Interface Network

This is in response to the complaint submitted by [redacted]. [redacted].The [redacted] family did attend a free evaluation meeting with one of our Development Directors on May 14, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a...

photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot packages for her daughter at a promotional value of $1,300. The photo-shoot was scheduled to be completed May 18, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited the refund check process for the full amount to be sent to [redacted]. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

[redacted] did
attend a free evaluation meeting with one of our Development Directors on March
20, 2014 at our [redacted] location. During the meeting, [redacted] was
presented with the option to purchase a photo-shoot package for her daughter.
The packages discussed with clients contain...

the use of a professional
photographer, make-up artist, hair stylist, wardrobe specialist and studio
time. The packages discussed are always optional. [redacted] decided to
purchase a 2 outfit, 48 image photo-shoot packages for her daughter at a
promotional value of $600. The photo-shoot was scheduled to be completed March
21, 2014. [redacted] decided to cancel and sent in a
certified letter within the allotted cancellation period. 100% of our clients
who do correctly follow the refund policy will receive a full refund as
promised. We have expedited a refund check (#[redacted]) for the full amount to be
sent to [redacted]. We apologize for any inconvenience the delay may have
caused [redacted].  We have, unfortunately, encountered significant
clerical errors during recent employee turnover in our accounting department
and are working in good faith to rectify them expeditiously. Our Client Services
Department is open seven days a week for our clients’ convenience, and they can
speak with us about any further concerns at any point that they wish. We are
available to answer any questions that they may have regarding InterFACE or the
services we provide. We are sorry [redacted] decided not to move forward with
our services at this time, but strongly
urge them to reach out to us if they decide to reconsider their cancellation in
the future.Respectfully
submitted,Annette G[redacted] Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: I feel it should remain in a reject status until my refund is delivered to me, due to the obvious conclusion that this issue has been taken so lightly and if I hadn't said anything about it, I'm sure it would have been swept under the rug and forgotten.  This way I can still have the hope that I may one day see my refund.  Even a glimpse of hope is enough for me.  By the way it has reached half a year (six months), wow!!!!!Regards,[redacted]

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 14, 2013 at our [redacted]
location.  During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her son.  The packages discussed...

with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. 
The packages discussed are always optional.  [redacted] decided to purchase a 4 outfit, 48 image photo-shoot package for her son for $1,225.  The photo-shoot was scheduled to be completed December 22, 2013.
 
[redacted] decided to cancel and sent in a certified letter within the allotted cancellation period.  100% of our clients who do correctly follow the refund policy will receive a full refund as promised.  We have expedited a refund check (# [redacted]) for the full amount to be sent to [redacted].  We apologize for any inconvenience the delay may have caused her.  We have, unfortunately, encountered significant
clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. 
Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes.  We are available to answer any questions that she may have regarding InterFACE or the
services we provide.  We are sorry that [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.
 
Respectfully submitted,

The [redacted] family did attend a free
evaluation meeting with one of our Development Directors on December 10, 2013
at our [redacted] location. During the meeting, **. [redacted] was presented
with the option to purchase a photo-shoot package for herself. The packages
discussed with clients...

contain the use of a professional photographer, make-up
artist, hair stylist, wardrobe specialist and studio time. The packages
discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48
image photo-shoot packages for herself for $925. The photo-shoot was scheduled
to be completed December 14, 2013. **.
[redacted] decided to cancel and sent in a certified letter within the allotted
cancellation period. 100% of our clients who do correctly follow the refund
policy will receive a full refund as promised. We have expedited a refund check
(#2310) for the full amount to be sent to [redacted]. We apologize for any
inconvenience the delay may have caused the [redacted] family.  We
have, unfortunately, encountered significant clerical errors during recent
employee turnover in our accounting department and are working in good faith to
rectify them expeditiously. Our Client Services
Department is open seven days a week for our clients’ convenience, and they can
speak with us about any further concerns at any point that they wish. We are
available to answer any questions that they may have regarding InterFACE or the
services we provide. We are sorry the [redacted] family decided not to move forward
with our services at this time, but strongly urge them to reach out to us if
they decide to reconsider their cancellation in the future.
Respectfully submitted,Joseph A
Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I apologize for giving your employees a hard time when it wasn't their fault, however it was not justice of them to never answer when I called and when they placed me on hold for hours. I just want my money back! Can you answer this question, when will I receive my refund check? As soon as possible just isn't going to cute it. I would like a real guarantee date, a date that's actually true unlike your policy. So when shall I be receiving it ?

This is in response to the complaint submitted by **. Troy [redacted]. **. [redacted] was advised earlier refund check (#[redacted]) was expedited to be sent to the address confirmed by the [redacted] family. We understood and acknowledged **. [redacted]’s complaint and immediately began working on...

it. As mentioned by him, in our initial response the reason for the delay was explained and it was also stated that InterFACE is working diligently to resolve this issue. As **. [redacted] was advised, his refund check process would be expedited. After confirming with our Account Department, we were informed that the refund check in the full amount will be mailed to **. [redacted] on May 8, 2014. We advise the [redacted] family to be patient and they should be receiving the check shortly. A specific date is not provided because we do not control the mail and the time it takes to reach respective addresses. Our Client Services Department is open seven days a week in order to properly assist our clients.Respectfully submitted, Annette G[redacted]Client Services

This is in response to the complaint submitted by [redacted].
[redacted] did attend a free evaluation meeting with one of our Development Directors on April 7, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot...

package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] purchase a 1 outfit, 48 image photo-shoot packages for her daughter at a value of photo-shoot was scheduled to be completed April 27, 2014.[redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a  decided to $775. The ation full refund as promised. We have expedited the process of her refund check for the full amount of $775 to be sent to [redacted]. We apologize for any inconvenience the delay may have caused [redacted] [redacted]. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and experienced a merchant switch, but we are working in good faith to rectify them expeditiously.
Our Client Services Department is open seven days a week for our clients' convenience they can speak with us about any further concerns at any point that they wish. We available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry [redacted] decided not to move forward with our services at  this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 
1) Yes, the photo shoot package of $1895 was performed, being reduced to $1495. But, I clearly told [redacted] over the phone that I could NOT AFFORD to do a photo shoot at that price, and I kindly asked him to REDUCE the sale for me, to a photo shoot package that might have cost me only $775, I believe the lower price was. I would have saved a LOT of money, had [redacted] honored my wished. Instead, I really feel like he haggled me, and pressured me, pushing and talking me into accepting to do the higher priced photo shoot.
I really felt obligated to accept to do the photo shoot, since I had met with an Interface representative the day before hand. If I had canceled the scheduled photo shoot meeting altogether, there is no telling whether Interface would have continued to meet with me again in the future or not, since it is clearly explained that they do NOT meet with potential future clients if appointments/meetings are missed.
Furthermore, on top of NOT helping me save a lot money, in the way that I desired, I still believe there is a problem in the fact that the email submission requests that I receive are asking me to submit "Cell Phone pictures" or "Digital Camera pictures" of myself in order to be considered for TV commercial parts and cast member extras. Why have me go through the trouble of doing a professional photo shoot, costing me thousands of dollars, if all I needed to do was submit self taken pictures of myself?
Interface did NOT explain to me, in any of the meetings that I had taken with them, that those type of email submissions would be the case. I currently feel cheated in that respect. It makes me upset that I can't submit any of the professional photo shoot images as a submission of myself, because they're not being asked for.
2) Interface lead me to believe, within the meetings, that I would be able to make edit changes, MYSELF, to the Interface Marketing web page that they gave me. It was NOT explained in the meetings that I would have to download [redacted] or Fire Fox, as a web browser, in order to complete making changes. That information was not discussed with me, until AFTER I started noticing the problems and called Interface on the phone. I therefore believe that there was ANOTHER misrepresentation of information there, on behalf of Interface's part. All of that should have been discussed at the table, while I was sitting in person, and talking to client services, or the marketing director.
Since the submission of this complaint, an Interface representative has called me and been in contact with me, over the phone, explaining to me that I can send them emails, about what type of information I would like to have included on the page, and they will make the changes, for me, themselves, if necessary. I am certainly going to try doing that, since I clearly told her over the phone that my laptop computer would NOT complete the downloading process of installing [redacted] for me, and most likely will NOT complete installing [redacted] either, due to the way my personal computer is connected to the internet, which is more or less beyond my control.
Therefore, when I said the page is "useless" I did not mean that it is useless, in terms of that "It's not helping me being Marketed to clients" I meant it's useless in the regard that I can't make the changes in information to it, myself, like I was promised or LEAD to believe within the meetings. Furthermore, Interface is claiming that there have been 7 submissions of me to clients. I am going to check the activity report, on my page, to see if that is accurate or not. If not, then I will be complaining about that, as well.
Regards,
[redacted]

Review: In January 2014, I took my daughter to InterFACE's Maryland office. We signed a contract with them, and paid a $1495.00 advance for photos to be taken of my daughter. Upon leaving the office, we read online about the many problems they had with their clients and thus decided to cancel our contract. As per the contract, we had to send a cancellation letter that was postmarked within 3 days of signing the contract, and do so before any services rendered; we did exactly this. As per the contract, we were then to be refunded within 30 days of the letter being received at their offices. The letter was received by their Maryland office on 14 January 2014, and as of today (15 April 2014), we still have not received the refund. We have been working with their New Jersey office (where the headquarters is, and where the check is supposed to be cut) on a weekly basis. Every time we call, we receive a different story: the check was sent but never arrived, the check will be sent in 1 week, I'll talk to my boss and get you an answer in 1 week, the check was written but never sent, etc. At this point, the company is in complete breach of contract, and is 2 months late in delivering our refund, even though we followed our end of the contract completely.Product_Or_Service: photos for acting careerOrder_Number: NAAccount_Number: dated 11 January 201Desired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: Other (requires explanation)DesiredSettlementID: Other (requires explanation)DesiredSettlementID: Other (requires explanation)DesiredSettlementID: Other (requires explanation)I would like a complete refund of $1495.00. At this point, I would expect interest or some other form of excess payment to recognize the problems InterFACE has caused, but at the very least, a full refund of $1495.00 immediately.

Business

Response:

This is in response to the complaint submitted by [redacted]. The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 11, 2014 at our Gaithersburg location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 3 outfit, 96 image photo-shoot packages for her daughter for $1,495. The photo-shoot was scheduled to be completed January 18, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,[redacted]Client Services

Review: Inter Face [redacted]

Will not send refund check.Desired Settlement: $100.00 back.

Business

Response:

This is in response to the complaint submitted **. [redacted]

**. [redacted] did attend a free evaluation meeting with one of our Development Directors on September 7, 2013 at our Gaithersburg location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for her daughter for a promotional rate of $595. The photo-shoot was scheduled to be completed October 5, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. A refund check (# [redacted]) for the full amount has been expedited to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Service Department is open seven days a week for our clients’ convenience and **. [redacted] can speak with us about any further concerns at any point that she may wish. We are available to answer any questions that she may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Client Services

Review: I am trying to get my money back from Interface after following their contract requirements which state to cancel within three business days. I did and have the receipt. They lured me into signing a contract and refuse to refund my money. I have contacted customer service several times and gone to their [redacted] office as well, but to no avail.Desired Settlement: My $775.00. That's all. Thank you.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on March 26, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for herdaughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot package for her daughter for $775. The photo-shoot was scheduled to be completed March 28, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clientswho do correctly follow the refund policy will receive a full refund as promised. We had expedited a refund check (#[redacted]) for the full amount to be sent to [redacted], but out of courtesy to the [redacted] family, she received her refund back to as her original form ofpayment. We apologize for any inconvenience the delay may have caused the [redacted] family but they currently has possession of the refund owed. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future. Respectfully submitted,

Review: My wife and I made an appointment for our daughter to have a photo shoot done through the company on September 2nd 2013. The cost for the appointment was $595.00. We cancelled our appointment in accordance with the company's policy which was to send a letter certified mail explaining that we were canceling our appointment. We sent the letter out the next day September 3rd 2013. Their return policy states that we should have received our check within 30 days of canceling. It has now been 7 months since we should have received our refund. I have called their customer service department countless times between October and now and I keep getting told that our check will be sent out in the near future. I have also been told by the customer service department that they will return my calls with some information regarding my refund and they never follow through. I still have the contract that I signed last year with the return policy spelled out clearly.Desired Settlement: My desired outcome is very simple, I want the money that is owed to me. I have waited too long for a refund that I should have received months ago. An apology would be nice too but I would be happy with just the money that is rightfully mine.

Business

Response:

This is in response to the complaint submitted by **. [redacted]. The [redacted] family did attend a free evaluation meeting with one of our Development Directors on September 2, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for his daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot packages for his daughter at a promotional value of $595. The photo-shoot was scheduled to be completed September 8, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,[redacted]Client Services

Review: Charged my debit card $600 for a photo shoot I called several times to cancel and was ignored.Desired Settlement: Just want the $600 dollars back, it's half of our rent money for next month.

Business

Response:

This is in response to the complaint submitted by [redacted] did attend a free evaluation meeting with one of our Development Directors on October 15, 2013 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 4 outfit, 48 image photo-shoot for $1,225. They were scheduled to be completed on October 26, 2013

[redacted] is asking for a refund; however, she did not follow the cancellation policy that she agreed to in the initial meeting. Not only could [redacted] have left our offices with the decision not to move forward with our services, but she also had three full days to decide to cancel the services outlined in the agreement if she so desired. The cancellation

policy is not only verbalized in the initial meeting, but is also outlined, highlighted, and bolded in the agreement.

Our cancellation policy clearly states, any request for cancellation must be in writing and must be received or postmarked within three (3) days of the execution of the agreement. This request must be sent via certified mail return receipt requested. If the request complies with our cancellation policy, a refund will be provided within thirty (30) days in the form of a company check. Furthermore, InterFACE requires that each and every client initial next to the cancellation policy in

order to ensure that they understand the procedure necessary for them to receive a refund. [redacted] did in fact initial next to the relevant section of the agreement.

InterFACE employs only industry professional photographers and hair and makeup artists. Our stylists are world class

creative professionals who are experienced in working with models and preparing them for photo-shoots. InterFACE hired

and paid the full staff for their time and expertise in order to complete the photo-shoot. Since [redacted] did not follow the cancellation policy, and InterFACE expended finances on behalf of her family, no refund is due.

Since receiving the complaint we have reached out to [redacted] in order to clarify any misconceptions she has of InterFACE or the services we offer. We have not been able to reach her directly but have left messages and urge her to contact us so we can discuss the matter further. We are sorry she has chosen not to move forward with our services at this time, but encourage her to reach out to us if she decides to reconsider in the future. Out Client Services department is open seven days a week for our clients’ convenience and can be reached at ###-###-####.

Respectfully submitted,

Client Services

Review: I spent $1495 on a very professional photo shoot package back in January, because I believed that's what professionals in the entertainment and modeling industry would be looking for, when hiring or recruiting young talent to be casted as extras on television, Movies, or commercials. Instead, in the only two emails that I have received, contacting me for parts, I have found that what people are really asking for are cell phone pictures or digital camera snap shots of myself. If I had known back in January that I only had to do that, as a submission of myself, then I would not have wasted my time and money, hiring professional photographers to shoot a couple hundred pictures of me.On top of that, I am having problems with the Interface web page of myself, that I spent an additional $2200 purchasing. I can't even update the information on it about myself so far, right now. I have to go through the trouble of downloading an entirely new, and more compatible web browser, first, before I can even start making and saving any changes to the information. And, what happens next if THAT doesn't work? Am I going to be stuck with a useless website, that perhaps nobody else is going to look at? And, how long is it going to take me to earn back that type of money, if this doesn't begin working?Desired Settlement: I would like a full refund of my $1495 and $2200 put back into my bank account please. When Interface agreed to meet with me, I thought they were only going to be looking at the shots of myself, that I brought from home, in order to determine whether or not I could become an extra cast member/actor or a model.It was not made clear on the website that I was going to have to pay thousands of dollars on the spot, and certainly not at the risk of not having them meet with me again.

Business

Response:

[redacted] did

attend a free evaluation meeting with one of our Development Directors on

January 9, 2014 at our [redacted] location. During the meeting, [redacted] was

presented with the option to purchase a photo-shoot package for himself. The

packages discussed with clients contain the use of a professional photographer,

make-up artist/ hair stylist/ wardrobe specialist and studio time. The packages

discussed are always optional. [redacted] decided to purchase a 5 outfit, 150

image photo-shoot package for $1,895. The photo-shoot was scheduled to be

completed on January 11, 2014.[redacted]

called the Client Services Department on January 10, 2014 with the hopes of

adjusting the photo-shoot package. A representative was able to assist him and

he agreed to a 5 outfit, 150 image photo-shoot package for $1,495. [redacted] did

attend and complete the photo-shoot. The full staff was hired and paid for

their time and expertise in order to complete the photo-shoot. Our stylists are

world class creative professionals who are experienced in working with models

and preparing them for photo-shoots. It is in ours as well as our clients’ best

interest to provide only the very best of service. [redacted] then

proceeded to meet with a Marketing Director on January 14, 2014, and decided to

purchase a four year marketing membership for $2,200. As soon as [redacted]

decided on moving forward with the marketing, InterFACE immediately began

working on preparing his photographs. This consists of sending out the

photographs to be edited and professionally airbrushed to touch up any flaws.

We then proceed to print the composite cards and headshots to be sent to

industry professionals. When we use the term “industry professionals” we are

referring to the talent management companies, casting directors and talent

agents we have built relationships with.InterFACE does

not and cannot promise any level of success in this industry. This is because

we do not dictate which of our clients the industry professionals we are

promoting them to decide to represent or partner with. We do not provide or

promise jobs. We simply provide a service to our clients through which they

will be visible to the more than 250 industry professionals searching for

talent. InterFACE feels that as long as the client has realistic goals and

expectations, they can be successful through our marketing efforts. In fact,

more than 80% of our clients receive at least one industry professional

request, which is an extremely high success rate in such a competitive

industry. However, no guarantee was made by any member of the InterFACE staff

that she would be selected to be a model or spokesman for any company. It is

further ensured that each and every client understand this since it is

reiterated verbally in the evaluation meeting and also outlined in the

Professional Services Agreement that [redacted] signed.[redacted] in

his complaint indicates that he is having trouble with the marketing profile

page that is set up for him. Our clients are advised to call the Client

Services Department with any problems or concerns they may have at any time as

the department is open seven days a week. For [redacted]’ convenience, we will

have a representative from the Marketing department reach out to him to resolve

any issues he is having with updating and editing his marketing page. The

Marketing Department would gladly make all the edits [redacted] would request.

The page activated on behalf of [redacted] is not a “useless page” as [redacted] is claiming it to be. That is the page we use to market and promote our

clients and what industry professionals look at. InterFACE takes pride in the

quality of the composite cards and marketing pages that are set up for our

clients. The website is also best compatible with [redacted] which is easy

to download off the internet and easy to use. In the time that [redacted] has been marketed, he’s

been marketed to numerous industry professionals. This has resulted in 7

submissions (requests for his composite card from an agency or talent company).

Although there was no promise of success, there is activity on his account. A

sample of the activity on [redacted] account can be provided that will clearly

show that we have actively marketed him. We still have

sufficient amount of time left to market [redacted] and

will continue to do so. We do not understand

why [redacted] is asking for a refund for the services

provided. We provided him with the same

marketing efforts that have led to success for many, many other clients. We understand it may be disappointing when certain

levels of success are not achieved, or not achieved as expeditiously as he/she

may have hoped; however, every service contracted was rendered and every

promise made, fulfilled. We strongly urge [redacted] to contact our Client Services department, which is open seven days a week for

our clients’ convenience, so that we may be able to clarify any misconceptions

that he has of InterFACE or the services that we provide. The hours of operations of Client Services

are Monday through Friday 9 a.m. to 8 p.m. and on weekends from 9 a.m. to 5

p.m. Since services were rendered for the photo-shoot and marketing membership,

and finances were expended on behalf [redacted], no refund is due.Respectfully submitted,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: 1) Yes, the photo shoot package of $1895 was performed, being reduced to $1495. But, I clearly told [redacted] over the phone that I could NOT AFFORD to do a photo shoot at that price, and I kindly asked him to REDUCE the sale for me, to a photo shoot package that might have cost me only $775, I believe the lower price was. I would have saved a LOT of money, had [redacted] honored my wished. Instead, I really feel like he haggled me, and pressured me, pushing and talking me into accepting to do the higher priced photo shoot. I really felt obligated to accept to do the photo shoot, since I had met with an Interface representative the day before hand. If I had canceled the scheduled photo shoot meeting altogether, there is no telling whether Interface would have continued to meet with me again in the future or not, since it is clearly explained that they do NOT meet with potential future clients if appointments/meetings are missed.Furthermore, on top of NOT helping me save a lot money, in the way that I desired, I still believe there is a problem in the fact that the email submission requests that I receive are asking me to submit "Cell Phone pictures" or "Digital Camera pictures" of myself in order to be considered for TV commercial parts and cast member extras. Why have me go through the trouble of doing a professional photo shoot, costing me thousands of dollars, if all I needed to do was submit self taken pictures of myself? Interface did NOT explain to me, in any of the meetings that I had taken with them, that those type of email submissions would be the case. I currently feel cheated in that respect. It makes me upset that I can't submit any of the professional photo shoot images as a submission of myself, because they're not being asked for.2) Interface lead me to believe, within the meetings, that I would be able to make edit changes, MYSELF, to the Interface Marketing web page that they gave me. It was NOT explained in the meetings that I would have to download [redacted] or Fire Fox, as a web browser, in order to complete making changes. That information was not discussed with me, until AFTER I started noticing the problems and called Interface on the phone. I therefore believe that there was ANOTHER misrepresentation of information there, on behalf of Interface's part. All of that should have been discussed at the table, while I was sitting in person, and talking to client services, or the marketing director.Since the submission of this complaint, an Interface representative has called me and been in contact with me, over the phone, explaining to me that I can send them emails, about what type of information I would like to have included on the page, and they will make the changes, for me, themselves, if necessary. I am certainly going to try doing that, since I clearly told her over the phone that my laptop computer would NOT complete the downloading process of installing [redacted] for me, and most likely will NOT complete installing [redacted] either, due to the way my personal computer is connected to the internet, which is more or less beyond my control.Therefore, when I said the page is "useless" I did not mean that it is useless, in terms of that "It's not helping me being Marketed to clients" I meant it's useless in the regard that I can't make the changes in information to it, myself, like I was promised or LEAD to believe within the meetings. Furthermore, Interface is claiming that there have been 7 submissions of me to clients. I am going to check the activity report, on my page, to see if that is accurate or not. If not, then I will be complaining about that, as well.

Regards,

Business

Response:

This is response to the reply submitted by **. [redacted]. InterFACE uses composite cards that are produced from within to market our clients. Those composite cards are what are sent to industry professional agents. So, **. [redacted] should not feel cheated since that is not the case whatsoever. **. [redacted] needs to understand that we do not control what industry professionals and casting directors request as additional photos when asking for information of our clients. In addition to that, just because he received two e-mails submissions asking him to provide cell phone pictures of himself does not mean other submissions would request the same thing. Every industry professional is different and require different information to be sent to them. [redacted] expressed his concern because he was not able to edit his information posted on his marketing page while he was told he could make those changes himself. **. [redacted] was not misled when he was told the above information as he claims to have happened. We tell our clients that they are able to make any and every changes they need to make to their marketing profile and their resume because we do not control what computer is or is not compatible with our website. There were previous technical issues where some clients were not able to edit the page at their own time, which is beyond our control. At that point we advise our clients to call or e-mail our client services or marketing department so they can be fully assisted. We have no reason to give [redacted] false information regarding his activity report. Below you will find the activity report which was generated for him in April 2014. “Submission:2/18/2014-[redacted]-Fitness Men3/25/2014-[redacted]-25-35 y/o models for print shoot3/25/2014-[redacted]- marketing video for novel4/9/2014-[redacted]-Car Dealership commercial4/16/2014-[redacted] Casting-New Phase 4&5 [redacted] 4/28/2014-[redacted]-The Plumbers 4/28/2014-[redacted] Extras Please make sure to wait 30 days in between Activity Report requests.The Promotions Department will continue its efforts to promote you. If you have any questions please feel free to contact our Customer Service department at ###-###-#### Ext. [redacted] Thank you for choosing our services.” We [redacted] the best of wishes for the rest of his journey at InterFACE and are available seven days a week to assist with any concerns he may have in the future as well. Respectfully submitted,[redacted]Client Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I received a invite from Inter Face Talent to attend an audition for my 17 year old daughter on December 28, 2013. I had brought with my daughter's portfolio and her picture interview cards with us to the audition. We were informed that her Portfolio and picture interview cards were not professional enough but if we purchased their portfolio and picture interview cards from Inter Face Talent we would have a better chance in making it in the magazines, commercials and modeling industry. They were so persistent about me making an investment in my daughter's talent. I gave Inter Face Talent $250.00. I went home and read the contract and did my research I found out that this is a scam after all. I called Interface and explained that I wanted to cancel my contract Inter Face Talent stated I needed to have it in writing and certified it also had to be post marked within three Business days of the audition. I immediately wrote the cancellation letter and requested my $250.00 on the December 29, 2013 and sent it certified mail as requested. Inter face Talent received it on January 02, 2014 and signed by a [redacted]. I waited the 30 days as stated in the contract for my refund. On February 02, 2014 I should have received my refund of $250.00. I still have not received my refund so I called Inter Face Talent in regards to my refund the Representative sent me over to accounting Department again which they have stated to me that I should have my refund in 7 to 10 business days. I have notified them 3 more times regarding where is my refund and they are giving me the run around and a bunch of excuses to why I haven't received my $250.00 refund. I notified them again on February 18, 2014 spoke to a Representative in accounting department and she stated that the check was not mailed out and she stated she doesn't know why it was not mailed yet because it is listed to be mailed out and that she was going to email her manager about this issue which I all ready heard each three times I have callDesired Settlement: I would like my refund of $250.00 expedited to me.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 28, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to

purchase a 1 outfit, 48 image photo-shoot package at a promotional value of $595. The photo-shoot was scheduled to

be completed January 4, 2014.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the

full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Services Department is open seven days a week for our clients’ convenience and **. [redacted] can speak

with us about any further concerns at any point that she wishes. We are available to answer any questions that he may have regarding InterFACE or the services we provide. We are sorry that the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have made several attempts to receive my refund. I have herd the same excuses over and over that they would be expediting my refund in 7 to 10 Business days starting on on February 13, 2014. I tried to notify a **. [redacted], client Services on 03/05/2014 I was told he was absent that day I left a message for him to return my call then I asked for the accounting department which I was informed again that check# [redacted] was still not issued as of yet. I called again on 3/6/2014. I spoke to A **. [redacted] at 9:40 am to find out that I received the same messages I herd on February 13, 2014 and on February28, 2014 in wich I stated to her in our conversation, She stated that she was sorry and she would leave another message for some one to notify me. On March 08, 2014 no reply. I would prefer not to close this case until I received a confirmation/tracking information from USPS( United States Postal Service)` that would indicate proof that my refund of $ 250.00 was on it way. I feel that would be fair. .I truly believe it must be a miscommunication between **. [redacted] and the Accounting department regarding check #[redacted].

Regards,

Business

Response:

This is in response to the reply submitted by **. [redacted].

We had expedited a refund check (#[redacted]) to the address provided and confirmed by **. [redacted] and after confirming with our accounting department, we were made aware that the check was sent on March 5, 2014 via regular mail. We advise **. [redacted] to be patient and bear with us. We apologize if the delay caused **. [redacted] any inconvenience. Also, our Client Services Department is available seven days a week to answer any questions she may have.

Respectfully submitted,

Client Services

Review: I Have not received refund from charges made on October 28, 2013. I cancelled the contract in accordance with the services agreement contract on 29 October 2013 which was well within the time period requested. I received a call from a representative the first week of November stating I would receive a full refund check within 30 days. 30 Days since the call I still did not receive a check. I Called Interface and spoke with representative who said from the data he has, the check was 30 days past due in the computer system. He said he would email accounting dept who generates the checks for the refund. I was told I can not contact accounting myself or could not have their email or be cc'd in the email. In December, I called again to check on the status of the refund check, I called interface customer service again and spoke to different representative. The women who I spoke to on the phone stated the same exact information as the gentleman I spoke to in November. She stated can only send an email requesting the refund again. I emailed Interface customer service on 7 Jan 2014 and still have not received a response to my concerns as of 14 Jan 2014.Desired Settlement: I would like my refund check sent to me immediately, as it is now almost 3 months later, and I am still waiting for a response to the refund check.

Business

Response:

This is in response to the complaint submitted by **. [redacted].

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on October 28, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for his daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot for his daughter for $1,495. The photo-shoot was scheduled to be completed November 10, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Client Services

Consumer

Response:

Information regarding complaint #[redacted]

Review: On 03/17/2014 I and my minor daughter visited "Inter Face" company considering to have Photo Shoot and signed an agreement with **. [redacted] to have "Silver: 3 outfits + Headshots" scheduled on 03/22/2014 at 4 pm. The check was written in amount of $1175. When speaking with **. [redacted], she assured that if we changed our mind we can cancel the agreement within 3 days period. The same conditions were in the contract itself. If necessary, the copy of the agreement will be send to you in the mail. We did change our mind based on personal reasons. I called the secretary at "Inter Face" the minute we left and informed her that I want to speak with **. [redacted] and cancel the agreement. I did not receive any call back. I called the same day 3 times, left 3 voice mails and no respond. The same day I canceled my check. On 03/18/2014 I called the customer service of "Inter Face" and spoke with **. [redacted] (###-###-####) and explained the situation and my wish to cancel the agreement between me and “Inter Face”. She explained me that the agreement included a three (3) day rescission clause, under which I exercised my right to rescind within the allowed three day period by sending certified letter. I followed all the requirements. The certified mail was delivered to "Inter Face" and received by M Hort on March 19, 2014 at 11.20 am; exactly within 3 days period requested by the agreement. Moreover, I never received any services under this agreement and exercised my legal right to rescind within the allowed time. Also, I called "Inter Face" customer service again on March 19, 2014 to confirm that they received the certified letter and one more time to make sure that the Photo Shoot scheduled on 03/22/2014 at 4 pm will be canceled. The customer service representative assured me that he will put the note with my request and will no longer contact me or my former spouse regarding this matter. After all that my former spouse was contacted 2 times by the "Inter Face" company requested to pay the money for the Photo Shoot, which I legally canceled and followed all the requirements. Last week, my former spouse informed me that he was contacted by collecting agency requested to pay the due amount of $1175. I sent a complain letter to “Inter Face” via certified mail with request return receipt and filed the complaint with the Attorney General’s Office in MD in order to solve this issue.Desired Settlement: 1. Withdraw and cancel their complain to collecting agency,

2. Stop contacting/harassing me or my former spouse regarding this issue

3. Send a written letter confirming that I and my former spouse DO NOT own any money to "Inter Face", therefore we do not have any obligations to each other

Business

Response:

The [redacted] family did attend a free

evaluation meeting with one of our Development Directors on March 17, 2014 at

our [redacted] location. During the meeting, **. [redacted] was presented with the

option to purchase a photo-shoot package for her daughter. The packages

discussed with clients contain the use of a professional photographer, make-up

artist, hair stylist, wardrobe specialist and studio time. The packages

discussed are always optional. **. [redacted] decided to purchase a 3 outfit, 48

image photo-shoot packages for her daughter for $1,175. The photo-shoot was

scheduled to be completed March 22, 2014. **.

[redacted] decided to cancel and sent in a certified letter within the allotted

cancellation period. 100% of our clients who do correctly follow the refund

policy will receive a full refund as promised. The payment **. [redacted] made in

the form of a personal check did not clear due to having a stop payment issued

by her, which means we did not receive any payment from her towards the

photo-shoot package she intended to purchase.InterFACE

did not submit a complaint against **. [redacted] to a collecting agency and

neither are we harassing them regarding this matter. These claims are

absolutely false. Once a check bounces for whatever reason, the client is

contacted advising them of the incident. If they wish to continue, another form

of payment is collected, and if not we honor their wish. We advise **. [redacted]

to contact her financial institute regarding this matter. They would be able to

help her better since InterFACE, at this point, did not collect any funds which

resulted in us not owing her a refund. Our Client Services Department is open

seven days a week for our clients’ convenience, and they can speak with us

about any further concerns at any point that they wish. We are available to

answer any questions that they may have regarding InterFACE or the services we

provide. We are sorry **. [redacted] decided not to move forward with our services

at this time, but strongly urge her to reach out to us if she decides to

reconsider her cancellation in the future.Respectfully submitted,

Business

Response:

SEE ATTACHMENT

Consumer

Response:

RevDex.com,

I have reviewed the response made by the business

in reference to complaint ID [redacted]. As long as InterFACE states that the

company did not submit a complaint against me or my former spouse to a

collecting agency and that I and my former spouse DO

NOT own any money to "Inter Face" (therefore we do not have any

obligations to each other) find that this

resolution is satisfactory to me.

Regards,

Review: On 11/23/13 I signed my infant son up with the company and then later that day decided against the service and terminated the contract. Per the contract you have 3 days to cancel, you must cancel via certified mail. I completed the cancellation instructions as specified and as of yet have still not received my refund. I have called several times and each time it's something different. I have been told "the accounting department is behind but give it 7 days and you should have your refund", "we just changed vendors and had to make sure the check was valid and you wouldn't receive a invalid check once received", " I see the check has been processed because there is a check number assigned to your file but can't tell you which step in the process the accounting department it is at or if it has actually been mailed but there is a check number so your refund has been processed".

I have been placed on hold several times and told I would get a call back with an update and no one has called me back with any updates.Desired Settlement: The contract states once cancelled you will receive your refund within 30 days and as of yet I have not received anything not even an update. I have been patient and trying to wait it out in hopes that I will receive my check in the mail but nothing yet.

I just want my money back.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on November 23, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe

specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot package for her son at a promotional value of $775. The photo-shoot was scheduled to be completed November 30, 2013.

**. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (# [redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused her. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.

Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the

services we provide. We are sorry that **. [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.

Respectfully submitted,

Review: I signed the contract on 03/20/2014 with InterFACE company for my daughter's photoshoot that was scheduled on 03/21/2014 and paid $600. Giving my decision a second thought, I desided to cancell the contract. I followed their cancellation policy, which is: I have to send the cancellation letter withing three puisness days and it has to be certified. I wrote the letter including as much details as possible and sent it as certified mail to the two locations on 03/22/2014: [redacted] and New Jersey. I tracked the letters, [redacted] got its letter on Sunday (03/23/2014) and New Jersey on Monday(03/24/2014). I waited for 28 days, since it says in the contract to allow 30 days to recieve a refund check, and called to check the status of my cancellation letter. For a week I was trying to contact them, I called everyday. My phone calls were dropped, I was put on hold for 30 and more minutes, and I had been told that there is nobody there to help me. Eventually, on the following week I was connected to the right person who was hendeling the cancellation. The agent told me that she would need to verify my address to where they will send the check and I would have to wait for two weeks to get my money.I verified my address and waited for two weeks, did not recieve my money. I called back and was connected to the person hendeling cancellations again. The agent again told me that she needs to verify my address, since it was never verified, and let ten days for check to arrive. Nothing happened after ten days! I called back and was told to wait another week, got nothing! Now, everytime I call them, I am told to wait and there is nothing they can do.Desired Settlement: The business must refund the full amount I paid them, $ 600. I folowed their cancellation policy.

Business

Response:

[redacted] did

attend a free evaluation meeting with one of our Development Directors on March

20, 2014 at our [redacted] location. During the meeting, [redacted] was

presented with the option to purchase a photo-shoot package for her daughter.

The packages discussed with clients contain the use of a professional

photographer, make-up artist, hair stylist, wardrobe specialist and studio

time. The packages discussed are always optional. [redacted] decided to

purchase a 2 outfit, 48 image photo-shoot packages for her daughter at a

promotional value of $600. The photo-shoot was scheduled to be completed March

21, 2014. [redacted] decided to cancel and sent in a

certified letter within the allotted cancellation period. 100% of our clients

who do correctly follow the refund policy will receive a full refund as

promised. We have expedited a refund check (#[redacted]) for the full amount to be

sent to [redacted]. We apologize for any inconvenience the delay may have

caused [redacted]. We have, unfortunately, encountered significant

clerical errors during recent employee turnover in our accounting department

and are working in good faith to rectify them expeditiously. Our Client Services

Department is open seven days a week for our clients’ convenience, and they can

speak with us about any further concerns at any point that they wish. We are

available to answer any questions that they may have regarding InterFACE or the

services we provide. We are sorry [redacted] decided not to move forward with

our services at this time, but strongly

urge them to reach out to us if they decide to reconsider their cancellation in

the future.Respectfully

submitted,Annette G[redacted] Client Services

Consumer

Response:

Revdex.com of Metro Washington DC

Jul 7

to me

---------- Forwarded message ----------

From: [redacted]

Date: Sat, Jul 5, 2014 at 11:13 AM

Subject: Unresolved complaint [redacted]

To: "[email protected]" <[email protected]>

Dear Sir/Madam,

My complaint ID is [redacted]. The status is closed but I did not receive the check from the Interface Network as they promised. I contacted [redacted] on Monday 30th, 2014 regarding my respond to the complaint respond from the business, I have been told to wait until Friday 4th for the check to come and then respond. I did not receive the check and when I logged in to respond it says that my complaint is closed "resolved". Please let me know what should I do next, I will be traveling from July 5th to Aug 21st, I will be available through e-mail only.

Sincerely,

Revdex.com of Metro Washington DC

Business

Response:

This is in response to the reply submitted by [redacted]. As mentioned earlier, process of the refund check was expedited. Every single issue was addressed in the previous complaint, as well as the fact that we had, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and were working in good faith to rectify them expeditiously. We apologize if the delay caused [redacted] any inconvenience but the refund check will be received by her shortly. A specific date is not provided simply because we do not have control of the mail and how long it would take for mail to arrive. Our Client Services Department is experienced in assisting clients with any and every concern they may have and is available seven days a week.Respectfully submitted, Annette G[redacted]Client Services