Integrated Construction & Sitework LLC

I'm not quite sure how you can say that we have had no contact with you when you put the dates that we spoke on this complaint! We had problems getting this particular unit programmed for the customer and have shipped it out for freeAt no point was a refund requested, we had no idea that you wanted to cancelPlease let me know if there's anything else that I can do to help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] all here computers did not work had a customer that nearly lost over deal that been a good customer of thru the yearsI ordered one from all computer resource ###-###-#### Ashley [redacted] ***fixed the talked to customer bout three weeks ago car is running greatit cost each time to send computers backnow they wanna only give me credit that I paid for plus in shipping costI feel I was done wrongthey would not return calls I made requesting information on when I would another computerI been in this business for thirty six yearsself-employed & have many carsall I ask is a full refund for part @plus in shipping less the already credited for total owed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: not good enoughthey bad products could not return calls claiming they did any call made was me calling thematleast two week turn around get a part back to me still would not work!!!!!!!! [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I don’t agree with FlagshipOne for the following reasons:First the computer that FlagshipOne sent to me is defective with simple instructions on to how to program the keysUpon contact with FlagshipOne for a replacement they immediately accused me of having made a mistakeI am a college graduate and hold several degrees in electronics and automotiveAt my own expense I shipped the computer back to the company.While on the phone with, Celeste L [redacted] the manager, wanted me to call them before I insert the key for programmingAs she aided me with the key programming she confirmed with me the computer that they sent is defective since the starter will not crank thus not starting carShe sent an RMA (Return Merchandise Acceptance)I then installed the original computer back into the car and able to crank the starter and start the car which I later told them.It is true that the repair shop could not find the random misfire of the spark plug despite their diagnostics that were run on the car as well as changing some parts to brand new, but that is not a valid reason for the FlagshipOne computer to not workUnlike the original computer which was able to start the car, the computer FlagshipOne shipped to me couldn’t even start itTherefore, their computer must be defective.The second computer that they shipped is also still defectiveUpon receivingthe second computer, Aida,aFlagshipOne representative who again guided me through the second installation, didn’t know what to do after the second computer wouldn’t crank the starter.Finally, because I trusted FlagshipOne to ship a good computer, they trick me into signing a document before they ship the second oneThe document informed me that they will charge 20% for restocking, $for the key, and $for reflushing, plus shippingThis means I will not be refunded since all my money goes into all these feesWhen I ordered a product from this company, I expected to receive a product that workedSo far, I haven’t gotten my money’s worth for what I spent, and instead of getting my money back for products that obviously do not work, I am instead being charged and penalized for dealing with a company that does not sell working merchandise and instead hides behind fees to literally gouge consumers of their money for defective products.If the merchandise that they shipped actually worked, then I would agree to the terms, but so far I have only received defective merchandiseI don’t accept any of their offers for store credit because their merchandise seems to be defective and something they can’t even stand behindI want my money back, if they want their merchandise they can send an RMA rather than charging me for a part that doesn’t even work.If they don’t return my money I will complain to Consumer Bureau and all related Government Authority, as well as advice other consumers not to deal with FlagshipOne In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: To whom it may concern,l have tried to resolve this issues with the Revdex.com but my case was closed due to not responding after a day, I really believe this should not have happened since people have work during the day and other family matters after work, but im getting off topic I would like this claim reopened below I have quoted the company in a statement that is completely untrue my original part was not working I took it to a mechanic and was advise that my original body control module was the issue, so I purchased one ( the item I purchased from flagship one inc.) when I received the item weeks later adding the days they advise me it was going to take to receive it in their facility and test it then send it out, I took it to my mechanic to get it installed right away my mechanic advised me that there was a loud clicking noise coming from the unit, it was defective he advised me to send it back I didn't receive a replacement till weeks later at this point the day warranty was voided might I add most of that time was due to exchanging the item and having it tested at flagship one which took days, once for the first and then the second item once I received the second item I immediately took it to my mechanic, he advised me again that the unit was not good, per my mechanic he stated " [redacted] " I have available the labor order he charged me and the description of the problem and recommendation the two replacement both had different issues occur when installed, also as stated on the work order that the system was tested and found that the bcm WAS the problem and not my dash board again I do not want store credit because for one, the company only sells two items; 1) Body control Modules and 2) Electronic control module So for them to offer store credit is a rip off.this is a quote from one of the messages from the company: " [redacted] "." [redacted] "let me just add that the first item I did not send it out months later I called and advised as soon as I was advise from my mechanic that the first part in question was bad, same with the second part yes it took months for me to just receive the items but for me to send them back did not take months and another fact to point out they claim that I am having the same problem with the parts but in fact I have had different issues with each of the defective items, not just the dash board not working but for example: my dome lights not working, my tail gate wipers/washer was stuck on the on position, my dash board lights did not come on, my turn signals did not come on, my headlights did not come on, my door locks would randomly unlock and lock and this was all due to the parts provided by flagship one each time this happened I had to re install my original part and all those problems I just noted would be gone my mechanic also advise that the item were not just defective but they were the wrong parts, attached is a screen shot of the company's web site, as you can see they have different items for the same part number, each item is program differently for those vehicles dodge/Plymouth/Chrysler that is why my mechanic recommended a reprogram I would also like to state that their statement on their website is advertisement: [redacted] ***!After the hassle that I have gone through with this company all I want is a refund I believe their policies are just a way for them to get away with selling defective parts and stealing consumers hard earned moniesThank you Very much In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ExactlyYou sent me three computers and none of them workedI took the original computer and had it reflashed and the truck works fineWhich tells me three computers that you sent me were junkI gave you the VIN number which tells you everything about this vehicleBut yet your computer still did not work In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My first phone call was asking questions if they were able to program the computer or notShe told me she did nit know if it was going to work and to call back the next day because the technician had left and she would the have an answer for me I called the next day and they told me that yes they were able to do it I was never told that it was going to effect my warranty or return if they would have told me that I would have never spent $without knowing they only time they told me my warranty would not cover was when my technician told me to call to make sure they program the computer from a to because it was not working As you can see in the emails I attached I did nothing but ask questions, and they told [redacted] work there is nothing in any email that stated it is not covered I would love for you to listen to the phone recording that can prove she told me that before I bought the computer That is information and happened after I bought the computer and was having problems I also electronically signed a document activating earranyy In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We offered both a refund on the item and a replacement before the day return period had endedThe customer chose a replacementHowever, the customer wanted to return the replacement after that period had endedPlease let me know if there's anything else that I can do to help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The part was defective, so I should not have to pay a restocking fee for a part that is not working Basically I was charged for something that didn't work and therefore I have to pay you to take back a bad part I am still not satisfied, I should receive a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I will send the item back but reserve ending this until I see the refund I still protest the company's refund policy Paying to fix something that was supposed to be "GOOD" does not sound like good business to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Like we had stated prior if it wasn't a plug and play, the business in question should not have stated suchI have also listen to the recording myself and they where misleading in their sale pitchIf the unit wasn't stated as a plug and play we would never have spend the money on unit that was sold to usThey got our money and we have unit that is no good cause it is not a plug and play unit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not open a fraudulent dispute with [redacted] I contacted flagship one and advise them that I had accidentally made two orders I gave them the transaction ID number from [redacted] and they told me that they had no order in accordance with the transaction number that I provided them I told them if they could not find the order I will have to dispute it with [redacted] At that time flagship one told me to dispute it with [redacted] because they have no record of the transaction it was not until a laterDuring the discussion about the item I did receive that they found the order The item was never delivered to my home that they are speakinn about and I never received a notification that it was at the post office though after flagship one found the tracking number for me I was able to locate the item which was at the post office since October **At this time my account manager advised me that I could use that as my replacement part and they would issue the refund for the other part to [redacted] we have yet to see this refund go into a fact and I am now being accused of making fraudulent disputesThis is a shameful company to do business with In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer requested refund after item had already shippedThe customer returned the unit within the allowed returns period and we waived the restocking fee and shipping fees out to the customer as a courtesy, but we did charge the $programming fee as stated in the warrantyPlease let me know if there's anything else that we can do to help

We have the recorded phone calls stating that we were not able to be sure if programming the VIN only from the into the We explained to the customer that we can program the VIN into the part that we were not sure if using this computer would work due to security incompatiblilty (the PCM has a Sentry Key Immobilizer system while the had no option for that type of immobilizer system)This was all explained to the buyer before and after the purchaseIf the buyer would like, he is able to return the item for a store credit only as he is past the day return period for refunds (which he admits to signing in the previous message)

I understand your frustration but unfortuately we will be unable to refund this purchase because the tracking does show as delivered ( [redacted] If you like, we can offer a significant discount on another unitPlease let me know if there's anything else that I can do

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been Flagship One sent me dollars back for a part that didnt workThey never offered a replacementThis company was a big disappointment and a waste of money since the part was supposed to have a lifetime warranty In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer returned the item in with significant internal damage consistent with a spark plug/ignition coil failure common in these 3.0L VFord escapes as detailed in Ford's Technical Service Bulletin 10-18-(link for TSB download: [redacted] )We have the unit sent to an independent 3rd party repair facility and will be getting documentation showing that the item was damaged (possibly beyond repair) by the customerPlease see attached photos of the customer's returned/damaged unit and a known good unit to see the differences between the twoWe have offered another unit at a heavily discounted price as we do not believe the customer intentionally damaged the item but this was declined by the customerUnfortunately for most owners of the Ford Escape 3.0L V6, this is an extremely common issue that causes a high value repairUnfortunately, I believe that the mechanic who purchased the parts and performed the repair did not do the job correctly If the unit that we sent was sent out damaged, the unit would never have functioned correctly as the chips that control the ignition coils/spark plugs are damaged and those cylinders would not fire at all- customer has maintained in every communication that it worked perfectly for 15-miles and did not immediately have problemsWe are unable to issue a refund because the item will not be able to be resold to another customer due to the damage, and may not even be repairable at allSince we know of these problems, we only take these units from running vehicles WITHOUT the problems that the customer has encountered- no misfires, P035x codes, and in addition, all 3.0L escape computers are opened and fully tested before being sent to customersPlease let me know if there's anything else that I can do to help

I'm sorry for the inconvenience but we are unable to refund this transactionWe issued multiple replacements to the customer in good faith (even though our warranty only includes one replacement) but we still issued a partial store credit as another courtesy to the customer since it was returned more than days from date of purchase (a stipulation in our warranty)The store credit was issued minus the key fees since the keys were returned to us cut to match the customer's ignition and we would not be able to reuse themPlease let me know if there's anything else that I can do to help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company refusal is showing they refuse to do warranty claim and proves how crooked they areI guess they would prefer doing this in front of a nudgeI will just contact the news media here in Michigan and show how FStreats customers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***