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Interface Network Reviews (354)

Review: Me and My Husband signed up our son [redacted] to be in the entertaining market, because everyone always told us that he has the looks of a [redacted] Baby. On December 19, 2013 we enlisted at Interface Talent with the promesed that he will get into the bossiness with only paying a fee of $595 dollars. The, next day we took the picture and on the 23 of Dec. we meet with the marketing agency , and they show us the picture and told us that we needed to pay extra $1400 if we wanted our son in the market. So, my husband and I agree that this may give our son an opportunity to be successful in life. On December the 24 I decided to cancel the service because that amount was not part of our buget and we could not afford it. So, by December 26 we mailed our cancellation letter and Interface received the letter, to which I have proved some signed it from UPS. Their policy is that if you cancelled within 3 day of the say of service that your check will be send with 30 bussiness days. It is Agoust 25 2014 and I have seen my refund check of $1400. I am very desperate as everytime I try to get in contact with a manager the employees just say that they have no manager for this company. They had made it impossible for me to get the money I worked so hard for my son. I believe that I am entitle to my money and they have no right on keeping my money. Please if you can help me.Desired Settlement: I want my $1400 to be refund to my creditcard or a checked payable to [redacted]

Consumer

Response:

[redacted], From the company today, told her this company is out of business, probably a scam. IC

Review: After pressured sales we signed up for a meeting with InterFace and was seen at 9:00pm on April 15, 2014. We signed up for a photo shoot, but on the way home decided this was not for us or our children. I abided by their refund rules in the contract and sent a certified letter the following morning cancelling our shoot. They told me I would be refunded my $2,990.00 in 30 days. (Contract also states 30 day refund) It has been almost 3 months and I still get the run around when I call about my refund. I have made several phone calls and even been hung up on when I call to ask about my refund. I am not sure where to turn to get my money back. Please help.

Kindest Regards,

[redacted]Desired Settlement: I just want my money back. Please.

Business

Response:

The [redacted] family did attend a free

evaluation meeting with one of our Development Directors on April 15, 2014 at

our [redacted] location. During the meeting, [redacted] was presented with the

option to purchase a photo-shoot package for her daughter. The packages

discussed with clients contain the use of a professional photographer, make-up

artist, hair stylist, wardrobe specialist and studio time. The packages

discussed are always optional. [redacted] decided to purchase a 4 outfit, 96

image photo-shoot packages for her daughter for $1,495. The photo-shoot was

scheduled to be completed April 19, 2014. The

[redacted] family decided to cancel and sent in a certified letter within the

allotted cancellation period. 100% of our clients who do correctly follow the

refund policy will receive a full refund as promised. We have expedited a

refund check (#[redacted]) for the full amount to be sent to [redacted]. We

apologize for any inconvenience the delay may have caused the [redacted]

family. We have, unfortunately, encountered significant clerical errors during

recent employee turnover in our accounting department and are working in good

faith to rectify them expeditiously. Our Client Services Department is open

seven days a week for our clients’ convenience, and they can speak with us

about any further concerns at any point that they wish. We are available to

answer any questions that they may have regarding InterFACE or the services we

provide. We are sorry the [redacted] family decided not to move forward with our

services at this time, but strongly urge them to reach out to us if they decide

to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I actually have twin daughters. The amount was for 2 children being a total of $2990.00 charged on my credit card on April 15,2014. I am happy to provide receipts of the correct amount. InterFace should have the carbon copies of our contract and our paid receipts.

Regards,

Business

Response:

This is in response to the reply submitted by [redacted].The refund check (#[redacted]) was expedited to be sent to [redacted] but she filed a charge-back with her financial institute which prompted us to void the check and get in touch with the financial institution to resolve the matter. After consulting with our accounting department, we were informed that the charge-back was indeed accepted on July14, 2014. We advise [redacted] to contact her financial institution with this information so they can assist her better. Delays tend to happen once a third party or a financial institution is involved. We apologize for any inconvenience it caused [redacted]. Our Client Services Department is open seven days a week for our clients' convenience and she can speak with us about any further concerns at any point that she wishes. We are sorry that [redacted] decided not to move forward with our services at this time. Respectfully submitted,Annette G[redacted]Client Services

Review: ON 11/20/2013 I [redacted] WENT ONLINE TO FIND AUDITIONS FOR UPCOMING MOVIE PART I FOUND INTERFACE MODELING I FILLED OUT THE ONLINE APPLICATIONAND THEY CALLED ME BACK .I ASKED IS THIS WHERE AUDITIONS BEING HELD FOR THE MOVIE THEY PERSON SAID YES, [redacted] YOUR DIRECTOR [redacted] WAITING ON YOU I WENT TO [redacted] MD SIGNED IN. SAT DOWN I WAS SEEN BY [redacted] SHE NICE AND WE AGREED TO A PHOTO SHOOT AT THE AMOUNT OF 1645.00 AND SHE ALSO NOTIFIED ME THAT I HAVE THREE DAYS TO CANCEL THAT ISALSO APLLIED IN THE CANCELLATION POLICY. I COMPLIED TO THE AGREEMENT AND WENT BACK TO INTERFACE WHERE THEY TREATED LIKE DIRT. AND ALL I WANTED TO DO WAS TALK TO [redacted] TO CLEAR SOME THINGS UP ...I HAD PRINTED SOME PAPERS OF CASES FROM YOUR WEBSITE ABOUT INTERFACE HAD OPEN .THEY DID NOT WANT TO TALK .. THEN A WEEK LATER INTERFACE CALLS . TRING TO GET ME STAY ,BUT NO CALL FROM [redacted] .AFTER TALKING TO [redacted] THE SPORTS CASTER ,HE TOLD ME TALENT AGENTS DO NOT HAVE CLIENTS PAY FOR PHOTO SHOOTSSCAMS ALL I WANT IS MY REFUND FOR 1645.00Desired Settlement: ALL I WANT IS MY REFUND

Business

Response:

**. [redacted] did attend a free evaluation meeting with one of our Development Directors on November 20, 2013 at our [redacted]

location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for himself. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot for himself for a

promotional rate of $1,645. The photo-shoot was scheduled to be completed December 8, 2013.

**. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused him.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the

services we provide. We are sorry that **. [redacted] decided not to move forward with our services at this time, but strongly urge him to reach out to us if he decides to reconsider his cancellation in the future.

Respectfully submitted,

Review: On 10 August, 2013 my wife and I entered into a formal contract with Interface to represent our daughter for the term of three years. The terms of the contract stated we could change (upgrade or downgrade) within three days of contract signature. On the evening of 12 August, 2013 we called interface to change the agreement down to a one year term as we learned we had the potential to move out of Maryland within the next year. We spoke with [redacted], a customer service representative, who worked with us to change the terms of the agreement and stated it would take 6 to 8 weeks to process our refund of $1,150.00. Here is a copy of the e-mail confirming our refund and that the terms of the contract had been reduced to one year:

"Dear [redacted]. XXXXXX,

It was a pleasure speaking with you today. As per our conversation we have confirmed that XXXXXXX InterFACE Pages Membership Agreement which was executed on August 10TH, 2013 is to reflect a ONE YEAR term for $800.00, therefore your refund is $1,150.00. Your Talent Profile can take up to six weeks before your membership will become active. All other terms outlined in the original agreement apply. Please confirm your agreement to this revision with a RETURN EMAIL stating "I Agree". Upon receiving your agreement, all terms of the original Membership Agreement will be reinstated. If you have any further questions or concerns please feel free to contact me. We look forward to continuing our relationship and wish you great success!

--

Client Services Representative

Tel: ###-###-####

Fax: [redacted]

Like Us On Facebook

http://www.facebook.com/InterFACENetwork

Email: [redacted]"

We responded with:

"[redacted],

I agree to the one year term at $800, with a refund of $1150.

Thank you for working with us.

XXXXX"

Today is 20 January, 2014, 23 weeks since the confirmation of our refund and 15 to 17 weeks late on our refund depending on if it was 6 or 8 weeks. I have called over 30 times (each time spending 15 to 45 minutes on the phone) to ask the status of the refund and each time it is an elaborate series of stories as to why it hasn't been done. To date I have received

- 10+ promises to expedite our refund

- 25+ promises to e-mail their accounting department (which cannot be reached by telephone)

- told the respective customer service reps manager was in a meeting 10+ times and could not be talked to

- 3+ promises from customer service reps managers to fix it as soon as possible

- told the check would arrive in the next 7-10 days 5+ times

Bottom line, this is ridiculous. We are entitled to a refund. We deserve our refund. We want our refund.Desired Settlement: Honor our refund and send it to us now.

Business

Response:

**. [redacted] did attend a free evaluation meeting with one of our Development Directors on August 9, 2013 at our [redacted]

location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for his daughter.

The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot for his daughter for $1,075. It was scheduled to be completed on August 11, 2013.

The [redacted] family did attend and complete the photo-shoot on the scheduled date. The full staff was hired and paid for their time and expertise in order to complete the photo-shoot. Our stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shoots. It is in ours as well as our clients’ best interest to provide only the very best of

service.

**. [redacted] then proceeded to meet with a Marketing Director on August 11, 2013 and decided to purchase a three year

marketing package for $1,950. As soon as **. [redacted] decided on moving forward with the marketing, InterFACE immediately began working on preparing his daughter’s photographs. This consists of sending out the photographs to be edited and professionally airbrushed to touch up any flaws. We then proceed to print the composite cards and headshots to be sent to industry professionals. When we use the term “industry professionals” we are referring to the talent management companies, casting directors and

booking agents we have built relationships with. Also, we prepare an online profile to be used to market his daughter, in addition to sending out promotional packages. However, **. [redacted] decided to downgrade his daughter’s marketing package to one year and spoke to a Client Services representative to be helped with that. After the changes were made, as per the conversation that took place between the representative and **. [redacted], he was due a refund for the balance of $ 1,150. We have expedited a refund check (#[redacted]) for the full amount to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide.

Respectfully submitted,

Review: I paid them a down payment($300) for a service. The very next day I changed my mind and decided I do not want to go continue with Interface and mailed my cancellation notice to them. I called the next week to make sure they received it which they did and they said they received it within the time allotted time for cancellation. I was told that my refund would take up to 30 days for me to receive(which was also stated in the contract I signed). After the 30 days I called to see why I have not received my refund and they informed me that I should receive it within a week. After a week went by I still have not received my refund and called again and was then told that they have switched merchants and should receive my refund in 7-10 business days which I did not. I have called at least 20 times since then and have been left on hold, hung up on, and when I did get through I kept getting the same answer they switched merchants and sorry for the delay. They never let you speak to a manager they are always in a meeting and they say they will send a email to them so they can contact me back which still has not happened and it has been 5 months.Desired Settlement: I want my $300 back.

Review: Bad customer service from the beginning even before paying $975 for a 2 outfit 48 head shot. Saturday 7/19/14 when I arrived at Interface Talents where two receptionist didn't had a clue that I was there for appointment then waited minutes later to ask me fill out an application. Finally after the long wait I met with an agent and sign contract for photo shoot of membership. After leaving the place while on metro its when I look at the contract to see some conflicting information and policy about their membership. I also seen that it was more additional fees that lead to my decision to withdraw from membership. On 7/20/14 photo shoot day when I rushed to get to the shoot and got in a bike accident before arriving because also I schedule to work part time on the same day. It felt like I was pressured into this shoot even though I explain through a call that I had an accident. On that same day I was thinking of how to cancel but I didn't had a chance to read contract again when I was part time working. Next day I was too busy to figure out how to cancel because another job 8 hours and long bicycle commute home. Finally on Tuesday days after deal only third day left, I sent a letter for cancellation through fax only because it was no consistent contact through email, correct fax number and the fear of mailing the letter that might get lost or false impression of non received. After sending letter I've made several calls to notify of cancellation but that ompany never accepted them at all. But the same kind of numerous calls made to me stops after the deal and taking my payment for photos. 30 days later was no refund even though I sent that company an letter.Desired Settlement: Even though I've made an attempt to comply with their policy of cancellation, I also want an answer from Interface Talents about why they refuse to respond to my letter and calls. I want to know why there was no response and no notifications of cancellation such as a letter or emails of so called non compliance of my letter for refund.

Review: I went to the [redacted] location of Inter Face on January 30th 2014 out of curiosity. Once I got there after booking an appointment Ms Brittany T[redacted] who represented the company told me about how it works and then said if I wanted their service I would have to pay twelve hundred dollars. I told her I was there just out of curiosity and to see if they would want to work with a talent like me. I told her I was not told when I was taking the appointment that I would be expected to pay any money and that I was neither ready nor willing to pay such amount of money. I explained to her that I had just moved to the USA, so was still working on getting myself stable. I then told her even if I wanted to pay that amount then, it would not be possible as my bank debit card was not working for some reason. I had tried to use my card earlier that day but for some reason it did not work. Then Ms T[redacted] said give it to me let me see, knowing my card was not working and thinking she would try to find out what is wrong with my debit card I gave her my. Bank card. She walked out of her office with my card and came back some minutes after with receipts. She had swapped money off my card. I asked her why she had to swappe money off my card without my concern, I told her I didn't give her the permission to swapp the money off my card. She then said, with everything I had told her she had decided to do it for me at eight hundred and twenty five dollars($825). At that moment I did not figure out how the money could be reversed on my card. Ishe braught out the contract I asked if there is a refund procedure and how much time it takes, she said not much time. I now went through the contract on the refund section. I realized that all I had to do according to the contract was to send then a cancellation letter via certified mail within Three days after signing the contract, and they then had thirty days to refund the money. So I went ahead and signed the receipts and the contract. Then I had no idea I had gotten myself in deep trouble. The next day sent the typed cancellation letter to Inter Face to cancel the contract I had signed the previous day since I was not first of all willing to sign any contract at that point worst still pay any money. One day after I received the receipt of the certified mail which confirmed that this company had received my cancellation letter. According to the contract, I waited thirty days, but heard nothing from Inter Face concerning my refund. Then I started calling to find out why my money was nit being paid back, they asked me to wait, that my check was being proceesed by their accounting department. I continued waiting, by then, thirty days had passed, they were already falling to respect the terms of the contract. The more time passed the more I started calling frequently. I would call at least five times per week. I always had the same response, they always asked me to keep waiting. Then they started keeping me waiting on the phone longer and longer. I would wait for at least thirty five minutes. Then they would pick up and say I am at the wrong department. I did not know I could contact my bank as soon as I cancelled the transaction. I was new to the country and dis not know how the system works. I however contacted my bank after three months. A representative from my Bank and I called this company, after waiting forever we got someone on the line. I explained my concern to the person and he said he would get their Vice President give me a call half an hour latter but I received just no call. My bank then gave me a temporary refund of the same amount of money $825.00. After a month, my bank contacted me and said my claim was dismissed because I notified the Bank late, and that according to the bank's policies I had to notify them within sixty days of the transaction. So, the bank reversed the money from my account. The bank took back the temporary refund they had transfered in to my account. Sat this moment my account is overdrawn. Each time I call Inter face it is the same thing, they keep me waiting on the line for up to an hour and someone would pick up and say I am at the wrong department. I would have to call about six to seven times, waiting on hold for hours, to get to someone who would tell me" just come and do the photo shoot or file a complaint" it is very traumatizing, frustrating and depressing. When I think that they have just opened an Agency here in DC it keeps me very worried foe the money of the poor working class they extort. At this moment I still have all the documents for this transaction. The contract it self, the receipt of the certified mail, the cancellation letter,the business card of Ms Brittany T[redacted] Interface Representative who lured me in to signing this vicious contract and the receipts after she swapped my card this contract was cancelled in January, they had thirty days after then to refund my money, we are in August, still do not have my money.Desired Settlement: I desperately want my $825.00 back and if possible with interest for all the depression, frustration and trauma caused. Today I have no dime, have to beg from everyone I can to live until I get my next paycheck.

if possible this company has to be shut down because it is evident that they intend to scam people, the poor working class. They do not only extirt money bur they do extort huge amounts of money from poor people. Our society is heavily endangered with such companies in our midst.

Business

Response:

This is in response to the complaint submitted by [redacted] did attend a free evaluation meeting with one of our Development Directors on January 30, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for herself. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot for herself at a promotional value of $825. The photo-shoot was scheduled to be completed February 2, 2014.[redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We apologize for any inconvenience the delay may have caused her and we are working diligently to rectify the situation. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.Respectfully submitted,Annette G[redacted]Client Services

Review: I was at the [redacted] Mall on March 31, 2014 where I was approached to sign up for modeling services for my 3 month old baby. It was communicated to me that it was a free consultation. I ignored them for nearly a week. After so many daily hounding phone calls, from representatives ensuring me that it would be no fees down and it was a free consult, I finally decided to go to the Interface Network office in [redacted], Maryland on Saturday, April 5, 2014. First off, the office was blasting loud reggae and rap music to the point where you could barely hear what the receptionist was saying. I found that a little odd for an office environment. Once we signed in, we filled out paperwork asking about our interest in modeling, acting etc. Then a representative from a company called [redacted] took us into a back office to get us information about that company and to sign up. We were told that it was 30 days no obligation and then $19.99 after that I signed up and have since cancelled.

We go back to the main waiting area for a few more minutes and then comes [redacted] or "Development Director". I use Development Director losely because you can never get the person on the phone and its evident that everyone working at this company is a disposable employee. We go into a room where there is a random man sitting in a corner taking notes we are never introduced to him just told that he is taking notes. (That again was really strange). Anyhow [redacted] proceeds to start talking to my 3 year old making her quote lines from silly kids shows, saying stuff in a sassy way, and making her dance like a ballerina or dance and shake it. Looking back it really made me feel sick. She proceeds to take out a portfolio of kids photos and sell to us a dream that my daughter could be in toy advertisements, kids clothing ads and even tv shows like [redacted] etc. She claimed that Interface ability is to market and find opportunities for emerging talent. It sounded good but I was waiting for the catch. We talked for about 45 minutes until finally she hands us a sheet saying these are the prices for a photoshoot I was astounded but discussed it with my husband who was equally perplexed. We asked a multitute of questions and she assured us it would be photos that would be marketed to different agencies and made it seem as if they would actively be taking a role in finding my daughter print or modeling work. I felt so uncomfortable but felt I would do this for my daughter. I choose a package for 48 photos and headshots at the price of $1,175. [redacted] immediately started pressuring me to go up to the next level and to get a photo shoot for my son. I quickly declined and started sweating bullets. But thought again this shoot would be pictures and marketing to agencies and others in the entertainment field. I paid first and then was presented with a contract where I was told to quickly initial here and here. Both me and my husband were so embarrassed and I immediately felt uneasy. I did though see something about a 3 day refund. Once we got into the car I felt low. I looked into the building where I can see [redacted] working and just saw that all of the offices were the same, generic, and interchangeable. No reputable office no matter where you go unless its a call center has that. Most offices, of you go somewhere have personalized touches etc.

Anyhow, that night I went online and saw a multitute of litigation and lawsuits against Interface and its sister companies in New Jersey, Connecticut and Florida for defrauding customers and "clients". I immediately pulled out my contract and saw that they had a clause for a cancellation in writing, within 3 days of the execution of the contract and must be sent via certified mail with a return receipt postmarked or received within 3 days. On April 7th, 2014, the first available business day to send out post office correspondence, I did just that sent a certified return receipt letter demanding a refund and I called up their call center on April 7, 2014 to cancel the photoshoot which would have been the next Sunday, April 13, 2014. The person who answered [redacted] in the New Jersey office was extremely rude over the phone and treated me with little respect. She said if I sent in the letter at least postmarked by within 3 days via certified return receipt mail, then I would be refunded. Today, April 8th, 2014, I called the office, I had tracking on my letter and they confirmed that it was received and would be reviewed for processing. I followed the cancellation policy to a tee and my letter was postmarked and received via certified return receipt mail within 3 days. So there are no excuses for not refunding my money promptly.

I want everyone to stay away from this scam of a company. I followed everything there is to do to get my money back. I wanted to file a complaint with the Revdex.com to ensure that other families, parents and customers don't get defrauded by this place again. After seeing all the litigation, and multitute of problems with this company and its subsidaries it is really scary. I just want my money back. This place is shady.Desired Settlement: Would like a refund of $1,175 credited back to my card promptly or a cashiers check sent back.

Business

Response:

This is in response to the complaint submitted by [redacted]. The [redacted] family did attend a free evaluation meeting with one of our Development Directors on April 5, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot packages for her daughter for $1,175. The photo-shoot was scheduled to be completed April 13, 2014. Our cancellation policy states, any request for cancellation must be in writing and must be received or postmarked within three (3) days of the execution of the agreement. Request for a refund must be sent via certified mail return receipt requested. If the request complies with our cancellation policy, a refund will be provided within thirty (30) days in the form of a company check. Furthermore, InterFACE requires that each and every client initial next to the cancellation policy in order to ensure that they understand the procedure necessary for them to receive a refund. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. It does take thirty (30) days before the refund check is sent out, according to the Professional Services Agreement but [redacted] filed a chargeback with her financial institution. InterFACE now has to go through the refund process with that company directly. If [redacted] has any questions regarding the status of her refund she would have to contact her financial institution. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future. Respectfully submitted,

Review: My daughter was solicited by Interface Talent from [redacted], MD. We were led to believe that she was selected & would be interviewing for a particular position, photo shoot, job... When we arrived this was not the case. We saw many others in a sparsely furnished suite. During the "interview" we were met with high pressure & lots of compliments to my daughter until I had reservations about my ability to follow through with her being a minor. I still wanted to believe that this was not a scam & "signed up" with the option to cancel within three days. Once home, with clear heads we realized that I could not keep my part of the agreement since my husband was waiting for a kidney transplant. I am not able to accompany my daughter as required. My daughter called later to cancel. The office still called me to confirm a time for the photoshoot. I reiterated that we had to cancel & that I would be sending the certified letter. There was lots of offers & guilt giving. After the 30 days waiting for the refund, I called & they stated they never received my cancellation. I sent the letter to the Maryland address, all communication is now through New Jersey. I cant to talk to anyone in Maryland to confirm receipt. I believe the office does not exist. They refuse to refund my money, yet I can not reach anyone in Maryland to talk with or reschedule (if I wanted) an appointment in Maryland. My agreement was for Maryland. Research on the internet shows this is a scam... many have been lied to solicited, misrepresented, etc. The place of business has been shut down in several states but continues to reopen in new states & under new names. They say I can't prove I cancelled, yet they acknowledge I did. I never got anything more from them until I made the complaint about not getting my refund-now I get useless emails. My daughter lost the mail receipt, but I still cannot maintain the agreement due to health issues & they arent available to call to schedule.Desired Settlement: I would like a refund.1)I cancelled within three days a)Interface acknowledges cancellation. b)Interface never followed through with any services until I made the complaint about not getting a refund-they knew I cancelled. c)The Interface Office in Maryland where I signed the agreement is not available.2)I am not able to fulfill my end of the agreement to accompany my daughter due to unseen health issues so it is null and void.3)As seen on the internet, Interface is a scam.

Business

Response:

This is in response to the complaint submitted by [redacted] did attend a free evaluation meeting with one of our Development Directors on August 7, 2013 at our [redacted] location.

During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter.

The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 5 outfit, 150 image photo-shoot for herself for a promotional rate of $1,495. It was scheduled to be completed on August 11, 2013.

No one made [redacted] agree to any of the services that we offer. Not only could [redacted] have left our offices with the decision not to move forward with our services, but she also had three full days to decide to cancel the services outlined in the agreement if she so desired. The cancellation policy is not only verbalized in the initial meeting, but is also outlined, highlighted, and bolded in the agreement. Our cancellation policy clearly states, any request for cancellation must be in writing and must be received or postmarked within three (3) days of the execution of the agreement. This request must be sent via certified mail return receipt requested. If the request complies with our cancellation policy, a refund will be provided within thirty (30) days in the form of a company check. Furthermore, InterFACE

requires that each and every client initial next to the cancellation policy in order to ensure that they understand the procedure necessary for them to receive a refund.

InterFACE requests that our clients send their cancellation letters via certified mail in order to ensure that both the client and our company are protected by the postal service. Since we have not received the cancellation letter within the allotted cancellation period, no refund is due. We do not know why [redacted] believes that the [redacted] office does not exist or cannot be reached directly. She can contact the location any time that she may like; however, the Client Services Department located in the [redacted] office handles all client issues, which is why her call was directed there.

We are sorry that [redacted] has decided that she does not wish to move forward with our services at this time. We have tried to reach [redacted] to discuss the matter further and clarify any misconceptions that she may have of InterFACE, the services we offer, or our policies but were not able to contact her directly. [redacted] is strongly urged to reach out to our Client Services department at ###-###-####

to discuss the different options we can provide her with; however, since we have not received cancellation confirmation in accordance with our policy, no refund is due.

Respectfully submitted,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because the information that [redacted] provided in his response is not fact.

Review: InterFace contacted me regarding representing my daughter on the entertainment and talent industry. On October 12, 2013, we were interviewed. [redacted], the agent ensured pursuant of contractual terms within 3 business days that I would receive a full refund if I decide to cancel term agreements. After reviewing the agency's offers. I decided that it was not a "best fit", therefore canceling the agreement within said time. Contract language reads that all refunds will be returned "within" 30 business days of said agreement. After following up with the company on 5 different occasions, no one can ensure my full refund in the amount of $595. The last representative shared that the company had experienced hardship and had to switch banks. I still could not get a clear answer ensuring my refund. I find this act fraudulent and dishonorable. I would like this egregious act to be addressed in order to avoid further theft to members of society. InterFace should be on an alert list for false advertisement!Desired Settlement: Within 3 business days..... And a letter of apology!

Business

Response:

This is in response to the complaint submitted by [redacted]

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on October 12, 2013 at our [redacted]

location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for her daughter for a promotional rate of $595. The photo-shoot was scheduled to be completed October 18, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do

correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the

services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly

urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Review: First of all I feel this company is very fraudulent. Interface contacts young people at the mall and promise them fame and gives them an appointment to take a photo shoot and purchase pictures from 900.00 to over 5000.00. I placed a 100.00 dollar deposit for my daughter clarifying the refund and cancellation process before I left. After looking them up on the Internet and getting many negative reviews I went forward with the refund process. I cancelled it exactly like I was told which was by certified mail. I then went there to cancel in person because you can't reach them by phone. I was assured by their human resource department that I would receive my refund by mail in 30 days. This was May 31, 2014. Someone called me from their NJ office to confirm my address and when I returned their call, all I received was another sales pitch trying to convince me that my daughter was considered for an acting role and they can work with me for payments to buy her pictures. I told them I was only interested in my refund and was assured that it would be processed. I still have not received my refund which means they have breached their contract. I have been trying to reach them by phone and it is set up that you hold for over 30 minutes and once you become the first caller in line to have your call answered you are immediately disconnected. I am so glad that I did not fall prey to this company and give them more money. I think this type of business should not be in business and their main business is to dupe families out of money. Please help to get my refund expedited so that money can assist my daughter in her college studies and not be in the hands of Interface.Desired Settlement: I would like a refund with a cashiers check immediately. I do not trust Interface.

Review: This company has scammed me as well as many others. They misrepresented their company, and failed to deliver services I paid for.Desired Settlement: I want my money back.

Review: We were approached by a person at the [redacted] Mall claiming to be a talent representative, and asked if we would be interested in pursuing modeling for our 2 year old daughter. We were curious, so we decided to see where it went. A time was agreed upon by my wife and the representative to meet with their "Director" to evaluate whether or not there was the possibility that our daughter could have some success doing print advertisements, etc. The first time we knew what the name of the company was, was when we arrived in their parking lot. At no time when we were approached or scheduled the appointment were we told the name of the company was interFace. Had we known, we would have done a simple [redacted] search like we often do. This initial misrepresentation of who they actually are probably works well to lure parents and small children into their scam, so that there is no time to discover who they really are. Prior to arriving, they give the impression that the red carpet will be waiting for you at your car door and that the director will be anxiously waiting for you, but the reality is much different. Once you get to their location on [redacted] Rd, it resembles more of a wall-to-wall concrete day care staffed by past their prime B-movie adult film actresses. But, we were willing to look past that to see what they had to say. After waiting in the concrete waiting room for about two hours, we finally were escorted into a non-descript office, where the "Director" talked to us and reviewed the photos we were asked to bring. After gushing all over my daughter and telling her how cute she was, she rolled right into talking about signing her to a contract, at which time she would get a photo shoot and cards that could be sent out to people looking for children for various modeling-type jobs. After seeing the cost of the various photo shoot options, they lowered the price of a ~$850 2 outfit 48 photo shoot to $600. We went ahead and signed a contract and before the ink was dry, they had my [redacted] blazing a trail through their credit card reader. The next day my wife began to do some research on interFace, and this was when she discovered the plethora of websites detailing their practices of scamming parents and young children, including a news report from a local Washington DC news station. We called the Customer Service number they provided in order to begin the process of canceling the contract. After over an hour of dialing the phone number on our two cell phones and our house phone, and being hung up on multiple times, I finally was able to reach one of their barely literate "Customer Service" Representatives. I explained several times to this person where we went, when we went, and that we were requesting a refund of the $600 they charged us. After about 15 minutes of stumbling through their computer system, they were finally able to locate my daughters information. When asked why we wished to cancel, I explained to her that the multiple pages of complaints, stories of them scamming people, and multiple lawsuits against them in several states, swayed us to cut all ties to them, get our money back and go our separate ways. The Representative proceeded to tell me that I should not believe everything I read on the internet and that all those claims are false and only filed by people whose children didn't have what it took to make it. After coming back several times explaining that the information is overwhelming and we are apprehensive about continuing to do business with them, she began to raise her voice with me and gradually began to scream at me that I was a fool for beliving what I read. About 2-3 minutes after the conversation ended, my wife recieved a phone call from the same person I had just hung up the phone with. She continued to yell at my wife and told her that I "better be careful, because our conversation was recorded." Threatening me isn't the best way to get my business.Desired Settlement: Full Refund for the $600 they charged us.

Business

Response:

This is in response to the complaint submitted by **. [redacted].The [redacted] family did attend a free evaluation meeting with one

of our Development Directors on April 28, 2014 at our Gaithersburg

location. During the meeting, **.

[redacted] was presented with the option to purchase photo-shoot packages for his

daughter. The packages discussed with clients

contain the use of a professional photographer, make-up artist, hair stylist,

wardrobe specialist and studio time. The packages discussed are always

optional. **. [redacted] decided to purchase a 2

outfit, 48 image photo-shoot package for his daughter at a promotional value of

$600. The photo-shoot was scheduled to be completed May 4, 2014.We

have fully acknowledged **. [redacted]’s complaint and want to stress to him that

we do take these complaints seriously.

We want to assure **. [redacted] that InterFACE strives to provide our

clients with exceptional customer service and like to assist our customers with

respect. We appreciate **. [redacted] for sharing this information as we will be conducting

an investigation and appropriate associate will be reprimanded. According

to the Professional Service Agreement, that **. [redacted] signed and initialed,

in order to obtain a refund a cancellation letter must have been received or

postmarked via certified mail return receipt requested only within the first

three (3) days of the execution of the contract. The refund policy is also verbally noted and

circled and highlighted on the contract.

This was also initialed by **. [redacted] in part 2, section C of the

agreement. The letter that we received

on May 5, 2014 from **. [redacted] was postmarked on May 2, 2014. In order for him to have received a full

refund of the amount paid, the letter had to be certified and postmarked by May

1, 2014 at the latest. Since **. [redacted]

did not follow the cancellation policy, no refund is due.Our

Client Services Department is open seven days a week for our clients’

convenience, and she can speak with us about any further concerns at any point

that she wishes. We are available to

answer any questions that he may have regarding InterFACE or the services we

provide. A Client Services

representative did try to reach **. [redacted] on May 13, 2014 but was

unsuccessful. We strongly urge the [redacted] family to reach out to us so we can

discuss and provide **. [redacted] with alternative options.Respectfully submitted,

Review: I went to this agency not knowing that they would not do anything for my son far as marketing and would take over 1900 hundred dollars for some pictures I could have done

myself this company is a scam and I have been trying to get money back for two months and all I have been getting is the run around. I have call on several occasions I keep

getting put on hold and when I did speak to some one and ask her full name she just gave me [redacted] and told me she could not give me her last name when I ask her.

Business

Response:

The [redacted]

family did attend a free evaluation meeting with one of our Development

Directors on January 9, 2014 at our [redacted] location. During the meeting,

[redacted] was presented with the option to purchase a photo-shoot package

for her son. The packages discussed with clients contain the use of a

professional photographer, make-up artist/ hair stylist/ wardrobe specialist

and studio time. The packages discussed are always optional. [redacted]

decided to purchase a 3 outfit, 48 image photo-shoot package at a promotional

value of $895. The photo-shoot was scheduled to be completed on March 9, 2014.The [redacted]

family did attend and complete the photo-shoot. The full staff was hired and

paid for their time and expertise in order to complete the photo-shoot. Our

stylists are world class creative professionals who are experienced in working

with models and preparing them for photo-shoots. It is in ours as well as our

clients’ best interest to provide only the very best of service. They then

proceeded to meet with a Marketing Director on March 16, 2014, and decided to

purchase a two year marketing membership for $1,000. As soon as [redacted]

decided on moving forward with the marketing, InterFACE immediately began

working on preparing his photographs. This consists of sending out the

photographs to be edited and professionally airbrushed to touch up any flaws.

We then proceed to print the composite cards and headshots to be sent to

industry professionals. When we use the term “industry professionals” we are

referring to the talent management companies, casting directors and talent

agents we have built relationships with.InterFACE does

not and cannot promise any level of success in this industry. This is because

we do not dictate which of our clients the industry professionals we are

promoting them to decide to represent or partner with. We do not provide or

promise jobs. We simply provide a service to our clients through which they

will be visible to the more than 250 industry professionals searching for

talent. InterFACE feels that as long as the client has realistic goals and

expectations, they can be successful through our marketing efforts. In fact,

more than 80% of our clients receive at least one industry professional

request, which is an extremely high success rate in such a competitive

industry. However, no guarantee was made by any member of the InterFACE staff that

s/he would be selected to be a model or spokesman for any company. It is

further ensured that each and every client understand this since it is

reiterated verbally in the evaluation meeting and also outlined in the

Professional Services Agreement that [redacted] signed.[redacted] in her complaint claims that her son has not received any calls for

opportunities yet. We want to make it clear to [redacted].

[redacted] that **. [redacted]’ profile was activated on April 7, 2014 which is when a username and

password was given to **. [redacted] to access the profile as well. The profile

has only been activated for mere thirty (30) days as of now, while we have a

little less than two years left to market and promote [redacted]’ son. We believe that is more than enough time for us to

promote [redacted]’ son and avail opportunities for him as long as they have

realistic goals and expectations. In the time that **. [redacted] has been marketed, he’s

been marketed to numerous industry professionals. This has resulted in 5 submissions

(requests for his composite card from an agency or talent company). Although

there was no promise of success, there is activity on his account. A sample of

the activity on **. [redacted]’ account can be provided that will clearly

show that we have actively marketed him. We still have

sufficient amount of time left to market **. [redacted] and

will continue to do so. We do not understand

why [redacted] is asking for a refund for the services

provided. We provided her son with the

same marketing efforts that have led to success for many, many other

clients. We understand it may be

disappointing when certain levels of success are not achieved, or not achieved

as expeditiously as he/she may have hoped; however, every service contracted

was rendered and every promise made, fulfilled. We strongly urge [redacted] to contact our Client Services department, which is open seven days a week for

our clients’ convenience, so that we may be able to clarify any misconceptions

that she has of InterFACE or the services that we provide. Client Services’ hours of operation are

Monday through Friday 9 a.m. to 8 p.m. and on weekends from 9 a.m. to 5 p.m.

Since services were rendered for the photo-shoot and marketing membership, and

finances were expended on behalf the [redacted]

family, no

refund is due.Respectfully

submitted,.

Review: I signed up my daughter, [redacted], for a modeling package with this company and signed a contract on September 29th, 2013 and gave a $100 deposit via debit card. I almost immediately decided to cancel the contract based on the poor reviews online. I contacted their office that same day and was intructed to submit a written request to cancel in order to receive reimbursement. They immediately took my verbal request to cancel services. I mailed the letter stating I wanted to cancel the contract on September 30th, 2013. Their contract clearly states I have three business days to cancel from the day I sign the contract and all fees will be reimbursed.

I have been calling every since then but they keep telling me they cannot recah their accounting department, that they are late, etc and many more lame excuses. They still have not refunded me my money, they are rude over the phone and they state their accounting department is located in New Jersey. They won't let me speak to a manager. I want my money back!!!Desired Settlement: I want my money refunded as soon as possible. These people are deceiving and out there to get people into contract so they can pay but they won't deliver furthermore won't hold the**elves accountable for their own contracts which clearly states they will refund the money within 30 days from cancellation date

Business

Response:

This is in response to the complaint submitted by **. [redacted].

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on September 29, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her

daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot for her daughter for $775. The photo-shoot was scheduled to be completed October 20, 2013.

**. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount of $100 to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the

services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted

Review: We were due a refund for services not rendered. The company's policy states you should have your refund within 30 days. It should have been in my mailbox on Jul 2. I have called six times as of this afternoon. I get a different excuse every time I call. On the 22 they said it should have been in my mailbox today. Today (8/5) I call and they tell me it hasn't even been sent yet. They told me I could call back on a week and see if they can give me more info. This money should have been back in my bank account over a month ago.Desired Settlement: I think if they are to going to abide by their own contract agreement it should be left out of their contract. I also want myself as well as the others waiting this long on a refund to receive their refund ASAP.

Review: Was pressured into signing a contract for modeling for my daughter. I wanted to wait and think but the swift talking of sales person pressured me into paying the entire amount due as a deposit and when I tried to cancel or rescind as stated in contract, there has been no response.Desired Settlement: I would like entire refund of the deposit paid in the amount of $1075.00, thank you.

Review: My son ([redacted] was contacted by Interface for marketing his modeling career. We met with Interface representatives on 6/1/2014 in the [redacted], MD location. At this time, we paid $1600.00 for Interface's photo shoot package. We then scheduled to return on 6/7/2014 for his photo shoot. On June 7, 2014, we arrived at the [redacted] site and had a photo shoot. After the photo shoot we met with a representative of the Marketing Team. During this meeting we paid and additional $45.00 for copy right fees to the photos and $1500.00 for 3 years of Marketing representation. Since June 7th, I have heard nothing!!! My son's account is entitled to receive an "activity report" at any time that details the marking being done on his profile. I have submitted multiple "Activity Report" requests, received a return email that states "your request has been received" and have yet to receive an activity report. We are going on three months and have heard nothing. We have tried multiple times to call the listed numbers for updates. Last week, we received a "we are no longer taking new clients; if you are existing please email your request." We have emailed our requests, along with calling additional numbers we found for various offices. This week, all the numbers are no longer ringing. I plan to take the trip to [redacted] to the office. The personal website for Marketing (that we paid $1500.00 for) is no longer active. This is absolutely wrong!! We have invested $3,145.00 as of June 7, 2014 for a three year commitment; why are we less than three months into the services we paid for and have no contact, no results, and no way to contact the organization. If this company is/did go out of business, that does not occur in less than three months; they would have known prior to taking our money. I need assistance!!! We paid for a service and we are not receiving this service. What can I do? My next step is to seek advise from the JAG office. This is unethical and needs to be addrressed.Desired Settlement: I want a refund! This contract is null and void! They have not supplied the services in this agreement, therefore, we want our money back!!!!

The two compaby representatives we met with are Danielle L[redacted] and Karen R[redacted]

Review: This so call interface a talent marketing company miss represent their services by making people or in this case children by not explaining how their services specifically work and all the hidden charges and total cost of the services they provide to get you to pay what they call the first step of the process and like any other fraudulent company they said you ! You sign the contract ! But they do not show you or explain in detail all the money that you will have to pay, to my opinion they are one of those companies that are built to take peoples money in a legal but dishonest and unethical way and what is worse that they got my daughter dreams crush but not having the money for the so call next step as they called .Desired Settlement: Finish what they started of full refund

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on February 4, 2014 at our [redacted] office. **. [redacted] was presented with the option to purchase a photo-shoot for his daughter. **. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot for his daughter at a promotional value of $700. It was scheduled to be completed February 9, 2014. At no point during the meeting did our staff inform **. [redacted] that the original fee would cover all of the services our company provides. The agreement signed by **. [redacted] clearly states that there will be additional fees for services and products other thanthe photo-shoot. The section in the agreement that states this is highlighted and requires the initials of the client in order to ensure that each individual client understands the prospect of future fees. The fact that there are additional fees is always reiterated verbally as well. Please refer to page 2, section 2(E) of the Agreement enclosed herewith, which provides in relevant part as follows:Additional Fees: YOU UNDERSTAND THAT WE HAVE NO OBLIGATION UNDER THIS AGREEMENT TO PROVIDE YOU WITH COMPOSITE CARDS, PRINTS, OTHER PROMOTIONAL MATERIALS OR ONLINE MARKETING SERVICES UNDER THIS AGREEMENT. However, promotional materials such as headshots and composite cards are available for purchase for an additional fee. The prices for head shots and composite cards range from $1.75 to $4.50 each. You will have the opportunity to purchase these promotional materials after the Photo Shoot Products are available. There is also an option to purchase online promotional materials by executing a membership agreement with an affiliate of InterFACE, InterFACEpages.com. Such online services are provided pursuant to additional fees commensurate with the level of duration of your membership and the breadth of services you select in the InterFACEpages.com Membership Agreement. Those fees range from $12.50-$30 per week.The [redacted] family did attend and complete the photo-shoot. The full staff was hired and paid for their time and expertise in order to complete the photo-shoot. Our stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shoots. It is in ours as well as our clients’ best interest to provide only the very best of service.The [redacted] family was scheduled to attend a meeting with one of our Marketing Directors on February 11, 2014 but was not able to make that meeting. [redacted] then contacted Client Services Department to reschedule meeting with the Marketing Director. The [redacted] family then proceeded to meet with a Marketing Director on March 28, 2014; however, they did not sign up for marketing membership. We would want to further **. [redacted]’s daughter’s career and make sure to provide her with as many industry related opportunities as possible, even though InterFACE does not and cannot promise any level of success in this industry. This is because we do not dictate which of our clients the industry professionals we are promoting them to decide to represent or partner with. We simply provide a service to our clients through which they will be visible to the more than 200+ industry professionals searching for talent. We encourage **. [redacted] to contact the Client Services Department to discuss other options that are available for the [redacted] family. We can provide him with different options so we can market his daughter to the fullest and aggressively to achieve success.We do not understand why **. [redacted] is asking for a refund for the services provided. The [redacted] family came in and finished the photo-shoot; hence, every service contracted was rendered and every promise made, fulfilled. The [redacted] family is not due a refund. We strongly urge **. [redacted] to contact our Client Services department at ###-###-#### to discuss any other concerns he may have regarding InterFACE and the services we provide. Client Services hours of operations are Monday through Friday 9 a.m. to 8 p.m. and on weekends from 9 a.m. to 5 p.m. Respectfully submitted,

Review: I met with a Director who explained the services Interface provided. I agreed to pay $1100 to receive a photo shoot and representation for my daughter. We went through 3 pages of a contract and I signed and initialed. After seeing a news report on Channel 7 regarding Interface's bad business practices, I went back to my contract and saw that there was a 4th page of the contract that the Director neglected to show me. This page states disclaimers which included not providing representation of any kind, meaning that they would not assist her in working with companies to get her modeling work. In other words, I would pay $1100 for photos, make-up and hair-styling, which is way overpriced and I would never have agreed to pay. All of this was revealed to me the night before the photo shoot and it appears that I have little or no recourse.Desired Settlement: I would like a full refund.

Business

Response:

**. [redacted] did attend a free evaluation meeting with one of our Development Directors on February 9, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 4 outfit, 48 image photo-shoot for her daughter at a promotional value of $1,100. It was scheduled to be completed on February 15, 2014. Out of courtesy to **. [redacted] the photo-shoot was rescheduled to February 22, 2014.

The [redacted] family did attend and complete the photo-shoot. The full staff was hired and paid for their time and expertise in order to complete the photo-shoot. Our stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shoots. It is in ours as well as our clients’ best interest to provide only the very best of service.

**. [redacted] then proceeded to meet with a Marketing Director on March 1, 2014, and decided to purchase a two year

marketing membership at a promotional value of $500. As soon as **. [redacted] decided on moving forward with the marketing, InterFACE immediately began working on preparing her daughter’s photographs. This consists of sending out the photographs to be edited and professionally airbrushed to touch up any flaws. We then proceed to print the composite cards and headshots to be sent to industry professionals.

When we use the term “industry professionals” we are referring to the talent management companies, casting directors and talent agents we have built relationships with.

The estimated preparation time for the composite cards and the website to be ready is 4-6 weeks. Once the composite cards are ready, **. [redacted] will be advised through a confirmation e-mail. So, we suggest **. [redacted] keep a look-out for the e-mail. If, for some reason, she does not receive the e-mail, we encourage her to contact the Client Services and they will be able to assist them right away.

We are glad that **. [redacted] has decided to stay with our services and have moved forward with InterFACE. We clarified any of the misconceptions she has of InterFACE, our policies, or the services we provide. We strongly urge **. [redacted] to contact our Client Services department at ###-###-#### to discuss any other concerns she may have regarding InterFACE and the services we provide. Client Services hours of operations are Monday through Friday 9 a.m. to 8 p.m. and on weekends from 9 a.m. to 5 p.m.

Respectfully submitted,

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Description: Talent Representation

Address: Gaithersburg, Maryland, United States, 20877-1407

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