Interface Network

Review: the advertising people at the mall came to my daughter and they convinced her into doing the modeling interview,on the interview day they asked to do a professional photoshoot that would cost around $1700 but we took the lowest price which was $595 and then when my daughter went home she did some background research on the company and discovered they were a scam.The next morning I called the bank to try to cancel the payment but they said it was too late to cancel the payment. On the contract it says "any request for cancelation must be in writing and must be received or postmarked ,via certified mail return receipt requested only,within three(3) days of your execution of this agreement" the refund will return by 30 days.we went to the interview on the 28th of june and we sent them the letter on the June 30th. and we called them to make sure they received the mail,and we waited for the 30 days ,it was past over 30 days and we called them again but everytime we call they say "the checks in the mail" "you'll receive it within 10 business days" and I still have not received my $595.Desired Settlement: I want my $595 refund !!!

Business

Response:

Review: My daughter, [redacted], applied for modeling on a website interface.com. Couple days later, Interface called back and told us that they want to set up an appointment to meet up with a director that was coming from New York just to see my daughter. On our first appointment, we met up with a lady named [redacted]. She explained us everything that goes on in the buisness and what my daughter would expect to happen if she plans on going along with the modeling industry with them. Not knowing anything beforehand, our director quickly skims and scams through the policy and contract, and then asks us to pay $1225 for my upcoming photoshoot that I need to have for my composite card to be made. Before paying, my parents asked if this was going to be the last time they'll have to pay for anything and [redacted] replies with a 'yes'. Believing and knowing that everything will work out as planned, we agreed to paying the money. We initial the part in the contract where it said that Interface wasnt responsible for paying the marketing company.But I only found that out days later when we all met up with the marketing industry and they told us we had to pay more money to market my daughter out in the modeling world. After our first appointment, we scheduled the photo shoot to be on the next day which was saturday. We went to the photo shoot, and when we did come there I found out that I will only be having 4 outfits to change in the photo shoot. Problem is, the day before, [redacted] had told me that I should bring a suitcase with all my clothes in it because I'll be shot in 6-8 different outfits. Noticing that something was wrong, my husband [redacted] went to the front desk to ask to kindly speak with [redacted] because he had a question. While my daughter proceeded with her photo shoot, [redacted] didn't come out to speak with my husband. That was very disappointing because I felt like it was right for my daughter to be in more outfits other than 4 because we payed so much money (1225) and then didn't get what we payed for. After the photo shoot, we asked if there was going to be any more charges for us to pay in the final meeting which was with the Marketing Company. They had told us that the only money we needed to bring was the fee if you wanted to purchase the photos from my daughters photo shoot. Which is $45. We agreed to do it in the next appointment. Arriving a week later, we were asked to look at all the pictures from my photo shoot. We were then called back into a meeting with [redacted]. She had explained everything that they would do to help succeed in the industry. Then from under the table, she pulled out a paper that had prices to chose from varying from 500-5000, depending on how long you wanted the interface industry to market you for. My husband and I were shocked at the news because we weren't expecting to pay more money. In the first appt. we were told that the only money we needed to pay was the photo shoot cost and that was all. Now, we were asked to pay even MORE money than planned. It was a shock because no one told us about these extra expenses that were in store for us. We didn't have that extra money laying around, so we just walked out. The marketing directors their tried lowering the prices a couple hundred dollars just to market my daughter for a couple months. They didn't want the money we had already spent to go in the trash. We thought that it was a rip off from not telling us anything from the start, so we walked out and backed down from the offers they were giving us. Coming home with hurt, sadness, and discrimination, my husband and I called Customer Care to file a complaint. They had told us that they would investigate and call us back by Thursday to tell us what to do from here on. The lady I spoke with said that Interface was only open for several months and that they don''t know what to do. I feel like its not my fault that they are just a beginning company and dont know how to run their business very well. Not getting the call on thursday, I decided to contact you guys and file a complaint that I think is vey important. Please help us and thank you so much in advance.Desired Settlement: I want the Interface company to refund my money because I had been lied to from the beginning, and I dont want to have anything to do with them from now on. Thank you

Business

Response:

Case # [redacted]

Inboxx

I am attaching the reply to the complaint filed by

[redacted], Case .

Aug 28 [redacted] <[redacted]>12:10 PM (23 hours ago)to me[redacted],

We received a late notice for this but we submitted this to you back on 8/28/2013. The reply we previously sent in on this case is attached. Also, We are looking for a way we can reply to these online so that we do not have any late notices.

Click here to Reply or Forward

Review: I had three days to cancel a contract that I was pressured into signing. The very next day I sent a letter to cancel the policy. The contract read three days written letter with confirmation. When they received it one person told me ok we will send your check in the mail soon we have thirty days on the 30th day I called and was told well it will be 14 days so I waited 14 days then was told it was lost in the mail we will cancel that check and get a new one in the mail. One person told me check go out Friday then next time I called the said Monday. Then they said that person has nothing to do with payment so they kept telling me it's in the mail and that was started in February and still have not received my check.Desired Settlement: I would like my money back. I would like to sue but I moved and can not sue them in a different state. If they expect people to go by the contract then they need to go by it.

Business

Response:

Attached is our response to the complaint submitted by [redacted]. The [redacted] family did attend a free evaluation meeting with one of our Development Directors on February 13, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her children. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase three 1 outfit, 48 image photo-shoot packages for her children at a promotional value of $1,395 total;. The photo-shoot was scheduled to be completed March 8, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited the process of refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

Review: Interface Network contacted me about a talent research opportunity at the beginning of July. They described what they were about and what they can do to advertise my daughter for possible modeling, commercials, etc. I went with my daughter to their company [redacted], Maryland a week later. The packages they offered for the photo shoot were too expensive. I had consulted with my husband with payment options. We got the less expensive package $1,495 with a $250 down payment with a credit card. We were schedule for a photo shoot several days later. Once I got home I had discussed this more in detail with my husband. We decided to contact the company to cancel the contract. They informed us on the procedures on how to comply with there cancellation of the policy. We canceled the agreement in writing and was received and postmarked via certified mail within three days of the execution of the contract. We had emailed and called the company and they confirmed that they did receive the cancellation on July 16, 2014and they would process our refund in 30 days time by a company check. After 30 days time we did not receive a check. We have called several times to check the status of the refund. We have been unsuccessful to contact the company.Desired Settlement: The Interface Network company should be able to give us our refund since we had cancelled 4 days prior by a phone call and two full days prior to the photo shoot. We would like to receive our refund within the next 45-60 days.

Review: I came into Interface May 26, 2014 for an appointment for my daughter. My husband was alarmed by the fast talking of Brianna so when we went home and did research on the company and found numerous complaints and also a friend of my husbands told us it was a scam we decide to invoke our 3 day right to a refund. I sent a certified letter the very next day to request a refund. I know if was received because someone called and said that they need to get more information in regarding my refund. I haven't heard anything since then. I called on July 24, the gentlemen I spoke to told me how much the refund was, read my address back to me and told me to wait 2 more days. It is Tuesday July 29 more than 2 days later and way more than 30 days it says it take to process the refund. I called back was hung up on so many times but I kept calling back to back and kept getting hung up on without anyone answering the phone, which mean they knew my number and was not going to answer the phone. I called from my cell phone and they answer the phone but won't say anything so they know that number as well and won't answer. After being hung up on for a while I got an answer and this guy tells me I am trying to connect you. I get the voice mail of Annette G[redacted]. I left a message but I doubt if she will will call back if that is a real person. I t has been over 30 days and almost 60 days and I would just like my refund period. I abide by the rules in order to request the refund and I would like them to abide by the rules and return me my money as soon as possible.Desired Settlement: I would like my full refund of $300

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on May 26, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot package for her daughter at a promotional value of $600. The photo-shoot was scheduled to be completed June 8, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We had expedited the process of refund check for the full amount $300 to be sent to the family, but we have switched vendors that have caused a delay in our accounting department. Despite everything, we are working in good faith to rectify them expeditiously. We apologize for any inconvenience the delay may have caused the [redacted] family.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

Review: I went into Interface's office in [redacted], MD on Friday 8/8/14 and spoke with one of the "directors" whose name was Brittany T[redacted](?). She told me that I would need to pay a one-time fee of $1500 to be involved in this company and to get a "professional photo shoot" with celebrity photographers and makeup artists. I was then pressured and rushed into signing a contract with her (she did not give me time to read over all of the contract and physically pulled it out of my hand at one point) and was told to "initial here" and "initial there". I was given a copy of the contract and later read that I would have to pay $45 for the copyright release for these photos and $12.50-$30 per month for the marketing of these photos, which I was never told in the meeting with Brittany. I scheduled my photo shoot for the next day (8/9/14). I realized at the photo shoot after talking to the photographers and makeup artists that these photographers and make-up artists were freelance workers who just started working there and they were not celebrity photographers and makeup artists. Upon leaving the photo shoot that day, I made an appointment with Mark R[redacted] to come in the next day (8/10/14) and discuss my "marketing plan". When I arrived at the office again on 8/10/14, Mark R[redacted] brought me into the back room alone. He told me that I would have to pay for the copyright of my photos. He took my bank card and left the room. He came back with a piece of paper (my contract) and my receipt. Because I was so overwhelmed and intimidated, I later realized that he charged my card before I even signed that contract. On the contract, it said that I would get my photos posted on a website in three days and they could stay on the website for one month for free. After that month, my card would be charged $9.95 per month automatically. The paper told me that I could call a certain number at any time to have these photos taken down. After speaking with him, I was told that my "marketing manager" was running late in traffic and would be there an hour later than originally specified. After I waited that hour for her to arrive, I was brought into a room with her and she told me that I need to pay another $1500 for three years of this company marketing me online. I told her that I could not afford this because I am a college student paying for this on my own. She continued to pressure me into buying it. I was told that I would have three days to cancel this marketing agreement and receive a full refund if I wanted. Today (8/12/14), which is two days later, I decided that I wanted to cancel the marketing agreement and receive a full refund. However, when I called their multiple numbers, I was either put on hold for an hour or directed to voicemail. Flustered, I drove to [redacted] MD (which is an hour away), desperate to try to speak to someone, just to find out that their office was closed. When I got home, I mailed in a letter of cancellation on this day to the company in [redacted]. Through further investigation, I realized that this company has been scamming people for a while. I suspect this company is illegitimate. I changed my banking information and bank card. I am complaining against this company for giving me faulty/misleading information, pressuring and not giving me time to read over the contracts I was given, and not giving me any means to terminate my agreement that they promised me I would have the chance to do.Desired Settlement: I would like to receive a full refund from this company of $3,045. I would also like this company to be shut down immediately so they can stop scamming the public.

Review: I took my daughter to be screened by a talent agent to Interface Network at [redacted] MD on August the 10th. After her screening - they wanted to purpose her and ask that I provide a deposit of $200. The agent along with a contract told me that if I wanted to cancel I could do so within 3 business days. On Monday when I got to work, I decided to cancel the contract and request a refund in full. I typed the letter and sent the letter for next day (August 13th). The tracking number for this letter received by someone named [redacted] was [redacted]. Per the contract, the refund would be issued within 30 days. I followed up with a woman by the name of [redacted] on September 9th and she asked me to verify my address in which I did. She told me that she could not give me a date of when the check would be processed, but they have all the information needed. I called back the beginning of October and spoke with [redacted] and she told me that a check was processed, but did not understand why it was not sent out. She mentioned they had a new system and my payment fell through the cracks. She stated that she would re-submit the payment to financing and for me to follow-up with her in a week. I waited until today October 16th - as I'm EXTREMELY busy on my job to be kept on hold and transferred by numerous people and for me to repeat my story repeatedly. I spoke with [redacted], who stated that a check was processed back in Sept 6th and had I received it. After further investigation, he said that he emailed the higher ups and accounting department to have a check re-issued and sent to me via express mail. He said I should hear or have a check by next week. If not, to call back. This is really becoming frustrating, as I paid with a DEBIT card, which in term is the same as cash. We are two months behind scheduled payment per their CONTRACT. This is the reason for my complaint.Desired Settlement: I would like for you to get involved to have them issue my full refund and be held accountable for their financing departments negligence. This is unacceptable regarding the run-around. This is not how a professional establishment should be ran.

Thanks.

Business

Response:

This is in response to the complaint submitted by **. [redacted] The [redacted] family did attend a free evaluation meeting with one of our Development Directors on August 10, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for her daughter for a promotional rate of $595. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. A refund check (#[redacted]) for the full amount has been expedited and had been sent on October 8, 2013 to **. [redacted]. We attempted to reach **. [redacted] to find out if she received the check but were not able to speak with her directly. If for whatever reason **. [redacted] did not receive her check we will put a stop payment on the original one and have another one sent out immediately. We left a message with our full contact information so that she could call to speak with us directly regarding the matter so that we can have it rectified as soon as possible. Our Client Services department is open seven days a week for our clients’convenience. Respectfully submitted,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I have spoken with SEVERAL people after October 8th stating that a check was in fact mailed to my address and EACH time a representative stated that they would cancel that check (since it was never cashed and they verified that). Every time I call to explain my story - I have to speak with three to four different representatives. Just yesterday, I spoke with someone that said he was going to take it up to his manager, took my DIRECT work number at ###-###-#### and said he would call me back in 5 minutes. Needless to say, I never received a call back. Yes, the consultation was free but before you leave - they PRESSURE you into committing to their program. I am VERY disappointed in the fact that I have to go through this much trouble to receive $200 dollars back. The fact that they claimed to have sent the check out in October clearing states that it has not been cashed - would suggest they would immediately CANCEL the check and REISSUE another one and send it UPS OR FEDEX so that it is traceable. This is unacceptable to a supposedly highly reputiable company. Please Revdex.com assist with my refund.

Regards,

Business

Response:

This is in response to the reply submitted by **. [redacted]We would be more than happy to send **. [redacted] another refund check as soon as she confirms her address like we have previously requested. The address she has provided in the previous response is the address that we had initially sent the check to. As previously stated, we need her to contact us and verify her address so that we can get the check sent to the correct location. Client services is open seven days a week and can be reached at ###-###-####.Respectfully submitted,[redacted]Client Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I have called the number stated by the business. I did speak with a rep by the name of [redacted]. She seemed surprised that I had not yet received my refund. She also could see in the system where I have called to verify my address on previous accounts. I did verify the SAME address again and she said that she would submit it to the accounting departing where I should be sent out a check. So as of today, I have not received a refund check.

Regards,

Review: We have a contract with InterFACE to develop composite cards and head shots in order to market our daughter. When I called to cancel a monthly subscription of her photos, the telephone numbers were either out of order or there was a message about a "service issue." We paid $2000 for the composites, head shots and marketing on their digital site. I have tried to call them several times and never got a live person.Desired Settlement: At this point, I would like a refund of the $2000 we paid and an assurance that we will not be charged a monthly fee for "hosting" our daughter's photos in their database.

Review: I met with a representative from Interface Talent on June 1, 2014 to discuss modeling services for my 14 year old daughter. I paid $50 as a deposit to have a photo shoot for my daughter in July, however, per the contract, I canceled the agreement within the 3 days specified via certified mail. I've called Inteface over 6 times to inquire about my $50 refund and they kept telling me it was in process. The last call was on August 8th and I was referred to the Nicholas A[redacted], the Assistant Manager of Client Services. Mr. A[redacted] sent me an email stating my refund would be mailed within 2 weeks if not sooner. I have sent Mr. A[redacted] 6 emails asking for information and have tried to call the number he provided - Tel: [redacted], but the number is not valid. His email is [redacted], but I have not received a call or email since August 8, 2014.Desired Settlement: I am asking for my refund of $50.00. The contract states a refund within 30days and it's been 90 days.

Review: I took my 13yr daughter [redacted] to what I believed to be a reputable talent agency. on 9/28/13. after high pressure tactics- I was charged $1,050.00 for their high priced photography shots. after returning home that evening, I tried calling to cancel and was told I have to overnite in writing the request to cancel. They give you 3 days to do this- in addition they give you a full week where you have to cancel the photo shoot as well. I did exactly as was on the contract. The transactions were placed on 2 of my credit cards and after a month recieved a credit on my [redacted] Card for $350.00. with a balance of $700.00 still owed to me. I have called 3x since then to get my refund and keep getting the run around. anything you can do you tell would be so greatly appreciate. Their tactics are not honest and criminal. thanks

[redacted]Desired Settlement: either the $700.00 on my [redacted] credit card or a refund check in my name.

Business

Response:

This is in response to the complaint submitted [redacted] did attend a free evaluation meeting with one of our Development Directors on September 28, 2013 at our [redacted]

location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot for her daughter $1,075. The photo-shoot was scheduled to be completed October 6, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients

who do correctly follow the refund policy will receive a full refund as promised. We have spoken with [redacted] and completely resolved the matter with her directly. We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Service Department is open seven days a week for our clients’ convenience and **. [redacted] can speak with us about any further concerns at any point that she may wish. We are available to answer any questions that she may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Client Services

Review: We were lured in during a snowstorm to meet with this company. We were pressured into paying for a photo shoot before we knew that we had to pay for the marketing part of the photo shoot being distributed to people in the industry. Had we had known that this was going to cost us a minimum of $1400 we would have never agreed to the first part. But the pressure to sign and give us a perceived discount was very stressful. We did it because of the high pressure sales tactics and us wanting a bright future for our daughter. They did not make this sound like she would not get any calls or opportunities.... I feel like we were duped and in the past eight months she has not received any phone calls or opportunities to do any photo shoots or at least start to recoup some of the money that we put out. Everything was so positive....she is such a cute little girl.... she will have no problem making it into the industry.....AND SIGN RIGHT HERE. They say that she has had activity like people are actually looking at her pictures but we have received zero phone calls. And they are not very cooperative over the phone when we call there are numerous transfers let me put you on hold so-and-so was not in the office today a lot of deceptiveness that had us thinking otherwise once we went past the three day window. We went against our better judgment. WE WANT A FULL REFUND. This COMPANY IS A FRAUD!!!!!!Desired Settlement: FULL REFUND OF THE $599 plus $800

is the ONLY WAY WE WILL BE SATISFIED. Thank you.

Review: A refund (of US$775.00) was requested after cancelling the Service (A photo shoot package). This was done in writing and was sent via certified mail return receipt within three (3) days of the execution of the Agreement. The Cancellation policy states that a refund will be provided within thirty (30) days in the form of a company check. The Agreement was signed Dec.6, 2013. Ninety (90) days have passed and I have not received the check. I have called several times and after hours of being put on hold and talked to several Customer Service agents I never get an answer as to why I have not received the check yet.Desired Settlement: A full refund of the money paid and a compensation ($25) for time wasted calling to collect the money and delay on receiving the money.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 6, 2013 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer,make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 1 outfit,48 image photo-shoot package for her daughter for $775. The photo-shoot was scheduled to be completed December 8, 2013. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow therefund policy will receive a full refund as promised. We had expedited a refund check (#[redacted]) for the full amount and sent it to [redacted] on March 12,2014. After [redacted] informed us on March 25, 2014 that she still did not receive the refund check, we immediately voided the check and advised theaccounting department to issue another check. We advise [redacted] to bear with us while another refund check is issued to be sent out to the [redacted] family.We apologize for any inconvenience the delay may have caused the [redacted] family. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with ourservices at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Even though the letter acknowledges that Interface owes me $775.00 I have yet to receive the check.I was told by someone that re-directs calls at the customer service department that a check was going to be cut the 7th or the 8th of April (because [redacted], one of the managers, didn't have the courtesy to answer my call in person, so he sent the message with the person that screens the calls.) and I have not received the check yet. The check has been due for over 90 days now. I think over 90 days is unacceptable.

Regards,

Business

Response:

This is in response to [redacted]'s complaint. We had expedited a refund check (#[redacted]) to the address provided and confirmed by [redacted] but after [redacted] advised us that she never received the check we immediately started working on cutting her a new refund check. The check was sent out on April 9, 2014. We apologize if the delay caused [redacted] any inconvenience. Also, our Client Services Department is available seven days a week to answer any questions she may have.Respectfully submitted, [redacted] Client Services

Consumer

Response:

Fwd: Complaint # [redacted]

Review: Hello,I signed a contract with Interface talent for my kids but had to cancel the contract right away. We canceled the contract within 3 day window (which was required for 100% refund). This all happened in Mid February of 2014 and we were supposed to get our money back by Mid March (within 30 days after cancellation). We have yet to receive our refund. Please help!! I have received the worst customer service from them and they hang up or put me on hold and then hang up when I call and ask for money. I want money not only because I need it, but also becasue what they are doing is WRONG and I am not going to let it happenDesired Settlement: I would like 100% refund from them.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on February , 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her sons. The packages discussed with clients contain the use of a professional photographer, makeup artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot package and 4 outfit, 48 image photo-shoot package for her sons at a promotional value of 2,150 total. The photo-shoot was scheduled to be completed February 15, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (2689) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused him. Out of good faith we are trying to resolve any issues that were made aware to us after the merchant switch occurred with our accounting department.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry that the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

Review: This is the second time that I am filing a complaint the first one I wrote was on December 16, 2013 it is now January 20th , 2013 and I still have not received the check including my refund from interface and their deplorable service. This is the last time I'm filing a complaint against this is a breech of contract and if I do not receive my money by the end of this month I will definitely be taking legal action because this is absolutely ridiculous that a company could lie to this extent. This business makes me sick to my stomach I want my money and the fact that I waited five months when their policy claims to give it back within 30 days is completely insane.Desired Settlement: $775.00 for the full amount for not fulfiling my previous demand of what I actually paid for $487.00 and making me wait five months

Business

Response:

This is in response to **. [redacted].

We had expedited a refund check (#[redacted]) for the amount of $487 to the address provided and confirmed by **. [redacted]. After confirming with our accounting department, we believe he never received the check. We are going to re-cut him another refund check and send it to **. [redacted]’s address. We apologize if the delay caused **. [redacted] any inconvenience. Also, our Client Services Department is available seven days a week to answer any questions he may have.

Respectfully submitted,

Client Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because they are liars and this is my second complaint I shoulve received that check months ago I want my money right now !

Regards,

Business

Response:

This is in response to **. [redacted]’s reply.

We had sent out a refund check (#[redacted]) on January 31, 2014 as stated in the previous complaint. **. [redacted] didn’t allow enough time for the refund check to arrive and rejected the response. We advice **. [redacted] to be patient, consider the current weather trend, and he will be receiving the check shortly. We apologize if the delay caused **. [redacted] any inconvenience.

Respectfully submitted,

Client Services

Review: This company has failed to abide by their part of their Professional Services Agreement for their cancellation policy. As stated in the agreement under Cancellation Policy, "With respect to each of the Services you select, if any, any request for cancellation must be in writing and must be received or postmarked, via certified mail return receipt request only, within three (3) days of your execution of this Agreement. If your request for cancellation complies with these requirements, a refund will be provided within thirty (30) days in the form of a company check."

Our appointment and date of purchase was May 14, 2014. First of all, our appointment to meet with the Development Director seemed very rehearsed and very fast. She gave many compliments about my granddaughter, but kept pushing for one of the more expensive services, which was a photo shoot. They were already making us wait for about 30 minutes after we arrived early for our appointment time and then being pushy about buying a photo shoot was ridiculous. My granddaughter was 10 months old and was already getting fussy. I felt pressured and wanted to choose a less expensive photo shoot when she proceeded to question my decision. Questioning my decision is already unprofessional and she pressured me into buying a more expensive photo shoot. Once we came home, I did some research on Revdex.com about this company and spoke with my family about this investment. We decided that it is too much money for us to invest in a photo shoot at this time, as we have other financial issues to deal with. This same day, we decided we would cancel the service we purchased.

We have complied with the requirements and have proof of the certified mail of our written cancellation letter dated May 14, 2014 and postmarked May 15, 2014. The service was also vocally cancelled via phone call on May 15, 2014. According to the agreement, we should have received the refund check by June 15, 2014. After looking at other complaints about this company on the Revdex.com and about their usual delay in refund checks, I decided I would call to check on the status of the refund.

My first phone call was on June 4, 2014 and I was asked by the representative if I wanted to cancel the service after telling him I would like to check on the status of my refund. He then proceeded to ask why I cancelled and if he could lower the cost for me, since that was the main issue so that I would not have to proceed with the cancellation. I told him that I had already sent in my cancellation letter and that it has been received. I proceeded to tell him that I just wanted to check on my refund. He told me that it was still processing and that they wanted to confirm my address. I complied, knowing that it has not been thirty (30) days as of yet. I told the representative, who did not seem to know how to say anything other than it was still processing, that my address is confirmed in the written cancellation letter that I had sent. He told me that they usually call a week after they receive the letter to confirm my address and in this case he said that they did not do so. I was already upset that they had not sent out anything because they never called to confirm my address. The conclusion to this phone call was that it was "still processing."

Knowing this information, I decided to check again by calling the following week on June 12, 2014. This representative told me that since I had just confirmed my address the prior week, that it was still processing. At this point I am very disappointed that this company has nothing else to say but "still processing." I have been patient and have complied with my part of the contract, but on this day they were a few days away from their thirty (30) day policy and have not even sent out the check yet. Again, I decide to wait and give them the benefit of the doubt as many companies may have issues and miscommunications.

My third phone call, before I decide to send a complain to Revdex.com, was on June 19, 2014, as a refund check has not come. The representative at this time told me that it was still processing because the vendor that the company uses for their checks has changed, so it has created another delay in sending out my refund check for another 2-3 weeks. This is completely unacceptable! I have been patient and compliant, but this company has taken way too long and has broken their agreement. I asked for a management telephone number to speak with someone who does know what is going on and to see if they can help speed up the process that has already taken far too long. The representative told me that they do not have a phone number and that they do not get contacted via phone. He eventually gave me an email after I was persistent in asking for another form of communication because that would be ridiculous.

The bottom line here is that this company has failed to abide by their contract/agreement and have done nothing to provide proper customer service. All they have done is come up with excuse on top of excuse as to why they have not sent out my refund. Calling has not provided me with the answers I need, but rather the numerous "still processing" statements.Desired Settlement: I would like for InterFACE to send me a refund check of services purchased for $1,300.00 as soon as possible. I would also like for this company to revise their agreement or comply to their agreement for future customers, as I would not like to wish anyone else upon this terrible experience.

Business

Response:

This is in response to the complaint submitted by [redacted].The [redacted] family did attend a free evaluation meeting with one of our Development Directors on May 14, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot packages for her daughter at a promotional value of $1,300. The photo-shoot was scheduled to be completed May 18, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited the refund check process for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I still have not received the "expedited" refund check to this day. Thank you.

Regards,

Review: I cancelled my contract with Interface on March 17, 2014. I met all requirments for cancellation policy and I have yet to recieve amy refund of $975. The policy states that a company check will be mailed within 30 days of recieving the written cancellation letter via certified mail return receipt requested only. Interface recieved my letter on March 19, 2014. I have contacted Interface twice and I have yet to recieve my refund.Desired Settlement: I would like my refund immediately.

Business

Response:

This is in response to the complaint submitted by **. [redacted].**. [redacted] did attend a free evaluation meeting with one of our Development Directors on March 15, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot packages for her daughter at a promotional value of $975. The photo-shoot was scheduled to be completed March 22, 2014.**. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused her. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry **. [redacted] decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.'Respectfully submitted,[redacted] Client Services

Consumer

Response:

[redacted] <**[email protected]>

Aug 21

to me

Hello **. [redacted],

My name is [redacted] and I filed a complaint on InterFace Talent because the company fail to return my refund check as their policy states. InterFace replied to the letter that you sent stating that they had intentions of returning my refund and I replied to your email that the issues were resolved.

I have yet to receive a refund check and I have called many time with no results. I called InterFace today and the message on the phone states that InterFace is undergoing operational issues and had to shut down and to reply to [email protected] with any issues.

I would appreciate any assistance that you can offer with resolving this issue.

Thank you,

Sent from [redacted] Mail on [redacted]

Review: I was approached in the mall that my daughter can be a model. then the next morning I received many calls to make a free appt. to have my daughter meet with a director to see if this is something we both can do. After meeting with the director I was offered a package deal to have my daughter modelling by the end of the year. I was asked to put down a deposit that night for 150.00 and the balance was due in 2 weeks at the photo shoot. After thinking about it and researching the company I sent them a letter and was postmarked in the 3 days per the contract which was completed. I received confirmation that the cancellation letter was received and that a refund check will be sent back to me 30 days from the time that I went into the office in [redacted], Md. That information was given to me on 10/14/2013 @ 6:49pm and now on 11/14/2013 after 3 calls to the headquarters and was rudely talked too that they will have to look into the matter and get back to me. I am getting the run around to the point now I am being talked to like I am a bother for my own money.Desired Settlement: The company has an obligation to give me back my money the same way they took it which is from my credit card over night but I have to wait 30 days to get my money back to the point where I am being treated badly and with attitude. This is the worst company ever and they should not be in business when they don't give you what they promise.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on October 1, 2013 at our Gaithersburg location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for her daughter for a promotional rate of $700.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. A refund check

(#[redacted]) for the full amount has been expedited and has been sent to the address provided to us. We apologize for any

inconvenience the delay may have caused the [redacted] family.

Our Client Service Department is open seven days a week for our clients’ convenience and is available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they

decide to reconsider their cancellation in the future.

Respectfully submitted

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and though the resolution was made it is still unacceptable how a customer has to be treated to get back there own money when they cancel according to any company's policies. I am not happy that once I did receive the check (#[redacted]) it was post dated 11/01/2013 and received on 12/16/2013. It is sad that it had to come to this avenue to receive a check that was supposedly cut from InterFace since 11/01/2013.

I will not change my mind and ever use this company because my first inpression was a lasting impression. I am glad to finally have this behind me before the holidays.

Regards,

Review: We saw an ad in the Mall about this company and want to check it. We went to their office on March 22 and the representative asked as to sign in. We signed up thinking that this is a legit company but after researching online we found a lot of complain about his company so I called today March 27 to cancel the photo shoot appointment which is going to be on April 11. They told me over the phone that we have to cancel it 3 days after we signed the contract and it need to be in a letter mailed to them. We have not received any of their service yet, I dont understand why we could not cancel our appointment and get refunded.Desired Settlement: Get refund on our credit card.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on March 22, 2014 at our Gaithersburg location. During the meeting, **. [redacted] was presented with the option to purchase photo-shoot packages for his daughters. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase two 5 outfit, 150 image photo-shoot packages for his daughters at a promotional value of $3,000. The photo-shoot is scheduled to be completed on April 11, 2014. **. [redacted] wanted to cancel his agreement with InterFACE and was advised of the cancellation policy. The cancellation policy is not only verbalized in the initial meeting, but is also outlined, highlighted, and bolded in the agreement. Our cancellation policy clearly states, any request for cancellation must be in writing and must be received or postmarked within three (3) days of the execution of the agreement. This request must be sent via certified mail return receipt requested. If the request complies with our cancellation policy, a refund will be provided within thirty (30) days in the form of a company check. Furthermore, InterFACE requires that each and every client initial next to the cancellation policy in order to ensure that they understand the procedure necessary for them to receive a refund. Since the [redacted] family did not follow the cancellation policy, and InterFACE expended finances on behalf of the family, no refund is due. Our records indicate that **. [redacted] provided one of our Client Services representatives with his e-mail address so he could confirm the photo-shoot appointment for his daughters. He spoke to a representative and was assisted fully; in fact, **. [redacted] has direct contact information of the representative and can contact the representative at his own convenience. Even though the [redacted] family is outside their cancellation period, we are still willing to work with them and are extending them with the opportunity to move forward with us. **. [redacted] was presented with different options made out of good faith for hisdaughters’ photo-shoot. We cannot force **. [redacted] to accept the offers that we made him out of good faith but those offerswere simply in the spirit of good client relations because we want the [redacted] family to feel comfortable once they arrive for the photo-shoot. We encourage **. [redacted] to contact our Client Services Department and speak with the representative he has been in contact with, so we can move forward with the photo-shoot for his daughters. At this time, **. [redacted] did not follow the cancellation policy, which he initialled acknowledging he understood the policy; hence, no refund is due. He can contact InterFACE regarding any further concerns that they may have from this point on. Respectfully submitted,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

My complain is regarding the 3 day cancellation policy. It is set so it will be hard for consumers to cancel once we signed up. To cancel, a consumer need to take at least a day off at work by going to postal service and have the written cancellation letter certified. Why does it have to be written, don't they use internet now?When we signed up, we were very convinced that this is what we want for our children to have something they can try and experience. I didn't have any doubt about it until I saw an article 5 days after we signed up. Can they give me a valid reason about the 3 day cancellation, why is it set that way? Is this something that a consumer is protected for or is this for InterFace's benefit? To schedule an appointment, there are no equipment that they need to be purchase since this is a studio. They are not going to purchase the costume since they are asking us to bring our own costume. This is not perishable item that we could not return once we purchase. I asked to cancel the appointment almost 3 weeks ahead. Can Interface please explain why the 3 day cancellation is in place?

Regards,

Business

Response:

This is in response to the reply submitted by **. [redacted]. **. [redacted]’s complaint is regarding the three (3) day cancellation policy which is instated in the Photo-shoot Agreement. Clients are advised of the cancellation policy during the meeting and are asked to initial the policy on the agreement acknowledging it. The three day cancellation policy is in place because that is the legal cancellation policy in most states. In fact, some states only require a 48-hour notice of cancellation, but we have extended that time frame for our clients’ convenience. Furthermore, the day of a client’s first evaluation is not considered their first day. Their three days start from the following day and, if the last day of the cancellation period falls on a holiday we give our clients one day grace period. InterFACE also requests that our clients send their cancellation letters via certified mail in order to ensure that both the client and our company are protected by the postal service. If the letter is lost in the mail, the client can easily provide us with the tracking number so we can proceed with the refund process. The cancellation policy is easy to follow and most of our clients, who followed the cancellation policy with the intent of cancelling properly, received their refunds. **. [redacted] claims that in order for him to cancel he would need to take a day off from work to make it to the post-office. That is the first time we have come across that complaint. We only require our clients to postmark the cancellation letter within three days; we do not require them to specifically get that done through the post office. Our clients can get the letter postmarked through any postal service. At this time, **. [redacted] did not follow the cancellation policy, which he initialed acknowledging he understood; hence, no refund is due. We encourage **. [redacted] to contact our Client Services Department and speak with the representative he has been in contact with so, we can move forward with the photo-shoot for his daughters. Respectfully submitted, [redacted]Client Services

Review: I took my daughter to interface in [redacted], md and we talked to someone and they stated that if we was not satisified we could get a refund as long as we wrote a certified letter within 3days which I did and someone signed for the document. we went on november 30, 2013 and they received the cerftied letter on 12/3/2013 at 12pm. I was promised that it would take about 14 to 30 days to get a refund of $150.00 and as of this date 2/11/2014 I have not received any funds I call ###-###-#### and they transfer me to ###-###-#### or ###-###-#### [redacted], NJ they keep stating oh it has not been processed yet call back in 14 days I have called them over 15 times.Desired Settlement: I want a certified funds no check because it may not be any good. or a money order

Business

Response:

This is in response to the complaint submitted by **. [redacted].

**. [redacted] did attend a free evaluation meeting with one of our Development Directors on November 30, 2013 at our

[redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot for her daughter at a promotional value of $595. The photo-shoot was scheduled to be completed on December 13, 2013.

**. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused her.

Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the services we provide.

We are sorry that **. [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.

Respectfully submitted,

Review: Per Interface's contract, it states that if you cancel the contract in 3 days (at least postmarked in that time frame), you will receive your refund in 30 days. I sent my cancellation out during that time frame to receive my refund. I should've received my $50.00 refund mid November. It is now January 24, 2014 and it still hasn't been received or even processed. I have called them over 5 times to follow up in regards to my refund. When I called today, I asked to speak to a manager or the accounting department and the gentleman refused my request.

Business

Response:

This is in response to the complaint submitted by [redacted].

[redacted] did attend a free evaluation meeting with one of our Development Directors on October 13, 2013 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for her daughter at a promotional rate of $650. The photo-shoot was scheduled to be completed November 24, 2013.

[redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (# [redacted]) for the full amount of $50 to be sent to [redacted]. We apologize for any inconvenience the delay

may have caused her.

Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the services we provide. We are sorry that the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider the cancellation in the future.

Respectfully submitted,

Client Services