Intelius.com

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe could not locate any listings in our database matching the information Mr*** provided.? If Mr*** still sees information for himself, we would like him to reply with the URL where the information can be found.We recommend Mr*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the procedure to opt out is temporary.? Intelius is constantly updating their database with new public records.? It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.? While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe would be more than happy to remove Mr[redacted]’s information from our database; however, we were unable to locate any information for him.? It would be helpful if Mr[redacted] would reply with the URL where his information appears and to include the cities and states which appear next to his name.? Once we have located Mr[redacted]’s information, we will be able to remove it.We recommend Mr[redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.We can submit a removal request to Google.com on Mr[redacted]’s behalf.? If he would like us to do so, we ask that he respond with the Google.com URL where he sees the search results he wants removed.? Additionally, it would be helpful if Mr[redacted] provided the exact search criteria he entered into Google.com which generates the listing.? Once we receive this information we will submit a removal request on Mr[redacted]’s behalf to Google.com.Additionally, it is important to remember that the procedure to opt out is temporary.? Intelius is constantly updating their database with new public records.? It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.? While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Complaint# ***
Consumer: *** ***
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We are in receipt of the consumer complaint filed by Ms*** in connection with Intelius’ Premiere Plus Membership
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Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website
Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $going forward
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The terms and conditions of the Intelius Premier Plus promotional offer, including the billing details, are presented multiple times during the purchase processOnce a user selects a specific price point, the billing details are shown in the order summary, which is viewable on each page of the checkout processOn the final page of the checkout process, the billing details of the promotional offer are presented again and the user must affirmatively check a box next to these details in order to complete the purchaseIf the billing details are not accepted, the promotional offer is removed and the cost of the report will return to its full standard priceAdditionally, after a purchase is completed with the promotional offer, the customer will receive a pand a welcome email for Intelius Premier Plus, which reiterates the billing details?
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Per the Terms Service Ms*** agreed to during her report purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care agent provided Ms*** with a refund of $on January 6, and removed Ms*** from the Premier Plus membership program per her requestI provided Ms*** with additional refund of two monthly membership fees in the amount of $39.90as an additional courtesy, however, we are unable to provide Ms*** with any additional refunds
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Sincerely,
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Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Complaint #*** Consumer:? *** *** ? We are in receipt of the consumer complaint filed by Ms*** in connection with Intelius’ Premiere Plus Trial Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius
websiteEach offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offerBelow, I have outlined the process and various places in which Intelius notified Ms*** of the membership offer and details? On February 11, 2018, Ms*** purchased a discounted reverse phone search in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMs*** was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit, debit or PayPal account would be charged $if she did not cancel her 7-day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs*** was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each) ? Intelius’ policy is to use all applicable means to deliver the information services ordered by its customers.? The information provided is gathered from selected public records and other publicly available informationHowever, there are times when instant results for phone numbers cannot be completedWhen this occurs, Intelius offers its Assisted Phone Search, generally an extra apaid service, for freeIn the event, we are still unable to provide any data, we provide a refund to the user for the cost of the reverse look up search ? I have reviewed the report Ms*** requested and it appears that the information provided was incompleteAs such, I have provided her a refund of her initial $report charge and the 7-day trial fee of $for a total refund of $Ms*** should note this refund on her credit card within the next 30-days depending on her financial institution’s billing cycle and internal refund policies ? This information should successfully resolve Ms***’s complaintIf you or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
It would be helpful if the business had a procedure in place to block the information from reappearing like similar companies? It could be removed today and back online tomorrow? Also, putting information out for public viewing doesn't help anyone.I appreciate your assistance
Sincerely,
[redacted]

Complaint number: [redacted] Consumer name: [redacted] ? We are in receipt of the consumer complaint filed by Mr[redacted]The only account I am able to locate using the information Mr[redacted] supplied in his complaint is a one-time charge for a People Search report he conducted on
November 21, in the amount of $A screen shot of this charge is attachedIt is possible that Mr[redacted] has an account under a different email address or nameIf he can provide me with the information below, I will research this matter further: ? -? ? ? ? ? ? ? ? ? An email address that may have been used to create the account -? ? ? ? ? ? ? ? ? The first six and the last four digits of the credit/debit card and billing zip code -? ? ? ? ? ? ? ? ? The order number provided on his purchase order ? He can either respond directly through the Revdex.com complaint resolution process or he can email me directly at [email protected] ? I look forward to receiving the additional information from Mr[redacted] ? Sincerely, ? ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com ?

Complaint #*** Consumer: *** *** ? We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional
information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? Typically, we require the person whose information is listed to make the request to opt out, however, per Ms***’s request, we have removed the confusing information from the Intelius database, as well as our affiliated websitesIt is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? As requested, the Intelius Premier Plus Membership was canceled on 6/7/2016.? A refund of $was issued on 6/16/2016.? The refund will appear on Ms[redacted]’s statement in one of the next two billing cycles, depending on the closing date.? No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? As requested, the Intelius Premier Plus 7-Day Pass was canceled on 11/04/and the charge for the 7-Day Pass was never charged.? Additionally, since the Assisted Phone Search Report did not return any results, the charge of $was canceled on 11/05/This will reflect on Mr[redacted] statement in one of the next two billing cycles, depending on the closing date.? No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? As requested, the Intelius Premier Plus Membership was canceled on 6/13/and a refund was issued for $29.95.? An additional refund totaling $was refunded on 6/20/2016.? The additional refund will appear on Mr[redacted]’s statement ($29.95x3) in one of the next two billing cycles, depending on the closing date.? Again, all membership charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
I did give your representative the information that they asked for, they just kept telling me that they could not, would not, help me because of the fact I was not RobertI do appreciate you stepping up and getting this taken care ofI will reopen this complaint if no refund is received in the next billing cycles
Sincerely,
[redacted]

Complaint Number: [redacted] Consumer Name: [redacted] ? We are in receipt of the consumer complaint filed by Mr[redacted] in connection with his dissatisfaction with a report he purchased on the Intelius website ? Intelius’ policy is to use all applicable means to deliver the information
ordered by its customers.? The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources.? However, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete ? According to our records, Mr[redacted] purchased a Statewide Criminal Report on March 27, in the amount of $A link providing information regarding the limitations of criminal reports is provided within both the Background Report and the Nationwide aordering sectionsA copy of the notice is attached for your review ? Per the Terms of Service that Mr[redacted] agreed to upon ordering his search, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund to Mr[redacted] for the Statewide Criminal Search Report in the amount of $Mr[redacted] should note this refund on his account within the next 5-days depending on PayPal’s internal refund policies ? This information should successfully resolve Mr[redacted]’s complaintShould your office or Mr[redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com ? ? ?

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms[redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the procedure to opt out is temporary.? Intelius is constantly updating their database with new public records.? It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.? While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint: ***
I am rejecting this response because: The message under the terms and and agreement is very misleadingI was under the impression that if I cancel my membership before the first week that I would not be charged the I want to make sure that in the future this company does not go in my account and get money off of my card.?
Sincerely,
*** ***

Complaint #: [redacted] Consumer:? [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted] in connection with a Background Report she ordered on October 24, on the Intelius website ? Prior to purchasing her report, Ms[redacted] was specifically notified what
information would be provided if it was availableIntelius’ policy is to use all applicable means to deliver the information services ordered by its customers.? The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources.? Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate.? ? Per the Terms of Service Ms[redacted] agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, a customer courtesy, I have provided Ms[redacted]’s PayPal account with a refund of $on October 31, Ms[redacted] should note this refund in her account within the next several days depending on Paypal’s internal refund policy ? This information should successfully resolve Ms[redacted]’s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com ?

Complaint# [redacted] Consumer name: [redacted] ? We are in receipt of the complaint filed by Ms[redacted] regarding her claim that Intelius enrolled her into a paid membership program and charged her membership fees without her permission ? Intelius customers are presented with a two-tier
pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membership with one background report search voucherIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership and has not yet used their background check voucher, they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel within the stated time frame or if the user uses the background report voucher within the initial days, they are enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offerBelow, I have outlined the process and various places in which Intelius notified Ms[redacted] of the membership offer and details? On June 8, 2018, Ms[redacted] purchased a discounted phone report in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMs[redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $if she did not cancel her day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsAdditionally, Ms[redacted] was notified that if she used her background check voucher during the 7-day trial her paid membership would begin immediately and her credit card would be charged $Ms[redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A representative copy of the purchase page Ms[redacted] was presented is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms[redacted] would have received a Welcome Email sent to the email address associated with her Intelius accountThis email contained the amount Ms[redacted] paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, in addition to her initial search, Ms[redacted] also utilized the background report voucher (a report valued at $49.95), which automatically enrolled her in the Premier Plus membership programAs a result, her credit or debit card was charged $on June 8, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase? Per the Terms of Service, Intelius has a no refund policy and we are unable to offer a refund since Ms[redacted] utilized her Premier Plus membership to order a Background ReportHowever, I can confirm her Premier Plus membership subscription has been cancel and no further charges will appear on her account in connection with this matter ? This information should successfully resolve Ms[redacted]'s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint # [redacted]
Consumer: [redacted]
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We are in receipt of the consumer complaint filed by Ms[redacted]Intelius is an online public information website which collects and compiles legally available public records and publicly available information via local, state, federal and
other agencies.? For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy
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Per Ms[redacted]’ request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporary.? Intelius is constantly updating its database with new public records.? It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request.? While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.?
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Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals
?
This information should successfully resolve Ms[redacted]’ complaint.? Should your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected]
?
Sincerely,
?
Tara M[redacted]
SrIP & Marketing Compliance Manager
www.intelius.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Complaint: ***
I am rejecting this response because: I emailed the company back yesterdayi have given the credit card information to several managers that I talked toI emailed the last four numbers of my husbands credit card I CANNOT give a zip code because whoever set up this account did not use my zip code!?
Sincerely,I have yet to hear from the company.?
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