Instant Checkmate Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I  read the letter from Instant Checkmate ( Customer Support ) and was glad that they gave me a full refund of $182.78 on 8/6/14 but after checking my credit card account I found out that Instant Checkmate recharged my account on 8/8/14. This is the kind of games that this company plays and is why I contacted the Revdex.com. All I asked for in the beginning was an email stating my membership was cancelled but for some reason they refused to do that. I feel Instant Checkmate is telling the Revdex.com anything they need to so the Revdex.com will drop the complaint. I want to thank the Revdex.com for all they do for people like me.
Sincerely,
[redacted]

This company will sell your email address. I have been bombarded with spam email and regret giving them my info.

Terrible product! I was curious and did a search on my brothers and nephews. Once I confirmed their names, ages, birthdates, addresses and yes, that they were all related, it showed they all had criminal records. I requested the background report and every single record that came up was for a DIFFERENT PERSON in another state with different ages, addresses.... I NEVER found any information on any of my family members, although one was recently released from prison! Then, I got hit with 39 SPAM emails within 2 days. I know they all came as a result of signing on with CheckMate because I never get spam.

Dear Ms. [redacted], This email is in response to the consumer rejection from Ms. [redacted]; reference #[redacted]. We sincerely apologize for the inconveniences in getting Ms. [redacted]'s refund issued. There was an error in the initial transaction, which prevented the refund from processing. However, we have re-issued the refund and it has been fully processed. Please allow 3-5 days for the funds to post to the account. Again, we're very sorry, and thank you for allowing us to rectify this situation. Since the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####. Sincerely,Customer SupportInstant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company is non-responsive to my demand that they fully disclose all rates and exactly how much a consumer may have to pay for various pieces of information BEFORE they take money from the customer.  The company wants customers to be without full disclosure of the true costs  of their service so that the company can continue to charge for additional data that is available. All the company has to do is disclose in advance (prior to taking any money)  the additional charges it imposes for each piece of information. It would be very easy to give examples on their website. Their website advertising is deceitful and misleading. Full disclosure of customer costs will almost certainly result in lower revenue, so they decline a truthful and open approach. Think of the matter like this. I went to their web site and purchased a whole pie for an advertised price. I got one piece of the pie but then am told I have to pay more for the next piece of my pie, and then pay  again for the next piece and so on. I was tricked into buying "a pie" but all I really purchased was one piece of pie.  I can't speak for [redacted], but The [redacted] Attorney General will not condone this business practice. I will pursue this matter with [redacted] AG and appreciate the help of the Revdex.com in obtaining a refund for me.
Regards,
[redacted]

Dear Ms. Gabrielle Almond, This email is in response to the consumer complaint from Ms. [redacted]; reference #[redacted].Again, we would like to apologize for the inconvenience Ms. [redacted] has experienced with Instant Checkmate.  Unfortunately, given the information provided by Ms. [redacted] to Revdex.com, we are still unable to locate this account with InstantCheckmate.com. We have reached out to Ms. [redacted] privately to get the needed information to locate her account and ultimately resolve her issue. It would be very helpful if Ms. [redacted] could provide the best time and method of contact so that we can reach out to her directly and expedite this process. If Ms. [redacted] prefers not to be contacted directly, we respect her privacy. However, we would request that she provide the phone number used to call customer service so that we can pull the notes associated with the calls along with her account and get the charges refunded. If Ms. [redacted] would like to reach out directly to us, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear Ms. [redacted], 
This email is in response to the consumer complaint rejection from Ms. [redacted]; reference  #[redacted].
We sincerely apologize for the delay in processing the remainder of Ms. [redacted]'s full refund; we experienced an error in one of the initial transactions. 
We were able to reprocess the remaining balance of the refund today 9/8/14. Please allow 3-5 business days for the final $198.60 to post to Ms. [redacted]'s account.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

pre-wrap;">Dear Ms. [redacted],
This email is in response to the consumer complaint from Ms. [redacted]; reference #[redacted].
We sincerely apologize for any frustrations or inconveniences Ms. [redacted] experienced when trying to get this issue resolved. Ms. [redacted] has been issued a full refund in the amount of $68.58, as per the request in the original complaint. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

Dear Ms. [redacted], This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted]. We apologize again for any confusion Mr. [redacted] may have experienced regarding our services. Per his response, Mr. [redacted] is waiting for the marketing emails so cease before closing out the complaint, and therefore, there is nothing more we can do on our side. We’d like to reiterate that we did request Mr. [redacted]’s email address be removed from our email marketing list on 1/31.  Since the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed. If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985. Sincerely,Customer SupportInstant Checkmate

Dear Ms. [redacted] This email is in response to the consumer complaint from Ms. [redacted]; reference  #[redacted]. We have received the complaint via the Revdex.com regarding an issue with an Instant Checkmate account created under Ms. [redacted]’s information. We would first...

like to apologize for any inconveniences Ms. [redacted] has experienced with Instant Checkmate.  Unfortunately, given the information provided by Ms. [redacted], we have been unable to locate this account with InstantCheckmate.com.  In order to further investigate, and ultimately resolve this matter, we will need additional information regarding the account. Until we are able to locate the account, we will be unable to provide assistance.In order for us to locate the account, we will need the following information:The first 4 and last 4 numbers of the card used when signing up for the account.The transaction date and amount would help to expedite this process. Instant Checkmate apologizes for any confusion that Ms. [redacted] may have been encountered regarding our policies and billing plan. If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####. Sincerely,Customer SupportInstant Checkmate

pre-wrap;">Dear Ms. [redacted]
This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted]. We request that Mr. [redacted] please read this response in its entirety, as we have included important refund information at the bottom.
Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as the "public record."
We do apologize for any confusion Mr. [redacted] may have experienced regarding our services. Some customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the case. The service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read format. When a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselves. We simply display records as they are provided to us.
In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.
A premium upgrade is not required to view basic information. However, if the customer chooses to upgrade, their premium report may include:
Civil Judgments      
Old Phone Numbers   
Foreclosures
Corporate Affiliations  
Email Addresses  
Issued SSN
Water Crafts Owned
UCC Filings
Phone Numbers
Properties Owned
Voter Registration
Florida Accidents         
Professional Licenses
Hunting/Fishing Permits
Weapons Permits         
Aircraft Owned
Sexual Offenses
Neighbors
Business Associates  
And Much More
In order to complete the Premium Upgrade process, all users must agree to the $19.99 charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”
The text directly to the right of this “Continue” button clearly and conspicuously reads:
A one-time charge of $19.99 will be applied to the credit card on file. You will have access to the available premium data on the PERSON searched as soon as you click the “Continue” button. You will be able to view this data as long as you are an active member.
We get our information from local county courthouses and census bureaus. This information is then uploaded to the database that we pull from. There is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdiction. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. For these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:
DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, 15 USC 1681 et seq.  Instant Checkmate does not provide consumer reports and is not a consumer reporting agency. The information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal history. Instant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire.  For more information, please review Instant Checkmate Terms of Use.
Disclaimer of Warranties.
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
We apologize that Mr. [redacted] was not satisfied with our services. As a gesture of goodwill, he has been issued a refund in the amount of $22.86, as per the request in the original complaint. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

I paid for one month and a pdf download. I received the receipt for the download but never got one for the one month payment. My first call promised me that I'd receive one within 24 hrs. I still didn't get one. I called again and was told I'd need to call another number on send an email to one of their email addresses--yet more time and effort on my part to get for what should have been automatic. And incidentally, their report on me (which I got to see what someone using a service like this would receive--a basic security and identity check on my part) was absolutely minimal. I would not recommend this company to anyone. Their service may be helpful but their business methods are appalling.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I registered and paid for six months in Sept 2013. Used for a few searches, then forgot it.
Today as March 2015, I noticed a charge to my bank account. Realized it is this company.
It has been recharged for two years of total about $240.
I did not use at all.
This company did not send invoices or anything.
I called to ask for a refund for the new charge happened today (as March 16), the customer service said: No refund as it is part of the term!
It is scam and robbery.

March 26, 2014
sans-serif;"> 
Revdex.com
4747 Viewridge Ave.Suite200 
San Diego CA 92123 
 
 
Re:  Revdex.com
Complaint Case # [redacted]
 
Dear Ms.  [redacted] ,
 
This email is in response to the consumer complaint from Mr. [redacted] dated March 19, 2014, reference number [redacted].
 
Our
records show on March 13, 2014, Mr. [redacted] enrolled
in the Instant Checkmate Trial membership program by entering his personal
information and credit card information. 
In order to complete the enrollment process, Mr.
[redacted] had to check a box to agree to Instant
Checkmate’s Terms and Conditions. 
Instant Checkmate’s Terms and Conditions clearly state the following
information:
 
The use of this website
is subject to the following terms of use:
 Standard
Membership Plans
Instant
Checkmate offers three basic membership plans. All membership plans are billed
up front for the entire term selected.
b) $1.00 Trial Membership
If you selected a trial membership, you will be billed $1.00
immediately upon enrollment of the trial. Your 5-day, $1.00 trial will expire
in 5 days. Upon the expiration of the 5-day trial period, you will be
automatically enrolled in a monthly membership and billed $25.81 immediately
and $225.819.63 every month thereafter, unless you cancel. You may cancel at
any time including during the trial period.
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at 1-866-490-5980 between 5am - 10pm
Pacific Standard Time (7 days a week) to speak with one of our Customer Service
Representatives. Any cancellation request will cancel your upcoming bill.  Our number one goal at Instant Checkmate is
customer satisfaction. If you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (7 days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issue. Refunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction.
We
are sorry to hear that Mr. [redacted] was
not satisfied with our services.  Mr. [redacted] has been provided with a full refund of $25.81, which is
the total amount Instant Checkmate is able to refund. Please allow 3-7 business
days for this amount to be reflected in Mr. [redacted] account balance.  Mr. [redacted]’s Instant Checkmate account has been
cancelled and he will not incur any further charges.
 
Instant
Checkmate apologizes for any confusion Mr. [redacted] encountered
regarding our policies and billing plan. 
Since Mr. [redacted] has
been provided a full refund and the concerns mentioned in his complaint have been addressed, we therefore
consider this matter closed.  If you have
any questions regarding the foregoing, please do not hesitate to contact
Customer Support at 1-866-490-5980.
 
 
Sincerely,
 
Customer
Support
Instant
Checkmate

July 23,
2014
Revdex.com
4747 Viewridge Ave. Suite 200
San Diego CA 92123
Re:  Revdex.com Complaint Case # [redacted]
Dear Ms. [redacted],
/>
This email is in response to the consumer complaint from Ms. L
[redacted], submitted on July 19, 2014.  We apologize that Ms. [redacted] was not
satisfied with our services and that she was not provided
with the information she was searching for.  InstantCheckmate.com compiles
reports from millions of public records, including information provided by
state and local governments.  All of the information contained in our
reports is part of what is referred to as "public record."  As
our disclaimer states, which can be found at the bottom of every page in our
website:DISCLAIMER: You may not use our service
or the information it provides to make decisions about consumer credit,
employment, insurance, tenant screening, or any other purpose that would
require FCRA compliance. Instant Checkmate does not provide consumer reports
and is not a consumer reporting agency. (These terms have special meanings
under the Fair Credit Reporting Act, 15 USC 1681 et seq., ("FCRA"),
which are incorporated herein by reference.) The information available on our
website may not be 100% accurate, complete, or up to date, so do not use it as
a substitute for your own due diligence, especially if you have concerns about
a person's criminal history. Instant Checkmate does not make any representation
or warranty about the character or the integrity of the person, business, or
entity about which you inquire, or the information available through our
website.Despite the
previously stated stipulations, we regret that Ms. [redacted] was not satisfied with our
services.  On July 19, 2014, Ms. [redacted]
contacted Instant Checkmate and was issued a refund of $11.43.  At this time, as a measure of goodwill, Instant
Checkmate has issued Ms. [redacted] an additional refund in the amount of $11.43.  Both of these refund total $22.86, which represents a full refund.
 Please allow 3 to 5 business days
for this refund to be credited back to the card that Ms. [redacted] used
during the time of her initial sign up with Instant Checkmate.
Since Ms. [redacted]
has been provided a refund and the concerns mentioned in her complaint
have been addressed, we therefore consider this matter closed.  If you have any further questions or
concerns, please contact our Customer Support Team at 1-866-490-5980 or via
e-mail at: [email protected]. We are available 7 days a week, 24
hours a day to assist you.  Instant Checkmate is
committed to providing excellent service to our customers, and we thank you for
bringing this matter to our attention.
Sincerely,
[redacted]
Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If you will reread my complaint, you will see that my complaint is not about the refund. (They are avoiding the issue. Their response is exactly what they keep saying on the phone when I called them. ) My complaint is about the way the company lures the customer in. Prior to "joining" (paying your $1.00) Instant Checkmate, Inc. shows several screens" 
 
After typing the phone number you are trying to get information on, the first screen shows a picture of the united states and zooms in on an area of the country the phone number came from.
 
 The next screen says, "Success". 
 
The next screen says, "We have found who's been calling you." 
 
Then it says to "click to show results." 
 
When you click, the name and address you have requested are displayed. However, they have blurred the information so that is not readable.  
 
The enticement is that if you pay the dollar, you will then be able to see the name clearly.  However, upon submitting the dollar, you are not shown that same information again with out the blurring. You are shown a screen that states, "no information was found."  
 
This is clearly a fraud. The initial screens clearly state "success" then "we found who's been calling you."  There are several screens stating they have found the information in their "database".  After paying, you DO NOT get the information they said they had. You are told, "NO INFORMATION WAS FOUND." There is no way to dispute that this is fraudulent.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Here are the details you asked for to proceed: the account name is [redacted]. Email is [redacted] (if that for some reason does not work, try [redacted]). I did not use a card, I used paypal which is under the email [redacted].
Regards,
[redacted]

April 3, 2014
sans-serif;"> 
Revdex.com
4747 Viewridge Ave. Suite 200
San Diego CA 92123
 
Re:  Revdex.com Complaint Case # [redacted]
 
Dear Ms. [redacted],
 
This email is in response to the consumer complaint from Mr. [redacted] dated March 30, 2014; reference number # [redacted]
 
 
Instant Checkmate.com compiles reports from millions of
public records including information provided by state and local governments.
All of the information contained in our reports is part of what is referred to
as the "public record." 
8) Disclaimer of Warranties.
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF
INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE
SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR
SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN
"AS IS" AND "AS AVAILABLE" BASIS.
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES
WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES
WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR
ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES
ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED
TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY
REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF
THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE
Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY
INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS
ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION
AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION
TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE
SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS
APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY
DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY,
TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES
OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT.
 
We
are sorry to hear that Mr. [redacted] was not satisfied with our services Mr. [redacted]’s account has been cancelled, and he will not
incur any future charges. He has been honored a refund of $20.85, which is the
total amount that Mr. [redacted] has paid to Instant Checkmate. Please
allow 3-7 business days for this refund to process.
 
 
Instant
Checkmate apologizes for any confusion Mr. [redacted] encountered regarding our
policies.  Since the concerns mentioned
in his complaint have been addressed, we therefore consider this matter
closed.  If you have any questions
regarding the foregoing, please do not hesitate to contact Customer Support at
1-866-490-5980.
 
 
Sincerely,
 
Customer
Support
Instant
Checkmate