Originated car loan amount vs remaining balanceCannot trade vehicle in Acct # XXXXXXX I purchased a car from CarMax 12/(Davie, FL) which the financing was thru ExeterThe original car loan amount ($24,512.83) was extremely high which the sales guy failed to show me that informationHe added the Gap insurance and assured me my payments wouldn't go up because it's a time feeWhen I receive my first statement to pay, the car note was $and this is on a Mazda CX-which is so not worth the moneyIt jumped from $all the way up to $I call and questioned Car Max and Exeter but no one gave me any informationI was not informed by CarMax that I was able to return the car within days until I tried to trade it in a week agoI am stuck with the truck, no one wants to take it as a trade inThe remaining balance shows $but the payoff amount shows $I don't understand how the payoff is more than the remaining balanceThe car sales guy R
Asking for paperwork for entire account from opening until now I am asking for FCRA section 623, 604, 605, and proof of compliance as well as all documents for accountAll original paperwork from the beginning of this account until now
(this complaint is against Exeter Finance, Dallas, Tx) On 5/16/I payed the amount of $towards my car paymentTwo weeks later I paid $towards my car payment (6/15/16) both phone calls resulted in balances of 1,I called Exeter 5/28/spoke w/a rep who told me two different amounts 1,and 2,I asked to be transferred to a rep who in turn told me that I didn't owe the company anything because my account was up to dateOn 6/10/I paid $towards my car payment to catch the $payment up to date for the month of JuneA few days later I was contacted regarding the amount of $for the month of JuneI told the rep that I payed the amount and she should check her recordsI went to check my Exeter account on line and saw that my payment from 5/27/said that I payed $towards the amountI in turn called my back and checked my online statement for the month of MayOn 5/31/$was deducted from my acctand paid to Exeter F
days late reported when I was told this wouldn't happen or if it did would be removed once the claim was processed My car was deemed a total lossWhen I called Exeter they were helpful (acct XXXXXXX) However, the payments were applied in such a way that caused a day late to be reported to the credit bureausWhen I brought my concerns to customer service and the payoff department, I was told to not worry as a goodwill adjustment would be sent to the credit bureaus to remove the late paymentToday I called and was told that they would not be removedThe loan has been paid in full via insurance payment and Gap insurance but the late remains jeopardizing a mortgage application I have in process
Have not received a Paid in full letter or release of lien for a loan that has been paid off since 07/02/ Paid off my loan with Exeter Finance in July 2015, was told then that I would receive a paid in full letter and release of lien would be sent I have made numerous call and repeatedly told that this will be faxed and mailed as of August 22, I have still not been able to obtain the paid in full letter and/or lien release This has also not been provided to the DMV Customer service states that they will submit it again and then nothing comes Call again, nothing comes Etc etc What does one have to do to get a release of Lien from this company
Never received title to re-financed vehicle from ExeterNEVER received lien releases after MULTIPLE requests I refinanced my Chrysler in My new lender, Navy Federal requested the updated title with them as the new lien holderThat's when I called Exeter and they said they already sent me the copy of the title to get updatedI told them I never received itFast forward to present, over the past years I have requested MULTIPLE lien releases and the have NEVER sent itI most recently spoke with them on 8/in which they told me they would put it in the mailI STILL have not gotten it! This is INSANE
check cashed but not applied In November I sent checks one for $and the other for $Both checks were cashed but not appliedSent a copy of cashed checks but only $was appliedStill missing $although I've called over times now and spoke with managers and maybe supervisorsI sent another copy weeks ago and another one tonightI'm not sure what to do from here seeing that most of the time I speak with foreigners who don't understand my issue are have no idea how to fix itI just need my $updated before I have this other bank to take over this loanI can no longer deal with this bank
I have been paying on this loan for over years & over $33,on a 16,loan that matures 3/15/& they say I still owe $10, My account #XXXXXXX I purchased this car in & have paid over on this loan every month I have requested numerous times for a detailed reports showing how my payments r distributed which they refuse to give me Now they say it will be the loan matures on 3/15/& they can not tell me where the $33,I've paid on the car went or why it's showing I still owe 10,I received a letter telling me my loan matures 3/15/& as of 3/16/it will go into repo status I have my bank statements & credit report to show my payment history & their only response is I've been late a few times I've asked to speak w a supervisor & repossession & both refuse my call
This vehicle was surrender in a bankruptcy in April and I am being charged on my credit report as if I still have the vehicle My ex-husband who was the primary borrower filed bankruptcy in and the vehicle a Mitsubishi Galant was surrender in April The account was marked as closed, and no one has contacted me sinceBut recently in July 2016, the company has re-opened the account stating I have a balance of $20,and has been reporting to the credit bureau that I am delinquent in making paymentsFirst of all I am sure they sold this car once it was surrender, and there is no way possible I should be responsible for $20,When the vehicle was surrender the balance was in the $19,000'sAlso no one from the company has made any attempts to contact me regarding a balanceI need to see something were the car was not sold which would make me responsible for the full balanceI need to know how an account can go from being closed to reopenedI also need to know
This company is fraudulently refusing to report my payment history to the credit bureau I found out on Saturday September 22, that I have been made payments on my vehicle loan and none of the have been reported to the credit burauThis company has excepted a letter from someone in Dallas Texas that I do not know and has no authorization to my account telling them not to report my paymentsThis company never contacted me but followed the directions written by a person other than myselfI have contacted the company and spoke with several different people and no one that I have spoken with is able to fix this fraudulent issueI have even sent them a letter by email requesting the payments be reportedI have not been able to find a solution with them and they just continue to make excuses for the problem instead of looking for a solution
We have tried for over a month to get a loan payment straightened outI am listed as a borrower on the loan with my son-in-law, [redacted] ConatserFirst we tried for months to get the due date changed from the last day of the months to the 9th and were ignored until we paid the account current ourselves on Jan 31,We paid charges on the account at that time but the money was applied to the principal and the late charges still show up on the accountWhat's even worse, an automatic payment for the March 9th due date was paid from my Son-in-laws checking account on Feb22, and the payment has never been applied to the accountWe have sent bank inquiries showing the payment was made and a signed by the bank stating the payment was made but Exeter still won't apply the payment to the accountNow they say they want my daughter and son-in- law's monthly bank statement faxed to them showing all of the if deposits and debitsThey have hung up on me times rather than letti
I have been an Exeter customer since [redacted] I have had late payments which a late fee was assessed I paid more than my monthly payment to cover the late fees Exeter did not apply my extra payments towards late fees so they have continued to accumulate When I called on 5/1/to have the extra payments applied towards my late fees, they told me they cannot until I make my 5/1/payment They refuse to credit my funds appropriately which then will continue to reflect an outstanding late fee amount The online statements I can see on their website also do not reflect the same amounts in their system The excuse that their system doesn't apply funds towards outstanding late fees is unacceptable In speaking with a representative on the phone on 5/1/at 1;pm CST, they cannot apply outstanding funds towards my late fees until I make a payment on time
Reposseion I purchased my Kia Sorento in I believe the year I had this vehicle for about a yearI had to voluntarily give back my car due to the fact that my income changed and I could no longer afford the paymentsIt's now and I cant get a mortgage because they say I still owe over $11,for this vehicleThere's no way that could be the difference in the amount that it was then sold for and what I oweThey may say (as they have in other complaints) that this was agreed on when signing but I got no paperwork proving the amount the car was sold for and what I then owedI think they are flat out stealing from customers, knowing that they are only going with this company due to poor credit to begin with, and then being taken advantage ofI am now working with a lawyer to get this fixed
Exeter finance is reporting me on all credit reporting agencies wrongfullyI am paying my deferred payments now beginning in September I paid my maturity payment for August 14th on 09/13/by money gramI received 30+ plus calls within days that a payments were not madeThat I was over days lateI was mistreated and talked down to and yelled atIt took one agent name Felicia that realized that my payments were being applied towards my fees instead of principalWells Fargo even sent a letter to Exeter Finance showing that two payments were made for Exeter FinanceI was under the impression with Felecia that my payments have been changed and added towards my principal: June, July and August,I gave the agent my cell number to contact me to contact me to make my payments (deferred) to go towards my principal with her.She made me feel at easeI was worried that my truck would be repo'd after yearsWell after my discussion with Felicia, I received more calls
I Paid off the vehicle and their holding an insurance checkI sent in all the paper work from the body shop with pictures $check their in a account I no longer have with them.My car was paid off they have no interest in my vehicle any longer
Exeter Finance denied my request for a deferment or payment extension I contacted Exeter Finance on this date (May 26, 2017) to request a deferment or extension of my auto loan payment and was deniedMy employment ended on 4/24/due to medical reasons and I am currently unemployedThe representative stated that I have not made "enough payments" to be eligible for either assistance and stated I would need to make "two more full payments" before I would be eligible for an extension or deferment; however, I am unable to even make two more full payments due to my unexpected unemployment for an undetermined amount of time
Claiming I'm months behind but they never have there information correctThen make pay twice in a month on loan and only count it as one payment On Wednesday at midnight my car was towed because they said I either no payment or something elseThey didn't explain, they also didn't car about the finance company's car because they towed it illegally and on its front wheelsThe car is a rear wheel drive and the one of the guys was in the driver seat while the other person towed the carI have had the car towed twice and It should always go on a flat bed truck
week run around to get title back to AZ to re-register vehicle, still do not have title in AZ from this company after being told it'd be 48-hours Vehicle was repo'd We got vehicle back on 5/4, was told by exeter it'd be 48-hours to get title back to AZ to put back in our name to re-register the van weeks later and different excuses each call made to exeter, I was told it was on way to AZ yet AZ motor vehicle division does not have the title as of today 6/ This is unacceptable as they want payment for a vehicle we cannot drive due to them not sending the title as was informed on May 18th
EXTER APPLYING FEES WHEN MY PAYMNET CLEARED MY BANK ACCOUNT On June 30,I contact exeter in regards to payment issues from August 25th where my payment of was drafted out and posted by my bank on that day Exeter is reporting inaccurate paymnet reversals on my actI also seen where it was reported inaccurate and another reversal on 09/21/that accurred fee as wellI was told by the customer service rep to email my bank statements over showing the payment cleared, which I did when the rep was on the line he told me to contact the office back to follow up.On July 5th I contacted exter again to see what the results was and I was told to resent my bank statemnt with no mark out and with my bank heading and proceed to email them againI checked my act history and nothing was done I conatcted them back on 07/22/and the rep was very rude and placed me on hold for more then 30mins when I requested to speak with a supervisorThis unacceptable when I have a go
My car has been paid off since November 15, I haven't received my title ! Paid my car off in nice November per the payoff from the customer service agent! Called them to give them my new address and they stated I still had a balance of $or so dollars the agent explained it was a error on their part I called today to check my status again and still stating I have a balance ! They supervisor said the other agent gave me wrong info! No one has called and told me anything! I want my title!
Originated car loan amount vs remaining balanceCannot trade vehicle in Acct # XXXXXXX I purchased a car from CarMax 12/(Davie, FL) which the financing was thru ExeterThe original car loan amount ($24,512.83) was extremely high which the sales guy failed to show me that informationHe added the Gap insurance and assured me my payments wouldn't go up because it's a time feeWhen I receive my first statement to pay, the car note was $and this is on a Mazda CX-which is so not worth the moneyIt jumped from $all the way up to $I call and questioned Car Max and Exeter but no one gave me any informationI was not informed by CarMax that I was able to return the car within days until I tried to trade it in a week agoI am stuck with the truck, no one wants to take it as a trade inThe remaining balance shows $but the payoff amount shows $I don't understand how the payoff is more than the remaining balanceThe car sales guy R
Asking for paperwork for entire account from opening until now I am asking for FCRA section 623, 604, 605, and proof of compliance as well as all documents for accountAll original paperwork from the beginning of this account until now
(this complaint is against Exeter Finance, Dallas, Tx) On 5/16/I payed the amount of $towards my car paymentTwo weeks later I paid $towards my car payment (6/15/16) both phone calls resulted in balances of 1,I called Exeter 5/28/spoke w/a rep who told me two different amounts 1,and 2,I asked to be transferred to a rep who in turn told me that I didn't owe the company anything because my account was up to dateOn 6/10/I paid $towards my car payment to catch the $payment up to date for the month of JuneA few days later I was contacted regarding the amount of $for the month of JuneI told the rep that I payed the amount and she should check her recordsI went to check my Exeter account on line and saw that my payment from 5/27/said that I payed $towards the amountI in turn called my back and checked my online statement for the month of MayOn 5/31/$was deducted from my acctand paid to Exeter F
days late reported when I was told this wouldn't happen or if it did would be removed once the claim was processed My car was deemed a total lossWhen I called Exeter they were helpful (acct XXXXXXX) However, the payments were applied in such a way that caused a day late to be reported to the credit bureausWhen I brought my concerns to customer service and the payoff department, I was told to not worry as a goodwill adjustment would be sent to the credit bureaus to remove the late paymentToday I called and was told that they would not be removedThe loan has been paid in full via insurance payment and Gap insurance but the late remains jeopardizing a mortgage application I have in process
Have not received a Paid in full letter or release of lien for a loan that has been paid off since 07/02/ Paid off my loan with Exeter Finance in July 2015, was told then that I would receive a paid in full letter and release of lien would be sent I have made numerous call and repeatedly told that this will be faxed and mailed as of August 22, I have still not been able to obtain the paid in full letter and/or lien release This has also not been provided to the DMV Customer service states that they will submit it again and then nothing comes Call again, nothing comes Etc etc What does one have to do to get a release of Lien from this company
Never received title to re-financed vehicle from ExeterNEVER received lien releases after MULTIPLE requests I refinanced my Chrysler in My new lender, Navy Federal requested the updated title with them as the new lien holderThat's when I called Exeter and they said they already sent me the copy of the title to get updatedI told them I never received itFast forward to present, over the past years I have requested MULTIPLE lien releases and the have NEVER sent itI most recently spoke with them on 8/in which they told me they would put it in the mailI STILL have not gotten it! This is INSANE
check cashed but not applied In November I sent checks one for $and the other for $Both checks were cashed but not appliedSent a copy of cashed checks but only $was appliedStill missing $although I've called over times now and spoke with managers and maybe supervisorsI sent another copy weeks ago and another one tonightI'm not sure what to do from here seeing that most of the time I speak with foreigners who don't understand my issue are have no idea how to fix itI just need my $updated before I have this other bank to take over this loanI can no longer deal with this bank
I have been paying on this loan for over years & over $33,on a 16,loan that matures 3/15/& they say I still owe $10, My account #XXXXXXX I purchased this car in & have paid over on this loan every month I have requested numerous times for a detailed reports showing how my payments r distributed which they refuse to give me Now they say it will be the loan matures on 3/15/& they can not tell me where the $33,I've paid on the car went or why it's showing I still owe 10,I received a letter telling me my loan matures 3/15/& as of 3/16/it will go into repo status I have my bank statements & credit report to show my payment history & their only response is I've been late a few times I've asked to speak w a supervisor & repossession & both refuse my call
This vehicle was surrender in a bankruptcy in April and I am being charged on my credit report as if I still have the vehicle My ex-husband who was the primary borrower filed bankruptcy in and the vehicle a Mitsubishi Galant was surrender in April The account was marked as closed, and no one has contacted me sinceBut recently in July 2016, the company has re-opened the account stating I have a balance of $20,and has been reporting to the credit bureau that I am delinquent in making paymentsFirst of all I am sure they sold this car once it was surrender, and there is no way possible I should be responsible for $20,When the vehicle was surrender the balance was in the $19,000'sAlso no one from the company has made any attempts to contact me regarding a balanceI need to see something were the car was not sold which would make me responsible for the full balanceI need to know how an account can go from being closed to reopenedI also need to know
This company is fraudulently refusing to report my payment history to the credit bureau I found out on Saturday September 22, that I have been made payments on my vehicle loan and none of the have been reported to the credit burauThis company has excepted a letter from someone in Dallas Texas that I do not know and has no authorization to my account telling them not to report my paymentsThis company never contacted me but followed the directions written by a person other than myselfI have contacted the company and spoke with several different people and no one that I have spoken with is able to fix this fraudulent issueI have even sent them a letter by email requesting the payments be reportedI have not been able to find a solution with them and they just continue to make excuses for the problem instead of looking for a solution
We have tried for over a month to get a loan payment straightened outI am listed as a borrower on the loan with my son-in-law, [redacted] ConatserFirst we tried for months to get the due date changed from the last day of the months to the 9th and were ignored until we paid the account current ourselves on Jan 31,We paid charges on the account at that time but the money was applied to the principal and the late charges still show up on the accountWhat's even worse, an automatic payment for the March 9th due date was paid from my Son-in-laws checking account on Feb22, and the payment has never been applied to the accountWe have sent bank inquiries showing the payment was made and a signed by the bank stating the payment was made but Exeter still won't apply the payment to the accountNow they say they want my daughter and son-in- law's monthly bank statement faxed to them showing all of the if deposits and debitsThey have hung up on me times rather than letti
I have been an Exeter customer since [redacted] I have had late payments which a late fee was assessed I paid more than my monthly payment to cover the late fees Exeter did not apply my extra payments towards late fees so they have continued to accumulate When I called on 5/1/to have the extra payments applied towards my late fees, they told me they cannot until I make my 5/1/payment They refuse to credit my funds appropriately which then will continue to reflect an outstanding late fee amount The online statements I can see on their website also do not reflect the same amounts in their system The excuse that their system doesn't apply funds towards outstanding late fees is unacceptable In speaking with a representative on the phone on 5/1/at 1;pm CST, they cannot apply outstanding funds towards my late fees until I make a payment on time
Reposseion I purchased my Kia Sorento in I believe the year I had this vehicle for about a yearI had to voluntarily give back my car due to the fact that my income changed and I could no longer afford the paymentsIt's now and I cant get a mortgage because they say I still owe over $11,for this vehicleThere's no way that could be the difference in the amount that it was then sold for and what I oweThey may say (as they have in other complaints) that this was agreed on when signing but I got no paperwork proving the amount the car was sold for and what I then owedI think they are flat out stealing from customers, knowing that they are only going with this company due to poor credit to begin with, and then being taken advantage ofI am now working with a lawyer to get this fixed
Exeter finance is reporting me on all credit reporting agencies wrongfullyI am paying my deferred payments now beginning in September I paid my maturity payment for August 14th on 09/13/by money gramI received 30+ plus calls within days that a payments were not madeThat I was over days lateI was mistreated and talked down to and yelled atIt took one agent name Felicia that realized that my payments were being applied towards my fees instead of principalWells Fargo even sent a letter to Exeter Finance showing that two payments were made for Exeter FinanceI was under the impression with Felecia that my payments have been changed and added towards my principal: June, July and August,I gave the agent my cell number to contact me to contact me to make my payments (deferred) to go towards my principal with her.She made me feel at easeI was worried that my truck would be repo'd after yearsWell after my discussion with Felicia, I received more calls
I Paid off the vehicle and their holding an insurance checkI sent in all the paper work from the body shop with pictures $check their in a account I no longer have with them.My car was paid off they have no interest in my vehicle any longer
Exeter Finance denied my request for a deferment or payment extension I contacted Exeter Finance on this date (May 26, 2017) to request a deferment or extension of my auto loan payment and was deniedMy employment ended on 4/24/due to medical reasons and I am currently unemployedThe representative stated that I have not made "enough payments" to be eligible for either assistance and stated I would need to make "two more full payments" before I would be eligible for an extension or deferment; however, I am unable to even make two more full payments due to my unexpected unemployment for an undetermined amount of time
Claiming I'm months behind but they never have there information correctThen make pay twice in a month on loan and only count it as one payment On Wednesday at midnight my car was towed because they said I either no payment or something elseThey didn't explain, they also didn't car about the finance company's car because they towed it illegally and on its front wheelsThe car is a rear wheel drive and the one of the guys was in the driver seat while the other person towed the carI have had the car towed twice and It should always go on a flat bed truck
week run around to get title back to AZ to re-register vehicle, still do not have title in AZ from this company after being told it'd be 48-hours Vehicle was repo'd We got vehicle back on 5/4, was told by exeter it'd be 48-hours to get title back to AZ to put back in our name to re-register the van weeks later and different excuses each call made to exeter, I was told it was on way to AZ yet AZ motor vehicle division does not have the title as of today 6/ This is unacceptable as they want payment for a vehicle we cannot drive due to them not sending the title as was informed on May 18th
EXTER APPLYING FEES WHEN MY PAYMNET CLEARED MY BANK ACCOUNT On June 30,I contact exeter in regards to payment issues from August 25th where my payment of was drafted out and posted by my bank on that day Exeter is reporting inaccurate paymnet reversals on my actI also seen where it was reported inaccurate and another reversal on 09/21/that accurred fee as wellI was told by the customer service rep to email my bank statements over showing the payment cleared, which I did when the rep was on the line he told me to contact the office back to follow up.On July 5th I contacted exter again to see what the results was and I was told to resent my bank statemnt with no mark out and with my bank heading and proceed to email them againI checked my act history and nothing was done I conatcted them back on 07/22/and the rep was very rude and placed me on hold for more then 30mins when I requested to speak with a supervisorThis unacceptable when I have a go
My car has been paid off since November 15, I haven't received my title ! Paid my car off in nice November per the payoff from the customer service agent! Called them to give them my new address and they stated I still had a balance of $or so dollars the agent explained it was a error on their part I called today to check my status again and still stating I have a balance ! They supervisor said the other agent gave me wrong info! No one has called and told me anything! I want my title!