Intelius.com

? We are in receipt of the consumer complaint filed by Mr[redacted] in connection with Intelius’ Premiere Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard full one-time
purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Mr[redacted] of the membership offer and details? On June 22, 2016, Mr[redacted] purchased a discounted membership in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMr[redacted] was notified of this offer and trial membership when he selected his report type and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete her report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $(plus applicable taxes) if he did not cancel his day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month creditsMr[redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after his report purchase, Mr[redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr[redacted] paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership ? According to our records, Mr[redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about his membership prior to the expiration of his trial membershipAs a result, his credit card was charged $on June 30, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase ? Per the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, an Intelius Customer Care representative provided Mr[redacted] with a refund of his last three month membership fees in the amount of $(x $29.95) on March 22, As an additional courtesy, I have provided an additional one month refund of $Mr[redacted] should note these refunds on his account within the next days depending on his financial institution’s billing cycle and internal refund policyWe are unable to provide Mr[redacted] with any additional refunds ? This information should successfully resolve Mr[redacted]'s complaintShould your office or Mr[redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted] in connection with Intelius’ Premier Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach
offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms[redacted] of the membership offer and details? On September 6, 2016, Ms[redacted] purchased a discounted People Search Report in the amount of $(plus applicable taxes), which included a 7-day trial membership of the Premier Plus membershipMs[redacted] was notified of this offer and trial membership when she selected his report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her payment method would be charged $(plus applicable taxes) if she did not cancel her day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs[redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy with hyperlinks to eachA representative copy of the purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms[redacted] would have received a Welcome Email sent to the email address associated with her Intelius accountThis email contained the amount Ms[redacted] paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms[redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, her payment method was charged $(plus applicable taxes) on September 14, and every month thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase? On June 7, 2018, Ms[redacted] spoke to an Intelius customer care agent via telephonePer the Terms of Service, Intelius has a no refund policy, however as a courtesy, the Intelius agent granted Ms[redacted] a refund of her last three months’ membership fees in the amount of $I have provided Ms[redacted] with an additional three months’ refund in the amount of $on June 11, Ms[redacted] should note this refund on her account within the next to days, depending on her financial institution’s billing cycle and internal refund policyWe are unable to provide Ms[redacted] with any additional refunds ? This information should successfully resolve Ms[redacted]'s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Plus was activated.? When the Background Report search credit which is provided with the Intelius Premier Plus 7-Day Pass is consumed, the membership will immediately charge the monthly cost for the membership.? Before the search credit is consumed, the customer will receive a prompt informing them of the chargeAs requested, the Intelius Premier Plus Membership was canceled on 2/10/and the pending charge of $was canceled on 2/12/2016.? This will reflect on Mr[redacted] statement in one of the next two billing cycles, depending on the closing date.? Mr[redacted] will only be charged $for the People Search Report.? No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meHowever, if I find my name on their website again, I will file another complaint.? Sincerely, **

Complaint: [redacted]
I am rejecting this response because: I am rejecting this response for many reasonsFirst is Intelius' track record as a company that rips off customers by signing them up for services the customer does not request and services they are not aware they are signing up forOn the Revdex.com website, there are around complaints and reviews about this companyOut of those 300, 90% of them are negative responses, many of which deal with the unethical billing practices this company usesIm convinced the very few positive responses about the company are planted in their Revdex.com page by their own employeesI have found countless people online, through my research, describing Intelius as a scam companyA company that NO ONE should do business with, only refunding peoples money when threatened with Revdex.com complaints, and complaints filed with the attorney general in WashingtonIf I do not receive a full refund, that is my next step.? ? The company places in very small print in the terms and services section of the payment page the fact that we are agreeing to a day trial and a $a month premium membership if we do not cancel before those days are upIn addition, they burry the mention of the premium account in the middle of the largest terms and conditions check box I have ever seenTHIS IS THE ONLY MENTION OF THE $CHARGE TURNING INTO A $PREMIUM ACCOUNT THAT I HAVE YET TO FIND, DESPITE INTELIUS CLAIMING THEY MAKE IT ABUNDANTLY CLEARThis issue is illustrated in my second attachment, a screenshot from the Intelius website's checkout page, the same image the company attached to their original rebuttal to my complaint.? ? In my third attachment, I have created a mock search someone to illustrate how unclear the billing is for a one-time searchIt shows the $charge, but ABSOLUTELY NO MENTION OF THIS CHARGE TURNING INTO A $MONTHLY CHARGE.? ? ? The next issue I have is in the confirmation email that the company sends outIntelius claims that this is their second line of defense in notifying me about what I purchased and the fact that I need to cancel my account before my day trial turns into a premium membershipHowever, all that is mentioned in this confirmation email is my order number, the charge which is clearly marked as $with no mention of that charge turning into a premium membership, and the company's customer service contact informationThis issue is clearly illustrated in my second attachment.? ? Next, the company has no idea about the exact dates they charged my card, giving me very little hope regarding their business practicesAll of my transactions, according to my bank statements, occurred on the 22nd day of every month since they forced this premium account on meHowever, the company claims they charged my card on the 28th of every month in their rebuttalVery untrustworthy.? In addition, when talking to the original customer service agent on the phone, she refused to refund me anything, stating that was their rigid and unflinching policyHowever, I kept prodding herEventually she gave me a one month refundBut, still being unsatisfied, I kept prodding, so much so that she gave the phone up to her supervisorIn prodding him incessantly, he eventually gave me a three month refund, although it was supposedly against company policyThis leads me to believe that this company is basically extorting me for my moneyThey're making it difficult for me to receive a refund, giving me a fraction of what they owe me, hoping I will stop contacting them.? ? Also, the customer service agents I spoke to claim they have finalized the refund of my money for the last monthsHowever, I only received a confirmation email for the month that the original customer service agent gave meI have received nothing from the supervisorThis can be seen in attachment 4.? ? Lastly, the agents that I spoke to on the phone stated that the refund would be in my account within 5-business days and that I should contact them with my confirmation code if this does not occurHowever, in the rebuttal to my original Revdex.com complaint, the company stated that I should receive the money in 30-daysAs can be seen through the information provided, there is A LOT of conflicting information being presented to me, both directly and indirectly, from the companyTherefore, I would like a full refund of the months of money you stole from me or I will take further action with the attorney general in Washington.?
Sincerely,
[redacted]

We are in receipt of the consumer complaint filed by *** ***.When searching for Ms***’s information, we were unable to locate any listings for her.? For us to remove her information, we will need additional information.? Providing the specific URL where the information appears on our
website is very helpful.? In addition to her first name, last name, and middle initial, her date of birth/age and the cities and states listed next to her name would help in locating the information she wants removed.? To provide us this information, we recommend Ms*** reply to this complaint.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out.? ? To do this, we request that proof of identity be submitted along with the removal request.? Proof of identity can be a state issued ID card or driver's license.? When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.? However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.? If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.Additionally, it is important to remember that the Opt Out procedure is temporary.? Intelius is constantly updating their database with new public records.? It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.? While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Intelius collects and compiles public records and publicly available information.? Local, state, and federal agencies make updates to public records.? The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings,
court records, magazine subscriptions, and address changes.We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms[redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing a request to opt out.? ? To do this, we request that proof of identity be submitted along with the removal request.? Proof of identity can be a state issued ID card or driver's license.? When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.? However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.? If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary.? Intelius is constantly updating their database with new public records.? It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.? While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint Number:? [redacted] Consumer Name: [redacted] ? We are in receipt of the consumer complaint filed by Mr[redacted] in connection with his dissatisfaction with the information received on the Statewide Criminal Search Report he ordered on June 16, ? Intelius is an
online public information websiteThe information we provide is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete ? The report Mr[redacted] purchased included current and former address and relative information and one criminal record for the individual he searchedIntelius does not collect, query, share or otherwise provide social security numbers in our reports or search parameters ? Per the Terms of Service that Mr[redacted] agreed to upon ordering his search, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a free complimentary statewide search report to Mr[redacted]’s Intelius accountHe can find this search credit when he logs into his Intelius account and clicks on the hamburger icon (the box with three lines in the upper right of the webpage) under the Menu sectionThis free search will expire on August 12, ? This information should successfully resolve Mr[redacted]’s complaintShould your office or Mr[redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint #[redacted] Consumer: [redacted]
We are in receipt of the consumer complaint filed by Mr[redacted] in connection with his Intelius Premiere Membership ? Intelius provides clear disclosures within the report purchase process of the Premier membership offer.? Below, I
have outlined the process and various places in which Intelius notified Mr[redacted] of the membership offer and details? On December 2, 2017, Mr[redacted] purchased a $reportAfter completing his report purchase and clicking the “Submit” button, Mr[redacted] was presented with an optional 7-day money back guarantee of the Intelius Premier membership.? The offer appeared on an individual web page, contained specific offer details and gave him the choice to accept or decline the offer.? ? The offer details were presented in a stand-alone box and explained that the Premier membership would automatically bill Mr[redacted]’s debit or credit card used to purchase his initial report, the amount his card would be charged and instructions on how to cancel the membership either online or via a toll-free number during and after the 7-day money back guarantee period along with hyperlinks to the Terms of Service and Privacy Policy ? Directly next to the offer details box, the offer presented two clickable buttons, one labeled “Yes and Show My Report” and the other labeled “No, Show My Report”.? In order for the Premier membership to be processed, Mr[redacted] would have needed to enter his email address and affirmatively click the “Yes” button.? Similar to the offer details box, a statement above the email text field explained that “By typing my email address below, that will constitute my electronic signature and is written authorization to charge/debit my account, and by clicking “Yes” I certify that I have read and agree to the Offer Details displayed to the right.” In this case, Mr[redacted] entered his email address and clicked the “Yes” button to accept the membership offer ? Shortly after his report purchase, Mr[redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr[redacted] paid for his report and the Intelius Premier membership terms and conditions and instructions on how to cancel his membership ? According to our records, Mr[redacted] did not opt out of the Intelius Premier membership or contact the Intelius Customer Care team until Mr[redacted] contacted us on December 10, At that time, Mr[redacted] was unable to completely verify his accountHowever, a representative did remove Mr[redacted]’s account from the Premier membership plan per his request ? Per the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund to Mr[redacted] in the amount of $Mr[redacted] should note this refund on his account within the next days depending on his financial institution’s billing cycle and internal refund policy.? ? This information should successfully resolve Mr[redacted]'s complaintShould your office or Mr[redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com ? ?

Intelius’s policy is to use all applicable means to deliver the information service to our customers.? The information we provide is gathered from selected public records and other sources.? Local, state, and federal agencies make updates to public records.? The information can come
from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.? This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Ms[redacted] to be fully satisfied with her purchase from Intelius.? Since she was not completely satisfied with the Background Report and Nationwide Criminal Check, we have processed a refund totaling $to her account on 6/3/2016.? Additionally, Ms[redacted]’s Intelius Premier Plus Membership was also canceled on 6/3/and the charge of $was refunded.? This refund will appear on her statement ($39.95, $19.95, $29.95) in one of the next two billing cycles depending on the closing.? Again, all charges have been refunded and no future membership charges will occur.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Consumer Complaint: *** Consumer: *** *** ? We are in receipt of the above referenced complaint filed by Mr***? in connection with the email subscriptions he receives from Intelius as part of his membership with the Intelius service? ? The “Communications From
Us” section of the Privacy Policy, which Mr***? agreed to when he completed his registration on the Intelius website, describes the types of emails Intelius members will receive and how they can change their email preferences on the websiteSpecifically, it says ? “As a user of the Services, you will receive our customary business communications (e.g., emails, push notifications or other communications facilitating, completing or confirming your registration, upgrade or other transaction, providing you notice of new or updated products or features, alerting you to member-to-member communications or other member activity relating to your membership, or other administrative messages)We may also send certain "welcome" messages that are informational and provide useful details about your account or product usage instructions when you sign up for an account or begin using a particular serviceIn addition, upon registration you may be automatically enrolled in one or more of our regularly recurring email subscription programsYou may also choose to participate in other email subscription programs that we may make available to youWe also may send you communications regarding special offers or other promotional material for our products or Services or those of our affiliated companies or advertisersWe may send all of these communications to the primary email address that you provide to us, any secondary email address that you may have provided to us if we have determined that your primary email address appears to no longer be valid or otherwise functioning properly, or any email address that we receive as described in Section 1(b) or 1(l)We may also send these communications to your inbox on the Services, if applicableWhile we reserve the right to send you our customary business communications, "welcome" messages and other transactional emails without offering you the opportunity to opt out of receiving them, we do provide you with the opportunity to select whether or not you wish to continue to receive our subscription-based or commercial emailsEach subscription-based email communication from us contains instructions on how you can remove yourself from the mailing list for that specific email subscription program, and each commercial email contains instructions on how you can opt out of receiving further commercial emails from usYou can also update your email preferences by logging onto the account or similar section of the applicable ServicePlease keep in mind that any changes that you make to your email preferences may take up to ten (10) business days to process and that each subscription-based email and all commercial emails have their own separate opt-out processesIf you have questions about changing your email preferences, please contact the Customer Support team of the applicable Service.” Per an email request received on March 21, from Mr***, an Intellius Customer Care Representative updated his email status and removed him from the Intelius Newsletter mailing list ? This information should successfully resolve Mr***’s complaintShould your office or Mr***? have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted]
I am rejecting this response because:it was correct for Intelius to not charge me for things I did not agree to due to the fraudulent and misleading manner in which it sets up it's website.Intelius still has my personal information and VISA card information.? I will takes legal action if Intelius charges me in the future.? This business continues to mislead people to go to their website today and onward.? I spoke to two other people that were tricked the same way I was.? So, yes it is proper for Intelius to not charge me for other than just the $look-up, but this business still continues to run a fraudulent website in my opinion
Sincerely,?
[redacted]

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the complaint by Ms[redacted] ? One of our customer service representatives contacted Ms[redacted] using the phone number listed in the complaintIt appears that the account and credit card referenced in Ms
[redacted]’s complaint is not registered to her but a family memberPer our Privacy Policy, we can only speak to the account holder listed on the user record ? The customer service representative provided Ms[redacted] with his direct line so that the account holder could call and speak to the representative regarding the account ? Until the account holder returns the call, we are unable to provide any additional assistance to Ms[redacted] and consider this complaint resolvedIn the meantime, should your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint Number: *** Consumer Name: *** *** ? We are in receipt of the consumer complaint filed by Mr*** in connection with his dissatisfaction with a Background Report he ordered on March 22, on the Intelius website ? Intelius is an online public information website
The information we provide is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete ? The report that Mr*** purchased included his search subject’s contact, information, including address, email and phone records, family members, employment and educational historyIn addition, a Background report will provide criminal, civil and marital history, if the information is available from the state in which the individual resides or if the individual has this information to report ? The Terms of Service which Mr*** agreed to when he purchased his report specifically states that all report purchases are non-refundable and that users “should not assume that the data available through these Services include a complete or accurate history of any person's criminal or civil background or other informationThe data contained in the databases used by the Services have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsWE HAVE NOT VERIFIED THE DATA OR INFORMATION AVAILABLE THROUGH THE SERVICES AND DO NOT WARRANT ITS ACCURACY, LEGITIMACY, TIMELINESS, LEGALITY OR COMPLETENESSANY DATA OR INFORMATION PURCHASED FROM US VIA THE SERVICES IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR NON-INFRINGEMENT.” ? Per Mr***’s request, I have cancelled his Intelius account ? This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com ?

Complaint #[redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted] ? Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies
Public records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license ? After reviewing our logs, I can confirm that Ms[redacted] was removed from the Intelius database on September 18, and she was removed from our affiliated websites, and, specifically the criminalrecords.com website, on October 5, It is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Ms[redacted]’s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [redacted]@intelius.com ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: The business has requested further information to process my claim? Here is is:? 1) The account was created using the email address ***@***.net2) The credit card used to create the account ended in ? I have shredded the card and cannot get the rest of the digits? However, this card was associated with an account that has a second card associated with it? That card is ***.3) The original, intended one-time order was? ***? Since that time my card was charged repeatedly for a monthly fee that I had no intention to sign up for
Sincerely,
*** ***

Complaint# ***
Consumer name: *** ***
?
We are in receipt of the consumer complaint filed by Mr*** in connection with Intelius’ pricing structure
?
Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website.?
Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership.? If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days.? If the user does not cancel within the initial seven days, their credit card will be charged a monthly fee of $for a Premier Plus membership
?
Per the Terms Service Mr*** agreed to upon the completion of his report purchase, Intelius has a no refund policy.? However, as a matter of customer courtesy, I have provided a refund of $and removed Mr*** from the Premier Plus membership program on December 9, 2016.? Mr*** should note this refund on his credit card within the next to days, depending on his financial institution’s refund policies.?
?
This should resolve Mr***’s complaint.? If you have any questions or need additional information, please feel free to contact me at [email protected].?
?
Sincerely,
?
Tara M***
www.intelius.com