Intelius.com

? Complaint: ***I am rejecting this response because your info is far worse than other sitesNothing else in my Google results is anywhere near as violatingYou provide my street address for all to see (poorly censored and still obvious), and I cannot unlist myself without sending you a BIRTH CERTIFICATEYou'll excuse me if I do not trust you with that info since you are a huge scamNow you even admit unlisting me is not permanentI have every intention of reporting you to the FTC or whatever federal branch needs to be notified as soon as I have the time.Sincerely,*** ***

Complaint: [redacted]I am rejecting this response because:According to the Intelius response, they have two-tiered pricing, but I believe it is confusing and misleadingI also believe this is purposefulThis company charges customers repeatedly, when they are aware that the customer is not receiving a product any longerPersonally, I believed that I had cancelled right away, and because of my busy life as a working wife and mother of three, did not notice that this company was charging me repeatedly for almost three yearsBut they knew, and this is their tactic for making moneyThey also knew that I haven't used their service since the original search in Intelius preys on the fact that they will make money on busy, hard-working peopleThey should not be able to unknowingly charge customers for an unlimited amount of time without any customer account activityEven a doctor's office drops patients after they haven't been seen for months.?
The long and short of it, this company is running a scamThey feel okay about it because of they way they have worded it in their website, but it is a fleecing of hard-working, upstanding citizensHow do they sleep at night?Sincerely,[redacted]

Complaint # *** Consumer Name: *** *** ? We are in receipt of the complaint filed by Ms*** regarding her claim that Intelius enrolled her into a paid membership program and charged her membership fees without her permission ? Intelius customers are presented with a
two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms*** of the membership offer and details? On December 4, 2017, Ms*** purchased a discounted People Search Report in the amount of $(and an areport for current phone and address information for an additional $1.95), which included a 7-day trial membership of the Premier Plus membershipMs*** was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $(plus applicable taxes) if she did not cancel her 7-day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs*** was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the standard purchase process with the areas in which Ms*** was notified of this trial offer is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms*** would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms*** paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms*** has cancelled her trial membership and removed herself from the monthly Intelius Premier Membership subscriptionAs such, her credit card will only be charged the $for her People Search Report and the $trial offer price per the terms she agreed to when she made her initial purchase ? This information should successfully resolve Ms***'s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #: *** Consumer: *** *** ? We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic
records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license ? Per Mr***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

US Search solely collects and compiles the public records and publicly available information.? Local, state, and federal agencies make updates to public records.? The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.Again, we have removed the requested information from the US Search database, as well as affiliated sites.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

? We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional information regarding how we collect and
share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? Per Mr***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Mr*** may temporarily still see his name listed within search engine resultsIf this occurs, it means that while Mr***’s information was still in our systems, search engines crawled and indexed the public results pages of the Intelius websiteThe search engine will need to re-index these webpages and update the information they have cachedSearch engines frequently update this information, however, when and how often these pages are re-indexed is beyond our control and is based on each search engine’s internal policies and algorithms ? Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Mr***’s complaint.? Should your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint# ***
Consumer name: *** ***
?
We are in receipt of the consumer complaint filed by Ms*** in connection with Intelius’ pricing structure
?
Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius
website.? Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership.? If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membership
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Based upon a search of our database using the email address Ms*** supplied in her complaint, it does not appear that she has purchased any reports or enrolled in the Intelius Premier Plus Membership at this time
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This should resolve Ms***’s complaint.? If you have any questions or need additional information, please feel free to contact me at ***.?
?
Sincerely,
?
Tara M***
www.intelius.com

Complaint # [redacted]
Consumer: [redacted]
?
We are in receipt of the consumer complaint filed by Mr[redacted]Per Mr[redacted]’s request, we have removed his financial information from the Intelius database.? Mr[redacted]’s still has an account at Intelius, however, there isn’t any credit card
information tied to this account
?
This information should successfully resolve Mr[redacted]’s complaint.? Should your office or Mr[redacted] have any questions or need additional information, please feel free to contact me at [email protected]
?
Sincerely,
?
Tara M[redacted]
SrIP & Marketing Compliance Manager
www.intelius.com

Complaint #: [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted]Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic
records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s licensePer the Privacy Policy, opt out requests are generally processed within 7-days.? ? Per Ms[redacted]’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Ms[redacted]’s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thanks I will keep looking to see if my info pops up again.Thank you for your assistance

I want my information removed from their data base and from their affiliate site data bases (been verified, lookanyone up, and Intellius, and google)They have given me know email address to email them the direct website that they claim they need to remove my info from googleAdditionally I am a domestic violence victim, identity theft victim, rape victim, and a victim of police misconductI do not ever consent for them to use my name or personal information on any of their website nor do I authorize them to give it to googleAnd If I do find it appearing ever again at any time they can plan on facing legal charges for deflammation of character and violation of privacy act.? I did not ever resist arrestI do not appreciate these liesI have already given the Revdex.com proof that they still havent remove itIf the Revdex.com gives me an email address to reply to both them and to Intellus I will be happy to reforward the online info website about me still available onlineI will not the rest of my life be forced to refill out complaints on Revdex.comThey do not ever have my information to use my information online for personal gain.Complaint: ***I am rejecting this response because:Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? The Intelius Premier Plus Membership was canceled on 1/30/and a refund was issued for $on 2/12/2016.? The refund will appear on Ms***’s statement in one of the next two billing cycles, depending on the closing date.? No future membership charges will occur.? Ms*** will only be charged $for the People Search Report.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: ***
I am rejecting this response because: I do not believe this was all made perfectly clear, I was under the impression I was paying $for specific information pertaining to ONE personI believe this language is buried in so much information that I did not understand that I was signing up to pay $a month EVERY month moving forwardFurthermore I would never have agreed to the terms much less to be automatically renewed every yearIf I had not caught this when I did I would have continued to be billed for years to come under the automatic renewalOnce again I will point out that this service was NEVER used beyond the first date in May of The simple fact that the service was never ever used beyond that point speaks volumes that I never even realized I had this service or used itAs I stated earlier, my husband paid the monthly bill and did not pay close enough attention thinking it was the billing for our number connected to our businessBelieve me I will never ever agree to anything that has to be cancelled in order to stop being billedI think companies that sign you up for repeated billing count on the fact that people do not know what they have signed up forI would seriously like to know how many people have been scammed into paying for this service without realizing itIn response to the fact the company stated I disconnected the call before it was finished when I called them is also untrueI am the one who was disconnected from the callI did not hang up, I called back directly and spoke to a different personI called back a third time and talked to yet another person.? I feel like I have been scammed
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
**

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint#: *** Consumer: *** *** ? Thank you for bringing this to our attentionAfter one of our representatives contacted Ms*** regarding these charges, we were able to locate the account that used Ms***’s credit card informationAfter reviewing the charges, we refunded Ms
***’s card in the amount of $Ms*** should see this refund on her account within the next 5-days depending on her financial institution’s billing cycle and internal refund policies ? We take matters of this nature very seriouslyIf Ms*** hasn’t already done so, we highly recommend that she contact her financial institution and local authorities to report these unauthorized charges to her accountIntelius would be happy to provide assistance in the event either agency contacts us in regard to any ongoing investigation ? Thank you for bringing this to our attention and we hope that we have resolved this matter in a prompt and satisfactory manner ? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com ?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr[redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out.? ? To do this, we request that proof of identity be submitted along with the removal request.? Proof of identity can be a state issued ID card or driver's license.? When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.? However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.? If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.Additionally, it is important to remember that the Opt Out procedure is temporary.? Intelius is constantly updating their database with new public records.? It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.? While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***