Interface Network

This is in response to the complaint submitted by [redacted] ***[redacted] did attend a free evaluation meeting with one of our Development Directors on January 23, at our *** [redacted] location During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for himself The packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio time The packages discussed are always optional [redacted] *** decided to purchase a outfit, image photo-shoot for himself at a promotional value of $ The photo-shoot was scheduled to be completed March 7, [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period 100% of our clients who do correctly follow the refund policy will receive a full refund as promised We apologize for any inconvenience the delay may have caused him and we are working diligently to rectify the situationOur Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish We are available to answer any questions that they may have regarding InterFACE or the services we provide We are sorry that [redacted] decided not to move forward with our services at this time, but strongly urge him to reach out to us if he decides to reconsider his cancellation in the future.Respectfully submitted,Annette G***Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It now has been an Additional days since I brought this complaint to the Revdex.com and via their communication, repeating my efforts with interface I was promised in the original contract my refund would be received within days via STANDARD methodsNot only was initial request ignored but it seems subsequent requests...even through the Revdex.com...seem to be ignored especially when the check was supposed to be expeditedAfter working in corporate America for most of my life, I understand employee turnover, however the timeline of events I have encountered seems like poor management from the top downEmployee issues is a shoddy excuse for not upholding contracts terms I doubt very much that interface would not extend the full set of options available to them if I were to stay in the contract and not pay balances according to that contract I have never been approached - in the six months since this incident, by a manager of any kind (not just in title) to resolve this matterIt seems that interface has no interest in resolving this and is hoping that I will just disappearI would like my refund of $and WILL NOT be going away until I receive it Regards, [redacted]

This is in reply to the response submitted by ** [redacted] .We do not understand why ** [redacted] is claiming that we have not acted in good faith We explained to ** [redacted] the reason why there was a delay in the refund check process, which he acknowledged, and we promised the refund check to be expedited The refund check was sent April 1, as indicated earlier, and after confirming with our accounting department we were advised that the check cleared on April 8, The [redacted] family currently has possession of their refund of the full amount We do not understand why ** [redacted] would reject the response We have addressed all concerns and issues ** [redacted] expressed in his complaint earlier and have acted in good faith We like to wish the [redacted] family the best in their future endeavors Again, our Client Services Department is available seven days a week to answer any questions he may haveRespectfully submitted, [redacted] ***Client Services

Fwd: Complaint # [redacted] Inbox x Revdex.com of Metro Washington DC Apr (days ago) tome ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Thu, Apr 17, at 2:PM Subject: Complaint # [redacted] To: [email protected] Dear [redacted] , I am writing to you to let you know that the matter regarding Complaint # [redacted] has been settledThe company, Interface, sent me a check for the amount they owed me Thanks for your help in this matterPlease let me know if you receive this mail and that no further action will be taken Thanks again for your help, [redacted]

This is in response to the complaint submitted by ** [redacted] The [redacted] family did attend a free evaluation meeting with one of our Development Directors on March 29, atour [redacted] locationDuring the meeting, *** [redacted] was presented with the option to purchase a photo-shoot package for her sonThe packages discussed with clients contain the use of a professional photographer, make-upartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional*** [redacted] decided to purchase a outfit, image photo-shoot packages for her son for $The photo-shoot was scheduled to be completed April 4, The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check (#***) for the full amount to be sent to *** [redacted] We apologize for any inconvenience the delay may have caused the [redacted] family We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiouslyOur Client Services Department is open seven days a week for our clients’ convenience, and they can speak with usabout any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the [redacted] family decided not to move forward with ourservices at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

This is in response to the complaint submitted by [redacted] [redacted] ’s refund for the amount she paid was not denied, and neither are we refusing to refund the amount owedEvery single issue was addressed in the previousresponses and the reason for the delayed was explainedThis response comes directly for the VP of Client Services’ office, so for [redacted] to claim shewas not approached by a manager to assist her in this matter is without meritWe believe we have addressed all of [redacted] ’s concerns [redacted] will receive her refund shortlyRespectfully submitted, Annette G***Client Services

Attached is our response to the complaint submitted by ** [redacted] [redacted] The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 18, at our Gaithersburg locationDuring the meeting, ** [redacted] was presented with the option to purchase a photo-shoot package for his daughterThe packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional** [redacted] decided to purchase a outfit, image photo-shoot packages for his daughter for $1,The photo-shoot was scheduled to be completed December 29, The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited the process of refund check (#***) for the full amount to be sent to ** [redacted] .We apologize for any inconvenience the delay may have caused the [redacted] family We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiouslyOur Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 17, at our [redacted] locationDuring the meeting, ** [redacted] was presented with the option to purchase a photo-shoot package for his daughterThe packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional** [redacted] decided to purchase a outfit, image photo-shoot package for his daughter for $1,The photo-shoot was scheduled to be completed December 21, The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check (#***) for the full amount to be sent to ** [redacted] We apologize for any inconvenience the delay may have caused the [redacted] family Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future Respectfully submitted,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It does not address the issue that I have with the Contract where in writing INTERface acknowledges that the refund would be sent within days of a request for such In previous correspondence Interface acknowledges they received the proper notification from me, but have not sent the refund to me Interface is four months outside of the allotted time acknowledged by the written contract Additionally, in previous correspondence INTERface stated there was a check with a check # [redacted] "to be expedited to the [redacted] family" but never confirmed a date on which it was sent I understand that they cannot control the mail but they can acknowledge a date on which the refund was mailed In doing research I have concluded that others are in the same predicament as me "waiting" for a refund but having not received it because of this I feel that the previous explanation and correspondence from INTERface does not solve or resolve the complaint for which I have I want a written notification of the date the refund is placed into the mail Regards, [redacted] ***

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on October 6, at our [redacted] locationDuring the meeting, *** [redacted] was presented with the option to purchase a photo-shoot package for her sonsThe packages discussed with clients contain the use of a professional photographer, ma artist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional*** [redacted] decided to purchase a two outfit, image photo-shoot packages for her sons at a promotional value of $1, totalThe photo-shoot was scheduled to be completed October 11, The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check for the full amount of $1,to be sent to *** [redacted] We apologize for any inconvenience the delay may have caused the [redacted] family We have, unfortunately, encountered significant clerical errors during recent ployee turnover in our accounting department and experienced a merchant switch, but we are working in good faith to rectify them expeditiouslyOur Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G [redacted] Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As of this morning 7/21/2014, the company has still not mailed my refund check I called and spoke with client services who said they would email the managers to expedite the refund, which is the same line I've been fed for over a month Last time I called I was told the check would be sent within business days which has long passed Today I'm told that they have no idea when it we would be sent and she has no clue why I was told days last time This is unacceptable, the company is not abiding by the contract that they wrote themselvesI want a check issued IMMEDIATELY This refund is overdue by over a month now and it seems they are making no effort to remedy the situation All they do is present another excuse as to why they are in breach of contract I want a check issued, mailed, and a tracking number sent to me immediately Regards, [redacted]

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on September 4, at our [redacted] location During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her sons The packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio time The packages discussed are always optional [redacted] decided to purchase two outfit, image photo-shoot packages for her sons at a promotional value of $1, The photo-shoot was scheduled to be completed September 15, 2013.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period 100% of our clients who do correctly follow the refund policy will receive a full refund as promised We have expedited a refund check (#***) for the full amount to be sent to [redacted] *** We apologize for any inconvenience the delay may have caused the [redacted] family We have unfortunately encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish We are available to answer any questions that they may have regarding InterFACE or the services we provide We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Joseph A***Client Services

This is in response to the complaint submitted by *** [redacted] We are in receipt of [redacted] ’s response and assure him that we are working to resolve this issue for himA Client Services Representative will get in contact with [redacted] within the next three business days to close this matter in his favorWe appreciate his patience and cooperationRespectfully submitted, Annette G***Client Services

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on May 18, at our [redacted] locationDuring the meeting, *** [redacted] was presented with the option to purchase a photo-shoot package for her daughterThe packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional*** [redacted] decided to purchase a outfit, image photo-shoot packages for her daughter at a promotional value of $1,The photo-shoot was scheduled to be completed May 23, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited the process of her refund check for the full amount to be sentWe apologize for any inconvenience the delay may have caused the [redacted] familyWe have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiouslyOur Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G [redacted] Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: first of all, although the reason for me not getting my refund back within the original days is due to your accounting department's turnover issues it is still unaccesptable and highly unprofessional to even think let alone understand why it should take over months for this issue to still be left unresolved My response will remain the same, in a rejection stance, until I get my refund back I will only accept once I get my refund back.Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business They also offered to bump the outfits from to I also noticed that the second part of my question was avoided Yes please have a client services repCall me I have a few other questions that pertain to the day of the appointment I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

This is in response to *** [redacted] We had expedited a refund check (#***) to the address provided and confirmed by *** [redacted] and after confirming with our accounting department, it was confirmed that the check was sent out on February 27, We advice *** [redacted] to be patient, consider the current weather trend, and she should be receiving the check shortly We apologize if the delay caused *** [redacted] any inconvenience Our Client Services Department is available seven days a week to answer any questions she may have Respectfully submitted, [redacted] Client Services

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 10, at our [redacted] locationDuring the meeting, ** [redacted] was presented with the option to purchase a photo-shoot package for herselfThe packages discussed with clients contain the use of a professional photographer, ma artist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional** [redacted] decided to purchase a outfit, image photo-shoot packages for herself for $The photo-shoot was scheduled to be completed December 14, ** [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check (#2310) for the full amount to be sent to [redacted] We apologize for any inconvenience the delay may have caused the [redacted] family We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiouslyOur Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the futureRespectfully submitted,Joseph A Client Services

This is reply to the complaint submitted by [redacted] InterFACE is currently investigating [redacted] ***s' account and we were anticipating results shortlyWe advise [redacted] ***s to bear with us while we look in to her accountOnce we have enough and/or all information regarding her account, a Client Services Representative will contact [redacted] ***s to discuss her account with herRespectfully submitted, Annette G***Client Services