Interface Network

Review: The contract I signed states that as long as I send them written notice of my will to cancel the contract within 3 days after the purchase date via return receipt mail they would refund the money within a month. I did so, but it's been around six weeks and there's no response from them, I tried to call them and there's just an answering machine with a message that they're on "operational issues" and that they have shutdown operations. I just want to get my $1300 back.Desired Settlement: Just want to get my money back (1300 USD)

Review: I've been trying to get my refund back from Interface numerous times and even though I have followed their refund policy down to the "T" I have been unsuccessful in receiving my refund back. The original purchase happened on December 3, 2013 and according to their own refund policy I was supposed to get my refund within 30 days of that date. It is now April and I still have yet to see this refund.

I should not have had to go through any of this. I should not have had to call endlessly and get the runaround. This practice goes to show how professional the company is as a whole. If this is how a potential customer is treated, I would hate to find out how an actual customer gets treated. I don't think there is a word to describe how unprofessional this type of behavior is. I don't think I would ever even consider them in the future unless I would be interested in wasting my time and my money.Desired Settlement: I would like to get my refund back immediately, not in the next few weeks, not in the next few months but immediately!

Business

Response:

**.

[redacted] did attend a free evaluation meeting with one of our Development

Directors on December 3, 2013 at our [redacted] location. During the meeting,

**. [redacted] was presented with the option to purchase a photo-shoot package for

his daughter. The packages discussed with clients contain the use of a

professional photographer, make-up artist, hair stylist, wardrobe specialist

and studio time. The packages discussed are always optional. **. [redacted] decided

to purchase a 3 outfit, 48 image photo-shoot packages for his daughter at a

promotional value of $850. The photo-shoot was scheduled to be completed December

7, 2013. **. [redacted] decided to cancel and sent in a certified letter within the allotted

cancellation period. 100% of our clients who do correctly follow the refund

policy will receive a full refund as promised. We have expedited a refund check

(#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any

inconvenience the delay may have caused **. [redacted]. We

have, unfortunately, encountered significant clerical errors during recent

employee turnover in our accounting department and are working in good faith to

rectify them expeditiously. Our Client Services Department is open

seven days a week for our clients’ convenience, and they can speak with us

about any further concerns at any point that they wish. We are available to

answer any questions that they may have regarding InterFACE or the services we

provide. We are sorry that **. [redacted] decided not to move forward with our

services at this time, but strongly urge him to reach out to us if he decides

to reconsider his cancellation in the future.Respectfully submitted,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: first of all, although the reason for me not getting my refund back within the original 30 days is due to your accounting department's turnover issues it is still unaccesptable and highly unprofessional to even think let alone understand why it should take over 4 months for this issue to still be left unresolved.

My response will remain the same, in a rejection stance, until I get my refund back. I will only accept once I get my refund back.Regards,[redacted]

Business

Response:

This is in response to the reply submitted by **. [redacted]. As mentioned earlier, process of the refund check (#[redacted]) was expedited. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. We apologize if the delay caused him any inconvenience but the refund check will be mailed out. Our Client Services Department is also available seven days a week to answer any questions he may have. Respectfully submitted, [redacted]Client Services

Review: its been over 2months now and haven't gotten my refund which I was expected to get on the 3rd of February . every time I call to talk to someone about it they either drop the call or tell me I will get my refund but don't know when and this has been happening for weeks now .Desired Settlement: has the write to refund my money back to my credit card

Business

Response:

**. [redacted] did attend a free evaluation meeting with one of our Development Directors on December 29, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packagesdiscussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot packages for her daughter at a promotional value of $500. The photo-shoot was scheduled to be completed January 26, 2014. **. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused **. [redacted]. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services weprovide. We are sorry **. [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.Respectfully submitted,

Review: This company is NOT abiding by its return policy. The contract states that... " any request for cancellation must be in writing and must be received or postmarked, via certified mail return receipt requested only, within 3 days of your execution of this Agreement." It also states, "If your request for cancellation complies with these requirements, a refund will be provided within thirty (30) days in the form of a company check."

The said Agreement is signed by me on 10/31/13. My cancellation honored all of the above instructions and I received the return receipt which is signed by the receiver dated 11/2/13.

The date today is March 12, 2014. It is well over 120 days. I have repeatedly called and there is no information, I even sent an email to document ([email protected]) that I was requesting my refund and didn't hear back from them.

They have been claiming, since December, that the refund check has been cut. So why hasn't it been mailed? It is impossible to speak to a supervisor, it's as if they don't exist. The customer service people do not know what to tell you because they don't have information and in their frustration of my demands sometimes say things like 'well, you're not the only one". This is not my problem to ponder and, in fact, it sounds as if this is a common problem with the company which is a troublesome thought.

The check should be for the amount $100.00. The actual client was my daugher [redacted].Desired Settlement: Refund of $100.00 as soon as possible.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on October 31, 2013 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter and herself. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase two 2 outfit,48 image photo-shoot packages for her daughter and herself at a promotional value of $850. The photo-shoot was scheduled to be completed November 15, 2013.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with ourservices at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future. Respectfully submitted,

Consumer

Response:

Complaint No: [redacted]

Review: Interface received $1800.00 from me to market my child for a 4 yr contract. There has been NO attempt or contact made by Interface to honor the signed agreement. Now reading the Revdex.com site it seems this company is no longer in business. What steps need to be taken for me to have a full refund granted. Very displeased with this company and demand that funds be returned. Please advise!!!!Desired Settlement: Refund returned

Review: On June 2014 at [redacted] Mall, I was approached by a young lady in regards to my son, [redacted], who is four years old. She told me she worked for an model agency and that my son and his looks was the perfect candidate. As I was walking away she kept on insisting that it will be a free consultation and I had nothing to loose.

For the following two weeks the company kept on calling all day long. Never answer until they called from a different number. I scheduled an appointment with my son to be seen the next day. I met with the development director, Danielle L[redacted], who ashore me they were not a scam, professional people, that my son was the perfect kid they were looking for to "get back to school" advertisement. She was so good at what she does that I gave her my credit card and charge $1,200. The director explained to me that I had three days to get my money back if I decided not to go forward.

After I talked to my husband who was not there at the time of the meeting, he disagreed and refuse to give me permission to use our son for any of the events. I immediately called and did everything they told me to do to get my money back. I sent a certified letter explaining the reason. Within three days someone else called me to try to convince me to have my son photographed. I refused again. They told me my check refund will be in the mail soon. I have called every single week since June and after waiting for hours to get a live person on the phone, they just tell me is taking a while to process refunds. Last week, August 22, 2014 the phone is not even taking messages. no one is answering and my refund has not arrived yet.Desired Settlement: I need my money back. I don' t wish for them to send me a check if they claim they already sent it. I want them to refund it to my credit card account.

I wish they will be more honest about their return policy too and stop the scam going on in their offices.

Thanks

Review: On Jan. 25th 2014 we visited Interface and signed a contract for services. The contract has a 3 day cancellation policy in it. We excersized that cancellation policy on Jan. 28th in writing to Interface. The policy states we would recieve our full refund for $595.00 within 30 days. After 60 days we called them and they said the check has been sent. Then we called back in 2 weeks and they said the check will "go out this week". We have contacted them 14 times and they continue to lie and say "the check is on its way". They are nothing but liers and cheats and I would like your help in getting my money back.Desired Settlement: I would like this company shutdown, but I will settle for my full refund.

Review: We decided to put our daughter into modeling and scheduled an interview with Interface. When we were called in the VP of the company, [redacted], was the sales person who helped us. He had a great sales pitch with great examples because he had also put his daughter into modeling at a young age. He told us all the wonders of the company and examples of all the stars that came from that company. HE insisted that we leave a deposit and assured we could simply call to cancel within 3 days and get a full refund. I was very impressed and decided to leave a deposit $100 for the photo shoot. The very next day we called and tried to cancel after reading all the reviews and scams, we were given the run around and were on the phone with 6 or 7 reps/supervisors then finally one of them told us that we had to send a certified letter in the mail in order to cancel. It was Saturday and since the post office was closed we couldn't do so. On Monday morning, the third business day I sent the letter and called and made sure that we were still within the cancellation period and they confirmed that I would receive the check within 30 days. This was the first week of august, it is now the 23rd of September, I still haven't received my check and when I have called they have said they would have accounting contact us and also that its on its way we should receive it shortly. They are scammers and mislead you to take your money and keep it.Desired Settlement: I want my refund that I am legitimately entitled to.

Consumer

Response:

Im sorry for missing that information. My full name is [redacted].

Business

Response:

Review: Purchased a photo shoot for $1645.00. Cancelled the service the same day. Followed all directions provided by Interface Talent included sending a registered letter requesting a full refund. Registered letter dated February 10, 2014.The Interface Talent documentation cited a 30 day period to receive a full refund. After 30 days I called their customer support. They said the refund was on its way. Called every week with a similar response. It has now been 75 days and we have not received the refund.Product_Or_Service: Phto ShootDesired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: Other (requires explanation)DesiredSettlementID: Other (requires explanation)DesiredSettlementID: Other (requires explanation)I would like the full refund of $1645.00

Business

Response:

The [redacted] family did attend a free

evaluation meeting with one of our Development Directors on February 8, 2014 at

our [redacted] location. During the meeting, **. [redacted] was presented with

the option to purchase a photo-shoot package for himself. The packages

discussed with clients contain the use of a professional photographer, make-up

artist, hair stylist, wardrobe specialist and studio time. The packages

discussed are always optional. **s. Nahas decided to purchase a 4 outfit, 96

image photo-shoot packages for his self for $1,645. The photo-shoot was

scheduled to be completed February 9, 2014. The

[redacted] family decided to cancel and sent in a certified letter within the

allotted cancellation period. 100% of our clients who do correctly follow the

refund policy will receive a full refund as promised. We have expedited a

refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We

apologize for any inconvenience the delay may have caused the [redacted]

family. We have, unfortunately, encountered significant clerical errors during

recent employee turnover in our accounting department and are working in good

faith to rectify them expeditiously. Our Client Services Department is open

seven days a week for our clients’ convenience, and they can speak with us

about any further concerns at any point that they wish. We are available to

answer any questions that they may have regarding InterFACE or the services we

provide. We are sorry the [redacted] family decided not to move forward with our

services at this time, but strongly urge them to reach out to us if they decide

to reconsider their cancellation in the future.Respectfully submitted,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We have received a full refund. The refund was received 97 days after the certified letter was sent to Interface.Thank you for your assistance in this matter. Please consider this case as closed.

Regards,

Review: My wife took my daughter in to do pictures for advertisements and modeling etc.. with this company and paid $1200.00 for them. For another $150 they were to share them with a few companies helping her with getting them out there. When we asked what companies and places did they share them with they turned around and asked for more money. They never shared them with anyone. So we asked for the $150.00 back. We sent a certified letter canceling their services and did in a timely fashion. We have copies of the letter and their contract. They kept saying it was on the way after several phone calls. Now when you call them there is a recording on and will not except any phone calls. I tried each state they are listed in and it is the same recording. All we want is our $150 back since we requested it before the deadline. We had 3 days to get the money back. We requested in writing asking for it. This company has not responded and is misleading young people to believe they can make them a model. They are not on the up and up.Desired Settlement: I want to see my refund back on my credit card.

Review: I signed a contract with Interface on February 22, 2014. I cancelled the contract, per the contract requirements, on February 25, 2011. The contract stated that I'd receive a full refund within 30 days. After which I contacted Interface by phone because I had not yet received the refund. I was assured that a check had been sent on March 21, 2014 and that I'd receive it within 7-10 days. After that period, I called Interface Customer Service again because I had not received the check. I spoke with a man named [redacted] (he refused to give me a last name) and he assured me that he would work with his management to get my refund to me as quickly as possible. I called several times over the next few weeks to check on the status of the refund and only received assurances that it was being worked on. I received a phone call from [redacted] on May 2, 2014 stating that a new check was processed and going in the mail and that I should receive it within 7-10 days. As of May 30, 2014, I have yet to receive that check. I spoke with Ann at Interface Customer Service May 22, 2014 and she said that Interface had had issues with it's loan company and they were in the process of switching companies and she would speak with her manager about moving my case to the top of the list so that I can receive my refund. I called again on May 29, 2014 and was told that [redacted] is personally taking care of my case and that I could speak to him on the 30th when he was back in the office. I had asked to speak personally to management numerous times over the past 2 months and have always been refused the opportunity.Desired Settlement: I just want my refund. The amount I had made as a down payment on the contract was in the amount of $400 and I would like that refunded in full, per the contract. I upheld my end of the contract and cancelled it within the alloted time. I would like for Interface to now uphold their end of the dal and refund my money even though they are now grossly outside the contract allotted timeframe.

Business

Response:

The [redacted] family did attend a free

evaluation meeting with one of our Development Directors on February 22, 2014

at our [redacted] location. During the meeting, [redacted] was presented

with the option to purchase a photo-shoot package for her son. The packages

discussed with clients contain the use of a professional photographer, make-up

artist, hair stylist, wardrobe specialist and studio time. The packages discussed

are always optional. [redacted] decided to purchase a 3 outfit, 48 image

photo-shoot package for her son at a promotional value of $775. The photo-shoot

was scheduled to be completed February 28, 2014. The

[redacted] family decided to cancel and sent in a certified letter within the

allotted cancellation period. 100% of our clients who do correctly follow the

refund policy will receive a full refund as promised. We have expedited a

refund check (#[redacted]) for the full amount to be sent to [redacted]. We

apologize for any inconvenience the delay may have caused the [redacted]

family. We have, unfortunately, encountered significant clerical errors during

recent employee turnover in our accounting department and are working in good

faith to rectify them expeditiously. Our Client Services Department is open

seven days a week for our clients’ convenience, and they can speak with us

about any further concerns at any point that they wish. We are available to

answer any questions that they may have regarding InterFACE or the services we

provide. We are sorry the [redacted] family decided not to move forward with our

services at this time, but strongly urge them to reach out to us if they decide

to reconsider their cancellation in the future.Respectfully

submitted,

Review: We went for an interview with InterFace in [redacted] on December 17, and got swept into signing a contract (How can you turn down your 12-year old daughter’s puppy eyes. We asked about taking time to think about it, but were told something amounting to a need to sign then). However, by morning we were very uneasy with the whole thing, so I did some Internet browsing (which I should have done before going to the interview), found very negative comments, reports of a lawsuit, and an “F” rating with the Revdex.com. So I immediately emailed our contact at InterFace that morning indicating that we would be complying with the procedures in their contract for cancelling the contract. I then prepared and sent a certified letter of cancellation as directed in their contract, and, in addtion, hand carried a copy of the letter to their office less than 24 hours after signing the contract. (The contract specifies that the certified letter must be sent within three days, but I made sure to do that and more in just one day.)

The contract states “a refund will be provided within thirty (30) days in the form of a company check.” I have the certified mail receipt showing that they received our cancellation letter on December 19. Surprise, surprise, thirty days (January 18) came and passed and no check. I have since called them on January 30 and was told by [redacted] that a refund of our $1075 was being processed, emailed them on February 6 when no refund was received, called them on February 10 and was told by [redacted] that as of 2/4 no check had yet been processed, and emailed them on February 24 to which I received no response.Desired Settlement: Interface is clearly in breach of contract. I want them to immediately issue my refund check for $1075.00

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 17, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for his daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 3 outfit, 48 image

photo-shoot package for his daughter for $1,075. The photo-shoot was scheduled to be completed December 21, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Review: I was at [redacted] with my family, I have 2 children, one boy and one girl ages 3 and 18mos. We were approached by several people under a sales tent telling me and my friend what beautiful kids we had and we should consider them for modeling and they gave us a card. They had explained to us that they were having a new facility open up in [redacted] MD. So about 2 weeks went by and I was on the computer and I happened across the card I was given, curiosity struck me and I checked out their website. I was intrigued so I gave them my contact information and sure enough the next day they called me and wanted me to come in for what they called an "evaluation". So I drove the 2 hr drive and I met with a woman named [redacted], and right off the bat she acted impressed with my kids. Well without warning she pulled out her books and started throwing package prices at me ranging from $500 to upwards of $3000for a photoshoot. I stopped her immediately and told her I didnt have that kind of money. She reassured me that she did not want lack of finances to be an issue so she cut down the price of the lowest package to $400. I had assumed it was for both my kids. I was hesitant but she pressured me unmercilessly to accept her offer. I told her I was already in debt and I didnt need anything else to add to it. Again she reassured me of this 'once in a lifetime opportunity". So I agreed. At this time she did not inform me of further costs. Within 2 days I called back to cancel the agreement and I was haggled in again by another salesperson named [redacted]. He promised to further reduce the price and all I would have to do is bring an extra $100 the day of the photoshoot. So I said to him I needed to discuss it with my family. 2 days later I called back again to cancel and I was told that I was not eligible to get my money back because I was out of the 3 days period. I felt ripped off and forced to pay more money. The day of the photoshoot was terrible. the photographers were rude. much more to the story.Desired Settlement: I would like a refund for every penny I put into this company. They are frauds and I cant imagine how many other poor people they are ripping off with their phony salespitch and high pressure marketing directors.

Business

Response:

8/3/2013

This is in response to the complaint submitted by **. [redacted]

**. [redacted] did attend a free evaluation meeting with one of our Development Directors on May 27, 2013 at our [redacted] office. **. [redacted] was presented with the option to purchase a photo-shoot for her daughter. **. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot for her daughter. It was scheduled to be completed June 8, 2013 but was later rescheduled and the package price adjusted to a promotional rate of $400.

We do not understand why **. [redacted] states that she was pressured into signing the agreement. We allow our clients to take all the time they need to review the agreement before making a decision. We also allow our clients to take the agreement home when necessary, and have had many clients that have come back upon doing so with the decision to move forward. Furthermore, we provide our clients with three full days to be able to cancel their agreement and receive a full refund so that they can have ample time to decide if they want to move forward with the services.

**. [redacted] incorrectly states that she was not informed that there was the prospect of additional costs. We do not understand why **. [redacted] feels that the prospect of additional fees was not made clear. This part of the process is clearly outlined in the initial meeting and in the Professional Services Agreement that **. [redacted] signed. It is also is bolded, highlighted, and requires that the client initial their understanding of the additional fees next to the relevant section. This is to ensure that each and every client understands the entire process and the prospect of additional fees. **. [redacted] did in fact initial her understanding. Please refer to page 2, section 2(E) of the Agreement enclosed herewith, which provides in relevant part as follows:

Additional Fees: YOU UNDERSTAND THAT WE HAVE NO OBLIGATION UNDER THIS AGREEMENT TO PROVIDE YOU WITH COMPOSITE CARDS, PRINTS, OTHER PROMOTIONAL MATERIALS OR ONLINE MARKETING SERVICES UNDER THIS AGREEMENT. However, promotional materials such as headshots and composite cards are available for purchase for an additional fee. The prices for head shots and composite cards range from $1.75 to $4.50each. You will have the opportunity to purchase these promotional materials after the Photo Shoot Products are available. There is also an option to purchase online promotional materials by executing a membership agreement with an affiliate of InterFACE, InterFACEpages.com. Such online services are provided pursuant to additional fees commensurate with the level of duration of your membership and the breadth of services you select in the InterFACEpages.com Membership Agreement. Those fees range from $12.5G-$30 per week.

The additional fees are also completely optional to all of our clients. Our clients have the option to utilize the photographs that were taken for a minimal Copy Rights Release fee of $45. This, again, is highlighted and bolded in the contract. **. [redacted] was at no point required to purchase any of the additional marketing materials if she decided that it would not benefit her family.

Our cancellation policy clearly states, any request for cancellation must be in writing and must be received or postmarked within three (3) days of the execution of the agreement. This request must be sent via certified mail return receipt requested. This is not only verbalized during the initial consultation but also requires that the client acknowledge understanding by initialing.

No one forced **. [redacted] to purchase any of the services that we offer. Following the photo-shoot, the [redacted] family attended a meeting with one of our Marketing Directors on May 17, 2013. The [redacted] family reviewed the photographs, signed the copyrights release, and decided to purchase a six month marketing package for $300. As soon as **. [redacted] finished paying her balance, we immediately began working on preparing her daughter’s photographs for promoting. This consists of sending out the photographs to be edited and professionally airbrushed to touch up any flaws. We then proceed to print her composite cards and headshots. Also, we prepare her web page profile to be used to market her daughter in addition to sending out promotional packages to industry professionals and agencies. **. [redacted] has recently finished paying her balance and the profile is currently being created; therefore, we do not understand how she can claim that she was ripped off if she has not even begun to see the effects of our Marketing Services.

Since receiving the complaint we have reached out to **. [redacted] in order to clarify any misconceptions that she had of InterFACE or the services we offer. We have not been able to get in touch with her directly but have emailed her and left her voice mails with our full contact information. We strongly urge her to contact our Client Services Department, which is open seven days a week for our clients’ convenience, at ###-###-#### so that we can discuss the matter further.

Respectfully submitted,

Review: My wife and I made an appointment with the company to have a photo shoot for our daughter. We paid $595 on September 2nd 2013. We cancelled our appointment, requested a refund and complied with their cancellation policy, which was to send a letter certified mail. Their return policy states that we should have received our refund within 30 days of our cancellation. I have called the company dozens of times and have been continually lied to about when we would receive our refund. I also filed a complaint with the Revdex.com on May 23rd 2014, which was assigned case number: 10063686. A representative from interface responded to the Revdex.com on June 4th 2014 stating that we complied with their policy and that the company would expedite a check to us. It has been over a month since then and we still have not received a check. I have tried to contact the representative from interface, who I learned is their VP, and have been unable to get in touch with them. I have spoken to several customer service representatives from interface in the past month and no one can tell me when my check will be sent out. As far as I'm concerned this company has been lying to me for months and more recently they lied to your organization. All I want is my refund check that is owed to me so my family and I can put this behind us.Desired Settlement: All I have ever wanted is for interface to comply with the contract we entered into and to send me our refund. I would also appreciate an apology but I don't expect it. I'm tired of getting continuously lied to and would like to receive my refund so I can put this matter behind me and never have to think about interface again.

Business

Response:

This is in response to the complaint submitted by [redacted].As mentioned earlier, process of the refund check (#[redacted]) was expedited. Every single issue was addressed in the previous complaint, as well as the fact that we had, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and were working in good faith to rectify them expeditiously. We apologize if the delay caused [redacted] any inconvenience but the refund check will be received by him shortly. A specific date is not provided simply because we do not have control of the mail and how long it would take for mail to arrive.Our Client Services Department is experienced in assisting clients with any and every concern they may have and is available seven days a week.Respectfully submitted, Annette G[redacted]Client Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Although the representative from interface (their VP) said all the issues were resolved that is not true at all. The issue is that I have not received a refund that should have been sent to me 9 months ago according to their return policy. Since filing my two complaints against the company with the Revdex.com I have tried to call interface several times to try and find out when my check would be sent out. In her response to my latest complaint their VP said she could not tell me the exact day my refund would arrive since she cannot control the mail, fair point I suppose but all I've asked is when it will actually be sent to me. In her response to my first complaint, dated June 3rd 2014, the interface VP stated that my check would be expedited to me. I have already waited 9 months after the time frame in their contract in which I should have received my refund. I don't know how it has been almost two months since I was told my refund would be expedited to me and I still have not received it. This issue will not be resolved until I have received my refund check.

Regards,

Business

Response:

This is in response to the complaint submitted by [redacted]We are in receipt of [redacted]’s response and assure him that we are working to resolve this issue for him. A Client Services Representative will get in contact with [redacted] within the next three business days to close this matter in his favor. We appreciate his patience and cooperation. Respectfully submitted, Annette G[redacted]Client Services

Review: On the contract states that if you cancel within 3 days they will reimburse me the money within 1 month. it's been 2 months, 6 phones calls and no return calls and I still don't have my money back.Desired Settlement: Have my money back ASAP

Business

Response:

This is in response to the complaint submitted by [redacted].The [redacted] family did attend a free evaluation meeting with one of our Development Directors on April 21, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot package for her daughter for $1,495.The photo-shoot was scheduled to be completed May 2, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We;are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On January 27, 2014 my wife and I agreed to have Interface represent our son [redacted]. We paid a $595.00 fee for this representation. We subsequently decided to end our business relationship with Interface after researching the company and discovering a history of shady business practices.

Pursuant to page 2 section C of our signed contract, we informed Interface of our desire to cancel their representation of our son via Certified Mail (Tracking #[redacted]) on January 30, 2014. We spoke to a representative on that day and they verified they received the letter and assured us that we would receive our refund within a month. By March 1st no check had arrived. We've spoken to several different representatives and supervisors(Kenneth, Keith, Mary, etc) once a week since then each time being assured our check is on the way and we have yet to receive our refund.

It is now April 15th. Since the beginning of our ordeal we've been given various reasons why Interface has failed to live up to the contract we signed. All were lies. They're handling of this situation has only reinforced that we made the right decision.Desired Settlement: We've met all the requirements of the agreement we signed. All we would like is our $595.00 fee refunded.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 27, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for his son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot packages for his son at a promotional value of $595. The photo-shoot was scheduled to be completed February 1, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Joseph A[redacted] Client Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Interface used high-pressure sales tactics. Once I was out of the office, I realized my mistake in signing up for the services. I followed their rules for cancelling, sending a letter within 3 days by certified mail. They confirmed my cancellation when I called two weeks later. When the refund check had not arrived within their promised 30 days, I emailed (after 5 weeks) and asked for an update. I was told that "We are a bit behind on getting refund checks out. We are working diligently to process the checks. Please give us a little more time and I assure you, you will get your check." It has now been over 2 months and I have still not seen a refund and they are no longer responding.Desired Settlement: A refund of the amount paid, as stated in Interface's cancellation policy.

Consumer

Response:

Guarantee Or Warranty Issues - A failure to honor money-back guarantees

select

Problem:

I have already filed a complaint against the same business on here and excepted that they would send me my refund check and they still have not sent it. I will no longer call them and be hung up on and lied too so I will use Revdex.com until I receive my check. I was supposed to receive a $100 refund months ago for services I cancelled and then about a month ago or some weeks I made a complaint on here and they said I would receive my check within a week and still have not received it.

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Desired Settlement / Outcome

Desired Settlement:

select

Desired Outcome:

Send my $100 refund check or I will gladly come pick it up. This has been going on way too long and while they may think I will forget I will not.

Review: My daughter [redacted] had a scheduled photo shoot with interface in [redacted] on 8/16 at 2 pm. I paid $450.00 in 3 installments and on the day of the photo shoot the place was closed. I been trying to get a refund and I nobody is answering the phones or want to give back my money.Desired Settlement: I want my money back $450.00

The company didn't do the photo shoot

Review: I am [redacted] a resident from [redacted] Va, at present moved to [redacted] VA, like to state that there is a company named Interface Talent in Maryland([redacted], MD) which has made me in frustation . I went there for my daughters audition on 03/01/2014 , there they brain washed me and took 1225 $ from my debit card and got an agreement done for my daughters photoshot. later while returning back I was going through the reviews in [redacted] which showed the company as a scam.I came home and tried to contact their customer service . After repeated calling someone tooked the call and transferred it to maryland office. and the talk was worthless. As per the agreement it had to be cancelled in 3 days and I had to send them a certified mail stating my cancellation of agreement. I did that on monday(03/03/2014). It was a winter storm , inspite of that I send the post. Since then I keep on call them every two weeks and so. they used to say that we apolozize and will get the money in back in another 2 days . Now its already 7 months . I didnot get my hard earned money. Because of all these things I am now a days in depression. I am afraid I donot get any psychiatric or mental illness.Now I try to call them it says as if they no longer accept any new clients and old clients to send mail to [email protected] which doesnot exist. if you see the reviews on [redacted] you can understand how each and every parents are going through. I am helpless and donot know what to do next. I need my money back .I donot want anyone to be a victim of them in future. they are one of the most fraud and money driving people . they make false promises and draining the money out of common people. Their main brach is in Newjersy home page http://interfacetalent.com/contact-us/i request you to take action as early as possible. {Samples of reviews in [redacted] report.} Thanking youyours faithfully [redacted].Desired Settlement: I want my $1225 back as soon as possible. I also want them to pay extra the amount like $1225 for my depressive syndrome.

Review: My girls and I were approached by an InterFace Rep. in [redacted] Mall in December 2013. My husband & I finally decided to take our oldest daughter to see what the agency was about. We set an appointment for April 12, 2014 at the [redacted], MD location. We met with the Development Director. She told us about the agency & that our daughter would fit into the modeling category. She gave us price packages for the photo shoot($775 to $5500). She expressed the urgency for us to make up our minds and sign the contract. After much apprehension & going back and forth with Danielle, my husband decided to sign the contract. we paid $400 that day and agreed to pay $375 on 5/10/14 which would be the photo shoot day. The Development Director did mention if we changed our minds we would be refunded. However, she did not go into detail regarding how to get our refund. My husband & I decided to cancel the contract. I called InterFace on 4/13/14 to notify them we were cancelling our contract & request a refund. I was transferred to several people, some with an attitude. At first they could not locate my daughter in their system. I was told that I had to send the cancellation in writing and it must be received within 3 days of signing contract. I read the cancellation policy and did what was required to get my refund. I called on 4/30/14 to find out status of refund, was transferred to several people, put on hold for long periods of time and finally told should receive refund on or around May 12,2014.On May 20,2014 I called again and spoke to several reps, was put on hold for long periods of time, then finally transferred to a rep who told me I should receive my refund on or around 5/28/4012. I called again on 8/12/2014, was on hold for 20 min. Needless to say, after calling 4 times and being put on hold extended periods of time, I still have not received my refund of $775.Desired Settlement: Request refund of $775.