Intelius.com

We are in receipt of the consumer complaint filed by Mr. [redacted].Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of...

the Intelius Premier Membership.  When a customer selects the promotional price, they are presented the benefits of the membership and the terms of service of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms of service of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier 7-Day Pass was activated.  As requested, the Intelius Premier Membership was canceled on August 10, 2017.  Per the Terms of Service, which were agreed to when Mr. [redacted] purchased the Nationwide Criminal Check, Intelius has a no refund policy.  However, as a courtesy, I have refunded a charge of $19.95.  The refund will appear on Mr. [redacted]’s statement in one of the next two billing cycles, depending on the closing date.  Since Mr. [redacted]’s Intelius Premier Membership is canceled, no subscription charges are currently associated with his Intelius account and no further membership charges will occur unless Mr. [redacted] proactively signs up for a subscription membership plan sometime in the future.We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide...

different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr. [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing a request to opt out.   To do this, we request that proof of identity be submitted along with the removal request.  Proof of identity can be a state issued ID card or driver's license.  When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.  However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.  If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer...

selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  As requested, the Intelius Premier Plus Membership was canceled on 6/7/2016.  A refund of $29.95 was issued on 6/16/2016.  The refund will appear on Ms. [redacted]’s statement in one of the next two billing cycles, depending on the closing date.  No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

As requested, the Public Records 360 Membership was canceled on 08/25/2015 and a refund was issued for $19.95.  The refund will appear on Mr. [redacted] statement in one of the next two billing cycles, depending on the closing date.  Mr. [redacted] will only be billed $19.95 for the first month of...

the Public Records 360 Membership.  There will be no future membership charges.Additionally, a confirmation was sent to the email on Mr. [redacted] account to verify that his membership was canceled and that a refund was issued, which included both of the confirmation numbers which were provided to him during the phone conversation when the membership was canceled.We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide...

different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr. [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.It is important to remember that the procedure to opt out is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  Generally, we do require an individual’s identity to be verified prior to processing an opt-out.   To do this, we request that proof of identity be submitted along with the removal request.  Proof of identity can be a state issued ID card or driver's license.  When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.  However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.  If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint # [redacted] Consumer: [redacted]   We are in receipt of the consumer complaint filed by Ms. [redacted]. Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies. For...

additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy.   Per Ms. [redacted]’ request, we have removed her information from the Intelius database, as well as our affiliated websites. However, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.    Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.   This information should successfully resolve Ms. [redacted]’ complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Complaint # [redacted]
Consumer: [redacted]
 
We are in receipt of the consumer complaint filed by Mr. [redacted]. Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other...

agencies.  For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy.
 
Per Mr. [redacted]’s request, we have removed his information from the Intelius database, as well as our affiliated websites. However, it is important to remember that the procedure to opt out is temporary.  Intelius is constantly updating its database with new public records.  It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. 
 
Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.
 
This information should successfully resolve Mr. [redacted]’s complaint.  Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].
 
Sincerely,
 
Tara M[redacted]
Sr. IP & Marketing Compliance Manager
www.intelius.com

Intelius’s policy is to use all applicable means to deliver the information service to our customers.  The information we provide is gathered from selected public records and other sources.  Local, state, and federal agencies make updates to public records.  The information can come...

from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.  This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want [redacted] to be fully satisfied with their purchase from Intelius.  Since [redacted] was not completely satisfied with the Background Report and On-Site County Courthouse Criminal Record Search, we canceled the charges of $39.95 and $49.95 on 4/21/2016.  Additionally, the Intelius Premier Plus Membership was canceled on 4/21/2016 along with the pending charge of $29.95. This will reflect on their statement in one of the next two billing cycles depending on the closing.  Again, all charges have been canceled and no future membership charges will occur. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Intelius’s policy is to use all applicable means to deliver the information service to our customers.  The information we provide is gathered from selected public records and other sources.  Local, state, and federal agencies make updates to public records.  The information can come...

from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.  This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Ms. [redacted] to be fully satisfied with her purchase from Intelius.  Since she was not completely satisfied with the People Search Report, we have processed a refund totaling $3.95 to her account on 5/3/2016.  This refund ($1.97 & $1.98) will appear on her statement in one of the next two billing cycles depending on the closing.  Again, all charges on the account have been refunded.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide...

different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms. [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer...

selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  The Intelius Premier Plus Membership was canceled on 8/30/2016 and a refund was issued for $32.35 on 9/2/2016.  The refund will appear on Mr. [redacted]’s statement in one of the next two billing cycles, depending on the closing date.  No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Complaint: [redacted]
Intelius agreed to credit my account for the amount in dispute, which I asked them to do in accepting the resolution of this complaint #[redacted].  But they still have not posted any credits to my account.  Can you please re-open this complaint and follow up with Intelius?
I am rejecting this response because:
Sincerely,[redacted]

Managing personal information through the Lookup Anyone opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites, and other online companies...

provide different levels of information about individuals. We have removed the requested information from the Lookup Anyone database, as well as affiliated sites.We recommend Ms. [redacted] review our privacy policy located on the Lookup Anyone website at https://www.lookupanyone.com/privacy.php. Additionally, it is important to remember that the Opt Out procedure is temporary.  Lookup Anyone is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Thank you for contacting us about this chargeWe take matters of this nature seriouslyWe've located the account and have refunded your card accordinglyYou should see the refund on your account within the next 5-days.
Additionally, we highly recommend, if you have not
already done so, that you contact your financial institution about this charge
Thank you for bringing this to our attention and we hope that we have resolved this matter in a prompt and satisfactory manner
Sincerely,
Tara M[redacted]
Intelius, Inc
www.intelius.com

Complaint: [redacted]
I am rejecting this response because: it is very misleading. I truly thought it was a $0.99 charge.
Sincerely,
[redacted]

Intelius’s policy is to use all applicable means to deliver the information service to our customers.  The information we provide is gathered from selected public records and other sources.  Local, state, and federal agencies make updates to public records.  The information can come...

from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.  This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Mr. [redacted] to be fully satisfied with his purchase from Intelius.  Since he was not completely satisfied with the People Search Plus Report and the Current Phone and Address Check, we have processed a refund of $7.54 and $8.63 to his account on 11/17/2015.  This refund will appear on his statement in one of the next two billing cycles depending on the closing. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Complaint: [redacted]
I am rejecting this response because: I already gave that information to you guys on my last phone call and they still would not take it from me. I will give it a try though. The email would have been [redacted], the last 4 digits of the cc card used was [redacted] and there was not purchase order number at all. Why is this process of cancelling something so hard. Bob was told in January that it would be cancelled and refunded by someone at your company. I do appreciate any help that you can do.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint# [redacted]
Consumer: [redacted]
 
We are in receipt of the consumer complaint filed by Ms. [redacted] in connection with Intelius’ Premiere Plus Membership.
 
Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website....

Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership. If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first 7 days and they will only be charged $7.95 for the Premier Plus trial membership. However, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $19.95 going forward.
 
The terms and conditions of the Intelius Premier Plus promotional offer, including the billing details, are presented multiple times during the purchase process. Once a user selects a specific price point, the billing details are shown in the order summary, which is viewable on each page of the checkout process. On the final page of the checkout process, the billing details of the promotional offer are presented again and the user must affirmatively check a box next to these details in order to complete the purchase. If the billing details are not accepted, the promotional offer is removed and the cost of the report will return to its full standard price. Additionally, after a purchase is completed with the promotional offer, the customer will receive a pop-up and a welcome email for Intelius Premier Plus, which reiterates the billing details.  
 
Per the Terms Service Ms. [redacted] agreed to during her report purchase, Intelius has a no refund policy. However, as a matter of customer courtesy, a customer care agent provided Ms. [redacted] with a refund of $39.90 on January 6, 2017 and removed Ms. [redacted] from the Premier Plus membership program per her request. I provided Ms. [redacted] with additional refund of two monthly membership fees in the amount of $39.90as an additional courtesy, however, we are unable to provide Ms. [redacted] with any additional refunds.
 
Sincerely,
 
Tara M[redacted]
Sr. IP & Marketing Compliance Manager
www.intelius.com