Interface Network

Review: On 11 January 2014, my husband and I took my daughter to InterFACE's Maryland office. We entered into a contractual agreement with InterFACE, whereby we paid $1495.00 up front, for which they were supposed to take professional photos of my daughter. That same day, we went home and did more research on the company online, finding out that they have many performance problems and overall issues with their clients. For this reason, we sent a certified letter cancelling the contract on 13 January 2014, which was received by the Maryland office on 14 January 2014. Our contract stated that in order to receive a refund, we needed to send a certified cancellation letter postmarked within 3 days of signing the contract, and before any services rendered. As you can see, we complied with this completely. Also, as per the contract, InterFACE is to refund the full amount within 30 days of receiving our letter; 3 months after receiving our letter, we received nothing. I have called almost every week since 14 February (when I was supposed to receive the refund), and I always receive a different answer; I don't know where the check is, accounting has a back-up, the check was sent but lost in the mail, the check was never sent but we're express mailing you one now, I have the check in my hand right now and am putting it in the mail today, etc. However, still nothing. Please note that I have also filed with the Revdex.com in New Jersey; while we used the Maryland office for services, the accounting department that is supposed to cut our check is located in NJ.Desired Settlement: I expect, at the bare minimum, a full refund of $1495.00. I would also expect interest, or some other fee to cover the inconvenience of not having this money for so long, but at the very least, $1495.00.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 11, 2014 atour [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 3 outfit, 96 image photo-shoot packages for her daughter for $1,495. The photo-shoot was scheduled to be completed January 18, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with usabout any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with ourservices at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future. Respectfully submitted,

Review: On April 8th, I originally signed my daughter (talent) [redacted] up to be represented by interface. The contract states that I have 3 business days to terminate contract in writing in order to receive a full refund. I immediately had a cancellation rush delivered to address. About a week later, I received a call from their refund resolution department confirming delivery of my letter and verifying delivery address. I called a couple of weeks later requesting status and was told there's been an issue with the check and that I should receive in 7 business days. Ever since, when calling to check the status, I've received a run around. I've called almost weekly ever since looking for updates but I get the same answer "I will forward your request to our management for immediate processing."Desired Settlement: I would like a refund in the amount of $795 that was charged to my credit card. I would also like refund for sending my certified cancellation of $12.

Business

Response:

This is in response to the complaint submitted by [redacted] did attend a free evaluation meeting with one of our Development Directors on April 7, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] purchase a 1 outfit, 48 image photo-shoot packages for her daughter at a value of photo-shoot was scheduled to be completed April 27, 2014.[redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a decided to $775. The ation full refund as promised. We have expedited the process of her refund check for the full amount of $775 to be sent to [redacted]. We apologize for any inconvenience the delay may have caused [redacted]. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and experienced a merchant switch, but we are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience they can speak with us about any further concerns at any point that they wish. We available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry [redacted] decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

Review: Interface Network contacted me about a talent research opportunity at the beginning of July. They described what they were about and what they can do to advertise my daughter for possible modeling, commercials, etc. I went with my daughter to their company [redacted], Maryland a week later. The packages they offered for the photo shoot were too expensive. I had consulted with my husband with payment options. We got the less expensive package $1,495 with a $250 down payment with a credit card. We were schedule for a photo shoot several days later. Once I got home I had discussed this more in detail with my husband. We decided to contact the company to cancel the contract. They informed us on the procedures on how to comply with there cancellation of the policy. We canceled the agreement in writing and was received and postmarked via certified mail within three days of the execution of the contract. We had emailed and called the company and they confirmed that they did receive the cancellation on July 16, 2014and they would process our refund in 30 days time by a company check. After 30 days time we did not receive a check. We have called several times to check the status of the refund. We have been unsuccessful to contact the company.Desired Settlement: The Interface Network company should be able to give us our refund since we had cancelled 4 days prior by a phone call and two full days prior to the photo shoot. We would like to receive our refund within the next 45-60 days.

Review: I had three days to cancel a contract that I was pressured into signing. The very next day I sent a letter to cancel the policy. The contract read three days written letter with confirmation. When they received it one person told me ok we will send your check in the mail soon we have thirty days on the 30th day I called and was told well it will be 14 days so I waited 14 days then was told it was lost in the mail we will cancel that check and get a new one in the mail. One person told me check go out Friday then next time I called the said Monday. Then they said that person has nothing to do with payment so they kept telling me it's in the mail and that was started in February and still have not received my check.Desired Settlement: I would like my money back. I would like to sue but I moved and can not sue them in a different state. If they expect people to go by the contract then they need to go by it.

Business

Response:

Attached is our response to the complaint submitted by [redacted]. The [redacted] family did attend a free evaluation meeting with one of our Development Directors on February 13, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her children. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase three 1 outfit, 48 image photo-shoot packages for her children at a promotional value of $1,395 total;. The photo-shoot was scheduled to be completed March 8, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited the process of refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

Review: I took my daughter to be screened by a talent agent to Interface Network at [redacted] MD on August the 10th. After her screening - they wanted to purpose her and ask that I provide a deposit of $200. The agent along with a contract told me that if I wanted to cancel I could do so within 3 business days. On Monday when I got to work, I decided to cancel the contract and request a refund in full. I typed the letter and sent the letter for next day (August 13th). The tracking number for this letter received by someone named [redacted] was [redacted]. Per the contract, the refund would be issued within 30 days. I followed up with a woman by the name of [redacted] on September 9th and she asked me to verify my address in which I did. She told me that she could not give me a date of when the check would be processed, but they have all the information needed. I called back the beginning of October and spoke with [redacted] and she told me that a check was processed, but did not understand why it was not sent out. She mentioned they had a new system and my payment fell through the cracks. She stated that she would re-submit the payment to financing and for me to follow-up with her in a week. I waited until today October 16th - as I'm EXTREMELY busy on my job to be kept on hold and transferred by numerous people and for me to repeat my story repeatedly. I spoke with [redacted], who stated that a check was processed back in Sept 6th and had I received it. After further investigation, he said that he emailed the higher ups and accounting department to have a check re-issued and sent to me via express mail. He said I should hear or have a check by next week. If not, to call back. This is really becoming frustrating, as I paid with a DEBIT card, which in term is the same as cash. We are two months behind scheduled payment per their CONTRACT. This is the reason for my complaint.Desired Settlement: I would like for you to get involved to have them issue my full refund and be held accountable for their financing departments negligence. This is unacceptable regarding the run-around. This is not how a professional establishment should be ran.

Thanks.

Business

Response:

This is in response to the complaint submitted by **. [redacted] The [redacted] family did attend a free evaluation meeting with one of our Development Directors on August 10, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for her daughter for a promotional rate of $595. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. A refund check (#[redacted]) for the full amount has been expedited and had been sent on October 8, 2013 to **. [redacted]. We attempted to reach **. [redacted] to find out if she received the check but were not able to speak with her directly. If for whatever reason **. [redacted] did not receive her check we will put a stop payment on the original one and have another one sent out immediately. We left a message with our full contact information so that she could call to speak with us directly regarding the matter so that we can have it rectified as soon as possible. Our Client Services department is open seven days a week for our clients’convenience. Respectfully submitted,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I have spoken with SEVERAL people after October 8th stating that a check was in fact mailed to my address and EACH time a representative stated that they would cancel that check (since it was never cashed and they verified that). Every time I call to explain my story - I have to speak with three to four different representatives. Just yesterday, I spoke with someone that said he was going to take it up to his manager, took my DIRECT work number at ###-###-#### and said he would call me back in 5 minutes. Needless to say, I never received a call back. Yes, the consultation was free but before you leave - they PRESSURE you into committing to their program. I am VERY disappointed in the fact that I have to go through this much trouble to receive $200 dollars back. The fact that they claimed to have sent the check out in October clearing states that it has not been cashed - would suggest they would immediately CANCEL the check and REISSUE another one and send it UPS OR FEDEX so that it is traceable. This is unacceptable to a supposedly highly reputiable company. Please Revdex.com assist with my refund.

Regards,

Business

Response:

This is in response to the reply submitted by **. [redacted]We would be more than happy to send **. [redacted] another refund check as soon as she confirms her address like we have previously requested. The address she has provided in the previous response is the address that we had initially sent the check to. As previously stated, we need her to contact us and verify her address so that we can get the check sent to the correct location. Client services is open seven days a week and can be reached at ###-###-####.Respectfully submitted,[redacted]Client Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I have called the number stated by the business. I did speak with a rep by the name of [redacted]. She seemed surprised that I had not yet received my refund. She also could see in the system where I have called to verify my address on previous accounts. I did verify the SAME address again and she said that she would submit it to the accounting departing where I should be sent out a check. So as of today, I have not received a refund check.

Regards,

Review: I went into Interface's office in [redacted], MD on Friday 8/8/14 and spoke with one of the "directors" whose name was Brittany T[redacted](?). She told me that I would need to pay a one-time fee of $1500 to be involved in this company and to get a "professional photo shoot" with celebrity photographers and makeup artists. I was then pressured and rushed into signing a contract with her (she did not give me time to read over all of the contract and physically pulled it out of my hand at one point) and was told to "initial here" and "initial there". I was given a copy of the contract and later read that I would have to pay $45 for the copyright release for these photos and $12.50-$30 per month for the marketing of these photos, which I was never told in the meeting with Brittany. I scheduled my photo shoot for the next day (8/9/14). I realized at the photo shoot after talking to the photographers and makeup artists that these photographers and make-up artists were freelance workers who just started working there and they were not celebrity photographers and makeup artists. Upon leaving the photo shoot that day, I made an appointment with Mark R[redacted] to come in the next day (8/10/14) and discuss my "marketing plan". When I arrived at the office again on 8/10/14, Mark R[redacted] brought me into the back room alone. He told me that I would have to pay for the copyright of my photos. He took my bank card and left the room. He came back with a piece of paper (my contract) and my receipt. Because I was so overwhelmed and intimidated, I later realized that he charged my card before I even signed that contract. On the contract, it said that I would get my photos posted on a website in three days and they could stay on the website for one month for free. After that month, my card would be charged $9.95 per month automatically. The paper told me that I could call a certain number at any time to have these photos taken down. After speaking with him, I was told that my "marketing manager" was running late in traffic and would be there an hour later than originally specified. After I waited that hour for her to arrive, I was brought into a room with her and she told me that I need to pay another $1500 for three years of this company marketing me online. I told her that I could not afford this because I am a college student paying for this on my own. She continued to pressure me into buying it. I was told that I would have three days to cancel this marketing agreement and receive a full refund if I wanted. Today (8/12/14), which is two days later, I decided that I wanted to cancel the marketing agreement and receive a full refund. However, when I called their multiple numbers, I was either put on hold for an hour or directed to voicemail. Flustered, I drove to [redacted] MD (which is an hour away), desperate to try to speak to someone, just to find out that their office was closed. When I got home, I mailed in a letter of cancellation on this day to the company in [redacted]. Through further investigation, I realized that this company has been scamming people for a while. I suspect this company is illegitimate. I changed my banking information and bank card. I am complaining against this company for giving me faulty/misleading information, pressuring and not giving me time to read over the contracts I was given, and not giving me any means to terminate my agreement that they promised me I would have the chance to do.Desired Settlement: I would like to receive a full refund from this company of $3,045. I would also like this company to be shut down immediately so they can stop scamming the public.

Review: I came into Interface May 26, 2014 for an appointment for my daughter. My husband was alarmed by the fast talking of Brianna so when we went home and did research on the company and found numerous complaints and also a friend of my husbands told us it was a scam we decide to invoke our 3 day right to a refund. I sent a certified letter the very next day to request a refund. I know if was received because someone called and said that they need to get more information in regarding my refund. I haven't heard anything since then. I called on July 24, the gentlemen I spoke to told me how much the refund was, read my address back to me and told me to wait 2 more days. It is Tuesday July 29 more than 2 days later and way more than 30 days it says it take to process the refund. I called back was hung up on so many times but I kept calling back to back and kept getting hung up on without anyone answering the phone, which mean they knew my number and was not going to answer the phone. I called from my cell phone and they answer the phone but won't say anything so they know that number as well and won't answer. After being hung up on for a while I got an answer and this guy tells me I am trying to connect you. I get the voice mail of Annette G[redacted]. I left a message but I doubt if she will will call back if that is a real person. I t has been over 30 days and almost 60 days and I would just like my refund period. I abide by the rules in order to request the refund and I would like them to abide by the rules and return me my money as soon as possible.Desired Settlement: I would like my full refund of $300

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on May 26, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot package for her daughter at a promotional value of $600. The photo-shoot was scheduled to be completed June 8, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We had expedited the process of refund check for the full amount $300 to be sent to the family, but we have switched vendors that have caused a delay in our accounting department. Despite everything, we are working in good faith to rectify them expeditiously. We apologize for any inconvenience the delay may have caused the [redacted] family.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

Review: I met with a representative from Interface Talent on June 1, 2014 to discuss modeling services for my 14 year old daughter. I paid $50 as a deposit to have a photo shoot for my daughter in July, however, per the contract, I canceled the agreement within the 3 days specified via certified mail. I've called Inteface over 6 times to inquire about my $50 refund and they kept telling me it was in process. The last call was on August 8th and I was referred to the Nicholas A[redacted], the Assistant Manager of Client Services. Mr. A[redacted] sent me an email stating my refund would be mailed within 2 weeks if not sooner. I have sent Mr. A[redacted] 6 emails asking for information and have tried to call the number he provided - Tel: [redacted], but the number is not valid. His email is [redacted], but I have not received a call or email since August 8, 2014.Desired Settlement: I am asking for my refund of $50.00. The contract states a refund within 30days and it's been 90 days.

Review: We have a contract with InterFACE to develop composite cards and head shots in order to market our daughter. When I called to cancel a monthly subscription of her photos, the telephone numbers were either out of order or there was a message about a "service issue." We paid $2000 for the composites, head shots and marketing on their digital site. I have tried to call them several times and never got a live person.Desired Settlement: At this point, I would like a refund of the $2000 we paid and an assurance that we will not be charged a monthly fee for "hosting" our daughter's photos in their database.

Review: A refund (of US$775.00) was requested after cancelling the Service (A photo shoot package). This was done in writing and was sent via certified mail return receipt within three (3) days of the execution of the Agreement. The Cancellation policy states that a refund will be provided within thirty (30) days in the form of a company check. The Agreement was signed Dec.6, 2013. Ninety (90) days have passed and I have not received the check. I have called several times and after hours of being put on hold and talked to several Customer Service agents I never get an answer as to why I have not received the check yet.Desired Settlement: A full refund of the money paid and a compensation ($25) for time wasted calling to collect the money and delay on receiving the money.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 6, 2013 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer,make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 1 outfit,48 image photo-shoot package for her daughter for $775. The photo-shoot was scheduled to be completed December 8, 2013. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow therefund policy will receive a full refund as promised. We had expedited a refund check (#[redacted]) for the full amount and sent it to [redacted] on March 12,2014. After [redacted] informed us on March 25, 2014 that she still did not receive the refund check, we immediately voided the check and advised theaccounting department to issue another check. We advise [redacted] to bear with us while another refund check is issued to be sent out to the [redacted] family.We apologize for any inconvenience the delay may have caused the [redacted] family. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with ourservices at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Even though the letter acknowledges that Interface owes me $775.00 I have yet to receive the check.I was told by someone that re-directs calls at the customer service department that a check was going to be cut the 7th or the 8th of April (because [redacted], one of the managers, didn't have the courtesy to answer my call in person, so he sent the message with the person that screens the calls.) and I have not received the check yet. The check has been due for over 90 days now. I think over 90 days is unacceptable.

Regards,

Business

Response:

This is in response to [redacted]'s complaint. We had expedited a refund check (#[redacted]) to the address provided and confirmed by [redacted] but after [redacted] advised us that she never received the check we immediately started working on cutting her a new refund check. The check was sent out on April 9, 2014. We apologize if the delay caused [redacted] any inconvenience. Also, our Client Services Department is available seven days a week to answer any questions she may have.Respectfully submitted, [redacted] Client Services

Consumer

Response:

Fwd: Complaint # [redacted]

Review: I took my 13yr daughter [redacted] to what I believed to be a reputable talent agency. on 9/28/13. after high pressure tactics- I was charged $1,050.00 for their high priced photography shots. after returning home that evening, I tried calling to cancel and was told I have to overnite in writing the request to cancel. They give you 3 days to do this- in addition they give you a full week where you have to cancel the photo shoot as well. I did exactly as was on the contract. The transactions were placed on 2 of my credit cards and after a month recieved a credit on my [redacted] Card for $350.00. with a balance of $700.00 still owed to me. I have called 3x since then to get my refund and keep getting the run around. anything you can do you tell would be so greatly appreciate. Their tactics are not honest and criminal. thanks

[redacted]Desired Settlement: either the $700.00 on my [redacted] credit card or a refund check in my name.

Business

Response:

This is in response to the complaint submitted [redacted] did attend a free evaluation meeting with one of our Development Directors on September 28, 2013 at our [redacted]

location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot for her daughter $1,075. The photo-shoot was scheduled to be completed October 6, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients

who do correctly follow the refund policy will receive a full refund as promised. We have spoken with [redacted] and completely resolved the matter with her directly. We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Service Department is open seven days a week for our clients’ convenience and **. [redacted] can speak with us about any further concerns at any point that she may wish. We are available to answer any questions that she may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Client Services

Review: We were lured in during a snowstorm to meet with this company. We were pressured into paying for a photo shoot before we knew that we had to pay for the marketing part of the photo shoot being distributed to people in the industry. Had we had known that this was going to cost us a minimum of $1400 we would have never agreed to the first part. But the pressure to sign and give us a perceived discount was very stressful. We did it because of the high pressure sales tactics and us wanting a bright future for our daughter. They did not make this sound like she would not get any calls or opportunities.... I feel like we were duped and in the past eight months she has not received any phone calls or opportunities to do any photo shoots or at least start to recoup some of the money that we put out. Everything was so positive....she is such a cute little girl.... she will have no problem making it into the industry.....AND SIGN RIGHT HERE. They say that she has had activity like people are actually looking at her pictures but we have received zero phone calls. And they are not very cooperative over the phone when we call there are numerous transfers let me put you on hold so-and-so was not in the office today a lot of deceptiveness that had us thinking otherwise once we went past the three day window. We went against our better judgment. WE WANT A FULL REFUND. This COMPANY IS A FRAUD!!!!!!Desired Settlement: FULL REFUND OF THE $599 plus $800

is the ONLY WAY WE WILL BE SATISFIED. Thank you.

Review: I was approached in the mall that my daughter can be a model. then the next morning I received many calls to make a free appt. to have my daughter meet with a director to see if this is something we both can do. After meeting with the director I was offered a package deal to have my daughter modelling by the end of the year. I was asked to put down a deposit that night for 150.00 and the balance was due in 2 weeks at the photo shoot. After thinking about it and researching the company I sent them a letter and was postmarked in the 3 days per the contract which was completed. I received confirmation that the cancellation letter was received and that a refund check will be sent back to me 30 days from the time that I went into the office in [redacted], Md. That information was given to me on 10/14/2013 @ 6:49pm and now on 11/14/2013 after 3 calls to the headquarters and was rudely talked too that they will have to look into the matter and get back to me. I am getting the run around to the point now I am being talked to like I am a bother for my own money.Desired Settlement: The company has an obligation to give me back my money the same way they took it which is from my credit card over night but I have to wait 30 days to get my money back to the point where I am being treated badly and with attitude. This is the worst company ever and they should not be in business when they don't give you what they promise.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on October 1, 2013 at our Gaithersburg location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for her daughter for a promotional rate of $700.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. A refund check

(#[redacted]) for the full amount has been expedited and has been sent to the address provided to us. We apologize for any

inconvenience the delay may have caused the [redacted] family.

Our Client Service Department is open seven days a week for our clients’ convenience and is available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they

decide to reconsider their cancellation in the future.

Respectfully submitted

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and though the resolution was made it is still unacceptable how a customer has to be treated to get back there own money when they cancel according to any company's policies. I am not happy that once I did receive the check (#[redacted]) it was post dated 11/01/2013 and received on 12/16/2013. It is sad that it had to come to this avenue to receive a check that was supposedly cut from InterFace since 11/01/2013.

I will not change my mind and ever use this company because my first inpression was a lasting impression. I am glad to finally have this behind me before the holidays.

Regards,

Review: I cancelled my contract with Interface on March 17, 2014. I met all requirments for cancellation policy and I have yet to recieve amy refund of $975. The policy states that a company check will be mailed within 30 days of recieving the written cancellation letter via certified mail return receipt requested only. Interface recieved my letter on March 19, 2014. I have contacted Interface twice and I have yet to recieve my refund.Desired Settlement: I would like my refund immediately.

Business

Response:

This is in response to the complaint submitted by **. [redacted].**. [redacted] did attend a free evaluation meeting with one of our Development Directors on March 15, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot packages for her daughter at a promotional value of $975. The photo-shoot was scheduled to be completed March 22, 2014.**. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused her. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry **. [redacted] decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.'Respectfully submitted,[redacted] Client Services

Consumer

Response:

[redacted] <**[email protected]>

Aug 21

to me

Hello **. [redacted],

My name is [redacted] and I filed a complaint on InterFace Talent because the company fail to return my refund check as their policy states. InterFace replied to the letter that you sent stating that they had intentions of returning my refund and I replied to your email that the issues were resolved.

I have yet to receive a refund check and I have called many time with no results. I called InterFace today and the message on the phone states that InterFace is undergoing operational issues and had to shut down and to reply to [email protected] with any issues.

I would appreciate any assistance that you can offer with resolving this issue.

Thank you,

Sent from [redacted] Mail on [redacted]

Review: This company has failed to abide by their part of their Professional Services Agreement for their cancellation policy. As stated in the agreement under Cancellation Policy, "With respect to each of the Services you select, if any, any request for cancellation must be in writing and must be received or postmarked, via certified mail return receipt request only, within three (3) days of your execution of this Agreement. If your request for cancellation complies with these requirements, a refund will be provided within thirty (30) days in the form of a company check."

Our appointment and date of purchase was May 14, 2014. First of all, our appointment to meet with the Development Director seemed very rehearsed and very fast. She gave many compliments about my granddaughter, but kept pushing for one of the more expensive services, which was a photo shoot. They were already making us wait for about 30 minutes after we arrived early for our appointment time and then being pushy about buying a photo shoot was ridiculous. My granddaughter was 10 months old and was already getting fussy. I felt pressured and wanted to choose a less expensive photo shoot when she proceeded to question my decision. Questioning my decision is already unprofessional and she pressured me into buying a more expensive photo shoot. Once we came home, I did some research on Revdex.com about this company and spoke with my family about this investment. We decided that it is too much money for us to invest in a photo shoot at this time, as we have other financial issues to deal with. This same day, we decided we would cancel the service we purchased.

We have complied with the requirements and have proof of the certified mail of our written cancellation letter dated May 14, 2014 and postmarked May 15, 2014. The service was also vocally cancelled via phone call on May 15, 2014. According to the agreement, we should have received the refund check by June 15, 2014. After looking at other complaints about this company on the Revdex.com and about their usual delay in refund checks, I decided I would call to check on the status of the refund.

My first phone call was on June 4, 2014 and I was asked by the representative if I wanted to cancel the service after telling him I would like to check on the status of my refund. He then proceeded to ask why I cancelled and if he could lower the cost for me, since that was the main issue so that I would not have to proceed with the cancellation. I told him that I had already sent in my cancellation letter and that it has been received. I proceeded to tell him that I just wanted to check on my refund. He told me that it was still processing and that they wanted to confirm my address. I complied, knowing that it has not been thirty (30) days as of yet. I told the representative, who did not seem to know how to say anything other than it was still processing, that my address is confirmed in the written cancellation letter that I had sent. He told me that they usually call a week after they receive the letter to confirm my address and in this case he said that they did not do so. I was already upset that they had not sent out anything because they never called to confirm my address. The conclusion to this phone call was that it was "still processing."

Knowing this information, I decided to check again by calling the following week on June 12, 2014. This representative told me that since I had just confirmed my address the prior week, that it was still processing. At this point I am very disappointed that this company has nothing else to say but "still processing." I have been patient and have complied with my part of the contract, but on this day they were a few days away from their thirty (30) day policy and have not even sent out the check yet. Again, I decide to wait and give them the benefit of the doubt as many companies may have issues and miscommunications.

My third phone call, before I decide to send a complain to Revdex.com, was on June 19, 2014, as a refund check has not come. The representative at this time told me that it was still processing because the vendor that the company uses for their checks has changed, so it has created another delay in sending out my refund check for another 2-3 weeks. This is completely unacceptable! I have been patient and compliant, but this company has taken way too long and has broken their agreement. I asked for a management telephone number to speak with someone who does know what is going on and to see if they can help speed up the process that has already taken far too long. The representative told me that they do not have a phone number and that they do not get contacted via phone. He eventually gave me an email after I was persistent in asking for another form of communication because that would be ridiculous.

The bottom line here is that this company has failed to abide by their contract/agreement and have done nothing to provide proper customer service. All they have done is come up with excuse on top of excuse as to why they have not sent out my refund. Calling has not provided me with the answers I need, but rather the numerous "still processing" statements.Desired Settlement: I would like for InterFACE to send me a refund check of services purchased for $1,300.00 as soon as possible. I would also like for this company to revise their agreement or comply to their agreement for future customers, as I would not like to wish anyone else upon this terrible experience.

Business

Response:

This is in response to the complaint submitted by [redacted].The [redacted] family did attend a free evaluation meeting with one of our Development Directors on May 14, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot packages for her daughter at a promotional value of $1,300. The photo-shoot was scheduled to be completed May 18, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited the refund check process for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I still have not received the "expedited" refund check to this day. Thank you.

Regards,

Review: This is the second time that I am filing a complaint the first one I wrote was on December 16, 2013 it is now January 20th , 2013 and I still have not received the check including my refund from interface and their deplorable service. This is the last time I'm filing a complaint against this is a breech of contract and if I do not receive my money by the end of this month I will definitely be taking legal action because this is absolutely ridiculous that a company could lie to this extent. This business makes me sick to my stomach I want my money and the fact that I waited five months when their policy claims to give it back within 30 days is completely insane.Desired Settlement: $775.00 for the full amount for not fulfiling my previous demand of what I actually paid for $487.00 and making me wait five months

Business

Response:

This is in response to **. [redacted].

We had expedited a refund check (#[redacted]) for the amount of $487 to the address provided and confirmed by **. [redacted]. After confirming with our accounting department, we believe he never received the check. We are going to re-cut him another refund check and send it to **. [redacted]’s address. We apologize if the delay caused **. [redacted] any inconvenience. Also, our Client Services Department is available seven days a week to answer any questions he may have.

Respectfully submitted,

Client Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because they are liars and this is my second complaint I shoulve received that check months ago I want my money right now !

Regards,

Business

Response:

This is in response to **. [redacted]’s reply.

We had sent out a refund check (#[redacted]) on January 31, 2014 as stated in the previous complaint. **. [redacted] didn’t allow enough time for the refund check to arrive and rejected the response. We advice **. [redacted] to be patient, consider the current weather trend, and he will be receiving the check shortly. We apologize if the delay caused **. [redacted] any inconvenience.

Respectfully submitted,

Client Services

Review: Hello,I signed a contract with Interface talent for my kids but had to cancel the contract right away. We canceled the contract within 3 day window (which was required for 100% refund). This all happened in Mid February of 2014 and we were supposed to get our money back by Mid March (within 30 days after cancellation). We have yet to receive our refund. Please help!! I have received the worst customer service from them and they hang up or put me on hold and then hang up when I call and ask for money. I want money not only because I need it, but also becasue what they are doing is WRONG and I am not going to let it happenDesired Settlement: I would like 100% refund from them.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on February , 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her sons. The packages discussed with clients contain the use of a professional photographer, makeup artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot package and 4 outfit, 48 image photo-shoot package for her sons at a promotional value of 2,150 total. The photo-shoot was scheduled to be completed February 15, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (2689) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused him. Out of good faith we are trying to resolve any issues that were made aware to us after the merchant switch occurred with our accounting department.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry that the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

Review: On 3/12/2014 my Husband, daughter & myself went to InterFACE to meet with a director. Our meeting with The senior development director [redacted] started out with basic questions about our daughter. Quickly after we were asked if we would be interested in having our daughter do a professional photo shoot. The session would include having a professional stylists look over your outfits which you provide and put together what she feels is "the best look" for your child. Then our daughter was to be seen by a professional hairdresser which would be " styling" her hair accordingly to the outfit. Thirdly she would then have a professional make up artist apply necessary makeup for the shoot. Lastly a professional photographer would be taking a series of photos in which would show case her best features and be able to provide us with enough photos that we could create a composite card for our daughter's marketing. At arrival a lady comes out and very briefly looks at the outfits (which I had already put together) and grabs a few items and tells my daughter to go and change. No accessories were even glanced at. The shared "dressing rooms" were dirty and not so private. That same lady who is the "greatest stylist" has now turned into a "hairdresser". When my daughter sat down the lady said " for your first look we are gonna do classic" which meant she was gonna simply brush her hair and throw a Bobby pin in on one side. Which fell out. That's what they call a professional hairstyle? Then she promptly turned into the professional makeup artist. Being distracted by trying to gather our personal items I missed the 3 second makeup job. Now time for the second outfit , their idea of a professional hairstyle now meant curling with a flat iron and again a Bobby pin. During that time I was able to notice that they were not sanitizing any of the utensils they were using the same brush, comb and even the same sponge roller in multiple girls hair. Nothing sanitized. Now the makeup application I seen again the same applicators being used on different girls and they double dip in the makeup. Not once did they wash their hands or their tools. During our meeting we were told 3 different professionals would be assisting my daughter in her photo shoot on hair and makeup not the same person doing all three. The next day I was looking through my personal photos I took of this "great experience" and noticed the stylist did not have a license posted, the wet sanitizer had no lid and the handles of the brushes were the only thing in the solution. Not the brushes. No sinks around to properly wash and sanitize anything. I do have photos. When we arrived for our viewing of the photos and marketing meeting we were extremely disappointed. NOT ONE photo was good. They told us in the first meeting they use the best in the industry. As we sat down with the market director she immediately says to us "we need to have a re shoot , I can't use any of these photos for her composite card and first impression is everything"! I then explained my extreme disappointment with their service from all of the "staff" and explained how we were mislead into believing that there was going to be 3 separate professionals and that they were a professional Photography studio using a professional photographer. None of that happened. My husband and I then made it clear that we were not accepting a re shoot. That we were not exposing our daughter to any more of the unsanitary unprofessional atmosphere of their poor business practices. We requested a refund of our 600.00. The VP then came into the meeting I explained the same and showed her the pics I took of the conditions. She agreeing with me about the work ethics. She then said she would have to call us back on a answer. A week later and 2 emails I heard nothing. So I reached client services and they being in NJ having no clue on the full situation said that they couldn't do a refund .Desired Settlement: We would like to be FULLY refunded our payment of 595.00 . They totally misled and lied about the accreditation of their staff/ hired help?

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on March 12, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for a promotional rate of $595. The photo-shoot was scheduled to be completed March 16, 2014.InterFACE stands by the quality of the services provided in the original photo-shoot. InterFACE employs only industry professional photographers, hair stylists and makeup artists. Our stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shoots. It is in ours as well as our clients' best interest to provide only the very best of service. The [redacted] family attended and completed the photo-shoot and returned to meet with our marketing department to review the photographs. During the meeting [redacted] verbalized her disappointment with the photo shoot and demanded a full refund of the amount she had paid for the photo shoot. During the meeting she was promised a call to resolve the matter at hand. [redacted] was contacted by the VP of our [redacted] office to be assisted. Out of good faith, we made [redacted] different offers, but [redacted] chose not to move forward with us. We cannot force [redacted] to accept the offers that we made to her out of good faith; however, those offers were simply in the spirit of good client relations. Finances were expended because the staff that was hired was reserved for the photo-shoot that [redacted] signed up for and agreed to. The services and policies agreed to in the Professional Services Agreement were all adhered to by InterFACE; hence no refund is due, as mentioned earlier. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We wish [redacted] the best with any and all future endeavors, and hope to have addressed all her concerns. Respectfully submitted,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]I would like to see the entire offer they are willing to do. I know what was said to us at the marketing meeting and for recorders purpose would like to have it written out. In addition what if the second time around is as poor as the first? What are they willing to do? Instead of us keep spinning our wheels I would like to get this resolved. Also there was no "free" photo-shoot we paid for all services. Not only did we pay for all services but the commute to the location is over an hour from our home and now we are looking at having to add more trips there with the hopes that they are able to fulfill all promised services at a professional standard level.

Best Regards,

Business

Response:

This is in response to the reply submitted by [redacted]. Rebecca Flook. The offer that was presented to [redacted] by the VP of our [redacted] office is the one that stands. It is as follows: we are willing to do a re-shoot of the photo-shoot where [redacted] daughter will be assisted by more than one specialist and the pictures will be taken by a different photographer as well. We will make sure to schedule the photo-shoot during an off time so we could give [redacted] daughter all the attention and assistance she would need during the photo-shoot. In or about four to six weeks after the pictures are taken, we will activate a marketing page with the composite cards for [redacted] daughter and will promote her for three (3) months at no cost. All this can also be presented to [redacted] in writing and mailed to her for her records as well, and she will also be given contact information of a representative from the Client Services who would be able to assist her in the future. If [redacted] agrees with the above statement, we can go ahead and move forward with the offer. Respectfully submitted,[redacted]Client Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business .They also offered to bump the outfits from 2 to 3. I also noticed that the second part of my question was avoided. Yes please have a client services rep. Call me I have a few other questions that pertain to the day of the appointment.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On January 23, 2014, I entered into a photoshoot contract with InterFace 5, LLC where I provided a $100 deposit. After further consideration, I decided to not remain within the contract. In accordance with InterFace's contract cancellation policy, I issued a letter to cancel the contract and requested a refund for the $100 deposit on January 24, 2014. I complied with the refund terms and conditions, however, Interface did not refund me the $100 deposit. I have documentation to support and validate that I complied with the refund policy. I contacted InterFace via phone on February 28, 2014 and March 24, 2014 only to receive excuses of why my refund was not processed. I was told I would receive the refund but there were system issues. Still no refund was issued or received. I attempted to call InterFace multiple times thereafter and was placed on hold only to be disconnected. I still have not received the $100 deposit. Supporting documentation is attached. Contract Item 2 (C) was fully complied.Desired Settlement: $100.00 refund check issued to me at the mailing address on the contract.[redacted]

Business

Response:

This is in response to the complaint submitted by [redacted] did attend a free evaluation meeting with one of our Development Directors on January 23, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for himself. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot for himself at a promotional value of $500. The photo-shoot was scheduled to be completed March 7, 2014.[redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We apologize for any inconvenience the delay may have caused him and we are working diligently to rectify the situation. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry that [redacted] decided not to move forward with our services at this time, but strongly urge him to reach out to us if he decides to reconsider his cancellation in the future.Respectfully submitted,Annette G[redacted]Client Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I appreciate InterFace's response and acknowledgement that I followed the refund policy of the organization and are working to issue the refund timely.The credit/debit card account used to process the initial $100 payment is no longer valid, therefore, the street address provided to InterFace at the evaluation meeting is still a valid address and can be used as the mailing address to submit a $100 refund check. I anticipate receipt of the refund check in the very near future to close this matter. Upon a timely receipt of the $100 refund, I will follow up to this complaint with a response of an outcome with InterFace.

Regards,

Review: Interface signed a contract with me wherein I gave a $50 deposit and was given the contractual authority to cancel within 3 days by phone or letter. I chose to both call and send a letter after numerous failed attempts to speak to a person at this company (they repeatedly hang up on you or do not even answer to begin with). Finally I spoke with a customer service rep ([redacted]) who said my check would be mailed in 30 days. Now 40 days have passed and no check has arrived. Moreover, the customer service reps are unreachable and continue to hangup on you when you call.Desired Settlement: Please mail me a check for $53.50 (the $50 deposit and the $3.50 for mailing the certified letter)

Business

Response:

This is in response to the complaint submitted by **. [redacted]

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on November 17, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a photo-shoot for his daughter and left a total deposit of $50. The photo-shoot was scheduled to be completed November 24, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to the [redacted]

family. We apologize for any inconvenience the delay may have caused them.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,