Interface Network

Review: Company refusing to refund our money of $1775.

On Tuesday, March 25, 2014 interface agency collected $1775 for service they were willing to provide. Per contract, consumer had three days to cancel services. On Wednesday, March 26, 2014 consumer canceled the contract via certified mail, [redacted] March 26, 2014 with a return receipt request. Consumer followed and abided by the contract rules for cancellation. Return request receipt was signed and dated March 27, 2014. An Email was sent out regarding the cancellation as well. Interface agency informed us that they would refund us the money in 30 business days. (Note: the contract says 30 days, not 30 business days) It has been 47 days and no refund has been issued. On May 12, 2014, I call to find out the status of the refund. A sales representative said it would be another seven business days before the refund would be mailed out. I asked to speak to a management and they were unable to transfer me to a manager that could help me resolve this issue, or give me an answer to why my refund was being delayed. Sale representative said, that there is no one they could transfer me to. I continue to follow up with phone calls and emails, but no response to my emails and the sales agent kept giving me the same answer, there is no one in management they can transfer me to.Desired Settlement: Refund our money

Business

Response:

The [redacted] family did attend a free

evaluation meeting with one of our Development Directors on March 25, 2014 at

our [redacted] location. During the meeting, [redacted] was presented with the

option to purchase a photo-shoot package for her daughter. The packages

discussed with clients contain the use of a professional photographer, make-up

artist, hair stylist, wardrobe specialist and studio time. The packages

discussed are always optional. [redacted] decided to purchase a 5 outfit, 150

image photo-shoot packages for her daughter for $1,795. The photo-shoot was

scheduled to be completed March 30, 2014. The

[redacted] family decided to cancel and sent in a certified letter within the

allotted cancellation period. 100% of our clients who do correctly follow the

refund policy will receive a full refund as promised. We have expedited a

refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize

for any inconvenience the delay may have caused the [redacted] family. We

have, unfortunately, encountered significant clerical errors during recent

employee turnover in our accounting department and are working in good faith to

rectify them expeditiously. Our Client Services Department is open

seven days a week for our clients’ convenience, and they can speak with us

about any further concerns at any point that they wish. We are available to

answer any questions that they may have regarding InterFACE or the services we

provide. We are sorry the [redacted] family decided not to move forward with our

services at this time, but strongly urge them to reach out to us if they decide

to reconsider their cancellation in the future.Respectfully submitted,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: InterFACE letter/response is misleading and incorrect. Their letter states, they have expedited a refund check (check # [redacted]) for the full amount to be sent to [redacted]. Note: No date was given, as to when the check was sent out. So I called them. When I spoke to the representative, she stated that she has the letter in front on her. It states, they have EXPEDITED A CHEACK (check # [redacted]) FOR THE FULL AMOUNT, "TO BE " Sent to [redacted]. It has not been sent out. Note: I have called them on April 28th 2014 ( 32 days from when the contract was canceled) they said a refund will be sent out 30 business days after the contract was canceled. (Note: According to the contract it is 30 days not 30 business days) but I waited 30 business days and called them again on May 8, 2014. They apologized and said it would be another seven days, that their accounting department was running behind. 7 days later, May 15, 2015, I called them again. This time they said, that they cut out checks on certain days. So the next batch of checks will go out either on the 5/16 /14 or 5/23/14. NOTE: each time I called, I continue to have a long wait and they continued to tell me there was NO ONE in management that they could transfer me to. As of today it has been 64 days. I have NOT yet received a refund. Per there representative CHECK # [redacted] has not been sent out. There respond is incorrect and misleading and they are in breach of their contract.

Regards,

Business

Response:

This is in response to the reply submitted by [redacted].As mentioned earlier, process of the refund check (#[redacted]) was expedited; hence the previous response is not misleading or incorrect. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. We apologize if the delay caused [redacted] any inconvenience but the refund check will be mailed out. A specific date is not provided every simply because we do not have control of the mail and how it would take for mail to arrive. Our Client Services Department is also available seven days a week to answer any questions she may have. Respectfully submitted, [redacted]Client Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Bottom line is that, it has been five months and we have not received our refund. ( five months ) They keep telling us that "check (#[redacted]) was expedited". Each time we have called, they tell us they have "expedited" the check. Again, it has been FIVE MONTHS and we have not received the check # [redacted]. it is incorrect and they're lying.

Review: I was approached by a persdson at [redacted] Mall on May 23rd, who told me my daughter 2 year old [redacted] was very cute and could be a model for their agancy. She, said we could do a free eval at their office in MD. Took my phone number and someone called my that evening. I set up an appointment and took my daughter to their MD office Sunday May 25th, when they had me sign a contract. In the contract it states that you have 3 days to change your mind, you have to send a certified letter to their address. I wrote the letter to cancel the very next day Tue Masy 26th it was a holiday so Iwent to the post office the next day the 27th still within the 3 day and sent the cancellation. I call to make sure they received it. I should have received a full refund within 30 days. I have been calling and being put off ever since, they told me they have a issue sending out checks would would have the check sent by july 24. I left for vacation July 29th, return two weeks later still no check. I have tried calling only to be cut off several times on hold for 1.5 hrs twice. Still no check. Please HELP!!I feel like they have stolen my money! I am a single mom and cannot afford to loose this amount of money. I paid the $1175.00 via credit card . Thanks [redacted]Desired Settlement: To get my refund check asap

Review: We began a business relationship but canceled within the contract allowed time. A call was made and a refund check was promise but never received.Desired Settlement: Prompt refund check to be issued according to Interface's contract.

Business

Response:

This is in response to the complaint submitted by [redacted].The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 23, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 5 outfit, 150 image photo-shoot for her son at a promotional value of $1,500. The photo-shoot was scheduled to be completed May 10, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We apologize for any inconvenience the delay may have caused them and we are working diligently to rectify the situation. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry **. [redacted] decided not to move forward with our services at this time, but strongly urge him to reach out to us if he decides to reconsider his cancellation in the future.Respectfully submitted,Annette G[redacted]Client Services

Review: A contract was signed with Interface on behalf of my son, [redacted], on 4/21/14 and a $300 deposit was proved at that time. On 4/23/14 a certified, return receipt letter was sent to cancel the contract and request a refund of that deposit. This was within the 3 days required by the contract. This letter was received by the company on 4/25/14. After numerous phone calls over the last two months, no refund check has arrived as promised. All I have been told is that it was in process and then later cut and ready to send. This was over two weeks ago and still no refund check. Now I am unable to get in contact with them as I am disconnected every time I call. The contract states that a refund would be proved in the form of a company check within 30 days.Desired Settlement: Return of deposit as required in the contract.

Business

Response:

This is in response to the complaint submitted by **. [redacted]. The [redacted] family did attend a free evaluation meeting with one of our Development Directors on April 21, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for his son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot packages for his son at a promotional value of $600. The photo-shoot was scheduled to be completed May 8, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider theircancellation in the future.Respectfully submitted,[redacted]Client Services

Review: On December 14, 2013, I visited InterFace with the interest in getting my son into modeling. During the visit my bank card was debited $150 as a deposit for the services I was interested in however I had to return within a week with the remaining cost. After discussing the opportunity with my husband we decided it was not something we could do at this time. I proceeded to read the contract regarding the policy on cancellations and refunds. The contract was very specific in that InterFace would only accept a written request sent via certified mail within 3 days of the execution of the agreement which I submitted. As of February 20, 2014 I have not received a refund. I have called the InterFace office several times which I have a log and names of the representatives I spoke with. I have been transferred countless times and conveniently the calls are constantly disconnected. On February 20, 2014 I called once again and was transferred 3-4 times, the first few reps I spoke with asked the reason for the call then transferred me. I spoke with [redacted] and [redacted] both of which put me on hold then conveniently once again I was disconnected. I have made several attempts to call back however I keep getting an automated prompt that states"is unavailable, please leave your message after the tone. Sorry but the users mailbox cannot accept anymore messages". Needless to say this is been a frustrating ordeal. I followed the companies policy, I have receipts and copies of everything I sent however they are not honoring their policy outlined in their agreement.Desired Settlement: I would like the refund I requested and written apology from a Sr. level Manager.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 14, 2013 at our [redacted]

location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time.

The packages discussed are always optional. [redacted] decided to purchase a 4 outfit, 48 image photo-shoot package for her son for $1,225. The photo-shoot was scheduled to be completed December 22, 2013.

[redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (# [redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused her. We have, unfortunately, encountered significant

clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.

Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the

services we provide. We are sorry that [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.

Respectfully submitted,

Review: We visited Interface in [redacted], MD on the 23rd of September to see if we could get our kids signed up for modeling. We decided to press-on with the modeling after reviewing the prices. We made a deposit of $200.00; $100.00 for each child ([redacted] and [redacted]). On our way home that night we decided it was something we felt was not right and followed all contract arrangements (i.e. mailing in a written request within three days and contacting them as described in contract). They contact us about 5 days later, requesting to reactivate and we declined. They informed us that our check will be mailed out with 21 business days. After the 21 days passed, I called them and informed them that we have not recieved the check. They then informed me they were having accounting problems like bouncing checks and having bad checks sent out. They told me the check will arrive by the end of October. In the beginning of November we called and explained again, that our check has still not arrived. They then, again, informed me that would be in my hands, for sure, before November 24th. On November 25th, I called to explain to them, again, the check has still not arrived and I would like to get this handled. The agent I spoke to explained, again, that they were having financial difficulty with the accounting department and that they still have not received word on when the check will be out exactly, but please give it another 2 weeks and it should be in your hands, but they did give me a check number. We have called about a dozen times since then and have received nothing. We get the same response every time; we will call you back when we get word from our accounting department. So many promises and zero results. We have followed all contract arrangements and they have told me that several times on the phone.Desired Settlement: We would love to get our $200.00 refunded,as they have promised, time and time again. Thank you.

Business

Response:

This is in response to the complaint submitted by **. [redacted]

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on September 23, 2013 at our [redacted] location. During the meeting, **. [redacted]

was presented with the option to purchase a photo-shoot package for his children. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a photo-shoot for each of his children and left a total deposit of $200. The photo-shoots were scheduled to be completed October 12, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to the [redacted] family. We apologize for any inconvenience the delay may have caused them.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Client Services

Business

Response:

This is in response to **. [redacted].

We had expedited a refund check (#[redacted]) to the address provided and confirmed by **. [redacted], but after confirming with our accounting department, we believe he never received the check. We are going to re-cut him another refund check and send it to **. [redacted]’s address today January 31, 2014. We apologize if the delay caused **. [redacted] any inconvenience. Also, our Client Services Department is available seven days a week to answer any questions he may have.

Respectfully submitted,

Client Services

Review: My daughters were signed up with Interface Talent for model/tv possible roles, but we decided not to continue services with Interface due to money issues. We sent in cancellation notice within the 3 business day window that was outlined in the contract on April 22, 2014 (we signed the contract on April 19, 2014) via certified mail as stated in the provisions of the contract. The contract stated that our full refund will be refunded within 30 day window. I called and talked to Tomas on April 29, 2014 and confirmed receipt of the cancellation letters who verified mailing address was correct so that the refund checks would be sent out. He stated nothing was in the system about the refund checks at that time because they just received the information 5 days prior and for me to call back in a couple weeks to check status. I called back on May 14, 2014 and the gentleman told me still nothing in system still and to call back in a couple weeks. This takes us to my phone call my sister made for me yesterday (6/9/14) and my call today (6/10/14). Anthony, a supervisor, spoke to both of us and stated the accounting department was behind on checks and he submitted an email to them asking for them to expedite my refund check which he verified was in amount of $1700. He said we should expect the check in two weeks. I asked him was this guaranteed two weeks because I keep being told to wait 2 weeks. He said he wasn't sure and it could take longer. HE stated he is all on accounting to get the checks out properly because customers keeps calling and complaining to his department not theirs. He acknowledged the refund was well past the 30 mark as indicated in our contractual agreement for refunds and there wasn't anything he could do about it. I should have gotten my check back by 5/29/14. Now we are two weeks past that date and two weeks later will be 60 days past the time I sent my cancellation in and a month overdue according to our contract. I have been more than patient but today was the icing on the cake.Desired Settlement: I want my refund to be sent to me within a week of this notice paid in full of the $1700. I should have have to continue to wait for a refund of payment that was taken from my banking account instantaneously. We signed a contract that they expected for us to uphold, in which we did, but now they do not want to uphold their end of the contract which states refunds will be send in hand within 30 day window.

Business

Response:

[redacted] did attend a free evaluation meeting with one of our Development Directors on April 19, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her children. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot package and a 4 outfit, 96 image photoshoot package for her children at a promotional value of $1,700 total. The photo-shoot was scheduled to be completed April 27, 2014.[redacted] decided to cancel and sent in a certified fetter within the aflotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted] & [redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused her. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry [redacted] decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G Client Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I receive both checks within the next week time frame since check numbers has been assigned. If checks are not received within a reasonable time frame, I will have to reopen this case.

Regards,

Business

Response:

This is in response to the complaint submitted by Ms. Rhonda Frazier.As mentioned earlier, process of the refund checks was expedited. Every single issue was addressed in the previous complaint, as well as the fact that we had, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and were working in good faith to rectify them expeditiously. We apologize if the delay caused [redacted] any inconvenience but the refund check will be mailed out shortly. A specific date is not provided simply because we do not have control of the mail and how long it would take for mail to arrive.After receiving [redacted]’s complaint and concern, we have started an extensive investigation against the alleged employee who contacted [redacted] with the utterly false information. What was told to [redacted] is absolutely false. We are hoping to find who contacted [redacted], so we can take appropriate steps regarding that current and/or ex-employee. Once the check is ready to be mailed out, she will be contacted by our Client Services Department. Our Client Services Department is experienced in assisting clients with any and every concern they may have and is available seven days a week.Respectfully submitted, Annette G[redacted]Client Services

Review: After we ere approached by talent scouts at [redacted] Mall for our daughter, we agreed to meet with Danielle L[redacted], Development Director, on May 14, 2014 and signed the agreement the same day.

Based on the agreement, we agreed to purchase a photo shoot package in the amount of $775.00, with the photo shoot being scheduled on May 25th at 10 am.

The following day, we decided not to proceed with the contract since our daughter, [redacted] was not cooperating w/ us. So, we followed Interface's refund policy and sent a certified, registered, and return receipt letter cancelling our contract with them on May 17, 2014, and requesting a refund.

After following up a month and half after we mailed the cancellation letter ( we should have received the check in 30days) they told us that they had a bank problem and the check should be mailed with delay in next two weeks...

After not receiving the check in three weeks, I called them again and this time Pia took the phone and told me another story about their merchant problem and after providing my mail addressed she promised me to send an email in a few days and provide the the status.

Since I did not receive the email in 10 days, I sent an email to them and informed them that I would file a complain with Revdex.com.Desired Settlement: To refund my $775.00 deposit.

Review: My wife and I put down a $200 deposit down at the beginning of the year for a photo shoot for our daughter. Two days letter we decided to cancel and in the contract it required us to write a letter as well, so we did that also. In the past three months we have called them over and over and been told that the check will be sent off this friday or it was allready sent off, but we have still not received it. I am filling a complaint because at this point it seems like they have no intention on actually refunding us and are just giving us the run around.Product_Or_Service: Photo shootDesired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: Other (requires explanation)DesiredSettlementID: Other (requires explanation)DesiredSettlementID: Other (requires explanation)DesiredSettlementID: Other (requires explanation)DesiredSettlementID: Other (requires explanation)DesiredSettlementID: Other (requires explanation)$200

Business

Response:

This is in response to the complaint submitted by [redacted]. The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 5, 2014 at our Gaithersburg location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot packages for her daughter at a promotional value of $595. The photo-shoot was scheduled to be completed January 19, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#2476) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted]Client Services

Consumer

Response:

[redacted]

Jul 2 (9 days ago)

to me

Hi [redacted] I talked to you earlier on the phone and you said to send you an e-mail regarding my complaint with Interface that had been closed, because a month later I have still not received payment. The complaint id # was [redacted]. Thanks

Review: In Oct of 2013 my husband and I went to the [redacted] location. While there we signed my two boys up to get modeling pictures done. We were told we could cancel as long as we followed all the steps. So we decided to do it and gave them $1400. After we left I started to research the company and decided it was not for us. Plus, with the furlough period and not sure of how much work my husband would get I decided to cancel. So Monday I went to the post office got my certified letter mailed. Ever since then it has been a battle to get our money back. We have now moved over the course of this incidence and I still just want my money back. I have recorded and wrote down all the times I have called, how many times I have been hung up on, and how long I have been on hold. It was 180 minutes two days ago then I got hung up on. Just this past Monday I was on hold 45 minutes and then the lady gave me a number to call back and of course it just put me back in line to talk to someone else and be told the same things. I have called 29 times, been hung up on 6 times, and been on hold more hours then I would like. I have a list of all the people I have talked to but now some of them no longer work there. I have been told that they were sending out hot checks and had to switch to another bank so they are trying to get caught up. However, Oct has been a long time ago. I have also been told that nothing has been put in the computer that I have called. Also, when I ask to speak to a manager they are not there or they are in meeting. Which the last phone call on July 22nd the lady informed me that the managers are in meetings all day with clients wanting there money back just like me. However, I am not close to know go sit in a lobby and wait to speak with a manager to see why I cannot get my money back. I also now have started recording conversations so that I can let people hear the run around and that its the same thing every time. I have documented everything and followed all the steps. I just want my money back.Desired Settlement: I am asking for a refund of the money I paid in. I am also starting to seek a lawyer and asking for money to pay them along with my time I have invested in this to get my money back.

Business

Response:

The [redacted] family did attend a free

evaluation meeting with one of our Development Directors on October 6, 2013 at

our [redacted] location. During the meeting, [redacted] was presented

with the option to purchase a photo-shoot package for her sons. The packages

discussed with clients contain the use of a professional photographer, make-up

artist, hair stylist, wardrobe specialist and studio time. The packages

discussed are always optional. [redacted] decided to purchase a two 2

outfit, 48 image photo-shoot packages for her sons at a promotional value of $1,400

total. The photo-shoot was scheduled to be completed October 11, 2013. The

[redacted] family decided to cancel and sent in a certified letter within the

allotted cancellation period. 100% of our clients who do correctly follow the

refund policy will receive a full refund as promised. We have expedited a

refund check for the full amount of $1,400 to be sent to [redacted]. We

apologize for any inconvenience the delay may have caused the [redacted] family. We

have, unfortunately, encountered significant clerical errors during recent

ployee turnover in our accounting department and experienced a merchant switch,

but we are working in good faith to rectify them expeditiously. Our Client Services Department is open

seven days a week for our clients’ convenience, and they can speak with us

about any further concerns at any point that they wish. We are available to answer

any questions that they may have regarding InterFACE or the services we

provide. We are sorry the [redacted] family decided not to move forward with our

services at this time, but strongly urge them to reach out to us if they decide

to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

Consumer

Response:

Review: [redacted]I am rejecting this response because: I was told I was expedited a check and I still have not seen a check to this day. When I call they tell me like I have always been told you will eventually get one. They are behind and having problems. I have also moved since this situation took place. I left my new address with many different people who said they put in it the computer. So maybe that is now the problem. I would just like to get my money back. I will accept it if I can get my money back.Regards,[redacted]

Review: On April 8th, I originally signed my daughter (talent) [redacted] up to be represented by interface. The contract states that I have 3 business days to terminate contract in writing in order to receive a full refund. I immediately had a cancellation rush delivered to address. About a week later, I received a call from their refund resolution department confirming delivery of my letter and verifying delivery address. I called a couple of weeks later requesting status and was told there's been an issue with the check and that I should receive in 7 business days. Ever since, when calling to check the status, I've received a run around. I've called almost weekly ever since looking for updates but I get the same answer "I will forward your request to our management for immediate processing."

As of 9 Sep 14, the number to dial for status update is no longer in service. I still have not received refund or word of refund.Desired Settlement: Please refund $775 owed. I would like interest as well as you did NOT honor the contract of having it refunded within 30 days nor have it to me within the allotted time frame each time I called to inquire about the status. I am tired of getting the run around.

Review: I signed a contract with Interface on May 9, 2014 and paid $1,175. The next day I followed their cancellation procedure and mailed a return receipt letter terminating the contract. I have followed up with the company three times, May 20 (they told me the refund was being processed) and June 19 (I was told I should have a check in a couple of days) and June 30th (I was told there was a problem with the check being mailed out and they switched bank accounts and I need to "give it a little more time"). They even told me the check number that was issued to me was #[redacted]. That was the only detail I could get out of them. They couldn't tell me check the check would actually be mailed.Desired Settlement: I would like them to stop giving me the run-a-round and mail the check for $1,175 (they confirmed that is the amount I'm due) now.

Business

Response:

The [redacted] family did attend a free

evaluation meeting with one of our Development Directors on May 9, 2014 at our

[redacted] location. During the meeting, [redacted] was presented with the

option to purchase a photo-shoot package for her daughter. The packages

discussed with clients contain the use of a professional photographer, make-up

artist, hair stylist, wardrobe specialist and studio time. The packages

discussed are always optional. [redacted] decided to purchase a 4 outfit, 96

image photo-shoot packages for her daughter at a promotional value of $1,175.

The photo-shoot was scheduled to be completed May 11, 2014. The

[redacted] family decided to cancel and sent in a certified letter within the

allotted cancellation period. 100% of our clients who do correctly follow the

refund policy will receive a full refund as promised. We have expedited a

refund check (#[redacted]) for the full amount to be sent to [redacted]. We

apologize for any inconvenience the delay may have caused the [redacted]

family. We have, unfortunately, encountered significant clerical errors during

recent employee turnover in our accounting department and are working in good

faith to rectify them expeditiously. Our Client Services Department is open

seven days a week for our clients’ convenience, and they can speak with us

about any further concerns at any point that they wish. We are available to

answer any questions that they may have regarding InterFACE or the services we

provide. We are sorry the [redacted] family decided not to move forward with our

services at this time, but strongly urge them to reach out to us if they decide

to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

Review: On Monday, March 4, 2014, my 15 year old daughter had an interview/consulation with [redacted] from Interface 5 LLC regarding exposing her to modeling and acting agents/directors. We signed up for the lowest photo shoot plan of $595 with a $100 deposit. Based on the signed contact we had 3 days in which to cancel via a certified letter. On Tuesday, March 5, 2014; I sent a certified letter with overnight express to the [redacted], Md [redacted] address. It was received in their office on Wednesday, March 6, 2014; signed by [redacted]. I called the ###-###-#### number located in [redacted], NJ. and inquired about my refund. First of all I was placed on hold for 20 minutes. Then [redacted] came on the line and he was very rude stating my letter was not entered in the system and I needed to wait 30 days for my refund. I am requesting that I receive my refund. This company is a fraud. Its all over the internet from regulat people like me with the same complaint(s). I also informed my bank to cancel my debit cards to avoid future monies being withdrawn from this company. Thank youDesired Settlement: I would like a legitimate monies returned to me. They are notorious for bouncing checks of families who cancel contracts within the 3 days as noted on their contract.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on March 3, 2014 atour [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot packages for her daughter for $595. The photo-shoot was scheduled to be completed March 8, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with usabout any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with ourservices at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future. Respectfully submitted

Review: In October 2013 my wife and I took our Daughter [redacted] to Interface at [redacted] for information on modeling. They wanted her to model and so they charged us $650.00 on our [redacted] credit card for services. We later that evening decided that we did not want to pursue this for her because of the expense. So we requested a refund before we had left. The director told me that we had to go through the refund process and had to send the refund request and have it post marked before the 5th day. So we filled everything out and had it post marked by the 3rd day due to the weekend. It has been over 3 months and there contract states that all refunds will be refunded in 30 days or less. I have contacted the client services department over 20 times in the last 5 months in an attempt to get our refund of $650.00 back. Each time I call they put me on hold, transfer me to someone else or give me the excuse that it is still being processed and there is nothing else they can do. I spoke with them again today March 28th, 2014 and they said that they will contact management to speed up the process, which they have told me before. When I asked to speak to a manager they said they were all in a meeting. So at that point I asked for the phone number. They gave me ###-###-#### and told me to dial extension [redacted] which you cant because there is no extension [redacted]. I asked who's extension that was and the man said [redacted]. I have yet to talk to anyone that is willing to help. Numerous times they have said that it will take 2 weeks and I will have my check. I still have not received any refund and have followed all of their stipulations in the said contract but they have not.Desired Settlement: I would like to have my full refund in the amount of $650.00 sent to my address of [redacted].

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on November 7, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for his daughter. The packagesdiscussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot packages for his daughter at a promotional value of $650. The photo-shoot was scheduled to be completed November 15, 2013. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith torectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services weprovide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

Review: On 2/23/2014 my husband and I went to an agency that at the time we thought was for modeling after we were approached in the mall about my baby becoming a model. Upon entering the agency there were no immediate red flags. We waited with all of the other people that were there wondering if they could become models. We finally started the process of speaking with the "talent" scout that we were paired with. The scout was very pushy after the initial spew about what talent she felt our baby had. When it came to the decision about whether we wanted to proceed with the process I wasn't sure if it was what we wanted to do at the time. The scout [redacted] (not sure of the spelling of the last name) was very very pushy and told us that if we didn't make a decision that day that the opportunity would not be there later. So, I chose to proceed with the process. Upon doing so she immediately took my credit card and processed it. She told us that if we changed our minds that we had three business days to send a written letter to interface stating that we changed our mind and want a full refund. After leaving the location I immediately felt that I made a wrong decision so I asked my husband to look the company up online. Then it felt as if everything hit me at once. There were so many bad consumer reports regarding every that I had just experienced. I then took action on the next day Monday 2/24/2014 by writing the written letter stating that we had changed our minds and were requesting a full refund of what was charged to my credit care which was $1645.00. I sent the letter certified mail with a delivery receipt. The letter was delivered on 2/25/2014 which was well within the three business days that the contract states you are given if you change your mind and request a refund. The person that singed for the package was [redacted] at [redacted]. I then waited the 30 days that the contract states you will receive the refund within. After the thirty days had come and gone I called an inquired to their "customer" service number ###-###-####. I was then told that the check was in the mail and that I should expect to see it soon. After about three weeks I called again I received a similar response. After another month I called again April 24, 2014 I call again and was told that I was speaking to someone from their refund department by the name of [redacted]. She told me that the check was cut but was never sent and that she was going on see that they send it and that I should see it in two weeks and if not to call back and inquire again. I waited the two weeks and called back after I didn't receive the check. I spoke with a male this time that told me that "eventually I would get my money back but he could give me a date if when". I was so upset at this point because as the customer I took all of the necessary steps to follow their policy and all I want is my money back. I called again on May 23, 2014 spoke with someone named [redacted] that acted as if I had never called once by stating that there was no record of any of my inquires and she did know what to expect regarding my refund.Desired Settlement: The desired outcome is receipt of the amount charged to my credit card in the amount of $1645.00 I don't expect an apology or anything of the sort I just want interface to honor their contract and give me a refund.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on February 23, 2014 at our Gaithersburg location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot package for her daughter for $1,645. The photo-shoot was scheduled to be completed March 8, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. Wehave, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future. Respectfully submitted,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: It does not address the issue that I have with the Contract where in writing INTERface acknowledges that the refund would be sent within 30 days of a request for such. In previous correspondence Interface acknowledges they received the proper notification from me, but have not sent the refund to me. Interface is four months outside of the allotted time acknowledged by the written contract. Additionally, in previous correspondence INTERface stated there was a check with a check #[redacted] "to be expedited to the [redacted] family" but never confirmed a date on which it was sent. I understand that they cannot control the mail but they can acknowledge a date on which the refund was mailed. In doing research I have concluded that others are in the same predicament as me "waiting" for a refund but having not received it. because of this I feel that the previous explanation and correspondence from INTERface does not solve or resolve the complaint for which I have. I want a written notification of the date the refund is placed into the mail. Regards,[redacted]

Business

Response:

This is in response to the complaint submitted by [redacted].InterFACE completely understands the concern put forward by [redacted] regarding her refund check (#[redacted]). The reason why a specific date was not provided to the [redacted] family stating when the refund would be sent is because we are still trying to resolve all clerical errors encountered during recent employee turnover. We would like to inform [redacted] of the new projected check date, which would be July 21, 2014. We advise [redacted] to be patient and she should be receiving the check shortly. Our Client Services Department is open seven days a week in order to properly assist our clients. Respectfully submitted, [redacted]Client Services

Review: The company has not provided the service that was payed for. They also have never once returned a call or email that I have made/sent. I feel as if they are running a scam and/or have made fraudulent claims. I find this to be unacceptable.Desired Settlement: I would like to have my daughters profile pulled and to receive a refund for the advertising portion of her service contract.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 15, 2014 at our [redacted] location. During the meeting, the [redacted] family was presented with the option to purchase a photo-shoot package for their daughter. The packages discussed with clients contain the use of a professional photographer, makeup artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot package for his daughter for 1,645. The photo-shoot was scheduled to be completed on January 19, 2014.The [redacted] family did attend and complete the photo-shoot. The full staff was hired and paid for their time and expertise in order to complete the photo-shoot. Our stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shoots. It is in ours as well as our clients' best interest to provide only the very best of Service.They then proceeded to meet with a Marketing Director on January 24, 2014, and decided to purchase a four year marketing membership for a promotional value of 1,950. As soon as [redacted] decided on moving forward with the marketing, InterFACE immediately began working on preparing her photographs. This consists of sending out the photographs to be edited and professionally airbrushed to touch up any flaws. We then proceed to print the composite cards and headshots to be sent to industry professionals. When we use the term industry professionals" we are referring to the talent management companies, casting directors and talent agents we have built relationships with.Claiming that InterFACE is running a scam" just because we never once returned a call or email" of hers is completely without merit and not true. The [redacted] family was assisted every single time they contacted the Client Services Department according to our data, her last call dating as latest as June 19, 2014. [redacted] claims are nothing but hurtful. We have submitted two requests to the Marketing and Promotion Department on behalf of the [redacted] family to market **. [redacted] more aggressively than before, upon her request and our evaluation.InterFACE does not and cannot promise any level of success in this industry. This is because we do not dictate which of our clients the industry professionals we are promoting them to decide to represent or partner with. We do not provide or promise jobs. We simply provide a service to our clients through which they will be visible to the more than 250 industry professionals searching for talent. InterFACE feels that as long as the client has realistic goals and expectations, they can be successful through our marketing efforts. In fact, more than 80% of our clients receive at least one industry professional request, which is an extremely high success rate in such a competitive industry. However, no guarantee was made by any member of the InterFACE staff that she would be selected to be a model or spokesman for any company. It is further ensured that each and every client understand this since it is reiterated verbally in the evaluation meeting and also outlined in the Professional Services Agreement that **. [redacted] signed.In the time that [redacted]s daughter has been marketed, shes been promoted to numerous industry professionals. This has resulted in 5 submissions (requests for her composite card from an agency or talent company. Although there was no promise of success, there is activity On her account. A sample of the activity on the account of [redacted]s daughter can be provided that will clearly show that we have actively marketed her. We still have sufficient amount of time left to market her and will continue to do so.We do not understand why [redacted] is asking for a refund for the services provided. We provided her with the same marketing efforts that have led to success for many, many other clients. We understand it may be disappointing when certain levels of success are not achieved, or not achieved as expeditiously as heshe may have hoped; however, every service contracted was rendered and every promise made, fulfilled.We tried reaching the [redacted] family to discuss this complaint further but were not successful. We strongly urge [redacted] to contact our Client Services department, which is open seven days a week for our clients' convenience, so that we may be able to clarify any misconceptions that she has of InterFACE or the services that we provide. Since services were rendered for the photo-shoot and marketing membership, and finances were expended on behalf of the [redacted] family, no refund is due.Respectfully submitted,

Review: We were walking at a mall a representative of Inter Face stop us, got our info. They call us 5 times a day for a week. We set an appointment at their office, they give us a presentation that they can make our son a star, by having him in all these magazine. We set an appointment for 5 picture for $1,775 for the very next day. As soon as we got home we called the customer service to cancel the photo shoot. The customer service representative stated to write a letter and sent it to their office by certified mail within 3 day. They will give us a full refund.That same day I did what they asked. My wife and I called 25 times over a 2 month period we got put on hold and got hang up on. We went to their office last Monday their office is locked,and they left a new voice mail.This Is Going to be 90 days in September trying to get our full refund back..Desired Settlement: May I please get my full refund check for the amount of $1775. May you please shut the company down. They are a scam company trying to take money from hard working people, by targetting their children thank you God bless.

Review: I had a professional services agreement with InterFace on 2/2/2014 for a photo shoot for my daughter. The cost of the photo shoot was supposed to be $1,075, I made a deposit of $500 for the photo shoot on the same day of agreement 2/2/2014. I later decided to discontinue with the photo shoot and I sent in my cancellation request to InterFace, I met all requirements for cancellation. Cancellation policy in the agreement states that I have to send in a cancellation request in writing and must be received or postmarked, via certified mail return receipt request only, within 3 days of the execution of the agreement. The cancellation policy also stated that if the cancellation request meets the requirements, a refund will be provided within 30 days in the form of a company check.

I sent in my cancellation request on 2/3/2014 via certified mail return receipt requested and InterFace received it on 2/4/2014. I met all the requirements of the return policy.

Till date I have not received any refund, InterFace is still keeping my $500. I have made several calls to their customer care, each time I call, the representative tells my that my check will be sent out soon.Desired Settlement: I want InterFace to refund me my $500.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on February 2, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for his daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 3 outfit, 96 image photo-shoot packages for his daughter at a promotional value of $1,075. The photo-shoot was scheduled to be completed February 15, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited the process of **. [redacted]'s refund check for the full amount of $500 to be sent to him. We apologize for any inconvenience the delay may have caused **. [redacted]. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and experienced a merchant switch, but we are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry The [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have not received my refund from Interface till date, the agreement I had with Interface states that Interface will refund me within 30 days of receiving my cancellation request. It is over 150 days now since they received my cancellation request.

Review: After hearing from Revdex.com I still tried to get my money back from interface for marketing I still have not receive anything each time I tried they have gave me the run around I have spoke with several people with no avail they are saying they do not owe me any refund but I have contact them before the time was giving for the marketing to part of the contract I have spoken to people on a first name basis and when I ask for their last name they will not give it to me. I have also spoken to customer service and every time I get a run around I was even told to come out there and that my son had a meeting with the manager and some one else name wayne and when I get there there was no such interview I believe this company is a scam and is scamming people out of their hard earn money and nothing is being done to stop these people from taking advantage of poor people trying to pursue a dream for their children such as mines my son name is [redacted] and he now 19. At the time of the so csll photo shoot and did get no make up, wardrobe, or hair done. When we went to marketing interview it was told to us we will be hearing something in three weeks we never did untill I contact you all. I only want my money back for marketing. I have tried for two moonths to cancel the marketing. I have spoke with wayne scout, he set up the fake interview, I spoke with Terri the recptionist, I spoke with Gina the manager, Meg g[redacted] the maarketing director I also spoke with rachel from customer service no one has told me anything about reimbursing for my money. I read the letter and that was all lies, there was no truth in that letter. If some one could help me with this matter I will appreciate it very much I am a very sick woman and I do not have money to give a company that is running scams on people, I have spent $1895 with these people and I only want the 1000 dollars I spend for marketing.Desired Settlement: I would like them to reimburse me for the $1000 dollars I spent for marketing, I am tired of getting the run around, I have tried to get my money back for the past two three months

Business

Response:

The [redacted] family did attend and complete the photo-shoot and the marketing meeting. The full staff was hired and paid for their time and expertise in order to complete the photo-shoot. [redacted] claims that her son's wardrobe, hair, and make-up were not done at the photoshoot. Wardrobe is something that clients bring on their own and our stylist assists them styling their outfits. Seeing that [redacted]' son had a three (3) outfit photo-shoot, a stylist was there to assist him with his outfits. Male models do not require much make-up and hair styling unless they have long hair. Make-up is still applied as they have to appear in front of a camera, but just not as heavy. So, for [redacted] to make such a claim is completely baseless.[redacted] was not led on in any which way as she is claiming. She also wrongfully accuses InterFACE of "running a scam." [redacted]' words are very hurtful and completely without merit. As mentioned in her previous complaint, her son's marketing profile was only activated on April 7, 2014. We are barely within the first two months of a two year marketing term. For [redacted] to judge and measure our success rate and competency with the past two months is not fair at all. We have started marketing **. [redacted] as aggressively as our other clients who InterFACE does not and cannot promise any level of success in this industry. This is because we do not dictate which of our clients the industry professionals we are promoting them to decide to represent or partner with. We do not provide or promise jobs. We simply provide a service to our clients through which they will be visible to the more than 200 industry professionals searching for talent. InterFACE feels that as long as the client has realistic goals and expectations, they can be successful through our marketing efforts. In fact, more than 80% of our clients receive at least one industry professional request, which is an extremely high success rate in such a competitive industry. However, no guarantee was made by any member of the InterFACE staff that s/he would be selected to be a model or spokesman for any company. It is further ensured that each and every client understand this since it is reiterated verbally in the evaluation meeting and also outlined in the Professional Services Agreement that [redacted] signed.[redacted] in her complaint claims that her son has not received any calls for opportunities yet. We want to make it clear to [redacted] that **. [redacted]' profile was activated on April 7, 2014 which is when a username and password was e-mailed to **. [redacted] to adcess the profile as well. The profile has only been activated for mere two months as of now, while we have a little less than two years left to market and promote [redacted]' son. We believe that is more than enough time for us to promote [redacted]' son and avail opportunities for him as long as they have realistic goals and expectations. jWe do not understand why [redacted] claiming she was "set up with a fake interview.'' That is absolutely false. The [redacted] family did attend the initial meeting and the marketing with our directors and nothing about the meeting was fake or a lie. [redacted] continues to make unpleasant claims which are nothing but just false.In the time that **. [redacted] has been marketed, he's been promoted to numerous industry professionals. This has resulted in 5 submissions (requests for his composite card from an agency or talent company). Although there was no promise of success, there is activity on his account. A sample of the activity on **. [redacted]' account can be provided that will clearly show that we have actively marketed him. We still have sufficient amount of time left to market **. [redacted] and will continue to do so. We are providing her son with the same marketing efforts that have led to success for many, many other clients. We understand it may be disappointing when certain levels of success are not achieved, or not achieved as expeditiously as he/she may have hoped; however, every service contracted was rendered and every promise made, fulfilled.We strongly urge [redacted] to contact our Client Services department, which is open seven days a week for our clients' convenience, so that we may be able to clarify any misconceptions that she has of InterFACE or the services that we provide. Client Services' hours of operation are Monday through Friday 9 a.m. to 8 p.m. and on weekends from 9 a.m. to 5 p.m. Since services were rendered for the photo-shoot and marketing membership, and finances were expended on behalf the [redacted] family, no refund is due.Respectfully submitted,Annette G[redacted]Client Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: For months I have been trying to get my money back I went thru the proper procedures on the contract I have talk to people in customer service and no one has help me all I want is my money back I do not want any service from interface I do not want no marketing or anything else I just want my money back if I could get help for this matter I would really appreciate it I am begging someone to help me.

Regards,

[redacted]

Review: On December 17, 2013 I entered in a professional services agreement with InterFACE 5 LLC. A deposit of $400.00 was provided via credit card. On December 18, 2013 a cancellation letter was postmarked and received by [redacted] on December 19, 2013 at 10: 53 am. According to the InterFACE cancellation policy that reads, “with respect to each of the services you select, if any, any request for cancellation must be in writing and must be received or postmarked, via certified mail return receipt requested only, within three (3) days of your execution of this Agreement. If your request for cancellation complies with these requirements, a refund will be provided within (30) days in the form of a company check,” I should have received my deposit. It has been 47 business days and I have not received a refund. I spoke with a [redacted] and [redacted] on February 21, 2014 and both said the refund check has not been sent out yet and was delayed. It is unacceptable that I met the agreement criteria for cancellation and InterFACE has not.Desired Settlement: InterFACE needs to uphold their end of the professional services agreement and refund the deposit of $400.00 by the end of business on February 26, 2014. I should receive the refund in the form of a company check in the amount of $400.00 by March 3, 2014.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 17, 2013 at our [redacted]

location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. & [redacted] decided to purchase a 1 outfit, 48 image photo-shoot package for their

son for $775. The photo-shoot was scheduled to be completed December 21, 2013.

[redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (# [redacted]) for the full amount to be sent to [redacted]. Swain. We apologize for any inconvenience the delay may have caused her. We have, unfortunately, encountered significant

clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.

Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the services we provide. We are sorry that [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.

Respectfully submitted,