Exeter failed to issue a credit of $for product cancellation Exeter finance was issued a product cancellation request on 08/27/from CarMax in the amount of $for a LoJack system that I never had installed on the vehicle I purchased on 06/28/from the dearlership Per CarMax a letter would be sent to my loan holder Exeter to have the product credited ($599.00) I called Exeter the 1st week of September regarding the process of this request They advised that they had yet to receive the document and check back againI called again on 9/25/and spoke with a manager regarding the product credit request I was advised by the manager that I'd have to send a letter in addition to the one CarMax sent regarding the product credit of $for a manager to review and processI sent said letter on 09/25/and was advised it was received on 09/30/and is being processed for review My fiance' and I called again on 10/26/when had yet to hear anything (call, lett
Attempting to pay off my car Tonight I called my loan office Exeter finance Corp out of Irving TX to try to pay off my loanI asked to speak with someone in regards to paying it off and a possible settlementAfter being transferred multiple times I spoke with [redacted] ID # XXXXXX she informed me the Exeter does not offer anything of that natureI asked to speak with her supervisor, she stated there was no one higher up then her tonightI asked to send a message in regards to my concern about paying off my car and she refusedStating there was nothing they could do to help me and that because I signed a contract they would not negotiateI have made payments on a Suzuki Kizashi totatling over 9,on payments for a loan originated amount was for 13,Current pay off being 10,due to a 18.9% interest rateI only have 9,that I can pay the car off withNo one is willing to discuss this with me at allI just want someone to work with me and this company refuses
Falsely reporting to credit agency I purchased my vehicle in I have been on time with my payments except for a couple times when I had some issues ariseWhen I contacted Exeter Finance about my loan, I kept receiving different dates about when it would matureIt was a different story everytimeI looked at my credit report and they were reporting to the credit agency since January that I was days late which was falseI paid the car off in October and they are still reporting to the credit agency that my account is delinquent
COMPLAINT REGARDING AMOUNT ADVISED OF BILLING DUE AND DEROGGATORY MARK ON CREDIT IN CONTACTING EXETER FINANCE ON THE PAYMENT THAT WAS MAILED IN TO THE COMPANY, A CUSTOMER SERVICE REPRESENTATIVE ADVISED THAT THE ACCOUNT WAS PAID UP TO DATE AND WAS NO LONGER DELINQUENT HE WAS ASKED IF THE COMPANY'S WEBSITE WAS ACCURATE WHERE HE RESPONDED THAT THE SITE NORMALLY DOESN'T CATCH UP THE PAYMENT HOWEVER,THIS GENTLEMAN ADVISED ME THAT WE WERE NO LONGER DAYS DELINQUENT AND THAT THERE WAS SUFFICIENT TIME TO PAY THE LOAN WE RECEIVED A CALL TWICE RECENTLY INDICATING THAT THE LOAN WAS DAYS PAST DUE, AND TO ADD INSULT THE GENTLEMAN WE HAD SPOKEN WITH PLACED NO NOTATION ON THE ACCOUNT I ADVISED "ROBBIE" THAT THERE WAS INCOMPETENCE ON THE PART OF CUSTOMER SERVICE BECAUSE TEHRE WAS NO NOTATION, NO RECORDING, YET THEY ARE MORE THAN WILLING TO NOT RESLOVE THE FACT THAT CREDIT ISSUES HAVE NOW OCCURRED IF THIS COMPANY WOULD TAKE OWNERSHIP OF THE LACK ON THEIR PART, THE PROBLEMS THAT ARE AT F
NITRO DODGE PURCHAED AT AUTO NATION 7/24/HAD GAP INSURANCE.PAID IN FULL IN OCTOBER EVERY WEEK EXETER WILL MAIL REFUND FOR $ STILL AWAITING MY REFUND CHECK FOR $SINCE nOVEMBER 2015, EVERY WEEK NEW STORY
I do owe the company but we agree on amount they are aware I'm going thru a divorce my money is tight and I'm single mom tooThey are trying to repo I need my car to get to work everyday I do owe the payments but we have been talking about a payment plan I'm going thru a divorce I am paying all the bills with children they are trying to repo me I need you to contact them to tell them I am being fair I need help I'm struggling big timeI NEED A PAYMENT PLAN ASASP I BEEN ASKING THAT SINCE DAY ONE I HAD MY CAR FOR YRS PLEASE HELP ME
Customer Service is misleading when it comes to payment extensions I called into the Exeter finance customer service line to inform them I was having difficulty in making my monthly payment due to reduction in hours at my jobI did what they called a payment extension plan which puts what I owed for that month on the back end of my loanthe gentleman who assisted me couldn't hardly speak English and was very difficult to understandthe date was around October 5th, when I made the call and he told me that my next due date would be November 24thon October 24th I received a call saying that my payment was past due for OctoberI told the representative that I just made a payment extension and she told me that the extension took care of Septembers payment and not OctoberI told her that the person who did my extension did not mention that this said extension would ake care of Septembers payment but just in formed me that the next payment due was NovemberShe told me I was wro
Online site & call center site shows completely different payoff/payment information I checked my online account to see what the payoff amount would be prior to taking a loan out & was given an amount that DID NOT include the interestI called to confirm this amount & see why the amounts were different & was told that their online site doesn't include interestThis is completely advertisement to their customers as we look at this & the statements that we receive in the mail to make arrangements to pay or payoff our loansThe website & the call center should have the same information on both sites as to cause little to no confusion to those wanting to pay off their loans earlyI will NEVER finance with this company EVER again & STRONGLY advise anyone seeking finance options to avoid using this company EVER
Exeter owes me 2,for the difference for a car I had financed and they do not want to give it to meThey only gave me On April I did a trade in with my vehicle I had financed thru Exeter we submitted the offer they accepted the offer and Mail the payoff within the days and Exeter will not give me my remaining money that was leftThey owe me 2,and only refunded me they said it wasn't entered into their "system" according to their payoff amount time so they don't owe me anythingI feel I am owed this money because they received the money in timeIt's not my fault they are behind in entering the infoWe did our part on timeThey received the money by April 19th so they should've had the payoff entered in their system by the cut off dateSo they're putting the blame on [redacted] dodge
The new website is horribleThey will not address your issue via message (so why have it?) I have been using the website to set payments and payment arrangement since I've had my vehicle Which has worked well with my busy scheduleEvery now and than I would need to call customer service just to confirm my payments sand they were wonderful and fast Now the website has been challenging at setting up payments ahead of time and all I get is robot response via Messages on their website My work and kids makes it really hard for me to be on the phone for longer than minutes When you do talk to customer service they are rude and say rude comments under their breath like I can't hear them Customer Service used to not be like that They were understanding of my situation and always worked with me so I didn't fall behind Since, the website I have fell behind accrued these extra charges because I fell behind and make it impossible to have other ways to contact them I pre
This company should not be able to get away with the incompetence they've displayed in my 66-month dealings with them In I was granted a loan deferral, or so I thought, that would move two payments to the end of my loan and spare me from any late payment and chargesI received letter from them telling me my next payment would be due in two months from original due date When I finally went to make the payment, the statement said I owed three monthsSomeone had not entered the agreement into the system, making me days lateI spent month-after-month fighting with them about my deferment agreementAfter months of fighting, I finally had reached someone who identified the problem and promised to have it fixed They immediately entered me into another deferment and gave me another payment due date of two months laterOnce again when I went to make the payment, I had a balance due of three payments, another 90-day late on my credit report By then I was furious and fed up with the around-the-clock calls and the various amounts of payment I was told I needed to make to fix thingsWe finally got a manager to call us back and went over the history of the loanHe was very perplexed at the different dates and amounts given to meIn the end he identified the problems and said he would recommend the account be updated to reflect the payments made I received mail from Exeter showing the findings in the auditThe company agreed to show me as current from that day but did not remove any of the past lates showing on my credit reportTo this day I cannot get approved for anything as I have over 30-day late payments, 60-day lates and three 90-day lates; no credit cards, no cars, a home, anything!! I hired a attorney and will try the legal route as I am at wit's end
Excessive robocalling phone calls My due date for my car payment is the 27th of every month and after that I have a day grace periodExeter started calling me on November 1st which is only days into my grace periodI received a total of calls within that time frame November 1st- 10:01am, 10:32am, 4:49pm November 2nd- 10:39am, 12:06pm, 3:56pm November 3rd- 10:14am, 10:45am, 5:59pm November 4th- 10:14am, 10:58am, 11:37am, 11:55am November 5th- 10:14am, 1:49pm, 2:16pm
They are harassing me via phone callThey are call me repeatedly back to back within a matter off minutes often times and hanging up when I do answe See above
I have vehicle loan with Exeter and twice I have canceled payments yet they withdrew the payment still when they knew my payoff was overnighted I called Exeter Finance on July 6th advising them we were refinancing the loan and to cancel the payment I had scheduled for 7/9/ I was told the payment would be canceled and I had until July 12th before anything would negatively impact my credit On 7/9/I overnighted the payoff amount for the loan; however, on the same day Exeter did not cancel the payment as previously advised and withdrew funds anyway in the amount of $ I called immediately when I saw this occur but was advised they could not do anything and it would take them days to return my money even though this was their error for not canceling it I then had to contact my bank and put a stop payment on the funds
Without my knowledge, they attempted to take a payment out of my checking account twice, overdrafting me twice in a week I had called in and was setting up a payment date on February 11thI was told by the woman that my scheduled payment was cancelled for the next dayThey tried to pull money out that following Monday on the 15thIt cost me $I made my payment on that Friday of the 19thThey again tried to pull money out of my account that next Monday on the 21stWhen I called in to tell them I had already made a payment, I had had my bank fax over proof that they had overdrawn my account (I was told this would be put back into my account by Exeter), I was treated very rudelyI was told my account is under reviewI finally called back in today to find out where my refund was and was told it was still under reviewIt may not seem like a lot of money, but when you are living paycheck to paycheck it is a week's worth of groceries
My Auto Loan has been Paid In Full Since February 2016, However, after many attempts I have still not received the Title to my Car I signed a loan agreement with execter finance for a ford fusion about two and half years agoI have never missed a payment and in February of paid the loan in fullHowever, it is now August of (six months later) and I have yet to receive my Title Back in February I reached out to Execter in regards to a pay off totalI was told by an Execter Representative my day pay off was going to be a little over $14,During this phone call I requested the address information to mail the check into as wellMy husband then wrote a check for the exact amount given and mailed it out the next dayA few weeks after the check cleared my husbands account I contacted Execter to find out the status of my Title, However they were showing my account still had a remaining balance of a little over $14,In order for them to research the check I
Incorrect credit bureau reportingExeter is claiming I was last when I was not and refuses to correct this issue causing harm to my credit profile There are two reporting errors on my current loan and credit reports account #XXXXXXXExeter is reporting me late days on August and February in the amount of $First, I was never late in August as seen in the provided documentationSecond, I applied for a hardship extension in March of and was told over the phone by a customer service representative that I could indeed push a payment to the end of the loan based on the fact that I had been unemployed but was currently reemployed and needed time for my payroll to start before I could make a paymentOne can clearly see that March is missing from my payment history and there is an extension notation on the right side of the provided documentation which accounts for thisThis however has nothing to do with February which clearly shows as paidI b
Have been attempting to obtain a copy of the lien release on a vehicle paid of in February 2018, In August of I purchased a new vehicle and intended to trade in my GMC Yukon Denali that was paid off in February of On August 28, I attempted to obtain a copy of the lien release for the GMC in order to obtain the Title for for vehicle so that it could be turned over to the dealership for trade inAfter making multiple attempts to have the lien release mailed and faxed without any resultsExteter Finance Corpreportedly mailed the lien release to my home three times and my work address one timeExeter finance also stated that they faxed a copy of the lien release to my work fax as well as my wife's fax machineI at no time received any of the letters or faxes sent via mail or faxI have dealt with Exeter Finance via telephone conversation numerous times and no serious attempt was made to resolve the issue other than wanting to send out more letters or faxesI h
Requesting a copy of my title to be faxed to the DMV and it was not completed timelyNow I, the customer, am inconvenienced When at the DMV yesterday, I had called Exeter Customer service and expressed how I needed a copy of my Title faxed to the DMV in which I was at urgentlyThe rep stated that the request can take 24-hours to completeSo, I call customer service various times to follow up on my request and long and behold hours later, the fax was "sent"I ask the rep that was on the phone with me today to stay on the phone so I can confirm that the fax was sent with the lady at the DMVDMV rep states noI ask the exeter rep if she can confirm the fax # the paper work was sent to, and it was the WRONG NUMBER!!!! At this point it is an error on Exeter and all the customer service rep can tell me is that she'll submit another request to expedite a copy of my title which can still take 24-hours to deliverHow is that expedited?! Even after speaking with her manager, th
Loan was paid off by CarMax on 5/9/in fullExeter was suppose to return a car payment in the amount of $in 7-days from the payoff date Fiat 500, Acct.#XXXXXXXI return car back to seller,Carmax because of defectsCarMax paid off loan to Exeter on 5/9/17, I spoke with customer service that same day about returning back a car payment I made, and they told me that they could not return it by direct deposit to my checking accountI gave them a option to FedEx it within the 7-days as promiseCarMax inform me that they always have had trouble with this finance company and their customersThe method of payment was direct debit from my checking account that was authorized by meThey refuse to return it in the same matter, and has we waiting for the mail to deliver refund check
Exeter failed to issue a credit of $for product cancellation Exeter finance was issued a product cancellation request on 08/27/from CarMax in the amount of $for a LoJack system that I never had installed on the vehicle I purchased on 06/28/from the dearlership Per CarMax a letter would be sent to my loan holder Exeter to have the product credited ($599.00) I called Exeter the 1st week of September regarding the process of this request They advised that they had yet to receive the document and check back againI called again on 9/25/and spoke with a manager regarding the product credit request I was advised by the manager that I'd have to send a letter in addition to the one CarMax sent regarding the product credit of $for a manager to review and processI sent said letter on 09/25/and was advised it was received on 09/30/and is being processed for review My fiance' and I called again on 10/26/when had yet to hear anything (call, lett
Attempting to pay off my car Tonight I called my loan office Exeter finance Corp out of Irving TX to try to pay off my loanI asked to speak with someone in regards to paying it off and a possible settlementAfter being transferred multiple times I spoke with [redacted] ID # XXXXXX she informed me the Exeter does not offer anything of that natureI asked to speak with her supervisor, she stated there was no one higher up then her tonightI asked to send a message in regards to my concern about paying off my car and she refusedStating there was nothing they could do to help me and that because I signed a contract they would not negotiateI have made payments on a Suzuki Kizashi totatling over 9,on payments for a loan originated amount was for 13,Current pay off being 10,due to a 18.9% interest rateI only have 9,that I can pay the car off withNo one is willing to discuss this with me at allI just want someone to work with me and this company refuses
Falsely reporting to credit agency I purchased my vehicle in I have been on time with my payments except for a couple times when I had some issues ariseWhen I contacted Exeter Finance about my loan, I kept receiving different dates about when it would matureIt was a different story everytimeI looked at my credit report and they were reporting to the credit agency since January that I was days late which was falseI paid the car off in October and they are still reporting to the credit agency that my account is delinquent
COMPLAINT REGARDING AMOUNT ADVISED OF BILLING DUE AND DEROGGATORY MARK ON CREDIT IN CONTACTING EXETER FINANCE ON THE PAYMENT THAT WAS MAILED IN TO THE COMPANY, A CUSTOMER SERVICE REPRESENTATIVE ADVISED THAT THE ACCOUNT WAS PAID UP TO DATE AND WAS NO LONGER DELINQUENT HE WAS ASKED IF THE COMPANY'S WEBSITE WAS ACCURATE WHERE HE RESPONDED THAT THE SITE NORMALLY DOESN'T CATCH UP THE PAYMENT HOWEVER,THIS GENTLEMAN ADVISED ME THAT WE WERE NO LONGER DAYS DELINQUENT AND THAT THERE WAS SUFFICIENT TIME TO PAY THE LOAN WE RECEIVED A CALL TWICE RECENTLY INDICATING THAT THE LOAN WAS DAYS PAST DUE, AND TO ADD INSULT THE GENTLEMAN WE HAD SPOKEN WITH PLACED NO NOTATION ON THE ACCOUNT I ADVISED "ROBBIE" THAT THERE WAS INCOMPETENCE ON THE PART OF CUSTOMER SERVICE BECAUSE TEHRE WAS NO NOTATION, NO RECORDING, YET THEY ARE MORE THAN WILLING TO NOT RESLOVE THE FACT THAT CREDIT ISSUES HAVE NOW OCCURRED IF THIS COMPANY WOULD TAKE OWNERSHIP OF THE LACK ON THEIR PART, THE PROBLEMS THAT ARE AT F
NITRO DODGE PURCHAED AT AUTO NATION 7/24/HAD GAP INSURANCE.PAID IN FULL IN OCTOBER EVERY WEEK EXETER WILL MAIL REFUND FOR $ STILL AWAITING MY REFUND CHECK FOR $SINCE nOVEMBER 2015, EVERY WEEK NEW STORY
I do owe the company but we agree on amount they are aware I'm going thru a divorce my money is tight and I'm single mom tooThey are trying to repo I need my car to get to work everyday I do owe the payments but we have been talking about a payment plan I'm going thru a divorce I am paying all the bills with children they are trying to repo me I need you to contact them to tell them I am being fair I need help I'm struggling big timeI NEED A PAYMENT PLAN ASASP I BEEN ASKING THAT SINCE DAY ONE I HAD MY CAR FOR YRS PLEASE HELP ME
Customer Service is misleading when it comes to payment extensions I called into the Exeter finance customer service line to inform them I was having difficulty in making my monthly payment due to reduction in hours at my jobI did what they called a payment extension plan which puts what I owed for that month on the back end of my loanthe gentleman who assisted me couldn't hardly speak English and was very difficult to understandthe date was around October 5th, when I made the call and he told me that my next due date would be November 24thon October 24th I received a call saying that my payment was past due for OctoberI told the representative that I just made a payment extension and she told me that the extension took care of Septembers payment and not OctoberI told her that the person who did my extension did not mention that this said extension would ake care of Septembers payment but just in formed me that the next payment due was NovemberShe told me I was wro
Online site & call center site shows completely different payoff/payment information I checked my online account to see what the payoff amount would be prior to taking a loan out & was given an amount that DID NOT include the interestI called to confirm this amount & see why the amounts were different & was told that their online site doesn't include interestThis is completely advertisement to their customers as we look at this & the statements that we receive in the mail to make arrangements to pay or payoff our loansThe website & the call center should have the same information on both sites as to cause little to no confusion to those wanting to pay off their loans earlyI will NEVER finance with this company EVER again & STRONGLY advise anyone seeking finance options to avoid using this company EVER
Exeter owes me 2,for the difference for a car I had financed and they do not want to give it to meThey only gave me On April I did a trade in with my vehicle I had financed thru Exeter we submitted the offer they accepted the offer and Mail the payoff within the days and Exeter will not give me my remaining money that was leftThey owe me 2,and only refunded me they said it wasn't entered into their "system" according to their payoff amount time so they don't owe me anythingI feel I am owed this money because they received the money in timeIt's not my fault they are behind in entering the infoWe did our part on timeThey received the money by April 19th so they should've had the payoff entered in their system by the cut off dateSo they're putting the blame on [redacted] dodge
The new website is horribleThey will not address your issue via message (so why have it?) I have been using the website to set payments and payment arrangement since I've had my vehicle Which has worked well with my busy scheduleEvery now and than I would need to call customer service just to confirm my payments sand they were wonderful and fast Now the website has been challenging at setting up payments ahead of time and all I get is robot response via Messages on their website My work and kids makes it really hard for me to be on the phone for longer than minutes When you do talk to customer service they are rude and say rude comments under their breath like I can't hear them Customer Service used to not be like that They were understanding of my situation and always worked with me so I didn't fall behind Since, the website I have fell behind accrued these extra charges because I fell behind and make it impossible to have other ways to contact them I pre
This company should not be able to get away with the incompetence they've displayed in my 66-month dealings with them In I was granted a loan deferral, or so I thought, that would move two payments to the end of my loan and spare me from any late payment and chargesI received letter from them telling me my next payment would be due in two months from original due date When I finally went to make the payment, the statement said I owed three monthsSomeone had not entered the agreement into the system, making me days lateI spent month-after-month fighting with them about my deferment agreementAfter months of fighting, I finally had reached someone who identified the problem and promised to have it fixed They immediately entered me into another deferment and gave me another payment due date of two months laterOnce again when I went to make the payment, I had a balance due of three payments, another 90-day late on my credit report By then I was furious and fed up with the around-the-clock calls and the various amounts of payment I was told I needed to make to fix thingsWe finally got a manager to call us back and went over the history of the loanHe was very perplexed at the different dates and amounts given to meIn the end he identified the problems and said he would recommend the account be updated to reflect the payments made I received mail from Exeter showing the findings in the auditThe company agreed to show me as current from that day but did not remove any of the past lates showing on my credit reportTo this day I cannot get approved for anything as I have over 30-day late payments, 60-day lates and three 90-day lates; no credit cards, no cars, a home, anything!! I hired a attorney and will try the legal route as I am at wit's end
Excessive robocalling phone calls My due date for my car payment is the 27th of every month and after that I have a day grace periodExeter started calling me on November 1st which is only days into my grace periodI received a total of calls within that time frame November 1st- 10:01am, 10:32am, 4:49pm November 2nd- 10:39am, 12:06pm, 3:56pm November 3rd- 10:14am, 10:45am, 5:59pm November 4th- 10:14am, 10:58am, 11:37am, 11:55am November 5th- 10:14am, 1:49pm, 2:16pm
They are harassing me via phone callThey are call me repeatedly back to back within a matter off minutes often times and hanging up when I do answe See above
I have vehicle loan with Exeter and twice I have canceled payments yet they withdrew the payment still when they knew my payoff was overnighted I called Exeter Finance on July 6th advising them we were refinancing the loan and to cancel the payment I had scheduled for 7/9/ I was told the payment would be canceled and I had until July 12th before anything would negatively impact my credit On 7/9/I overnighted the payoff amount for the loan; however, on the same day Exeter did not cancel the payment as previously advised and withdrew funds anyway in the amount of $ I called immediately when I saw this occur but was advised they could not do anything and it would take them days to return my money even though this was their error for not canceling it I then had to contact my bank and put a stop payment on the funds
Without my knowledge, they attempted to take a payment out of my checking account twice, overdrafting me twice in a week I had called in and was setting up a payment date on February 11thI was told by the woman that my scheduled payment was cancelled for the next dayThey tried to pull money out that following Monday on the 15thIt cost me $I made my payment on that Friday of the 19thThey again tried to pull money out of my account that next Monday on the 21stWhen I called in to tell them I had already made a payment, I had had my bank fax over proof that they had overdrawn my account (I was told this would be put back into my account by Exeter), I was treated very rudelyI was told my account is under reviewI finally called back in today to find out where my refund was and was told it was still under reviewIt may not seem like a lot of money, but when you are living paycheck to paycheck it is a week's worth of groceries
My Auto Loan has been Paid In Full Since February 2016, However, after many attempts I have still not received the Title to my Car I signed a loan agreement with execter finance for a ford fusion about two and half years agoI have never missed a payment and in February of paid the loan in fullHowever, it is now August of (six months later) and I have yet to receive my Title Back in February I reached out to Execter in regards to a pay off totalI was told by an Execter Representative my day pay off was going to be a little over $14,During this phone call I requested the address information to mail the check into as wellMy husband then wrote a check for the exact amount given and mailed it out the next dayA few weeks after the check cleared my husbands account I contacted Execter to find out the status of my Title, However they were showing my account still had a remaining balance of a little over $14,In order for them to research the check I
Incorrect credit bureau reportingExeter is claiming I was last when I was not and refuses to correct this issue causing harm to my credit profile There are two reporting errors on my current loan and credit reports account #XXXXXXXExeter is reporting me late days on August and February in the amount of $First, I was never late in August as seen in the provided documentationSecond, I applied for a hardship extension in March of and was told over the phone by a customer service representative that I could indeed push a payment to the end of the loan based on the fact that I had been unemployed but was currently reemployed and needed time for my payroll to start before I could make a paymentOne can clearly see that March is missing from my payment history and there is an extension notation on the right side of the provided documentation which accounts for thisThis however has nothing to do with February which clearly shows as paidI b
Have been attempting to obtain a copy of the lien release on a vehicle paid of in February 2018, In August of I purchased a new vehicle and intended to trade in my GMC Yukon Denali that was paid off in February of On August 28, I attempted to obtain a copy of the lien release for the GMC in order to obtain the Title for for vehicle so that it could be turned over to the dealership for trade inAfter making multiple attempts to have the lien release mailed and faxed without any resultsExteter Finance Corpreportedly mailed the lien release to my home three times and my work address one timeExeter finance also stated that they faxed a copy of the lien release to my work fax as well as my wife's fax machineI at no time received any of the letters or faxes sent via mail or faxI have dealt with Exeter Finance via telephone conversation numerous times and no serious attempt was made to resolve the issue other than wanting to send out more letters or faxesI h
Requesting a copy of my title to be faxed to the DMV and it was not completed timelyNow I, the customer, am inconvenienced When at the DMV yesterday, I had called Exeter Customer service and expressed how I needed a copy of my Title faxed to the DMV in which I was at urgentlyThe rep stated that the request can take 24-hours to completeSo, I call customer service various times to follow up on my request and long and behold hours later, the fax was "sent"I ask the rep that was on the phone with me today to stay on the phone so I can confirm that the fax was sent with the lady at the DMVDMV rep states noI ask the exeter rep if she can confirm the fax # the paper work was sent to, and it was the WRONG NUMBER!!!! At this point it is an error on Exeter and all the customer service rep can tell me is that she'll submit another request to expedite a copy of my title which can still take 24-hours to deliverHow is that expedited?! Even after speaking with her manager, th
Loan was paid off by CarMax on 5/9/in fullExeter was suppose to return a car payment in the amount of $in 7-days from the payoff date Fiat 500, Acct.#XXXXXXXI return car back to seller,Carmax because of defectsCarMax paid off loan to Exeter on 5/9/17, I spoke with customer service that same day about returning back a car payment I made, and they told me that they could not return it by direct deposit to my checking accountI gave them a option to FedEx it within the 7-days as promiseCarMax inform me that they always have had trouble with this finance company and their customersThe method of payment was direct debit from my checking account that was authorized by meThey refuse to return it in the same matter, and has we waiting for the mail to deliver refund check