Exeter Finance Corp wrongfully repossessed my vehicleThey have lied about dates, charged my car off,and have yet to send anything in writing Exeter Finance Corporation is in violation of their contractMy vehicle which was financed back in July which was a black Ford Fiesta SE was wrongfully repossessed in the early morning of July 12,for non-paymentExeter Finance Corporation is in violation of VA Code § 6.X-XXXX I was not informed that my vehicle was ''charged off'' as of 06/30/When I called in to comply with their terms and to reaffirm my loan I was told by more than one representative that I had until the 18th to make one full payment that I was behind on or else the vehicle would be repossessed on this day, I was also told the full late balances would need to be made up by September which was understood, this was on July 11,I asked multiple times was this the truth and she complied and I told the representative my payday which would be July 14,
just paid off my account number XXXXXXX with Exeter Finance on 02/08/ I had a payment due on 01/22/and I traded my car and gave the dealers I just paid off my account number XXXXXXX with Exeter Finance on 02/08/ I had a payment due on 01/22/and I traded my car and gave the dealership a payoff good through 01/31/ However, the dealer payment didn't post until 02/02/ A 30-day late payment was put on my account for January On 02/08/I paid the balance of as the dealership payment was received after the 31st of January I have tried to contact someone at Exeter for a goodwill 30-day late payment removal for January but I haven't been successful I'm trying to pay my accounts on time and not be 30-days late I want you to know that I understand my financial obligations, I traded the Camaro financed by Exeter Finance on 01/12/and if it weren't for Bob [redacted] Chrysler Dodge Jeep Ram, Graniteville, SC not paying the vehicle
They claim that I have not made a payment in over days and that my vehicle is to be repossesed In August of I purchased a vehicle from Carmax and financed it through Exeter FinanceThey gave me a horrible rate but my credit was bad and I needed a vehicleFrom September I have consistently made payments to this companyI primarily paid over the phone They began reporting missed payments on my credit report in February I have called them several times to have this resolved and each time I was assured that every thing would bee fixed and my payments reportedDespite these assurances my payments since February have yet to be reported correctly On June 27, I received a phone call stating that my account was over days past due and that my vehicle was to be repossessed and the loan charged offThey wanted me to pay the balance and update my information.They also claimed that they had contacted a family member to get updated information on me(I called
Exeter is stating a balance is due after Maturity date My original Maturity date of my car was December The loan was extended months All payments have been made over the last six years except two payments of $ Exeter has not sent the Title of the car because they claim there is a balance of $4, There should not be a balance I have records of all payments over the last years Exeter is doing fraud If I pay $4,that means I would have paid three times more than I owed
I purchased a vechicle in and was provided a loanI was contacted weeks after purchase that the loan was deniedI paid for my vehicle I purchased a vechicle in and was provided a loanI was contacted weeks after purchase that the loan was deniedI paid for my vehicleI am selling my truck and went to get my tile and your company is listed on my titleYOU DID NOT GIVE ME A LOANCALLED YOUR BUSINESS AND WAS TOLD WAS NOT SURE WHAT NEEDED TO BE DONETHIS NEEDS TO RESOLVED ASAP
My car has been finished at the shop for weeks and they will not send the check to the body shop for the repairsThey keep giving me the run around My account # is XXXXXXX and I put my car in the shop on 09/26/and the repairs were completed on 10/03/I have sent in everything, that they have asked forThey will not release the check to the body shop for the repairsI have been calling every day and each day, I speak with a different person and get a different story as to why the check has been released to the body shopThe insurance sent me to the with their name on it, because they are the lend holderI called them and asked them what I needed to do, they advised me to sign the back of the check and send it to themI did everything they asked me to doOn the 13th I called and they told me to send in more pictures(stating something to me about the ones they had would not downloadI got off my job went to the bodyshop and sent more picturesThen I was told I had to
I was talking with a sale person and she was very Rude.so I asked them to come and get the car been three months and the car is still in my yardAnd they keep put it as late payment on my record And calling me times a day or moreWhen I asked them to stop and come and get the car three more times Account_Number: XXXXXXX
I have been paying car notes and they saying they have no payments but 405.00out of months but I have paid over they have it in repression now Theyare trying to repossess it and still want me to pay and they can't find the money that I have already paid so I refuse to pay that until they can find out where the money is that I have already paid and now they want me to pay double and it would still be in repossion until they feel they have enough money on it.they hadn't sent anything to let me know about a repossion or when I call in a payment they take it off my card and no one said anything about a repossion when the payment was made still noone has not said that it was in repossion it has been months now they want more money and still got it under repossion
I recieved a non suddicant funds fee from my bank due to exeters faultYou can leave a message at the main officw but no one returns calls I had an NSF free due to an error on my part when I made my exeter paymentI called exeter the representative rold me to make a new payment wgich I didThe second payment went through with succesI was not told that the fist payment wou D be submitted againThis is not my faultI was told to reprocess the paymentYou can only leave a message for the main office they never call back? The overseas operators in Jamaica cannot help at all?
Company trying to receive double payment, monthly payment was debited from checking account and account is current My account with expected finance is enrolled in auto pay through their companyThe monthly payment was debited from my checking account and I have a transaction ID number to stay payment was deducted from the account After checking my account online I saw I was being billed an exorbitant amount and was confused so I called Exeter financeThe customer service associate told me I had not made my payment and I informed her I was looking at my bank account online and that I have a transaction IDThe customer service associate transferred me to her supervisor and the supervisor said she was making a note to my account and that my accountI asked when will the issue be resolved and was not given a definite answer, so I proceeded to ask for a conformation number and was told they do not provide confirmation numbersThen I asked if I could have a name to write down to pro
Since my husband lost his job I have requested numerous time to try to reduce our payments They are not willing and rude trying reduce payment and they are rude and unwilling to work with us We spoke to someone about a voluntary repossession and they were going to email me a sign to form To this date, I have not received it and no one has contact usThey will not leave message as I don't answer my phone at work
Exeter finance ) took $from my checking acctI have no business or contract with themWhen I called them ,they said I was not on the acct I called Exeter (XXXXXXXXXX), 08-about them taking $from my checking acct.on Aug They said the acctwas not in my name ,they could not give out any info, and could not help meI have no dealings with this company but they have my checking acctnumberI want to be refunded and have my info deleted from there files
I live in Mississippi and bought car in TN,I'm being charged Tennessee Late charge fees I spoke with Manager on 01/18/about the excessive calls I receive ( up to five everyday)The Manager stated that they are a business and has rules to follow...I told this manager, that I didn't care about them calling once a week, but calls in a week is harassment I asked the Manager about the per month late charge that has been added to my account twice and she asked me, what state do you live in,I replied MississippiShe said by MS law, I can be charged up to max $or 5%..., but because I bought this car in Tennessee, that I would have to pay the late fee penalty according to Tennessee lawI disagree completely, and she stated those are the company terms
Statement Reporting I have made payments with them yet the statement I see online is not accurate to the payments I have made with themOn one month, I made a payment of $and on the statement they marked me down for $Where did the money go? The last month, I have made a payment of $each month yet the statement says I payed lessI have contacted them on this issue on separate occasions since November of and asked each occasion to MAIL me a statement of every single dollar I have gave themIt is now April and I have not received any sort of statement
Overpayment on payoff refund Yes my issue is with Exeter finance I refinanced my truck with another entity and a payment of was sent to them from my new lien holder it was received on August 9th then deposited on August 10th and I got a letter from them on August 18th saying paid in fullNow the problem is I only owed which is a difference of that is owed to meSo I call and ask when am I going to receive the money owed to me and there response is to until account is fully closedNow I want to say this is not good business practices there is no reason for them to hold this moneyLet me say this when my payment is due they get paid but now they owe me and want to make excuse and say it is there policyBut I called a few times before this to ask when I am going to get the check other reps said to days??? Lastly I want my money now no excuses I need it!!!!!!!!
Having issues with the billing department regarding deferment request I have had hospital issues where I was in ICU I have attempted to work with the company and was told that deferment was approved then told something different by another rep no one seems to know what is going on
They charged fees after taking out money they were not suppose too, I was sold a car that had been wrecked and not told about it, and fraud Payments posted incorrectly, harrassing phone calls, called twenty times in one day, payments not posted, upgrades that were never purchased I was charged for
September was late on my car payment made arrangements to pay the car payment was advice that there was a late charge I was fine with that even when I called the lady she assured me that when I paid it all of it went to the car payment and the late fee then in January I noticed there was another late fee added to my account that was wasn't there before so I was late again this month and I made the payment and I called them to see why the late payment was there and I was told that no matter what I pay the payment and if my balance is current they won't apply any of my payment towards the late fees I should not have had the late fee on there at all Product_Or_Service: Toyota Account_Number: XXXXXXX
Exeter owes refund since Dec Get run around every phone call with different story on statusMultilies on if check has been mailed Vehicle (Honda CRV) paid in full to Exeter in November Exeter owes me an overage payment due back for $which they have not issued to meI also canceled my extended warranty and they received payment from CarMax on December 10th for the amount of $1201.51, which is also due refundI have contacted Exeter multiple time and am told a different story on when a refund will be issuedTo date the refund due back has extended beyond days for the warranty refund and almost days for the overageI have been told the refund has been mailed and also have been told it will be direct deposited, all of which have not happened to dateI have talked to multiple Exeter personnel and have gained no headwayI have contacted Exeter on average times a week since December 10th for resolution with each call lasting at least minRecently
Exeter Finance Corp wrongfully repossessed my vehicleThey have lied about dates, charged my car off,and have yet to send anything in writing Exeter Finance Corporation is in violation of their contractMy vehicle which was financed back in July which was a black Ford Fiesta SE was wrongfully repossessed in the early morning of July 12,for non-paymentExeter Finance Corporation is in violation of VA Code § 6.X-XXXX I was not informed that my vehicle was ''charged off'' as of 06/30/When I called in to comply with their terms and to reaffirm my loan I was told by more than one representative that I had until the 18th to make one full payment that I was behind on or else the vehicle would be repossessed on this day, I was also told the full late balances would need to be made up by September which was understood, this was on July 11,I asked multiple times was this the truth and she complied and I told the representative my payday which would be July 14,
just paid off my account number XXXXXXX with Exeter Finance on 02/08/ I had a payment due on 01/22/and I traded my car and gave the dealers I just paid off my account number XXXXXXX with Exeter Finance on 02/08/ I had a payment due on 01/22/and I traded my car and gave the dealership a payoff good through 01/31/ However, the dealer payment didn't post until 02/02/ A 30-day late payment was put on my account for January On 02/08/I paid the balance of as the dealership payment was received after the 31st of January I have tried to contact someone at Exeter for a goodwill 30-day late payment removal for January but I haven't been successful I'm trying to pay my accounts on time and not be 30-days late I want you to know that I understand my financial obligations, I traded the Camaro financed by Exeter Finance on 01/12/and if it weren't for Bob [redacted] Chrysler Dodge Jeep Ram, Graniteville, SC not paying the vehicle
They claim that I have not made a payment in over days and that my vehicle is to be repossesed In August of I purchased a vehicle from Carmax and financed it through Exeter FinanceThey gave me a horrible rate but my credit was bad and I needed a vehicleFrom September I have consistently made payments to this companyI primarily paid over the phone They began reporting missed payments on my credit report in February I have called them several times to have this resolved and each time I was assured that every thing would bee fixed and my payments reportedDespite these assurances my payments since February have yet to be reported correctly On June 27, I received a phone call stating that my account was over days past due and that my vehicle was to be repossessed and the loan charged offThey wanted me to pay the balance and update my information.They also claimed that they had contacted a family member to get updated information on me(I called
Exeter is stating a balance is due after Maturity date My original Maturity date of my car was December The loan was extended months All payments have been made over the last six years except two payments of $ Exeter has not sent the Title of the car because they claim there is a balance of $4, There should not be a balance I have records of all payments over the last years Exeter is doing fraud If I pay $4,that means I would have paid three times more than I owed
I purchased a vechicle in and was provided a loanI was contacted weeks after purchase that the loan was deniedI paid for my vehicle I purchased a vechicle in and was provided a loanI was contacted weeks after purchase that the loan was deniedI paid for my vehicleI am selling my truck and went to get my tile and your company is listed on my titleYOU DID NOT GIVE ME A LOANCALLED YOUR BUSINESS AND WAS TOLD WAS NOT SURE WHAT NEEDED TO BE DONETHIS NEEDS TO RESOLVED ASAP
My car has been finished at the shop for weeks and they will not send the check to the body shop for the repairsThey keep giving me the run around My account # is XXXXXXX and I put my car in the shop on 09/26/and the repairs were completed on 10/03/I have sent in everything, that they have asked forThey will not release the check to the body shop for the repairsI have been calling every day and each day, I speak with a different person and get a different story as to why the check has been released to the body shopThe insurance sent me to the with their name on it, because they are the lend holderI called them and asked them what I needed to do, they advised me to sign the back of the check and send it to themI did everything they asked me to doOn the 13th I called and they told me to send in more pictures(stating something to me about the ones they had would not downloadI got off my job went to the bodyshop and sent more picturesThen I was told I had to
I was talking with a sale person and she was very Rude.so I asked them to come and get the car been three months and the car is still in my yardAnd they keep put it as late payment on my record And calling me times a day or moreWhen I asked them to stop and come and get the car three more times Account_Number: XXXXXXX
I have been paying car notes and they saying they have no payments but 405.00out of months but I have paid over they have it in repression now Theyare trying to repossess it and still want me to pay and they can't find the money that I have already paid so I refuse to pay that until they can find out where the money is that I have already paid and now they want me to pay double and it would still be in repossion until they feel they have enough money on it.they hadn't sent anything to let me know about a repossion or when I call in a payment they take it off my card and no one said anything about a repossion when the payment was made still noone has not said that it was in repossion it has been months now they want more money and still got it under repossion
I called in November to CHG my car pymt told it was changedIt never wasSW Russell who was rude and belittled meHe hung up on meCust SVC is key XXXXXXX
I recieved a non suddicant funds fee from my bank due to exeters faultYou can leave a message at the main officw but no one returns calls I had an NSF free due to an error on my part when I made my exeter paymentI called exeter the representative rold me to make a new payment wgich I didThe second payment went through with succesI was not told that the fist payment wou D be submitted againThis is not my faultI was told to reprocess the paymentYou can only leave a message for the main office they never call back? The overseas operators in Jamaica cannot help at all?
Company trying to receive double payment, monthly payment was debited from checking account and account is current My account with expected finance is enrolled in auto pay through their companyThe monthly payment was debited from my checking account and I have a transaction ID number to stay payment was deducted from the account After checking my account online I saw I was being billed an exorbitant amount and was confused so I called Exeter financeThe customer service associate told me I had not made my payment and I informed her I was looking at my bank account online and that I have a transaction IDThe customer service associate transferred me to her supervisor and the supervisor said she was making a note to my account and that my accountI asked when will the issue be resolved and was not given a definite answer, so I proceeded to ask for a conformation number and was told they do not provide confirmation numbersThen I asked if I could have a name to write down to pro
Since my husband lost his job I have requested numerous time to try to reduce our payments They are not willing and rude trying reduce payment and they are rude and unwilling to work with us We spoke to someone about a voluntary repossession and they were going to email me a sign to form To this date, I have not received it and no one has contact usThey will not leave message as I don't answer my phone at work
Exeter finance ) took $from my checking acctI have no business or contract with themWhen I called them ,they said I was not on the acct I called Exeter (XXXXXXXXXX), 08-about them taking $from my checking acct.on Aug They said the acctwas not in my name ,they could not give out any info, and could not help meI have no dealings with this company but they have my checking acctnumberI want to be refunded and have my info deleted from there files
I live in Mississippi and bought car in TN,I'm being charged Tennessee Late charge fees I spoke with Manager on 01/18/about the excessive calls I receive ( up to five everyday)The Manager stated that they are a business and has rules to follow...I told this manager, that I didn't care about them calling once a week, but calls in a week is harassment I asked the Manager about the per month late charge that has been added to my account twice and she asked me, what state do you live in,I replied MississippiShe said by MS law, I can be charged up to max $or 5%..., but because I bought this car in Tennessee, that I would have to pay the late fee penalty according to Tennessee lawI disagree completely, and she stated those are the company terms
Statement Reporting I have made payments with them yet the statement I see online is not accurate to the payments I have made with themOn one month, I made a payment of $and on the statement they marked me down for $Where did the money go? The last month, I have made a payment of $each month yet the statement says I payed lessI have contacted them on this issue on separate occasions since November of and asked each occasion to MAIL me a statement of every single dollar I have gave themIt is now April and I have not received any sort of statement
Overpayment on payoff refund Yes my issue is with Exeter finance I refinanced my truck with another entity and a payment of was sent to them from my new lien holder it was received on August 9th then deposited on August 10th and I got a letter from them on August 18th saying paid in fullNow the problem is I only owed which is a difference of that is owed to meSo I call and ask when am I going to receive the money owed to me and there response is to until account is fully closedNow I want to say this is not good business practices there is no reason for them to hold this moneyLet me say this when my payment is due they get paid but now they owe me and want to make excuse and say it is there policyBut I called a few times before this to ask when I am going to get the check other reps said to days??? Lastly I want my money now no excuses I need it!!!!!!!!
Having issues with the billing department regarding deferment request I have had hospital issues where I was in ICU I have attempted to work with the company and was told that deferment was approved then told something different by another rep no one seems to know what is going on
They charged fees after taking out money they were not suppose too, I was sold a car that had been wrecked and not told about it, and fraud Payments posted incorrectly, harrassing phone calls, called twenty times in one day, payments not posted, upgrades that were never purchased I was charged for
September was late on my car payment made arrangements to pay the car payment was advice that there was a late charge I was fine with that even when I called the lady she assured me that when I paid it all of it went to the car payment and the late fee then in January I noticed there was another late fee added to my account that was wasn't there before so I was late again this month and I made the payment and I called them to see why the late payment was there and I was told that no matter what I pay the payment and if my balance is current they won't apply any of my payment towards the late fees I should not have had the late fee on there at all Product_Or_Service: Toyota Account_Number: XXXXXXX
Exeter owes refund since Dec Get run around every phone call with different story on statusMultilies on if check has been mailed Vehicle (Honda CRV) paid in full to Exeter in November Exeter owes me an overage payment due back for $which they have not issued to meI also canceled my extended warranty and they received payment from CarMax on December 10th for the amount of $1201.51, which is also due refundI have contacted Exeter multiple time and am told a different story on when a refund will be issuedTo date the refund due back has extended beyond days for the warranty refund and almost days for the overageI have been told the refund has been mailed and also have been told it will be direct deposited, all of which have not happened to dateI have talked to multiple Exeter personnel and have gained no headwayI have contacted Exeter on average times a week since December 10th for resolution with each call lasting at least minRecently