
INFORMATION AVAILABLE. INSTANT CHECKMATE UNDERTAKES NO OBLIGATION TO VERIFY OR
MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) INSTANT CHECKMATE DOES NOT
REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE
OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) YOU ACKNOWLEDGE AND AGREE
THAT INSTANT CHECKMATE OBTAINS ITS DATA PROVIDED IN CONNECTION WITH ITS
SERVICES FROM THIRD-PARTY SOURCES, WHICH MAY OR MAY NOT BE COMPLETELY THOROUGH
AND ACCURATE, AND THAT YOU SHALL NOT RELY ON INSTANT CHECKMATE FOR THE ACCURACY
OR COMPLETENESS OF INFORMATION SUPPLIED IN CONNECTION WITH ITS SERVICES.
WITHOUT LIMITING THE FOREGOING, THE CRIMINAL RECORD DATA THAT MAY BE PROVIDED
BY INSTANT CHECKMATE IN CONNECTION WITH ITS SERVICES MAY INCLUDE RECORDS THAT
HAVE BEEN EXPUNGED, SEALED, OR OTHERWISE HAVE BECOME INACCESSIBLE TO THE PUBLIC
SINCE THE DATE ON WHICH THE DATA WAS LAST UPDATED OR COLLECTED. YOU UNDERSTAND
THAT YOU MAY BE RESTRICTED FROM ACCESSING CERTAIN INFORMATION AND MATERIALS
WHICH MAY BE OTHERWISE AVAILABLE. INSTANT CHECKMATE RESERVES THE RIGHT TO ADD
MATERIALS AND FEATURES TO, AND TO DISCONTINUE OFFERING ANY OF THE MATERIALS AND
FEATURES THAT ARE CURRENTLY A PART OF ITS SERVICES PROVIDED IN CONNECTION WITH
A MEMBERSHIP PLAN.
f) INSTANT CHECKMATE
EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED,
RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE
OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE
SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES,
INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY
QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
 
We
apologize that Mr. [redacted] was not satisfied with our services. As a gesture of
goodwill, Mr. [redacted] has been issued a refund in the amount of $22.86, as per the
request in the original complaint. This refund has been credited back to the
card that was used to enroll in our services, and no further charges will be
incurred.
Since
the concerns mentioned in the original complaint have been addressed, we
therefore consider this matter closed.  If you have any questions
regarding the foregoing, please do not hesitate to contact Customer Support at
###-###-####.
Sincerely,
Customer
Support
Instant
Checkmate

This site is a scam. They indicate all of the records they are checking, describe their "most popular plan" for an amount and then, when you sign up with your credit card for that plan, their site says that most of the information in the report can't be released without signing up for their "premium plan" at a higher cost.

pre-wrap;">Dear Ms. [redacted]
This email is in response to the consumer complaint from Mr. [redacted]; reference  #[redacted]. We request that Mr. [redacted] please read this response in its entirety, as we have included important refund information at the bottom.
Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as the "public record."
We do apologize for any confusion Mr. [redacted] may have experienced regarding our services. Some customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the case. The service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read format. When a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselves. We simply display records as they are provided to us.
In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.
A premium upgrade is not required to view basic information. However, if the customer chooses to upgrade, their premium report may include:
Civil Judgments      
Old Phone Numbers   
Foreclosures
Corporate Affiliations  
Email Addresses  
SSN Issuance Date/Location
Water Crafts Owned
UCC Filings
Phone Numbers
Properties Owned
Voter Registration
Florida Accidents         
Professional Licenses
Hunting/Fishing Permits
Weapons Permits         
Aircraft Owned
Sexual Offenses
Neighbors
Business Associates  
And Much More
In order to complete the Premium Upgrade process, all users must agree to the $19.99 charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”
The text directly to the right of this “Continue” button clearly and conspicuously reads:
A one-time charge of $19.99 will be applied to the credit card on file. You will have access to the available premium data on the PERSON searched as soon as you click the “Continue” button. You will be able to view this data as long as you are an active member.
We get our information from local county courthouses and census bureaus. This information is then uploaded to the database that we pull from. There is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdiction. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. For these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:
DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, 15 USC 1681 et seq.  Instant Checkmate does not provide consumer reports and is not a consumer reporting agency. The information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal history. Instant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire.  For more information, please review Instant Checkmate Terms of Use.
Disclaimer of Warranties.
a) INSTANT CHECKMATE DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
b) INSTANT CHECKMATE DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. INSTANT CHECKMATE IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.
c) INSTANT CHECKMATE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE INSTANT CHECKMATE MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE. INSTANT CHECKMATE UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) INSTANT CHECKMATE DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE OBTAINS ITS DATA PROVIDED IN CONNECTION WITH ITS SERVICES FROM THIRD-PARTY SOURCES, WHICH MAY OR MAY NOT BE COMPLETELY THOROUGH AND ACCURATE, AND THAT YOU SHALL NOT RELY ON INSTANT CHECKMATE FOR THE ACCURACY OR COMPLETENESS OF INFORMATION SUPPLIED IN CONNECTION WITH ITS SERVICES. WITHOUT LIMITING THE FOREGOING, THE CRIMINAL RECORD DATA THAT MAY BE PROVIDED BY INSTANT CHECKMATE IN CONNECTION WITH ITS SERVICES MAY INCLUDE RECORDS THAT HAVE BEEN EXPUNGED, SEALED, OR OTHERWISE HAVE BECOME INACCESSIBLE TO THE PUBLIC SINCE THE DATE ON WHICH THE DATA WAS LAST UPDATED OR COLLECTED. YOU UNDERSTAND THAT YOU MAY BE RESTRICTED FROM ACCESSING CERTAIN INFORMATION AND MATERIALS WHICH MAY BE OTHERWISE AVAILABLE. INSTANT CHECKMATE RESERVES THE RIGHT TO ADD MATERIALS AND FEATURES TO, AND TO DISCONTINUE OFFERING ANY OF THE MATERIALS AND FEATURES THAT ARE CURRENTLY A PART OF ITS SERVICES PROVIDED IN CONNECTION WITH A MEMBERSHIP PLAN.
f) INSTANT CHECKMATE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
We apologize that Mr. [redacted] was not satisfied with our services. As a gesture of goodwill, Mr. [redacted] has been issued a refund in the amount of $24.85, as per the request in the original complaint. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

Dear Ms. Gabrielle Almond,
This email is in response to the consumer rejection from Ms. [redacted]; reference #[redacted].
We sincerely apologize for any inconvenience Ms. [redacted] experienced. She rejected the proposed solution because she was still seeing her name listed as a "possible relative" for [redacted] and [redacted]. We have now opted out both [redacted] and [redacted], so Ms. [redacted]’s name will no longer appear on ICM as a possible relative.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although I am glad to know tht this service cannot and should not be used as a background check for things such as housing, and I think the organization has addressed this clearly, I don't think their answer addresses my concern about the content. The fact that it advertises information in such a way that suggests that I have multiple charges against me is misleading, even more so when the organization suggests that you are not supposed to use their website as an actual background check site but just as a 'people search engine.' This tricks people into paying for something that according to their own answer is really useless for most people. And it suggests that there is more information than what actually would be given (eg it seems to suggest there are multiple issues with a person's records when there are none. I recognize that I can remove my information from their website by submitting a form, but the onus should not be on me. Further, I wouldn't mind the fact that they have the public records information and just charged people to see what it had on me, but to falsely suggest that there are multiple issues on my record to entice people to pay is dishonest and misleading advertising.
Regards,
[redacted]