Intelius.com

US Search solely collects and compiles the public records and publicly available information.? Local, state, and federal agencies make updates to public records.? The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit
filings, court records, magazine subscriptions, and address changes.We have removed the requested information from the US Search database, as well as affiliated sites.We recommend Ms[redacted] review our privacy policy located on the US Search website at https://www.ussearch.com/about/privacyIdentity verification is an important step toward fraud prevention.? We don’t want anyone to remove records of other people.? Generally, we do require an individual’s identity to be verified prior to processing an opt-out.? ? To do this, we request that proof of identity be submitted along with the removal request.? Proof of identity can be a state issued ID card or driver's license.? When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.? However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.? If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary.? US Search is constantly updating its database with new public records.? It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request.? While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint #[redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr[redacted] in connection with Intelius’ Premiere Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach
offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Mr[redacted] of the membership offer and details? On May 4, 2018, Mr[redacted] purchased a discounted Background Report in the amount of $39.95, which included a 7-day trial membership of the Premier Plus membershipMr[redacted] was notified of this offer and trial membership when he selected his report type and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete her report purchase that specifically notified him of the offer and the membership terms, including that his payment method would be charged $(plus applicable taxes) if he did not cancel his day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month creditsMr[redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A representative copy of the purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after his report purchase, Mr[redacted] would have received a Welcome email to the email address associated with his Intelius accountThis email contained the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership ? According to our records, Mr[redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about his membership prior to the expiration of his trial membershipAs a result, his credit card was charged $on May 12, and every month thereafter in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase ? Per the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided him a refund of his June 4, membership fee in the amount of $on June 7, Mr[redacted] should note this last refund in his PayPal account within the next - days depending on PayPal’s internal refund policy ? This information should successfully resolve Mr[redacted] complaintShould your office or Mr[redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com ?

Previously purchased reports on Intelius can be viewed by selecting “My Reports”, which is viewable in the upper right corner of the website after signing into an account.? After purchasing a report, it will be available for daysSince Mr[redacted] was not able to view his People Search
Report, we have canceled charges in the total amount of $on 1/28/2016.? This will reflect on his statement ($& $1.97) in one of the next two billing cycles depending on the closing.? Again, all charges on the account have been canceled.Additionally, if Mr[redacted] would like assistance with purchasing and/or viewing a report, we urge him to contact our Customer Care TOLL FREE at (888) 445-2727.? We are open from 5:00am to 6:00pm PST Monday through Friday and Saturday and Sunday from 6:00am to 4:00pm PSTWe sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint Number:? [redacted]
Consumer Name: [redacted]
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We are in receipt of the consumer complaint filed by Ms[redacted] in connection with her dissatisfaction with the information received on the people research reports she ordered in October
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Intelius is an online
public information website.? The information we provide is gathered from selected public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources
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Per the Terms of Service, Intelius has a no refund policy, however, as a matter of customer courtesy, a customer care agent provided a refund of the three searches Ms[redacted] performed on October 3, as well as a refund of the Intelius Premier Plus Membership fees in the total amount of $Ms[redacted] should note this refund on her account within the next to days depending on her financial institution’s billing cycle
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This information should successfully resolve Ms[redacted]’s complaint.? Should your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected]
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Sincerely,
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Tara M[redacted]
SrIP & Marketing Compliance Manager
Intelius, Inc
www.intelius.com
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I am accepting the resolution made by the company in that they are refunding my moneyHowever there was no agreement to acceptThere was only one page on the website with exception of the page where I entered my payment informationI agreed to nothing except that I would pay for an addressI did not order any background reportSince thiscompany does not admit to their mistake, I witheirver use their service again.?
[redacted]
Sincerely, [redacted]

Complaint No.: [redacted] Consumer Name: [redacted] ? We are in receipt of the consumer complaint filed by Mr[redacted] in connection with inability to access his paid membership benefits and cancel his paid membership subscription ? According to our records, Mr[redacted] has two
separate accounts: ? The paid account referenced in Mr[redacted]’s complaint is with our website USSearch.com.? This account was created on May 29, under User ID# [redacted]On October 1, 2016, Mr[redacted] purchased a USSearch OmniSearch monthly membership in the amount of $per month on his Visa card ending in [redacted]On July 6, 2017, per his request, a customer care agent provided a refund of Mr[redacted]’s last membership fees for a total of $and removed him from the paid membership program ? Mr[redacted] also has a free account on the Intelius website.? This account was created on July 30, under User ID# [redacted]This account has never been enrolled in an Intelius Premier membership program and the only purchases tied to this account are one-off, individual report purchases utilizing a Visa card ending in [redacted]The last purchase made on this account was for a social media report made on November 28, ? Based on his login records, it appears that Mr[redacted] logged into his free Intelius account on July 5, and his last login on the USSearch.com site was on May 29, Since Mr[redacted]’s paid account is on the USSearch.com site, he would have been prompted to purchase either a one-off report or a membership subscription if he attempted to use his USSearch paid membership benefits on the Intelius website ? In addition to our contact information appearing on Mr[redacted]’s monthly Visa statement, the phone number to contact USSearch is listed on the upper right-hand corner of the USSearch.com homepageThe Intelius website has a contact us link in the persistent footer that links to a page where the user can email us as well as providing a toll-free number for phone assistance.? The Help section on the Intelius website also provides a toll-free number on the main page of the FAQ section ? This information should successfully resolve Mr[redacted]’s complaintIf you or Mr[redacted] have any additional questions, please feel free to contact me at [email protected] ? Sincerely, ? Tara M[redacted] PeopleConnect, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr[redacted]Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? Per Mr[redacted]’s request, we have removed his information from the Intelius database, as well as our affiliated websites which should remedy his information appearing in association with another individual’s record ? This information should successfully resolve Mr[redacted]’s complaint.? Should your office or Mr[redacted] have any questions or need additional information, please feel free to contact me at [redacted]@intelius.com ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

We are in receipt of the consumer complaint filed by Ms[redacted].I would be happy to remove Ms[redacted]’s information from our database, as well as affiliated sites.? However, I am unable to locate a listing associated with the information Ms[redacted] has provided.? If Ms[redacted] still
sees her information on our website, we ask that she provide us with the URL where the information appears.? Additionally, it would be helpful if she included any cities and states which appear in the listing.? Once we receive this additional information, we will be able to research her request further.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms[redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out.? ? To do this, we request that proof of identity be submitted along with the removal request.? Proof of identity can be a state issued ID card or driver's license.? When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.? However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.? If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary.? Intelius is constantly updating their database with new public records.? It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.? While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? The billing details are reiterated on each page during the purchase process.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? The Intelius Premier Plus Membership was canceled on 12/27/2016.? As stated within the Terms and Conditions which Mr[redacted] agreed to during his report purchase, Intelius has a no refund policy.? However, as a matter of courtesy I have refunded three charges of $for the Intelius Premier Plus Membership.? The refund will appear on Mr[redacted] statement ($29.95x3) in one of the next two billing cycles, depending on the closing date.? All membership charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

US Search customers can unsubscribe from our mailing list by using the “Unsubscribe” link at the bottom of any newsletter that we email.? They may also log into their US Search account and unsubscribe under “Account Settings”Ms[redacted]’s email has been removed from our mailing list.? It
may take up to 72-hours for this to take effect.? Ms[redacted] will not receive any further newsletters from US SearchWe sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms[redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out.? ? To do this, we request that proof of identity be submitted along with the removal request.? Proof of identity can be a state issued ID card or driver's license.? When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.? However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.? If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary.? Intelius is constantly updating their database with new public records.? It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.? While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint #[redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted]Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies
Public records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license ? Per Ms[redacted]’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Ms[redacted] may still initially notice her name appearing within search engine resultsIf this occurs, it means that while Ms[redacted]’s information was still in our systems, search engines indexed the public results pages of the Intelius websiteIn order for this listing to be removed, individual search engines will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on each search engines’ internal policies and algorithmsHowever, Ms[redacted] should note, that none of her information appears in any Intelius search results ? Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Ms[redacted]’s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint#[redacted]
Consumer name: [redacted]
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We are in receipt of the consumer complaint filed by Ms[redacted] in connection with Intelius’ pricing structure
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Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website
Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipIntelius does not currently offer free trials of the Premier Plus membership
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The terms and conditions of the Intelius Premier Plus promotional offer, including the billing details, are presented multiple times during the purchase processOnce a user selects a specific price point, the billing details are shown in the order summary, which is viewable on each page of the checkout processOn the final page of the checkout process, the billing details of the promotional offer are presented again and the user must affirmatively check a box next to these details in order to complete the purchaseIf the billing details are not accepted, the promotional offer is removed and the cost of the report will return to its full standard priceAdditionally, after a purchase is completed with the promotional offer, the customer will receive a pand a welcome email for Intelius Premier Plus, which reiterates the billing detailsA copy of the program details users are shown prior to selecting their report is attached for your review
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According to our records, Ms[redacted] purchased her initial search report on December 30, Ms[redacted] then cancelled her Premier Plus membership on January 7, Since Ms[redacted] cancelled her Premier Plus membership within the first days, her account was charged the $trial membership fee rather than the full priced Premier Plus fee of $
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Ms[redacted] contacted the Intelius customer care twice on January 9, Both times Ms[redacted] hung up on the agent while they were explaining the chargePer the Terms of Service Ms[redacted] agreed to upon the completion of her report purchase, Intelius has a no refund policyHowever as a matter of customer courtesy, I have provided her a refund of $7.95.? Ms[redacted] should note this refund on her credit card within the next to days depending on her financial institution’s refund policies
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This should resolve Ms[redacted]’s complaint.? If you have any questions or need additional information, please feel free to contact me at [redacted]@intelius.com.?
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Sincerely,
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Tara M[redacted]
www.intelius.com

Complaint: [redacted]
I am rejecting this response because:it is erroneous? My order was submitted with Intelius with my GMAIL email address
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
? Hello the issue has been resolved I am currently awaiting a refund thank you? Sincerely, [redacted]

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? The Intelius Premier Plus 7-Day Pass was canceled on 4/24/and a refund of $was issued on 5/10/2016.? The refund will appear on Ms[redacted] statement in one of the next two billing cycles, depending on the closing date.? Ms[redacted] will only be charged $for the People Search Report and $for the Current Phone & Address Check.? No future membership charges will occur.Additionally, Intelius keeps all customers’ billing information secured and encrypted.? The billing information cannot be seen in the system and it is truncated for security.? Unfortunately, the billing information cannot be removed? Ms[redacted] account has been disabled.? This means that her account can no longer be accessed by logging in.We appreciate your cooperation is resolving this issue and apologize for any inconvenience

Complaint #[redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted]Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic
records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license ? Per Ms[redacted]’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Ms[redacted]’s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted]
I am rejecting this response because: I asked for a full refundYour response was inadequateYou obviously did not read my full complaint, which I will pass on to higher entities
Sincerely,
[redacted]