They charged fees after taking out money they were not suppose too, I was sold a car that had been wrecked and not told about it, and fraud Payments posted incorrectly, harrassing phone calls, called twenty times in one day, payments not posted, upgrades that were never purchased I was charged for.
Exeter owes me 2,243.00 for the difference for a car I had financed and they do not want to give it to me. They only gave me 9.27 On April 13 I did a trade in with my vehicle I had financed thru Exeter we submitted the offer they accepted the offer and Mail the payoff within the 10 days and Exeter will not give me my remaining money that was left. They owe me 2,243.15 and only refunded me 9.27 they said it wasn't entered into their "system" according to their payoff amount time so they don't owe me anything. I feel I am owed this money because they received the money in time. It's not my fault they are behind in entering the info. We did our part on time. They received the money by April 19th 2016 so they should've had the payoff entered in their system by the cut off date. So they're putting the blame on [redacted] dodge.
Bought Mini financed via Exeter Granted day deferment in May, once paperwork was turned inI did as muchthey took my car I purchased my dream car a Mini Cooper Convertible via Carmax in Irvine, CA early I put down a lot of money and obtained a loan thru Exeter FinanceThe monthly payment was quite a bit, but I was assured from sales man that I could get my credit in a better place and refinanceThat was a lie, Exeter does not refinance They do, however, offer defermentsI fell onto hard times, my dad made a car payment for me in April, but didn't pay the entire amount dueSo in May I called Exeter, realising I was behindI initially intended to split the amount owed over week - fridays in a rowI made a paymentThe customer rep was nice and heard my issue out, then offered and told I qualified for a deferment of days But I had to get my payments up to dateSO I made payment #Following that I was told I had to pay the late
Exeter Finance and Debt Stoppers In Chicago Il In FebI purchase a Saturn Vee from Rogers Auto in Chicago and was financed through Exeter Finance with the total an the bill of sale with the all taxes and title and plates included equaled to the amount of over 17.000+my car payment monthly was $In I filed a chapter with Debt stoppers and the vehicle was added into the bankruptcy with a monthly payment of $they would do a deduction from my payroll every two weeks of $I voluntary ended the bankruptcy in in June of and Exeter Finance picked up the vehicle in the middle of the nightin August of I receive a letter from Exeter finance stating that I owe the which the vehicle was sold in days for $when I spoke to a representative on the phone with Exeter finance the said that this is the amount that is owed to them and asked how could that be possible when I was making monthly payments and I was paying Debt stoppers to pay off
unauthorized hard inquiries After recently checking my credit reports including (Equifax, Experian, Transunion) I noticed unauthorized hard inquiry(s) from this companyI Date: June X XXXX Since it is against federal law (Fair Credit Reporting ActUSC § 1681n(a)(1)(B) for an entity to view a customer's credit report without a "permissible purpose," I request any and all inquiries be removed from all credit filesTo my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b(c): Transactions Not Initiated by ConsumerIf you are in possession of any document that you believe authorizes you or your organization to make inquiries into my credit report, I respectfully request a copy of this document be sent
Be Aware Don't Use Them I purchased a Chrysler in 2012.Yes I gave been late several times got extension beforeSo my car was supposed to be paid off in Jan 2017.And it was supposed to be paid off my Sept 2027.long story short I have payments left which would be I received a letter from Exeter Finance stating that I owe them a total of 6700.And my maturity date was Sept I gave given them 23,which my contract states was finance I don't know why I still own them which I only have payments leftThey customer service are nasty and rude disrespectful they pry on people that have less than perfect credit and call your phone Monday- Friday seven days a week from sun up to sun downI thought when you pay your payments off your loan which I'm doing which was on the contractI don't know what the other tgey said I owe them which I don'tI will seek a Lawyer and see they finance your Loan with alot of hidden fees.I have given them XXXXX and n
Account paid in full however is still reported as days past due with a balance of $ My account has been paid off in the amount of 25,from 3/4/until 11/18/at 21% interest for a loan amount of 15,however I still have a balance of after making payments of $and payment of $totaling payments total.I called on 3/2/to inquire about the balance on my account, however I received a charge off notice dated 3/1/which I was not told was sentI also called and left a message on 3/13/ at XXX XXX-XXXX for [redacted] Director, Servicing - Customer Service Support with no responseI need to understand why this has been sent when payments are in place for the extra interest charged by this company for my month extensionI also need to know how that interest was calculated, and what is the daily rate charged per day when late which caused the extreme balance after my payments have been madeI also need to know why this company
Inadequate customer service regarding sending me my account payoff letter. Requests go unfulfilled with no additional options or resolutions offered. I called Exeter a couple days after trading in the car they were financing and requested information about getting my payoff letter so that I could get a refund on my warranty (this is going to take an additional 1-2 months so time is of the essence). I was told that there was a processing time of ten days to "ensure that the account payoff is valid". This is a very long time when they've been paid already but I gave them the benefit of the doubt. When I called in I was verified under my new address so I had no inclination that there would be an issue. I gave a fax number to send the letter to so I would get it sooner and they told me that would take 24-48 hours (after the ten days previously mentioned). After ten days had passed I checked the fax within the 24-48 hour span and nothing had been received. I called again and was told that
Exeter received a payment for loss of my vehicle I have a balance of they will not accept payment arrangments so I can get another car They have not reported insurance payment on my credit and want to threaten me with a judgment I am will to pay I dont have cash and I need the payment lowered from a month
My car was impounded 5/20/the police informed me my tags were not coming up in there system my car was illegal to drive I was told my car that I make payments on every month was not in my name any more and I couldnt renew my registrationSince my car has been impounded I have done everything to get my car back I've sent them all the information they need and still nothingI was sent a copy of my title from them and was told I could register my car with that but the DMV needed the original title was was still unable to register my vehicle.The DMV gave me paper work to send to my finance company I sent everything they needed overnight $they received it on the 6th of June and they still have not sent my title I called today 6/23/and was informed that they received the paperwork on 6/6/but my title has not been sent out as of yet and they would put a request in for it to be sent immediately after someone else request it to be sent.It has been over a month my car
Report day delinquency on my credit report for a fee after receiving on time payments for years In February I made partial payment on my car note due to being out of work on short term disability I contacted Exeter to let them know and they said ok just be sure you make up paymentI use third party company to pay my bill who automatically debit my checking account every weeks for $For a total car payment of $a monthI contacted exter and smart payment plan simultaneously to resolve remaining balance in MayThe payment was settled in JuneOver the next months I check my credit and everything is goodMy credit score finally moves in a positive directionI contacted Exeter in November and they tell me I am days late on a paymentHow is this possible if my account is debited every month for $The lady on the phone starts talking about the partial payment that was received back in February and then the remaining payment made in JuneWhy am I still d
Unfair Reprocessing Process -This is my 2nd complaint about Exter FinanceI am really sorry that I selected them to provide my car loanOn 9/26/they repossessed my car around 5:am with no warning i.eletter or callPrior to that I called 9/9/to make a paymentI knew I was behindI advised the representative that I was going to pay one month of $but she insisted I pay moreWe agreed to $but the representative for some reason decided that she wanted to bring up in 2015,a time I was lateThat had nothing to do with our current situation so we did have a small disagreement which she in return hung up on meSpeaking with Exter on 9/26/they have "no record of this phone call" I later went home to try to pay online but they have me blocked from paying onlineThe representative on 9/26/stated they have called me multiple times at the number is "verified with her" that she said was 614-499-(my old number) but I verified with her my new number XXX-XXX-XXXX
I did a voluntary surrender on vehicle in February and no one has came to get car after several calls and I provided the information several times I filed voluntary surrender around first week of FebruaryI called a few weeks after because I never received emaiSpoke to a few supervisors because I called several more times and they were entering in email address incorrectly but assured me it was corrected but still didn't get email so I could sign documenta for them to pickup carI called back and supervisors assured it was corrected and he would even send letter for me to sign and I gave him updated address and I never got the letterThis is affecting me credit score severely and I'm not able to get a new car because they can't do their part
Not able to reach corporate office for customer service I have been trying to resolve an issue with being able to access my account on their website for over months nowTheir customer service is handled by a call center in India or somewhere and when I call the corporate office, all I get is sent to "reception" voice mailNever does the phone ring or do I get a call backTheir customer service has not been able to do anything to help me and I'm beyond frustrated
Refusing to provide a paid in full letter I paid off a loan with them on September 4th, I called and requested a paid in full letter, as I am making another purchase and it is requiredThey indicated it would be faxed to the number I provided within hoursI waited two days and called back, they said give it another day, so I didIt has been a week and it is still not in my possessionI lost out on the other purchase I was makingWhen I call, they keep saying give it another day
Merchant repossessed my vehicle and never sent me a sale date or notifed me of the sale place and timeThey emailed me a day pay off letter Sale date was June 8th Exeter said they sent me a letter on that date
My card was double charged for a payment, and I was guaranteed a refund in a certain amount of time Every time I would call to check on my refund, I was given different information by different reps and managers Some managers would say that they can see in the system that I will be refunded soon, and others would say that they saw no proof of my statements being faxed over I have been given several guarantees, but none of them have come to pass I do not appreciate the fact that my money was taken so quickly, but is taking so long to be refunded No one seems to be on the same page when it comes to information that should be on a screen right in front of them I am very frustrated and annoyed I really feel that I have been taken advantage of I have a nine year old child who receives survivor's benefits from the passing [redacted] her father, and the money was taken from her SS card, which is supposed to be used to take care of her The people at Exeter were notified of this immed
They duplicate payments out of my account multiple times a month and charge late fees when I'm not late I financed the vehicle on September 15, I was told I wouldn't have a payment due for days making my first payment due October 30, In the meantime, I elected to set up auto payWhen I did that over the phone with a representative I was told it can take up to days for a new auto pay agreement to go thru so if I didn't see the payment taken from my account the day it was due I should call and make a one time post dated debit transaction over the phone the next day to make a payment and keep my account from being lateSo on October 31st, I called in that one time payment however on November 6, my auto pay payment went through thus my account got charged twiceWhen I contacted them about this issue, I was told I could either receive a refund or put the duplicated payment towards Novemeber so I wouldn't have a car payment due again until December which is
Exeter Finance Corp wrongfully reporting debt on my credit report Someone used my information to obtain a car loan while I was out the country for 6 months.I need this matter to be absolved. I went to the UK back in December of 2012. I arrived back in the U.S. at the end on June 2013. I checked my mail and noticed a few letters from Exeter Finance claiming that I have a open car loan and have missed payments. I was out the country and have PROOF of this. Im not sure what happened, but this claim needs to be absolved and removed. I have no idea nor any clue as to what is going on. Exeter Finance needs to take care of this expeditiously.I talked to a representative via telephone, but when I tried calling the 800 area code number back I DO NOT get a response. I WILL be filing suit if this matter is not resolved in a timely manner.
I was sold a bad car, Exeter Financed the carNot willing to work with me and constantly telling me wrong information when I make payments I bought a car on November 21, two weeks later the car has issues, still under factory warranty I took it to an authorized Volkswagen repair placeSuntrup VW replaced a fuel part and was told the issue was fixedIt was not repairs and two brand new engines later it is fixedThe car has spent more time in the shop then in my possessionExeter knew all thisThey knew that the dealership Frank Leta let me drive off the lot with a dried out crumpling oil filter and no oilSuntrup said it was not safe to have no oil in the car and didnt an oil change for $bucks, I called up Frank Leta who sold me the car that I drove the car I purchased from them for two weeks like this and now I'm being charged $for an oil changeFrank Leta picked the car up from Suntrup paid for my oil change and told me they were gonna make sure that this did
They charged fees after taking out money they were not suppose too, I was sold a car that had been wrecked and not told about it, and fraud Payments posted incorrectly, harrassing phone calls, called twenty times in one day, payments not posted, upgrades that were never purchased I was charged for.
Exeter owes me 2,243.00 for the difference for a car I had financed and they do not want to give it to me. They only gave me 9.27 On April 13 I did a trade in with my vehicle I had financed thru Exeter we submitted the offer they accepted the offer and Mail the payoff within the 10 days and Exeter will not give me my remaining money that was left. They owe me 2,243.15 and only refunded me 9.27 they said it wasn't entered into their "system" according to their payoff amount time so they don't owe me anything. I feel I am owed this money because they received the money in time. It's not my fault they are behind in entering the info. We did our part on time. They received the money by April 19th 2016 so they should've had the payoff entered in their system by the cut off date. So they're putting the blame on [redacted] dodge.
Bought Mini financed via Exeter Granted day deferment in May, once paperwork was turned inI did as muchthey took my car I purchased my dream car a Mini Cooper Convertible via Carmax in Irvine, CA early I put down a lot of money and obtained a loan thru Exeter FinanceThe monthly payment was quite a bit, but I was assured from sales man that I could get my credit in a better place and refinanceThat was a lie, Exeter does not refinance They do, however, offer defermentsI fell onto hard times, my dad made a car payment for me in April, but didn't pay the entire amount dueSo in May I called Exeter, realising I was behindI initially intended to split the amount owed over week - fridays in a rowI made a paymentThe customer rep was nice and heard my issue out, then offered and told I qualified for a deferment of days But I had to get my payments up to dateSO I made payment #Following that I was told I had to pay the late
Exeter Finance and Debt Stoppers In Chicago Il In FebI purchase a Saturn Vee from Rogers Auto in Chicago and was financed through Exeter Finance with the total an the bill of sale with the all taxes and title and plates included equaled to the amount of over 17.000+my car payment monthly was $In I filed a chapter with Debt stoppers and the vehicle was added into the bankruptcy with a monthly payment of $they would do a deduction from my payroll every two weeks of $I voluntary ended the bankruptcy in in June of and Exeter Finance picked up the vehicle in the middle of the nightin August of I receive a letter from Exeter finance stating that I owe the which the vehicle was sold in days for $when I spoke to a representative on the phone with Exeter finance the said that this is the amount that is owed to them and asked how could that be possible when I was making monthly payments and I was paying Debt stoppers to pay off
unauthorized hard inquiries After recently checking my credit reports including (Equifax, Experian, Transunion) I noticed unauthorized hard inquiry(s) from this companyI Date: June X XXXX Since it is against federal law (Fair Credit Reporting ActUSC § 1681n(a)(1)(B) for an entity to view a customer's credit report without a "permissible purpose," I request any and all inquiries be removed from all credit filesTo my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b(c): Transactions Not Initiated by ConsumerIf you are in possession of any document that you believe authorizes you or your organization to make inquiries into my credit report, I respectfully request a copy of this document be sent
Be Aware Don't Use Them I purchased a Chrysler in 2012.Yes I gave been late several times got extension beforeSo my car was supposed to be paid off in Jan 2017.And it was supposed to be paid off my Sept 2027.long story short I have payments left which would be I received a letter from Exeter Finance stating that I owe them a total of 6700.And my maturity date was Sept I gave given them 23,which my contract states was finance I don't know why I still own them which I only have payments leftThey customer service are nasty and rude disrespectful they pry on people that have less than perfect credit and call your phone Monday- Friday seven days a week from sun up to sun downI thought when you pay your payments off your loan which I'm doing which was on the contractI don't know what the other tgey said I owe them which I don'tI will seek a Lawyer and see they finance your Loan with alot of hidden fees.I have given them XXXXX and n
Account paid in full however is still reported as days past due with a balance of $ My account has been paid off in the amount of 25,from 3/4/until 11/18/at 21% interest for a loan amount of 15,however I still have a balance of after making payments of $and payment of $totaling payments total.I called on 3/2/to inquire about the balance on my account, however I received a charge off notice dated 3/1/which I was not told was sentI also called and left a message on 3/13/ at XXX XXX-XXXX for [redacted] Director, Servicing - Customer Service Support with no responseI need to understand why this has been sent when payments are in place for the extra interest charged by this company for my month extensionI also need to know how that interest was calculated, and what is the daily rate charged per day when late which caused the extreme balance after my payments have been madeI also need to know why this company
Inadequate customer service regarding sending me my account payoff letter. Requests go unfulfilled with no additional options or resolutions offered. I called Exeter a couple days after trading in the car they were financing and requested information about getting my payoff letter so that I could get a refund on my warranty (this is going to take an additional 1-2 months so time is of the essence). I was told that there was a processing time of ten days to "ensure that the account payoff is valid". This is a very long time when they've been paid already but I gave them the benefit of the doubt. When I called in I was verified under my new address so I had no inclination that there would be an issue. I gave a fax number to send the letter to so I would get it sooner and they told me that would take 24-48 hours (after the ten days previously mentioned). After ten days had passed I checked the fax within the 24-48 hour span and nothing had been received. I called again and was told that
Exeter received a payment for loss of my vehicle I have a balance of they will not accept payment arrangments so I can get another car They have not reported insurance payment on my credit and want to threaten me with a judgment I am will to pay I dont have cash and I need the payment lowered from a month
My car was impounded 5/20/the police informed me my tags were not coming up in there system my car was illegal to drive I was told my car that I make payments on every month was not in my name any more and I couldnt renew my registrationSince my car has been impounded I have done everything to get my car back I've sent them all the information they need and still nothingI was sent a copy of my title from them and was told I could register my car with that but the DMV needed the original title was was still unable to register my vehicle.The DMV gave me paper work to send to my finance company I sent everything they needed overnight $they received it on the 6th of June and they still have not sent my title I called today 6/23/and was informed that they received the paperwork on 6/6/but my title has not been sent out as of yet and they would put a request in for it to be sent immediately after someone else request it to be sent.It has been over a month my car
Report day delinquency on my credit report for a fee after receiving on time payments for years In February I made partial payment on my car note due to being out of work on short term disability I contacted Exeter to let them know and they said ok just be sure you make up paymentI use third party company to pay my bill who automatically debit my checking account every weeks for $For a total car payment of $a monthI contacted exter and smart payment plan simultaneously to resolve remaining balance in MayThe payment was settled in JuneOver the next months I check my credit and everything is goodMy credit score finally moves in a positive directionI contacted Exeter in November and they tell me I am days late on a paymentHow is this possible if my account is debited every month for $The lady on the phone starts talking about the partial payment that was received back in February and then the remaining payment made in JuneWhy am I still d
Unfair Reprocessing Process -This is my 2nd complaint about Exter FinanceI am really sorry that I selected them to provide my car loanOn 9/26/they repossessed my car around 5:am with no warning i.eletter or callPrior to that I called 9/9/to make a paymentI knew I was behindI advised the representative that I was going to pay one month of $but she insisted I pay moreWe agreed to $but the representative for some reason decided that she wanted to bring up in 2015,a time I was lateThat had nothing to do with our current situation so we did have a small disagreement which she in return hung up on meSpeaking with Exter on 9/26/they have "no record of this phone call" I later went home to try to pay online but they have me blocked from paying onlineThe representative on 9/26/stated they have called me multiple times at the number is "verified with her" that she said was 614-499-(my old number) but I verified with her my new number XXX-XXX-XXXX
I did a voluntary surrender on vehicle in February and no one has came to get car after several calls and I provided the information several times I filed voluntary surrender around first week of FebruaryI called a few weeks after because I never received emaiSpoke to a few supervisors because I called several more times and they were entering in email address incorrectly but assured me it was corrected but still didn't get email so I could sign documenta for them to pickup carI called back and supervisors assured it was corrected and he would even send letter for me to sign and I gave him updated address and I never got the letterThis is affecting me credit score severely and I'm not able to get a new car because they can't do their part
Not able to reach corporate office for customer service I have been trying to resolve an issue with being able to access my account on their website for over months nowTheir customer service is handled by a call center in India or somewhere and when I call the corporate office, all I get is sent to "reception" voice mailNever does the phone ring or do I get a call backTheir customer service has not been able to do anything to help me and I'm beyond frustrated
Refusing to provide a paid in full letter I paid off a loan with them on September 4th, I called and requested a paid in full letter, as I am making another purchase and it is requiredThey indicated it would be faxed to the number I provided within hoursI waited two days and called back, they said give it another day, so I didIt has been a week and it is still not in my possessionI lost out on the other purchase I was makingWhen I call, they keep saying give it another day
Merchant repossessed my vehicle and never sent me a sale date or notifed me of the sale place and timeThey emailed me a day pay off letter Sale date was June 8th Exeter said they sent me a letter on that date
My card was double charged for a payment, and I was guaranteed a refund in a certain amount of time Every time I would call to check on my refund, I was given different information by different reps and managers Some managers would say that they can see in the system that I will be refunded soon, and others would say that they saw no proof of my statements being faxed over I have been given several guarantees, but none of them have come to pass I do not appreciate the fact that my money was taken so quickly, but is taking so long to be refunded No one seems to be on the same page when it comes to information that should be on a screen right in front of them I am very frustrated and annoyed I really feel that I have been taken advantage of I have a nine year old child who receives survivor's benefits from the passing [redacted] her father, and the money was taken from her SS card, which is supposed to be used to take care of her The people at Exeter were notified of this immed
They duplicate payments out of my account multiple times a month and charge late fees when I'm not late I financed the vehicle on September 15, I was told I wouldn't have a payment due for days making my first payment due October 30, In the meantime, I elected to set up auto payWhen I did that over the phone with a representative I was told it can take up to days for a new auto pay agreement to go thru so if I didn't see the payment taken from my account the day it was due I should call and make a one time post dated debit transaction over the phone the next day to make a payment and keep my account from being lateSo on October 31st, I called in that one time payment however on November 6, my auto pay payment went through thus my account got charged twiceWhen I contacted them about this issue, I was told I could either receive a refund or put the duplicated payment towards Novemeber so I wouldn't have a car payment due again until December which is
Exeter Finance Corp wrongfully reporting debt on my credit report Someone used my information to obtain a car loan while I was out the country for 6 months.I need this matter to be absolved. I went to the UK back in December of 2012. I arrived back in the U.S. at the end on June 2013. I checked my mail and noticed a few letters from Exeter Finance claiming that I have a open car loan and have missed payments. I was out the country and have PROOF of this. Im not sure what happened, but this claim needs to be absolved and removed. I have no idea nor any clue as to what is going on. Exeter Finance needs to take care of this expeditiously.I talked to a representative via telephone, but when I tried calling the 800 area code number back I DO NOT get a response. I WILL be filing suit if this matter is not resolved in a timely manner.
I was sold a bad car, Exeter Financed the carNot willing to work with me and constantly telling me wrong information when I make payments I bought a car on November 21, two weeks later the car has issues, still under factory warranty I took it to an authorized Volkswagen repair placeSuntrup VW replaced a fuel part and was told the issue was fixedIt was not repairs and two brand new engines later it is fixedThe car has spent more time in the shop then in my possessionExeter knew all thisThey knew that the dealership Frank Leta let me drive off the lot with a dried out crumpling oil filter and no oilSuntrup said it was not safe to have no oil in the car and didnt an oil change for $bucks, I called up Frank Leta who sold me the car that I drove the car I purchased from them for two weeks like this and now I'm being charged $for an oil changeFrank Leta picked the car up from Suntrup paid for my oil change and told me they were gonna make sure that this did