Intelius.com

Complaint # *** Consumer:? *** *** ? We are in receipt of the consumer complaint filed by Ms*** in connection with a People Search Plus report she ordered on July 24, on the Intelius website ? Prior to purchasing her report, Ms*** was specifically
notified what information would be provided if it was availableIntelius’ policy is to use all applicable means to deliver the information services ordered by its customers.? The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources.? Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate.? ? Per the Terms of Service Ms*** agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a full refund of the cost of the report to Ms***’s credit card on July 25, in the amount of $Ms*** should note this refund on her account within the next to days depending on her financial institution’s billing cycle and internal refund policy ? Ms*** is not currently enrolled in any subscription membership plan and no additional monthly charges will appear on her account unless she proactively purchases a subscription membership in the future ? This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@intelius.com? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com ?

Complaint #*** Consumer Name: *** *** ? We are in receipt of the complaint filed by Ms*** regarding her claim that Intelius enrolled her into a paid membership program and charged her membership fees without her permission ? Intelius customers are presented with a
two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms*** of the membership offer and details? On January 5, 2018, Ms*** purchased a discounted Phone Report in the amount of $which included a 7-day trial membership of the Premier Plus membershipMs*** was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $(plus applicable taxes) if she did not cancel her 7-day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs*** was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy PolicyIf a user fails to check the box, they are unable to complete their purchase on the Intelius websiteA representative copy of the standard purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms*** would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms*** paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms*** did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, her credit or debit card was charged $on January 28, and every month on the anniversary of her initial purchase in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase? Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, a customer care agent provided Ms*** with a refund of her February membership fee in the amount of $and removed her from the Intelius Premier Plus membership program on February 12, Per her request, I have provided her an additional refund of her January 28, membership fee in the amount of $Ms*** should note this refund on her account within the next to days, depending on her financial institution’s billing cycle and internal refund policies ? This information should successfully resolve Ms***'s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #[redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted]Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? Per Ms[redacted]’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we do provide a self-service opt out procedure in which users can: ? 1.? ? ? ? ? Enter their information in a form to search for their name 2.? ? ? ? ? Select their listing from the list of results 3.? ? ? ? ? Enter a valid email address 4.? ? ? ? ? Check their email and click on the link Intelius sends them ? Intelius will then provide them a reference number and will send them a confirmation email when the removal has been completedValid requests are typically completed within hoursThe self-service opt out process can be found here:? http://www.peopleconnect.us/privacy#p-? Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Ms[redacted]’s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe would be more than happy to remove Ms[redacted] information, but we are unable to locate any information for her on our website.? In order to locate Ms[redacted] information, we ask that she provide the URL where it appears on our website.? Once we have located her information, we will be able to remove it.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint Number:? [redacted] Consumer Name: [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted] in connection with her dissatisfaction with a Background Report she ordered on May 31, on the Intelius website ? Intelius is an online public
information websiteThe information we provide is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete ? The report that Ms[redacted] purchased included her search subject’s contact, information, including address, email and phone records, family members, employment and educational history and social network profilesIn addition, a Background report will provide criminal, civil and marital history, if the information is available from the state in which the individual resides or if the individual has this information to report ? The Terms of Service which Ms[redacted] agreed to when she purchased her report specifically states that all report purchases are non-refundable and that users “should not assume that the data available through these Services include a complete or accurate history of any person's criminal or civil background or other informationThe data contained in the databases used by the Services have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsWE HAVE NOT VERIFIED THE DATA OR INFORMATION AVAILABLE THROUGH THE SERVICES AND DO NOT WARRANT ITS ACCURACY, LEGITIMACY, TIMELINESS, LEGALITY OR COMPLETENESSANY DATA OR INFORMATION PURCHASED FROM US VIA THE SERVICES IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR NON-INFRINGEMENT.” ? Ms[redacted] contacted the Intelius customer care department who notified her that all report purchases are non-refundableThe agent provided Ms[redacted] with a courtesy free Nationwide Criminal Check report which Ms[redacted] utilized on May 31, ? On June 4, Ms[redacted] contacted the Intelius customer care team and was again notified that all report purchases are non-refundableThe agent removed Ms[redacted] from the Intelius Premier Plus Day Trial membership per Ms[redacted]’s request and suspended her $trial membership fee ? This information should successfully resolve Ms[redacted]’s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com ? ?

Intelius’s policy is to use all applicable means to deliver the information service to our customers.? The information we provide is gathered from selected public records and other sources.? Local, state, and federal agencies make updates to public records.? The information can come
from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.? This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Mr[redacted] to be fully satisfied with his purchase from Intelius.? Since he was not completely satisfied with the People Search Plus Report and the Current Phone and Address Check, we have processed a refund of $and $to his account on 11/17/2015.? This refund will appear on his statement in one of the next two billing cycles depending on the closingWe sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius solely collects and compiles the public records and publicly available information.? Local, state, and federal agencies make updates to public records.? The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit
filings, court records, magazine subscriptions, and address changes.We have removed the information for Ms[redacted] from the Intelius database, as well as affiliated sites.? We would be happy to remove information for other individuals with the same last name as Ms[redacted], however, we ask that the request be submitted specifically by the individual the information is associated to.? Our privacy policy provides instructions on how to opt out information.? We recommend Ms[redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the procedure to opt out is temporary.? Intelius is constantly updating their database with new public records.? It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.? While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr[redacted] in connection with Intelius’ Premiere Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach
offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Mr[redacted] of the membership offer and details? On March 18, 2017, Mr[redacted] purchased a discounted membership in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMr[redacted] was notified of this offer and trial membership when he selected his report type and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete her report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $(plus applicable taxes) if he did not cancel his day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month creditsMr[redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after his report purchase, Mr[redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr[redacted] paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership ? According to our records, Mr[redacted] contacted the Intelius Customer Care team on March 21, regarding his trial membershipPer Mr[redacted]’s request, the agent removed Mr[redacted] from the trial membership program and waived the $trial membership cancellation feeSince Mr[redacted] was removed from the Intelius Premier Plus plan prior to the assessment of his initial membership fee of $29.95, which would have occurred on March 25, 2017, there have been no other charges, other than the initial $for the phone report Mr[redacted] purchased on March 18, 2017, charged to his account ? This information should successfully resolve Mr[redacted]'s complaintShould your office or Mr[redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted]I am rejecting this response because: I received via email receipts from you on 7/24/and also 7/26/16, Case Numbers: ? [redacted]
suggesting, presumably, that my request was acknowledged and my information removed? Yet, there was no further contact? It was attempted
at least times, to FIND, copy and paste my URL address into your requested box on-line? After plus times, submitting my URL address, it was
by luck that I found the hidden URL address that your system required? This was submitted at least six timesFrom there, I was informed to that I would?
received a telephone call with further instructions? I did not want to provide you with my mobile phone number, but felt pressured to do so? Each and every time,
I went through this process, I received a telephone call, and pushed the appropriate button, #1, only to hear, " I am sorry, there is a problem with access? Good bye"
HOW MANY Barriers have I had to overcome, with many hours spent on this, with the Barriers outrageously difficult to find, to submit, to eventually get to a return
call that indicates "Good Bye'
Then, to telephone India, I was told I needed to send to you a copy of my Driver's License or Passport or other Federal I.Dcard? HOW DARE YOU ask this of me, because you clearly have posted all information about me! ?
I did, however, send to you in the mail the information requested? A copy of my Driver's License, with my photo and ID crossed out, as requested
This is an outrageous game that you are playing, and in no way indicates a reputable business nor reputable business practices?
I have spent many hours trying to jump through your barriers in every way
Sincerely,[redacted]

Complaint: [redacted]
Intelius agreed to credit my account for the amount in dispute, which I asked them to do in accepting the resolution of this complaint #[redacted]? But they still have not posted any credits to my account? Can you please re-open this complaint and follow up with Intelius?
I am rejecting this response because:
Sincerely,[redacted]

Revdex.com:I dont see how this company is allowed to operate if this is only a temporary fix? How can they utilize our private info and post it online?Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]l [redacted]

Complaint# *** Consumer: *** *** ? We are in receipt of the consumer complaint filed by Mr*** in connection with Intelius’ Premier Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach
offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Mr*** of the membership offer and details? On November 25, 2017, Mr*** purchased a discounted People Search Report in the amount of $(plus applicable taxes), which included a 7-day trial membership of the Premier Plus membershipMr*** was notified of this offer and trial membership when he selected his report type and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete his report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $(plus applicable taxes) if he did not cancel his day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month creditsMr*** was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy with hyperlinks to eachA representative copy of this purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after his report purchase, Mr*** would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr*** paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership ? According to our records, Mr*** did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about his membership prior to the expiration of his trial membershipAs a result, his credit or debit card was charged $on December 3, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase? Per the Terms of Service, Intelius has a no refund policy, however as a courtesy, an Intelius customer care representative who spoke to Mr*** via telephone on December 7, granted Mr*** a refund of his membership fee in the amount of $and removed him from the membership programMr*** should note this refund on his account within the next to days, depending on his financial institution’s billing cycle and internal refund policy ? This information should successfully resolve Mr***'s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]I understand the process of this companyIt is very easy to make up fake emails and stealing someone's identityI did contact my bank and they told me to contact the company and explain what happened which I did on several occasions.? 2/21, 3/3, twice on 3/6,and 3/8, and again on 4/The first couple times they told me there was going to be a investigation and the would get back to me in to business days which they did notI called after the days and they told me they would not give me any information on the investigation.? Yes they did give me but I am still out of $80.00.? ?

Complaint: ***
I am rejecting this response because: This business is a fraud.I read the complaint answer from? Intelius.comIt is more smoke and mirrors, complete deceit and liesThe company was engaged to do a simple job, it did not do the job and charged me $for various made up feesIt is that simpleThey could have just simple said the are not capable of doing the work they advertise to do, that is is a fake and the advertising is completely false.? The deceitful “price structure and time to cancel this and that” is more deceit and misleading gibberish with no meaningThe presentation is designed to con customers out of their money, nothing moreIt is a very dishonest business, another internet Fraud.? Why the Revdex.com gives them a good grade is another questionIs the Revdex.com taking some kind of payoff? Why does the Revdex.com not tell the truth?? Anyone that does business with Intelius is a FOOLThey will only steal your money and give you nothing, just like they did me.? ?
Sincerely,
*** ***

Intelius is not currently offering gift cards for purchase, however, we would be happy to add search credits which match the value of his gift cards to his account.? We ask that Mr*** respond with the type of report he would like to receive.? Once we receive his response, we will
add the search creditAdditionally, with the information which has been provided to us, we were able to locate an account for Mr***.? We have confirmed that no purchases have been placed on his account.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the Opt Out procedure is temporary.? Intelius is constantly updating their database with new public records.? It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.? While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint #*** Consumer: *** *** ? We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy ? Intelius has a self-service opt-out procedure in which users: ? 1.? ? ? ? ? Enter their information in a form to search for their name 2.? ? ? ? ? Select their listing from the list of results 3.? ? ? ? ? Enter a valid email address 4.? ? ? ? ? Check their email and click on the link Intelius sends them ? Intelius will then provide them a reference number and will send them a confirmation email when the removal has been completedValid requests are typically completed within hours ? Ms***’s submitted her initial automated request on January 26, 2018, her information was removed from the Intelius database, as well as our affiliated websites no later than January 29, ? Ms*** may still see her name appearing within Google search results pages for a period of timeIf this occurs, it means that while Ms***’s information was still in our systems, Google indexed the public results pages of the Intelius websiteIn order for this specific search string to be removed, Google will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on Google’s internal policies and algorithmsHowever, Ms*** should note, that none of her information appears in any of the Intelius search resultsI have attached a screen shot from a Google search query to an Intelius page that indicates that we do not have any information on ***? *** in our databases ? Additionally, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #*** Consumer: *** *** *** ? We are in receipt of the consumer rebuttal filed by Ms*** ? Per Ms***’s request, we removed her information from the Intelius database on October 5, Ms*** may still initially notice her name appearing within search engine resultsIf this occurs, it means that while Ms***’s information was still in our systems, search engines indexed the public results pages of the Intelius websiteIn order for this listing to be removed, individual search engines will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on each search engines’ internal policies and algorithmsHowever, Ms*** should note, that none of her information appears in any Intelius search results ? I have attached a screen shot of an Intelius web page that shows that we do not have a “Deirdre ***” in our database in the United States ? This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #[redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr[redacted] ? Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other
agenciesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? According to our records, Mr[redacted] submitted a request to remove his information from the Intelius database on April 17, Mr[redacted]’s request was completed by April 20, and his information was removed from our database as well as our affiliate websites ? Intelius does not collect information regarding nCitizens, however, if an individual has at one time resided in the United States, it is possible that their information may inadvertently appear in our search resultsAdditionally, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request or the member can utilize the automated online opt out process and select the records they would like to remove at https://www.intelius.com/optout ? This information should successfully resolve Mr[redacted]’s complaintShould your office or Mr[redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com