Refund check not received after a month!! I had an extended car warranty that I purchased through CarMax, that went on my car loan with Exeter that was paid off in April In November of 2017, I initiated a refund through CarMaxI was informed by CarMax that the refund would go to Exeter,and then to meI informed them that I have a new addressThey informed me to add my address info at the bottom of their request form and sign, and they would forward that information to Exeter and that my refund would be sent to my new address I called Exeter on 12/05/17, they confirmed my new address and told me my refund was approved on 12/04/and to expect the check in the mail in 7-business daysI called again on the 14th and inquired as no check had comeThis next person said they didn't have my address on file and was sent to my old addressI asked for them to overnight to me or direct deposit, which they refusedI called again on the 20th and was informed they mailed out th
Lacking customer service and customer satisfactionCompany refused to assist customer in every way possible On July XX XXXX I was in an accidentCalled the insurance company and went through having the vehicle appraised and documents submitted to the insurance companyThe check for repairs was sent out within weeksI then find out that the check has to be endorsed by the finance company because they are the leinholder on the vehicleI then have the check overnighted to the company and then they inform me that I must have the work completed and pictures sent to them of the work before they will release the check to the body shopThere is no shop that I know of that will do the work and release a vehicle not knowing wether they will get paidSo the finance company let me know that I could call the insurance company back and have them re-issue the check to the body shop and myselfSo I got back on the phone with the insurance company whereas they said that they can't do that
We asked that our payments be setup on the 3rd of each month and every month there is a issueWas promised a month free in the beginning never got IT Nissan Versa that we explained to the dealership we would only take if we could make payments on the 3rd of each monthThe dealership said said the first month was free then start your payments of on the 3rd of the month following monthMy wife paid the dealership $to get Exeter to approve the application then she turned around and was told we had to pay $down to get a car we really didn't want because nothing is electricWhy are we coming out of so much money and we are on a fixed income both disabledWe were giving the keys to the Nissan Versa and told Exeter was our lenderAbout a three weeks later Exeter contacts me to inform me of a payment coming upI immediately get mad because the dealership told us we had a month freeThat was a Hoax!! Then the I found out we had to make another paymentThis compa
Pay off In March of I called and got a payoff for my vehicle I than sent the check for that amount After quite some time I never received my title so I called and they said I still had over $left to pay off I spoke with a supervisor and he said the gentleman that I spoke with did not provide me with the right information He said he would speak to his supervisor to get the matter cleared up I have been contacting them regarding this and have gotten no where My account has continued to accrue interest and they will not honor my first payoff quote I want to get my title for my car and have this matter closed
Repossed our car at 2amDid not get belongings out Repo man came to our home at 2AMCould not get my belongings out and need to find out where I can pick up my belongings,my husband is the only one on the account but he works and I want my stuff
I did not authorize anyone employed by your company to make an inquiry and view my credit report You have violated the Fair Credit Reporting Act While checking my personal credit report, which I acquired from Experian, Equifax, Transunion, I noticed an inquiry made by your company I did not authorize anyone employed by your company to make an inquiry and view my credit report You have violated the Fair Credit Reporting Act Section 1681b(c) You are not legally entitled to make the inquiry This is a serious breach of my privacy rights I request that you either mail me a copy of my signed authorization form that gave you the right to view my credit within five (5) business days so that I can verify its validity Mail it to the address listed above Verification: Your claim must be verified to prove the validity, by presenting the alleged obligation under oath or notary seal, and signed by an Officer of CPS, under penalty of perjury as to accord with impartiality hon
My vehicle was repossessed without an up to date right to cure and then the agent did not give me the vsr until he was getting in the truck On June 24th my vehicle was repossessed....I did not receive an up to date right to cure before my vehicle was repossessedThe agent hooked my car showed the report order and I explained to him the process in Louisiana and he told me to call the company then said it was a self help meaning a right to cure needed to be sent before it turned to involuntary repossessionso before he left he wanted me to sign the vsr I said no he didn't read it to me or anything and took my carI called the company asked what I needed to get my car back and he didn't know and asked him the process of repossession in Louisiana and he only said one time for the life of the loan.I asked again and began to explain the process to him and he said he didn't know and tried to transfer me to the repo department knowing they were closedI got upset and ended the callI do
I payed them in full and they have not given me my lien release I bought a vehicle from a private seller and had to send a payment in full to the finance company over night in order to receive the lien releaseThe check was sent out same day and every time I call they say they will "expedite the fax of the lien release but that it will take 24-hours for the fax to go through"This is either negligence or dishonesty as to how a fax worksIts been a month and now we will begin to receive penalties for not registering our vehicle on timeHere is a copy of the letter sent with the check Good Morning, My name is [redacted] and I am mailing this cashier's check to Exeter Finance Corp to pay off the Lien against the Jeep wrangler unlimited X VIN # 1J4GBXXXXXLXXXXXXThis vehicle was owned previously by, Lankford Heather R & William S Tod Lankford Toby Chippewa st Seneca MO XXXXX The amount on the check is for $which at the time of purchase of said
Company finance Ford Fusion in and now states I still owe 9,dollars on the car.I've paid a month for the car I purchased Ford Fusion in August 2011.My payment are monthly,ive had some late payments.But As of Friday I received a call stating that I need to come up with 9,or they will repo the car.In December of I was told that my last payment would be in April 2018.According to this company I will never have this car paid for.I've paid way too much for car.But when I got the car I wasn't explained details of the loan.I feel Ive paid of the car, more than whats fair
Late Fee removal / Address Change requested ignored I previously made a request to have my payment due date changed almost immediately after initially obtaining the auto loan from ExeterAfter a job change and a new pay schedule, I was constantly paying late on the 15th instead of the 1st and absorbing the late feeI called to request a second payment due date change and was rudely told to get a loan from friends/family in order to pay the Exeter loan because they only authorize one change over the life of the loanThis policy seems ridiculous when you have someone trying to pay on time but cannot due to their employer's pay scheduleSo Revdex.com assisted me with contacting Exeter and getting the second due date changeOnce I received the response that my request was approved, I promptly made the $on my new dateHowever, Exeter, still saw fit to charge a late feeI have requested that this fee be removed from my account as I have paid on-time since the due date changeI hav
This company is extremely crookedI am curious how much they have paid the Revdex.com to keep that rating with negative complaintsMost regarding collection tactics and billing issuesI had an issue where I made a payment and was told no late feeHowever they charged oneI also had an agreement no calls to my numbers yet, they call me and have a guy be a complete rude [redacted] on the phone with meI do know the laws regarding the F.D.C.P.Asec .This was a violation in my call where they were collecting and I also received no Mini-Miranda form the gentleman attempting to collect on my phone which is a do not call number and that was verified by their customer service that the info is DNCYet they are above our agreement and the law
Issue with unauthorized payment on account I spoke with a representative a month ago about possibly pushing my payment back due to me not have the funds right away to pay the amount ($427.66) and on 5/18/an unauthorized payment of was processed and caused my bank account to go into the negative amountI am now suffering from this due to the unauthorized payment taken from my accountI am very displeased with this organization
Exeter finance Holds a car loan note on a car that has not been paid nor has full coverage insurance I've asked exeter countless times to come get this carI even did a repo myselfTold them where it's atThey refusedEven after the car has no insurance on it since [redacted] XX XXXXThey will not work with me at allThey refuse to pick up the car that is behind months in payments
I paid this comp $14,to pay off the Nissan Sentra in September of last year and have not received the title of this vehiclereq many time I have contacted this company on many occasions to send me the title of the car and it's been almost a year and they have not submitted this title yetMy Daughter [redacted] Johnson cosigned for her brother [redacted] Johnson and he stop paying for the car and she was put in jail for the vehicleI am angry because I paid the car off and they have not submitted the title yet My daughter has called and called and they promised her the title would be sent in a couple of days and still no title I need the title ASAP If the title is not available I want a refund and the case to be closed regarding this vehicle
$ was sent in to be applied to my principle loan balance ant these funds were mis applied on my account I mailed in $to be applied to my principle balance on my account and I called several times and was told by a customer service Representative (CSR) that my funds were applied to principle and interest on my account I asked the CSR to reapply my payments to my Loan principle balance as requested and directed, and to supply me with an account ledger showing the corrections Several times my principle balance has not changed but increased on my statements The CSR stated that they could not supply me with anything in writing so I sent them a certified letter and Exeter has not responded
Attempting to pay remaining balance of total loss vehicle and correct credit I have tried calling several times to fix this issueOn September 19, I was involved in a "No-Fault" accident causing my car to be totaledI hired an attorney who advised they would be handling everything from insurance companies, hospitals, and car financeI received notice of late payment on my accountI then contact the attorneys to notify them that the insurance has yet to payMy insurance company then sent a $12, [redacted] check to ExeterRemaining balance on the lien was $1,I have now been hit repeatedly on my credit report for late payments, and derogatory remarksI have been on hold now for minutes attempting to speak to "the correct" department about how to resolve this issue, how to pay, how to fix the repeated negative remarksI am trying everything I can to make this situation right and pay, however, they are making this extremely difficultI am not a bad customer who does not pay,
unauthorized credit inquiry After viewing a copy of my consumer report, I noticed an unauthorized inquiry from Exeter FinanceI contacted the credit bureaus about this and they informed me I would need to contact the company to resolve the issueI called Exeter Finance and they informed me that they do not deal with these issuesI have a fraud alert on my credit report, so in order for someone to run my credit they need to contact me, which no one ever didThe credit bureaus also informed me that they only report what the companies relay; meaning Exeter finance requested my credit information without my consent, ignoring the fraud alert, and will need to issue a letter stating it is ok for the credit bureaus to remove the inquiry from my credit report
Inaccurate Credit Reporting On 04/03/this company reported I am over days late for my 05/monthly car paymentI traded this vechile (Nissan Rogue) on 05/01/and the check with closing payment of $12,was sent to Exeter Finance on 05/04/Exeter Finance failed to cash check until 04/07/after I enquired about negative reportMy credit decreased by 100pts subsequent to this reportI also provided them with documentation that the check was sent month before they cashed it and still even after I made several calls and emails, Exeter Finance refused to correct their errorI also have a credit dispute opened with Credit Bureau on this matterI am also owed $as excess paid to close balance on the loan and Exerter is refusing to actually this as it would indicate the loan was paid in full and on time
Refund check not received after a month!! I had an extended car warranty that I purchased through CarMax, that went on my car loan with Exeter that was paid off in April In November of 2017, I initiated a refund through CarMaxI was informed by CarMax that the refund would go to Exeter,and then to meI informed them that I have a new addressThey informed me to add my address info at the bottom of their request form and sign, and they would forward that information to Exeter and that my refund would be sent to my new address I called Exeter on 12/05/17, they confirmed my new address and told me my refund was approved on 12/04/and to expect the check in the mail in 7-business daysI called again on the 14th and inquired as no check had comeThis next person said they didn't have my address on file and was sent to my old addressI asked for them to overnight to me or direct deposit, which they refusedI called again on the 20th and was informed they mailed out th
Lacking customer service and customer satisfactionCompany refused to assist customer in every way possible On July XX XXXX I was in an accidentCalled the insurance company and went through having the vehicle appraised and documents submitted to the insurance companyThe check for repairs was sent out within weeksI then find out that the check has to be endorsed by the finance company because they are the leinholder on the vehicleI then have the check overnighted to the company and then they inform me that I must have the work completed and pictures sent to them of the work before they will release the check to the body shopThere is no shop that I know of that will do the work and release a vehicle not knowing wether they will get paidSo the finance company let me know that I could call the insurance company back and have them re-issue the check to the body shop and myselfSo I got back on the phone with the insurance company whereas they said that they can't do that
We asked that our payments be setup on the 3rd of each month and every month there is a issueWas promised a month free in the beginning never got IT Nissan Versa that we explained to the dealership we would only take if we could make payments on the 3rd of each monthThe dealership said said the first month was free then start your payments of on the 3rd of the month following monthMy wife paid the dealership $to get Exeter to approve the application then she turned around and was told we had to pay $down to get a car we really didn't want because nothing is electricWhy are we coming out of so much money and we are on a fixed income both disabledWe were giving the keys to the Nissan Versa and told Exeter was our lenderAbout a three weeks later Exeter contacts me to inform me of a payment coming upI immediately get mad because the dealership told us we had a month freeThat was a Hoax!! Then the I found out we had to make another paymentThis compa
Pay off In March of I called and got a payoff for my vehicle I than sent the check for that amount After quite some time I never received my title so I called and they said I still had over $left to pay off I spoke with a supervisor and he said the gentleman that I spoke with did not provide me with the right information He said he would speak to his supervisor to get the matter cleared up I have been contacting them regarding this and have gotten no where My account has continued to accrue interest and they will not honor my first payoff quote I want to get my title for my car and have this matter closed
Repossed our car at 2amDid not get belongings out Repo man came to our home at 2AMCould not get my belongings out and need to find out where I can pick up my belongings,my husband is the only one on the account but he works and I want my stuff
I did not authorize anyone employed by your company to make an inquiry and view my credit report You have violated the Fair Credit Reporting Act While checking my personal credit report, which I acquired from Experian, Equifax, Transunion, I noticed an inquiry made by your company I did not authorize anyone employed by your company to make an inquiry and view my credit report You have violated the Fair Credit Reporting Act Section 1681b(c) You are not legally entitled to make the inquiry This is a serious breach of my privacy rights I request that you either mail me a copy of my signed authorization form that gave you the right to view my credit within five (5) business days so that I can verify its validity Mail it to the address listed above Verification: Your claim must be verified to prove the validity, by presenting the alleged obligation under oath or notary seal, and signed by an Officer of CPS, under penalty of perjury as to accord with impartiality hon
My vehicle was repossessed without an up to date right to cure and then the agent did not give me the vsr until he was getting in the truck On June 24th my vehicle was repossessed....I did not receive an up to date right to cure before my vehicle was repossessedThe agent hooked my car showed the report order and I explained to him the process in Louisiana and he told me to call the company then said it was a self help meaning a right to cure needed to be sent before it turned to involuntary repossessionso before he left he wanted me to sign the vsr I said no he didn't read it to me or anything and took my carI called the company asked what I needed to get my car back and he didn't know and asked him the process of repossession in Louisiana and he only said one time for the life of the loan.I asked again and began to explain the process to him and he said he didn't know and tried to transfer me to the repo department knowing they were closedI got upset and ended the callI do
Company failing to correct error in reporting Ive spoken to them several times and they said they would send an update however none was sent
I payed them in full and they have not given me my lien release I bought a vehicle from a private seller and had to send a payment in full to the finance company over night in order to receive the lien releaseThe check was sent out same day and every time I call they say they will "expedite the fax of the lien release but that it will take 24-hours for the fax to go through"This is either negligence or dishonesty as to how a fax worksIts been a month and now we will begin to receive penalties for not registering our vehicle on timeHere is a copy of the letter sent with the check Good Morning, My name is [redacted] and I am mailing this cashier's check to Exeter Finance Corp to pay off the Lien against the Jeep wrangler unlimited X VIN # 1J4GBXXXXXLXXXXXXThis vehicle was owned previously by, Lankford Heather R & William S Tod Lankford Toby Chippewa st Seneca MO XXXXX The amount on the check is for $which at the time of purchase of said
Company finance Ford Fusion in and now states I still owe 9,dollars on the car.I've paid a month for the car I purchased Ford Fusion in August 2011.My payment are monthly,ive had some late payments.But As of Friday I received a call stating that I need to come up with 9,or they will repo the car.In December of I was told that my last payment would be in April 2018.According to this company I will never have this car paid for.I've paid way too much for car.But when I got the car I wasn't explained details of the loan.I feel Ive paid of the car, more than whats fair
Late Fee removal / Address Change requested ignored I previously made a request to have my payment due date changed almost immediately after initially obtaining the auto loan from ExeterAfter a job change and a new pay schedule, I was constantly paying late on the 15th instead of the 1st and absorbing the late feeI called to request a second payment due date change and was rudely told to get a loan from friends/family in order to pay the Exeter loan because they only authorize one change over the life of the loanThis policy seems ridiculous when you have someone trying to pay on time but cannot due to their employer's pay scheduleSo Revdex.com assisted me with contacting Exeter and getting the second due date changeOnce I received the response that my request was approved, I promptly made the $on my new dateHowever, Exeter, still saw fit to charge a late feeI have requested that this fee be removed from my account as I have paid on-time since the due date changeI hav
This company is extremely crookedI am curious how much they have paid the Revdex.com to keep that rating with negative complaintsMost regarding collection tactics and billing issuesI had an issue where I made a payment and was told no late feeHowever they charged oneI also had an agreement no calls to my numbers yet, they call me and have a guy be a complete rude [redacted] on the phone with meI do know the laws regarding the F.D.C.P.Asec .This was a violation in my call where they were collecting and I also received no Mini-Miranda form the gentleman attempting to collect on my phone which is a do not call number and that was verified by their customer service that the info is DNCYet they are above our agreement and the law
Issue with unauthorized payment on account I spoke with a representative a month ago about possibly pushing my payment back due to me not have the funds right away to pay the amount ($427.66) and on 5/18/an unauthorized payment of was processed and caused my bank account to go into the negative amountI am now suffering from this due to the unauthorized payment taken from my accountI am very displeased with this organization
Exeter finance Holds a car loan note on a car that has not been paid nor has full coverage insurance I've asked exeter countless times to come get this carI even did a repo myselfTold them where it's atThey refusedEven after the car has no insurance on it since [redacted] XX XXXXThey will not work with me at allThey refuse to pick up the car that is behind months in payments
I paid this comp $14,to pay off the Nissan Sentra in September of last year and have not received the title of this vehiclereq many time I have contacted this company on many occasions to send me the title of the car and it's been almost a year and they have not submitted this title yetMy Daughter [redacted] Johnson cosigned for her brother [redacted] Johnson and he stop paying for the car and she was put in jail for the vehicleI am angry because I paid the car off and they have not submitted the title yet My daughter has called and called and they promised her the title would be sent in a couple of days and still no title I need the title ASAP If the title is not available I want a refund and the case to be closed regarding this vehicle
I have an inquiry on my credit report from Exeter Fin that I dont have knowledge of an did not authorize it The unauthorized Inquiry is from 12-6-
$ was sent in to be applied to my principle loan balance ant these funds were mis applied on my account I mailed in $to be applied to my principle balance on my account and I called several times and was told by a customer service Representative (CSR) that my funds were applied to principle and interest on my account I asked the CSR to reapply my payments to my Loan principle balance as requested and directed, and to supply me with an account ledger showing the corrections Several times my principle balance has not changed but increased on my statements The CSR stated that they could not supply me with anything in writing so I sent them a certified letter and Exeter has not responded
Attempting to pay remaining balance of total loss vehicle and correct credit I have tried calling several times to fix this issueOn September 19, I was involved in a "No-Fault" accident causing my car to be totaledI hired an attorney who advised they would be handling everything from insurance companies, hospitals, and car financeI received notice of late payment on my accountI then contact the attorneys to notify them that the insurance has yet to payMy insurance company then sent a $12, [redacted] check to ExeterRemaining balance on the lien was $1,I have now been hit repeatedly on my credit report for late payments, and derogatory remarksI have been on hold now for minutes attempting to speak to "the correct" department about how to resolve this issue, how to pay, how to fix the repeated negative remarksI am trying everything I can to make this situation right and pay, however, they are making this extremely difficultI am not a bad customer who does not pay,
unauthorized credit inquiry After viewing a copy of my consumer report, I noticed an unauthorized inquiry from Exeter FinanceI contacted the credit bureaus about this and they informed me I would need to contact the company to resolve the issueI called Exeter Finance and they informed me that they do not deal with these issuesI have a fraud alert on my credit report, so in order for someone to run my credit they need to contact me, which no one ever didThe credit bureaus also informed me that they only report what the companies relay; meaning Exeter finance requested my credit information without my consent, ignoring the fraud alert, and will need to issue a letter stating it is ok for the credit bureaus to remove the inquiry from my credit report
Inaccurate Credit Reporting On 04/03/this company reported I am over days late for my 05/monthly car paymentI traded this vechile (Nissan Rogue) on 05/01/and the check with closing payment of $12,was sent to Exeter Finance on 05/04/Exeter Finance failed to cash check until 04/07/after I enquired about negative reportMy credit decreased by 100pts subsequent to this reportI also provided them with documentation that the check was sent month before they cashed it and still even after I made several calls and emails, Exeter Finance refused to correct their errorI also have a credit dispute opened with Credit Bureau on this matterI am also owed $as excess paid to close balance on the loan and Exerter is refusing to actually this as it would indicate the loan was paid in full and on time