Interface Network

Review: Company is a Fraud company taking money from consumers and not doing the work that was paid to do.Desired Settlement: Hoping to get the amount that was paid for the service

Business

Response:

Review: To whom it may concern,

On December 10, 2013 I signed up tobe a part of an agency by the name of InterFace. In the contract that was given to me, it states that I am able to cancel within 3 days and receive a full refund of $925 (which includes all fees that I paid to them) within 30 days. I went through the proper cancelation process, which was to write a letter and have it sent through certified mail, but still haven’t gotten my money back. The letter was sent December 11, 2013 and here we are in February and I have been unsuccessful at getting anything accomplished. I have called them on the following dates: December 10, 2013, January 17, 2014, January 27, 2014, January 31, 2014, and February 14, 2014. Each time I call them they give me a run around, and continue to tell me to give them an extra 30 days. At this moment I am very upset because I could use that money to help my mom pay for my prom and graduation expenses. $925 is not a small amount of money that could be played around with and forgotten about. With this letter I hope to accomplish getting my money back in its entirety. Also, after researching this company I’ve learned that this is a consistent issue with them. I would hope that my letter shed some light and attention onto this problem so that they can stop ripping people off. What they are doing to people is wrong. Please help me get my money back and keep this company from ripping off anyone else. I would appreciate if you can keep me updated with the outcome of this matter. You can reach me via phone ###-###-#### or via email [redacted].

Thank you,

[redacted] PS attached is copies of all proof and paper work that I have relating to this situation.Desired Settlement: For the company to return the full cash refund $925 as soon as possible.

Business

Response:

The [redacted] family did attend a free

evaluation meeting with one of our Development Directors on December 10, 2013

at our [redacted] location. During the meeting, **. [redacted] was presented

with the option to purchase a photo-shoot package for herself. The packages

discussed with clients contain the use of a professional photographer, make-up

artist, hair stylist, wardrobe specialist and studio time. The packages

discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48

image photo-shoot packages for herself for $925. The photo-shoot was scheduled

to be completed December 14, 2013. **.

[redacted] decided to cancel and sent in a certified letter within the allotted

cancellation period. 100% of our clients who do correctly follow the refund

policy will receive a full refund as promised. We have expedited a refund check

(#2310) for the full amount to be sent to [redacted]. We apologize for any

inconvenience the delay may have caused the [redacted] family. We

have, unfortunately, encountered significant clerical errors during recent

employee turnover in our accounting department and are working in good faith to

rectify them expeditiously. Our Client Services

Department is open seven days a week for our clients’ convenience, and they can

speak with us about any further concerns at any point that they wish. We are

available to answer any questions that they may have regarding InterFACE or the

services we provide. We are sorry the [redacted] family decided not to move forward

with our services at this time, but strongly urge them to reach out to us if

they decide to reconsider their cancellation in the future.Respectfully submitted,Joseph AClient Services

Review: This company refuse to return my refund of $400.00. My wife and I terminated the agreement with this company according to the terms of the signed agreement. The agreement stated that the refund would be issued in 30 Days. It is now past 45 days and we have not received our refund.Desired Settlement: I want my refund.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on September 4, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for his

daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time.

The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for his daughter for a promotional rate of $775. The photo-shoot was scheduled to be completed September 8, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited and sent a refund check (#[redacted]) for the full amount to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the

services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly

urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: We have not recieved our money and the responsed didnt state the date in which the refund was sent. If it was sent at all.

Regards,

Business

Response:

This is in response to the reply submitted by **. [redacted]

Since receiving the response we have reached out to **. [redacted] as our records indicated that the check had been sent out. We confirmed with him that he did in fact receive

his refund check. Again, we apologize for any inconvenience the delay may have caused the [redacted] family; however, we have completed all tasks that were obligated of us and no longer retain **. [redacted] as our client. If **. [redacted] has any questions or concerns in the future, or decides to reconsider his cancellation, he can always reach out to our Client Services Department which is open seven days a week for our clients’ convenience.

Respectfully submitted,

Client Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. However; I don't have the time on energy to deal with this matter at this time.

Regards,

Review: I was signed by interface as a model. They told me I needed to pay $1000.00 for all my photos and head shots. After coming home I realized this life wasn't for me and also I needed to the money for something more important such as my school tuition payments. I looked at their policy and I only had 3 business days to cancel the commitment before I wouldn't be able to get my money back. Their policies stated that I needed to send a certified written letter with 3 days of the day the commitment was signed. I did so. I also payed extra money to the USPS to make sure my document made it to their offices within 3 days of the signing. The agreement was signed on Friday April 18th of 2014. I also called their offices on Monday April 21st of 2014 and they confirmed that my certified cancellation letter had made it to their offices. InterFace's policy form states that I would receive my refund check within 30 days. After 30 days passed I called their offices and they told me that it was actually 30 business days even though their policy states it actually 30 regular days. I stressed to them that I needed the money back as soon as possible because if not I would get dropped out of my classes, I would lose my spots in those classes, ans I would get fined. They failed to deliver within their own policies and as a result I was affected negatively. Its been over 2 months past the date as to when I was supposed to receive my refund check. As a result of them paying t their own standards I am now asking for an additional $1,500.00. I am now asking for a grand total of $2,500.00. I would also like this money by the end of July 2014. I would also like for InterFace to change their policies because those policies simply are not or should not be practiced my company that claimes to be professional.Desired Settlement: They owe me $1000.00 as a punishment for failing to deliver my refund and also making me lose more money and getting dropped from my classes for fail payments I would like an additional $1,500.00 as a result bringing the grand total to $2,500.00.

Business

Response:

[redacted] did attend a free evaluation

meeting with one of our Development Directors on April 8, 2014 at our

[redacted] location. During the meeting, [redacted] was presented with the

option to purchase a photo-shoot package for himself. The packages discussed

with clients contain the use of a professional photographer, make-up artist,

hair stylist, wardrobe specialist and studio time. The packages discussed are

always optional. [redacted] decided to purchase a 3 outfit, 48 image

photo-shoot packages at a promotional value of $1,000. The photo-shoot was

scheduled to be completed April 26, 2014. [redacted] decided to cancel and sent in a certified letter within the allotted

cancellation period. 100% of our clients who do correctly follow the refund

policy will receive a full refund as promised. We have expedited the process of

refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize

for any inconvenience the delay may have caused [redacted] but being

disrespectful to the Client Services representatives every time he calls is

does not help the process. We have,

unfortunately, encountered significant clerical errors during recent employee

turnover in our accounting department and are working in good faith to rectify

them expeditiously. Our Client Services

Department is open seven days a week for our clients’ convenience, and they can

speak with us about any further concerns at any point that they wish. We are

available to answer any questions that they may have regarding InterFACE or the

services we

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

I apologize for giving your employees a hard time when it wasn't their fault, however it was not justice of them to never answer when I called and when they placed me on hold for hours. I just want my money back! Can you answer this question, when will I receive my refund check? As soon as possible just isn't going to cute it. I would like a real guarantee date, a date that's actually true unlike your policy. So when shall I be receiving it ?

Business

Response:

This is in response to the complaint submitted by [redacted].As mentioned earlier, process of the refund check (#[redacted]) was expedited. Every single issue was addressed in the previous complaint, as well as the fact that we had, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and were working in good faith to rectify them expeditiously. We apologize if the delay caused [redacted] any inconvenience but the refund check will be mailed out shortly. A specific date is not provided simply because we do not have control of the mail and how long it would take for mail to arrive.We appreciate [redacted]’s apology and do understand he meant no harm. We are working diligently to expedite the process of his refund check. Once the check is ready to be mailed out, he will be contacted by our Client Services Department. Our Client Services Department is experienced in assisting clients with any and every concern they may have and is available seven days a week.Respectfully submitted, Annette G[redacted]Client Services

Review: I am trying to contact INTERFACE TALENT to get back refund $1000 that I was charged. I follow their cancellation policy and have the proof of receipt of the certified mail but still struggling to get contact with the INTERFACE representative to talk and find out on the status of my refund. Its been months that I am stuck with this company with no response and no success.

I am not able to think what should I do..... Please help.Desired Settlement: Refund amount of $1000

Review: I followed this companies policy to cancel my sons photo shoot and to be refunded our deposit and this was back in March and have yet to receive our deposit back after numerous calls to their company. I called after not receiving our check after 30 days and this company not only was very rude they hung up on me numerous times. After finally speaking with someone they said 7-10 business days. Well that was 3 months ago now. We called again and they said 7-10 business days still no check and that was over a month ago. Now they said they are waiting on some ceo to sign the check that we have been waiting for 4 months for. This is terrible business and also stealing. I also offered to go pick the check up and they refused.Desired Settlement: We placed a $100 deposit down and I want that refunded. We followed all company procedures and now they need to follow their own policies and procedures.

Business

Response:

The [redacted] family did attend a free

evaluation meeting with one of our Development Directors on March 27, 2014 at

our [redacted] location. During the meeting, [redacted] was presented with the

option to purchase a photo-shoot package for her son. The packages discussed

with clients contain the use of a professional photographer, make-up artist,

hair stylist, wardrobe specialist and studio time. The packages discussed are

always optional. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot

packages for her son at a promotional value of $595. The photo-shoot was

scheduled to be completed May 3, 2014. The

[redacted] family decided to cancel and sent in a certified letter within the

allotted cancellation period. 100% of our clients who do correctly follow the

refund policy will receive a full refund as promised. We have expedited a

refund check (#[redacted]) for the full amount to be sent to [redacted]. Lowery. We

apologize for any inconvenience the delay may have caused the West family. We

have, unfortunately, encountered significant clerical errors during recent

employee turnover in our accounting department and are working in good faith to

rectify them expeditiously. Our Client Services Department is open

seven days a week for our clients’ convenience, and they can speak with us

about any further concerns at any point that they wish. We are available to

answer any questions that they may have regarding InterFACE or the services we

provide. We are sorry the [redacted] family decided not to move forward with our

services at this time, but strongly urge them to reach out to us if they decide

to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

Consumer

Response:

See Attachment

Guarantee Or Warranty Issues - A failure to honor money-back guarantees

Problem:

I have already filed a complaint against the same business on here and excepted that they would send me my refund check and they still have not sent it. I will no longer call them and be hung up on and lied too so I will use Revdex.com until I receive my check. I was supposed to receive a $100 refund months ago for services I cancelled and then about a month ago or some weeks I made a complaint on here and they said I would receive my check within a week and still have not received it.

Review: I WAS PRESSURED INTO PAYING THE ENTIRE AMOUNT DUE AS A DEPOSIT, AND WHEN I TIRED TO CANCEL OR RESCIND, THERE WAS NO RESPONSE.Desired Settlement: I WOULD LIKE A REFUND OF THE DEPOSIT PAID IN THE AMOUNT OF $1075.00, THANK YOU.

Business

Response:

Attached is our response to the complaint submitted by **. [redacted]. The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 18, 2013 at our Gaithersburg location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for his daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot packages for his daughter for $1,075. The photo-shoot was scheduled to be completed December 29, 2013. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited the process of refund check (#[redacted]) for the full amount to be sent to **. [redacted].We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

Review: I went to the company on November 3, 2013. They had us wait for over an hour to meet with a representative. Once in the office, I was pitched a sell. I told the lady that I could not afford the package. She said I could put a deposit down and do a payment plan. I gave her my credit card for a $50 deposit and she came back with a $200 receipt for the deposit. On my way home, I decided I did not want to go through with the purchase. I immediately called the company back and was told that they could not cancel the payment because that office wasn't opened so I would have to cancel the purchase using the cancellation policy. When I arrived at home read the contract for the cancellation policy. It stated that I needed to send a certified letter stating the reason for the cancellation within 3 days of the date the contract was signed. I sent the certified letter on November 4, 2013 and they received it on November 6th. I received a call from the company that week stating that I would be getting a refund by December 3, 2013. I called December 6th when I did not receive the refund. I was told that the check had been written but there was a delay in the accounting department and I should receive the check within a week. I called once a week for the next month and was told that they were switching banks, they mailed the check to the wrong address, and they were not sure when the bank switch would be finished. To date, January 31, 2014, I still have not received the refund.Desired Settlement: I would like a full refund of the money the charged to my credit card and any interest that has been added with the delay of the refund.

Business

Response:

This is in response to the complaint submitted by [redacted].

[redacted] did attend a free evaluation meeting with one of our Development Directors on November 3, 2013 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for her daughter at a promotional rate of $595. The photo-shoot was scheduled to be completed November 17, 2013.

[redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (# [redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused her.

Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the

services we provide. We are sorry that [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.

Respectfully submitted,

Review: I paid my money for pictures and marketing and have yet to receive them or hear from anyone. Unable to reach a live person to handle this issue.Desired Settlement: Refund for services that were not completed

Review: I sign a contract for $[redacted] with this company for services that they would give my daughter [redacted].then I read on the internet many complaints dissatisfied customers for such services,according to its rules and cancel cancellation. often talk by phone with several representatives and they said, and they said to call back tomorrow and I'll make sure I got the money back,but it was always someone else who answers the phone and always the same story.now a day no buddy answers the phones.Desired Settlement: I just want my money back. #[redacted]

Review: On September 4th 2013 I went to the business with my two young kids [redacted] and [redacted] (10 & 7 years old). Not reviewing the company record I made a credit card deposit of $750.00 for both of the kids photo shoot and modeling advertisement. Big mistake. It was late in the evening the kids were tired and the sales person just knew what to say and do to make the deal. The next morning (according to the agreement) I researched the company and wrote a cancellation letter and send to them via certified mail returned receipt. They called me confirming the cancellation and told me that I should expect the refund check soon within 30 business days per agreement I signed. I send at least four emails to the customer service and called customer service at ###-###-#### on 10/30/13 three times (Tala, Kejcha, Silly if I have the right spelling). No one knew why the check wasn’t processed. They had no clue what was going on. I called again on 11/14/13 Mikiana told me that the check was put on hold. She didn’t know why. I called at least three times in January and February Tia was routing me to a voicemail and no one would call me back. No managers are available to talk at any time I called.

I am asking for help to get my money back. I don’t know what else to do. No one wants to tell me why the refund check has not been issued.

By agreement I should have the refund check within 30 days from the day they have received the cancellation letter 9/06/2013.

Thank you,

[redacted]Desired Settlement: I would like to get my money back with interest. The company is holding and investing my money without my concent.

Thank you! [redacted]

Business

Response:

The [redacted] family did attend a free evaluation meeting with

one of our Development Directors on September 4, 2013 at our [redacted]

location. During the meeting, [redacted]

was presented with the option to purchase a photo-shoot package for her sons. The packages discussed with clients contain

the use of a professional photographer, make-up artist, hair stylist, wardrobe

specialist and studio time. The packages

discussed are always optional. [redacted]

decided to purchase two 2 outfit, 48 image photo-shoot packages for her sons at

a promotional value of $1,550. The photo-shoot

was scheduled to be completed September 15, 2013.The [redacted] family decided to cancel and sent in a certified

letter within the allotted cancellation period.

100% of our clients who do correctly follow the refund policy will

receive a full refund as promised. We

have expedited a refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay

may have caused the [redacted] family. We have unfortunately encountered significant clerical errors

during recent employee turnover in our accounting department and are working in

good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for

our clients’ convenience, and they can speak with us about any further concerns

at any point that they wish. We are

available to answer any questions that they may have regarding InterFACE or the

services we provide. We are sorry the [redacted]

family decided not to move forward with our services at this time, but strongly

urge them to reach out to us if they decide to reconsider their cancellation in

the future.Respectfully submitted,Joseph A[redacted]Client

Services

Consumer

Response:

I accept business response provided that I receive the check

# [redacted] in the amount of $750.00

Thank you for your help!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

Refund / Exchange Issues - The company failed to honor their policy regarding refund, exchange or credit

Problem:

This is my second complaint my first complaint was closed when Revdex.com got a response saying they were sorry to me and will expedite a check with check number ([redacted]) I still have not received a check they will not let me speak to anyone now when you call the number it says you are number 16 in line with 36 minute goes all the way to one minute then starts adding minute after over two hours of waiting and my phone at five percent battery I was caller six with 56 minutes every number I call this is the result the one time before this started they said I could not talk to Annette G[redacted] that it was being settled through better Business and that I should get my check soon that was over a month ago and my contract was signed in February they had thirty days to get me a check it is months past 30 days and still not resolved

Review: Sales person represented a service that would be provided outside of what the contract stated. Then did not state or discuss the cancellation policy prior to scheduling an appointment for that service. The salesperson also did not state the cancellation or no show policy accurately so that we understood a) what service we were agreeing to pay for b) how to cancel that service obligation prior to scheduling c) had no understanding that the service date was inside the contract cancellation policy and therefore we had no contract means to cancel a service that was clearly not what we were led to believe we were paying for.

The parent company was sued for a similar issue and was forced to comply with basic contract policies in 2011 in which this salesperson failed to meet.Desired Settlement: We simply desire to end our contracted service prior to service execution and be granted a full refund in the most timely and expeditious manner possible.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on February 16, 2014 at our [redacted] location. During the meeting, [redacted]was presented with the option to purchase photo-shoot packages for her three children. [redacted] decided to purchase an Elite photo-shoot package for her children at a promotional value of $4,500. The package [redacted] chose contains the use of a make-up artist, hair stylist/wardrobe specialist, studio time and professional photographer with unlimited photos. The elite package purchased does provide personal and private use of our studio. All The packages discussed are always optional. It was the [redacted] decision to purchase the elite package. The photo-shoot was scheduled to be completed February 17, 2014. The cancellation policy is not only verbalized in the initial meeting, but is also outlined, highlighted, and bolded in the agreement. Our cancellation policy clearly states, any requestfor cancellation must be in writing and must be received or postmarked within three (3) days of the execution of the agreement. This request must be sent via certified mail return receipt requested. If the request complies with our cancellation policy, a refund will be provided within thirty (30) days in the form of a company check. Furthermore, InterFACE requires that each and every client initial next to the cancellation policy in order to ensure that they understand the procedure necessary for them to receive a refund. The service date is written in the agreement, agreed upon by, both, the Development Director and the clients. We have a very flexible schedule that is available for the clients. The scheduled time and date also requires initials to make sure clients fully understand when they are supposed to come in next. In this case, the service date and time was initialed by [redacted]. Despite everything, the [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. It does take thirty (30) days before the refund check is been sent out, according to the Professional Services Agreement. We advise the [redacted] family to bear with us while the refund process is in progress. Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We areavailable to answer any questions that she may have regarding InterFACE or the services we provide. We are sorry that the [redacted] family decided not to move forward with ourservices at this time, but strongly urge them to reach out to us if they decided to reconsider their cancellation in the future. Respectfully submitted,

Consumer

Response:

From: [redacted] <[redacted]>

Date: Mon, Mar 31, 2014 at 11:25 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

We received this email recently and have not been able to get back into the complaint due to you closing it… Our complaint is very much still open. How do we get it reopened so that we can continue to pursue resolution?

Review: I made a deposit of $50 for a photoshoot in May 2015. I sent a letter within three days to cancel the service and get my refund. I haven't gotten my refund in the mail yet. Everytime I call customer service, they said the check has been issued, but I have not received it in the mail yet and it has been longer than 30 days.Desired Settlement: I just want a check in my hand. I handled the cancellation policy correctly.

Review: My daughter, [redacted], was scouted by InterFACE in a local mall and the following day InterFACE called me to schedule an appointment in the [redacted], MD office. Both my daughter and myself attended this meeting, where we signed up for services from InterFACE via a signed contract and a payment of $600.00. Written in the contact cancellation policy, it states that there is a three day period, post the contract signature date, where the client has the ability to cancel the signed agreement. It also states that all cancellations must be submitted in the form of a certified letter and must be post marked or received within three days of the signature date. I met with InterFACE and signed the agreement on 7/7/14. I submitted my cancellation via a USPS certified letter on 7/10/14. I have sat on hold for over an hour every time that I have tried to get answers about my refunded money and have gotten nothing but promises that it will be arriving. My initial inquiry produced a date that the check was to be cut, 7/24/14. My second inquiry I was hung up on. The representative stated that the refund department is only open from 9am-5pm EST, however I called at 3:55pm and was on hold past 5:00pm before someone answered my call. My third call produced a statement, after they conducted research, where they stated that I was to receive my money by week end (Saturday 7/9/14). I have still not received any money and was on hold for 1.5 hours once again today (3:00pm-4:30pm). They of course answered the phone just to hang up on me once again by saying the refund department closed at 4pm today as opposed to 5pm. This is a joke and a scam!

If I do not receive my refund and do not hear from InterFACE by 8/14/14, I will be filing suit again them for my full refund of $600.00. They did not provide me any services and my cancellation request was submitted by the appropriate time frame set forth in their cancellation policy.Desired Settlement: If I do not receive my refund and do not hear from InterFACE by 8/14/14, I will be filing suit again them for my full refund of $600.00. They did not provide me any services and my cancellation request was submitted by the appropriate time frame set forth in their cancellation policy.