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Interface Network Reviews (354)

Review: I placed a deposit with InterFace on September 22, 2013. After deciding to cancel, I submitted the appropriate cancellation notice to InterFace on September 23rd, 2013. There refund policy states that refunds are returned within 30 days. It is now November 11th, and I still do not have a refund. I have called InterFace at least 10 times since October 23rd, the date on which I should have received my refund. I have been passed around from person to person, hung up on and told that I will receive a call back with the status of my refund. Not once has InterFace called back. Finally today, I was told that I should be receiving my refund within 7-10 business days. This is unacceptable.Desired Settlement: I would like a refund check with interest for the extra time my money was held.

Business

Response:

This is in response to the complaint submitted by [redacted]

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on September 22, 2013 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for her son for a promotional rate of $650.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. A refund check (#1652) for the full amount has been expedited and has been sent to the address provided to us. We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Service Department is open seven days a week for our clients’ convenience and is available to answer any questions that they may have regarding InterFACE or the services we provide.

We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the business did not uphold their own cancellation policy. Although they did refund the money, it was not within the 30 days as stated in their policy. In fact it was over 60 days until the refund was received and no interest was included for the extra time that the money was held. The business states that the packages are optional, but this is not entirely true. They only are if you make your decision on the spot. The only reason we put a deposit down was because we were told that we would not be able to schedule an appointment otherwise. We had asked if we could consider and then come back to InterFACE to pay the deposit and schedule the appointment but were told that that was not possible.

In addition InterFACE states that their client services department is open 7 days a week, while this is true for most things, they cannot help you 7 days a week if you are looking for a refund. In that case they are only available Monday through Friday and you cannot speak directly to finance. You need to speak to another representative who will contact the fiance department and theoretically get back to you within 48 hours. Despite multiple attempts, I never had anyone call me back to update my situation. Finally, I got through to someone who could read the note in my account from the finance department.

We will NEVER reconsider our cancellation and would strongly encourage others to not use this business.

Regards,

Business

Response:

We completely understand their frustration in the delay they incurred while receiving their refund. Due to fraudulent attempts by others to cash refund checks, InterFACE has had to put in place additional security systems that caused some to have their refunds delayed. We apologize for the inconvenience we have caused their family but we are showing that they did receive their refund in full.

Review: I purchased two Diamond photo shoot packages, costing me $1,775.00 for each of my children. I paid InterFACE $3,550.00 for 150 images, consisting of 5 outfits and headshots, of each of my two children. I attended the photo shoot as scheduled. Although the photo shoot did occur, the staff providing the services did not appear to be qualified to perform those services. When I inquired about the photographers' credential and experience, I was ignored by one staff member who conveniently found a reason to exit the room and ask the other photographer to fill in. The process was so disorganized it seemed the clients were more aware of what was going on than the staff. My children were only photographed in 4 outfits; I paid for 5. I was able to view the photographs that were taken, which were elementary at best, after being told to wait for several hours after the photo shoot concluded. The staff were obviously and intentionally keeping me at their facilities. I signed the photo release and copyright contract for both children, costing me an additional $90.00. My photos were supposed to be avaialble within a few days. After being at the office/studio since 11:30 am (it was now after 8:00 pm, with only snacks to eat and not permitted to leave the premises) I was then shuffled into another office to a "Marketing Director". I told her my children were not photographed in 5 outfits and she acknowledged I had a credit on my account as a result. She proceeded to try to sell me marketing materials and a website, ranging from $200.00 (for 50 photo composite cards total)to several $1000s for websites, I decided to walk out. I told her I would be in contact about reimbursement for not receiving what I contracted and paid for. The company has not delivered any photographs of my son to date. I cannot even access the account they promised to "hold" his photographs on. They provided access to the account for my daughter, but the only photos were horrible, of her wearing 2 of the 5 outfits.Desired Settlement: Full refund of all monies paid, totaling $3,640.00.

Review: I gave a deposit for 400.00 for a photo shoot on January 15, 2014 and it is stated in the contract that I can request a full refund within 2 business days, if in writing in writing. On January 16,2014 a certified letter requesting a full refund as stated in the contract. On January 18 the letter was received as I have proof - a signed form from the postal service. Since then I have called numerous times and spoke to several different agents in client services and each time it was confirmed the letter requesting the refund was received. I was told my request needed to be approved to refund my money. Then I was told after many calls it was approved and I would receive the check shortly as they only send checks on Fridays. I was told they were sending the check on April 25,2014, which I never received, I called again and was told they would be sending it on May 2. Again, I never received the refund. I called again today and was put on hold and then transferred to another agent named [redacted] at extension [redacted], who said she would call me back because she couldn't find my file. I have complied with all the terms in the contract and they have refused to follow through and refund my deposit.Desired Settlement: I would like for my deposit of 400.00 to be refunded as soon as possible as this has been going on since January

Business

Response:

[redacted] did attend a free evaluation

meeting with one of our Development Directors on January 15, 2014 at our

[redacted] location. During the meeting, [redacted] was presented with the

option to purchase a photo-shoot package for her daughter. The packages

discussed with clients contain the use of a professional photographer, make-up

artist, hair stylist, wardrobe specialist and studio time. The packages

discussed are always optional. [redacted] decided to purchase a 3 outfit, 48

image photo-shoot packages for her daughter at a promotional value of $775. The

photo-shoot was scheduled to be completed January 25, 2014. [redacted] decided to cancel and sent in a certified letter within the allotted

cancellation period. 100% of our clients who do correctly follow the refund

policy will receive a full refund as promised. We have expedited a refund check

(#[redacted]) for the full amount to be sent to [redacted]. We apologize for any

inconvenience the delay may have caused [redacted]. We

have, unfortunately, encountered significant clerical errors during recent

employee turnover in our accounting department and are working in good faith to

rectify them expeditiously. Our Client Services Department is open

seven days a week for our clients’ convenience, and they can speak with us

about any further concerns at any point that they wish. We are available to

answer any questions that they may have regarding InterFACE or the services we

provide. We are sorry [redacted] decided not to move forward with our services

at this time, but strongly urge her to reach out to us if she decides to

reconsider her cancellation in the future.Respectfully submitted,

Review: We met with an InterFACE representative on February 15, 2014, and canceled by phone two hours later, and as instructed by the company, canceled by letter via certified mail on Feb. 18, 2014, which was within the three business days of execution of the contract required by the agreement. The contract states that "if your request for cancellation complies with these requirements, a refund will be provided within 30 days in the form of a company check." We were notified by the company on February 24, 2014, that we met the requirements for a refund and they would cut a check and that we should expect to receive it no later than March 20, 2014, yet as of the date of this complaint (April 24, 2014), we still have not received the refund. We placed numerous calls to the company inquiring about the status of the refund resulting in no resolution of payment. There was never denial that we were due repayment during any of these calls, only that repayment was somehow hung up within their accounting department. This is unacceptable as it has now been over two months and we have met all contract requirements and are due our refund.Desired Settlement: Refund check in the amount of $675.00 to: [redacted]

Business

Response:

The [redacted] family did attend a free

evaluation meeting with one of our Development Directors on February 15, 2014

at our [redacted] location. During the meeting, [redacted] was presented

with the option to purchase a photo-shoot package for her daughter. The

packages discussed with clients contain the use of a professional photographer,

make-up artist, hair stylist, wardrobe specialist and studio time. The packages

discussed are always optional. [redacted] decided to purchase a 2 outfit, 48

image photo-shoot packages for her daughter at a promotional value of $675. The

photo-shoot was scheduled to be completed February 16, 2014. The

[redacted] family decided to cancel and sent in a certified letter within the allotted

cancellation period. 100% of our clients who do correctly follow the refund

policy will receive a full refund as promised. We have expedited a refund check

(#[redacted]) for the full amount to be sent to [redacted]. We apologize for any

inconvenience the delay may have caused the [redacted] family. We

have, unfortunately, encountered significant clerical errors during recent

employee turnover in our accounting department and are working in good faith to

rectify them expeditiously. Our Client Services Department is open

seven days a week for our clients’ convenience, and they can speak with us

about any further concerns at any point that they wish. We are available to

answer any questions that they may have regarding InterFACE or the services we

provide. We are sorry the [redacted] family decided not to move forward with our

services at this time, but strongly urge them to reach out to us if they decide

to reconsider their cancellation in the future.Respectfully submitted,.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

While I am not fully rejecting the response from InterFACE, as the response from the company indicates they have expedited a check for a full refund in the amount of $675.00, as of the eve of May 15, 2014, we still have not received said check. This is concerning due to the fact that we have been told since late February that a check had been issued and we were to receive it by March 20. After allowing a little more time to pass, we felt we needed to issue the original complaint with the Revdex.com. We would like to know when we will actually receive our due refund.

Regards,

Review: A refund was requested and the requirements were a written certified letter be sent within 3 business days. We complied with this and were sent the verified sign ed letter. We were told a check would be sent out after a month from our contract for the full amount. We did not receive the check, so I called and was told our check was in the mail and to wait the full 10 days for receipt. After this time passed I called back and was told there was a mix up and the check would be mailed Friday. We waited and still no check. On feb. 4 I called and spoke to [redacted] who assured me the check would be sent out on Fri Feb 7, a different date than the first time. We still did not receive a check. I called again on Feb 2o and was told they would send it on Fri Feb 21 and that [redacted] would call that day at noon to verify the check left. We received no call and when we called back that day were transferred several times with no resolution.Desired Settlement: Want our check $775 reimbursed to us

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 7, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot for her son at a promotional value of $775. The photo-shoot was scheduled to be completed December 8, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will

receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are

available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Consumer

Response:

OMPLAINT ID # [redacted]

Review: My family and I were approached by talent scouts at [redacted] for our daughter. We agreed to meet with a director with the agency on 28 July. Once we finished talking to the director (**. [redacted]), we agreed to purchase a photo shoot package in the amount of $1495.00, with the photo shoot being scheduled the very next Sunday, 4 August. The following day, we decided that we did not want our daughter in the business, and we didn't trust the company after doing a lot of research. So, we followed Interface's refund policy and sent a certified, registered, and return receipt letter cancelling our contract with them, and requesting a refund. We sent a letter to the Headquarters Company located in Connecticut, and to the Gaithersburg location. We received both return receipts back on Friday, 2 August. The contract states if cancellation policy is followed, a refund check will be sent within 30 days. To date, we have still not received a refund check.Desired Settlement: We would simply like a refund of the initial transaction amount.

Business

Response:

Review: I was invited to come into the office on April 30th 2014 and hear a pitch on possible representation for my daughter. At that time I signed up for a photo shoot and paid the full cost of $975.00. Later that day I decided to cancel the appointment and request a full refund. I following the Interface cancellation policy required to get a refund. The policy required a written request for a refund delivered by certified mail with in three business days, and after receipt they would issue a full refund within 30 days. My certified letter was delivered on May 2nd 2013. I have been in near daily contact with the company and I have still not received my refund as of Aug 15th 2014.

Interface cancellation policy

'with respect to each of the Services you select, if any, any request for cancellation must be in writing and must be received or postmarked, via certified mail return receipt requested only, within three (3) days of you execution of this agreement. If you request for cancellation complies with these requirements, a refund will be provided within thirty (30) days in the form of a company check. If you fail to timely submit a request for cancellation as described above, we will retain you deposit and you will not receive a refund. In reliance upon your execution of this Agreement, we will hire a photographer, stylist, and other personnel and book our studio, and your failure to appear at the scheduled time will cause us significant financial loss. By initialing below, you acknowledge and agree that you understand and accept our cancellation policy and agree that the amount of the deposit constitutes reasonable damages incurred by us in the event of your cancellation other than in accordance with this paragraph.'Desired Settlement: I desire a full refund of $975.00 as agreed in the contract, plus an additional 10% .

Review: I requested a refund and they would not give it to me. I got a notarized letter stated that I was requesting a refund and they still would not give it to me. I received no services from them nor did they take any pictures.Desired Settlement: I would like the $300.00 that I paid them.

Business

Response:

[redacted] did attend a

free evaluation meeting with one of our Development Directors on April 27, 2014

at our [redacted] location. During the

meeting, **. [redacted] was presented with the option to purchase a photo-shoot

package for hisself. The packages

discussed with clients contain the use of a professional photographer, make-up

artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always

optional. **. [redacted] decided to purchase

a 2 outfit, 48 image photo-shoot for each of hisself at a promotional value of

$500. The photo-shoots were scheduled to

be completed May 24, 2014.According to the

Professional Service Agreement, that **. [redacted] signed and initialed, in order

to obtain a refund a cancellation letter must have been received or postmarked

via certified mail return receipt requested only within the first three (3)

days of the execution of the contract.

The refund policy is also verbally noted and circled and highlighted on

the contract. This was also initialed by

**. [redacted] in part 2, section C of the agreement. The letter that we received on May 5, 2014 by

**. [redacted] was postmarked on May 2, 2014.

In order for him to have received a full refund of the amount paid, the

letter had to be certified and postmarked by April 30, 2014 at the latest. Since **. [redacted] did not follow the

cancellation policy correctly, no refund is due.We tried reaching out to

**. [redacted] but were unsuccessful. We were not able to leave him a voice-mail

either as he does not have one set up. Our Client Services Department is open

seven days a week for our clients’ convenience and **. [redacted] can speak with

us about any further concerns at any point that he wishes. We are available to answer any questions that

he may have regarding InterFACE or the services we provide. We strongly urge **. [redacted] to contact our

Client Services department at ###-###-#### to discuss the different options we

can provide his children with if he decides to reconsider in the future.Respectfully submitted,

Review: In January went in [redacted], MD site and after high pressure meeting signed a contract. Decided next day to cancel and followed the contract by notifying them with in 3 days that I wanted a refund. Have called multiple times and have been promised multiple times that refund would be on the way. They have acknowledge that I have followed there procedure but have a change of accounting teams. It is now May and still have not received my refund.Desired Settlement: Would like my refund sent to me

Business

Response:

The [redacted] family did attend a free

evaluation meeting with one of our Development Directors on January 6, 2014 at

our [redacted] location. During the meeting, **. [redacted] was presented with the

option to purchase a photo-shoot package for his daughters. The packages

discussed with clients contain the use of a professional photographer, make-up

artist/hair stylist/wardrobe specialist and studio time. The packages discussed

are always optional. **. [redacted] decided to purchase two 2 outfit, 48 image

photo-shoot packages for her daughters at a promotional value of $1,190. The

photo-shoot was scheduled to be completed January 10, 2014. The

[redacted] family decided to cancel and sent in a certified letter within the

allotted cancellation period. 100% of our clients who do correctly follow the

refund policy will receive a full refund as promised. We have expedited a

refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We

apologize for any inconvenience the delay may have caused the [redacted]

family. We have, unfortunately, encountered significant clerical errors during

recent employee turnover in our accounting department and are working in good

faith to rectify them expeditiously. Our Client Services Department is open

seven days a week for our clients’ convenience, and they can speak with us

about any further concerns at any point that they wish. We are available to

answer any questions that they may have regarding InterFACE or the services we

provide. We are sorry the [redacted] family decided not to move forward with our

services at this time, but strongly urge them to reach out to us if they decide

to reconsider their cancellation in the future.Respectfully submitted,

Review: I have terminated the service contract dated November 14, 2013 on November 15, 2013 in accordance and compliance with paragraph 2 (C) of Interface's contract. The cancellation notice was sent out via certified mail and received the following business day on November 18. Per agreement, we should have received a refund of $1,400 on December 18, 2013.

I have not received a check.

I did call Interface a few times to inquire about the status of the refund. On December 18 a company representative assured us that the check would be mailed out the following day. Since it was not in the mail today, I inquired about the check again. This time no one at Interface was aware of a check having been mailed or when it would be mailed. I spoke with 5 different representatives for 20 minutes and was finally referred to Robert Bronson who did not happen to be in the office.Desired Settlement: I want a full refund plus 2% interest for every month past due, so totaling $1,428 as of December 18. 2013

Business

Response:

This is in response to the complaint submitted by **. [redacted].

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on November 11, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for his son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot for his son for a promotional rate of $1,400. The photo-shoot was scheduled to be completed November 16, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Client Services

Review: I signed a contract for my daughter ([redacted]) on 9/15/13. I used my debit card to pay $595.00 on that same day. Per the ter** of the signed contract, I sent a post-marked letter via UPS ground service on 09/18/13; which is within the 3-day window of cancellation for a full refund. To date (12/4/13), I have not received a refund check. I have called routinely and (6) emails have gone unanswered.Desired Settlement: A refund in full of $595.00

Business

Response:

This is in response to the complaint submitted by **. [redacted]

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on September 15, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for her daughter for a promotional rate of $595. The photo-shoot was scheduled to be completed September 29, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Client Services

Review: Hello To Whom it may concern,

In the month of march my daughter and her mother were approached at a mall and giving interest in her acting and modeling. We scheduled a interview which at the time I thought was for a commerical, but after the interview and paying 775.00 dollars we went home and thought about her participating and changed our minds on the first day. In accordance with the cancellation policy verified by phone as well as paper work which gave us three days to cancel we had all are paperwork and faxes into the company by that time this included certified mail. The following months we called multiple times with people stating that we would get the money this day and that day in a order of 30days to 15days to every other week to every week. we never recieved are money back and its been almost 6mos.Desired Settlement: The return of the 775.00 immediately thats all

Review: I had a appiontment with interface at the [redacted] location 7/13/2014. I did attend that appiontment with my children. In the interveiw the young lady who was interviewing my family kept pusing me to put up some type of money to get my family to start a modeling career. I was able to put down some type of deposit. After the interview was over Alyssa gave me a contract that I signed. Monday morning I decided to cancel the the contract. I was able to speak with kisha in customer service. I asked for the contract to be cancel and if I could get a copy of the canceled contract because my bank card was attached to the contract and they would be charging me bank card 7/17/2014. Kisha told me that I can not get anything in writting stating that my contract was cancled and if my card was charged than I would need to dispute it with my bank and I only put a desposit of $15 on 7/13/2014. Kisha couldn't find my information because they out all my information under my son name who was not going to be modeling only my daughter was going to be modleing at the time.The company had me schedule for a photo shoot on my young soon for sept 1/2014 but the contract was for my oldest child. I asked Kisha if I could speak to her supervisor. I was transfered to her supervisor Ms Wanda J[redacted] who informed me that there is nothing she can do for me. I did ask Ms.J[redacted] if she could transfer my call to the [redacted] office and she told me the same way I got the information about the [redacted] location that's how I can get in contact with that location and then sshe disconnected the call. I believe that InterFace has been scaming people out of their money by proving services to people that where never render. At the appiontment tell you that your family could be the next family of top models and what they can do to help you get there and once they money has been paid they don't ever call you back for the photo shoot. Also when you do here form them they tell you that they couldn't match you up with any talent agencies and now thousands of dollars are gone.Desired Settlement: The company needs to be punished for taking money from families and the services where never render. There need to be a class action law suit againts this company for fraud.

Business

Response:

This is reply to the complaint submitted by [redacted]. InterFACE is currently investigating [redacted]s' account and we were anticipating results shortly. We advise [redacted]s to bear with us while we look in to her account. Once we have enough and/or all information regarding her account, a Client Services Representative will contact [redacted]s to discuss her account with her. Respectfully submitted, Annette G[redacted]Client Services

Review: I paid $775 for my son to take pictures to model, changed my mind about it in the time which allowed you to receive your full refund. So I went to the post office to send the letter like the company polices stated, company Interface told me I will receive my refund in 30days,it has been 90days and every time I call they tell me to call back in 2weeks.Desired Settlement: I want my $775 back

Business

Response:

This is in response to the complaint submitted by **. [redacted]. The [redacted] family did attend a free evaluation meeting with one of our Development Directors on March 29, 2014 atour [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-upartist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot packages for her son for $775. The photo-shoot was scheduled to be completed April 4, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with usabout any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with ourservices at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

Review: As per written agreement entered on January 8, 2014, I the buyer had three days (72 hours) to stop the contract. I followed all procedures outlined in the agreement. In addition to the written response that was certified return receipt with signature which happened on the Monday following, I had called 7 times to speak to **. [redacted], Asst. VP of Development and Marketing, however I was told that she was "not in the building". On Friday, January 10, 2014 I hand delivered the same paperwork that was sent via USP, however told she was not in the building. I could see **. [redacted] in her office. There were several faxes sent as well with the information to cancel our agreement.

Upon canceling the agreement, I am owed a $750.00 refund which has not been received. Looking online a little closer, it is obvious that this business is a scam. I need help with my refund of $750.00.

Thank you!Desired Settlement: A refund check for the entire $750 + $11.25 interest paid in credit card fees for this purchase.

How can a class action lawsuit be started because they are using our childrens images without consent.

Business

Response:

This is in response to the complaint submitted by **. [redacted].

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 8, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for his son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot for his son for $775. The photo-shoot was scheduled to be completed January 10, 2014.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We had expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted] but we can’t send the refund check until **. [redacted] verifies his mailing address with our Client Services Department. A few of our Client Services representatives tried reaching out to the [redacted] family but were not successful. We strongly urge **. [redacted] to get in contact with the InterFACE.

We don’t understand how **. [redacted] is claiming that InterFACE is using their kids’ pictures without their consent. The [redacted] family ended up cancelling their photo-shoot so we don’t have any pictures of **. [redacted]’s son in our possession that he is claiming we used.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Review: On November 7, 2013 my wife and I took our Daughter [redacted] to Interface at [redacted] for information on modeling. They wanted her to model and so they charged us $650.00 on our visa credit card for services. We later that evening decided that we did not want to pursue this for her because of the expense. So we requested a refund before we had left. The director told me that we had to go through the refund process and had to send the refund request and have it post marked before the 5th day. So we filled everything out and had it post marked by the 3rd day due to the weekend. It has been over 7 months and there contract states that all refunds will be refunded in 30 days or less. I have contacted the client services department over 20 times in the last 7 months in an attempt to get our refund of $650.00 back. Each time I call they put me on hold, transfer me to someone else or give me the excuse that it is still being processed and there is nothing else they can do. I spoke with them 4 weeks ago and they said that they will contact management to speed up the process, which they have told me before. When I asked to speak to a manager they said they were all in a meeting. So at that point I asked for the phone number. They gave me ###-###-#### and told me to dial extension [redacted] which you cant because there is no extension 1103. I asked who's extension that was and the man said Robert. I have yet to talk to anyone that is willing to help. Numerous times they have said that it will take 2 weeks and I will have my check. I still have not received any refund and have followed all of their stipulations in the said contract but they have not.

I filed a Revdex.com Claim 03/28/14 and a repersenitive from Interface named Joseph A[redacted] from client services responded back with this response-The [redacted] family did attend a free evaluation meeting with one of our Development Directors on November 7, 2013 at our Gaithersburg location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for his daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot packages for his daughter at a promotional value of $650. The photo-shoot was scheduled to be completed November 15, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Joseph A[redacted]

Client Services

Since then over 2 1/2 months ago I still have not recieved any check or any other correspondence from interface. My wife has been calling since this claim and apparently Joseph a[redacted] does not work there anymore. Its also apparent that whenever we call there is no manager to speak to. Each time we call the say the exact same thing " we will send this up to management and fast track it. I see you have a check # [redacted] and you should see it in 2 weeks". This is the last claim I am filing before I take strict legal action and sue the company not only for the money owed but also for the time wasted dealing with this problem and the atterney fees.Desired Settlement: Refund the $650.00 that is due to us and expedite it next day air.

Business

Response:

This is in response to the complaint submitted by **. Troy [redacted]. **. [redacted] was advised earlier refund check (#[redacted]) was expedited to be sent to the address confirmed by the [redacted] family. We understood and acknowledged **. [redacted]’s complaint and immediately began working on it. As mentioned by him, in our initial response the reason for the delay was explained and it was also stated that InterFACE is working diligently to resolve this issue. As **. [redacted] was advised, his refund check process would be expedited. After confirming with our Account Department, we were informed that the refund check in the full amount will be mailed to **. [redacted] on May 8, 2014. We advise the [redacted] family to be patient and they should be receiving the check shortly. A specific date is not provided because we do not control the mail and the time it takes to reach respective addresses. Our Client Services Department is open seven days a week in order to properly assist our clients.Respectfully submitted, Annette G[redacted]Client Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:We have been patienly waiting since November of 2013 to recieve our money back. We have lost time and money due to interface networks bad business practices and their unorganized accounting department. In this 2nd response **s. Gunn states that this refund check will be mailed out on May 8, 2014. It is July 8th of 2014 and the postal service does not take 51 days not including sundays to get mail to a residence. This has been a hardship for our family without these funds and is not acceptable. The ignorance and arrogance of Interface Network to tell us to be patient is well out of line. I think we have been more than patient with them since they violated their own contract. The response from Interface is not a soluotion its another waiting game. The correct resoultion would be your check has been mailed with a tracking number supplied and should recieve this in 3 to 5 business days. If we do not have a check by July 31, 2014 we will be persuing legal action against Interface Network for the amount owed and other out of pocket expenses.

Regards,

Review: It all started the moment I started working with this company. My first three checks has all had hours not accounted for in them and then my fourth check to still yet be received, was supposed to be distributed on Aug. 1, 2014 and now it is Aug. 12, 2014 and I still have not received a check. When it was due Aug. 1st and was not delivered, I asked the VP of my company, Rosalyn C[redacted] what the reason was and she stated it hasn't been delivered by [redacted] yet. She gave that excuse all the way up to the 8th of Aug. Then on that day asking her again she sated she didn't know anything regarding the checks but she'll let me know. Then on Aug 10 with it still not being delivered I asked Rosalyn for the phone number of someone who would know about this issue and she stated clearly that no one knows, and she'll let me know when she knows something. I told her I would be in to work and I'd talk to her about this issues if its not resolved then I'll need to contact Dept. of Social Services and Dept. of Labor to see if I can get any help because I have kids, bills and rent due on the 10th and if not I don't know what to do. After letting her know this she told me not to come in that day to work because she stated they weren't too busy and that if I come by to talk to her she won't have time to speak to me. ? I've taken the steps the Dept. of Labor told me to do which is sending the company a letter describing the issue and my resolution and the mail the DLR Comissioner a copy of the letter and a Wage Complaint Form. I've done it, now I'm waiting; but I can't too long I need help from someone, anyone. Please.Desired Settlement: They only settlement would be the payment to me for the hours I have worked for this company, which I think should be the only right thing to do.

Review: On April 8th, I originally signed my daughter (talent) [redacted] up to be represented by interface. The contract states that I have 3 business days to terminate contract in writing in order to receive a full refund. I immediately had a cancellation rush delivered to address. About a week later, I received a call from their refund resolution department confirming delivery of my letter and verifying delivery address. I called a couple of weeks later requesting status and was told there's been an issue with the check and that I should receive in 7 business days. Ever since, when calling to check the status, I've received a run around. I've called almost weekly ever since looking for updates but I get the same answer "I will forward your request to our management for immediate processing."Desired Settlement: I would like a refund in the amount of $795 that was charged to my credit card. I would also like refund for sending my certified cancellation of $12.

Business

Response:

This is in response to the complaint submitted by [redacted] did attend a free evaluation meeting with one of our Development Directors on April 7, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] purchase a 1 outfit, 48 image photo-shoot packages for her daughter at a value of photo-shoot was scheduled to be completed April 27, 2014.[redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a decided to $775. The ation full refund as promised. We have expedited the process of her refund check for the full amount of $775 to be sent to [redacted]. We apologize for any inconvenience the delay may have caused [redacted]. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and experienced a merchant switch, but we are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience they can speak with us about any further concerns at any point that they wish. We available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry [redacted] decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

Review: On 11 January 2014, my husband and I took my daughter to InterFACE's Maryland office. We entered into a contractual agreement with InterFACE, whereby we paid $1495.00 up front, for which they were supposed to take professional photos of my daughter. That same day, we went home and did more research on the company online, finding out that they have many performance problems and overall issues with their clients. For this reason, we sent a certified letter cancelling the contract on 13 January 2014, which was received by the Maryland office on 14 January 2014. Our contract stated that in order to receive a refund, we needed to send a certified cancellation letter postmarked within 3 days of signing the contract, and before any services rendered. As you can see, we complied with this completely. Also, as per the contract, InterFACE is to refund the full amount within 30 days of receiving our letter; 3 months after receiving our letter, we received nothing. I have called almost every week since 14 February (when I was supposed to receive the refund), and I always receive a different answer; I don't know where the check is, accounting has a back-up, the check was sent but lost in the mail, the check was never sent but we're express mailing you one now, I have the check in my hand right now and am putting it in the mail today, etc. However, still nothing. Please note that I have also filed with the Revdex.com in New Jersey; while we used the Maryland office for services, the accounting department that is supposed to cut our check is located in NJ.Desired Settlement: I expect, at the bare minimum, a full refund of $1495.00. I would also expect interest, or some other fee to cover the inconvenience of not having this money for so long, but at the very least, $1495.00.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 11, 2014 atour [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 3 outfit, 96 image photo-shoot packages for her daughter for $1,495. The photo-shoot was scheduled to be completed January 18, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with usabout any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with ourservices at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future. Respectfully submitted,

Review: I was approached by a recruit for this business at the mall around December 12 2013. They wanted me to come in for a free evaluation to become a model for their agency. After I sat in the waiting room for 2 hours I was finally seen by the Vice President, [redacted]. She pretty much locked me in a room for an hour and would not let me leave until I signed a contract to get my pictures done. I paid $1645 for the package that she persuaded me to get because the less expensive ones just weren't good enough. [redacted] and myself both signed a contract. On the contract it states a full refund will be given if a written cancellation notice is sent within 3 of signing the contract. It also says the refund will be given in the form of a check within 30 days of receiving the letter. As soon as I got home I did some research and realized I had made a mistake so I wrote the cancellation letter and mailed it out the next day. So I waited about 23 days and called the interface client services number to see wheni should be expecting the refund. They said the 30 days will be up on January 16, 2014 so I should be getting my check soon. I also confirmed my address. Well I waited a week past the 16th and I called interface client services again. They said the check hadn't been mailed because I never confirmed my address. After I said I already confirmed my address the representative put me on hold. When they came back on they said that they switched merchants so the check is being held up for that reason. They said my check will be sent out in a week or so. Well here I am 68 days since I mailed my cancellation letter still without a refund. I called the client services again today, February 24 2014 and was hung up on 3 times. I haven't gotten through to representative and have no idea when I will get my refund. It is very saddening that this company is still in business. I have wasted many minutes on my cellphone plan trying to get through to these people. I spent almost an hour on the phone today and still haven't resolved anything because I kept getting hung up on. It's weird because I called with a different number and the phone call went through. I think they blocked my number somehow.Desired Settlement: They should give me my refund

Business

Response:

**. [redacted] did attend a free evaluation meeting with one of our Development Directors on December 12, 2013 at our

[redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for herself. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot package for $ 1,645. The photo-shoot was scheduled to be completed December 14, 2013.

In her complaint, **. [redacted] complains not having to be able to reach Client Services to speak to someone about her refund. She also accuses InterFACE of possibly blocking her phone number so she wouldn’t be able to reach us. That is absolutely untrue. We would not go out of our way to block a number so they wouldn’t be able to reach us.

She may just have been calling during high call volume hours.

**. [redacted] decided to cancel the photo-shoot package and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused her.

Our Client Services Department is open seven days a week for our clients’ convenience and **. [redacted] can speak with us

about any further concerns at any point that she wishes at ###-###-####. We are available to answer any questions that he may have regarding InterFACE or the services we provide. We are sorry that **. [redacted] decided not to move forward with

our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.

Respectfully submitted,

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Description: Talent Representation

Address: Gaithersburg, Maryland, United States, 20877-1407

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