Intelius.com

Thank you for providing us with the additional informationWe’ve located the account and have refunded your card accordinglyYou should see a refund in the amount of $on your credit card account within the next 5-days.? ? We take matters of this nature seriouslyIf you haven’t already done so, we highly recommend that you contact your financial institution about these unauthorized charges ? Thank you for bringing this to our attention and we hope that we have resolved this matter in a prompt and satisfactory manner ? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com ?

Complaint# *** and *** Consumer name: *** *** ? We are in receipt of the duplicate complaints filed by Ms*** in connection with her recent report purchases on the Intelius website ? Intelius customers are presented with a two-tier pricing structure when purchasing
reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membership with one background report search voucherIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership and has not yet used their background check voucher, they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel within the stated time frame or if the user uses the background report voucher within the initial days, they are enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offerBelow, I have outlined the process and various places in which Intelius notified Ms*** of the membership offer and details? On April 23, 2018, Ms*** purchased a discounted Assisted Phone Search in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMs*** was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $if she utilized her background report voucher within the 7-day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs*** was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A representative copy of the standard purchase page is is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms*** would have received a Welcome Email sent to the email address associated with her Intelius accountThis email contained the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, shortly after her phone report purchase, Ms*** utilized her background report voucher which automatically enrolled her in the Premier Plus membership program per the terms she agreed to upon her initial report purchaseAs a result, her credit or debit card was charged an additional $on April 23, ? Since the Assisted Phone Search returned no data on the number Ms*** searched, the $report fee was automatically refunded to her credit card on April 27, Per the Terms of Service and the terms Ms*** agreed to during her initial purchase, Intelius has a no refund policyI can confirm she has been removed from the Intelius Premier Plus membership program and no additional fees will be charged to her account ? This information should resolve Ms***' complaint ? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius’s policy is to use all applicable means to deliver the information services to its customers.? The information we provide is gathered from selected public records and other sources.? The data is compiled into a comprehensive public record search that Intelius maintains with active
updates from its sources.? Due to the nature of public records, Intelius cannot warrant the information provided is current, complete, or accurateWe want Ms*** to be fully satisfied with her purchase from Intelius.? Since she was not completely satisfied with the Background Report, we canceled the pending charge of $on 6/28/2016.? This will reflect on her statement in one of the next two billing cycles depending on the closing.? Again, all charges on the account have been canceled.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: ***
I am rejecting this response because:I received no useful informationI should receive a full refund
Sincerely,
***? ***

Complaint #: [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted]Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies
Public records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license ? Per Ms[redacted]’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Ms[redacted]’s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [redacted]@intelius.com ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: ***
I am rejecting this response because:your company is just about ripping people offI had to to cancel my debit card, which cost me money, to ensure that your company no longer has access to my informationI think it’s unfair I was charged for a service I never used and canceled within the same hour of subscribing toSo your “company” charged me $for mins of a subscription? What about your rude customer service rep who literally yelled at me? Your company is bs and I will continue to warn people about your scam you call a businessYou must be Trump supporters.?
Regards,
*** ***

Intelius’s policy is to use all applicable means to deliver the information services to its customers.? On-Site County Courthouse Criminal Record Searches are conducted at the physical court house location.? Our network of court researchers will conduct a search for criminal records as
quickly as possible; however, processing times may vary by county and state.? Delays in delivering the results may be caused by individual court schedules, holidays, and operations.? Most results are delivered within 2- business days, but this is not guaranteed.? A customer is informed of possible delays with delivering results for an On-Site County Courthouse Criminal Record Search before and after it is purchased.We want Mr*** to be fully satisfied with his purchase from Intelius.? Since he was not completely satisfied with the On-Site County Courthouse Criminal Record Search, we have processed a refund of $to his account on 9/10/2016.? This refund will appear on his statement in one of the next two billing cycles, depending on the closingWe sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # *** Consumer Name: *** *** ? We are in receipt of the complaint filed by Ms*** in connection with her trial membership on the Intelius website ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius
websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms*** of the membership offer and details? On October 26, 2017, Ms*** purchased a discounted Phone Search Report in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMs*** was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $(plus applicable taxes) if she did not cancel her 7-day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs*** was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the standard purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms*** would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms*** paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms*** did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, her PayPal account was charged $on November 3, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase? Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, I have provided Ms*** with a refund in the amount of $and removed her from the Intelius Premier Plus membership program on November 6, Ms*** should note this refund in her PayPal account within the next to days, depending on PayPal’s internal refund policies ? This information should successfully resolve Ms***’ complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@Intelius.com? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

We are in receipt of the consumer complaint filed by Ms[redacted].? Intelius’s policy is to use all applicable means to deliver the information services to its customers.? The information we provide is gathered from selected public records and other sources.? The data is compiled into a
comprehensive public record search that Intelius maintains with active updates from its sources.? Due to the nature of public records, Intelius cannot warrant the information provided is current, complete, or accurateWe want Ms[redacted] to be fully satisfied with her purchase from Intelius.? Since she was not completely satisfied with the Property Report, we have processed a refund of $to her account on August 10, 2017.? This refund will appear on her statement in one of the next two billing cycles depending on the closing.Additionally, we have canceled the Intelius Premier Plus 7-Day Pass.? Ms[redacted] was not charged for the 7-Day Pass.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by [redacted]Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? Per [redacted]’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? [redacted] may temporarily still see his name listed within search engine resultsIf this occurs, it means that while [redacted]’s information was still in our systems, search engines crawled and indexed the public results pages of the Intelius websiteThe search engine will need to re-index these webpages and update the information they have cachedSearch engines frequently update this information, however, when and how often these pages are re-indexed is beyond our control and is based on each search engine’s internal policies and algorithms ? Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve [redacted]’s complaint.? Should your office or [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint number: [redacted] Consumer name:? [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted]I am unable to locate an account matching the name or email address Ms[redacted] supplied in her complaint.? If she can provide me with the following
information, I will research this matter further on her behalf: ? -? ? ? ? ? ? ? ? ? An email address that may have been used to create the account -? ? ? ? ? ? ? ? ? The first six and the last four digits of the credit/debit card and billing zip code -? ? ? ? ? ? ? ? ? The order number provided on her purchase order ? She can either respond directly through the Revdex.com complaint resolution process or she can email me directly at [email protected] ? I look forward to receiving the additional information from Ms[redacted] ? Sincerely, ? ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com ?

Complaint number: *** Consumer name: *** *** ? We are in receipt of the consumer complaint filed by Mr***I am unable to locate an account matching the information Mr*** supplied in his complaint.? If he can provide me with the information below, I will research this
matter further: ? -? ? ? ? ? ? ? ? ? An email address that may have been used to create the account -? ? ? ? ? ? ? ? ? The first six and the last four digits of the credit/debit card and billing zip code -? ? ? ? ? ? ? ? ? The order number provided on his purchase order ? He can either respond directly through the Revdex.com complaint resolution process or he can email me directly at [email protected] ? I look forward to receiving the additional information from Mr*** ? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com ?

Complaint: ***
I am rejecting this response because: My main complaint was not addressed by the business in mentionI stated that their on-line correspondence when signing up for a membership states " that any time the membership can be cancelled either by calling their support Office number any time for any reasonI called that support number and they said they could not cancel the membershipThe inconsistencies that they mention in their answer was not even the main reason I initiated this complaintthey are telling the public that we can call and cancel at anytime for any reason the membership and when I initiated this? written quote ? they could not/would not follow thruIf they had explained why they could not cancel the membership that they quoted when you sign up it would have been better.? In addition, if they had given me the information about I-tunes like they did in their answer again it could have alleviated having this complaint filed in their public record.? I know for whatever reason that I won't ever get my money back so lets just close this and move onI would like notice left open and on file? for the public to be able to see or use if this happens to someone else?
Sincerely,
*** ***

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? The Intelius Premier Plus 7-Day Pass was canceled on 4/2/and a refund was issued for $on 4/13/2016.? The refund will appear on Ms[redacted] statement in one of the next two billing cycles, depending on the closing date.Additionally, we received Ms[redacted] refund request regarding overdraft fees however; we are unable to process refunds for overdraft charges.? As requested, we have refunded the charge for the Intelius Premier Plus 7-Day Pass.? ? ? We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint #[redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted]Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license ? Per Ms[redacted]’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Ms[redacted]’s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint by Mr[redacted] ? It appears that Mr[redacted] has two accounts: ? Mr[redacted] created his first account on December 16, at 6:on our affiliated website USSearch.comOn that date Mr[redacted] purchased
an Instant Nationwide Search in the amount of $which included a 2-day trial membership programMr[redacted] last logged into this account on December 18, when he cancelled his trial membership on the USSearch.com site ? ? Mr[redacted] created his second account on December 16, at 6:pm on the Intelius websiteOn that date he purchased a Nationwide Criminal Search which included a 7-day trial of the Intelius Premier Plus membership programAt 6:pm, Mr[redacted] also purchased a Federal Criminal Search in the amount of $ ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Mr[redacted] of the membership offer and details? On December 16, when Mr[redacted] purchased his Nationwide Criminal Search in the amount of $(normally priced at $39.95), it included a 7-day trial membership of the Premier Plus membershipMr[redacted] was notified of this information on the offer page and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete her report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $(plus applicable taxes) if he did not cancel his day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month creditsMr[redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the offer page, offer details and the purchase page are attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after his report purchase, Mr[redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr[redacted] paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership ? According to our records, Mr[redacted] cancelled his trial membership and removed himself from the monthly Intelius Premier Membership subscriptionAs such, his credit card was charged $per the terms he agreed to when he made his initial purchase ? Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, I have provided Mr[redacted] with a refund of his trial membership fees in the amount of $on January 9, Mr[redacted] should note this refund on his account within the next to days, depending on his financial institution’s billing cycle and internal refund policies ? This information should successfully resolve Mr[redacted]'s complaintShould your office or Mr[redacted] have any questions or need additional information, please feel free to contact me at [redacted]@intelius.com? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted] in connection with Intelius’ Premiere Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach
offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms[redacted] of the membership offer and details? On May 14, 2017, Ms[redacted] purchased a discounted Assisted Phone Search Report in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMs[redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $(plus applicable taxes) if she did not cancel her day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs[redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A representative copy of the purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms[redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms[redacted] paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms[redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, her credit or debit card was charged $on May 22, and every month thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase? Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, an Intelius customer care representative provided Ms[redacted] with a month membership refund on December 26, in the amount of $and removed her from the Premier Plus membership planMs[redacted] should note this refund on her account within the next to days, depending on her financial institution’s billing cycle and internal refund policiesWe are unable to provide Ms[redacted] with any additional refunds ? This information should successfully resolve Ms[redacted]'s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [redacted]@intelius.com? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint #*** Consumer: *** *** ? We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy ? Ms*** submitted her opt out request on May 17, 2018, her information was removed from the Intelius database on or about May 21, If Ms*** is still seeing her name appearing within Google search results pages, it means that while Ms***’s information was still in our systems, Google indexed the public results pages of the Intelius websiteUnfortunately, we do not have the ability to remove this information from Google’s search results ? In order for this specific search string to be removed, Google will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on Google’s internal policies and algorithmsHowever, Ms*** should note, that none of her information appears within any of the Intelius search resultsPlease see the attached screen shot of a search page showing no information available on the Intelius website for “*** ***” ? Additionally, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request or the member can utilize the automated online opt out process and select the records they would like to remove at https://www.intelius.com/optout ? This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? The billing details are reiterated on each page during the purchase process.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? As requested, the Intelius Premier Plus Membership was canceled on 12/28/2016.? As stated within the Terms and Conditions which Ms[redacted] agreed to during her report purchase, Intelius has a no refund policy.? However, as a courtesy a Customer Care agent refunded the charge of $for the Intelius Premier Plus Membership on 12/28/2016.? The refund will appear on Ms[redacted]’s statement in one of the next two billing cycles, depending on the closing date.? No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience