Mid Sept I called Exeter to INQUIRY about extension options since I had to evacuate due to the HurricaneI needed/need assistance with my account Mid Sept I called Exeter to INQUIRY about extension options since I had to evacuate due to the Hurricane Sept and it cost me more money than I anticipatedI was told my account was past due months which I already knewThe rep gave me my options said no modification were availableHowever she told me I could get a extension but after going over the details it became clear she was trying to get me to accept deferments (adding payments to the back end of the loan, extending my term of the loan, & leaving me with deferments left on a loan that I have years left to pay on!) However, I told her I DO NOT want to process deferments or extensions because they like to use those were interchangeableI was assured nothing would be processed on my accountLike stated before I was calling in to INQUIRY about my options! I said Oct I
Exeter employee made a mistake in processing my payment and now refuse to correct their mistake and are reporting incorrect late payment on my credit I am writing to denounce the malpractices I was recently subjected to by Exeter FinanceBack in August of this year, I called Exeter Finance and spoke to one of their agent to request an extension for the month of August and SeptemberDuring the call the employee advised me that I still owed $for the month of July and asked if I could pay the remainder of July and then she can process the request for the extension, which I didSo I paid the $for July and the employee processed the extension for the month of August and September ( at least that was what she advised me ) and she even stated that my next payment due is October 18thOn November 7th my credit was flagged days past due for $So I called Exeter Finance and spoke to another agent who advised the extension was placed for July and AugustI advised the agent I
Finance feesUndisclosed to me My car was financed at 15,The car price was listed as 13,on 4-11-My car was in a wreck and was considered to be a total lossWhen I contacted Exeter I was told I was paying a a day charge on top of the interest I would have already been paying of 24% yearly (which was never disclosed to me) I have paid 3,in car notes on top of 2,430( dollar a day fee) since 4-My car was totaled, the insurance company paid 10,and they still want 3,I was told the dollar a day fee would stop but the interest on the remaining balance would notI feel I have paid them more than enough and they are a rip offSomething should really be done about this so called finance companyTheir interest rates are ridiculous and if you do not pay attention you will be totally messed upAt this rate I would have paid them 30,for a 13,dollar car if I had not been in this wreckThey do not disclose all of their information when y
Recurring Nsf fee I have been with exeter finance going on two years since november and during the month of may exeter finance would not accept my payments totatling dollars but instead charged me three nsf fee charges of and I spoke with representatives and asked why was I charged but no clear answerI could not figure out why and neither could my bank and my bank usaa agreed to verify the funds were there at the time of each transaction but exeter refused cooperation and would not accept any information I could provideI even spoke with supervisors at exeter and they would not let me get a word in during the conversationsExeter conclusion was that my bank info was incorrect but how when my account has been the same never changed at any pointMy account # is XXXXXXXNo one could explain anything to me but now ive lost in fees
Was told I was paid up until May 23rd, then told I still owed $a week later and I am going to have late fees I made a payment of nearly $on Monday, April 23rd I was told by the customer service agent that the payment took care of the month of April and my past dueShe specifically told me that I did not need to make a payment until May 23rd, my next due dateSaturday, April 28th, calls started coming from this company againThey pretty much hound youI spoke to a csr and a manager todayThey are claiming that when they went back to look, I still over nearly $Since I had thought I was paid up, I paid other bills and cannot make this amount until the 15th of MayI am told to borrow money from someone to cover thisThen, I'm told that if I do not pay it in the next few days, they will start adding late feesSo, I am going to be punished for a mistake on their endThat is not fair and it is shadyI was told that I was paid upYou can't tell someone they are
unauthorized credit inquire I recently discovered that your company ran an unauthorized credit inquires on me on the following date 5/30/I did not authorize such inquires and this constitutes a violation of my rights under the Fair Credit Reporting Act 604; as well as a violation of my rights to privacy and subjects you to a fineI'm demanding that you contact the following credit reporting agencies Transunion, Equifax, Experian immediately and have your inquires deleted from my credit fileAs you or company do not have any permissible purpose to pull my credit report as I didn't authorized itIf you find the inquires referenced above to be valid, please send me a description of the procedures used in your investigation and proof of authorization within business days of the completion of the investigation
I can't understand why Exeter finance takes money every month out of my Bank of America account and still have my being late car payments every month on the 24th Exeter finance takes my car payment out of my checking account They show have me payments behind and has sent bad reporting to the credit companies Bank of America has told me they are ready to help me with all of the drafts that Exeter has pulled from my accountWhat are they doing there....They take my money and still have me behind on car payments I want something done about this right now please I have contacted a lawyer and I intend to sue them, Maybe they can get it stright after that, inthe mean is there anything I can do about this mess [redacted] n [redacted] fresno ca XXXXX
Filing Consumer Complaint against Exeter finance and Advance Recovery SolutionsNot releasing vehicle during bankruptcy chaperhas been filed Filing Consumer Complaint against Exeter finance and Advance Recovery SolutionsNot releasing vehicle during bankruptcy chaperhas been filedmy vehicle was repossessed April 05,I filed bankruptcy chaperon 04/10/was confirmed by Exeter Finance bankruptcy department rep heidi that Bankruptcy proof and case was recieved but was told will not process till hours starting from the time we were speaking to process release of my vehicle due to adding another adhesive contractPrior I spoke with faith from Advantage Recovery Solutions on April 10,2017, she made my appointment and advised me its to prevent a key cut fee of $for my car and to pick up vehilce as well, because it has to be by appointment only and as long as the paperwork is submitted by finance company I will be able to pick up my vehicleI called back on Apri
I was threatened by one employee I spoke toAnother employee and supervisor made an agreement with me that wasn't kept I fell behind in my payments and have been trying really hard to work out agreements with this company to get caught up Every person I talk to tells me something different Requesting different amounts and making different agreements One employee I spoke to was actually condescending and threatened me I spoke to a Heather who made an agreement with me after talking it over with her supervisor but the call was dropped I tried to get her back and no one could get me back to her Eventually I spoke with a [redacted] who spoke with both her supervisor and Heathers An agreement was made for a small payment and an extension I should have received the extension a couple days later however it was a week later I then signed it and returned it in minutes of receiving it I called to verify and I was told I wasn't getting the extension I talked to two differen
I paid them the payoff amount of my vehicle by cashiers checkMy online account shows a $balance however they refuse to send me my title When I spoke with an agent on March 4th I was told that it would take 10-days to receive my title from when they received my payment I overnigthem $20,in the form of two cashiers checks made payable to Exeter Finance Corp on March 8th FedEx shows the package as received and signed for at 10:16am on March 9th My account on ExterFinance.com shows a balance of $I called on March 11th to ask the status of my title and was told it will take 30-days to process I asked to speak to a manager and was told there are noneI asked to speak to the department that handles the payoff and was told they do not have phonesI asked for their e-mail address and was told they do not have anyThey refuse to tell me why it will take so long to receive my title or why I was lied to I asked for the corporate number an
my car was picked up due to non payment.I could not make the payment because I couldnt get an account number from them...no response Purchased my car kia forte in april 2018,first payment was due may 2018..In the amount of $per month..I could never get an account number to pay my bill..Id call and it would always say they were not in the office no matter time or date..even tried to email them...they wont discuss anything through email
I need a certified tittle to register my car in New York and a letter of permission For over a month I have be contacting them to get a certified copy of the tittle andA letter of permission so I can register my car in New York , they keep telling me that they can't send it to me they have to send it to the dmv and they send me a copy of the tittle which I can't use because it's not a verified copy Ghe Dmv said they don't accept mail from anyone and they will have to send it to me! I have contacted them more than times and I am still not able to register my car in New York because they still have not sent me the right paper work !
Exeter called an acquaintance of mine regarding my past due payments(I am perfectly aware that I am behind.) I never gave them permission to call this personnor did I provide this person's phone number to them When I called to ask them about this - they said that they use software to meddle into people's personal business to find out who I've had the most contact with since February This is an invasion of privacy! I probably have grounds to sue over this and I do plan to look into it Alsothey say that I did not make car payments for June or JulyThis is not trueMy financial institution sends payments to this lender for me and there was $paid in June and $paid in JulyI have recorded documentation of this A payment will be made by the 19th of August Product_Or_Service: Car Account_Number: [redacted]
Will not send me a copy of payment history Beginning of may I had called and asked for a copy of my payment history , someone had told me it would be -hours before I resived it a week went but never received a copy I then called and asked to speak with a manager they told me they would have one contact meFew days later I called back and smoke to a manager and asked her for a copy of my payment history because there is a day late payment on my credit and I do not believe I was days late , she told me she would fax one and I would receive it in 12-hours still have not received anything I then have made several addemps to call and let them know I received nothing and get the same answer all the time 12-hours and they are putting it through that's what everyone I talk to says , I want a copy of my payment because they said I was days late and I don't believe I was days late
Paying on this Honda Accord for to years, a total of monthly, because of late fees I will go pass my maturity, Exeterwill repo my car And Exeter is informing me that after that time my vehicle will be in repossession status, because I will owe a accumulated late fees of $dollars I need to stop the unfair consumer practice of taking my vehicleI am a single parent, a school teacher with Jackson Public Schools here in Mississippi and can not afford my vehicle being taken from me in such a manner
I am writing to call attention to the amount of interest on my financed auto loan I am writing in regards to the interest rate applied to my auto loanIn my state of residence (NH) there is no limit to interest applied, but in the state of TX there is a 10% plus 5% allowable cap on loans not including credit cards I understand that my credit score is poor, however 19.83% interest is extremely high, and [redacted] be difficult to repay I am current on all of my payments since taking possession of the vehicle in 10/ I am writing to call attention to subprime lending abuse by Exeter Finance Corp I was in desperate need of reliable transportation for my commute to work, and had no choice but to accept this lenders proposition, as I was told by the auto dealership (Kia Concord, in Concord NH) that I would not get financing from any other lending institution I know that subprime lending abuse has been litigated and found in favor of the consumer, therefore proving this wrongful p
Exeter, my auto finance company, contacted me at work regarding making a payment after I verbally advised them not to contact me at work RE: Extera Acct #XXXXXXX On Feb X XXXX representive Erin [redacted] from my auto finance company, Extera, contacted me on my cell phone regarding making a pymt to my acct as my acct was "past due" because my due date is the 28th day of the month I agreed w/Ms Dawson that my pymt due date is the 28th day of the month but I also advised her that I have days grace period as well to make that pymt and the pymt would be made I also informed MsDawson that I did not want to any receive collection calls by phone However, on April Exeter contacted me at work regarding making a pymt because my acct was "past due", however, I was out of the office that day and a message was left with the office staff When I returned to the office on April I received the message of Extera's call and I immediately called Extera and spoke to manager Roshena Cto
I have ask that this account be removed from all consumer reportsI am no longer responsible for this account I would like this removed from my consumer report
Exeter Finance is trying to collect payment, and allegedly reported negative information on Vehicle in question that has been payed off in full Problem date September 18th, Ford Escape
Mid Sept I called Exeter to INQUIRY about extension options since I had to evacuate due to the HurricaneI needed/need assistance with my account Mid Sept I called Exeter to INQUIRY about extension options since I had to evacuate due to the Hurricane Sept and it cost me more money than I anticipatedI was told my account was past due months which I already knewThe rep gave me my options said no modification were availableHowever she told me I could get a extension but after going over the details it became clear she was trying to get me to accept deferments (adding payments to the back end of the loan, extending my term of the loan, & leaving me with deferments left on a loan that I have years left to pay on!) However, I told her I DO NOT want to process deferments or extensions because they like to use those were interchangeableI was assured nothing would be processed on my accountLike stated before I was calling in to INQUIRY about my options! I said Oct I
Exeter employee made a mistake in processing my payment and now refuse to correct their mistake and are reporting incorrect late payment on my credit I am writing to denounce the malpractices I was recently subjected to by Exeter FinanceBack in August of this year, I called Exeter Finance and spoke to one of their agent to request an extension for the month of August and SeptemberDuring the call the employee advised me that I still owed $for the month of July and asked if I could pay the remainder of July and then she can process the request for the extension, which I didSo I paid the $for July and the employee processed the extension for the month of August and September ( at least that was what she advised me ) and she even stated that my next payment due is October 18thOn November 7th my credit was flagged days past due for $So I called Exeter Finance and spoke to another agent who advised the extension was placed for July and AugustI advised the agent I
Finance feesUndisclosed to me My car was financed at 15,The car price was listed as 13,on 4-11-My car was in a wreck and was considered to be a total lossWhen I contacted Exeter I was told I was paying a a day charge on top of the interest I would have already been paying of 24% yearly (which was never disclosed to me) I have paid 3,in car notes on top of 2,430( dollar a day fee) since 4-My car was totaled, the insurance company paid 10,and they still want 3,I was told the dollar a day fee would stop but the interest on the remaining balance would notI feel I have paid them more than enough and they are a rip offSomething should really be done about this so called finance companyTheir interest rates are ridiculous and if you do not pay attention you will be totally messed upAt this rate I would have paid them 30,for a 13,dollar car if I had not been in this wreckThey do not disclose all of their information when y
Recurring Nsf fee I have been with exeter finance going on two years since november and during the month of may exeter finance would not accept my payments totatling dollars but instead charged me three nsf fee charges of and I spoke with representatives and asked why was I charged but no clear answerI could not figure out why and neither could my bank and my bank usaa agreed to verify the funds were there at the time of each transaction but exeter refused cooperation and would not accept any information I could provideI even spoke with supervisors at exeter and they would not let me get a word in during the conversationsExeter conclusion was that my bank info was incorrect but how when my account has been the same never changed at any pointMy account # is XXXXXXXNo one could explain anything to me but now ive lost in fees
Was told I was paid up until May 23rd, then told I still owed $a week later and I am going to have late fees I made a payment of nearly $on Monday, April 23rd I was told by the customer service agent that the payment took care of the month of April and my past dueShe specifically told me that I did not need to make a payment until May 23rd, my next due dateSaturday, April 28th, calls started coming from this company againThey pretty much hound youI spoke to a csr and a manager todayThey are claiming that when they went back to look, I still over nearly $Since I had thought I was paid up, I paid other bills and cannot make this amount until the 15th of MayI am told to borrow money from someone to cover thisThen, I'm told that if I do not pay it in the next few days, they will start adding late feesSo, I am going to be punished for a mistake on their endThat is not fair and it is shadyI was told that I was paid upYou can't tell someone they are
unauthorized credit inquire I recently discovered that your company ran an unauthorized credit inquires on me on the following date 5/30/I did not authorize such inquires and this constitutes a violation of my rights under the Fair Credit Reporting Act 604; as well as a violation of my rights to privacy and subjects you to a fineI'm demanding that you contact the following credit reporting agencies Transunion, Equifax, Experian immediately and have your inquires deleted from my credit fileAs you or company do not have any permissible purpose to pull my credit report as I didn't authorized itIf you find the inquires referenced above to be valid, please send me a description of the procedures used in your investigation and proof of authorization within business days of the completion of the investigation
I can't understand why Exeter finance takes money every month out of my Bank of America account and still have my being late car payments every month on the 24th Exeter finance takes my car payment out of my checking account They show have me payments behind and has sent bad reporting to the credit companies Bank of America has told me they are ready to help me with all of the drafts that Exeter has pulled from my accountWhat are they doing there....They take my money and still have me behind on car payments I want something done about this right now please I have contacted a lawyer and I intend to sue them, Maybe they can get it stright after that, inthe mean is there anything I can do about this mess [redacted] n [redacted] fresno ca XXXXX
Filing Consumer Complaint against Exeter finance and Advance Recovery SolutionsNot releasing vehicle during bankruptcy chaperhas been filed Filing Consumer Complaint against Exeter finance and Advance Recovery SolutionsNot releasing vehicle during bankruptcy chaperhas been filedmy vehicle was repossessed April 05,I filed bankruptcy chaperon 04/10/was confirmed by Exeter Finance bankruptcy department rep heidi that Bankruptcy proof and case was recieved but was told will not process till hours starting from the time we were speaking to process release of my vehicle due to adding another adhesive contractPrior I spoke with faith from Advantage Recovery Solutions on April 10,2017, she made my appointment and advised me its to prevent a key cut fee of $for my car and to pick up vehilce as well, because it has to be by appointment only and as long as the paperwork is submitted by finance company I will be able to pick up my vehicleI called back on Apri
I was threatened by one employee I spoke toAnother employee and supervisor made an agreement with me that wasn't kept I fell behind in my payments and have been trying really hard to work out agreements with this company to get caught up Every person I talk to tells me something different Requesting different amounts and making different agreements One employee I spoke to was actually condescending and threatened me I spoke to a Heather who made an agreement with me after talking it over with her supervisor but the call was dropped I tried to get her back and no one could get me back to her Eventually I spoke with a [redacted] who spoke with both her supervisor and Heathers An agreement was made for a small payment and an extension I should have received the extension a couple days later however it was a week later I then signed it and returned it in minutes of receiving it I called to verify and I was told I wasn't getting the extension I talked to two differen
I paid them the payoff amount of my vehicle by cashiers checkMy online account shows a $balance however they refuse to send me my title When I spoke with an agent on March 4th I was told that it would take 10-days to receive my title from when they received my payment I overnigthem $20,in the form of two cashiers checks made payable to Exeter Finance Corp on March 8th FedEx shows the package as received and signed for at 10:16am on March 9th My account on ExterFinance.com shows a balance of $I called on March 11th to ask the status of my title and was told it will take 30-days to process I asked to speak to a manager and was told there are noneI asked to speak to the department that handles the payoff and was told they do not have phonesI asked for their e-mail address and was told they do not have anyThey refuse to tell me why it will take so long to receive my title or why I was lied to I asked for the corporate number an
my car was picked up due to non payment.I could not make the payment because I couldnt get an account number from them...no response Purchased my car kia forte in april 2018,first payment was due may 2018..In the amount of $per month..I could never get an account number to pay my bill..Id call and it would always say they were not in the office no matter time or date..even tried to email them...they wont discuss anything through email
I need a certified tittle to register my car in New York and a letter of permission For over a month I have be contacting them to get a certified copy of the tittle andA letter of permission so I can register my car in New York , they keep telling me that they can't send it to me they have to send it to the dmv and they send me a copy of the tittle which I can't use because it's not a verified copy Ghe Dmv said they don't accept mail from anyone and they will have to send it to me! I have contacted them more than times and I am still not able to register my car in New York because they still have not sent me the right paper work !
I have pay since March they are losing my payments making my credit bad also they gave my private information to this lady that I don't know 10/31/
Exeter called an acquaintance of mine regarding my past due payments(I am perfectly aware that I am behind.) I never gave them permission to call this personnor did I provide this person's phone number to them When I called to ask them about this - they said that they use software to meddle into people's personal business to find out who I've had the most contact with since February This is an invasion of privacy! I probably have grounds to sue over this and I do plan to look into it Alsothey say that I did not make car payments for June or JulyThis is not trueMy financial institution sends payments to this lender for me and there was $paid in June and $paid in JulyI have recorded documentation of this A payment will be made by the 19th of August Product_Or_Service: Car Account_Number: [redacted]
Will not send me a copy of payment history Beginning of may I had called and asked for a copy of my payment history , someone had told me it would be -hours before I resived it a week went but never received a copy I then called and asked to speak with a manager they told me they would have one contact meFew days later I called back and smoke to a manager and asked her for a copy of my payment history because there is a day late payment on my credit and I do not believe I was days late , she told me she would fax one and I would receive it in 12-hours still have not received anything I then have made several addemps to call and let them know I received nothing and get the same answer all the time 12-hours and they are putting it through that's what everyone I talk to says , I want a copy of my payment because they said I was days late and I don't believe I was days late
Paying on this Honda Accord for to years, a total of monthly, because of late fees I will go pass my maturity, Exeterwill repo my car And Exeter is informing me that after that time my vehicle will be in repossession status, because I will owe a accumulated late fees of $dollars I need to stop the unfair consumer practice of taking my vehicleI am a single parent, a school teacher with Jackson Public Schools here in Mississippi and can not afford my vehicle being taken from me in such a manner
I am writing to call attention to the amount of interest on my financed auto loan I am writing in regards to the interest rate applied to my auto loanIn my state of residence (NH) there is no limit to interest applied, but in the state of TX there is a 10% plus 5% allowable cap on loans not including credit cards I understand that my credit score is poor, however 19.83% interest is extremely high, and [redacted] be difficult to repay I am current on all of my payments since taking possession of the vehicle in 10/ I am writing to call attention to subprime lending abuse by Exeter Finance Corp I was in desperate need of reliable transportation for my commute to work, and had no choice but to accept this lenders proposition, as I was told by the auto dealership (Kia Concord, in Concord NH) that I would not get financing from any other lending institution I know that subprime lending abuse has been litigated and found in favor of the consumer, therefore proving this wrongful p
Exeter, my auto finance company, contacted me at work regarding making a payment after I verbally advised them not to contact me at work RE: Extera Acct #XXXXXXX On Feb X XXXX representive Erin [redacted] from my auto finance company, Extera, contacted me on my cell phone regarding making a pymt to my acct as my acct was "past due" because my due date is the 28th day of the month I agreed w/Ms Dawson that my pymt due date is the 28th day of the month but I also advised her that I have days grace period as well to make that pymt and the pymt would be made I also informed MsDawson that I did not want to any receive collection calls by phone However, on April Exeter contacted me at work regarding making a pymt because my acct was "past due", however, I was out of the office that day and a message was left with the office staff When I returned to the office on April I received the message of Extera's call and I immediately called Extera and spoke to manager Roshena Cto
I have ask that this account be removed from all consumer reportsI am no longer responsible for this account I would like this removed from my consumer report
Exeter Finance is trying to collect payment, and allegedly reported negative information on Vehicle in question that has been payed off in full Problem date September 18th, Ford Escape